The Wheatsheaf in Wrexham

Good place to have a beer when in wrexham

We came for the second sitting at 3pm on Christmas Day. I’ll start with the negatives- The wait time was far too long - 45 mins for our pre booked starter and then an hour for our mains. Totally unacceptable. I spoke to several members of staff about this and was given different excuses: 1. ‘it is really busy’ - no, you know how many people you have booked and what they have ordered; that excuse doesn’t work. 2. Several members of staff have left early as they only wanted to work certain hours’ - ok well that is bad management - if you knew you weren’t going to have the staff to cover a second sitting, you shouldn’t have run one, or emailed people via your automated system to tel them to come later 3. Three of us had the traditional Christmas lunch but they had ran out of stuffing - granted, we were offered extra food to compensate, but again, how do you run out of something when everyone is booked and pre-ordered their meals? - once again, poor management. The good points - when it arrived, our food was actually very good, credit where due. The young man who spoke to us last was outstanding, apologised, acknowledged that the delay and service had been unacceptable, and gave us a free round of drinks by way of apology - If my business were hospitality, I’d employ him in a heartbeat. Ember Inns should just make him the manager. Because of him, I almost didn’t write a review, but figured that a review should highlight both good and bad points to be balanced. This was our fourth Christmas meal at the Acton; despite our really bad experience being partially put right, it will sadly be our last. It’s a lot of money to pay for such a poor experience.

My friend and I love the hot chocolate and cakes.

Went here for a snack and was very good nicely prepared an voucher for our next visit which we used the next day very helpful staff if you want a baggette with salad this is good value for moneyn

We visited from Las Vegas for a match that was postponed ☹️ Wayne was so nice to us, we ate food and had a drink at the turf. Wayne made sure to talk to our kids and make us feel at home. The turf has good food and better company.