The West Gate Public House in Bath and North East Somerset

Perfect customer service from Vincent

I was served here by the most dashingly beautiful man named Vince recently. He was so kind and made me feel welcome. Lovely place, lovely food prepared apparently by Adriano.

One word to say about this place ‘WOW’ the experience that I had here was amazing. Brilliant service from Vince, topped with amazing food to add to my evening definitely would come here again

Was greeted my Sam and Lauren as soon as I walked in. Great atmosphere in the pub. Fantastic burger cooked by Tähvo

lovely pub, great service from abi! brilliant drinks and a great atmosphere :)

Came in today for a Sunday Roast it was fantastic! Abbi and Harriet were amazing staff! I recommend to everyone in Bath

Lovely pub, lovely people. Served by Abby

Abi was an amazing server and loved the whole atmosphere of the place.

Two super meals warm friendly pub amazing staff big shout out to Abi for going above and beyond. A big bonus dog friendly!!

Sam W is the best bartender I’ve ever met. The guy brings great energy and is evidently efficient in his role. Must hire. The guy is the best

What a fantastic experience superb service from Igor on the ball helped with the chocolate thanks Igor x

Had a great time. Sam gave us top service!

Beautiful food, quick service, polite and helpful staff, clean, great atmosphere, couldn’t ask for anything better!

I came into the Westgate last week and had a wonderful experience. I was served by a young man called Vincent who was extremely attentive and polite; it made our experience that much better to have a lovely waiter. Atmosphere was really nice and my family and I will definitely be returning in the new year!

Had such a lovely time. Staff were welcoming and polite. It was busy but got served straight away. The manager (Lee I think) was super nice and good to chat to :) would recommend!!!

I really like this pub, but I did wait nearly an hour today for my food. I felt really bad for the girl all on her own behind the bar, she was doing her best, but really needed support. Sadly I probably won't come back again as I'm a tour guide and only have a short time in Bath, and this was too stressful today. Sadly I'll also need to stop recommending it to customers for the same reason. If there is such a long wait for food, perhaps in future you could warn people when they order.

We booked the West Gate for our office Christmas party, and we were extremely pleased with everything the staff there offered! Nathan handled the booking and our requirements re allergies and intolerances very well, which was very refreshing. Lee and his team looked after us on the night; the food was superb. Many of the group commented on the quality and taste of the premium buffet, including myself; the steak skewers were delicious! The whole process from start to finish was the most smooth we've experienced in our years of office parties! Especially as it was a busy night in the pub, a bar tab was set up and I was informed of the limits left, when I settled the bill, the service was quick and a VAT receipt was provided promptly - perfect! A great night, made possible by the staff at West Gate. Thank you all!

We came here in the summer which they were just starting their summer cocktails and today we came in for the Xmas Market and order our food online drinks arrived and we were talking to the bar man and told him our amazing experience at this pub, great bar staff and great food.

Centrally located, often busy but service a little slow

Stayed in Bath for two days and had lunch at The west gate on both days. It was friendly , clean and food was served promptly

Awful waited 1 hour 40 mins for three meals which were Luke warm at best staff did apologise and brought a free round of drinks but this happened as we were about to leave - too little too late I’m afraid would not return

Waited over 1hr for food and came out cold no heating on when it's was very cold outside people sat in coats

Absolutely lovely staff, big shout out to Sam and Abby for taking care of our group when we came into Westgate with our group

I had the famous British fish and chips. Cod white meat and potatoes without any seasoning. And boiled green peas. It is served with grilled lemon. It was so oily that it was not edible. I asked the staff for salt and they gave it to me, but after adding lemon, it was just a feast. There was also something like tartar sauce. I knew British food had a reputation for not being delicious, but I never expected it to be this good. I don't know the price because it was included in the tour price, but I personally would never want to pay for a meal. The ice cream dessert was delicious. The interior and atmosphere of the restaurant was typical of a British pub.

Nice pub, it was not extra busy but we had to wait for a while to have food. It was nice though.

The turkey dinner was good simple pub food with lots of meat but was spoilt by cold veg and hard roasties. Well done to the Green King menu team but they were let down by the pub kitchen staff. We debated whether to complain but decided not to and so got on with it. Decent pub TBF and dog friendly.

Been in after Christmas market fantastic place food and drinks very good 👍

Very friendly staff and a beautiful pub! Great lunchtime meal options too! Beautifully decorated for Christmas and very close to the markets for a drink and quick bite to eat!

Great service and delicious food!!

Excellent service, atmosphere and range of drinks.

Me and my friend had a great time at the Westgate. Our bartender Sam was incredibly attentive and helpful and even remembered our order at a busy bar! There was live music upstairs which made a lovely atmosphere and the drinks were well priced.

We where out as family one of our party ordered a starter and a toastie his starter came in good time as did the mains that the rest of us ordered. Problem was his toastie took a hour to arrive we had all finished our mains when my wife went to the bar and asked how long it would take as she had ordered a dessert. To which she was told that she could have a refund. We didn’t want a refund the server apologised for the delay but that’s not the point it was the fact that it took a hour for a toastie to arrive

I hate leaving bad reviews but this place is terrible. Avoid! We waited an hour for two sandwiches. When I went to the bar after 45 mins to ask about our food, the bar staff was very nonchalant about it and said there’s always a long wait. Had we have been told about this when we ordered we would have gone someone else. They radioed the kitchen to ask where our food was and they said “2 minutes”. The food arrived fifteen minutes later. When my steak sandwich turned up, I had to send it back as it had very little steak in it, one sandwich had tiny piece of steak in it about the size of a match box! The second turned up and if this is what this particular Greene King pub thinks is acceptable for £10.50 no wonder the pub trade is in crisis! (The photos are the sandwich they brought be back out after apologising). There was hardly any steak in it and it looked and tasted like the trimmings from an old roast dinner. The steak dry and tough and not pink as I’d order. The bread was stale and look as though someone has already had a go at eating it! I’m assuming I annoyed the chef for sending my food back! The couple next to us had a similar experience. There roast dinners turned up stone cold. They were offered a free drink rather than replacing the food as the kitchen was very busy! The toilets were an absolute disgrace. Dirty, damaged and very smelly. The men’s toilet were absolutely filthy, urine all over the floor, soiled and damaged plasterboard walls and panelling. My wife used the ladies toilet and said it was worse than a public toilet. It clearly hadn’t been properly cleaned in a long while as there was mould! Sadly we used toilet after our meal. If this is what the public facing areas are like, I dread to think what the rear of house and kitchen are like! Shocking service, shocking food quality. Pretty run down pub. We used to be loyal Greene King customers, genuinely I have to question this! £35 for two drinks and a two crap sandwiches! Avoid! Edit: The Manager telephoned me to apologise. I didn’t add on my original review that we received a full refund.

Sam was great!! Best bartender in Bath!

Great service, great food, perfect portions and excellent staff.

We picked this place because it was close to the hotel but it really is a little gem of a place! Staff are really attentive and happy to help in any way. Not bad access for walkers, and the food is plenty and tasty

Great bar! Brilliant service from Sam. We have come up to Bath to visit our son at uni and were looking for somewhere to have a drink and watch the football! The west gate has it all including a tea for Nanni!

Great pub. Notably fantastic service from Sam.

Had a wonderful experience in the pub! Good food and drinks and the 2 for 1 Moretti deal made us not break the bank. Will definitely come in again.

Large social, well communicated over emails with Lee and they even stayed open later for us. Will look at West Gate for future bookings 👍

Just had the roast chicken and it was delicious. Had everything you want in a roast. Amazing Yorkshire and gravy and such great value. Alex our waiter was so charming and helpful that it made our whole experience even better.

We both ordered the flat iron steak. Came cold and tasteless. £17.75 each. Sent it back and got a refund. Very helpful staff but the food was awful. To be fair we have had a good steak at a Greene King place before but this was disappointing.

Burger doesn’t have enough salad and vegetables and tastes like a giant piece of meat with cheese and bacon. The whole place is run down and just does not look nice. Just go to McDonalds instead for better food and atmosphere.

Westgate hosted part of our social and they were amazing!!! So accommodating and patient, big shouts to Lauren, Noah, Tahvow, Cat, Lee and Vince - thank you!!!

I came in on Sunday for some drinks and poker and had a really good time. The pub is spacious and pretty and got loads of taps to choose from. Special mention to Abi that was working behind the bar then, super friendly polite and nice!! Definitely recommend

A really fantastic pub with delicious food and friendly, hardworking staff! Thank you so much to the team for a great experience!

Really good service, felt very comfortable and the staff were friendly. Was served by Harriet and Abby who went the extra mile.

Abi was very helpful and very friendly!

Amazing cider selection and the Lilly’s mango was highly recommended and did not disappoint. Lovely atmosphere over the weekend helped by the bar staff in particular Abi and Lauren.

Unfortunately the food is the reason we came into the pub, and it was extremely disappointing :/ The staff was great and the atmosphere was nice, so I would recommend going in strictly for drinks. We both got the cheddar and bacon burgers, and I am so sorry to say but this was one of the worst burgers I have had out at a pub or restaurant. It was so so dry that even massive amounts of ketchup couldn’t save it, and on top of that, mine was extremely burnt/charred on the bottom and I didn’t want to finish it. Tasted like something your grandad grills on the barbecue and burns but you eat it anyways :(

I had a wonderful server, Abi who was very fast and very polite, would return:)

The red haired girl called Abi is really polite and jolly!!

Lovely service, Abi and Lauren were quick and happy to help!

Really friendly staff, Abi was super helpful and informative on the ciders!

Maybe it was just ‘one of those days’ Disappointing, although I accept that not every establishment serves Earl Grey tea. However, I’m astonished that this pub didn’t serve decaffeinated coffee either. Thankfully (?) water was available. The meal: I was hungry so I ate the cardboard masquerading as a toastie. I have no idea who in my group complained on my behalf which resulted in me being offered a refund. As I’d eaten it, I declined. It seems Greene King are going through difficult times.

Good food, well priced and served with a smile.

Really friendly atmosphere with lovely staff great food an a good selection of drinks also dog friendly highly recommended

Food was fine. Restaurant was clean and comfy. Had to go downstairs to order food as the bar upstairs wasn't open/manned, then realised if you have the green king app you could order via that

Staff were friendly but the evening Sunday roast was only luke warm. We sent it back to be be heated up and it came back dry and tough. I suspect it was the left overs from lunch. Beer was cold and good.

We had our wedding reception here and also my 60th. The staff are very thought, attentive and listening to our needs. We had the whole of the downstairs and was arranged how we wanted it. Communication is very good. We were able to talk to them throughout the day. The prices are fair. Food delicious. They never let us down. As this was their venue, I would highly recommend The Westgate for any functions. Nathan and your team you did us proud.

After a rather long travel day to Bath we happened upon the West Gate Pub (which is part of the Greene King group) when we were doing a walkabout in town. It is a great place to drop in for a pint or two. The service here is great!. Cheers!

The best ciders and atmosphere in bath

Just had drinks but lively place in a good position in bath centre

Very helpful and polite staff, followed instructions for food requirements and changes to items on menu we wanted, comfortable pleasant pub, food was awesome, well cooked, very tasty and enjoyable, will be going back again tonight for a meal, only disappointment was no Flint Eye lager as they’d sold out, but Peroni went down just as well. Woukd recommend this pub five stars!

Food was good but cold. The service was slow and some obvious needs like cleaning tables when customers sat down never happened or was very delayed.

Awful. Went in for a pint. 3 staff about. All could see there were us and 3 other customers waiting at the bar. No acknowledgement, eye contact or offer to find someone to serve at the bar. We left and went to the Grape down the road which was nicer anyway. First time I've been moved to review somewhere

Great location and great drinks!

Good food, drinks and a good atmosphere, definitely coming back again

Was down for family’s first day at university in bath made us all feel welcome in the area very friendly team and amazing atmosphere not badly priced great for new uni students and anyone passing through

Just popped in for a few Guiness. Few students are there due to the start of a new term. Guiness was fair. Down stairs gents toilets require some work, and the stairs are quite steep.

I was very impressed with the service from Rosabel & Sam. Very welcoming and helpful. Only too pleased to have visited today. Thank you!!

Great pub! Had the fish and chips which was lovely. Great service and atmosphere

£3.55 for half a pint of draft coke is outrageous; my friend's cider was cheaper! At that price I'd have at least expected clean toilets and loo roll. Despite pointing out the lack of loo roll to the staff, it was still lacking an hour later. The bar upstairs wasn't open on a Saturday night, yet it was loaded with dirty glasses. Pretty grim place overall unfortunately.

Thank you to Kate and Nathan for their service and the delicious steak & ale pie, chips and peas. Probably the best pub grub we have ever eaten !

Thank you to Kate and Nathan for their service and for delivering the most amazing pub pie, chips and peas. Delicious!

Great service by Lauren, deserves a pay rise!!

Lovely friendly staff, Sam & Caitlin looked after the dogs with water and treats as well! Just popped in for an afternoon drink

A pub with an excellent atmosphere. Countless drinks on tap with excellent decor inside. Sam and Caitlin were serving me at the time and they brought a friendly atmosphere to the place. Stop in for a drink if you walk by would recommend

After a perfect day in Bath we grabbed a lovely cider at Westgate pub! Thanks Sam and Caitlin for great service!

Popped in for a lovely drink, the raspberry lemonade cider was beautiful!! Thanks to Sam and Nelly for giving us a fantastic experience :)

We popped in here for a nice spot of lunch. My husband had steak, fries and roasted cherry tomatoes with a merlot sauce, I had chicken breast in bar-b-q sauce, topped with cheese and Crispy onions bits, served with fries and roasted cherry tomatoes..... Husbands came out 5 small fingers of steak, (steak was already sliced for some reason) with a handful of fries and 4 tiny roasted cherry tomato's this cost £18.00 and had to ask for the sauce as was forgotten, (also this sauce was extra so took his meal to £20.00) My chicken dish had been heated in the microwave.... I could tell this as the smallest end of the chicken breast was hard and I couldn't put through it. Served with again a handful of fries and 3 tiny cherry tomato's this meal cost £15.00 The food was such a let down, we had been out early and was really looking forward to a noce pub lunch as Green King pubs are usually great value for money and the food is lovely. I wouldn't ever go their again and definitely never recommend you.

This evening i visited the wastage and was served by Sam, Rosabel and Maia. The service was excellent i attended alone and they must have assumed i was sad and lonely, im not. But regardless they treated me as though i had known them for years, as though we had served together in the trenches of verdun. The drinks are as amazing as the three mentioned and i truly hope promotions or bonuses are in their futures

Always a lovely place for a conversation with friends or a bite to eat.

Good food, good service, atmosphere a little slow, but I will visit there again....

Sam and Maia were extremely helpful with their service and kindness to a guy with a stutter (me), thank you so much!

My wife and I were out shopping one Saturday and had some time to kill so we decided to eat here for lunch. Drinks were very expensive but the food was ok, my wife had the Mac and Cheese and I had the steak and kidney pudding both came out fairly quickly and were nice and hot. We were told by the barman that we had timed it right as they had a party of 30+ schools kids coming soon and then the food wait would be 40 mins, which seems a bit ridiculous bearing in mind there were not that many people eating at the time. So I would ask what the wait time is before ordering.

Sam and Rosabel were really attentive and welcoming. Their service was brilliant and they were very professional. Lovely place for a drink and been here before for the rugby, it’s great

Great environment, good selection of drinks and Sam and Rosabel were both really lovely to speak to!

Popped in for a quick drink after work tonight, & I often come in with friends for evening drinks. Always like the atmosphere in here & we usually find a cosy spot. Lovely service from Sam and Ethan tonight!

Nice friendly place with a good atmosphere. Ordered some food from the small plates menu, it arrived quickly and was very tasty. Staff were very helpful and friendly. Special thanks to Sam and Ethan for looking after us.

Sam was brilliant, very attentive to all of our needs. Provide such a personal service to us and was super accommodating! Real credit to the team. Would be back for sure!

Great service from Sam and catilyn

Nelly and Sam were so nice and friendly, helped choosing the beer, very knowledgeable

Great venue ! Awesome food and great staff ! They were so willing to help and had great personalities. They food was delicious and the beers were cold. Nothing more you could ask for.

Best Sports venue in Bath Like a craft beer shop with that many options 🍻 So many reasons to visit Lee the GM knows his beer!!!

Our group of friends had dinner at your establishment on Saturday. The service was unacceptably slow, despite the fact that the restaurant did not appear to be busy. One member of our party did not receive her food until everyone else had nearly finished eating. When she inquired about the delay and presented her online order and payment confirmation, the staff member made her feel as though she was lying. She was then told that she would have to wait because another table had just ordered. Although she did receive her food before the other table, this was only because we insisted that she had paid for her meal well before they had arrived. Two other members of our party were waiting for their drinks, and when we brought this to the attention of a staff member, he argued with us, insisting that he had made the drinks. After an awkward few minutes, he finally produced the drinks. To top off the evening, one of our party members became stuck in the restroom and was only able to get help by sending a message for assistance. When she finally managed to get out of the restroom, she informed a staff member of the situation, who responded with a dismissive "Oh well, you're out now. What do you want me to do about it?" Needless to say, we did not stay for dessert or additional drinks. We left and found a much more hospitable establishment.

Sam was very polite and welcoming … I’ve been here for 3 weeks now and it’s the best service I’ve received in England … would definitely recommend to everyone ! Food was delicious and drinks were amazing 🤩

Very pleasant pub, friendly and fast service. The steak and ale pie is delicious.

Visiting Bath on our way home from our Daughters graduation. The staff are really welcoming, friendly and helpful - shout out to Sam!

Amazing service from Sam, loved my berry spritz and cheese and bacon burger