The Waterside Pub & Grill in Warrington

Alana was very prompt with table service, polite and very helpful.

Go there miss an entrance end get fined by 60 for a wrong turn In a car park where there is no traffic sign just some scratch on the tarmak, very nice , not gonna go there again ,

We have been to Waterside many, many times as a family, in a couple and with friends and have to say always been more than happy with our meals. This last time, I feel I need to give a huge shoutout to Lucas, our server. He is such a lovely lad. Nothing was too much trouble. He interacted with our 3 year old granddaughter and my 80 year old mum, and us all in between too. The way he was shows, not only has he had a great upbringing but also great customer service training! Well done Lucas! Hope to see you again soon.

Lovely food and drinks. Service started off great, towards the end we were just hanging around waiting for a dessert menu and more drinks. First drink got taken to the wrong table and then had to wait another 20 mins for another one to be brought over. It wasn't overly busy at this time. Overall a good experience and as I say, the food was great. We would visit again if in the area.

Went in for lunch and a few drinks with my sons, food and service here is fantastic, steaks cooked perfectly.. couldn't get my blue light card to generate a discount code but I was happy to pay the full tab, worth every penny....thank you.

Great place to chill out and have a good meal. Good value for money as well. Definetely recommend

Lovely friendly welcome by Amanda. Delt with my awkwardness comfortably and professionally.

Visited today with my fiance and got the ribs, they were wonderful and service was lovely as always, will definitely be back!

Amazing food and great staff. Such a beautiful and clean interior. Very friendly staff and the food tasted amazing and price wise it was very affordable. Would definitely recommend.

We recently held a wake in the private function room, and Hayley and Paul were absolutely fantastic and helped to make it a special occasion for everyone there. The facilities, food, service were second to none and Hayley couldn't have done anymore and is a credit to the company. She went above and beyond for us with setting up a video tribute and we are regular diners in the bar and restaurant side and the function room is very impressive and can be used for all occasions. We were all impressed and would thoroughly recommend.

Best Sunday roasts in Warrington by far, highly recommended

Dined tonight for the 2 dine for £20 offer, what an offer. Great service and tasty food

A few food items were unavailable. Staff when clearing the table twice tried to remove my plate whilst I was still eating, I’d put my knife and fork down to have a drink and show a family member photos on my phone and they tried to take my food. I’m a slow eater. Left me feeling very uncomfortable and on edge then wanting them to take my plate as I felt like I couldn’t eat my food at my own pace. I wouldn’t return here as I felt uncomfortable and unsettled.

Party of 5 and Food was terrible today. Sirloin steak was mostly fat and grissle with no flavor. Friend had chicken burger which he could not chew, weird texture. We did inform the server but they did not seem to care. It has been bad for our last couple of visits, so we won't be back.

Been here a few times now and never had a bad meal or service.lovely friendly staff all working hard because how busy it get.well recommended.

Beautiful clean pub in a lovely quiet location. We arrived just for breakfast, we didn’t stay at the hotel and were still welcomed. We had continental plus full english for £10 each. Lovely quality breakfast and lovely coffee ☕️. Highly recommended and value for money. We will come again next time we stay in Warrington. Thank you Adele ☺️

Popped in for Sunday roast,not expecting much as most pub roasts are garbage. However I was pleasantly surprised very tasty and blows Toby carvery out of the water.

Great meal and thank you to Alanah. She was friendly and nothing to much trouble even adding a birthday candle to the cheesecake. Thank you.

A birthday party for 12 for my mother's 60th. Great food and happy service. Only little hiccup was a small wait at the bar, but I the gent who servered us was a nice and friendly staff member.

Slender manager wearing a waistcoat was extremely rude, making me out to be a liar when our table specifically says table 9 because the dot is underneath. He spoke to his staff awfully making our like they were wrong too

A lovely place to come for food good service and good prices I will be coming back here 👌

It was just great. For starters we had: chicken wings, prawns and squid. All cooked to perfection. Seasoning was delicious. For main we all had steak. All dishes came as we asked, well done & medium rare. The waitress actually knew which one was well and which one was medium. I just don’t appreciate going to pubs and people mix the orders. The staff was absolutely great. Always present, making sure we were fine. My family enjoyed every minute. Best top 3 on my list. I've been back to this pub on 16/6/2024. Everything remains the same except for the Grilled Herb Butter King Prawn. They were undercooked and not the same size as the previous time. Not only that but tasteless. My daughter had Mac "N" Cheese and it was delicious. I had the T-bone with Merlot & Beef sauce and it was just perfect. My wife who had the prawns was disappointed. Hello! We were back to this restaurant/ pub and it was amazing. We tried the tomahawk and it was wow. Perfect. A delicious surprise. It is a place I’ll keep going back.

me and m hubby was here last night we was booked in at 6 was served by lee what a nice pleasant member of staff you have in your team he was really helpful and our meal was lovely the steak was the best thank you we hope to come back soon (jude) with red top on you should remember me 😂

Jane was absolutely amazing. Well organised and the evening was perfect. Thank you,the service was perfection, the staff were amazing due to good management

I love their T bone steak with Argentina steak sauce!!

My wife has a cheese allergy and today the staff have bent over backwards to do the right think for her, I appreciate they all did there best, thank you.

We ordered a tomahawk steak and requested it to be medium. After 40 minutes of waiting, the steak finally arrived, but when we cut into it, we found that it was well-done, even slightly overcooked. We asked for a replacement, but a man who seemed to be the manager took the steak away and came back saying that the chef insisted it was medium. The steak was so overcooked that it was difficult to chew, so we insisted on getting a replacement. After some back and forth, they finally agreed to give us another one. After this experience, we won’t be returning to this restaurant.

Good food and service Soft drinks expensive

Lovely service by Lucas and Alanah and great food

Visited the Waterside with our furry friend and the food was great, the dog was able to sit with us inside at the table and we ordered from the main menu, the ultimate smoked cheese burger, wifey ate sirloin steak as always cooked to her requests and the boys ate chicken nuggets and although posher than usual not a crumb was left to be seen. Paul the manager was great and ensured we suitably quenched thank you for a pleasant experience.

Lovely meal & friendly staff as always

Lucas was amazing! Fantastic customer service

Booked a table for 16 a surprise for mums 79th birthday, great service,atmosphere & gorgeous food, everybody commented how nice the meals were, thankyou for a lovely evening, I will be back in the near future.

A pleasant, welcoming venue with a relaxing atmosphere and delicious food. Our friendly server, Lee, was attentive without being intrusive.

Called in for some food and it was amazing food and staff were very nice and friendly would definitely recommend this place ⭐️⭐️⭐️⭐️⭐️

The food was nice,shame they've opted out of taking the vouchers. The annoying thing was asking for the unfinished nice macaroni cheese to be boxed up and the salad covered in dressing being put into the same boxes,that we didn't touch and went all over the macaroni. To let everyone know further to the visit and originally putting this review on I was contacted by them and asked to email them about this and what could be done to make things better. I replied,also putting how there was no mention of ruining the food we took home and have not received any response.

I had a lovely meal, I went out with my family for a meal. I had a lovely crispy chicken burger which was delicious very big but nice the sauce was my favourite part. Our waiter was very nice and friendly and very happy. 100% recommend

The Staff Couldn’t Be More Helpful and Lovely! Lucas Our Server Was Delightful and Couldn’t Help More If He Tried! Highly Recommend Coming Here! Service Is Top Notch and The Food Was Heavenly! Everything Is Cooked To Order and Fresh and Comes In A Good Time! The Place Itself Is Stunning and Honestly I Couldn’t Recommend A Better Place! Even Put An Enquiry In About Them Hosting Our Wedding! 100% Recommend

Friendly and amazing staff. Breakfast is gorgeous! And Adele who runs the breakfast is honestly lovely. Gladly return more often! Great with kids, kids loved the activities with breakfast.

Good restaurant food and great service

Lovely pub. It's huge. Had katsu chicken. It was amazing

We spent New Year’s Eve at this delightful venue with my partner and our dog, and overall, it was a pleasant experience. The atmosphere was surprisingly peaceful, and we appreciated the lovely seating area that provided water bowls and cozy blankets for our furry friend. The food was enjoyable, though there was a small hiccup when my egg didn’t arrive with my gammon; however, the staff quickly resolved this issue. Unfortunately, both my partner and I have since experienced some illness, which we suspect may be food-related. Despite this setback, the ambiance and dog-friendly touches made for a memorable evening.

Ideal if you live locally I would recommend this place 🤠

Excellent service when we walked on with a group of 10 for dinner without a booking. Good simple food well prepared.

We had breakfast with Santa. Breakfast was lovely and the kids had an amazing time

Fantastic as alway. Service and food amazing. Will be back with family.

Highly recommended lovely food and service, barman Conner did a great job with the drinks

Really nice food good attentive service lovely atmosphere highly recommend

Lovely rooms and amazing staff, close to town centre

Friendly staff. Amazing food. Will be going again soon.

Arrived with my friend for a catch up and some tea. When arriving we was given a table and asked what we would like the guy took our order and my usual order is the grilled chicken burger with spicy mayo. However the guy said to me we cannot do that as it’s not gluten free I said it is gf as I’m a regular and always order this when we come to your pub of the NGC menu. Anyway he walked away put the order through the till which left us very confused on what was happening. Our starters came really cold which was saddening and then our mains come and the gluten free order was not what we ordered at all. I did make them aware however they just said oh I’m sorry and that was it. The gf burger bun was so dry it was inedible so I had to leave that and then the chicken was very gooey and awful which led me to not even eat the meal. Myself and my friend went outside for some fresh air which we did let the lady on the till aware of which she said was fine and there was an elderly blonde lady employee who seen us walk to the smoking area and gave us a very awful funny look. I’m assuming this is because we went to head to the smoking area and hadn’t paid but as stated we did inform them we will be back in as we was outside getting fresh air. We love coming to the waterside but this time around I was very saddened with the quality of food and customer service was diabolical. Never had this bad of an experience with the restaurant.

The food was delicious, we were a massive group of 24+, service was very quick and Phil was really lovely

We came here for our anniversary and everything was lovely. The food was great and the staff were amazing. Will definitely be coming again :)

Not dog friendly and raw food. Advertise themselves as dog friendly but aren't. Just because you let dogs in and provide a water bowl doesn't make you dog friendly. Felt unwelcome as soon as entered and couldn't relax, wanted to leave asap as not friendly. Then food arrived and it was raw and cold. Was replaced but after a mouthful of raw batter and uncooked cauliflower felt nauseous and couldn't eat the replacement, also didn't help that it was very greasy. I won't be going back any time soon. Was very disappointed. The only saving grace was the young man who brought our food to the table who was great.

This is our second stay over clean comfortable friendly central location

came at 8 to have some food, we got a drink first then went to go find a table for food. we sat down in the seats avaliable then one of the staff came out and told us they were setting up for breakfast and we couldn't sit there bearing mind the food dosent close till 9, then they continued to talk about the situation with several other members of staff. bar staff were nice though...

Great food but took 30 mins to be served at table

Our new favourite pub quiz on a Wednesday! The pub and grill is excellent value for money and a really friendly place.

Called in for some lunch after the skate park and it was very nice, lovely atmosphere clean and very inviting. Food was great really lovely and was worth every penny 😋

Jane was our server , she was brilliant 👏 food was also very very good

I ended up with a parking ticket of £100 after stoping there for 20 minutes for a drink I could not appeal because I saw the ticket after a month. Should have asked me to prove having a drink and did not even see the notice that I had to tell reception. Times are hard for everyone and what a pathetic way of stealing money. Shame on you guys in this day and age

Rooms need updating but were clean. Staff at reception really good. Heating was terrible. Fine for a one night stop over.

Went a wk or two ago as at Parr Hall for Mark and Lard. Both of us had the trio roast dinner with extra pigs in blankets ( one bug piggy each) and cauliflower cheese. We really didn't need the extras - although we just about managed to eat it all. Trio of meats was beef, pork and turkey- all cooked beautifully, roast potatoes, Yorkie, carrots, greens and a fab gravy. Staff were friendly, helpful and professional. Definitely going again.

Good service mixed grill cold and missing ingredients. No black pudding or sausage.

The staff at the Pub and grill always friendly,very helpfull and professional

Delicious food, attentive staff, tomahawk steak cooked to perfection,

Excellent food drink and service.

We ate here,had steak,was cooked perfect,staff were friendly and helpful, will definitely return.

We had our wedding meal in here and it was amazing! They set the room up and decorated it for us which we didn’t expect, it looked amazing! The food was great and Phil who took care of us was so lovely and helpful!

Only used restaurant, food good

Had an absolutely amazing meal here this evening, the food and service from our waitress Stacey was brilliant. Thank you we will definitely be back

Since changing to Goodwins there's been a big improvement in service...decor is lovely and food was great..i suffer with really bad ibs and told them they made my meal just the way I like it..

Great food, great atmosphere served by excellent staff.

Food delicious, staff lovely nice place to eat or visit

Excellent service highly recommended

Great meal here will definitely recommend

Fantastic weekly quiz on a Wednesday , great food and service

I visited the pub today. The location is nice, I felt like I was in a park. The building inside looks good too. Food and drink were OK, but the dessert (ice cream) was almost tasteless and similar to ice in taste. You also could take care so that ground under outside tables is 100% horizontal and chairs with back support would be better than benches without support.

Had a wonderful time here at this place. Staff and food were great. Would highly recommend and will defiantly be returning.

Rooms really clean, food was excellent, staff all very friendly- would highly recommend

Beautiful interior inside & out. Excellent customer service from the staff. The food is great too. 100% recommend!!

Friendly staff and great service. A lovely pub, we always enjoy our visits here.

Absolutely love this place, the staff are always so kind and friendly and the atmosphere is always so relaxed, it’s spotless and the food is amazing

Lovely place, lovely staff. Would definitely recommend xx

Great service and delicious food

Didn’t stay at the hotel, Spontaneously stopped at the pub on Thursday to have some food with my family on a drive home. The Lady at the door was lovely and welcoming and sent us to the bar as the restaurant was fully booked. Managed to find one table that didn’t have a reserved sign on however one of the staff was incredibly rude and we quickly gathered that we were going to be an inconvenience so we left before ordering anything. The pub itself is lovely and the food looked great so a little disappointed we never got to enjoy.

Fabulous location, extensive menu and a lovely welcome. Visited recently to meet an old friend who suggested the Waterside. It had been a long time since I'd been previously but what a difference. Outside of the modern decor the staff were exceptional. Attentive and knowledgeable. Clearly well trained. Really enjoyed the visit and will be back again.

Just had gammon steak, ate the lot, no leftovers. Moaned about the 3 small prawns I got as an extra last week with my steak, take it all back

Had a lovely meal tonight, 15 of us, some of us very fussy !! But Paul was very patient taking our order and we all enjoyed the evening. A big thank you to Paul and all the staff.

Great service and food. Managed to serve us food even though we arrived last minute. We were very grateful

Came for a large family meal of 10+, food and drink was amazing and the restaurant was very nice inside and out. There were issues with the orders such as someone not getting their dessert but solely down to how many of us there were. The waiter was great also!

Lovely meal for my birthday tonight. I want to say thankyou specifically to Phil for getting me my chocolate cake and even putting a candle on for me! Such a lovely man, love coming here. Defo recommend.

So arrived today to stay in hotel for 2 days for our 1st wedding anniversary, to come to the pub at 19.32pm hours order drinks sat down, had look thru menu to go to bar to be told not doing food now as busy... not even a sorry or anything. The pub side is dead, I understand the restaurant may be busy but not great customer service is it...we only wanted some snacks to get us thru. So not only disappointed with hotel room which is disgusting now we can't get food, let down.

Hotel needs renovating, lots of old damp patches, beds are comfortable. Bar and grill is very nice with a good breakfast.

Stopped here for food after a day out. Lovely outdoor space and great offers on food.

We ve been here for a drink. The pub looks clean and the garden outside is a huge plus,I would love to come back in a sunny day. Shame there is not a kid play area.

Had Sunday lunch and my wife had rump steak with minted new potatoes which was not minted, plates were served abruptly with no comments, Yorkshire was hard, had 3 Carrots the Size of my little finger, they were spongy as was the Broccoli not asked how is your meals, typical British abysmal service, not going back.

A weekend away with the mother and the pub and hotel is absolutely brilliant, we were served by Iona and she is an absolute star, she was so welcoming and so lovely, an absolute credit to the team🤩

Visited several times over the last few years and always had a good experience. Good food, atmosphere and service. Recommend to others

We didn't stay over, but we did call in at the pub. Sammie looked after us beautifully. Nothing was too much trouble, asking if we needed anything, sorted my husband's food out very quickly. The food was lovely, my husband's steak was perfectly cooked. My food was very tasty (burger). Relaxed atmosphere, comfy tables, great music, a little loud at one point but quickly turned down. We will definitely be back. 26.07.2024