The Wagon And Horses in Gloucester

We went to this lovely pub today, been going for years . Had a mixed grill, the food was lovely and piping hot. The staff are very polite and go out their way to help you out. Returning in few months for another round. Absolute great pub 👌

Very good food @ a reasonable price plenty of parking if you arrive by car

Sizzling hot, tasty food, no wait for a table on a evening during school holidays,

Two separate visits in two weeks and sadly all the food was bad on both occasions. Lunch Fish and chips-fish wasn't cooked through batter was soggy and chips cooked more than once, dark dry and crisp. Childs all day breakfast-only the toast was cooked correctly and edible. 2nd visit Dinner Sweet chilli chicken with rice - chicken needed longer to crisp up and the rice was over cooked and the skillet was so hot it simply burned all the veg to charcoal. Red wine Lasagna was so over powered with oregano and microwaved so long the cheese topping was brown and crispy like caramelised sugar which wasn't edible, with two small slices of wafer this garlic bread. It's a shame because the food has been good in the past and the pub itself is nice with great staff

Fantastic breakfast, incredible value and great staff

Meet up my brothers and sisters for a birthday 🎂 meal,I had Baracoa steak with fries 🍟 and onion rings with a red wine sauce 😋 absolutely lovely, steak was cooked how I like it,and the food was pipping hot 🔥 very enjoyable evening there.

Good little pub, can order from bar or App food is quite nice and "most" staff are friendly and helpful tho as with anywhere you might get the grumpy one.. definitely worth a pint and a burger 🍔. Or a pork tomahawk if it's on the menu.... Bloody lush mind

Booked a table of 16 adults for Saturday 12th April at 6pm for my 70th Birthday. Excellent service and food. Staff were lovely, made sure food came out together. Good range of beers and other drinks. Highly recommend will be returning. Had a breakfast in there a couple of weeks ago again food was excellent. A very big thank you to all the staff for their hard work. Recommend booking for evening meals

Went for breakfast & it was amazing

Ordered a takeaway burger meal deal, great value, you get onion rings and a drink too. It was ready when I arrived to collect it, the staff were friendly and chatty, while it was retrieved from the kitchen. Would definitely order a takeaway from here again!!

Food was lovely and staff were very friendly. Premises was clean and tidy. Lovely busy and happy atmosphere. Will be eating there again.

We are regulars at The Wagon and Horses and although you might have to wait during busy times to get served, like everywhere else the service is brilliant and staff are attentive,friendly and very welcoming.They are all great , I do have a favourite Tracy, brilliant. Employee of the month fir me xx

Cracking gammon egg and chips, nice setting and friendly service!

Booked a table as it was a Friday evening 6.45pm very busy so glad I did, a 45 minute wait for the food, all 3 of us ordered fish and chips 2 with mush peas 1 garden peas. However one of these was just juice on complaining about this they did get it changed to a slightly less mush but I wasn't happy with the response I was given " that's the best I can do" I asked for the manager Pete who came quite quickly I must say. I do think that they have pushed them self's to much and the food and the service is suffering big time. Very disappointed 😞

Disappointed. Food took an hour to come. As such spent a lot on drinks waiting. Perhaps that is their plan. Some meals were cold. Some were over cooked. Steak didn't come out sizzling. Thought it was meant to! Service was miserable and slow.

Poor quality of food. Went in for 12.30pm and there was old food under our table probably from the previous day. The food we ordered looked nothing like the pictures or description and tasted awful. The sizzling vegitables were a mix of just onions, the sweet chilli chicken was soggy the prawn cracker was in edible and burned. The curry mix had a large bowl of mango sauce which seemed to just occupy the space and tasted bad. And the curry selection was tasteless and a popodom was soggy. Overall it use to be better, dont recommend a visit.

Charming pub, some staff a bit less that you'd extepect

Great Menu at reasonable prices 👌 👍.

Truly a culinary delight! Will recommend to everyone.

Delayed service of both food and bar service White wine was and flat and warm Food quality good when eventually arrived Staff talking amongst themselves need to listen to customers when taking orders please

This was the third time we've been in the last month and I cannot fault anything from any of our visits. The afternoon specials is absolutely brilliant, two meals for less than £12 and the sharing pudding to follow. Long may it continue.

A great place where the food is better than the usual pub grub. Good food and drink served by friendly staff. What more can you ask for? Highly recommended.

Lovely food sterling service a little load

Lovely food, fast service and general nice atmosphere. Prices very reasonable and no fuss finding a table on a Saturday day time

Turned up without a booking on a very busy Saturday night. Hungry and weary after driving up from Devon. We had our little 2 year old who was not a happy bunny after a long day. Initially the restaurant manager declined us due to being so busy with bookings. Just as we were leaving Tracey ran after us and said she had jiggled the bookings and could get us in... Which we so appreciated that she used her initiative and squeezed us in...the meal and the service were perfect. Would highly recommend. Thank you Tracy! X

Went for my birthday meal. Bar service was really slow. They didn't have enough people behind the bar. The main meal was lovely, but apple pie and custard were awful.

Lovely night with great food, table of 20 all the food got and served at same time! Great staff very friendly keep up the good work.

The food was great , staff very helpful , and the refurb looks lovely ...good music too !

We were greeted by a very friendly Pete who showed us to our table. Food was lovely and hot. Staff are very friendly and helpful.

Great value food, bar staff need improvement

Very busy, long wait for food but was worth the wait .

We pre ordered the meals for a large party and they lost it Mixed grill came out with items missing 1 of our meals didn’t come out till virtually everyone else had finished We had to constantly ask for cutlery The assistant manager was not interested and didn’t care that our whole experience was poor

The food could of been warmer and the barman wasn't very polite. Felt like we were an inconvenience ordering.

The food is nothing exciting, the servers were good but the service is slow because the business seems to be understaffed.

Dinner and catch up with friends for the first time since refurbishment. Good to be greeted on arrival and showed where our table was rather than having to find it as before. It was busy so we were warned there may be a 40minute order time which was fine. Our order arrived before this and was really lovely - piping hot and very tasty. The chap in charge tonight was working exceptionally hard and the whole place was working so much better than before. We’ll be back.

Came in for a birthday meal excellent service it's so much better since they done it up will come again

The food took almost 2 hours to come out and it was packed

Jan 25 - updated - new seating process? Our most recent visit we were greeted at the door, the seating plans checked on a tablet and then shown to our seats. You can order food at the bar or via the mobile app. Food was served fairly quickly, both the server and the bar staff were friendly.

The staff were really friendly and managed to cope with a large number of us really well. The food all came out quickly and there wasn't a long wait between any of the meals so all of our group were served really quickly. Would highly recommend!

Had a nice main meal which was good Hunters Chicken then ordered Dessert of Apple and Raspberry Crumble and it was Cold it had obviously not been put in the microwave so unable to eat , couldn't see a member of staff to tell so had to leave it bit disappointing , we have been twice in the past few months and each time meal and dessert was fine !! Thanks Mrs Susan Durrant . Ps The choice of Deserts is a bit thin mostly ice cream based no Treacle Sponge Pudding that they use to do and was my favourite !!

Transformed since refit re food & staff, well worth a visit

For my first time,I found it very friendly and welcoming, the bar staff was very efficient, my daughters actually ate the whole meal, so will be definitely be visiting again Overall a very pleasant experience.

Amazing place. Dog friendly, which is a bonus!

Super delicious food! Fast service, friendly staff, loved it! 10/10

July 2020....when I gave The Wagon & Horses just 1 star when I wrote...over the last four to five years the Wagon & Horses has declined. Visited about four weeks ago for a Sunday roast in the evening. The roast chicken was hard, chewy and clearly 're-heated. It just wasn't nice. It was hard work to eat it and not a meal worth repeating. Visited again this week, the empty tables were strewn with 'dead' glasses and plates, yet it wasn't really that busy. Our meals arrived at different intervals and one meal was cold in the centre. When we complained there was no apology but the member of staff said "I really need to sort out the chefs". A replacement meal arrived by which time the rest of us had finished & not even a sorry. The tables around us were still not cleared. And the toilets, well the brilliant boys, was in a disgusting state. One cubicle was well, in such a state that if I'd seen it before I'd eaten my meal I would have been totally put off eating anything. So the toilets obviously weren't getting checked. It needs strong management to go in and restore good customer service and values, and to get a grip on getting the basics right. Disappointing, four or five years ago it wasn't like this. So two of our last visits have been disappointing, so much so I'd ask myself whether I'd go back again any time soon???????? Since my last review approximately 2 years ago, and now being August 2022, I'd have to say that it's got better. I've had a few meals, plus I've visited for a few beers in the beer garden. And it has improved. Maybe a change of local management, but definitely better than it was. The kitchen closed very early on our last visit, there was a big notice on the bar at 7.15pm saying that the kitchen was closing at 7.30pm. Maybe short staffed or maybe because it was particularly hot, either way there wasn't quite enough time to get an order in. February 2024...it's definitely getting better. A new team for the last two or so years and it's noticeably better. January 2025; since the refurbishment and change of staff in 2024 it's noticeably improved, although the queues on a Thursday, Friday and Saturday night for food and dining is still quite long, but the staff seem to be now be on top of it, though food generally takes around 45 minutes; which isn't that bad to be fair. So it's up to a four from me, for now at least. It still offers not-bad value for money for fairly ordinary food, but it doesn't profess to be anything else or something that it's not. Was a level 9 Google reviewer; 900 plus reviews, 1.4 million views and over 12,000 photos with around 45 million views and still going strong 💪. Check out my other reviews 🌟 🌟 🌟 🌟 🌟. Now level ten, with around 60,000,000 views of a few pics I've posted 🤣.

We had a party of 40 and everything ran like clockwork, food served on time and piping hot. Staff warm and welcoming. The food was lovely.

Pete and his team made us feel extremely welcome for a family wake. They gave us a designated area of the pub. The food was brought out on time, was great and they kept the tea and coffee station topped up throughout the day. Thank you for looking after us.

Came for dinner with some friends as we had a voucher and we had a really lovely time. All staff that we encountered were so friendly & the food was good! There was at least one option for vegan starter and pudding, and a few options for mains!

January 11th 2025 Had a fantastic retirement lunch All staff worked really hard espiacally as numbers doubled towards the day foid and service very good Tracey Assistant Mangeress worked very hard to to make sure it ran smoothly. Thank you very much Tracey Cosy friendly pub with good food and reasonable price's. Avril.

So we attended here today for a retirement party. I have never been here before but was very impressed. The staff were lovely, the service was fab and the food was tasty. There were 40 of us which was a lot for them to deal with but the food came quickly and everyone was Happy. A very clean pub which looks recently refurbished. I will definitely eat here again and thinking of booking a table for next weekend for my mum's 60th. The pudding....well what can I say.....it's all about the pudding and the waffle with chocolate was beautifully presented and the perfect tasty pud for me! And they offer blue light discount which is good. Fantastic memories for my colleague today. Xxx

Food was OK, but unfortunately after being told when ordering that it would be a half hour wait we actually ended up waiting an hour and fifteen minutes. Bar staff were friendly and welcoming, waitresses were more concerned with gossiping amongst themselves than actually doing their jobs. However prices were very reasonable! EDIT: Owner has responded asking when. This was the evening of the 3rd January 2025

Great staff. Tracy was particularly great and so friendly! This was our first time here and it was tasty food and outstanding value. We were impressed and will be back.

Great food, tidy and pleasant atmosphere

Reservation included a number in the party with additional needs. W&H honoured my request (made in an online booking) for a table in a quieter part of the restaurant and it was no problem when two of our party had to cancel due to overwhelm. Arranging to eat out can be very stressful with additional needs so the understanding of staff is much appreciated.

Great New Year’s Eve multigenerational birthday party. BBQ beef rib was delicious. Special thanks to Phoebe for all her help.

Pete and the team really looked after us.

After spending over £36 on drinks and the person got the order wrong therefore charging again.... i was not impressed but thought mistakes do happen so i paid extra and lefted it. We then ordered our food which came out at different times and alot food missing which i had to ask for. We did not get rice that comes with the curry dish till we was going!! Again i had to ask for it and was told i can have the rice to go. Additional stuff paid for wasnt up to standard and not as discribed, i was shocked as i made for different orders in general that i would be treated in this manner. Spending a total of £160 and having such poor service. Spending over 3 hours there too It was ridiculous and tbh Out of order

A very well laid out and spacious restaurant with good food good vale plus family friendly well worth visiting

Meal was very tasty, but had a long wait.

Friendly staff and lovely breakfast. Loved the refillable hot drinks

Breakfast was good Staff were lovely

We had another great meal at the Wagon and Horses, the service was great and the staff were very welcoming. Would recommend giving this place a visit.

It was really welcoming and really polite and fast service my food was excellent and I asked for the chefs name and it was shane really good food will be coming back

Very good value, good service, pleasant atmosphere

We haven't been to the wagon and horses for years but thought we'd give it a try. So glad we did as we had a perfect meal in great surroundings with very friendly staff. Couldn't fault it and can't wait to go again soon😊

Had a nice meal, reasonably priced

As there was a 45 minute wait for food my friends and decided against ordering any. For such a big establishment it was obvious there was not enough staff.....knowing Christmas is a busy time maybe employ temporary staff for this period

We have been regulars at the Wagon & Horses for many years and seen any number of ups and downs in the business. It has been on a slow but steady upward trend for a couple of years now, since Pete became landlord. The biggest changes though have happened in the past few months, following a major refurbishment. The whole place is brighter and more welcoming, and there has been a very noticeable increase in the number of people visiting. Staff turnover, which was very high post Covid, has definitely reduced and it's great as a customer to see the same faces all the time and be able to build up a rapport with them. Standard of the food is in our experience consistently good or very good. At times there can be a bit of a wait for food, but we are always warned if that is the case before ordering. The decorations put up for Christmas have clearly been carefully thought out and themed. We really like them. Praise and credit is due to all the staff there for making visits a real pleasure now. The only criticism I have, and it's outside local control, is that the same menu has been in place for nearly a year. That is too long. It used to be changed every 6 months and that need to be reinstated.

Just one member of staff to run a busy bar and some pretty lazy who would rather be on a break than help when busy

Went to the Wagon today for lunch on recommendation from a friend, and was pleasantly surprised with the service and food! Ordered the ribbon rump on suggestion from the lass Michelle who was serving us at the bar and was thoroughly satisfied with what was received, cooked to my liking and didn't have to wait too long. Can't praise the floor staff enough, again Michelle was very polite and friendly with myself and the family, even though it was clearly a very busy service. Strongly recommend!

Just had a lunch booking with a large group, very friendly polite staff, quickly ordered and served food, all of a good standard!

Long wait for the food when the food finally come. The beans was cold. Scampi was cold and the fish was soggy.

Drinks were brought out after the meal was served, which was about 20 minutes after we ordered it. Food was brought out very slowly s that 2 of our party had finished their food before the last ones received theirs.

First time in wagon and horses pub, nice place and cosy atmosphere. Went for a drink with my friend. The lady at the bar (Lena) was very friendly. She did a great job even though she was working alone. We will be back soon.

The food was lovely and the staff were friendly. But we waited 50 minutes for our meals and we weren't told their was a long wait at the time of ordering or whilst we were waiting. It was also a little chilly where we had been sat so a long cold wait for the food.

Disappointed not advised there will be a change of staff which will cause a delay in the food coming out. Food eventually came out lukewarm and baked beans were cold. Our reservation table was in a cold area of the pub. Then management came and opened the fire exit to take photos without an apology. Only a comment made after we said about the cold was we could do with a blanket! Felt very disappointed as was a treat for my parents.

Myself and my husband had the 7oz Gammon which was lovely, the gammon, the chips, the peas all delicious but I can't believe that where ever you eat these day's - the chefs can't seem to cook a fried egg properly with a runny yoke. Strange as every single egg I fry at home, I manage to cook perfectly - so it's not rocket science. If I can do it why can't they - most people if asked would probably not be happy with a solid yoke. Please, please start cooking a fried egg as it should be cooked, as we're paying for it. Also the length of time for a meal is unaccessible - 45 minutes is a long time. If more staff are required at busy times - you should employ more staff.

Good rest-stop on our way to Birmingham from Bath for a meal and toilet break. Friendly service and the prices on the food are reasonable. Had a "big breakfast" that is on the menu for £7.99. Refillable coffee for £2.25.

Food was very good improved alot since last visited. There has been a makeover since last visit

nice food and great service from the whole team

Booked a table weeks ago for our 10 year anniversary. It was our first visit their. It was Friday night at 7pm and it was packed so we were very glad we booked ahead to garentee a table. We were shown to our reserved table and we ordered on the app which is really easy to order from. It took about 10 minutes for the drinks to arrive and when they came the waitress advised that there was a 45 minute wait for food. We were a bit disappointed that we were not told this when we were shown to our seats but we had already ordered our food the same time as ordering our drinks. 35 minutes went by and the table behind us who came in later than us had food served to them which we were a but perplexed about but within 10 more minutes ours arrived. The food was piping hot and well presented. It was very delicious and cooked nicely to our request. A little disappointed that no our came round to see if everything was OK. But they were busy. When we had finished our plates were quickly cleared away. We then waited another 15 minutes for our desserts to be brought out. The lemon and raspberry mouse was very rich but delicious so I was glad it was only a small portion. The Cadbury sundea was plentiful. During our meal there were two birthdays celebrations going on which added to a great atmosphere with everyone joining in with the birthday songs. For mains we had the mixed grill and the hunters chicken both were equally excellent. Great value for money. We were impressed with the food. We highly recommend The Wagon And Horses. We will be back to see what our children think of the food as they are hard to please. We give them a 9/10 it would have been a 10 had they had not told us about the wait on the food when we arrived.

Revisited after refurbishment and the food and service was amazing. Great new look and defo high standard from whole team. Food was amazing, taste and value. Will be returning soon

12 of us met at the pub. Good food, good prices and good service with friendly and helpful staff.

Much improved service and food. Looking forward to more times after refurbishment.

Lovely afternoon catching up with friends.

Nice pub food. Great offer for kids to eat for a £1 during half term.

This is a good place to get a nice steak as it is surprisingly and refreshingly better quality (and cheaper) than the "steak specialist pub chain" just up the hill a mile or so from here. Honest quality feel about this place. Not the premium priced pretentious disappointing offerings that will disappoint families looking for a good beef meal.

We have been visiting this restaurant for a couple of years, but they have never managed to cook a steak correctly. After their refurbishment, we decided to give it another try and ordered three medium-rare sirloin steaks, but they all came out raw. I asked management to redo them since they were not cooked properly. However, the supervisor refused, saying that it would cost them money to redo the steaks and suggested reheating them instead. I couldn't believe it—were they expecting us to eat dry, reheated meat? After a few minutes of back and forth, they finally agreed to redo the steaks, but they came out well done. Clearly, the chef struggles with cooking meat. As for customer service, it seems that the staff and management don’t really understand what it means. To all locals: please spend your money where you will receive respect and quality food.

Lovely friendly pub to visit, will go again

A great evening with a fantastic band (Dickie Heart and The Stents) after our delicious food.

Ive read this back before posting and it does come across as a bad review, in truth I'm just being honest. 40 min wait on food, that's not to bad providing the wait doesn't amount to bad food (still waiting so we will see) Many tables have been covered with dirty plates cups and rubbish and not been seen to at all, it's Saturday 16:34 so I would normally expect them to be on top of this. The man behind the bar was o.k but didn't come across as very approachable. The atmosphere is comfortable and feels spacious, I like the decor and think that maybe with a little more staff to tend to tables it could be a better place, 20mins on from ordering our food and still not a single table has been seen to. The toilets are lovely, clean, and smell fresh, not wet on floor. The food turned up 23mins after ordering and was cooked just fine and hot, the steak was dry and the taste was not good, very leathery. I would eat here again but a different meal, not a fan of skillets.

Revisited on Friday Night. Good food at value for money prices. Busy pub but only a 30 minute wait for food which was decent! Staff friendly…. Only thing would be deploying more staff to floor tasks like collect glasses and clean tables as sometimes tables are left uncleared for long periods of time so you see people aimlessly walking around looking for a clean table.

Great service, good quality food served well and hot

Much better this time,food was served quickly by a very pleasant waitress and was very nice,it was also very reasonably priced.

Best meal we have had without having it to a burger bun

Even better since revamp lovely time there

The wagon and horses has had an amazing refurbishment. The chairs are lovely upholstered now, new carpet and fresh paint. Staff are very friendly and helpful, and food is very good. In the evening now you need to book, they have really turned this place around. 😊

Long wait for food 45mins Food ok..some friends found theirs dry. Nice decor and newly reburbished

15-20mins stood at the bar waiting to buy drinks, as a group we decided we will not be returning

VFM Food and reasonably priced drinks. Mid-afternoon so Service of Food and Drink was prompt.