Costa Coffee in Gloucester

Wrong drink, took an hour to come

Please pay attention to the quantity on orders!

This particular Costa sends the wrong order most of the time requiring submissions for refunds too often.

Missing a hot chocolate and a frappe gingerbread biscuit

order arrived late. opened sealed order, haven't put food in bag. truly abysmal service, would definatly never recommend or use again

Sent too many iced lattes with no ice had spilled all over cinnamon cake order toastie did not receive it

Order came about 40 minutes late. No toastie note in the bag said to ask for a refund - no contact with me prior to ask for anything else. Latte arrived cold and no vanilla in there. Very unhappy for a new neighbour of yours!

Coffee is bitter, tastes burnt so is undrinkable. Rest of experience is fine. Expensive. Pre packaged food.

No caramel in my coffee as requested

2 drinks ordered & 1 toastie, upon delivery, the driver tried to hand over a leaking bag, girlfriend refused, bag broke, toastie in box fell onto the floor, driver apologised and said she would contact costa for replacent, YEAH RIGHT...

Went in today and bought a coffee that I didn't end up liking. A lovely lady called Emily took the time to find out what sort of drinks I like, and now I have found my all-time favorite. Great customer service skills; I will definitely return.

Decent amount of seating inside and out. Staff mainly pleasant and helpful,

Thank you for the written note explaining the missing item made the refund process much easier.

Only received half a cup of coffee

forgot food for delivery... well done. don't take much to put something in a bag..

Looks much bigger than it is.. aA lot of customers left before getting to the counter as there was no available sitting. All drinks served in takeaway cups as the dishwasher had broken down.

Only received half a cup of coffee

Great experience and great delivery driver!

Wrong item delivered because they were out of stock would have preferred they cancelled the order.

Dogs allowed. It's a Costa. Not much more to say. However this one is dog friendly! Recommended if you pass with the pooch!

Food delivered quickly and hot.

This specific Costs get our orders right only a third of the time. Missed items are common.

Quick delivery and decently hot when arrived.

Took over an hour to deliver a coffee and pre-made wrap. I assume the driver had multiple drop offs, as the food and coffee were lukewarm at best.

gave my code on delivery and still managed to have the wrong order delivered. photos taken for proof

The best barista is definitely Kelly. She is so quick and you get exactly what you asked for. Brilliant.

Recieved my order, but the cream on my iced coffee was off and split. Ruined my whole drink.

Special mention to Adi , she’s lovely every time I go in there with her friendliness and positivity. Really makes a difference :)

Not happy as I wanted an almond croissant but a plain one got sent due to no almond left. So I paid the price of an almond croissant which is more but received a plain croissant and not even something extra.

The drink was not in good condition at all And took along time considering I’m to close to the shop

Came earlier which was great, just no sauce for the sausage bap. Driver was friendly and polite- very happy!

If you enjoy a Costa coffee and its range of food products then you are better going to Cross Keys roundabout or Old Log Pond. You will not be subjected to mindless chit chat, filthy surroundings and couldn't care less attitude. Should be a treat, not torture. AVOID

Cakes were stale. There was only 1 person serving doing great. The only thing good about the place

I went with my Nan around lunch time, as usual the tables were messy and full of food and crumbs. I ordered a salted caramel frappe and a women behind the counter started working on it then a few minutes later left it and started other orders, totally forgetting about it. By the time the rest of our food was ready they tried to just give us what my nan had ordered and forgot about my salted caramel frappe that was on the side in my sight, unfinished. I reminded them kindly about it and they kindly carried on making it, they gave it back to me and I went to sit down. When I took the first sip I realised there was no Carmel in it, this is a salted caramel frappe which is around £5! My Nan took it back up to tell them as it didn’t taste it and was clear it had none in it as a usual one has the caramel sauce all around the plastic cup, yet that was no where to be found. They said it was in there rudely, my Nan took it back up to me and said it’s clear it isn’t but to still drink it as it was expensive for a drink that was called a salted caramel frappe but had no salted caramel in it! Not happy.

Toastie was cold and soggy. Also MASSIVELY overpriced

Absolutely rubbish service says my order was delivered o over an hour and a half late but didn’t receive it

On of the smaller Costa but a very good one. Very friendly and helpful staff.

The staff were excellent, friendly and welcoming and were happy to have a laugh. Food and coffee was awesome, fresh and great quality. Toilets were super clean too.

Expensive but delivered fresh and quick!

I did not receive part of my order. Lemon drizzle loaf cake

Had tea & tea cake with jam & gingerbread lattee , new recruit Cary’s is very nice & friendly . I go there most days it’s my 2 nd home

Might as well of collected the beans from abroad…

90% of the order was great and made perfectly however one of the toasties was just completely destroyed and really difficult to eat

Delivered only half of my order

Very quick and easy despite it being rush hour.. Plenty of nice cakes on offer. Very friendly and helpful staff

Costa is my 2nd home I love it , and the staff are friendly

Delivery driver was prompt and polite. Food was enjoyable and exact what I asked for

I asked for one shot of coffee and it was definitely more than just one shot!

Filthy. Lots of staff but still a long queue? Five tables needed clearing and cleaning when I sat down on one of them. Eventually after chit chatting a member of staff cleared the table shut not one of them wiped down or given any attention other than that. Appalling! Floor needed a good sweep too but you could forgive that if it was heaving with customers and later in the day but it was warm and sunny and a lot of customers were sat outside. Much better use of time is needed by all who work there! I visited on Sat 7th October mid morning.

Polite, on time. Slight spilage on the drinks but the lid had not been put on properly.

Great place to meet and great coffees.

It's Costa, it always works for me. The staff seemed a little stressed, but maybe I just got them on an off day.

Just missing a straw which was needed with a very creamy drink!!

Didn’t receive marshmallows that are on the order below.

The service is wonderful as always :) and the drinks were amazing

cookie had broke in half and ice was melted plus arrived an hour and a half after ordered

Drink damaged and no pizza in stock but says on just eat there was. Appalling.

took an hour to get 1 drink, a rocky road and a panini. I live in quedgeley also so didn’t understand what took so long for such a small order. Panini was stone cold, melted drink! Was a shambles and won’t be ordering again.

The biggest thing that let's this costa down is cleanliness, especially the toilets

Reliable Coffee and Snacks from Costa, new Brownie Mocha was good! Service here was fairly slow for an afterwork time as only one barista taking orders and making drinks.

Beautiful coffees as always. Thanks

Driver has delivered some one else’s order and is not answering his phone

1 member if staff waiting fir ever to get served. The lady was obviously under great strain. Consequently, the coffee was awful. This is not fair on your member of staff or your customers. If you don't improve there will be 2 customers who will no longer use your stores.

Good all round Nice place to take time out and enjoy a coffee etc or take away .

When I opened my block of flats door, I was welcomed with the driver having a go at me for my address. Saying I should of put flat/block. I said that is how the council put it, that isn’t my fault or problem. He didn’t bother to call myself to regard the issue. And was very rude to myself. I am not very pleased.

Found 6 big pieces of cardboard in my frappe! Assuming it was one large piece that got broken up in the blender, disgusting

Cold panini with very little filling.

Lovely place and understanding too. I was short of about 5p and they let me off.

Spilt my drinks everywhere everywhere absolute bs

Popped in for coconut latte and cake 😁 ,lovely place nice and clean ,and servers were nice a polite and chatty 😁👍the cake was lush ,carrot and walnut mmmmmm🥰 lots of parking ! Right outside door by Tesco x

It was nice to sit in somewhere to have a snack and something to eat without being overcrowded

Milk was added to a black americano. Person ordered for is lactose intolerant

Hmmmm, so Costa experience was OK. Service is a little slow and not great. Hot food was ready well before drinks, therefore no longer hot. Staff were overrun in turn the restaurant was full of uncleared tables (lazy customers - there was somewhere to put your trays). But in general, it was untidy, dirty and not very welcoming.

Abbey and the team are welcoming, friendly and really efficient. It's always a pleasure to have my coffee here.

My coffee had spilled and wet the bag, I was sent apple juice when I paid for orange and I asked the driver to leave it on the step, but he called me anyway and interrupted my meeting

The staff are always friendly, welcoming & upfront informative if they can't provide certain items for any reason. Always happy to come here.

The black americano had milk in it, and the cheese and tomato paninis were toasties.... not very impressed

Missing half the order… Driver clearly aware…

As ever excellent coffee and superb staff. New chairs are a bit of a disaster though. Too low (for one of my advanced years!) and rather uncomfortable.

Guy was so rude and told me I had put the wrong address when I hadn’t and had to go look for him

Drink itself was fine, but don't bother paying for extras (eg marshmallows or syrup) because you won't get them. Unimpressed, would not order again any time soon.

Terrible service I bought £40 worth of food, snacks, drinks over half was missing there is no direct number to call this Costa the unit 6 one I will be avoiding forever

They don’t put the foil liners on anymore. The bags were soaked through and coffee was spilt everywhere. Lost at least half a cup in spillage

Ordered two twists only received one

I ordered a gluten free brownie and it came it it was a normal one!

My coffee was spilt in the bag

Didn’t ever arrive. Terrible service!!!!

The food was really cold and the bread was really chewy and tuff

The delivery of 6 items took 45 minutes to deliver. They arrived 10 minutes after my delivery window end time. The toastie is cold, the flat white is cold, the frappes are melted and the crisps are stale and no straws were included for the frappes.

The day was Sunday I had my sister round and we decided to order a latte and a hot chocolate. Not sure why it happened but the latte was ordered and it did not go through with the hot chocolate order. so I had to order it again separately. I am not happy because I ended up paying two delivery’s frees which was not cheap. I paid £3.49 for the delivery of the latte and I also paid £3.49. I was not happy. I feel like I do not want to order again as this may reacher.

I had part of my order missing so I was not happy. I just ordered drinks 1 hot chocolate and 1 latte but when I ordered the hot chocolate I did not receive the marshmallows I paid for but charged. Also when I ordered I ordered a latte to but it did nit go in order with my hot chocolate so I had to ordered separately and so I paid two delivery charges for £3.49 each. So no having to pay to delivery charges was very expensive. And I did not get my marshmallows to go with my hot chocolate. Not a good order experience.

Drinks were on time but the almond latte cup was open and nearly all of it is spilt on the floor even before we could collect it from the driver

Charged me for food and left a hand written note in the bag saying “sorry we have sold out of Mac and cheese” absolute JOKE

We ordered two drinks both with milk alternatives as we have allergies, drinks were provided with cows milk. Myself and my colleague have now both had allergic reactions - absolutely disgraceful.

I’m so over having drivers that can’t speak English !!!!

The butter was missing from my order, oi had a dry toasted teacake, what a waste of my money!

driver didn't spill it and Costa made two good coffees : )

Delivery was very late I could of gone and got it myself quicker! Resulting in some of the food being cold.

Strawberry lemonade was lovely, but the chocolate oat drink was awful. Couldnt drink it. Tasted nothing like it usually does and looked congealed. Dissapointing.

Driver took ages to even get to the restaurant