The Urbanist in Portsmouth

We were here on the 8th January for a wedding reception but omg what a shambles they were very unorganised and the place was cold they gave people blankets to cover themselves up plus my husband who is in a wheelchair and son went for a smoke before dinner but got stuck in the lift eventually after 55 mins they got out after phoning fire brigade because there couldn’t get a lift engineer out apparently there insurance ran out and they didn’t renew it so after they got out they were so stressed we ended up just going home so our night was wasted never even got to get our meal

Wont be back! Mac & cheese wasn’t very warm, the sauce was just cream. Fries were good though. Customer service was very poor. Was overcharged for wine so had to bring to the staffs attention, without an apology. Been in the hospitality industry for many years and been in a few bars in my time so hence the reason I have written a review today. Shame as the place and decor is beautiful but I suppose my complaint is the reason it is so quiet. Train your staff some manners in customer service and a better chef might help your business. Lady with the black hair had a terrible attitude

A lovely looking place, nice staff,but both myself and my friend found that our food wasn't hot enough. We didn't say anything at the time because we had seats booked for the pantomime and we were running out of time.

Was here last Xmas day for dinner and it was superb. Not this year though. An utter shambles with clueless staff. Took over an hour for the starter to arrive which was soup for three of us. Why does the chef think it's acceptable to serve up luke warm stock with some diced veg floating in it? I was served half a bowl of this with no bread. Had to ask one of the clueless staff for spoons to eat it with and some bread. Another hour later and the mains arrived. Turkey passable but can't really go wrong with 2 slices of turkey on the plate. Overcooked potatoes, one burned thin carrot, 5 small sprouts and some loose stuffing which was tossed on the plate....oh, and a hard, undercooked, practically raw parsnip. Another hour later and the dessert arrived which was ok, but these are pre-prepared. Other people were complaining when we were there and it wasn't even that busy. Staff spent more time talking and setting tables for boxing day than tending to customers who spent £75 a head for dinner....or did they forget that? Manager here should be ashamed. Train your staff properly to look after customers, and make sure the kitchen can cope with the numbers you accept for Xmas day. Wont be back here after this, which is a shame because we expected it to be consistent. Arrived her at 4.50pm and didnt leave until 8.15pm which speaks volumes for the service.

We travelled 40 mins to get here and will definitely be back!!! The setting, the food and the server (Chelsea) were outstanding. Absolutely loved it