The Ugly Mug Cafe in Monmouthshire

An absolutely fantastic breakfast! The ingredients are clearly well sourced, not the frozen rubbish you get at other cafes. The staff always go out their way to help, especially when I have my two year daughter with me. Every time I’ve been in the place has nearly been full, which to me is the best sign of a great place. Look forward to my next visit!

A great little find. We had just arrived in Chepstow, I was hungry and we pivoted around and saw the cafe. It looked inviting - and not pretentious - so decided it was the place for us. Warm welcome (and warm cafe) - and a good menu choice. Quickly served and food arrived equally as quickly. I had eggs benedict which was/were great. (Eggs perfectly done). My wife had a panini which she struggled to finish due to the generous portion. Personally thought pricing was very reasonable. Really set us up as we headed back out into the cold for a couple of hours around town.

I had a light breakfast and my wife and sister in law had a jacket potato with cheese and beans. The food was hot and delicious. The breakfast was quality with premium bacon etc. Girls serving always smiling and pleasant.

Called into this cafe at 3 pm in afternoon for a hot drink and snack on a very cold day. They said that cooked food had stopped and there were only cakes and a hot drink. I saw crumpets written on the specials with ham and cheese. They said they could do this but I said I didnt want the ham and only wanted one crumpet. They brought 2 crumpets with toasted cheese on top. There was no garnish and it was basically presented. I was charged £6.25 for 2 crumpets. This was a total rip off. Will not be returning.

Staff were curt, atmospheric akin to sitting in a service station. Tea was just warm and so we decided not to order food. First and last visit.

Enjoyed a fantastic bacon and hashbrown bap with the largest pot of tea that you could possibly ask for. They are dog friendly too! Would definitely recommend

Went here with my wife and daughter in law and youngest granddaughter food and service was very good thay do some gloton free food so my daughter in law could eat as see is gloton intolerant will be going there again when in chepstow

Family friendly cafe. Food was straightforward and good. Service was very good, made a half size Milk shake for the little one (it looked great). Staff were all young but seemed to take a pride in what they were doing and were smiling.

A nice little cafe with outside seating to have breakfast and watch the world go by. Pleasant staff and very friendly.

We stopped in Chepstow on way to holiday cottage looking for dog friendly café for light lunch and this fitted the bill nicely. Friendly staff, nice Welsh tea cakes and panini. Large teapot giving multiple cups of tea.

Great traditional full breakfasts, everything freshy cooked and nice service. Choice of tea, coffee, or orange juice with the meal.

Arrived just after 2:30 on a Tuesday to be told no food other than cakes, they told another customer there were shutting a 3pm. This is a cafe shop in the middle of town centre on a school holiday! We had 2 generous slices of lemon and blueberry cake garnished with canned cream and a strawberry, very moist and tasty. Our chai lattes were hot milk with barely a taste of cinnamon. Beautiful wooden floor but dirty.

Good cafe to find on a very wet summers day. Staff were pleasant and served us quickly. Nice coffee and food was great with a good choice.

Breakfast was very nice. Good portion size with a tea or coffee included within the price of breakfast. Bacon and black pudding were particularly good with food cooked fresh.

Lovely cafe, Lovely staff, lovely food. Ideal. Even brought water and treats for our dogs. Thank you.

Friendly , honest menus with something for everyone. Well organised professional establishments run by people who obviously care about customer satisfaction

The best traditional fried breakfast I've had, backed up by excellent service. Thoroughly enjoyed it, thankyou.

Awful, the food & service were shocking these breakfasts are massively overpriced considering the portion size and poor quality of the food. The staff asked how our meal was when we paid so we gave polite feedback in the long wait, cold beans, burnt coffee...

We recently went to The Ugly Mug for breakfast on a Sunday morning. When the place is busy, service is not going to be instant which is understandable but for someone to say that the staff were rude, the establishment dirty, etc., is unacceptable. We’ve...

Friendly and good simple food. Lovely place to eat . We will return, we have also visited Dursley. Always a pleasant experience

Rude, disorganised, dirty, long wait to be served for coffee and cake.. Some people were waiting over an hour with small children for a toasted sandwich.. simply stunning..

Stopped for a quick brunch whilst in the area. Very friendly helpful staff, freshly made food and great coffee! Just what we needed.

Our local coffee chain has just closed in Chepstow and due to dietary requirement we wanted to find somewhere to get an almond milk latte, after a quick Facebook search the Ugly Mug was suggested. We popped in and ended up getting two veggie breakfast...

I have to say that it's my first visit here and I will be back on my return to Chepstow. I can honestly say that this was one of the tastiest cooked breakfasts I have ever had. Hot , decent portions and very reasonably priced....

A quick stop off before a girls weekend away. Great food and a lovely warm welcome! We pre ordered food as we had 8 people eating. Food was ready shortly after we arrived and filled us until tea time!

Popped in today whilst in Chepstow. Lovely service and very tasty food - no issues in recommending and I have to say I would recommend this place over the usual corporates in the area.

Absolutely lovely food, staff and like cation in the heart of Chepstow. Short walking distance from car park. Staff were happy to provide alternative items for breakfast.

I am local and have been to this Cafe many times. The staff are friendly and food usually very good. However on Sunday October 9th my friend and I ordered sausage sandwiches and two coffees. We didn't have to wait long, but the sausages were...

Our 1st & last visit to this cafe! We waited 50 minutes for two "all day breakfasts " and even then, mine came nearly 10 minutes after my husbands, and my husband's eggs were well overcooked. The pot of tea which came with the meal...

We can only speak as we find but we had a superb experience here. There were 10 of us mid morning so tricky to find somewhere…but tables were moved round to accommodate our group and nothing was too much trouble . Food and drinks were...

I visited the cafe yesterday with my mother, who left the review below. I wasn't going to comment myself but due to the response of the owner and no way to reply, I have decided to leave a review too. What a sarcastic reply, thanking...

Called into the cafe for a breakfast. After ordering I noticed they have sign on the wall to say that at busy times it can be 40 minutes before you get your food as cooked fresh. As there were only about half the seats taken...

Me and my partner visited Chepstow a couple days ago when we spotted The ugly mug so popped in for our lunch. What a little find! Lovely staff, reasonable prices for delicious food whilst catering for all of our needs. 10/10 would recommend!

When I and my friend arrived at The Cafe it was busy(ish), I’d say 80% of tables full so around 10 tables so was expecting a reasonable wait. We was then told that there will be around a 30 minute wait for food as said...

visited for a breakfast with friends and the service was fab. staff were very friendly and food was great quality. will definitely visit again!

We arrived here looking for somewhere to have some lunch and liked the look of this place but were ignored by the waitress on arrival, so stood politely waiting to be seated. There was one available table, but she continued to ignore us even when...

What a wonderful little cafe, very friendly staff, excellent food, lovely atmosphere. All diets catered for too.

We visit this place reasonably frequently and it’s always pleasant provided you are fairly chilled yourself. Have always had good food even when choosing the specials, good quality coffee too. However on occasion even with lots of staff on hand it can be a bit...

A very very busy cafe, on entering we noticed how busy the cafe was and managed to a get a seat. The staff advised us of the wait and we decided we would wait. Staff brought our drinks over and we’re clearly trying their absolute...

Walking around Chepstow we were looking for somewhere that could offer breakfast as we were out and about approximately 1pm, we found the ugly mug cafe which according to the sign on the window offered all day breakfast. The four of us walked in we...

Arrived at 10:30, served by 11:50. Equivalent to an old BHS breakfast in terms of quality. Staff were friendly but no free drinks for waiting customers. Disappointing.

Visited Chepstow and came across this lovely cafe.. My first was a lovely front of house greeting, the owner was very pleasant and knew her business. The food we had was fantastic , infact looking at all the choices coming to the tables were hard...

We dropped in for coffee and cake, ended up ordering delicious milkshakes and cake. My only small issue was plastic straws. Really not good to see.

Initial impression was that this was fairly standard , then the blurb about “organic” and “family-run” and a well-laid out menu convinced me to try. It serves a standard cafe menu with the odd addition of Eggs Benedict - smothered in a Hollandaise-like sauce -...

Fantastic food which is great value for money. The staff were excellent and couldn’t do enough to help you, the young assistant was also fab. I would definitely visit here again.

What a shame - compared with my last review of this establishment. Two surly young assistants who made you feel unwelcoming and really had to go out of their way to serve you at 15.00 hours. We had the left overs of the cakes which,...

Nice cafe, good value breakfasts, (including a drink of good coffee). Don't order the "Large" unless you are VERY hungry! Not keen on the veggy sausages but everything else was good. A bit of a wait because the chef was 'single handed' but we'd go...

Maybe it was just bad luck on my behalf, but whilst i appreciate a business has to make a profit, there is a line between rip off and value. £6.95 for the "Full Monty Breakfast Bap"..... This consists of 1 sausage, 1 bacon, 1 egg,...

Arrived at 2.15 pm today for lunch, busy but we queued and gave our order took a table which had recently been vacated so it needed clearing. Four times we asked for the table to be cleared annoyingly as one member of staff was clearly...

A lovely place to eat and have a coffee. Family run establishment which offers a varied menu. Friendly staff and facilities clean. You can eat indoors or outdoors. In all, value for money.