The Ugly Duckling in Telford and Wrekin - Phone Number, Reservations, Reviews

We went today for a Sunday dinner without a booking and they were super accommodating and were quick to find us a table. Lacey our waitress was absolutely fantastic and went above and beyond to help keep our three year old entertained. The food was absolutely delicious and was quick to come out! Well one hundred percent be coming back! Thank you for a fantastic meal!

Fantastic service, excellent food... Big thanks to Julie and her team

I went for the food not to stay and I was quite happy.

We went on a Saturday night after several enjoyable visits in the past. What had gone wrong at this place? Soulless atmosphere, place almost empty, lazy service and very poor food. We asked for a bottle of water for the table which was brought without glasses, asked for some and the waitress got 4 dirty glasses off the next tables and said that’s all they had! My friend went to the bar himself to get 6 fresh glasses with ice, wasn’t that difficult! Food generally poor all round, seems very pretentious now and either tasteless or overcooked. Very expensive for food that is lower standard than hungry horse.

Not sure what has happened with the UG, has it had new owners? We booked a table last night and when we arrived it was empty, soulless and no atmosphere whatsoever. Not the usual buzzy vibe as we expected on aa Saturday. The service was not great from to finish and probably the worst food we've ever had here. Don't think we'll be back here. Not worth the money in a taxi. What a shame.

Was considering booking our anniversary meal here, so decided to pop in for a look. A fairly large car park, and as a blue badge holder discovered that the one blue badge space they have obviously begrudgingly allocated is probably just about large enough for a disability scooter. Quite ironic as only accessible via a car. Won’t bother again!

Wonderful for a meal out. The food and atmosphere were great.

Meal out with friends. Nice place food good, although my steak was cooked correctly but was very tough

We had gone for brunch few days back. It's lovely restaurant and has been decorated well for Christmas. The staff was very friendly and warm. We ordered Full English breakfast and Chicken and Waffle with Maple syrup. Quantity is pretty big, we were struggling to finish it. Quality of food was very good and cooked well. We also had apple juice and Flat white which was also good 👍. Overall we spent around 15 pounds per person. It's good restaurant to go to for a meal with friends and family, we had pre booked in advance, they have good seating areas as well , but I guess it gets busy later in day and have quite spacious parking as well. Addendum 2024 ☺️ I came here again for lunch and again' food top notch. We had fish and chips- which was massive and good quantity. Loved ambience.

Went for a Sunday Roast in the restaurant after Toby's were fully booked, the food was delicious and a decent sized portion Had the brownie for pudding and it was really tasty too

What a lovely afternoon, big thanks to jeorge who looked after us, he’s a credit to the Ugly duckling, you are a superstar!! Will be back again.!!!

We've only just checked in and I'm already thrilled. Even from the outside, the building looks well-maintained and attractive. Everything inside is very pretty and tastefully decorated. People like to stay here. The atmosphere is friendly and relaxed, everything is very pleasant. The room is nicely decorated and everything is super clean. Also the bathroom, with shower-bathtub, opening window. Everything is just great!

Had a brilliant brunch here. Our bartender/server (I think he was European but didn't catch his name) was brilliant throughout and really made our brunch. The drinks were made to a fantastic standard and the service was quick and friendly. The food was delicious, as well as the decor and location of the pub. Will definitely be returning for another brunch.

We came here for a family meal. The location is amazing but that’s where it ends with the positives unfortunately. Sadly after eating here I have been very ill and frustratingly I noticed the pink chicken too late. Besides the food poising, the actual food was… dear I say… bland but salty. Bar service was good but table service lacked knowledge and professionalism. We weren’t asked about allergies (partner cannot eat fish or shellfish) so it was a roulette whether he would be ok. If the front of staff worked better with the kitchen staff it would have been seamless. Great style but totally lacks substance.

Food was very very good, staff were great. Would visit again in a heartbeat when we are next down there.

I find this a real shame to have to do as i love the food here, we go regularly, however for the last 2 months i have been trying to hire the place for my daughters 18th birthday party as its so pretty. Unfortunately its like getting blood from a stone, called numerous times and told its all ok but to confirm via email and Julie would get back to me, no response, sent another and again no response, my eldest daughter tried to be told she would get a call back and yet again no response. Such a shame but clearly dont need the business so we will take it elsewhere from now on. I will add that the young girls and lads are always very helpful, just seems the management arent as good UPDATE_ In response to your reply, I called after your last email, and you confirmed that i could book without food aslong as it was a minimum of £800 bar spend, which i said was fine, i was then told to send over by email to get confirmation with this so i could book, I did this and didn't get a response, I then called another time but you were at a wedding and I was told you would respond when you are back, still nothing, my daughter then called and asked to speak to you but she was told you were busy and would call her back, again no response

Food here is amazing, not a bad price either, friendly and polite staff.

Really nice relaxing pub with a nice beer garden would highly recommend it

Great place, amazing food, good service and overall just fab.

Had a lovely lunch here yesterday for my daughter's birthday celebrations. The food was really good, staff went out of their way to help and nothing was too much trouble for them.

4 of us stayed in Telford and the venue recommended the ugly duckling. The drinks were great but unfortunately this is as good as it got. Padron peppers - awful just normal peppers grilled , no flavour. Bread selection - a loaf of bread would have been better. Just oil no balsamic and some packets of butter, menu describes it so much better. 6 tapas starters between us - just the pate that was edible. Duck, beef tacos, squid, sticky pork all terrible. Some cold and all just lacking in any flavour. Mains- 2 fillet steaks, worst fillets ever, like pulled beef from the taco. Chips meh, peppercorn sauce lumpy. Steak pie - again just very similar to the pulled beef tacos just with gravy, the best of a bad bunch. Pork chop - like it was deep fried , couldn’t even cut it properly, dreadful. Would have loved desserts but after spending nearly £250 on this extremely dissatisfying dinner we left without dessert. We would have complained but one member of the group wasn’t feeling well and I couldn’t be bothered with the argument over the bill & definitely didn’t want anymore food to be offered in return. I would avoid this place and have let our venue know not to recommend anymore.

Love going here. Good food, nice surroundings and the staff are great.

Not one to review usually, but chose the ugly duckling for a special occasion. Chose the rack of lamb, but essentially it was 3 lamb cutlets... absolutely beautiful meat, but certainly not a rack of lamb....shame! My wife chose oyster mushrooms to start, these were over salted or too heavy on the soy! Otherwise, the fish and chips were spot on 👍, gratin was banging and the staff were even better. Thank you for a lovely night ❤️

Great. Simply great, and even the music was good in the bar

What a little treasure this place is.. beautiful well kept outdoor seating area with huge fire pit & lovely lights & a few egg chairs just to add... the pub/restaurant area is very warm & welcoming with lovely staff who aim to please, nothing is to much trouble. We stayed here overnight, the room was adequately sized & aesthetically pleasing with kettle & Tea/coffee/milk & a range of different teas & coffee choices, fan in the room was much needed as it did get very warm in there even though it wasn't a particularly hot day, bathroom with shower cubicle, hand & bath towels also provided again adequately sized. Food for our evening meal was beautiful, huge portions & reasonably priced as was the breakfast in the morning, all in all we thoroughly enjoyed our stay & would definitely recommend, I'm sure we will return ♡

This is a tough one to review because the venue is lovely and my meal was nice, but my meal was the ONLY option for a vegan. But at least it was mushroom tagliatelle and not 5 bean chilli! There was no dessert option - although they rolled out some vicious lemon sorbet. I say vicious because it was so sharp my mouth was sore, and overall it wasn’t good. My son who is a meat eater found a tiny fly in his gravy, which they swapped out with no questions asked. If you’re able to eat whatever you like from the menu then this place is pretty good, but if you’re a vegan there’s really no point making a second visit.

Great food and service was excellent, Very friendly and chilled out attmosphere

Lovely food, wonderful breakfast. Clean room and bathroom

Food was amazing!! Great hospitality shout out to Becky and Ellie for their great customer service would highly recommend!!

Back to one of our favourite local places for a Friday evening dinner lately with our daughters. After a couple of hiccups of late - they are back on track with good food, presentation & better service. There is always a good selection of drinks & the place is popular whenever we visit. Food choices were good & tasty. We like the idea of sharing small plates as starters & followed by mains. Another recent visit & a nice change of menu with some excellent choices such as pimientos padron

My wife and I called in for tea, the food went hand in hand with the whole venue as both were stunning, lovely atmosphere and excellent quality food. We will be returning.

Beautiful inside and out food lovely and service very nice indeed try it:)

Lovely venue. The pie was beyond excellent 👌

We went for Sunday dinner. The veggies were cold , greasy and limp. The money we paid for our food was expensive and not nearly as nice as the past few times we have been, will not be going again

Lovely meal tonight - I had Wagyu Beef and ale pie and it was one of the best pies I’ve ever had ! My 2 daughters had the small plates - good variety and generous portions and cocktails were great. Will definitely be back - only awarded 4 stars as could have done with more staff , waitress was really lovely but looked like she was on her own

A group of us came here for my friends birthday in April. Overall, the food and cocktails were lovely. I ordered a chicken and blue cheese salad for my main. For my dessert, I had the chocolate mousse. The food was very tasty. The only thing that let it down slightly was that we had to ask numerous times for the bill to pay.

Lovely atmosphere Fantastic service 👏 the waitresses were very attentive Very yummy 😋 food Could have done with a better choice of non-alcoholic drinks. Nice weather when we went which had a pleasant atmosphere 😀

Lovely meal with great service.

Went for Sunday lunch, the food was delicious with great service, will be returning to sample the fish and chips!

Very nicely refurbished but over priced .

Great welcome from friendly staff. Lovely modern room and great shower. The room was a bit warm at night even with the windows open. Otherwise, it would have been 5 stars for the room. Breakfasts were excellent, and evening meal was superb. Bar and restaurant staff were very efficient. The outdoor area is tastfuly done. We will definitely be back.

Fantastic breakfast with quality ingredients. We have been numerous times and It never disappoints. We have also been for Sunday lunch a few times now, again, we have never been let down. Cosy and comfortable pub with friendly and helpful staff.

What a fabulous place the atmosphere was lovely and the food served at evening meals and breakfast were delicious great value for money and the room and facilities fabulous

Two ladies with disabilities,at the bar we ordered 2 coffees,the girl behind the bar was trying to show a young man how to make it,the pub was nearly empty,about 11.30,I asked could we sit at one of tables where the chairs were hirer,no you can't she said,they all reserved for lunch,there are chairs by the fire,they very low once in I had a job to get off it,she had no manners,£4 each for a cup of watery coffee,she could have least given us 2 better chairs,I totally understand that she did not want the tables messed up,it certainly was not disability friendly,she had the manners of a gutter rat,we had travelled a long way,we were beyond disgusted and disappointed

As a young couple, don’t often go out for food so this was a special occasion. I have worked in hospitality for many years when younger so was trying to be understanding, however, in this instance I just couldn’t. It took 45 minutes to even get a drinks order. I asked if we could get our food taken as we had been waiting so long and worried it would take even longer than waiting for drinks. Our food came before our drinks. When I mentioned we were still waiting on drinks, there was no apology and was blunt saying they would get them now. They forgot to bring one of our sides and when asking for sauces and some water (was so thirsty). They did not return with any sauces, sides or water. The fish and chips was watery and no flavour and our burger was very basic. Was not checked mid meal so could not inform them and was so hungry at this point and working all day between us, we just ate it. Took awhile to get cleared and even longer to get bill. Don’t think I’ll be returning!

Absolutely fab brunch midweek birthday treat.....2 American breakfasts.. 1 pancakes and bacon (needed more bacon but thats personal taste) and one eggs benedict (my brunch really lovely however could have done with a touch more hollandaise again personal preference) Service was quick and the young lady who served us was lovely ...definitely would recommend but make sure you book...they fill those tables fast...xx

The most hideous loud gangsta rap music overpowering any attempt at conversation Couldn’t get out quick enough Never to return

What a lovely Sunday lunch we had here! The place is beautiful, and the staff are lovely. Maddie was our waitress and she was really helpful and let me add extras to my dinner, and swap some things on our little girls meal… the food - simply amazing! The veg and side dishes for the roast were incredible, and the Yorkshire puddings were very impressive! There was lots of gravy, giving you an extra jug without needing to ask. Cannot recommend enough for a lovey Sunday lunch! Thank you!

We went to The Ugly Duckling for our Golden wedding anniversary as we stayed there on our wedding night 50 years previous. The service we got was absolutely brilliant and the food was top notch, cooked exactly as requested. The staff were lovely people and would highly recommend this place.

Very disappointed on Mother’s Day. Eaten here before and been lovely. The meal we had this time was poor. Scallops rubbery, beef very chewy and fatty, roast potatoes undercooked. One of the children had a burger which was not tasty at all. Had one glass of one at one price, upon querying £24 for 2 further wines of which should have been the same but wasn’t, it appears we had those expensive wines chosen for us without asking first and horrified at the price. Will not be eating here again

Absolutely loved our stay at the Ugly Duckling!!! Sunday lunch was spot on with lots of good veg and plenty of gravy. Our room (Obvertly Olive) was really comfortable and clean. There was everything you needed and the bonus of a jacuzzi bath which I took full advantage off whilst my husband slept. Breakfast was 10 out 10 with lots of delicious cooked breakfast options to choose from. My hubby had the full English whilst I had the smashed avocado, feta and poached eggs on sour dough! Every element of both our breakfasts was cooked perfectly. We’ll definitely return!

This was our second visit to the Ugly Duckling. Absolutely brilliant in every aspect. Rooms are very comfortable & clean. Brilliant staff, well trained & super friendly led by an excellent Manager (Julie) Superb food & a great bar. A fantastic experience- thank you Duckling

4 adults and a 3 year old went for a late lunch. Only one other diners there, so very quiet. Escorted to table, given menus, drinks orders taken and arrived promptly. Menu is not large but it is comprehensive and has some interesting small plates. All our dishes were very good, i had the beefburger which wqs enormous, beautifully cooked and presented=delicious. Service was good and professional. All our food was enjoyed.

Came here for brunch and brody did an amazing job on f making sure everyone was looked after. His charm and personality was on the money and he couldn’t have been more attentive and professional if he tried. Will be back for you brody lad!!!!

Food was amazing, however service was slow and no one checked in whilst we were eating.

The service was good, and food tasty. Really interesting Small Plate Menu. Would return. Recommended!!

Always amazing food. Quite expensive but worth it as the meals are always very tastey!

The venue was nice with a relaxed atmosphere. The staff were pleasant but needed reminding a few times to bring the the sauces for our meals. We were a party of 6, 3 of us had sirloin steaks which were delicious but the lamb rack was very disappointing with the lamb being tasteless but the confit potatoes so garlicky and overpowering. The burger was over salted and unpleasant to eat. I would not recommend either of those dishes. Overall we have decided that this is a restaurant we will not visit again.

Great country pub. Food was excellent, the facilities, bar and restaurant immaculately clean. Little pricy but it's worth it

Only there for an early evening meal. The food was excellent. The portions were generous and the cost was reasonable. Food is served in the bar and/or in the restaurant.

We visited as a family to celebrate a birthday. The food was lovely, really well cooked and we all enjoyed our meals. The venue itself is really tidy, well looked after and was comfortable. Our only issue was the attention of the waiting staff. They seemed to be distracted by chatting with each other at times and when we asked for a jug of water for the table, they brough that through but no-one brought us any glasses, and we had to ask for glasses; one of our party had a steak and we were not provided with a steak knife so we had to request one; once the bill was provided we sat for at least 10 mins before having to ask someone if we could actually pay the bill and even then they seemed to be unaware that we had already been given the bill so brought over a fresh copy. Perhaps an issue about staff training as otherwise it was a positive visit and we would probably go back again.

Lovely Sunday lunch in a cosy setting. Lovely pleasant young staff - very polite and professional. Very good value. Will be returning.

We hadn't been here since they brought in a no dog policy. We decided to leave the dogs at home but wish we hadn't bothered. Exceedingly chewy calamari, average roast and was then served a below par brownie when we asked for the Trillionaire Tart. We politely asked if we had been given the wrong dessert to be told the The Trillionaire Tart is now a brownie. Go figure! Dog friendly pubs for us only going forward.

Another fabulous Bottomless Brunch here yesterday for a party of 7 celebrating a birthday. Food as always is lovely and the cocktails are amazing would definitely recommend. Great service too and friendly staff.

Had a really good meal here, most enjoyable.

Really good service, food and drink

Aid and was phenomenal.... made our day. Thank you so much for a great day you made my mother's birthday

Brilliant dinner this evening and the service was superb. Too often either one or the other is off at a restaurant but not at The Ugly Duckling. Ellie made the whole experience totally enjoyable and nothing was too much trouble. Such a friendly and helpful...

Service very slow even though staff congregating together. Not once was we asked how was the food ,we tried to complain as a hair was found in the mush which was called a risotto. definitely won't be calling back or recommending this place to anyone. Needs a good Manager who should train and guide the staff.

Staff were lovely food was okay

Can’t fault it at all. I had the turkey with all the trimmings and it was delicious. Couldn’t manage and dessert as I was far too full, but I did enjoy a couple of cocktails and they were beautiful. Our waitress Ellie was so lovely,...

Went for a works Christmas meal. Service from staff was exceptional

Awful! From start to finish. Starting with lipstick marks on my goblet of gin, that’s right, they serve everything in large goblets which really are not pleasant to drink from. Especially wine. The whisky cocktail was undrinkable due to its sweetness . The restaurant was...

Food was delicious, service a tiny bit slow.

Busy friday!! Pre booked for a table of 24 for our christmas meal. Could not fault the evening at all. The tables were ready in advance. The food we pre ordered was hot, tasty & exactly what everyone ordered. Continuous service asking if we wanted...

Range of food options was disappointing. There was only 3 of us, but we couldn't have the festive menu as its pre-book only, despite being able to order most of the items off the main menu. And there was no custard, which would have gone better with the crumble than ice cream. However, the eggs Royale was scrumptious

Really disappointed, booked a table for dinner at 7pm when we arrived we were told we needed to order as soon as because the kitchen closes at 7, we were not told this upon booking a table. We were told they had ran out of...

Christmas is a time for celebrating and having a laugh with good friends But unfortunately not at the ugly duckling. The glasses were dirty with lipstick stains and food was cold. The staff are young and managed by an unprofessional manager who would be better...

Where to start… I ordered a bottle of white wine, it came with two glasses, two hot glasses, one of which still had the previous drinkers lip stick on it. I ordered the Belly Pork, after in my opinion an unacceptable amount of time the...

Bar was full of empty glasses and took while for staff to acknowledge us, food was nice but the service was very slow. Also website advertising one price but different price when got there it wasn't much.

Reasonable food marred by shocking service. Freezing cold! Would we go back again.... Absolutely not!

We were a party of 5 including a 7 month old baby. It was - 2.5°c outside and the first thing we noticed upon entering was how cold it was. They appeared to have log burners installed which weren't lit and none of the radiators...

My family and I visited last Saturday 25th Nov and we were pleasantly greeted as soon as you walk in and seated to our table. Food was outstanding and our waitress I think was called Lucy was amazing. She spoke to my grandfather with such...

Came in for a beer with my father in law. Noticed that the staff members were all looking miserable and very overwhelmed. Then when visiting the toilets my father in law had noticed a rather suspicious white powder all over the toilet seat. As well...

Tried this place for the first time on a Sunday. It's in a handy location and the place itself is beautifully appointed.

Having heard no reviews from friends, we did not know what to expect, though we had been planning to go there some time. After a bout of shopping in Telford we needed somewhere comfortable offering good food; fortunately we were in luck. I ordered the...

Food was excellent, service 💯. We had a wonderful evening at The Ugly Duckling.. we couldn't find a fault. We will definitely go back. Thank you all staff.

To say how quiet it was food was very slow and poor quality. Mushroom stroganoff was luke warm and the “freshly rolled garlic bread” was just half a bread bun with some garlic butter. Had to send one meal back due to the gammon being undercooked and inedible.

Amazing Sunday lunch. Took dad, and he cleared his plate, which was lovely to see as he is nearly 90 years old and not a good eater. Perfect.

Went to the Ugly Duckling yesterday for Bottomless Brunch and it was amazing, the brunch was really nice and the cocktails were outstanding. A lovely place and would highly recommend. The staff were very friendly and the service was excellent. Looking forward to coming again...

Great Sunday roast and desserts in a relaxed atmosphere with nice decor and plenty of room

Had the best fish and chips I've ever had today! Came with homemade curry sauce, tartare sauce and mushy peas and just enough chips - not a huge mountain! Our waitress, Chelsea, was absolutely delightful! Best service I've received in a long time. Will definitely...

My favourite place to eat. The best quality at a fair price. Dinner and brunch are equally fantastic. I highly recommend the chicken and waffles.

Having had really good food and service in the past (about a year ago) we booked in for a special birthday. A much less enjoyable experience tonight (service and food), and left earlier than we might have done - its unlikely that we will be...

The best brunch we have ate in the area. Great quality produce, generous portions and to top it all we had the fabulous Ellie as our waitress. Ellie made the occasion special, she is a genuine warm friendly lady. They say people buy people first...

My food was shockingly bad today, raw duck, I love duck and know the difference between cooked pink and raw, and It was very undercooked in fact hardly cooked at all. When I tried to tell the waitress she refused to listen and didn’t offer an apology or even acknowledge that I didn’t enjoy my meal, she just cleared the plates away then slammed down the cutlery to our next course letting us know that she was cross about me complaining. I’m not usually one for complaining and had to pluck up a lot of courage to say something as usually I wouldn’t bother but it was so undercooked that I left most of my meal. My starter was also pretty bad, really dried out cold tasteless halloumi, but I didn’t even mention that. It’s such a shame as on previous visits food has been good.

Service hit and miss, food great

Back again for another lovely meal. Great food, great selection of gin and lovely ambience. Highly recommended

Had a lovely evening with my sisters for dinner. Shown to our table promptly and drink order taken. Very friendly and attentive waitress. We questioned several items on the menu and wanted some adjustments to choice and she had to speak to kitchen several times...

Unfortunately not a good experience. Dirty glasses, No wine glasses! Kept saying sorry we have a big party in even though the place wasn't full! Its out in the sticks and has a bouncer on the door?!?! Long wait for food (over half an hour)...