The Ugly Duckling in Telford and Wrekin

Beer and bile racing, excellent

Great location, staff attentive, service was quick and food was spot on, room a bit on the small side plus very warm no a/c it's an old building though , but overall very good would recommend 👍

We have dined at this pub several times and from the day it opened and never have we ever been treated the way were today. When asking about our food after several people who had ordered after ourselves had received there’s we would be told it would be ready in 5 minutes (we ordered our food 30 mins before). Another 15 mins later we asked again to then be rudely spoken to by a member of staff. At this point we spoke to management as we weren’t prepared to wait any longer (we can assume it’s management) to be told its takes 30 minute to cook one of our dishes (didn’t explain why we had been waiting 45 mins). They were all very rude with no word of an apology and very sarcastic have a nice day as well left!

This is a clean, well presented, casual & inviting venue. It's not too expensive & there was an extensive menu choice for all tastes and dietary requirements. Some portions seemed much larger than others, the chickpea curry was quite small for instance. We went for a midweek meal with friends and it was lovely. Our server was a teenage girl, as they all seemed to be, she was polite, she did forget one of the menu items & we had to request it again. She does need to work on her diction, customers don't want to hear "butter" referred to as 'budda' ! Overall I would recommend this venue for a tasty, average priced, casual meal .

Bottomless brunch was lovely! Good food options and the cocktails were delicious. I would visit again :)

This is a really nice, not too expensive, well presented restaurant. The menu is fine, we had no complaints. We went for a midweek meal and it was good. We both had the burger with Parmesan fries and it was very nicely cooked. Not over done and it remained succulent and juicy. The fries are to die for! Our waitress Katie was a real sweetie, in fact she made our evening!

Lovely meal very good service definitely will come again

We visited for Bottomless Brunch and it was my 3rd time doing the brunch here. Each time has been fabulous! The choice of drinks is fantastic and the food was delicious. Lacey was looking after us and she was brilliant- there were lots of brunch tables and she still ensured we constantly had a drink and that everything was ok with our meal. She really made our brunch experience! Thank you so much Lacey!

We visited today for a Mother’s Day Lunch as a table of 16, and had a great visit - the food and the service was excellent, despite it clearly being a very busy day, as you would expect. We were served by Julie, who looked after us phenomenally well, and despite us being a large table with a couple of special requests, the meal was excellent. Having, until recently, spent my entire career in the pub trade, I’ve experienced the good, the bad, and the ugly over the last 25 years - The Ugly Duckling is firmly in the first category. Service was friendly and efficient, and the food was hot, tasty, and delivered quickly. Pricing is also pretty reasonable, considering it’s Mother’s Day. We will be back!

Been in this evening for a Mother's Day meal the team were brilliant given it had obviously been a long busy day, Julie came and spoke with us and shared some stories about our up coming trip to Las Vegas, staff were lovely food was wonderful ! The fish and chips are just incredible and a must try ! Julie and the team were incredible and as regulars for food today was great !

The dinner was served very salty ate part ( veg and pastry) but rest was awful 😖, complained to waiter's nothing offered by way of recompense.

Nice food millionaire prices not value for money prices , we will visit again drinks only

70th birthday celebrations.. drinks took a long time... rushed to table... pre ordered food for 11 of us and it came out wrong and not all at the same time.. the bill was wrong, we got charged for the wrong meals that came out... then was asked to leave the table because another group was booked in after us. Small portions of food for the maximum they can charge.. I am sorry but food pubs are everywhere and you will only stay in business if you are good at it..

Excellent food served to us by lacey who could not have done anything better. Great place for dinner with excellent food and lovely staff

Very disappointing, this used to be my go to place for a nice, but not too expensive, meal, but not tonight, the pork belly was dry, hard and frankly on the turn, I was surprised the chef served it, to the point I even enquired if the head chef was in, as clearly it hadn’t been checked before it went out, the sauce had no depth or flavour at all, it used to be deep and rich and sticky and divine, genuinely gutted, I miss this place, they used to care about what they served and go above and beyond, this looked fancy, had all the promise, but had not been cooked with love at all, it had no flavour except for the chilli jam, which was lovely, but not what I paid thirty quid for. The restaurant was empty, I was literally the only one there, now I know why.

The Ugly Duckling is a fantastic place to eat and drink, offering a top-tier experience from start to finish. From the moment you arrive, you'll find plenty of parking, making the visit stress-free. Inside, the pub is beautifully laid out with stylish yet cozy décor, creating a warm and welcoming atmosphere. The attention to detail in both the design and ambiance makes it a perfect spot for any occasion, whether you're after a casual meal or a special night out. Service here is exceptional, friendly, attentive, and efficient without being overbearing. The staff go out of their way to ensure you have a great experience. As for the food, it’s simply outstanding. Every dish is well-prepared, full of flavor, and generously portioned. Whether you're there for a hearty pub classic or something a bit more refined, you won’t be disappointed. The drinks menu is also impressive, with a great selection of beers, wines, and spirits to suit all tastes. Overall, The Ugly Duckling is a must-visit. With excellent food, superb service, a fantastic drink selection, and a welcoming atmosphere, it’s a place you’ll want to return to time and time again.

A fantastic visit to this lovely stylish pub / restaurant with rooms. Close to Telford hospital. I booked a room very last minute, arrived to a welcome reception. The team were brilliant they couldn’t do enough for me to make my visit go well. I had an evening meal and breakfast both were generous portions and delicious. The room was clean and comfortable with everything I needed. I would happily return to stay again and wouldn’t hesitate to recommend.

A rare Friday night out for us. The food was excellent and Charlotte who served us all night was an absolute gem. She is so polite, attentive and wonderfully charming. It’s a shame her colleagues on the bar chose to use such vulgar language when we arrived and sat at the bar having a drink, but we’ll let it slide as we had a great time apart from that. 👌

The Ugly Duckling is such a great place to eat, the food is amazing and all of the staff are so lovely. Katie served us and was excellent.

Delicious small plates, belly bites were lush. Three plates are plenty couldn't finish. Katie our server was brilliant

I came here with my friend then I enjoyed a meal.

Lovely evening tonight, great food, Great service from Katie our little boy made a new friend 🧡 thank you 😊

Stopped here for breakfast, a quick google for places to go and thought why not. Great food, great decor, great staff.

Excellent bottomless brunch and amazing value for money. The breakfast was delicious and cocktails were flowing for the two hours. Highly recommended and would book again

A great little find. Good selection of food. It is busy so make sure you book. Food was generous and tasty.

Had the best Sunday lunch here. So nice!

Fantastic food and drinks. Friendly attentive staff.

Went for bottomless brunch ( daughter getting married ), lovely food and cocktails. Staff very friendly, highly recommended. Will definitely go again.

Visited my local for birthday drinks. Very busy night but staff are very hard working and no unacceptable delays

Had the best 3 course roast here I’ve ever had, it wasn’t just about the food, all of the staff were superb, relaxed, no pressure, Ellie and Jai were so welcoming, definitely returned in January. This place will take some beating from any competition!! Carl and Jo x

Top notch service from start to finish. Served by the very lovely Lacey, who gave excellent customer service. Food was top quality, tasty and plentiful. Highly recommend this place! Thank you all for a pleasant experience x

Friendly staff, good service by Chelsie. Had Sunday lunch with family, lovely food which was piping hot, good helpings.

We came for my mum's birthday meal, there was a big table of us, we had 3 course meals and the food came quickly and was absolutely delicious, the apple and cherry crumble is a must! Our server was Katie and she was absolutely brilliant, so polite and efficient, she always made sure we had what we needed, will definitely all be visiting again soon. Thank you Katie you were amazing❤️🙏🏼

Went today for my sisters birthday meal was very disappointed fish was burnt half the stuff has been taking of the menu staff behind the poor was on tik tok wen I was stood at the bar waiting to be served.When I went in august was lovely not sure what’s changed very disappointed

This was an amazing meal, beautiful setting and we left extremely full. A sensational garlic chicken roast finished with sticky toffee pudding and amazing chocolate brownie. Our server Lacey was amazing and offered suggestions when one of the puddings we wanted was not available. This made the whole night special.

Very nice restaurants and staff very helpful.

We came here for christmas celebrations as our middle ground reunion and it didn't disappoint! Lacey served us and was just a delighted *even managed to get my friends Yorkshire pudding to land on my plate as she is GF.* We all had full roast dinners and the Beef was perfect. Also recommend the cookie dough for pudding!

Nice place. The rooms are cosy. Staff very helpful

First time here, lovely tasty food. Will visit again

The staff were busy but not very welcoming, the bar didn't have any brandy at all, ( my usual drink) the parfait was like moose and watery and the main course was too dry -had to ask for more gravy. The crumble was lovely but waited too long for it. All round, it was expensive and not very impressive. Will not be recommending the place

Sunday Roast and service was fantastic 👍

Beautiful breakfast menu, the food was delicious. Looking forward to coming back for bottomless brunch!

Amazing food, will definitely be returning

We can always trust that The Ugly Duckling will provide a lovely visit, we adore the Sunday roast but also love the main menu. Katie our waitress this evening was really helpful and welcoming. Will absolutely return and recommend to others! 😌

We had a starter and roast .. two courses for £24.. absolutely delicious and big portions. Our server Lacey was fab. No long waits and the order was spot on. Belly pork bites were amazing.

An excellent evening in wonderful company complimented by a warm and pleasant greeting and outstanding service by the extremely diligent Harmony. The Manager Julie followed Harmony’s lead and visited us to also attend to our needs which made a pleasant change to other dinner experiences. The food was delicious, very well portioned and well presented. The atmosphere lively and enjoyable and the restaurant and facilities immaculate. Will definitely arrange to return very soon.

Had a really enjoyable evening here last night and our waitress, Harmony, looked after us very well. I would definitely recommend the Pork Belly which had been cooked to perfection and will be going back soon for more!!

Second time to this pub and travelled an hour to meet friends and yet again fantastic evening, great food matched by great service. Really nice experience from the moment we arrived. Big shout out to Harmony and Julie for really good service and always happy to chat and ensuring we were enjoying our meal. Thankyou will see you again.

Julie was so lovely & helpful for making our Anniversary meal so special ,you made us feel so happy & content ,we had wonderful time, enjoyed our meal .Thank you so much for the best service x

Second time to this pub and travelled an hour to meet friends and yet again fantastic evening, great food matched by great service. Really nice experience from the moment we arrived. Big shout out to Harmony and Julie for really good service and always happy to chat and ensuring we were enjoying our meal. Thankyou will see you again.

We went for our 40th wedding anniversary meal yesterday juile the manager was so lovely she went, above and beyond in looking after us makeing our anniversary meal so special.julie gave us that wow factor on our anniversary meal .we left very happy 😊 Thank you so much Julie xx

Such a lovely place, came for dinner and a catch up with the girls. We all commented on how it was beautifully put together, nice atmosphere, friendly welcoming and attentive staff, Delicious food and fairly priced for the portion and quality. Will 100% be back again with girls, and the parter, and the parents and any one else I can drag along for more excuses to go back more often! Highly recommend!

Very smart & well presented, excellent food with great service. Not the cheapest, but worth it.

Fantastic!!!! Lovely Meal ...excellent service. Lovely location. We will definitely go again. Well done to you all. 👏

We used to be regular customers here and after my last experience I will never be going back. We ordered starters and then waited for our main order to be taken. We tried flagging the waitress down numerous times, but she kept looking away as soon as I made eye contact. We gave up for a while as she was in and out of the kitchen with food. When we finally did get her attention ten minutes later we were told the kitchen was closed, which I wasn’t really fussed about because I was rather full from the starter anyway, however my other half was not. I asked what time the kitchen had closed as we were trying to get her attention for a while. And the attitude that I got back was disgusting. She snapped at me and told me that I ‘could have gotten her attention at any time’. Clearly I couldn’t have. And ‘oh is that all you did, just wave your arm’. I told her that there was ‘no need to be rude to me’. To which she scoffed at me and walked off. Like I said we’ve been regulars here for years and the staff have always been so pleasant and helpful. But this new person is a disgrace! She knows who she is and should be ashamed of her attitude towards customers. I have spoken to friends who have had similar experiences with this person so I’m not alone. Such a shame they hire people like this now.

We went today for a Sunday dinner without a booking and they were super accommodating and were quick to find us a table. Lacey our waitress was absolutely fantastic and went above and beyond to help keep our three year old entertained. The food was absolutely delicious and was quick to come out! Well one hundred percent be coming back! Thank you for a fantastic meal!

Fantastic service, excellent food... Big thanks to Julie and her team

I went for the food not to stay and I was quite happy.

We went on a Saturday night after several enjoyable visits in the past. What had gone wrong at this place? Soulless atmosphere, place almost empty, lazy service and very poor food. We asked for a bottle of water for the table which was brought without glasses, asked for some and the waitress got 4 dirty glasses off the next tables and said that’s all they had! My friend went to the bar himself to get 6 fresh glasses with ice, wasn’t that difficult! Food generally poor all round, seems very pretentious now and either tasteless or overcooked. Very expensive for food that is lower standard than hungry horse.

Not sure what has happened with the UG, has it had new owners? We booked a table last night and when we arrived it was empty, soulless and no atmosphere whatsoever. Not the usual buzzy vibe as we expected on aa Saturday. The service was not great from to finish and probably the worst food we've ever had here. Don't think we'll be back here. Not worth the money in a taxi. What a shame.

Was considering booking our anniversary meal here, so decided to pop in for a look. A fairly large car park, and as a blue badge holder discovered that the one blue badge space they have obviously begrudgingly allocated is probably just about large enough for a disability scooter. Quite ironic as only accessible via a car. Won’t bother again!

Wonderful for a meal out. The food and atmosphere were great.

We had gone for brunch few days back. It's lovely restaurant and has been decorated well for Christmas. The staff was very friendly and warm. We ordered Full English breakfast and Chicken and Waffle with Maple syrup. Quantity is pretty big, we were struggling to finish it. Quality of food was very good and cooked well. We also had apple juice and Flat white which was also good 👍. Overall we spent around 15 pounds per person. It's good restaurant to go to for a meal with friends and family, we had pre booked in advance, they have good seating areas as well , but I guess it gets busy later in day and have quite spacious parking as well. Addendum 2024 ☺️ I came here again for lunch and again' food top notch. We had fish and chips- which was massive and good quantity. Loved ambience.

Meal out with friends. Nice place food good, although my steak was cooked correctly but was very tough

Went for a Sunday Roast in the restaurant after Toby's were fully booked, the food was delicious and a decent sized portion Had the brownie for pudding and it was really tasty too

What a lovely afternoon, big thanks to jeorge who looked after us, he’s a credit to the Ugly duckling, you are a superstar!! Will be back again.!!!

We've only just checked in and I'm already thrilled. Even from the outside, the building looks well-maintained and attractive. Everything inside is very pretty and tastefully decorated. People like to stay here. The atmosphere is friendly and relaxed, everything is very pleasant. The room is nicely decorated and everything is super clean. Also the bathroom, with shower-bathtub, opening window. Everything is just great!

Had a brilliant brunch here. Our bartender/server (I think he was European but didn't catch his name) was brilliant throughout and really made our brunch. The drinks were made to a fantastic standard and the service was quick and friendly. The food was delicious, as well as the decor and location of the pub. Will definitely be returning for another brunch.

We came here for a family meal. The location is amazing but that’s where it ends with the positives unfortunately. Sadly after eating here I have been very ill and frustratingly I noticed the pink chicken too late. Besides the food poising, the actual food was… dear I say… bland but salty. Bar service was good but table service lacked knowledge and professionalism. We weren’t asked about allergies (partner cannot eat fish or shellfish) so it was a roulette whether he would be ok. If the front of staff worked better with the kitchen staff it would have been seamless. Great style but totally lacks substance.

Food was very very good, staff were great. Would visit again in a heartbeat when we are next down there.

I find this a real shame to have to do as i love the food here, we go regularly, however for the last 2 months i have been trying to hire the place for my daughters 18th birthday party as its so pretty. Unfortunately its like getting blood from a stone, called numerous times and told its all ok but to confirm via email and Julie would get back to me, no response, sent another and again no response, my eldest daughter tried to be told she would get a call back and yet again no response. Such a shame but clearly dont need the business so we will take it elsewhere from now on. I will add that the young girls and lads are always very helpful, just seems the management arent as good UPDATE_ In response to your reply, I called after your last email, and you confirmed that i could book without food aslong as it was a minimum of £800 bar spend, which i said was fine, i was then told to send over by email to get confirmation with this so i could book, I did this and didn't get a response, I then called another time but you were at a wedding and I was told you would respond when you are back, still nothing, my daughter then called and asked to speak to you but she was told you were busy and would call her back, again no response

Food here is amazing, not a bad price either, friendly and polite staff.

Really nice relaxing pub with a nice beer garden would highly recommend it

Great place, amazing food, good service and overall just fab.

Had a lovely lunch here yesterday for my daughter's birthday celebrations. The food was really good, staff went out of their way to help and nothing was too much trouble for them.

4 of us stayed in Telford and the venue recommended the ugly duckling. The drinks were great but unfortunately this is as good as it got. Padron peppers - awful just normal peppers grilled , no flavour. Bread selection - a loaf of bread would have been better. Just oil no balsamic and some packets of butter, menu describes it so much better. 6 tapas starters between us - just the pate that was edible. Duck, beef tacos, squid, sticky pork all terrible. Some cold and all just lacking in any flavour. Mains- 2 fillet steaks, worst fillets ever, like pulled beef from the taco. Chips meh, peppercorn sauce lumpy. Steak pie - again just very similar to the pulled beef tacos just with gravy, the best of a bad bunch. Pork chop - like it was deep fried , couldn’t even cut it properly, dreadful. Would have loved desserts but after spending nearly £250 on this extremely dissatisfying dinner we left without dessert. We would have complained but one member of the group wasn’t feeling well and I couldn’t be bothered with the argument over the bill & definitely didn’t want anymore food to be offered in return. I would avoid this place and have let our venue know not to recommend anymore.

Love going here. Good food, nice surroundings and the staff are great.

Not one to review usually, but chose the ugly duckling for a special occasion. Chose the rack of lamb, but essentially it was 3 lamb cutlets... absolutely beautiful meat, but certainly not a rack of lamb....shame! My wife chose oyster mushrooms to start, these were over salted or too heavy on the soy! Otherwise, the fish and chips were spot on 👍, gratin was banging and the staff were even better. Thank you for a lovely night ❤️

Great. Simply great, and even the music was good in the bar

What a little treasure this place is.. beautiful well kept outdoor seating area with huge fire pit & lovely lights & a few egg chairs just to add... the pub/restaurant area is very warm & welcoming with lovely staff who aim to please, nothing is to much trouble. We stayed here overnight, the room was adequately sized & aesthetically pleasing with kettle & Tea/coffee/milk & a range of different teas & coffee choices, fan in the room was much needed as it did get very warm in there even though it wasn't a particularly hot day, bathroom with shower cubicle, hand & bath towels also provided again adequately sized. Food for our evening meal was beautiful, huge portions & reasonably priced as was the breakfast in the morning, all in all we thoroughly enjoyed our stay & would definitely recommend, I'm sure we will return ♡

This is a tough one to review because the venue is lovely and my meal was nice, but my meal was the ONLY option for a vegan. But at least it was mushroom tagliatelle and not 5 bean chilli! There was no dessert option - although they rolled out some vicious lemon sorbet. I say vicious because it was so sharp my mouth was sore, and overall it wasn’t good. My son who is a meat eater found a tiny fly in his gravy, which they swapped out with no questions asked. If you’re able to eat whatever you like from the menu then this place is pretty good, but if you’re a vegan there’s really no point making a second visit.

Great food and service was excellent, Very friendly and chilled out attmosphere

Lovely food, wonderful breakfast. Clean room and bathroom

Food was amazing!! Great hospitality shout out to Becky and Ellie for their great customer service would highly recommend!!

Back to one of our favourite local places for a Friday evening dinner lately with our daughters. After a couple of hiccups of late - they are back on track with good food, presentation & better service. There is always a good selection of drinks & the place is popular whenever we visit. Food choices were good & tasty. We like the idea of sharing small plates as starters & followed by mains. Another recent visit & a nice change of menu with some excellent choices such as pimientos padron

My wife and I called in for tea, the food went hand in hand with the whole venue as both were stunning, lovely atmosphere and excellent quality food. We will be returning.

Beautiful inside and out food lovely and service very nice indeed try it:)

Lovely venue. The pie was beyond excellent 👌

We went for Sunday dinner. The veggies were cold , greasy and limp. The money we paid for our food was expensive and not nearly as nice as the past few times we have been, will not be going again

Lovely meal tonight - I had Wagyu Beef and ale pie and it was one of the best pies I’ve ever had ! My 2 daughters had the small plates - good variety and generous portions and cocktails were great. Will definitely be back - only awarded 4 stars as could have done with more staff , waitress was really lovely but looked like she was on her own

A group of us came here for my friends birthday in April. Overall, the food and cocktails were lovely. I ordered a chicken and blue cheese salad for my main. For my dessert, I had the chocolate mousse. The food was very tasty. The only thing that let it down slightly was that we had to ask numerous times for the bill to pay.

Lovely atmosphere Fantastic service 👏 the waitresses were very attentive Very yummy 😋 food Could have done with a better choice of non-alcoholic drinks. Nice weather when we went which had a pleasant atmosphere 😀

Lovely meal with great service.

Went for Sunday lunch, the food was delicious with great service, will be returning to sample the fish and chips!

Very nicely refurbished but over priced .

Fantastic breakfast with quality ingredients. We have been numerous times and It never disappoints. We have also been for Sunday lunch a few times now, again, we have never been let down. Cosy and comfortable pub with friendly and helpful staff.

Great welcome from friendly staff. Lovely modern room and great shower. The room was a bit warm at night even with the windows open. Otherwise, it would have been 5 stars for the room. Breakfasts were excellent, and evening meal was superb. Bar and restaurant staff were very efficient. The outdoor area is tastfuly done. We will definitely be back.

What a fabulous place the atmosphere was lovely and the food served at evening meals and breakfast were delicious great value for money and the room and facilities fabulous

Two ladies with disabilities,at the bar we ordered 2 coffees,the girl behind the bar was trying to show a young man how to make it,the pub was nearly empty,about 11.30,I asked could we sit at one of tables where the chairs were hirer,no you can't she said,they all reserved for lunch,there are chairs by the fire,they very low once in I had a job to get off it,she had no manners,£4 each for a cup of watery coffee,she could have least given us 2 better chairs,I totally understand that she did not want the tables messed up,it certainly was not disability friendly,she had the manners of a gutter rat,we had travelled a long way,we were beyond disgusted and disappointed

As a young couple, don’t often go out for food so this was a special occasion. I have worked in hospitality for many years when younger so was trying to be understanding, however, in this instance I just couldn’t. It took 45 minutes to even get a drinks order. I asked if we could get our food taken as we had been waiting so long and worried it would take even longer than waiting for drinks. Our food came before our drinks. When I mentioned we were still waiting on drinks, there was no apology and was blunt saying they would get them now. They forgot to bring one of our sides and when asking for sauces and some water (was so thirsty). They did not return with any sauces, sides or water. The fish and chips was watery and no flavour and our burger was very basic. Was not checked mid meal so could not inform them and was so hungry at this point and working all day between us, we just ate it. Took awhile to get cleared and even longer to get bill. Don’t think I’ll be returning!