Novello Lounge in Telford and Wrekin

Came in tonight for the start of a hen do. Fantastic service and amazing food! Thank you for everything tonight!

very speedy service. lovely drinks. Would definitely go again! :)

Popped in for coffee- fantastic service & very nice surroundings

Great service and delicious food in a relaxing environment.

Always great service and food range. Nice atmosphere and family friendly.

The new menu is fabulous highly recommend the Mediterranean Mezze Staff lovely just love this place

Great food, great service, as expected from a Lounge!

I went with a group of friends for Breakfast on a Sunday. I liked that you ordered your food on an app or up at the bar and paid for it at the same time really good if you're in a group as you're not having to figure out who owes what. The food is reasonably priced and there is plenty of choice, the meals we ordered were excellent. I will definitely be going back.

Comfortable but not overly impressed although the food and drink was reasonably good and value for money. All a bit too noisy.

Great place for a drink and food was good too

Honestly love this place, it's one of my favourites. You want breakfast, go here. You want a flexible menu for a group, tapas. I like that I can order without bothering the staff, the mobile ordering system is second to none. When the staff do interact they've always been outgoing and pleasant. It's a great midrange place that covers most options for food and drinks in a good quality way. The lights are dim and the seats are comfy, exactly how I like it. Recommended the sausage/ egg muffin it's lovely. Their coffee is good.

Recently visited a friend in Telford who suggested we go here for lunch. Was met promptly to be seated. Menu had a large variety and selection of food which I could have eaten most item. Staff were efficient and helpful with a smile, and it was fair value. We both had chicken bang bang, which was very nice. My only gripe is that the portion was rather small for a mains. However, my friend, who is a small eater mind, didn't finish hers. Overall, it was a very pleasant lunch and woukd certainly ha e no issues with visiting again.

Visited Saturday after 10am for brunch with two friends. I was able to use the QR code and order via my phone from our table, which was really quick and easy. The whole menu, including drinks, is laid out well, including calories and prices. The carer for food intolerances as well. Great food choices. The food was served quickly, along with our drinks. The poached eggs and salmon were delicious. The staff were helpful and friendly. Atmosphere a little noisy but a relaxed comfy vibe. Looking forward to going back as a family

Great service and food. Special mention to Mhairi who was brilliant!

The staff are so friendly and helpful and the breakfast muffin is to die for it's the best burger I've had in honesty. The lighting is nice not too harsh the paintings and decor make it feel homy it's a beautifully decorated place with good food!

My husband and I ( and dogs) regularly frequent the Novello Lounge at Southwater, what wonderful staff you have, always remember your favourite drinks, served with a smile and a chirpy ‘hello, you okay today’. I do love the food and atmosphere here too. Here’s a little story of how special they are… our beloved dog passed away recently, they noticed straight away he wasn’t with us, they gave us a knowing look and left us alone as they could see we were struggling without him. On our next visit, they gave us a card with beautiful kind words, treats for our other dog and some chocolates for us. We were blown away by their kindness, and sincerity, I’m hoping they (and their managers) will read this and know how special they are!

Unfortunately food was not to a good standard we had soup of the day and paninis, soup was tasteless and very watery, and the other dish was an anemic roll with thin slice of cheese with egg , not appetizing at all, we did tell the waiter but no feedback , not a good response from this establishment, has the chef changed as management needs to check up on these things. .

Relaxed place and good food (I had the tapas). Downside was that despite advertising they accept American Express on the door, the website you use to order your phone doesn’t accept it - frustrating.

I’ve always had a positive experience here. Food is tasty, vibe is nice and I think it’s a great asset to Telford. Staff are always pleasant too :)

our favourite eatery ,foods excellent and so are the staff 😀

Possibly the worst meal i ever had the toilets were horrible, sticky tables, dirty glasses dirty plates chefs coming and going from vaping and taking out bags of rubbish through the restaurant and dog's in restaurant surly can't be hygienic. awful food Tasteless cold under cooked overpriced

Amazing food as always, atmosphere is chilled and inviting. Staff are so friendly and very helpful. Totally recommend, 10 out of 10.

Food great, service great topped off with unexpected bonus of live music. Really bought the venue to life and gave a USP to this environment.

I should know better than to keep trying these kind of chains and thinking something new will occur, rather than receiving the same mediocre sticky-table and bored staff experience. Looks the same as every other Lounge; same pictures on walls, same mismatched furniture trying to be kitsch and edgy, godawful toilets, sticky tables, chefs coming and going from the smoking area and taking out bags of rubbish through the restaurant, overpriced and poorly prepared food….etc. With that being said, this isn’t the fault of this particular place, I’m just so bored of them and paying above average for a very average food and drink experience. Overall the food wasn’t terrible, nor were the drinks. The staff seemed fine aside from constantly dragging tables around to prepare what must have been a large party expected later on. Just overpriced and underwhelming.

Went for lunch, great atmosphere, pretty good food.

Lovely to see this place pop up in Telford. It has really elevated the brunch options in the area and is family and dog friendly. I regularly attend with my parents and am pleased to see increasing vegan options on the menu. So easy to order and pay either in person or via the QR code. Also - very nice decor, feels cosy like a living room.

Tapas was lovely but quite pricey for size or portions.

Went with friends for a friend’s birthday I had the Nasi goreng without the chilli sauce and omg it was amazing best food I’ve had in a long time would definitely recommend and all my friends loved their meals too

It was very good and the service was exceptional.

Once again, another positive experience visiting the Lounge brand. We had good food, mocktails and pleasant service. the staff are very welcoming to children with additional needs. definitely recommend!

Great place for tapas and more. Sit then order at the bar or the table via a QR code. Ive not had a bad visit yet.

Good food and service. Unfortunately everywhere around are dogs. I'm allergic to dog fur and can think of nothing worse than having dogs in a restaurant. The one dog barked at everyone who walked passed and another stuck it's nose on our table as it walked by. This cannot be hygienic.

We were greeted very pleasantly. Friendly. And food was lovely.

Busy and popular place due to great manager and staff. Dogs welcome and nibbles / bowls for them. Great range of allergies catered for. I am GF (colitis) and never have a problem eating here. Recommend this branch (Telford).

Great food, reasonable prices, excellent customer service

Great service. Loved the big lounge breakfast

I love this place! Been here several times, the customer service is 5*, the atmosphere is so relaxed & happy, and no matter how busy it is, the quality of the food & cocktails doesn't change. Food is delicious, presentation & taste. Cocktails are amazing 👏 The people are the best.

Called for food whilst out doing a bit of shopping. Nothing fancy but good price choices and service. I had the basic burger, which still comes with fries and slaw. My wife had a ciabatta sandwich which had southern fried chicken in it and she ordered a side of fries. All the food was tasty and at a good price. I had a pint of Brixton IPA, my wife had coke. Free glass of water is available in the end of the bar if you want that. Overall, nice place for a quick bite if you are in town. And it won't break the bank.

I recently visited the area from overseas and found myself having breakfast at Novello as often as I could. The service was lovely, the ambience friendly and the food was delicious time and time again. Thank you!

Great food. My only negative is, if you have the lounge breakfast, there is no option for an extra portion of beans on the app, only an option to have them removed, otherwise 5/5

Good but put the price up rather than cutting portion size e.g. Mac and cheese is in a v shallow dish and consists of a couple of forkfuls, previously it was a decent portion. Also there were v few chickpeas in the shakshuka. TBH it's kinda put me off returning.

Great ambience, coffee and delicious soup of the day.....a must visit.

One of our favourite restaurants for an inexpensive dining experience.

DO NOT BOTHER ATTEMPTING TO EAT HERE! Sat outside for over 15 minutes and not one member of staff came out to greet us or provide menus! There were several waiting staff in the restaurant but not one bothered to come outside to our table. We left shortly afterwards.

Great vegetarian options ,friendly attentive staff would recommend

I recommend it, nice atmosphere, delicious food, very fast and friendly service. Two ordering options.

The food was really good and tasty. The service was super fast, we got our food in like 5-7 minutes after ordering. The restaurant had a really cozy vibe. You should definitely check it out!

Excellent place in Telford for gluten free dinner. National chain continues to impress.

Great food and service. Gluten free available.

Great place, friendly atmosphere, good food!

We’re always attracted to the “lounge” chain of café bars, so we visited this one after dinner in the centre of Telford. It had a large and pleasant interior and nice staff. It made a pleasant end to our evening.

Really nice food, lovely atmosphere for a lunch time meal. Really busy.

Monday afternoon lunch was perfect 8/7/24 Lovely tasty food good amount, nice and fresh and prompt. Always find the staff to be pleasant and polite. Thank all staff please.

Place is dated but nevertheless the food is ok but not outstanding service was good I have been before and will go again.

Love this restaurant. The food is super, the service is spot on, and the atmosphere is relaxing. Our go-to place in Telford.

I tried their cappuccino and the matcha was good. A nice session in a nice city

Always get great service, great choice of drinks and food. Nice relaxed atmosphere.

Lovely time for birthday breakfast

It’s a very nice cafe, with good food, reasonable prices, friendly staff and cozy atmosphere. On Mondays and Tuesdays, they have special offers that makes it even more attractive. I enjoyed my meals there.

Had brunch with daughter and partner..... great place, very friendly staff and not too noisy which is excellent for my daughter who is autistic. We are regulars here at Novello Lounge as the food is amazing .....

Beautiful, relaxed atmosphere. Highly recommend the carrot cake

Eat here quote often and love the place and the food

Always a decent selection of GF dishes on the menu

I eat here regularly for lunch. The staff are amazingly friendly and helpful, and the food is consistently superb. It's hard to find a place that is consistently top class and the guys at Novello have never let me down.

Quant eatery in Telford situated just outside the shopping centre. Tastefully decorated with a very ambient atmosphere with an extensive and not too expensive menu. This venue allows dogs in and even has a watering and feeding station for them and on the occasions I have visited, has been busy with people of all ages. The staff are extremely friendly and go out of their way to ensure that you have a good dining experience. I highly recommend trying this venue out.

Best place to eat in Southwater, and the staff are a credit to this place.

Our party of 18 dined here on a Monday evening. I had put in a ‘group reservation request’ via the restaurant home page but I wasn’t contacted (they said this doesn’t work - may be worth taking this form down if this is the case). The booking was confirmed when we phoned the morning of the meal. It was explained that the food may not come out of the kitchen at the same time due to our party dive which we accepted. A long ‘banquet style’ table was reserved for us when we arrived. It wasn’t table service - you went to the bar and ordered drinks and food and paid for it there and then. This works really well for a large group (saves splitting the bill etc). Food came pretty quickly and everyone enjoyed what they ordered. Good offers on for Mondays and Tuesdays (Monday being a free drink with any main meal - really good value). Nice staff and atmosphere. Would recommend eating here for groups.

Solid food and friendly staff. Great place to have breakfast

Visited for a quick coffee and the service was excellent, polite and friendly staff. Decided to visit again for dinner, the children (18 & 13 years old) and I had a lovely time. Easy to order via app, helpful and polite staff, they’re always busy yet have time to ensure every table is settled and happy with everything. The food is delicious and drinks great, I must admit the coffee is delightful and I’m fussy! A calm and chilled atmosphere despite being busy. Wheelchair access. Ideal for children and families. Situation next to other restaurants and great shopping facilities. A fantastic park (Telford) a couple of minutes walk, which offers fabulous family friendly activities and much more… Overall - Excellent.

Real comfy and takes you back in time, great service and vibey atmosphere!!

Excellent service, busy on a Saturday.

We visited on a Saturday morning, it was relatively busy which made it very loud and not very relaxing. Ordered on the app. Everything seemed very overpriced. Waited what seemed like hours for food and when it came was bang average. Had far better for less money elsewhere

Love these places, dog friendly, lovely food and reasonable prices.

Great menu with a variety of dishes, calories and options to adjust the food to your taste. Very quick service and perfectly cooked poached eggs! Loved everything. Thanks!

The Smashed avocado brunch with bacon is my go to here. So flavourful and always beautifully presented. All food is always lovely, coffee is really nice, team are really friendly and atmosphere is great! Highly recommend!

Plenty of space, really friendly staff (nothing was too much trouble) and food was spot on. Will be coming back next year! As soon as you walk in you feel relaxed. Such a great place!

Had a breakfast was really nice go here and lot always bust friendly customer service good food great atmosphere love the longue

Steak is good. Pizza for kids is ok too

Had a nice dinner with friends over delicious food, on point service and great atmosphere. Definetely reccomend!

We arranged to meet friends in the town centre because it’s conveniently halfway and there’s easy parking. The food was good and the service was efficient but it was a very busy lunchtime and one friend has a hearing impairments and we found it very hard to converse because of the noise level. Will need to take more care when choosing a venue in future as this is a common problem in chain restaurants with hard surfaces and poor acoustics. Pity as we all enjoyed the meals.

came for breakfast - was good, took a little while to come out but was worth it - we were overcharges as not explained we couldn't swap stuff so worked out a bit more than budgeted for. but was really nice and great surroundings

Nice vibe to go to for chit chats and light snacks 💖 food quality could be better as its all from frozen.

Came here for a double surprise birthday party. The staff were accommodating with balloons and bringing out cake and the food and drink was great - reasonably priced and super tasty. Would highly recommend!

We came here after miller and carter, the drinks we had were nice the hand made drinks are a bit weird, nice but wouldn't order them again. Our friends had some food and they enjoyed it as well.

Nice place. Food was great and the cocktail was so good.

Free for all with table & seating arrangements as you can’t book and you just have to grab a table as soon as someone leaves which is quite an awkward experience especially when the tables are still dirty with other peoples leftovers, staff are great food is great.

Went for a couple of drinks and me and my friend have ended up being really ill - will not be returning! We only had a couple of cocktails but they were clearly not made correctly!

Always had a great experience here. The food is great quality and they take fantastic care when it comes to allergies. Good selection of Vegetarian and Vegan options too. Good atmosphere and staff are friendly and helpful. Service is always quick including food orders.

Phenomenal atmosphere, food and service! Was our first time and 100% will be coming back!

We visited here at 1.30 in half term, the place was very busy but we managed to grab a table of four. The atmosphere was really chilled vibe, menu extensive and reasonable prices. Two of our party had the tapas, one the breakfast and I opted for the Chicken Bombay Burger, it was absolutely amazing and so full of flavour. The place was spotless and so were the toilets. Staff polite and attentive. Food excellent. Will definitely be returning.Thank you Novello.

Food was absolutely amazing! Both, my friend and I, loved our choice of food. We had the brisket chilli and the Mexican bowl.

my name is sofia and i am 7 the chips were better than mcdonald’s and the chicken was better than the chips 😍💖💞🩷💕

Vegetarian/vegan menu is amazing

Fantastic vegan options, food is always delicious and staff very friendly.

My first visit here and very impressed. Comfortable seats, relaxing atmosphere, comprehensive menu with easy ordering from app, plus friendly service. Happy to recommend.

Nice pub, great food and staff.

Love Novello lounge, service, food and staff are great

Visited for Brunch on Sunday. Good service and yummy food.

Great gluten-free menu for our daughter, Tapas is great, really great alternative restaurant bar.

This is the best place to eat in Southwater. It offers a range of items, that could be eaten all day, at a great price, and is delicious food. If you go I recommend you get something with the fritters, they are to die for.