The Tudor in Lichfield

Ashamed to have taken our American visitors there! Our friend had got caught in motorway traffic and was running late. We rang to apologise and they said it was still ok to come. When we got there at 3.45 pm we were met with not “hello or welcome” but a scowling waitress whose greeting was “You’re too late, we shut at 5 pm”! Rude and unwelcoming staff. And then our scowling waitress informed us there was no decaffeinated tea!!! In this day and age!!!! I was going to offer to nip to Tesco’s a get some, but in reality I wanted to get out of there asap as the afternoon tea had door-stop sized sandwiches with dry, unimaginative fillings and only a choice of scones, scones, and two of the tiniest Little pastries. I will not be returning!

We visited today and the staff we lovely. I’m thinking they would be so much better working at another restaurant as they were caring and professional and would grace another business. The food was very disappointing and both choices we made were not available.The quality of the food was not even up to weather spoons standard and a lot higher price. Guiness was served from a can at the same price as draft guiness. Very disappointed but hopefully will improve as a lovey building with great staff

Visited 18th August 2024 with 3 family members and a friend from France. My daughter and I ordered the Sunday Roast. Other meals were: Chicken pie, Burger and Sea Bass. Our Sunday Roasts were served and it was immediately apparent that they were well below standard. Very little food and hardly any gravy. The mashed potato looked as if it was out of a freezer and when I put my finger in it, it was nearly cold. Yorkshire pudding was shrivelled and had been reheated. My daughter’s roast was equally as poor so I returned my meal and asked for chicken pie instead. My daughter’s meal was taken away and reheated but was refused as it looked awful. I was told that there was no chicken pie left. We were not charged for the two roasts or the soft drinks. The “manageress” was very stand offish and made me feel as if it was my fault. The other three meals were acceptable. My daughter and I went to McDonald’s shortly afterwards. This was our first and last visit to this place!!

Do not be fooled by the beautiful facade, a gorgeous Tudor building nestled in the beautiful historic town of Lichfield. This is the worst experience I have ever had in Lichfield typically the food in the town is consistently very good. I visited with my, grown up daughters and their young children. All our meals were disgusting, low quality ingredients made for a thoroughly miserable Saturday afternoon. The staff looked stressed and unhappy, My Sausage and mash was just tasteless, i assume the mash was instant mash, it tasted of hot water, mixed with matter, the sausages appeared to be the cheapest quality available. i will not describe the other meals it was all thoroughly depressing to say the least the food was poor quality it and was barely eaten. clearly the owners and management of this shameful restaurant have no care for this business and appear to be quite happy to just take the money and expect their meals to be barely eaten. The gentleman i complained to who described himself as the manager, was completely disinterested about our complaints regarding the food. He is clearly inaffective in his role. Look at the beautiful facade but best not enter!!! A throughly disappointing and unpleasant experience.

Have visited Tudor cafe many times over the years and whenever we come in to Lichfield always head there for either breakfast,brunch or tea/coffee.....never had any issues and always a prompt friendly service. However, we called in yesterday, Thursday afternoon and was given the option of two tables near the entrance.We selected one and a young server set to cleaning our table and re arranging cutlery etc;. Another young server appeared wth menus and ran through the specials. Great ...just what you would expect.As we had another engagement later we were looking forward to that afternoon pick me up.We waited patiently for a server to return to take our order.....and waited further.I wouldn't normally try to attract a servers attention to take our order,but time was moving on.We never saw a server come our way again.We decided on a few more minutes waiting....another customer came in and was shown to a table near us and once settled in,their order was taken in less than 30 seconds.We were totally ignored by this same server who had shown us to our table and given us menus.We both decided to get up and leave and were asked by more senior staff at the new bar/counter if everything was ok.I explained our treatment and although an apology was offered,we voted with our feet and went elsewhere.Absolutely disappointed at this shoddy service and would certainly think twice about entering the café again.It wasn't very busy on a Thursday afternoon and those servers should know exactly who has come in and been shown to a table,given menus and retuned to take an order..... definitely more training needed and bad news always travels faster than good especially in hospitality.

We enjoyed our dinner so much we came back the same day for a cream tea ! Everything freshly prepared & cooked to perfection.

I called in for tea, when on a visit to Lichfield. Having read some of the reviews, I was not sure how good it would be but wanted to see what the building was like inside. I arrived just after 4 (they close at 5) and was very pleasantly surprised. They serve a full afternoon tea for £14,95, which is good value these days, but, as I suspected, was no longer available at that time of day. (It doesn't have to be booked and can be ordered by a single person rather than only for a couple, as in so many cafes and restaurants.) However, I was offered a cream tea instead. The fruit scone was large, fresh and warm and served with butter, a small jar of raspberry jam and real Cornish clotted cream. The tea arrived in a decent sized china teapot, with additional hot water too - I got at least 4 cups from it - and I was only charged £6.50 which I thought very reasonable. The room was delightful, with low wooden beams and wooden panelling. I was the only customer throughout, although I had spotted others there ealier in the day. I would return very happily next time I am in Lichfield.

We had a pleasant time as a family meeting up with friends for lunch. The menu had a fairly good choice of food if you are omnivorous and the staff were very friendly. I had a soup which was very nice and my daughter enjoyed her sandwiches. My husband had the vegetarian lasagne which he said was OK. The prices were a bit overpriced but not drastically. There could have done with being more vegan and vegetarian options though as we did feel a bit limited on what we could order. Overall it was a good experience.

Whilst we really like this cafe because of its charm and character, we were very disappointed to be charged £2.10 for a glass of cordial for my toddler (not a J20 or anything bottled, which are often more expensive, but a regular children's orange squash). The tea prices in themselves are some of the highest in the area but I understand it a little more than charging £2.10 for a child's orange squash. It's unfortunate because we want to be able to support local businesses.

Having visited this establishment on several occasions I can honestly say what a pleasant experience each time I  have had. The food quality is absolutely amazing especially the steak and kidney pie which is a must have to try. Also all the staff are very polite and helpful too. I will definitely be revisiting.

Delicious quality homemade food at a reasonable price. Customer service is excellent, polite caring staff. Would highly recommend a visit here. The sweet shop attached to the restaurant is wonderful!

First visit and we were most impressed. Seated in the newly renovated upstairs which was very charming. Food was excellent. Cottage pie and steak and ale pie which were cooked fresh and definitely tasted it. Then finished off with spotted dick and custard. Needless to say, we will definitely be back. Thanks!

My friend and I have been here some time ago and as we were passing thought we’d give it another go. Certainly not a charming place, almost rundown and dingy . Food mediocre ( eg luke warm potato and cheese on toast, one slice of toast with no cheese), but the main gripe is that it was cold. Not that it was much of a problem because they couldn’t have rushed taking the order or serving any more if they’d tried. Maybe they only wanted to serve in one dining area to conserve heat so cleat tables as soon as possible.Definitely won’t be back.

I visit Tudor regularly and I am always greeted warmly by the lady on the beautiful chocolate counter. The staff are all friendly and smiley, especially the guy who runs around looking after the whole operation. The pies are yummy and the meals are delivered promptly and efficiently. The olde worlde feel to this historic place is second to none. I have been upstairs to the new secret garden on the balcony area overlooking Tudor row. This is such a special place and deserves more recognition. I would recommend a visit any time.

Been to the Tudor a few times and the food has always been great, but felt like the Christmas lunch deserved it's own review :). Turkey was really moist with lovely gravy and proper fresh vegetables. Nice big portion aw well. Was too full for dessert, which was a shame as they looked amazing. We did pick up some really cute christmas chocolates for the kids from the chocolate shop on the way out.

We went for tudor’s Christmas afternoon tea it was so nice,A wide choice of sandwiches ( freshly made ) lovely selecton of cakes and mince pies.The staff are very accommodating.Will certainly be back in 2024 you wont be disappointed

Had breakfast this morning in this lovely restaurant. Staff were so friendly and what an amazing building! The eggs Benedict was delicious. We will definitely be back. Thank You

Lovely breakfast & such good value for money! Our favourite cafe in Lichfield, highly recommend for lovely home cooked food

Spot on and wonderful. Amazing customer service. We will be back again! We recommend the fish and chips and afternoon tea!!! Thank you to Guy and Jenny for making us feel so special!

Lovely food and a warm welcome from the staff. Nice drinks. Well recommended. Great atmosphere. Will return

I love the tudor cafe. Friendly and very family orientated. Always welcoming. Staff are so 😍 lovely. Great food 😋 💯 x

Lovely fresh and buzzing tea rooms in the centre of Lichfield .. great service, lovely food friendly staff .. and best treat of all was the chocolates on the way out !! Well worth a visit

Lovely atmosphere, friendly and helpful staff, really tasty home cooked food, reasonably priced. We'll be back, thank you.

This is a great experience when visiting Lichfield to taste locally sourced homemade food. I’ve been a few times and the service is friendly and welcoming as it has that family feel. The food has been consistently delicious! I had the homemade cottage pie and the quality of the ingredients could be tasted and worth every penny. Definitely value for money in such an authentic setting. The hot chocolate floater is the best I have ever tasted! The cakes are also homemade and have unique flavours if you want to try something different. Can’t wait to try the afternoon tea.

My wife is from Lichfield but never went so we decided to pop in for tea, I really like it, It is so old full of character. The service is efficient and quick and the menu options are perfect for the area, It is like having a drink in a museum there is so much to see.

Popped in as passing through Lichfield on a day trip to spend a few hours and the old historical building really appealed. Inside it was chocced full of historical pictures and some documents plus a suit of armour, it was like travelling back in time. That said it was all about lunch mainly and that did not disappoint. We had a panini and a baguette which was packed with ingredients, very fresh (the baguette tasted as it was fresh made that day), and served not only without hardly a delay by friendly staff (every single one of them!!) who very attentive wanting to help and ask if our meal was ok for us. Great value for money (you get half as less and far poorer service for more money in plenty of other places I've visited across the country) and super nice staff in lovely surroundings. A definite re-visit next time we're in town!! A little gem.

It’s worth visiting here just for the building alone as it’s beautiful. Apart from that, the food is delicious and the service is both efficient and friendly. Whether you want morning coffee, afternoon or a meal, there are a lot of options on the menu and everything is well prepared and presented. Highly recommended.

Visited the Tudor today for afternoon tea. What a brilliant building, so much history and a great atmosphere! The food and cakes were delicious. The staff were so polite, friendly and accommodating. We will definitely be back. A gem 💎 in Lichfield and a must visit!

We stopped because we liked the outside of the building. The food was nicely presented and served. The inside is old and shows this in the fittings.

My father and myself visited your lovely shop today, and it has been a great experience. my father requires a gluten free diet and your team have been amazing in making sure everything went smoothly. We have had an amazing meal, and cake! I would definitely recommend this place to anyone! The staff are all very friendly and there is space to get comfortable without being rushed.

I have never been here before so we thought we try it. I have to say the food was 10 out of 10. but i did not like the seating or the lay out. it was very pricey to. but the food was very good. will come back again but no hurry

Simple but great quality food in a delightful old building. I had steak and kidney pie and it was one of the best homemade pies I have had in a long time. Friendly, easy going staff. I will go again and try another homemade meal.

Absolutely wonderful. Went with Mrs. Guy n staff wer brilliant. Our server Amy was everything n more .cudnt do enuff. Food was so fresh n tasty. Couldn't finish it all so took home some scones n cake lol. Our 1st time but I can safely...

A lovely setting and friendly staff 😊. I enjoyed a very reasonably priced afternoon tea with friends. I would definitely visit again.

Took my wife for a champagne Breakfast and thoroughly enjoyed it, such a special treat. Food was delicious and staff friendly and helpful. Would definitely recommend

A pleasant and happy atmosphere in a lovely olde worlde setting with great coffee, food and a beautiful chocolate counter. Full of character and history, a great place to visit, we will be back soon.

This was our second time , We were greeted by what looks to be a new front of house who was so welcoming , really chatty , polite and he shown us our table which was very well presented. We were a family of 6...

We had the pie and it was to die for. Really loved it. Guy met us at the door and showed us to our table, he was courteous and professional. We will be back soon with family. 5 stars.

Eggs Benedict was lovely, perfectly cooked, we had a beautiful breakfast and the staff were lovely. It’s a great place classically unspoiled

Had a fantastic dining experience at the Tudor of Lichfield. Excellent service, staff and management are welcoming, nothing is too much trouble and not to mention how delicious the food and refreshments are! We will certainly be returning. Thank you!

Come on Sophie and Adam.....answer your reviews and get front of house to discover the customer experience. This was the best coffee house in Lichfield.....how sad that its declined so badly

Went for lunch yesterday with friends, although they very busy the staff were friendly and efficient. Food was enjoyed by everyone. I recommend the pies!

Went to The Tudor for a nice lunch . Gave our order in at 12.00 but still hadn't received the food by 12.40, so asked where it was. Apparently the chef had "made a mistake" and the order had been lost. No proper contrition or...

Although a lovely old building, that was pretty much it. They were keeping to the tudor tradition of poor central heating, poor decor and poor toilets. The staff were a mixed bunch, some seemed nice enough, others a bit abrupt. The hot chocolate i had...

I visited last Monday with my 89 year old Mum. We had vegetable soup and 2 teas. The soup was tepid and bland. We tried to speak with one of the waitresses, but essentially, we were blanked. We had most of the soup and tea....

Ordered cottage pie, we were given the option of mash, roast or chips, chose roast potatoes (which were frozen). Barely any mash on top, the seasonal veg were frozen peas. When did frozen peas become a seasonal veg. No table check. Left hungry. Will not...

Went for a lovely lunch with old friends this weekend. We enjoyed some delicious homemade pies and liver & bacon. Staff were very friendly, we will definitely be back. Thank you

We arrived at Tudor Cafe at around 12.15 pm, waited at the sign, saying please wait here to be seated. A surly looking middle aged lady with black spectacles, miserably greeted us and we asked for a table for 3 people. She replied, wait a...

Staff unfriendly and seem unable to concentrate on correct orders and items. Food was OK but way overpriced for what you get. Friendly and cheaper options available in Lichfield.

Arrived for late lunch. Told no tables where available but 4 tables where empty. We where asked to come back shortly which we did. 23 minutes to wait to take our food order. A lady can in 10 mins after us and was served very...

This cafe greets its regulars very well, friendly and chatty. Other customers they don’t care about. Food is ok but pricey for what you get. Look elsewhere

The building is atmospheric and ancient, but the inside needs really refurbishing, the carpets must be decades old and in need of a good clean. We only had a snack at lunch time, consisting of scones, jam and cream, croissants and toasted tea cakes with...

Purchased a Cottage Pie at the Tudor and was very disappointing .Mainly potato with very little mince or gravy . When sold with even more potatoes becomes bland and boring . Staff also efficient but smiles few and far between .6.25 for a pudding was...

Stopped in here for a late lunch. Ham, egg and chips was delicious and good slices of thick ham. Nice building.

Un locale storico, costruito nel 1510, adesso è un bellissimo luogo per colazione e lunch con tipiche portate della cucina...

2 of us visited today and from the moment we walked in we felt we weren’t wanted there, no real communication, menus were shoved at us and the lady just walked off. We seated ourselves at our own table. We ordered hot chocolates and as...

Went in for a hot chocolate. The drink was fine but the experience was not. It was not busy but I was taken right to the back and seated by the door leading to the toilets. When it came to pay I couldn't by card...

Looking at the front of this building you can get the feel of what was called 'The Lichfield Style' when these type of timber structures were everywhere. Built in the early 1500's it has a fascinating history with priest hole and alleged tunnels out of...

We've been to The Tudor before and always enjoyed the experience so I didn't think today would have been different, how wrong I was. I have to say the staff at all times are friendly and helpful but the service for us today was awful....

Myself & the better half often frequent the Tudor at weekends; their breakfast & toast is mouth-wateringly good. It's a small concern but has been there for years, which should tell you everything you need to know. The service is spot on and the staff...

Went in for a cheeky espresso and a bit of cake. Service was prompt and courteous and the ambience was relaxing. Would come again.

We went for lunch with our family and kids. Really nice little resturant in an interesting historic building. The food was good and the staff were really friendly and helpful! I'm sure we'll go back there soon.

Visited the restaurant today for the first time since before lockdown 2020. Sanitiser available at the entrance- tick. Wait to be seated: tick. Shown to a table by lady-attitude almost hostile....table in the corner! Waited a while to before the lady behind the chocolate counter...

Dirty cutlery, black bits in milk, raw egg, bacon missing off breakfast, no knowledge of gluten free even though they advertise a gluten free option. Waitress handed me my drink from the top of the glass which should be the customers, staff should only touch...

The Welsh Rarebit is advertised as traditional naming the ingredients including ale. If you expect as I do a lovely creamy white sauce with ale and cheese. Forget it! what you receive is 2 slices of toast 1 topped with sliced cheese mustard and worcestershire...

We hadn't visited Tudor of Lichfield for years, so it was nice to go back. Nothing has changed. We arrived at around 12.30 and it was very quiet. We ordered an Afternoon Tea, which was very nice. The egg and mayonnaise sandwich were a bit...

Service: very friendly Shop: nice chocolates Food: My partner had ham, egg, beans and chips and didn't enjoy it too much. I had afternoon tea and liked it. It would be better if they wrote on the menu that you have to choose 2 sandwiches....

Popped in to treat myself to a full English Breakfast. Contrary to previous review I found all the staff I encountered to be welcoming, courteous and helpful. Unfortunately the breakfast was average so I felt it was over-priced... Small tasteless sausages, tasteless bacon. I enjoyed...

A charming facade hides the truth of this establishment: the rudest staff I have ever encountered and the most disgusting food I have ever tried eating. The staff are openly rude to customers, barely take the time to serve them and have no customer service...

Today I was able to visit The Tudor of Lichfield again since the lockdown. It was so lovely to see some of the friendly team members again and enjoy one of my favourite treats: toasted teacake and tea, outdoors! They are implementing takeaway services due...

I only went in to buy some chocolates, but it seems the sealed presentation boxes are no more. Could only have counter chocolates shoved in a flimsy tiny white box by a Fay Greaves who coughed without covering her mouth or wearing a mask throughout and be charged £10 for the privilege. I wish I had just left it but was trying to not get coughed on and negotiate my round other customers stood within a metre of me at the time.

The food is tasty, there’s a nice choice on the menu and the decor is as you’d hope, in-keeping with the building however what let’s The Tudor of Lichfield down is the staff. Cam across as snobby, no eye contact, slow to greet you and...

A friend and I visited for tea and cake but found the staff so unfriendly - we passed four on our way to a table another we were not greeted even by eye contact, so we left.

I had visit this place twice now. Firstly Sunday Roast and then secondly a hot dinner. Lovely atmosphere and it has got a gift shop to buy jam and chocolate. It can be very full. The toilet are upstairs and not suitable for the elderly...

Thank you very much to all the wonderful staff at the Tudor for their friendly, helpful, attentive service & delicious food. We visited the beautiful cafe twice during our day visit to Litchfield. Gorgeous breakfasts, traditional t-cakes, tasty cakes, tea & coffee.

This was written by my 7 yr old daughter Ruby I went to the Tudor Cafe with my mommy and her friend called Kayte. I had egg beans and chips with tomato ketchup . My mommy and Kayte had a tea cake . The food...

Tea and coffee were quick, then, despite being the only customers in our section we waited an age for our order to be taken. We could hear three staff gossiping away out of site, but no service. Then whe the food arrived the fish was...

Whenever we are in Lichfield, we always end up in here at least once. Its worth gonig in just for the tea. Loose leaf, in a proper pot with a strainer, it is so much better than a bag. The cakes look lovely but we didn't triy them this time, when we were in there a group were having afternoon tea and it looked brilliant. The staff are good, helpful and not over attentive Just a nice place for a good olfashioned cuppa.

Popped in on Friday morning following a difficult hospital appointment and decided to treat ourselves to a 'healthy' breakfast. Full English was orderded of course! Food was excellent quality, quickly and freshly prepared and good portion sizes. The service was excellent with the lady serving us being paticularly friendly and attentive. We were pleasantly surprised at the reasonable price and will be returning to try their Champagne breakfast in a couple of weeks when hopefully my husband gets better news from the hospital.

My daughter and I enjoyed a traditional afternoon tea. It was lovely. Very good value for money and such a good choice of sandwiches and cakes. Lovely old fashioned surroundings and the staff were very helpful and friendly. Thankyou for your attention. Will definitely go back.

I’ve had far better cream teas. Scone didn’t feel home made, jam was lacking any fruit flavor and we were greeted by’ kitchen is now closed’ as we entered. Could hear staff discussing how much time left before they could go home. No interest in client service. Our tea cups had dirt in them which we wiped out. Beautiful building let down by food and service

Standard offering inside. Small and tight tables together. Feel that the building could be better used considering the size

This was ths second time I visited here in just over a week as the 1st time, I had discovered a more than reasonable selection of Gluten Free cakes. The first time I had a fabulous coffee and walnut cake which was so generous, I shared it with my friend. The second time I tried the Battenburg. Not only home-made GF, but first time I have seen a home-made battenburg, so again very welcome. Both were just £2.50 and well worth the price. I would have rated 5 stars were it not for the fact that a pot of tea for two also cost £2.50 per person, yet there was not enough for two cups. Service was good and I'm sure we could have had more water if we'd asked, but when you purchase 'a pot' rather than 'a cup', you should be able to expect to cups.

Popped in for a quick lunch today 29/08/19, we sat in the back room which is quite pleasent, The two ladies who seved us were very dour and couldnt bring a smile to their faces. We both ordered the scampi which contain large pieces of prawn, very nice indeed except that my fork stlll had the remenants of someone's breakfast on it.Went to change it and didnt even get a "So Sorry Sir", just put it there.Anyway a clean fork did arrive, still no appology. Certainly wont be dining here again.

Visited here today with friends. Food was excellent but service was appalling. Waited 30 minutes for waitress to take order then another 30 minutes for food. Waitress was very rude, miserable and lazy. Two hours of my life wasted that I will never get back!!! Would not return or recommend to my worst enemy

Me and my friend ate here a few months ago and we were delighted with the home made cottage pie so much so that we decided to return once more a few days ago. However, we weren't as lucky this time, pie was very dry no gravy just dry mince and peas what a shame. Home made cakes look and are very tasty. What this place lacks is atmosphere to be more specific, staff don't appear happy in their work. In particular, the lady who works the till and avoids selling you chocolates. Twice we have bought chocolates from there and twice it has been such a chore. You are made to wait until she knows you ain't leaving without some chocolates. This lady just doesn't seem to want to serve you, never smiles, even walks away without any explanation or apology, she obviously doesn't want to sell you any chocolates. Nobody else can serve you so you just have to wait until she decides to come back. I always say if your work makes you miserable then leave and find something else unless you just are a misery then it won't make any difference except to the people who have to work with you. We will be giving The Tudor a wide berth next time plenty of other places to eat and buy chocolates in Lichfield with much happier and grateful staff.

My husband and I visited the cafe on Sunday. We had coffee and a toasted teacake, both of which were very good. We loved the interior, especially some of the quirky pieces that decorated the walls and corners. The chocolates by the till looked and smelled tempting, so as it was our wedding anniversary we selected four champagne truffles. Our sincere thanks to the lovely lady who showed us such kindness. The chocolates were absolutely gorgeous and made our anniversary very special.

I live very close by and have often had their full English, whilst not the cheapest it is always freshly prepared and the staff are excellent!

Popped in for a drink on Saturday afternoon. None of your teabag nonsense here, just perfectly brewed loose leaf tea and plenty of it. My husband really enjoyed his cappuccino. We didn’t have any cake, but they looked delicious and fresh. Lovely old building and smiling, helpful staff

Thought we would re-try this establishment to see if they have entered the 19th century yet. Unfortunately not - very poor service with staff chatting amongst themselves rather than serving.

A real Olde-Worlde Cafe in the centre of Lichfield with lots of charm. The waitress was fantastic - very welcoming and friendly.

The building is so beautiful to look at, it makes you realise how lucky we are to have these buildings here today. The food was really pleasant and the pot of tea was very good. The service was very good and the staff were very kind. I recommend this to everyone but just be careful as it is a bit expensive. :)

We were drawn to the place because of the fantastic building. We sat down and looked at the menus, after 10 minutes we got up and went to the counter as we were unsure what to do. Nobody came, so I found a waitress on my way back and asked how we could order food. She was very friendly and said “we’ll come to your table”. She then followed me back in and went to another table and we sat and waited for almost 10 minutes and listened to her talk about holidays, without taking their order! It was unbelievable, such poor customer service. We actually got up and left, we were ready to order four meals and were completely ignored. I can honestly say that I have rarely experienced such poor treatment. Shame, as we really liked Lichfield.

I have been a regular customer for more than 15 years. I was introduced to The Tudor of Lichfield by my beloved Mother-in-Law and fell in love with its charm and

Popped in on a whim in hope we could fit her pushchair in; (many places In Litchfield are too small to accommodate) a lovely waitress greeted us and found us a table at the back with plenty of room for me, my daughter, Nan and grandad.

Food cold small portions sent pod back nice staff very friendly but cook there needs help would. Not recommend sorry guys

Came in on a whim. Food and service was great and prices were fair. Only real drawback was that the small tables by the door were occupied and I was loaded with shopping and I found it difficult to manoeuvre past, so think I will go in before I've completed any shopping missions. There are a wide range of chocolates and gifts to take out with you but some of them are a little on the expensive side.

Great cheese and onion Toasties on thick bread with a small side salad, good selection of other light snacks

Had a lovely afternoon tea with lovely finger sandwiches scones and clotted cream and cake perfect would recommend to go staff friendly and looked after us was a birthday treat

Awful service staff too busy talking, no health and safety training as the waitress named Lauren proved when she didn't have a clue where to put our tray of hot tea so proceeded to lift over my husband there could have been a very bad accident if it had spilled. No one had a clue why we were there even though we pre booked told 3 separate ppl and was seated at a reserved table in the middle room which was the most uncomfortable table I have ever had the misfortune to be seated at. The high points were the building and the fact that we didn't have to pay full price as we didn't have the champagne (even though we thought it was still overpriced for what it was) and the actual scones and cream were nice. The sandwiches were not very good especially the beef the waitress did say it was a bit pink but was not expecting it to be raw. We will not be going there again and I would not recommend this place to anyone . I gave it 1 as the building is lovely.