The Trout Inn at Tadpole Bridge in Vale of White Horse

I booked a table for 7 people for a 21st birthday. The staff were amazing and couldn’t do more for you. The food was delicious with everyone really enjoying it. The prices were very reasonable. We’ve never been before but will definitely be back! Thank you to all the staff for making it a great evening!

Food good, very dog friendly and nice atmosphere but... SERVICE CHARGE (not stated as optional) sneaked onto bill. Why has this become a thing in this country now? Just charge honestly for the food. Won't retun to any place that does this.

We thoroughly enjoyed our visit to The Trout. Beautiful food for a reasonable price; the pie of the day in particular was excellent. Dog friendly which is always a bonus, and a lovely team to help us settle in. Looking forward to coming back.

Amazing pub with friendly staff. The food was delicious. I had steak and it was cooked perfectly. Will be returning many times!

We have stayed here before 3 years ago and loved it, so returned for a break away between Christmas and New year. We were supposed to stay for 2 nights but changed our plans and only stayed for one (which we were pleased about in the end). Firstly on a positive, the food is delicious, we had both supper and breakfast and no complaints here! We stayed in a superior suite with a sofa bed for the kids. The room is nicely decorated and the roll top bath lovely. There are however several issues within the room that need sorting ASAP. The sofa bed is so old and uncomfortable with springs sticking out that all 4 of us ended up in the King size bed. The TV in the bedroom however stopped working over night and the flush on the loo broke. There is obviously something wrong with the boiler in the room as it was unbearably hot. Fortunately there is a balcony in the room, so we were able to sleep with the door open, but obviously this shouldnt be necessary as it was December. Also for some reason when the heating is on, the water from the cold tap is warm, which proved tricky as we had our dog with us, and he soon finished the bottle of mineral water provided. Eventually I used cooled water from the kettle left out on the balcony for the dog. The room was very well priced and so we weren't expecting 5 star standard, but some fundamentals that need rectifying ASAP. I did explain a few of the issues to the manager on leaving but felt to embarrassed to explain all of the problems as there were so many! She was apologetic however. It is a shame, as we like the Butcombe group.

We booked Sunday lunch for five plus three children. An excellent meal, special child menu that featured miniature versions of the adult roasts. Makes a change from them always being offered sausage and chips! The adult roasts were very generous and piping hot, good value at under £20. Friendly staff (Danni) saw to our high chair needs and provided crayons and colouring for the children.

Stayed for a three night break with the purpose of visiting Oxford and surrounding area. Friendly welcome on arrival; shown to our room which was spacious and well decorated. Ate in the pub on two nights. Excellent choices on the menu. Both nights we ate very well, quality of food was high. Service was efficient and very friendly. With a hearty selection for breakfast this pub offers excellent value for money. Throughout our visit the staff were friendly and affable. Will certainly look to stay in one of their sister hotels.

A great welcome from Hannah and the team, the Trout nicely combined the pub, bistro and hotel experience. Nice clean rooms with fluffy towels and proper duvets. All accompanied by an excellent and extensive food menu for such a small establishment. A “must “ place to stay if you are in the area

An excellent lunch with a fabulous atmosphere and brilliantly served by Ellie.. thank you and we will be returning in the not too distant future

I parked up at the Trout as it's a beautiful spot, yesterday afternoon. We took the dogs for a walk, unfortunately on the walk we disturbed a wasp nest; my daughter, myself and the dog were quite badly stung. We returned to the Trout as we had intended for a drink, but also needed some thing else. I asked for a cream tea/cakes/pudding and was told bluntly that they didn't do cream teas nor cakes and wouldn't do a pudding as the kitchen had shut an hour ago. So I just ordered drinks. But I gave it one last try and asked if they had any sting cream/ antihistamine that we could use. They didn't! Then they asked why, I explained and they said " That would hurt". End of discussion. To be clear my daughter and I weren't in any danger, probably mildly in shock but in a fair bit of pain, Also to be clear they were not busy, in fact we were the only people in the bar with 3 behind. So to summarize, totally lacking in politeness and hospitality with no hint of basic human kindness.

Lovely Staff and wonderful service from Hannah who welcomed us. Beautiful garden next to the river. Lovely burgers. Highly recommend

We came to the Trout for a wedding party for my niece. The venue is idyllic with the river and bridge as the backdrop for the tepee-like tent which housed us for the ceremony and the wedding breakfast. The staff were excellent. Very efficient but managed to blend in. Never had to wait for a drink at the bar and the food arrived at the same time. The food needs a special mention as it was outstanding. We all agreed it was the best food we've ever had at a wedding and the chef is clearly very talented. We had such a good time and will definitely be coming back for a weekend visit some time soon.

We decided to eat here after taking our dogs for a walk along the Thames.Sat down and ordered food at 6.15pm.Still waiting for food at 6.50pm.Finally arrived when my husband went back into the pub to ask how much longer we needed to wait.Second meal there within a month.Last time my husbands vegan burger was incinerated and we asked for a new plate,This time his fish and chips were overdone and my salmon burger was dry.Pleasant young staff (my son used to work there),but quality and food and 12% service charge does not reflect the quality of the experience.We live locally and have much better experiences at pubs nearby to us.Wouldnt recommend this place.Shame

Last minute decision to grab dinner somewhere, and decided on The Trout at Tadpole. Wonderful location, and generally good food. Waiting staff can sometimes be a little dower, and uninterested. I had Sweet pea and mint tortelloni, whipped feta, salsa verde, pangritata. Portion looked terribly small for £14.95, could almost have been a starter. Disappointingly, the food was dry on the surface. It looked very much as if the plate had been left too long on the heated gantry before it went out for service. I didn’t complain but will definitely bring it up next time. The dish was very tasty in spite of being slightly dehydrated on top. My friend has the beef burger, maple and bacon relish, smoked Cheddar, mustard aioli, crispy onions, skin-on-fries. Cost £16.50. His dish was perfect and was a decent size main. I’ve been here quite a number of times, and do find that the portions can be a little on the small side.

Nice Sunday lunch in a great location with lots of space. Fish and chips were given full marks, roast was good and fish cakes very enjoyable. Service extremely pleasant and attentive but just want to give my thanks for their flexibility given my folks went to the wrong Trout but they shifted things around so we could keep the table longer. Much appreciated!

The restaurant and surrounding area are beautiful, location is good. The food...meh, and overpriced. It's fine but not worth the money. I ordered the salad which turned out to be a pile of tomatoes with a bit of rocket, a bit of parsley and some cottage cheese. My husband had a ploughman's, but we've had better for less money! The staff were lovely and efficient, and overall it was a nice lunch, but absolutely not worth what we paid.

I have often driven past this pub and marvelled at its beauty from the outside, however that’s where the good points end. The food is poor and the service is around the same. Don’t get me wrong the staff are friendly but about as useful as a chocolate fireguard. We were given desserts with no cutlery, which then turned out that my dessert was raw and my husbands wasn’t even what he had ordered. The flat iron steak didn’t have any garlic butter as advertised, the burger was incredibly bland. This was a rare night where we had a babysitter for a treat and we left thoroughly disappointed. Save your money, it’s a Wetherspoons in disguise but extortionately expensive.

We had evening Dinner on 10th June and Sunday Lunch on 11th June. The ambience in the restaurant where we had dinner is very nice with adequate table spacing. The dinner - smoked mackerel/horseradish bruschetta, very large, was bland with but a little hint of...

I’ve said it before and I’ll say it again – it’s expensive for what it is and just NOT good value. Nothing has changed for the better. It trades on its riverside location because you can get better food at cheaper prices very close by....

As a food importer and distributor who has eaten some of the worst foods available in this world the meal last evening was in fact as close to the worst meal I have been witness to during my lifetime. It was also incredible that this...

I stayed overnight and enjoyed the restaurant at the Trout in 2021. My recent visit 22 March was a huge disappointment. My friend had to send her meal back as the meat was cooked hard as shoe leather. My hanger steak was also over cooked....

We were staying nearby with friends and booked an evening meal here - 4 adults and 4 children. On arrival we were shown to our table but after 10 minutes of sitting there we had to ask for menus and to order some drinks. The...

On a cold, dark and rainy night the warm welcome and two log-burning stoves are very pleasing. The service was good and the menu, although not extensive, had an interesting range of offerings that went a little further than your average ‘pub grub’. The food...

Tasty sunday roast dinners spoiled by largely cold food and plates. And excessive pricing. A reduction was requested and received but was inadequate compensation. Unlikely to return.

This was a lovely pub to visit for food but has let its standards drop, we arrived at 12 for Sunday lunch my wife used the toilet which had not been cleaned, 4 cardboard rolls from used toilet rolls left on the back of cistern,...

I came to the Trout for Christmas lunch with my family and it was just awful. None of my family (there were 6 of us) enjoyed the food. It was poorly cooked and presented; not what you would expect from a professional chef and at...

Location is good. Atmosphere good. Food was a significant disappointment, with undercooked or watery pieces. Amazed at the good food signs on the door…

We booked a table on Christmas Day at The Trout on the back of overwhelmingly positive reviews. Unfortunately for us (and from what we can gather online) the pub has been under new ownership since August, we were not aware that this was the case,...

We visited close to Christmas, and so we were expecting the Trout to be fully booked, however we were delighted to find that they we able to fit us in. It's a lovely cosy pub, with very friendly helpful team, that were only to happy...

A return visit to again meet up with family A very good table next to real log fire which was most appreciated 4 starters & 5 mains Positives were roast beef dishes & fish were very good, especially the quantity & quality of the 5...

Out with friends for lunch. Been here before and lunch was not bad. This time however it can only be described as poor. My wife and my friend ordered the fish pie. Very small portion in little bowl. All mashed potatoes and very, very little...

We have been going to The Trout for well over 4 years now and this was the most disappointing visit. The welcome was warm and enthusiastic but the service then wasn’t. The portions appear to be much smaller than usual and the vegetarian option was...

An old favourite of ours, The Trout seems to be improving after a recent dip. No complaints about the food and the service was charming. Background music rather loud.

Met friends for Sunday lunch, unfortunately the restaurant was quite cold and had to get the heating turned on and the music turned down. Staff need to be more pro-active, had to ask for almost everything from initially placing the order, to horse radish for...

A reasonable menu for Sunday lunch although by 1.15pm a couple of items were already sold out. As was stuffing which went with the roasts. But the food was good. Roast loin of pork well roasted with plenty of fresh veg, both on the plate...

For my 75th birthday we met as a family and took three of the rooms and had a couple of meals including sunday lunch. The Trout is located by the side of the Thames and is a country inn with about 7 rooms of which...

Really slow service (the food took an hour and a half to arrive), microwave hot soup which was not the soup we ordered and not one that had been on the menu, one waiter (the main one was fine) who was rude, rushed and precious...

Unfortunately not a great experience, long delay between starter and main course, starters were very nice but the mains were very poor. Burger was very dry and overcooked, not a fresh bun and very overcooked burger patty which was inedible. We had heard good things...

Awful experience. Food arrived suspiciously quick. Partners food was wrong, mine got cold whilst waiting for it to be changed. No cutlery offered for sides, sauces or salt and pepper. Beef chewy and well done, even though stated to be medium rare. Yorkshire pudding soggy,...

I’m surprised by the number of relatively poor reviews. We selected two mains from the evening’s specials, one vegetarian and one fish dish. Both were very good. Service was good, all staff very pleasant and our dog was also well looked after. Thank you, we...

Food was well plated, and obviously good food. But it was very cold. Wondering if it was because we caught them at a funny time and they couldn't match the food timings properly? Barstaff were friendly but server seemed a bit out of it. Atmosphere...

Menu choice very basic. Cheap pitta bread not nice flatbread. Steak not cooked as described on the menu. Whispering behind the bar about us when we complained. What a shame so looked forward to this birthday treat.

6 of us turned up at the Trout as we were camping nearby. We had our meal and further drinks But yet another annoying 12.5% service charge added to the total, why.......? If the price you offer a meal at is £20 do you think...

Food was unimaginative and disappointing. 'Avocado salad' was four tiny squares of avocado and a few squares of water melon, all well-fingered. The breaded chicken was dry and clearly reheated from the freezer with a knob of frozen butter on top

My wife and I had a lovely meal in the garden. Loin of pork followed by honey comb ice cream . I went to the bar to order a red and white wine which I took to our table. To my amazement it cost me...

Walking the Thames Path from the source to Oxford, we stayed here one night. Super comfy room. Lovely dinner and great service. All round success!

We chose to eat out when heavy rain was forecast without being sure how we might survive. We need not have worried in that we dined under the magnificent tented teepee fully protected from the weather. Everything else was as we expected with good food...

being in the area for other reasons and having stayed at the Trout before it seemed a good idea to revisit. Our dinner was well presented and tasty somewhat in contrast to our accommodation which fell short on many counts. This clouded our overall experience.

Out with the old, in with the new; Now this pub is not one to go to. Last years hot spot has turned sour; all it’s greatness has been devoured. Half in shock, half in sadness. Will they ever correct this madness?

Terrible experience. I booked a birthday lunch through the Trout’s booking agent. I agreed with them that they had Kir Royal’s on arrival for all of us (8). Plus some promised table decorations etc. When we arrived, the Manager of The Trout did not know...

WARNING: You will be presented with a bill with a 10% "service charge" already added on. Yes, you can ask for it to be removed....but they know it's embarrassing and most people will pay it whether the service was worth it or not. Can't remember...

Took the boat out for a Sunday lunch and as there was a mooring available we thought we'd give it a go. We sat under this beautiful teepee, the garden was gorgeous, it all looked perfect, even down to the swallows nesting in the top...

The pork dish and cod dish were superb… not sure how they made pork turn out so tender… super nice size portions of all the food.

Really sad I cam here e as it was a special meal and was really not enjoyable. Food quality was very poor and very few veggie options.

We stayed here on our way back from holiday. We sat outside as it was a nice evening under a rather nice teepee style marquee. The food was though pretty standard, nothing out of the ordinary. My starter was tomato and mozzarella which was ice...

Booked a table for a surprise birthday with friends. The food was lovely as was the service and surrounding

Visited this time last year after lock down and what a disappointing reunion we had this year. Service somewhat lacking this time around and a completely different set up. Seems no one knows what’s going on? Such a shame. We were so excited to return...

We had a very pleasant meal on our last visit 11 years ago, but unfortunately not this time. Apparently there have been two changes of ownership in the intervening years. Beer batter (haddock) was soggy, some chips had been refried, and starter bread was stale....

Both all the preliminary arrangements and on the day, everything went really well, despite the manager being away with Covid. All staff very pleasant and helpful.

Midweek lunch. Not booked but no problem (not busy at all but I bet with good weather & weekends it will be packed due to its location). Really nice & friendly staff. Reasonably good food, not perfect. nut still nice (we ate everything so cannot...

excellent accommodation, service and food marred by hidden extra charges for service and dog costs not in original price given

We had a lovely relaxing late afternoon lunch in the garden with great food and friends. The atmosphere was relaxing and the food and service excellent.

Blessed by lovely weather, we enjoyed our meal in the pub garden by the Thames. Both meals, fish and chips and steak and chips, were delicious, especially the chps. Service was good.

A sunny Saturday lunchtime and The Trout was on our list of places to visit - mainly cos of the name and as we weren't sure when we'd arrive, the fact that food was served until 3pm! Pleasant location by the river- also right by quite a busy road - and plenty of tables and space in the garden. Having hunted down a menu we were just looking through it when told by a waitress that - 'If you're thinking of having food you can't as we're not serving walk ins'. Well, if you're busy and that's the situation then fine but there are ways of saying it without being so unwelcoming - like, ' You're very welcome to enjoy a drink but unfortunately and I'm really sorry about this, we're really busy today and only serving food to customers who've booked'. All the serving staff looked pretty fed up and smiles and cheery comments were noticeable by their absence.Drinks were pricey as wellThink there are plenty of better plaices around than the Trout.....

Popped in for lunch after a lovely circular walk starting and finishing at the pub. Disappointing that there is no lunch menu so went for a starter each. The duck terrine was good, but £9 for a minuscule amount of beetroot, goats cheese and rocket with a drizzle of balsamic glaze and some sugared hazelnuts was shockingly overpriced. Nice location which I guess draws the crowds to enable them to charge such prices. Main courses looked more substantial but next time it will be a packed picnic by the river for us and maybe a drink at the pub afterwards.

Good food, terrible service!We were given desert mens but nobody came to take the order, eventually came back 30 mins later so we just asked for the bill, then realised a 10% service charge had been included, due to the lack of service we removed it, but won’t be revisiting unfortunately.

Lovely place to visit for lunch, feels homely when you arrive Sunday Roast Beef Lunch was excellent, top end money but very good quality Service good, plenty of parking Overall - very good

We had a nice lunc here. We liked the carrot soup for a starter. I ordered the beet and goat cheese dish for my starter but I wouldn’t order it again. At times staff seemed very busy and we didn’t get checked on after mains arrived. Food was good and we would go again.

Lovely pub with rooms right by the River Thames. Apparently it is crammed in the summer but in February it was nicely busy but not full. Food was very good - not posh Michelin good - but over and above usual pub food and interesting. The staff were all really helpful and friendly. Bar is a good place to sit and read whilst the burble of diners and drinkers go on around you. Good walk along the tow path. The room was a good size and nicely appointed and comfy bed. The only thing I would say was that the shower ( rather small head) was over the bath and no grab bar for anyone not that easy on their balance.

Friendly Inn in a perfect setting. Staff were so helpful and nothing was too much trouble. Great accommodation for our family to meet with dog and children.

My wife & I stayed two nights at the Trout and ate in on both occasions.The menu was good and the food and service excellent, we also had Breakfast on both days which was delicious.Recently under new management the Trout has great potential and is highly recommended.

Pleasant, warm welcome by friendly staff. Reasonable menu for early winter Saturday lunchtime. Food was very good and arrived promptly - fortunately we were sat down before 2 x large parties arrived elsewhere in the pub otherwise we might have had a long wait.

Enjoyed a few drinks here with friends on New Year’s Day. The decor and ambiance was good with plenty of space for our group including 2 small dogs. Good selection of drinks especially the gins. Only disappointment was the Porn Star martini cocktail. Very poor presentation with a lack of passion fruit on the surface nor the traditional shot of Prosecco ☹️

We walked here for nearly 2 hours, with 2 children. We'd been told the food was good.The menu was difficult to understand as the prices weren't all on show. See photo.This is tricky with young children as you don't want to spend a fortune on something they may not eat. The descriptions were also pretty sparse.The chips were straight out of a bag, the 'house bread' was a toasted pitta (which when we asked, they said that is the house bread) . The mussels with 'crusty bread' came out without any bread at all. When we asked we were given a toasted brioche bun which was most certainly not homemade. I'd be more than happy if they said when we ordered that they had run out of bread... But they tried to avoid giving us any bread which just felt really dishonest. I wouldn't order a meal thst was described as having crusty bread if I knew there wasn't any bread! The waitress seemed super moody and didn't want to be there. Certain things we asked for didn't turn up but they still tried to charge for them. For a 100 pound bill it was all very disappointing. After considering an 80 person party at this venue, this lunch was enough to convince us not to book anything else or to ever return again.

Poor service is the override comment we were directed to a dingy table in what was probably the public bar, then ignored.

Lovely gastro pub by the river. Great staff , swift service. Good food. Will go again in the summer when we can sit outside

Would like to have given 4 1/2 stars, a personal thing - we don't like a tip being automatically added to the bill, it really should be a discretional choice by the customer!

Staff were very knowledgeable and friendly, food was absolutely amazing, I still have the pie on my brain!

The trout is in an amazing location, right by the river and certainly has the potential to be a "must go to" pub. As locals, we have a variety of choices and we have been to the Trout once or twice a year. Each time its been a little hit and miss. Earlier this summer, it was very good and we dined outside for lunch choosing a plethora of dishes. This time it was a Sunday and it was clear that the team work very hard to manage a busy schedule with both walk-ins from the Thames path and booked diners. It has always struggled with getting the staffing levels just right and again we were let down by how busy it was and also a lack of attention to detail (e.g. dead flowers on the tables, crumbs on seats). We had booked in advance for a family sunday lunch and though the food was very good and varied (burgers for the kids, roasts for adults) the puddings arrived cold and after the ordered coffees. Our waitress was polite and attentive though she was obviously stretched with having to work across a large bar and eating areas and we could see plates piling up waiting to be collected. This may have been a one off but we remember also being let down in the past which is a real shame as the food is actually very good. Come on Trout you can do better! I would still recommend the pub but perhaps on an evening rather than Sunday lunchtime as i think they would be less run off their feet. In the summer its a great location (we paddled there from up stream!) and lots of space for kids to run around in safety.

Excellent evening at the Trout last Sunday - service was great, the food even better. Not crowded at, so social distancing etc not a problem. Would have been nice to have more than one vegetarian option on the menu, but the one on offer was superb. The meat-eaters were very happy too.

Visited here twice in two days. Once for a drink and once for early evening meal. Staff friendly and welcoming. The selection of beers and other drinks looked good. The cider I had was good. The grounds and outside area a re lovely for sitting. You can sit close to the canal if you wish.My second visit was for a meal. I had a tasty but small chicken and ham pie on a bed of mash potato with greens and broccoli, topped with a tasty gravy. I had a large glass of merlot to drink with it. I did not have a starter or a dessert. The service was good. The pie was very much overpriced at £15.50. I would suggest £10 at the most. The large glass (250ml) of Montes Merlot was very good, but at £10.20 per glass, again, very much overpriced. (You can get a bottle of it for about £10.) £7.50 would have been a reasonable price. I added a 10% discretionary service charge, making £28.27 altogether. Sorry, but never again. The food is good but not that good for that price. Same with the wine. Never again for food, maybe though for a summer time drink.

We rounded off a recent trip to the Cotswolds, with an overnight stay at The Trout at Tadpole Bridge. Everything began really well. We were offered a choice of rooms by a hospitable member of staff, which were clean and furnished to a good standard. Later, we enjoyed a couple of drinks in the large, beautiful garden, while soaking up the last of the warm afternoon sunshine. Later in the evening, in the restaurant, we had an absolutely outstanding dinner, which was full of flavour and beautifully presented. The waiting staff were attentive and charming, and the meal was a perfect end to our break in the Cotswolds.However, the next morning, it was like waking up in a different hotel! My wife showered, but when I attempted to use it, the water supply was off. I had to wait for around twenty minutes until the water supply was restored. Not a good start.We went down to breakfast at 9.00 and ordered a pot of coffee, which the waitress brought to our table. She then returned after around 20 minutes, to take our order for a cooked breakfast. At 09.50 our breakfast arrived, after what seemed like an unreasonably long delay. Maybe they were short staffed, due to the difficulties being experienced in the hospitality sector, but there was no apology or explanation from the staff. There was one other table occupied by four ladies, who had been waiting as long as us to be served, and one of them explained to the staff that they had a taxi booked for 10.00, as they had a train to catch. Unfortunately, they had to leave before their cooked breakfast arrived.We really enjoyed our stay at the Trout, but it was let down by our negative experience at breakfast.N.B. There appears to be two separate listings on Trip Advisor for 'The Trout At Tadpole Bridge' and 'The Trout at Tadpole Bridge'. They are both the same place!

We had eaten here previously and were looking forward to enjoying another meal. The prices are high, especially the wine which was ordinary, at best. The starters we chose were simple and were tasty and well presented. However, the mains if Barnsley chop and river trout were a disappointment. The chop was tough and stringy. The trout itself was well cooked but the potatoes in the sauce were almost raw. This was mentioned to the waitress but there was no apology or response of any kind.The mooring is very neglected and border line dangerous.All in all not a pleasant evening.

We dropped in here for lunch with London based friends, mainly due to a muddle with a similarly named pub/restaurant not far away!Pleasant surroundings; slightly limited menu for vegetarians; even more limited beer choice; and erratic service. All made up for an OK experience, but not enough to tempt us to return.

The Trout is the perfect location for a night out. The food was mouth watering. The staff who served us could not have been any friendlier.

I’d reserved a table, online for a Saturday afternoon treat with friends. We arrived to find no table reserved for us but no big deal as there were bench tables in the garden. So we got our menus and sat in the garden. Table service due to C-19 which is obviously fair enough. 40 minutes later we left after what felt like being totally ignored. What a shame.

Service was excellent. Excellent location. Cozy, quaint setting inside and out. I will surely visit again. Thank you.

I chose the crab and mac and cheese, which sounded delicious, unfortunately i got a bowl of pasta in a thin tasteless liquid, no cheese or crab. the salad was a radish sliced and a sprig of parsley for £17. My partner had roast beef, which was 2 slices, a third of which was fat and the thinnest gravy i have seen for £21. Then had the discretionary service charge on the bill. I was so disappointed, i wont be going back.

I visited the beer garden with a drink for a friend having not been before. The location is stunning and the pub also looked warm and inviting. Unfortunately the staff were the opposite. We went inside to get a drink where there was 1 single person serving drinks and a lot of customers waiting. The staff are young and experienced and it really shows. Once we had our drinks we went out to the garden and relaxed. Our relaxation didn’t last long when we saw a member of staff (looked like the manager) run across the beer garden in pursuit of some customers. It appeared the staff member was angry as the customer said he was going to leave a negative review after the poor service. The member of staff was very aggressive and was taller than the customer, he was being intimidating by standing over him and jumping around. He was shouting loudly and when the customer said he wanted to be left alone and walked off this member of staff still carried on and went after him shouting. I was concerned the situation may escalate and felt uncomfortable. Everyone in the beer garden including ourselves witnessed this and I was shocked that this is the kind of response a customer would receive should they make any kind of complaint or be dissatisfied. Shameful behaviour and I definitely won’t be visiting again.

We visited this establishment twice - the first time for a meal, in which the chips were burnt and the dessert cold. We decided to persevere by trying a drink outside there later in the week, as the location is beautiful. Unfortunately this was a decision we would regret. On the tables outside, it provides a QR code to order drinks online, which we did. Twenty minutes passed so I chased the order at the bar and the bartender apologised it had been missed and promised he would bring it out straight away. A further 15 minutes passed, so we chased again. Lots of nonsense excuses followed and we eventually received no drinks but a refund and prepared to leave. Completely unexpectedly the manager chased us out into the garden and said any negative review we might leave would be tantamount to threatening him. He became extremely agitated and jumpy. There were raised voices and intimidating behaviour displayed in full view of families in the beer garden. What a fiasco - a disgrace to the owners of this beautiful establishment. Please avoid or admire the view with a picnic from the other side of the river bank!

As I'm working in the area for a few months, having driven past the Trout a couple times I wanted to try it. Went on a Wednesday evening and was led to the nice beer garden. I asked if we could sit close to the water but was told they couldn't take food that far. Whilst I found that a little amusing at first, I could understand as there were a fair few people around and perhaps would be a challenge to offer service at distance. We sat under the gazebo and ordered some drinks which took about ten minutes to arrive despite being a beer and coke. The food options were good and we ordered some bread and olive oil to start. It was quite expensive for what you got and the presentation was literally bread with a bowl of oil but is what it is. Anyway the food arrived after half an hour and was good. Portion size was decent and was very tasty. Unfortunately however it was from here that things were shambolic and uncomfortable. As you'd expect, the evening gradually got dark and despite this really nice gazebo with plenty of overhead and fairy lights etc, nobody turned them on. The place was somewhat busy in and out but after a while it was simply ridiculous! Customers were leaving and waiting staff were coming outside and in no rush to either clear tables or check on us. One male staff member must have walked outside to the doorway, stood and went back inside on perhaps five occasions, whilst the two young female staff (one of whom seemed new) did slowly clear tables. But with the greatest of respect, they did so slowly and seemed to prioritise that over seated tables without going over to check on them. We had absolutely no care after being brought our food. Nobody asked how it was, offered us more drinks, cleared the plates or any desert. It got to around 8:45 and I got up to request the lights be turned on. As I did so, another table got the attention of the new waitress and said it was crazy how they were serving drinks in pretty much darkness at this point. For anyone elderly or such, it was relatively dangerous too. The waitress went in to supposedly sort this. Fast forward half an hour, with staff still walking around and not approaching us long after we'd finished (nearly an hour after being brought the food), we began to joke about just walking out. The table who had complained certainly appeared to do this without paying and if it hadn't of been for the fact this was a date, I'd have definitely done the same. For a nice pub to charge the prices they do (£5.35 for a beer) you would expect a level of service. We joked to ourselves no wonder they didn't offer food at the river if they can't manage a light switch and customers a stone throw from the door. We went in to pay and didn't think much of checking the receipt but am now writing this review because having just seen were we charged £4.48 service charge, I feel insulted. I'm rarely one to complain about food and certainly appreciate young staff working hard but for well over an hour to not recognise customers outside are sitting and eating in the dark (having been told by different customers this fact also!), not ask us how we're doing and if we'd like anything and then have the audacity to charge for service is embarrassing! All in all £49.33 for bread, a beer, coke, two mains and chips. Can't say I will be going back or recommending the trout. Massively disappointed as I would have tipped well up until the experience of being left in the dark!

Sadly, I’ve never felt so unwelcome upon arriving at any pub/restaurant. There were three staff behind the bar when we arrived and not one of them gave any form of acknowledgment of our presence for a good few minutes, even though they had looked straight at us. Eventually though they spoke to us (they were extremely busy), and we were taken to our table. The food though, was excellent. We can’t fault it.

Very nice food and good friendly service but somehow a little bit lacking. I really don’t like automatic service charge on my bill (especially as there was a mistake and one round of drinks had been added twice - cheerfully removed when I pointed it out but the 10% of it on the service charge was not) one feels mean asking for the “discretionary” charge to be removed and the irony is we’d probably have left a bigger tip.They seemed to be preparing for something bigger whilst we were there so the staff were rather preoccupied with moving furniture around.Two items on the daily menu were not available by the time we got there (12.45) but there were alternatives, only one of which were we told about until after we’d ordered.We are local and have eaten here often - it may have been an off day or they may be resting a little on the laurels of a good reputation.

Lovely location let down by bad service and my main course of couscous with roasted chickpeas not only looked unappetising didn't even taste good so on balance better to come for a drink

Booked online & made a silly mistake. No problem as I e-mailed the restaurant just after – no reply. Next day e-mailed on the Landlord’s address – no reply. Next day telephoned & left message – no reply. Next day telephoned again – left message – no reply. Next day telephoned – got through and spoke to a real person. Explained the mistake only to be told that she’d already changed my booking !!!! Didn’t bother to reply to my 2 e-mails nor reply to my 2 telephone messages. Really, really poor. I was on the verge of just going somewhere else where I knew I’d get in and be OK. On the upside, good service on the day, good food and fair value for money. NO complaints about that at all. But please reply to customer contact. It’s what your contact details are for !!!!!

We were staying at The Trout as part of a three venue tour of hotels in the Cotswold - The Trout was , in my opinion the best venue of the three.The Trout is situated on the Thames and is fantastic location of afternoon drinks watching the activity on the river.On one of the warmest days of the year the place was packed for dinner service. There are lots of outside tables for summer's evenings with some under a giant gazebo to keep of the midsummer sun. Food and drinks were excellent though I though the wine was a little on the pricey side. The cheese board one of the most varied and best I have had.Katie and her team cope well with the huge number of diners and our waiter, Ellie was attentive and amusing and helped make the evening such a pleasure.

Excellent place to stay overnight. Katie & her team were very busy but always very helpful, friendly & efficient. The food was excellent. Yhe rooms, although a bit tired, were spotlessly clean, spacious & comfortable. Would definitely recommend.

Had lunch here on a sunny Saturday. The service was excellent throughout, friendly, attentive and ever present. The food was also superb. Despite the large number of tables outside, they had deliberately restricted the number of diners to ensure a good level of service, which they achieved. Will definitely come back

Bad management and over priced, we came to enjoy a reunion and found they had taken on way too many bookings for the number of staff they had working. It was disappointingly expensive, I’d expect more for the prices.

A long awaited return to the pub! We chose this venue due to its location being a roughly equal distance between us and family. We couldn’t fault it. Cheery staff (despite the weather conditions) and food we would return for. The hot water bottles and blankets were an added bonus and needed. We will certainly be returning over the summer to sit in the garden once again.