The Treehouse Restaurant at the Alnwick Garden in Northumberland

I was so looking forward to eating at this restaurant that I booked 2 months in advance to go whilst on holiday in the area. Service and food not great but ok - nibbles brought with the starters instead of before. And then a long delay for mains. Then they brought a round of drinks. The waiter lost control of the tray and tipped a whole glass of red wine over the table and me. I was absolutely soaked. I don’t really blame the waiter - he may be clumsy but it was an accident. But in my opinion the venue should have discounted the bill at that point - at least enough to compensate for the upset and cleaning costs. They should have helped me clean up enough to sit back down comfortably. Suffice to say they did neither. Don’t think I will bother going back - I couldn’t wait to leave. And was still soggy sitting in the car.

Such a disappointment! The lunch menu is a la Carte and sometimes for lunch you want more of a menu that consists of light bites or more popular options than confit of duck!! It was also not busy and yet the surrounding area outside was full of families and couples so I think they are missing a trick! The staff were friendly and it is a beautiful venue but it’s just the food is an issue. Even offering sandwiches or popular options like fish and chips or sausage and mash would draw a few people in. It’s a shame as I’ve always loved coming here when the menu was previously good but sadly I won’t come back!

Great disappointment on our recent visit, food extremely poor, Luke warm and very very small portions even tho we ordered large plates. Had to wait a long time for food to arrive. I expressed my disappointment but got told that they had recently changed the menu and it was all fairly new to kitchen staff - NOT GOOD ENOUGH - WILL NOT BE RECOMMENDING THE TREE HOUSE.

We started coming here 12 years ago, it used to be a magical experience, a real treat, but 4 years ago, we decided to avoid (things had started to deteriorate). My daughter was keen to give things another go, and I’m sorry to say, things have not improved (worsened if anything). Drinks were fine, so was the duck dish (although overpriced). The rest was pretty fire, tbh! Staff are pleasant and polite, but the gentleman who took our food order was pretty non-plussed. The scallops were described as a ‘lighter dish’, but 3 minuscule scallops, 3 tiny cauliflower florets, and a barely perceptible smudge of purée?! Buttered veggies had never seen any butter, just presented in a watery bowl, The kids menu is abysmal. Fish & chips are actually frozen fish-fingers, and the sausages are budget variety, (a travesty when you’ve got Turner’s and Bamburgh bangers in the vicinity. We were ravenous, and devoured everything, but this was purely a refuelling exercise. Prices are outrageous! Such a shame, this was once such a treat!

The building, the decor, and the atmosphere really are magical, it's such a gorgeous place to eat! On top of that the food was fantastic. We had the Sunday roast which was delicious, the portions were really generous, and very reasonably priced too. We loved it and will definitely be back!

We had high expectations as family had been pre-covid and said it was great. We booked well ahead, when we arrive we did to like the location of the table offered, next to the reception desk so would have been too busy in that area. We asked for a window seat but had been told these were all pre-booked (no-one said you could prebook these when we booked). We were show another table which was good. The setting is unique, the name Treehouse is perfect, it does however need a little love as with some extra touches it could be amazing. I agree with other posters that in winter it would be great with fires burning. Staff were quite cold and disengaged apart from a gentleman who I think may have been the Manager, he was smiley and friendly. We enjoyed the food, simple basic pub style food but for a quick lunch it was OK

Every time we’ve visited the Alnwick Garden, we’ve struggled to get into the Treehouse for food, so we booked well ahead and went early in their lunch sitting. From the outside, it looks really special, inside isn’t quite as amazing but I imagine in the winter with the fire going it’s super cosy. The place couldn’t have been more than a quarter full when we arrived. We were shown to our table and then waited 15 minutes to have our drinks order taken. Two of the soft drinks we asked for weren’t stocked, even though the cafes in the garden have them in plentiful supply. The starters were good to be fair. The mushrooms were very moreish and well cooked and my partner enjoyed the soup. It took almost 40 minutes for our mains to arrive after finishing the starters. For a burger and a steak, this is too long. When they did arrive, we were very disappointed. The burger was dry, gristly, and tasted as cheap as anything. The chips were no better than frozen ones. My partners flat iron steak oooked more like diced beef that had been fried - awful. It is sold as coming with chimichuri but there was nothing, resulting in a dry, blank plate of food as the salad also came with no dressing at all. For the prices charged, we expected better, and there is a lot better very nearby. Also, we appreciate that this is supposed to be a treehouse, but someone going around with a sister would help the place look less infested with insects. Even the chairs have spider webs on them…

This is really frustrating to write as this place has SO much potential , and is set in the Alnwick gardens and next door to llidorei, so you could literally spend the whole day and night here. We came away for 3 nights to Northumberland, and booked the Treehouse as our only one night to dine out. Firstly we were a little surprised at the glum atmosphere, given it looked booked out for the foreseeable! We were last tables in at 4pm (which we didn’t realise dinner wouldn’t be served, only lunch still from the lunch menu) dinner is only served Fridays-Sundays. This was never communicated or stated this anywhere. There were 3 other tables and ours, it was so quiet you could hear a pin drop, and they constantly played depressing music. Empty tables surrounding us. The food was the worst of all- frozen warmed up muck.better quality in spoons !! No salt that worked, kitchen ran out of normal condiments, and we all came away feeling sick from the chops being deep fat fried and microwaved warmed up meat. Big no no no!!!! My advise is to eat out somewhere actually worth going too, and stick your head in the treehouse to see how pretty it is, maybe have a coffee ! The treehouse itself and the setting so beautiful. Such a shame really is.

Aesthetically beautiful. Unfortunately, that’s the only positive. Food was terrible. (Think Wetherspoons but worse.) Service was slow. Prices were high considering how poor the food was. Asked the waiter for some condiments when the food came, never saw him again. Never again. Which is a shame because it has a lot of potential.

Not very often I leave a review and I honestly can't remember ever leaving a bad one but felt the need today. Whilst the treehouse is amazing to visit and see. The rope bridge is good fun and the staff are lovely but the food really let's it down. It was mediocre at best and expensive for what it is. Such a shame.

Looking at a few recent reviews maybe they had a bad week end of june but we had a great sunday lunch here. Friendly and efficient service, lovely food at a good price.

Have to echo others whereby it's the service that really lets this place down. The initial greeting was great but had 5 different servers in 90 mins and getting the bill paid took nearly half an hour! Not great having one staff member moaning loudly about a tourist group when we entered either. Food was okay. Nothing memorable and a little over priced for the quality.

I visited for lunch to celebrate my friends 70th birthday. There were several of us in the group and none of the group were happy with the quality of their meals. 3 of us ordered the fish and chips, which were totally inedible. The batter was so hard I couldn’t put my knife through it. I had to snap the fish in half with my hands, to try and take out the fish to eat that but the fish was completely dry and tasteless. The chips were like oven chips and really terrible quality. We complained to the waiting staff about our meals and on clearing our table, they could only advise that the chef apologised. We hadn’t eaten our meals due to how bad it was, and at no point were we offered the chance to order something else and still had to pay in full. I’ve never complained about a meal before, but really felt the need to write this review so others know to avoid on their special occasions.

Had lunch here as part of our day visit to Lillidorei/Alnwick Gardens with 4 adults and 1 child. Unfortunately I just felt the concept was much more suited to a winter evening dinner than a summer lunchtime - on a winter evening I can see it would feel cosy and interesting with the fairy lights and fires going. On a summer lunchtime it just felt like we were eating in cramped darkness, it was so dark it was hard to see my food. Food was totally fine but nothing memorable/exceptional. Staff were friendly but again not exceptional. I can see that some might enjoy it, but for me it was not strong enough for me to push a recommendation or visit again.

This was the second time I have eaten at the Treehouse unfortunately it wasn't as expected. The service was slow. The food was cold and uninspiring. The portions were small. There was four of us eating plus a child. Not one of us enjoyed our lunch. Considering the price point I don't think I will be coming back again or recommending. to others. This is such a shame as the venue is nice.

The burger was tasteless and very underwhelming. Chips were undercooked and greasy. The sort of food you’d expect from a burger van. Sticky toffee pudding was cold and tasteless except for the sauce. £20 for two courses - very overpriced for what you actually received. The front of house staff were very friend but young and inexperienced.

Quirky restaurant, loved the atmosphere & the inside was like something from Harry Potter movie…loved it. Service & food were great. Had a really enjoyable experience

A treat for a special occasion from my partner. The place is unusual and cosy. The seating is hard and uncomfortable despite supplying cushions. The food wasn't outstanding. I had the chicken in thyme and spinach. It was average and overpriced in my opinion. My partner had a mixed grill that he enjoyed. The pudding was delicious - sticky toffee with honeycomb icecream. An expensive bill followed. I wouldn't return but don't be put off as it is an experience and just not my kind of place.

We were in the area so decided to make the most of it one Sunday and booked here for lunch. We've been a couple of times (years ago) and had fond memories. How disappointed we were. So typical sunday lunch menu - nothing out of the ordinary. The starters came (I had the scallops with black pudding). This was excellent actually and really nicely presented. The mains however. Sunday roast - the meat was ok. Not amazing, but absolutely fine. The roasties were under-done. The 'greens' was effectively a bowl of cabbage with some sugar snaps. The cauliflower cheese was completely tasteless - I don't know how?!? So an average but disappointing fare for main. My main gripe is the service however. It wasn't that busy - where we were sitting most the table were empty and there were at least 4 different members of staff that served us. However service was SLOW! We have two young kids and lunch took 3 hours!!!! No joke. Also we had to go and find the staff to order some more drinks. Really poor. I wouldn't recommend this place at all now.

Came here to bring a friend who was visiting for the weekend, it’s such an experience location and absolutely stunning it’s worth the trip. Unfortunately for us the food really lacked this time. I had the risotto to start, that was tasty but the main course was the beetroot gnocchi which was flavourless and a really disappointment. My friend had the scallops to start which she said were incredible but the main course, duck, was inconsistent across the two pieces and one a little chewy. We were table checked, and did not give the restaurant the opportunity to rectify it which I am sure they would have. The young man who did ask us if everything was ok was walking away before he’d really heard the answer. Overall, a bit of a disappointing visit

Amazing venue, VERY disappointing food. It’s such a lovely atmosphere, the staff were all very attentive and friendly. We had the soup to start, that came with a piece of toasted sourdough, the soup was very good, but we ordered an extra side of sourdough bread to could share, but the extra sourdough came un-toasted and was very dry, so we asked for it to be toasted, but when the lady brought it back it had no extra colour, it was just warmed. It was like she was embarrassed to give it to me having not really changed. It went downhill from there, I had the chicken dish which was supposed to be with a ‘red wine jus’ which had the texture of instant gravy and no flavour at all, along with the rest of the dish. My partner has the duck with ‘ginger gel’ which literally tasted like tomato purée, the mains were so basic. It’s very disappointing when you go out and spend that kind of money to eat something that is less satisfying than what you eat throughout the week.

I was a bit apprehensive about visiting during a busy half term after reading the reviews but The Treehouse Restaurant was fantastic! The building is lovely inside, and there was a great range of options on the menu for kids and adults. The staff were friendly and our service was very efficient - and most importantly, the food was great! We wouldn’t hesitate to return.

Made this account just for this review as I'm not one for writing a review but wow the food we all had was amazing I don't know how they don't have any food and service awards (that I'm aware of) looks amazing inside, food was something special, service was good,atmosphere great, props to the chef and server's The only issue was that there was only a kids burger on the menu (did not affect the evening at all)

A magical place as a surprise for my partner and his son. A warm and friendly welcome from the staff and any questions answered. Food was delicious and catered for our tastes and for an 8 year old. A magical place to have a meal while on holiday in Alnwick.

Bill came to £80 and felt robbed. Three burgers and chips, three sticky toffee puddings and 5 drinks. Absolutely don’t mind paying money for good food but it was underwhelming and came away disappointed. We’d have been better going to a local pub.

We haven’t been to the treehouse for a while so we’re looking forward to trying it again, especially as we’d heard there was a new chef. The setting of the treehouse is always magical however it was very chilly which detracted from our enjoyment. The food was good, but nothing special for the price. Our starters came quite quickly but we then waited around 35 minutes after our starters were cleared before our main courses arrived. The restaurant wasn’t very busy so don’t think we should have had to wait so long. The desserts were very good, I had the cherry blossom tree which was very nice. I wouldn’t rush back as there are lots of other good eating places in the area where you can get the same standard of food at a more reasonable price.

Excellent settings and great food, and I would have happily given a five star review but for the fact that two of our main course choices off the menu were not available, namely the duck and pork dishes. This made for a somewhat limited choice of main courses as there were no other alternatives to replace these. Saying that, what we did have was extremely good and well presented and very good value

Great setting and very convenient before the winter light trail. Warm and welcoming staff. We pre ordered because there were 19 of us but even then we had to wait for a child’s burger. They try hard with presentation but the food and setting is not special. Only worth three stars but ok to visit.

Lovely unique place. Decided to go before we visited the light trail. I have been a few times before but the husband had not, and I have always wanted him to try it. Staff were welcoming , very happy. We both had starters- blue cheese souffle and the onion soup, and the mains of Pork & Beef dinners. Both were lovely with the best gravy I have tasted for a while! It was a chilly night but nice and warm inside, and they will provide pillows and blankets if needed which was a lovely touch! Cant wait to visit again!

The venue is beautiful and I was very excited to experience it but I personally found the food a little underwhelming. I am glad to have had the opportunity to visit but probably wouldn't feel the need to go again.

On arrival a very pleasant waiter informed us that the restaurant was very cold despite having heating on and that we might like to keep our coats on whilst eating and he certainly was right. It was absolutely freezing and there was many people eating with their coats on. This is really quite unacceptable, I have never been in a restaurant where we had to keep our coats on and the heating arrangements definitely need to be reviewed . Even the waiters and waitresses said they had been cold all their shift. Come on Alnwick Gardens get your act together,

Booked a table prior to visiting the gardens , and we really enjoyed it. Lovely open fire , really festive . Enjoyed our food, good size portions and tasty. One of the best sticky toffee puddings I’ve had. Staff are very attentive and were lovely with the children. Looking forward to going back soon.

Staff were lovely and attentive. Starters were delicious but neither of us can say the same for the main course of Silverside! Meat was tough and if we had eaten it all we would have been there for several hours chewing it ! Yorkshire puddings and roast potatoes disappointing too ! Such a shame as we had wanted to eat at the Treehouse for many years and decided to book for our Ruby Wedding Anniversary ! Thankfully The Alnwick Garden Light Trail more than made up for our disappointment !

Wow!! What a beautiful setting, food was above average but service let it down massively. Service initially was slow and not what we would expect for a very expensive meal.

If there were separate star ratings I would give 5* for environment, location & atmosphere. The Treehouse really is a fantastic setting & certainly not like anywhere I have dined before. It feels magical inside, the lights and trees make for a great backdrop to your meal. However 3* based on staff, service & food. Everything was ok, no better than that which doesn’t quite match the setting. There seemed to be no urgency from staff, they lacked passion & zest. The location means that I would certainly give this place another chance and I would recommend it to others.

We were booked in for a Birthday evening meal and were so disgusted at the service and quality of the food I felt compelled to write a review. When the food eventually arrived (after waiting over an hour for the starters) it was cold and half the dish was missing, after complaining our plates were taken away and eventually returned with the missing food items on and slightly warmer than the previous offering. The staff were completely disinterested in what was going on and all the manager could offer up was that they had had issues in the kitchen! Please don't spoil a special occasion as we did by eating in the Tree House, there are plenty other places to eat that deserve your custom.

Very disappointing experience - even though the restaurant was less than half full we still had to wait 45 minutes for our food to arrive. We must assume that the company does not employ sufficient staff in the kitchen to ensure meals are served in...

Had lunch at the treehouse restaurant during half-term in October 2023. Terrible experience. The service was beyond poor, more service staff than customers but none of them were interested in doing their job wandering around talking to their mates. We waited over 45 minutes for...

Not good. Said they couldn't give us a table even though the place was only about 25% occupied and was still 45 minutes from closing.

Really quirky place to eat. Fabulous structure. Staff were friendly and the restaurant had a lovely open fire in the hearth. However, the food was trying to be up market dining, but it didn't quite hit the mark. Looked good on the menu certainly, but...

Great Sunday lunch today at the treehouse. Beef and all the trimmings were very good, by far the best we have had in the local area. Will be back!

My husband booked this as a surprise for our wedding anniversary, and have always wanted to go. Such a lovely place and amazing staff. Food was also really good. Mel and Josh were so nice and had a good chat with them before we left.

We went for dinner and the ambiance of the restaurant is lovely, really unusual and prettily lit. I must say I was slightly underwhelmed by the quality of the food. For example I had the beetroot gnocchi, the gnocchi was a little stodgy which was...

What a wonderful place, beautiful, magical and the staff were fantastic. We came for my partner's birthday and they were fab! The food was divine! Best sticky toffee pudding I've ever had! Definitely worth a visit!

Came to the treehouse for a birthday celebration, good drinks menu with local options and nice wine at good price, initially we thought the food was expensive but it was worth every penny! The service was great especially Josh who checked on us and made...

Visited here today with a little trepidation after reading a few of the reviews on here. But I’m glad I followed my instinct and try it anyway. The venue definitely something different and unusual. Menu really good and reasonably priced for the portion sizes. Good...

We had a lovely meal at the Treehouse- great food, a magical environment and friendly, attentive waiting staff. This is a great venue for a special occasion :)

What an amazing place. Had lunch there and tbh was a little concerned when I booked it after reading some of the reviews here on Trip Advisor but I needn’t of worried. The ambience is unique and quirky, the staff were friendly, helpful and efficient...

Lovely location and can't fault the service. The food was well cooked and tasty. The STP is divine.We don't mind paying a premium for a location and exceptional food but £12 for two very small scallops and so little goats cheese on a salad to...

We have been to the treehouse once before quite a few years ago. On this occasion the food was really good, but service needs improvement. We found all service staff quite frosty, except the male member of the team who was really friendly and went...

I booked a table for our anniversary and wow what a place !! When they say treehouse it quite literally is with fairy lights wrapped around the branches, the staff were very attentive and our table was available early, the food and wine were amazing,...

The treehouse is a lovely setting and the children loved it. We had been once before and food not very good but wanted to give it another go and show our grandaughter the building. On arrival we were left with no drinks order taken despite...

Whilst the servicing staff were all very pleasant the food and the atmosphere were seriously underwhelming. I suggest saving your money on this occasion.

After a long wait for main courses, my wife was served under-cooked chicken - blood oozing out. This is a real health hazard and should never be allowed to happen. It was replaced by fish and chips after another long wait. A reduction was made...

Visited here years ago and decided bring my Mum for her birthday. We booked it about 3 weeks in advance. Myself and daughter had burger and chips and Mum fish and chips. It was delicious. There is a lunch menu and an a la carte....

Worst restaurant we ever been in ,food was awful,very expensive and portions small,burgers like out of a packet,food cold and tried to add extra drinks to the bill,same really as the setting nice but wouldn't tell my worst enemy to go there

The treehouse is a fantastic venue, but sadly it was let down by my wife's main course at an evening meal. We both ordered a Sirloin Steak. Mine was lean with no fat, my wife's was mainly fat and gristle and totally disappointing, especially when...

We booked Sunday lunch to celebrate our wedding anniversary, we could not fault anything, the food was hot ,the staff were friendly and helpful and we loved the atmosphere Great value for money.

A lovely picturesque setting but unfortunately the food and service let it down a little. The terrine starter was not very fresh and quite dry, mains were tasty but quite expensive for what the quality. The sticky toffee pudding is however amazing!! We wouldn't rush...

Lovely setting but spoiled by poor food,meals were lukewarm,two of the starters were tiny and tasteless supposedly it was coronation chicken terrine .Four of our meals were burgers all turned up at the table cold .service was slow ,when the bill arrived there was extra...

Sunday lunch maybe a 4 out of 10. Sorry, but if the other 3 members had not ordered Cauliflower Cheese as an extra side between them, the piddling few vegetables that came out, would have been woefully small between 4 people. We had Sunday lunch...

Disappointing food. The atmosphere and service are excellent but the food is just average pub food. Two choices on the lunchtime menu are burgers so that reduces other options. Considering this is a magical place, instead of it feeling special, the food makes it feel...

We have been wanting to visit this restaurant for so so long and it lives up to our high expectations! The restaurant is beautiful and the staff were really friendly. All the food we had was outstanding - so delicious. We'd visit again.

We visited here for a family wedding. The setting is fantastic. Food and drink were great. Ambiance was fantastic Loved our day here. Will visit again. 👍🏼

Visited for Sunday lunch on a very rainy day. Such an amazing venue. We all had Sunday lunch and we all agreed one of the best roast dinners we have had. Especially the mash and cauliflower cheese!! The service was brilliant. What a find. We...

Just had a very disappointing evening here. Starter was scallops. 2 if the smallest scallops I have ever been served. First one was over cooked, it was so small. Then had to send back my duck breast. First half was tasty, 2nd piece was so...

Had a terrible experience from start to finish, emailed directly 2 weeks ago and not even received an acknowledgement. It is where I spent my 21st Birthday, the first date with my husband and was our wedding venue so it really pains me to say...

Our experience was on the whole rather negative. This place was once worth shouting about - now it’s just a poor imitation, trading off its location and former reputation. Shame on the management. The service was poor - plates ignorantly slammed onto tables and incredibly...

We arrived a bit early and got a table straight away which was nice. Place itself doesn’t look very clean and the waitress chucked all the crumbs from the table on the floor, didn’t bother to wipe under the salt and pepper shakers. Beer arrived...

Really sad to say the Tree House is not a patch on what it once was. We waited 50 mins for our soup starters, our wine which we were told is organic is labelled as ‘containing sulphates’ We had another long wait for our main...

I first went to the treehouse in Dec 21. I ordered a burger. Burger ok but chips were amazing. Crispy on outside and soft and fluffy in the middle. This year I tried the burger again with no bun (not keen on brioche anyway). It...

This meal was part The Alnwick Experience package bought as a gift for our Golden Wedding celebration. .Alnwick gardens fab. Restaurant terrible. A party of four. We were booked for 2pm but received a phone call whilst enjoying the garden pumphouse tour requesting us to...

Terrible food we waited 50mins to be served with 2 small children for tough burgers and raw fish n chips all greasy. Sent two plates back as fish was burnt but raw inside and couldnt get a knife through the burger. Had to ask for...

Very disappointed with the food , burgers were poor chips green , black eyes in them , I refuse to pay for the meal , the seats very uncomfortable. Shame as it was a celebration meal .

Fine dining, so be ready for small plates and high prices. Worth it for the experience of doing once - the atmosphere is elegant rustic. Lovely for a couples night out.

We were a bit wary of this place after reading other reviews but we worried for nothing and were really glad we booked for after a visit to the castle and garden. We both had Sunday lunch and the beef was perfect. The veg selection...

Lovely venue and the food was nice but extremely slow - took half an hour for the starter and almost another hour before the main appeared. Would have like a dessert but couldn’t face further waiting!

First thing to say is that it is a beautiful and unique venue, particularly at night, with all the twinkly lights, and definitely looks like somewhere for a special occasion. Unfortunately I think we chose a bad time to book - we went early December...

Interesting and quirky treehouse restaurant. Decent pub food, not fine dining but was perfectly ok for a lunch whilst visiting the castle. Staff were very helpful and friendly. Food arrived quickly.

Booked here after it was recommended by a friend. We found the setting lovely and the staff very friendly. Unfortunately for us the food was very very average and small portions with a high end price tag. The We’ve had better pub meals for half...

Quirky place for a meal. Food was plentiful and tasty. Staff warm and friendly. We booked and went at 4pm it was much quieter than the busy lunch and evenings

Beautiful setting and whilst the starters were nice (pigeon was delicious), the mains weren’t that great (fatty lamb and beef and half the mussels were closed). The staff were slow but ultimately kind and helpful. A bit disappointing but would give it another try

This is the second time this year that we have taken friends to The Treehouse, Alnwick. We will NOT be going again. On both occasions we arrived on time for our allocated table slot. On both occasions we were kept waiting for ONE AND A...

I'm afraid I have to echo some of the other low scoring reviews on the TreeHouse restaurant. Service was not great; wouldn't say it was rude or anything, but just not attentive or well organised. But the main issue was time. Over an hour for...

Very disappointing after wanting to try this place for years and deciding to treat ourselves today. Despite loving the venue, we found the service, staff and food somewhat of a let down. We waited 10 mins for drinks to arrive, then a further 50mins before...

Poor service for pre-ordered food waited 1hr 20mins. Took the waiter 3 attempts to get the drinks right initially. We cancelled our deserts and left. No management, no service. Food was average and small portions. Don't waste an afternoon in such beautiful surroundings, it spoiled...

Worst experience arrived at 2.30pm for our 2.45pm booking today which I made weeks ago. Ordered approx 2.50pm and at 3.45pm nearly an hour later we still had no food, no starters no communication on where our food was from the front of house staff....

What has happened? This place used to be magical. The ambiance was amazing with the tree bridges and overlooking views or the surrounding area. Now it’s all enclosed in, dull and the rope bridges that made the place unique are now closed off. If you...

Disappointed! We came for a special occasion (birthday/ new job) and the service was such a let down. The service was slow and most of the waiters act like they can’t be bothered to serve or speak to you, yet you’re there for an experience...

Sorry to have to write this as had been looking forward to visiting this place but felt had no choice but to submit a review as had such an awful meal. Totally overrated and overpriced. Steak tough, belly pork not great, dauphinoise pie dry. One...

Um! Went for Sunday lunch,try to be as honest as I can! Love lamb so went for that,compost lamb,with vegetables,including one carrot,one parsnip,two roast potatoes,small portion of mash,Yorkshire pudding,and thin gravy.shared veg was green cabbage,two broccoli,six peas,five green beans! Partner had chicken which was moist...

We had hoped that this was going to be a really special evening but only the surroundings lived up to expectations. Staff were poorly trained - our wine was poured over the table, we were not asked if we would like to taste the wine,...

Oh my goodness, this restaurant is utterly magical. A truly special and exceptional place. Delicious food and outstanding customer service from friendly and efficient staff. Our meal on this occasion was a very special surprise gift. An experience we will never forget and intend to...

April 2016 when we last visit, Alnwick and The Treehouse I hve a wonderful memories of fantastic atmosphere and excellent food. To day I was so disappointed. The atmosphere is still there but the food is some of the worst I eaten for many a...

Table booked for 1.15 - the girl at the desk was not friendly on our arrival with a nice greeting, nor when taking us to our seats. We then waited a long time for our drinks and food order to be taken. The drinks came...

We all travelled a good distance to have lunch here together for a special occasion. We found it difficult to find, with no signage from the car park and mixed messages from parking attendants, in addition to the website sat nav postcode taking us to...

Disappointed 1: cold food 2: missing yorkshire puddings 3: Tasteless dry horrible roast potatoes 4: slow service. Veg came out before the mains Not worth the money. A nice place ruined by the well below par meal. Will not return.

Came with 6 adults and 4 children Really poor service long waiting time even though food was pre ordered not a lot of veg for 6 adults 2 small dishes puddings just got put in front of anybody without asking who they were for was...

carrot and coriander soup which tasted heavily of coriander, warm bread was a single slice which had been toasted the butter on the plate had melted by the time it reached the table, thyme infused chicken was very nicely flavoured and juicy, however the beetroot...

Booked as a surprise meal for my parents 60th birthday. Embarrassed that I suggested it! Service was OK, but as the evening went on no staff came to our table to ask for drink top ups etc’s. We waited over an hour for our food,...