The Tower Hotel, London in Tower Hamlets

Do not stay at this hotel. I rarely bother leaving bad reviews but I make an exception for this place. The rooms are awful and the staff are completely ignorant and rude. Some rooms have no heating, I asked for a heater repeatedly and it just didn’t come. When I later complained I was called a liar and told I didn’t ask for one and told that the ‘cold is just a feeling’. No hint of apology at all. Horrible, horrible people.

Way too big hotel. Terrible experience wasted a lot of money, Inconveniently located Compared to if you want to go to the center you have to have several shifts, it is a large hotel there were three elevators that worked, the 4 did not run, breakfast, you stood in long queues, there was a canteen atmosphere, sad food, etc, it didn't make it any better that the fire alarm went off when we finally got our breakfast, after which we stood out on the street in our outerwear for a long time, afterwards we had to go up at seven hall as there were so many many people. When we arrived there were problems with the room Which had to be investigated. But we got a good service and dinner.

Very clean and pleasant. Room overlooked the Thames and Tower Bridge. Plenty of restaurants around St Katherines dock. Easy walk to Tower Station district line. Cabs available when needed

It is a hotel that may have been very good in another era. That era is already extinct. Now only flashes of that moment remain. It shows that its facilities have not been improved much. Breakfast is very good. The rooms are cold. The heating does not reach more than 20 degrees Celsius. The staff speaks very basic English that is difficult to understand. 95 percent of the staff is not of Anglo-Saxon origin and cannot be understood when they speak. It is only cashless and it is also very expensive. The bar makes generally good drinks and the food is pretty good.

Very nice hotel with a lovely view of the tower, 100% recommend….will be back again.

I used to get this service, I can't wait to say excellent

Great rooms, even better views of london, service was great and staff friendly. Couldnt fault my stay first class all round.

Perfect taste with good service Gonaa visit soon

I recently stayed at The Tower Hotel in London and was thoroughly impressed. The location is unbeatable, offering stunning views of Tower Bridge and the River Thames. The staff were welcoming and attentive, ensuring a comfortable stay. My room was clean, spacious, and well-appointed, providing a perfect retreat after exploring the city. The on-site dining options were excellent, with a variety of delicious dishes to choose from. Overall, The Tower Hotel exceeded my expectations, and I highly recommend it to anyone visiting London. 

Great hotel, quiet and friendly, I will come back

Great place to stay everyone’s lovely couldn’t think of a better place to stay in this area.

Our bathroom smelt damp and mouldy. We tried to call reception on the phone to report the problem, but the phone didn't work. It's a massive bed factory and our room was some distance from reception, so we had to report the problem to reception as we left the hotel to go out for the evening. I pointed out that it was the shower curtain and they said that they would get housekeeping to attend to it. When we returned to the room later that evening the problem persisted and both the bathroom and bedroom smelt rank all night. In the morning at 9-00 someone next door started drilling which woke us up. This experience would suggest that their expensive rates are too high and that they owe us some kind of refund.

Hello, so I recommend this hotel to you. The rooms are top notch, the service, the staff very friendly and so on. Very strategic location of a hotel, really nothing to say bravooo!!!

Great hotel. The staff is friendly and the rooms are also nice and clean. Room service has everything you need. Ideal for visiting the Tower of London

this was a lovely weekend away and very reasonably priced would highly recommend

Its absolutely Amazing try it yiu wont regret

Very clean and tidy. Service was excellent. Everything I expected from a top hotel

December 2023 Christmas: The perfect location next to the river, the Tower of London and with good communication.. The bed is big, but the toilet is small, narrow and with white tiles (old, needs to be modernized). The breakfast service a little short, more things would be missing.... BUT MOSTLY what I DON'T LIKE about the website is that THEY ONLY SPEAK ENGLISH

Great place to bunk in for the weekend if you come to town. Excellent rooms, excellent room service and serene ambience. 👌

I was worried because there were some bad reviews, but the staff responded kindly. (However, when I left my luggage, the black staff member responded very rudely, which made me feel bad. He seemed to have a bad opinion of Asians.) I booked a Tower Bridge view room, but the river view room was slightly larger. Nevertheless, the atmosphere was really nice in the evening. I ate food packed from Borough Market and fruit I bought from the supermarket while looking at the night view, and the view was so good that I couldn't remember any of the inconveniences of the room. I think it's okay for a 1-2 night stay. disadvantage 1. It says there is a refrigerator, but there is no refrigerator. 2. No USB charging terminal 3. Windows won't open 4. Floor carpet 5. The water temperature must be adjusted by turning on the bathroom faucet (hot/cold water) separately. 6. Unfriendly black staff at luggage storage area merit 1. The view relieves all the fatigue of travel.

Great night stay. One of the most comfortable beds and great staff

I had a great experience staying at The Tower Hotel! I had a lovely room overlooking the St Katherine’s Docks which was gorgeous to wake up to. Breakfast was always delicious and there were lots of different options - cooked breakfast, pancakes, cereal, fruit, yoghurt and pastries. The staff were helpful and attentive. Worth booking in advance as the prices do vary massively.

Pretty good service, it's worth booking. The price is as good as you can afford, and locaion is really ideal.And you can have a good view if your floor is above 10th, I have had good time in London, and thanks to this hotel, it made the trip worthy. 5 starts definitely.

Once again a good stay. Clean large hotel room at a good price.

Wonderful Stay at The Tower Hotel I hope this message finds you well. I wanted to take a moment to share how much my wife and I thoroughly enjoyed our recent stay at The Tower Hotel in London. From the moment we arrived, we were impressed by the warm welcome, the impeccable service, and the stunning views that truly made our trip unforgettable. Our room was not only comfortable but offered a breathtaking view which added a touch of magic to our experience. The attention to detail, from the cleanliness of the room to the little extras, did not go unnoticed and was very much appreciated. We also thoroughly enjoyed breakfast and dinning which truly showcased the hotel’s dedication to excellence. Please extend our heartfelt thanks to your incredible team for making our stay so memorable. We look forward to returning in the future and will certainly recommend The Tower Hotel to friends and family. Warm Regards, Jags

It sounds like you had a mostly fantastic experience, with the highlight being the view of the bridge! That must have been a memorable sight, especially at night. It's great to hear the location worked well for you, making it easy to explore key spots around the city. I can understand your concern about cleanliness, though—those little details really matter when it comes to comfort. Hopefully, the hotel addresses those points, as they seem like minor issues in an otherwise lovely stay. Thanks for sharing your feedback, and I’m glad you’d consider staying again!

Polite, helpful, and prompt. Lovely stay!

The rooms were good enough but a bit well used in places, the view of the Tower Bridge made up for any deficite though. We were supposed to get a executive room but on booking in we were given a standard room instead with no explanation. When we queried this we were told the room we booked required repairing. We did get complimentary breakfast as compensation. The location of the hotel is perfect for central London and 5 minutes away from Tower Bridge tube station.

Genuinely such a disgusting hotel. The hallways smelled moldy and musty, and the time it took to call an elevator was insane. The rooms looked and felt like they haven't been updated since the 90's. The shower tiles had mold everywhere and the entire room felt like it hadn't been cleaned - we slept in full sweat suits because we were so disgusted which was a problem in itself considering the AC didn't work and the hotel was so hot. The view of the bridge is pretty, but not in a great location if you want to see anything else. I don't think the view outweighs all of the cons in the slightest. Would truly never recommend this hotel.

Lovely hotel with great views and location

Very well done, with a view of Tower Bridge.

We had a meal at VU bar and restaurant nice food reasonably priced service a bit slow but friendly. Would definitely go back, great views of Tower Bridge

I didnt actually stay here...only for parking. That said, the hotel is immaculate andcthe staff very polite and attentive. Location is next to Tower Bridge. Views are excellent, HMS Belfast just across the Thames. Tower of London a short 10 minute walk. There is a lovely glass Conservatory where you can enjoy the view with a drink and something to eat. I thought this was excellent. 5*

A comfortable hotel in a great location. Would be happy to stay here again.

Great location and a very nice hotel. Our room was a bit outdated, but comfortable. The air conditioning didn't really work, but it was nice to get some air with the windows, it wasn't warm while we were there. The service was very good, as was the food. It's just a really great location and i'd highly recommend this hotel.

Great location and food was nice. Had issues with a/c not working and if it did come on it leaked water from ceiling unit onto floor. When mentioned to front desk, instead of moving us to a room with good a/c, they offered us a fan...lol. the building is very dated, and there is a wait to get an elevator ride.

No AC. they have a Fan.. the AC in room is only a fan...its like a Sauna!!! Paid over $200/night!!!

Lovely view from our room, room decor could do with a touch of TLC

Brilliant hotel, lovely staff, room spacious for 2 of us. Very quiet.

I do not recommend The Tower Hotel in London. Upon arrival, we were given a room with no working AC in the heat of August. While the staff did move us to another room, which I appreciate, I specifically asked if the AC in the new room was working and was curtly told it was—unfortunately, it was not. At breakfast, they had no record of our prepaid meal, though the staff did resolve the issue quickly. Additionally, on two separate occasions, I overheard other guests complaining to staff about various issues, which reinforced my feeling that the hotel is poorly managed. Lastly, if you’re visiting from the US, be aware that bulky plug adapters may not fit in some rooms, as the outlets are placed awkwardly close to surfaces. While the staff was helpful overall, the hotel needs improvements. I give 3 stars due to the high overall staff quality.

My mom and I stayed during a vacation the rooms are pretty big and can sleep 2 or more people and stayed in a double bed room. The service was good and the location is awesome near famous landmarks like Tower Bridge, and other attractions.

Lovely start to our honeymoon. Great location, beautiful views and lots of dining options. Would definitely stay again

Me and my Daughter had a lovely experience loved everything, can't wait to go again 😊🙏

The room is small and so is the bathroom. The towel rack heater in the bathroom didn't work and the hotel never addressed it when I complained. The bed was only so-so insofar as comfort. Service sucks. Do not expect to be treated with respect if you have a gluten allergy/Celiac's Disease. Elevators weren't working half the time, so if you are differently abled enjoy half your vacation waiting in the lobby. Staff was disrespectful outright and jerks when answering even basic questions. What a poor end to my vacation by this awful hotel. Avoid this place. It isn't worth the money and the staff and facilities are just awful.

We love it there,the room is so nice and the view just amazing. Everybody is nice there and everything is really clean. English beakfast all you need for a good start in a good day.

I stayed in this hotel 8 nights. As soon as we entered we had a quick check in with friendly and attentive staff. Our room was on the tenth floor with a really nice view of the Thames. Even though the room was small, it was very comfortable and had everything. The bathroom with the tub was not very comfortable as it was very high. But everything was clean and they changed towels every day. Starbucks inside the hotel is definitely a plus point with very friendly staff who remembered what we had every morning. A wonderful experience, we will definitely be back! Thank you

A little noise from ventilation

**Title: Exceptional Stay at The Tower Hotel!** I recently had the pleasure of staying at The Tower Hotel, and I can confidently say it exceeded all my expectations. From the moment I arrived, the staff's warm welcome set the tone for a truly memorable experience. The hotel's location is perfect, offering stunning views and easy access to nearby attractions. The room was spacious, impeccably clean, and beautifully decorated with modern amenities. The bed was incredibly comfortable, ensuring a restful night's sleep. The highlight, however,

Excellent service, will come back again A++++

The room was a bit shabby, the shower was too low, the shampoo was empty, the window was broken. Otherwise clean and quiet.

The view is truly the best 👍 I came here because today is my birthday. I am someone who once learned hotel management, and from the moment you enter a hotel, you can tell whether the hotel is 3-star, 4-star, or 5-star. The front desk here is occupied by people who aren't exactly 2-3 stars. “How are you?” The staff don't even give a basic greeting... It's really pathetic and I hope they realize how shameful it is for a 4-star hotel in London. Even going to an ice cream shop would be better than here. The room is on the 6th floor with a Tower Bridge view. The air conditioner is broken. They said they were coming to fix it, but like the reviews below, they are just lying and in the end they brought me a small air conditioner. This is really low level hotel service. I ordered room service and called after finishing my meal, but they didn't answer, so I called again and answered. If you are someone who works at a 4-star hotel who has learned properly, “How was the food service?” I would ask questions, etc... Just leave it outside.... The manager wants you to feel ashamed. The shower and faucet are not controlled, so water comes out at the same time... I can't believe I'm paying to rest in a place like this... I would rather enjoy the view outside to my heart's content... The standard of the hotel with a beautiful view is so low, is it London? It was to the point where I wanted to. I just laugh at the fact that I couldn't charge my phone because there was no USB port, which is everywhere these days haha.

My family and I stayed at the Tower Hotel London during our trip to London this summer. I would recommend this hotel purely for the fantastic location! Honestly this hotel is perfectly situated for visitors looking to explore London from the river Thames via the uber boat system operated by Thames Clippers. We purchased the hop on - hop off two day family pass and found it to be the very best way to get around. The hotel its self is fairly average however its proximity to the beautiful Tower Bridge and ease of getting to other must see landmarks in London make it worth it. The breakfast option was well worth the extra as well. On our last evening we walked only 10 minutes from the hotel to Sky Garden for dinner and amazing views!

I just been there today at 15:20 and I delivered a family from Argentina. The place looks nice from outside however after I dropped off my clients the person in charge with the gates was "aggressively called me stupid idiot as I missed the exit" I never see him in my life I never hurt him there s no need for such behaviour. If you can help me ok if not it's ok to. Someone needs to speak with maybe he s having some mental issues or he don't like he's job. 2 stars as a first opinion as there might be nice people to.

Beautiful afternoon tea. Had a lovely gent looking after us, Cosmin in vicinity

Great location, clean and tidy and the staff were exceptionally helpful. Would highly recommended.

Really nice hotell, good breakfast and nice cleaners👌 Really close to the tower bridge and the towern

The location cannot be beat. It would appear that the hotel is beginning an update and some of the rooms are in need of freshening. That said, you cannot beat the view nor the proximity to Central London.

Other than the location and the view of the Tower Bridge, it was the worst hotel I have ever been in. 1- The entire hotel smells bad. 2- Room doesn’t have fridge nor microwave. 3- every single cabinet door is broken or doesn’t even open. 4- sink splash water all over the place and doesn’t have softener. 5- No power outlets near the bed. 6- AC controls are either freezing or very low, nothing in the middle 7- elevators are very slow. 8- $26 for the worst breakfast, the basic of the most basic, just scrambled egg, and two types of bread only.

The staff made our stay here memorable. Thank you Sanja, Damir, Soumya, and Roger for your kindness and hospitality. The hotel is in a nice location and 7 min walk to the Tower hill underground station. We hade a great stay and the staff was super nice and helpful with anything we needed. Once again thank you for making our stay here amazing.

Unfortunately despite the hotel being generally okay, I spotted mice in the early hours of the morning in the breakfast area on both nights of my stay. You have to walk through this area to get to the bathrooms and it's very quiet at that time of night, so presumably the mice feel safe to come out. Since this is connected to the kitchens I have my concerns. Mice aside the stay was generally alright, my room was mostly clean (there were some loose shaving hairs from the previous visitor in the bathroom), the decor is very dated but fine, the bed was comfortable. The room had all of the usual amenities, aside from a mini-bar. It can take time to be served by the staff at the front desk, unfortunately to use the self service in the lobby for drinks you have to go to the front desk to get an age confirmation voucher each time (which totally defeats the point of self-service), several times staff would be on their phones etc. Location is great and has a tube station and lots of local amenities in walking distance. If it wasn't for the mice I'd probably recommend this hotel which is a shame.

We made reservations for 4, unfortunately our rooms were very far apart and not reserved, but very friendly, helpful staff! Room quite clean, just a bit older and therefore a few quirks. Not 4 stars for Germans, but the great location makes up for it! Delicious breakfast buffet.

Great location for London Bridge. But it's been a long time since I've seen a room so dated. Could easily have been in a countryside run down spa hotel but without the spa. Massively disappointed for the cost. Got a room on the first floor, view a window that looked directly into an office block so curtains had to be closed at all times. Do not recommend you stay here. Booked for business and selected this hotel because of the gym. Only own machine per exercise with one stationary bike, one treadmill etc. It is air conditioned though. It said in a lift that there's free use of a different gym instead.

Stayed here two nights for work and upon check in I enquired as to possibility of paying an early check in (arrived 11am and check in wasn't until 3pm) so I could work comfortably from my room, they checked on computer and said "the room was not ready". While working from the lobbie I could see that other guests gradually arrived and the same proceedure was followed -front desk would check in the computer and then provide a negative reply- where this is a hotel policy I would have appreciated a direct reply. In addition when I finally managed to check in I enquired as to possibility of extending my stay the following day for an late check out or even additional night in order to be able to work into evening before my flight (check out is at 11am). Shocked to hear from frontdesk that can't be done through them and "better to do with booking because they give better rates". Obviously wouldn't have solved my problem because if I followed that route I would have to check out 11am and wait until 3pm to check in into a different room. Shocking to see that front desk could not manage reservations directly which is not practical for me as a guest. But what is most concerning is being referred by front desk of a hotel of this calibre to an OTA platform directly for a reservation. Service by front desk agents did not meet my expectations, lack of proactivity and attitude was not hospitality orientated. As a guest travelling primarily for work and in need to stay connected between meetings I needed solutions from the property and I did not get these.

The rooms are ok, but also rather shabby. The bathroom needs to be renewed, shower curtain and installed wood in the bathtub. The breakfast is ok, taking the lift is always very exciting because so many guests want to go, waiting times of 10 minutes are not uncommon. The location to Tower Bridge and the Tower of London, as well as public transport, is great

Rooms where tired looking chipped paint and wood in bathroom,when we pulled the plug out of the bath it came up through the drain on the floor all over the floor,as Im 70yrs old was frightened of falling.The rooms where spotless and food in resturant good just need to fix and paint to make it really good such a shame,as everyone was so polite and helpful.

Centrally located and great vibe to the place around the hotel I would definitely stay there next time.

The hotel is beautiful, we are holidaying as a family

Travelled to London for a business trip and stayed in this beautiful hotel for a few nights, honestly had low expectations of a hotel priced at this range however I was blown away by the great view and quality of the hotel service. Would definitely come again!

Well located, obsolete old fashioned hotel. Maximum overpriced! The service desk and consierge are both very good.

Optimal location, subway reachable in 5 minutes on foot, ideal for a city trip

Rooms are very dated and quite dirty in places, especially the bathrooms. We paid £245 per night for tower bridge view and the room was disappointing. Staff didn't seem interested when made them aware of this. Bathroom was very dirty and unacceptable, Shame I can't add the photos I took.

This hotel is in an amazing location and has a variety of food for breakfast. However the rooms are very small, no room to put your suitcase and if you are sharing with another person you are ontop of each other. The drainage system is terrible, the toilet was blocked. I would not recommend staying here at all

Great place to stay for the location and a really good view. Rooms are very dated, and cleaning can be brought up to scratch. When I stayed, my bin wasn't emptied for two days, and my room wasn't cleaned. There was no do not disturb sign, so it's just down to pure forgetfulness. The staff were polite but always seemed busy with something else and not 'available', rushing around a lot. Made me feel quite unwelcoming and not what you want when you pay that much money. I had a weird experience when a group of people started letting off fireworks in the early hours of the morning. Really annoying and woke me up after doing a night shift.

Two days in a row a member of housekeeping let themselves into my room within seconds after knocking on the door and when asking them to leave they hovered and asked me when I was leaving the room. I felt extremely unsafe in this hotel and would never go back.

Old charm, need improvement in bathroom.

The air conditioner did not work. It was VERY noisy. If you’re looking for a good night sleep, you won’t get it here.

This place is immaculate! Would definitely record staying! Lovely staff!

I came here a few days ago and stayed with my family. The service was impeccable, and the people were wonderful. I will definitely come here again.

This company pays people to give it 5 star reviews. AVOID

Worst Hotel ever visited don’t recommend

Amazing stay in a great location with all your needs catered for

Very nice hotel and staff very friendly

Great place went with familly will come again

According to Someone, This Hotel is 🏨 Very Very Good 👍. Love 💕 💗 ❤️ Lesli Jacobus Tyrone Van Den Broek 👖.

Great location. Get a room with a view of Tower Bridge.

Absolutely the Best Hotel to stay at while visiting London, perfect location and views, easy walk to Underground Tube, pubs and late night food. The "vicinity"hotel restaurant and bar burgers,bpastries and Ale terrific and priced appropriate along with the excellent staff and waiter service. Room service on point with fresh bottles of water daily. Located at the base of the London Tower, away from traffic on the river, perfect.

Very nice place with great hospitality and clean will be very happy to visit again

Had a great stay at The Tower Hotel. Luxury rooms and a fantastic hospitality at all times. Would recommend.

I originally booked this hotel for the view alone. Believe me it is completely worth it. Our room was clean, large and of course had an amazing view. We had two double beds, a large amount of storage and the location is super convenient. We stayed in room 869. The bathroom had a tub and shower option, the AC kept the room comfortable and there table and chairs were a great place to sit and enjoy the view. The Concierge was very helpful with our luggage and assisting in directions and transportation. Check in we did at self check in and Check out was as quick as dropping our keys and giving our room number. I would definitely stay here again, not just for the view this time.

Lovely experience, staff very friendly

Had a meal here food was good service was ok

Booked 4 nights and am leaving 1 night paid and leaving. To be honest 99% of hotel staff and hotel itself is awsome. But trying to get dinner tonight at hotel restaurant the door guy was a completely rude saying the kitchen closes in 20 min and acting put off we were even bothering to dare get dinner at our hotel. My 2 kids and me came here to enjoy london and spent a large amount of money to stay here and that's simply unacceptable. Booked our last night somewhere else and didn't even ask for a refund as we just simply do not need to be treated like this.

Excellent view of the tower bridge and walking distance to Tower of London, and park. It has reasonable parking compared to many other places in London.

Our room was ready for early check in. Quite pricey and decor a bit tired on the guest floors and rooms. Hotel really messed up a booking for a friend who had travelled half the world to visit. Many promises to call with progress. Nothing and duty manager left shift without calling. My wife tried to call for update and was cut off twice. No apology or refund offered after 30 minutes plus of calls and time wasted during a day out. Disappointed in the hotel service and management.

I am so pleased to write a review about this hotel the location is perfect and they actually rooms are all in a good size and everything up to date I will book this hotel again if I have to use it in the future the food is also good and the service itself in the customer service I absolutely brilliant

The hotel itself smells and is in desperate need of upgrades. Rooms do not have air conditioning, they are old and dated, stains on light fixtures, decades old hutches and end tables. Beds are comfortable though and it’s relatively clean. Front desk staff don’t acknowledge you and are unfriendly so self check Is best. The highlight here is the location and views which are amazing.

The room was spacious, clean, and well-appointed, with modern amenities and a comfortable bed. I particularly appreciated the floor-to-ceiling windows, which provided an incredible view of the bridge and the river. The bathroom was also well-maintained, with a good selection of toiletries. The hotel staff were professional, courteous, and always willing to help with any requests or questions. Check-in and check-out were smooth and efficient. I had breakfast at the hotel's restaurant, which offered a wide variety of options, both hot and cold, with high-quality ingredients. The dining area also provided beautiful views, enhancing the overall dining experience. The hotel's facilities, including the fitness center and business services, were more than adequate for a comfortable stay. One of the highlights was the hotel's outdoor terrace, perfect for relaxing with a drink while enjoying the breathtaking scenery. While the hotel is slightly on the pricier side, the exceptional location and quality of service make it well worth the cost. The only minor downside was the occasional noise from the busy surrounding area, but it was not significant enough to impact my stay negatively.

We stayed for about a week, at the start of April and had a great time! The location is perfect, the bar overlooking the bridge was great...2 for one cocktails, the concierge was a wonderful help! Only downer was the amount of time spent waiting on the elevators....We'd definitely stay at the Tower Hotel again!!

Me and my boyfriend stayed here a while ago. The room was perfect, view was lovely, and we had an amazing time. Hotel is super fancy and welcoming. Would definitely come back again

Great location. But our room was worn out. Tile scuffed. Shower head didnt work. TV didnt work. Teapot didnt work. No AC and they were uoset we wanted a chiller. The dresser was beat up drawerrs barely closed. And the elevators were the worst. One was out and the others could take up to 8 minutes to open on your floor. We were not in the room much but was so disappointed. The location was the best. That was it.