The Toll Bridge Restaurant & Bar in Dover

Chef is superb, staff really great and wonderful dining experience

Gorgeous but not enough food, drinks are pricey, staff are attentive, atmosphere comfy and warm

It's okay, I've eaten in 20 + smoke houses across the country and this is on the bottom of the list. Anything smoked is absolutely drowned but the most thick Smokey flavour. It's literally like eating a bonfire. They really need to change the wood they are using to smoke with. Chicken wings was one of the best chicken wings I've eaten. But anything smoked is awful. Wouldn't swap anything neither and it is terribly over priced for the amount of food you get. Menu made my mouth water but that over the top smoked flavour really did make me feel sick after a few mouthfuls. Wouldn't go back

Was looking forward to meal here after good reviews from others. Left a bit underwhelmed. We have the smokehouse share combo. When served to other waiters took time to explain meat on platter. For some reason was not explained to us. Part of the platter is lamb rib. Not cut I have had before and would avoid again. Very Fatty and more or less not edible. Feed back to waiter how said they had had similar feed back in past. Yet chefs do remove and they don't warn customer which I think they should. As result did get refund of round of drinks. Not sure if I would eat her again or not.

Amazing food! All food was very tasty, from starters to Sunday Roast and also deserts.

Good smoked food. Nice atmosphere. Paid parking very close.

Had a wonderful roast here today! I had the smoked turkey and my friend had the smoked beef brisket- both were melt in the mouth delicious. I’ve never had meat taste that good! The service was fantastic, brilliant waitress, didn’t wait long for food or for the bill at the end. Can’t fault it.

A great discovery in Sandwich, along the canal, outdoors in summer. The dishes were delicious, the grilled meats very good (especially the burgers), several vegetarian options (the risotto was a treat) as well as a menu for children, the waiters pleasant and good advice! There was a bit of a wait time but it was worth it. We will definitely come back on our next trip to Sandwich!

Nice bar/restaurant, great when you can sit outside and watch the world go by. Had the Sunday lunch, beef brisket was great and veggies really nice. Horseradish sauce was like mayo (unless it was mayo 🤔) Reasonable price for food but draft beer at the bar are limited and London prices.

The best Sunday roast I have ever had!! All the food was amazing. People and service really good though you have to order at the counter. Amazingly pet friendly! Nala loved it too. THANK YOU! 110% recommended

Sat upstairs on a warm summer's evening by the big window overlooking the river. Lovely. The food was very good. Made mine up of 2 starters and Asian coleslaw. One of the best meals I've had

Lovely place, great bar snacks, only criticism is the IPA beers were somewhat lacking.

Don't get the surf and turf the lobster is very disappointingly small

recently had the misfortune of dining at Toll Bridge Restaurant, and unfortunately, my experience was a letdown. I opted for the smoked and grilled combo for two, expecting a hearty and satisfying meal. Unfortunately, the reality was far from it. The combination of smoked and grilled meats was the main attraction, but what arrived at our table was a disappointment. The meat was overcooked and dry, lacking any semblance of tenderness or flavor. It was clear that the kitchen had either misjudged the cooking time or simply didn't care about the quality of their product. To make matters worse, the sides that came with the meal were equally underwhelming. The portion sizes were alarmingly small, making it seem like an afterthought rather than a deliberate attempt to provide a well-rounded meal. The sides lacked flavor and texture. For the price we paid for the combo, I expected a much higher level of quality. Instead, we got a lackluster meal that failed to impress. The overcooked meat and disappointing sides left us feeling unsatisfied and underwhelmed.

I was there for a wedding so we had a lovely time.The staff were great always happy to help and all smiling.foor was lovely and as I am a celiac the floor catered for me was fantastic with no cross contamination so no side effects the next day. A lovely and friendly place to go

Food good but we were unable to share a £25 main mixed grill main at lunchtime despite there being no lunch options. There is a £10 plate charge which took cost to £35. Ended up with 2 starters for £14 instead. That means they ended-up losing £11 & 2 future customers. Great venue though & the lone waitress was doing a valiant job. Additional note: The owner was good enough to reply to my review..however to suggest that you would prefer certain meals not to be shared is strange business-practice given that we spent less for lunch as a result of the sharing policy. I understand that there are overheads but it really should be down to the customer who should be able to decide if they'd like to share.

My partner and I recently visited and were truly impressed. We were taken care of from the moment we walked in and our food was absolutely delicious, also very well presented. My partner had steak and I had the buttermilk burger, we also had a lovely bottle of house white. I would thoroughly recommend The Tollbridge.

The service is good. The food is among the worst in Kent. Over-salted everything. The worst chips and peas. Appalling meat. Do not eat here unless you are a foodie masochist.

Incredible food in the heart of Sandwich. We had steak et frites au poivre, smoked chicken and the most unbelievable Sunday roast!! We shall come back to Sandwich just to have lunch here again. Thank you

The burgers were fine. Nothing special. The fish and chips was appalling. Over seasoned fish. All you could taste was salt! If we hadn't of been there with friends and not wanting to cause a fuss we would of sent it back and refused to pay! The toilets were dirty and the whole restaurant could hear the chef swearing in the kitchen. Messsage to the chef and owner: Go back to Wetherspoons.........

The amazing Bao bun and mussels.... delicious. Surprisingly quiet for a Saturday night. Not sure why they are stacking chairs in front of the river view - could begin to need some tlc before long.

After visiting the restaurant I had heartburn all day. The food was not very tasty. The only plus is the location

Lovely food and fantastic service!

Best family Sunday lunch out in ages. Amazing varied menu with the classic roasts meats and a selection of innovative dishes to start with. Turned up without booking for 6 people and got us a nice table by the window. Very proffesional front of house with Maddie, Tom and Lily looking after us and the kids. Bao Buns and other bits to start with and roast beef and bento Box for mains. Crazy good beef and a pork rib that melted from the bone. Try the tiramisu for dessert if you never been in Italy. Also great value for money £25 for 2 courses ( regular hungry ) £32 for 3 ( XL hungry ) We will definitely return in the summer to eat outdoors. Many thanks to all of you. We'll done

A good recommendation from local people and I think that it is definitely not biased... I have had a great evening. And a quality wine list. Great atmosphere and an amazing building.

One of my favourite restaurants! The food in here is absolutely incredible and really good value. I have eaten here on numerous occasions over the past 6 months and every time the staff are friendly and the food is just insane.

Maybe my expectations were unrealistic but a disappointing experience. Smokehouse cooking with an Asian twist; impossible to disappoint me but sadly it did. The welcome was a bit formal and didn't help in an empty restaurant. The friendly nod from the chef was noticed and much appreciated. The decor is tasteful and empathetic to the characterful historic building. The menu is exciting. The Korean chicken wings were amazing. It set the scene and made me excited, as a starter should. It was served in a beautiful 'bibimbap' style stone bowl and the fingerbowl was a nice touch. I needed it. The wings were that good. The southern fried whole chicken breast burger with an Asian slaw sounded promising. Not what I would have ordered if I came with a group. There are far more exciting options to share. Then the disappointment. The breast was terribly greasy and the slaw a bit tired. Serving it on an undersized plank didn't help. A tired trend I never cared for especially after I saw beautiful ceramic plates coming out of the kitchen. Next visit will be with friends and different dishes so I am going to remain optimistic.

We went as a party of 4. Three of us are vegetarian, we were celebrating my mums 84th birthday. We had been before and there were usually good veggie options. Looked at the menu and could see nothing. At that point we were thinking of just having chips and never going back. However how wrong could we be. Explained to the lovely friendly waiter about being vegetarian. He went away and came back with some adaptations to the menu, which we were more than happy with. The chef came out and explained that it was a bit of a difficult time at the moment, and to keep an eye on the menu as they were doing more veggie stuff again. We were also given some wonderful rosemary bread and smokey dip and mac and cheese side to make up for it. In the end we had a brilliant time and the food was absolutely delicious, could not fault it. The atmosphere was lovely, helped by the brilliant friendly staff. I am looking forward to going back there, though I will check the menu to see the veggie bit is back on track. Would certainly recommend the place.

We thoroughly enjoyed our family meal here and the service was friendly, welcoming and efficient. The menu was rather limited, especially for vegetarians/vegans and a bit heavy on salt. The food was of good quality and nicely presented, albeit a little pricey.

Turned up with no booking and they made space for 7 of us. We had not looked at any reviews but not disappointed. The sharing platter for two was more than enough and the other dishes ordered for children very generous. Not sure about the cocktails but the beer was OK. Staff very good and did not bother us every few minutes. Overall a great place to eat. Plenty on the plate.

Lovely food as always but service was very slow

Great food. Polite staff. Even battered me a Creme Egg.

Restaurant very well located with a great welcome. We came with 5 adults and a baby. A baby chair was provided. The staff is very friendly, always ready to offer us a great meal 😎👍

We had the pork roast and it was amazing. Roasties were perfect. The meat was so well cooked. Parmesan chips and all the veg was lovely too. Will be back!

All the smoker dishes outstanding, in conception and execution, and manager and waitress exceptionally courteous and accommodating to our needs

Just finished a meal here and can honestly say it was the best meal I have ever had, my husband had the bento box which he won’t stop talking about and the ribs I had where incredible, the waitress was extremely polite and friendly and the restaurant was super clean, a must if you are in sandwich

Booked at short notice on a whim, very pleased with my choice. Great food and location, friendly and welcoming staff.

We’ve just had another amazing Sunday Lunch at the Toll Bridge. Fantastic succulent pork, superb freshly cooked vegetables and the best roast potatoes you could eat. All served by friendly attentive staff. We’ll definitely be back soon.

Brilliant food in a really nice relaxing setting. Our group had burgers, bento boxes, brisket and steak and everyone enjoyed their meals.

The food was excellent 👌 Though it was a busy night for them. We were served well and in good time. Having the pulled pork and steak between us. The flavours of the meats were greatly enhanced by the home made sauce and from being smoked on site. Priced well and good portion made for an excellent evening. OUTSTANDING effort by the whole team there

Was not impressed.. paid £20 for a burger and chips which was tiny so tiny it come out in a little basket, I genuinely thought it was a kids meal. Service was not as good as times I've been before. Probably wont be back, which is a shame as I have loved this place in the past.

The food was so good (sunday roast) and the portion very generous as well as very aesthetically pleasing. I would gladly come back. Days after this meal I still think about it from how good it was. My congratulations to the kitchen staff.

A beautifully situated quayside restaurant in Sandwich. A friendly atmosphere to enjoy fine food and drink. Staff were polite and attentive to our every need. Starters were a generous size with the spiced smoked hummus and pate enjoyed by my partner and I. The smoke house menu and Bento box has a rich deep taste without overpowering the rest of the dishes. Well worth a visit, and we'll be making it a destination during the summer to enjoy the terrace in better weather.

Food here is excellent and the staff are always friendly.

I can’t stop thinking about my meal yesterday! Even the bread whilst we waited was incredible! I had the burger (of course) plus dessert as everything they brought out was really tasty. Nice cozy atmosphere & close to parking on the Quay. Thank you, i will be back!

Food really good. Atmosphere buzzy. Good vegetarian choice. Will definitely go again - would love to go in the summer and sit on an outside table - would be amazing!

A disaster really, a particularly slow service, we asked at 40 minutes how long the food would be and was told it was “just being plated”, 30 minutes later it arrived, but one meal missing which we were blamed for, this one arrived 15 minutes later. Roast potatoes have been roasted and kept warm for so long that there was hardly any potatoes left in the middle, the meat was tender but tasteless, the greens were very undercooked and cold, the puree that the food was balanced on was cold. Very unsettling to hear the shouting in the kitchen, really doesn’t make you feel comfortable. Wouldn’t be able to recommend this place!

The Toll Bridge has had a few changes of late, but last nights food was amazing. A generous portion of delicious meats, with fries for £26...great value. Service was good too and we will return!

Never again after the foul language used by who we could only presume was the chef to his staff. we could hear every word, then to see a very young lad appear who must still be at school who looked quite scared and tearful did not make for a nice time. Felt very sorry for the young man. I wouldn’t treat anyone with such disrespect especially a youngster who is probably wanting a bit of pocket money. No need to treat anyone like that. As a grown man the chef should be ashamed of himself, I wouldn’t recommend eating or working in this place if that’s how they feel customers want to spend there time (hearing the abusive behaviour) and I certainly wouldn’t encourage anyone I know to take a job here if the chefs bullying behaviour is a reflection to those in charge. Needs new management or some staff training and a read of employment laws as to how you are supposed to treat employees. Disgraceful.

Great sunday roast! Walked in without reservation but could be seated. Portions are filling, all ingredients were fresh and tasty. Recommended!

We went to The Toll Bridge to celebrate our anniversary and what a treat we received! Best meal of the year in a restaurant. We started sharing a prawn and avocado Vietnamese style roll. I had a snack also of prawn lollipop. Big tiger prawns coated in breadcrums served with mustard and spicy sauce. After a glass of prosecco we went for the sharing board for 2 people. What a dish to share!! A selection of the best meats from this smokehouse , brisket, pulled pork, short rib, pork ribs, marinated turkey with bits of smoked roasted garlic and delicious foccacia bread around it. On the side 4 dishes, homemade pickles, bean salad, coleslaw and we swapped the mash for chips. Absolutely stunning flavours. I asked the manager Mili and everything is made from scratch and smoked in house. The lady that served us, Chloe, made sure our dinner was really special with an attentive service and a comp hot chocolate at the end. Thank you all for an anniversary meal to remember

Absolutely delicious food! The prawn and avocado roll is mouthwateringly superb! The brisket is to die for - I can’t stop thinking about it! They have a new Restaurant Manager and the service was excellent. Can’t wait to visit again.

This was our first time visiting Sandwich. We were looking for a restaurant which did both Fish and Meat options. The food was amazing. We shared a starter which was really tasty. Prawns, avocado and salad in a rice paper parcel. The flavours were amazing. We moves on to our main course. My wife had the surf and turf and I had the mixed grill and again absolutely perfect. Desert was apple crumble cheesecake (really tasty) and camambert - great flavours... I don't remember the last time I went into a restaurant and had three erfect courses. Highly recommended!!!

Delicious food and amazing atmosphere! Such a peaceful place to be. The food was incredible thank you! Will definitely be coming back!

Absolutely stunning venue . The staff are amazing and great fun . Banter was great , very helpful professional and join in for a laugh at the same time. Couldn't do enough for us . As for the food ...WOW........ possibly some of the best mouth watering delicious food I have ever tasted . 5 star all day long . The food was a master piece and tasted even better . Mouth is still watering days after . I can't wait to return . Outside seating with heating . Very clean and cosy . Can't praise this place enough . Theve nailed it .. little pricey but worth every penny in all aspects . One of the nicest places in town . Very welcoming friendly and will be visiting again

Brilliant menu. Fantastic wine list. Perfect cuisine. Really impressive and great location. Friendly staff.

A spur of the moment decision which turned into a very rewarding dinning experience. Another surprising plus was the number of dishes that could be served gluten free, almost the entire menu. Exceptional good food with equally positive, cheerful staff. Absolutely would go back and would recommend if the area make a detour and check out this restaurant I wam sure you will not be disappointed. The rib eye steak dishes were delightful.

Sunday lunch (if you can call it that) at the toll Bridge. Should have read the the other negative reviews and gone else where. the meat was dry and very overly smoked. it totally over powered the meal. Roast potatoes we rock solid with hardly...

Popped in for a drink and to check out the menu. Menu looked good. So asked for a table. They had a table available. We were seated and given a menu. However having sat for 10 minutes pondering the menu. The swearing we heard coming...

Enjoyed it all. Lovely place to sit out with your dog and chat to people passing by.

Woah. What a Sunday roast! Im still thinking of it now. Amazing flavours. I have been a few times before and I’ve never been disappointed. Service was impeccable. Polite and friendly staff. Good coffee too.

Read some of the reviews on here got to say food great and fresh

We stumbled across this place by pure chance, but it turned out to be the best bit of luck we could have had. We fancied steak and decided to go for the Tomahawk steak which came with 2 sides. The steak was amazing, melted in...

Extremely good. 6 of us went late on Sunday at last minute, we were greeted by the lovely friendly staff who showed us to our table. A friendly chef came out noticed we had a dog and gave us some little crackling pieces for the...

We were shown to our table, ordered some drinks and looked at the menu. It was Sunday so both ordered a roast. The roasts arrived after quite a bit of a wait. It was busy, so maybe don’t do as many covers if the kitchen...

We called in for a drink and after receiving a ‘cocktail’ that was weak, tasteless and cheap and seeing the general filth plus hearing a potty mouthed chef in the kitchen we decided to give food a miss. Based on the other reviews and the...

We were really excited to try this new restaurant, and it didn’t disappoint. The staff couldn’t have been friendlier, and the service was great. A lovely location by the river, with options to eat indoors or outdoors. You can tell that the food is made...

The food was terrible, my mum (who is gluten free) was served a Yorkshire pudding, practically all the food was burnt and when we went to pay it was over £270, my grandad told him it wasn’t good enough for that price to the bald...

The worst meal and entire experience I have ever had. We waited 75 monitored for the food. Tasteless Mac n cheese, tasteless ‘beer can’ chicken, tasteless lamb koftas. We heard the chef/owner verbally abusing his team in the kitchen, we complained about the food and...

Food was awful, no taste and the wait was ridiculously long, we were offered more wine but wanted food not more to drink. Location is good and we have been many times before, but the place has deteriorated to the point of no return. One...

On the recommendation of a colleague who had been to the Tollbridge many times, me and a few friends went for dinner. Whilst we had a good experience in the restaurant and mostly enjoyed our food, afterwards we were all ill with various levels of...

Absolutely fab. Great service they really care about you. Food was unbelievable, we got the bento boxes where you get a bit of everything and all of it was completely delicious. Sat in the little garden soaking it up by the river. Would 100% recommend, will definitely be back if we’re in the area again.

Only 5 tables had anybody on them and we were turned away as they were too busy. Won't be wasting the time to try again.

Been here twice with friends cannot fault the service or food at all would recommend this place to anyone the food is amazing cannot fault it you can tell a lot of passion and care has gone into all his dishes the service was faultless...

Been a few times now. Service is just amazing chef is amazing lovely man to speak with. Food is just outstanding every time, so accommodating too. 100% recommended

Great location, fantastic food (seafood bento box is INCREDIBLE) and the loveliest staff. Visited Sandwich for the day and had an awesome night there.

Service was outstanding at all points, cocktails were excellent and the food the was a hit, would highly recommend the tommohawk steak, great value for 2 people and came with 3 sides, one of which the Asian coleslaw was unique and delicious.

Brilliant service, and lovely food :) had a great birthday meal, would recommend.

Amazing food (mixed grill) and really good value. I’ve heard the Sunday roast is great, can’t wait to try it.

Staff are attentive and knowledgeable about their dishes Food were served quickly, pipping hot , and delicious . Shane is such a talented chef Highly recommended .

Had an enjoyable and delicious Sunday lunch today. The Meaty Bento box was fantastic. Friendly service and great atmosphere by the river in Sandwich.

Service was outstanding, the sunday lunch was on point, would definitely recommend the brisket, also cocktails and drinks were great

Was really looking forward to spending our 10 Year Anniversary at the Toll Bridge, called in advance to try and book an nice table and tell them the reason for the visit. The restaurant itself is very nice and we were given a window seat and a little sign saying happy anniversary. The service from the upstairs waitress was awful. Being served by someone that couldn’t care less if you was there or not. Waited ages for drink and to order. We ordered the T-bone (£80) with 3 sides. The waitress did not write anything down or ask how we wanted the steak cooked. An hour and a half later (after being told numerous times the food would not be too much longer) the chef comes to cut the steak at the table and spends the whole time apologising about the wait and that the steak was not cooked properly, he then went on to offer complimentary sides but we told him that we had already ordered 3 and they arrived 15mins after the steak. No where for the steak to go on table as the waitress had not taken the menus or any old glasses or plates. We end up just wanting to leave after several apologies from other waitresses, we got the bill of just under £100 for steak and drinks they didn’t charge us for the late sides we left on table. The review is not about wanting anything other than for the owner to now what horrible experience we had and at no point during or after has anyone tried to resolve any issues (I emailed you before this review to ask your opinion on the situation) I’m sure this is normally a nice place to eat but for us a very arrogant and dismissive attitude, also for a £80 steak 20/30% was just fat. Very disappointed in the whole experience

-5. I struggled to give this place one star. It was a horrible experience. It is dirty and run down We went for Sunday lunch and waited over an hour to be given someone else’s side dish, but no dinner. After realising our food wasn’t...

Sunday roast for 2, 60 £, the amount of veggies was barely for 1 . I do not recomend. Rip off!!!

We arrived for my friends birthday meal on Saturday evening and was shown to our table by our waitress who came over to ask for our drinks. We ordered some cocktails, a jig of water for the table and our food. after 15 minutes the drinks came ( minus the jug of water) The 2 cocktails we ordered were the pink fizz, which we had we we came last month and they come with candy floss in the top. When they arrived, they didn't have candy floss in the top, and we mentioned this, and she said the sugar around the rim of the glass was the candy floss? I questioned this and said we had them a few weeks ago, and she said "oh we haven't got any then," trying to play us off as stupid really backfired on the young girl. Anyway she retook our drinks order and waited. And waited. And waited. To the point that some of our guests had been waiting 45 min without a drink. Absolutely poor service. Staff looked like they had fallen out of the school gate. No personality. Atmosphere was flat as the table next to us ordered an hour previous and them to be told they had lost their order. Everyone seemed unhappy. We decided to walk out. I recommend this place to people although high on price and portions could be more generous it was a really nice meal.......now I won't. I won't come back again. We ended up going to the Key Side Bar and Grill on the other side of the Toll Bridge. Half the price, outside eating, friendly staff and music Playing what a find that was and completely putt the Toll Bridge and there Staff to Shame. Well done for nearly ruining a Birthday!!!!!

Poor Service. 45 min for a drink. And the manager seems to blame staff shortages even tho when we walked in 4 people were behind the bar. You want good service don't come here. No care in the world and nearly a ruined birthday bit...

Firstly we ordered drinks at the bar that they said they would bring to us. They never arrived so had to go back to the bar to ask for them only to be questioned and nearly charged again. We should have left then and there...

We made a reservation really hoping for a great evening. The reviews looked good and we looked forward to it, only going out occasionally. It could not have been a bigger disappointment. When we left nearly two hours after our reservation, I had been brought...

Absolutely fabulous service. They were extremely busy but the food was well worth the wait. Staff were run ragged but so polite and accommodating. They couldn't have been more helpful.

Highly don’t recommend. We arrived and it seems like a lovely place when we got seated, we then had to wait ages for our drinks order to be taken and even longer for our food order to be taken. We sat for about an hour and started asking around politely if they thought it would come soon after seeing others around us getting their food before us. After 1 hour and 45 mins a waitress came and said our order had been lost so we re ordered and after a while they brought us one of our starters which we had ordered two and then waited a further 15ins but it didn’t come so we decided to leave. I work in hospitality so tried to be understanding but there is no excuse for this. Furthermore we barely received an apology which just added to the poor experience.

Poor, just poor. Waited for our food for 45 mins until a new server came over and tried to retake our order. We were constantly assured that the food was just 10 mins away, but it never came. After an hour and a half, we...

I took ages to get the food, not sure about how clean is the kitchen and the chef. Also bad service. Not recommended

We chose The Toll Bridge Restaurant in Sandwich because of its location on the river, unfortunately the location is the only good thing about it. The menu stated exactly the same ingredients for the Ploughmans platter and the Ceaser Salad so we questioned this and...

Had a family meal here meal for 8 people. Food was spot on, anyone who goes here definitely has to try the smoked combo or the bread. I've never eaten fresh bread that good before I come here

Pretty banging grub, meat eaters will bloody love it. Could barely move after smashing down the Ribs n chips. Thought about doing a desert but I was too stuffed

I booked a meal for my husband and me with my daughter (it was her birthday). The website made it look clean, atmospheric overlooking the boats on the quay, and with top class food well served. On booking, I was told that they would make it special for my daughter. What a disappointment the reality was! On arrival, there didn't appear to be any record of our booking, we were taken to a table away from the quay (although we had specifically made this request and it had been pledged on booking). The tables around us hadn't been cleaned, there were three full and dirty ashtrays on our table, and we were told that there was only one person on serving duty so we would have to order our food and drinks at the bar ourselves. Drinks came in dirty glasses. The meal was just about okay, but nothing more. I wouldn't blame the waitress, who was overstretched and was polite. Neither would I criticise the chef. But this was meant as a special occasion to mark my daughter's birthday and we felt the whole experience was a let-down (and of course her birthday was NOT acknowledged). We will never visit this establishment again and would warn other customers to stay well clear. Simply not good enough! Amateurish and poor management! ________________________________________________ My husband and I have just read your response to my comments, which is frankly offensive. A little humility and politeness on your part would not be misplaced. This was the first restaurant we have ever submitted a review for (we were hardly waiting to make an online complaint, as you suggest), but with my husband having managed over 40 eating establishments, our experience told us that yours is not up to standard, and therefore required the feedback. In essence, you accuse us of lying. This is not acceptable and is poor practice for any customer-facing business. I submitted our review in good faith. You welcome reviews, apparently - well, we gave the family's'; honest, and not sugar-coated or exaggerated. We stand by all the comments made, and intended to leave the matter there. However, in light of your rude response, we will tell you a few more home truths: - deceptive website - sticky menus - flies and dirt around tables - seats next to bins - long hair in food, We could go on, but I'm sure you get the picture and these issues are presumably known to you. Your waitress was polite and helpful, however was rushed off her feet. Complaining to her on the spot wouldn't have been fair to her. It was clearly not her fault, but that of management. Your aggressive stance hardly encourages a discussion off-line. I intend to leave our comments here and that is the end of the matter. I accept that our £90 spent is gone, that we had a poor experience, and so it is ultimately our fault that we made the booking. Our advice to you is that management is about listening to your clients, taking on board valid criticism and making improvements where you can. It is disappointing when you receive a poor review, but that's life! Don't be rude to customers who pay your wages and who may affect your future business. In general, step up and do better!

I really enjoyed my afternoon here

Top quality food, very friendly service, lovely location. Will be back!

Walked in on a whim on a rainy Saturday. Food was excellent, the bark on the brisket was spot on. Good service. No complaints. Thank you