The Tiltyard Cafe in Richmond upon Thames

The braised beef with beetroots was bland, only 3 small bites of beef, potatoes were tastless and starchy, and bland rice. Don't waste your time and appetite. Instead, go to the Mute Swan, that's the pub in front of the castle entrance

Gorgeous day to have lunch here, we chose to sit outside. Wonderfully spaced, generous amount of seating inside and out. I chose to go for a hot dish which was still open ...devine roasted chicken in aromatic apricot sauce with roast veges and my sister had scone with clotted cream and ham; both delicious. Service was excellent and with a smile x Best cafe/restaurant in London in my experience xx

Tasty sandwich, standard scone, pricey. We decided on the coffee counter rather than queueing even longer for hot food. Crowded inside so we sat outside.

Queued for ages for an over-priced cup of tea. Slow, chaotic and unfriendly service. The main servery closes at 3pm making everything even slower. Don’t bother with this place. Go to one of the cafes outside. We won’t be returning.

It’s a shambles. Queued for an hour. No menus. Food came cold, they had ran out of ketchup. Bring a packed lunch.

Visited here just before Covid and it has not improved.Queued for 12 mins only to be told they don’t serve decaf coffee.For this you have to join another long queue and use the self serve machine. Food grossly over priced and staff uncaring. Did not stay and went instead to the Cabin by the river next to the bridge.Excellent coffee and fair priced food.

Main cafe in Hampton Court Palace, busy in school holidays, with coffee shop, kids counter available and main meals. (However can be expensive)

Pork pies are too dry and over priced

Quite atmospheric, especially compared to the beautiful palace. Very noisy. Quite a wide choice. I had a sandwich with pesto, tomato and arugula and it was tasty. Beer from Meantime Brewery is tasty but very expensive! Just as expensive as my sandwich...

Bring a picnic to Hampton Court (or just over the road are loads of good eateries)! Light lunch area was total chaos. Sandwiches were £8.50 and came with no garnish, no crisps... nothing. Customers aren't given a number for their order, so when food came out nobody knew whose was whose. You wait next to the door to outside and block staff trying to get in and out from behind the counter. I was as hungry after my measly panini as I was before it. The hot food area is about £16 per dish and I can't imagine the portions are generous. The whole place as nothing to absorb noise so it is horrendous on the ears. Will never come back here and recommend others not to waste their money.

Very nice place witch my autistic child enjoyed and felt comfortable in.

This place should face inspection from food safety. The cutlery & the plates that we placed at the food counter all had remnants of previous food in them. The manager should face formal investigation of how it’s this bad. If anyone falls ill due to food poisoning the same manager & staff should face consequences. The staff are complacent because of captive market. I think it will be a wake up call when this negligence becomes a criminal liability - which it will if this keeps on going.

Popped into this cafe for a late lunch after a wander around the palace. The place had a nice ambience and the staff were polite and helpful. The food was okay but a bit overpriced, and the portions could have been bigger. I had the lasagne with seasonal vegetables and new potatoes.

Bring a picnic! Lovely location, that's about it for good points. Not much choice of "hot" food, only 2 options each for adults and children, food sitting out buffet style rather than being ordered, asked for a plain burger and was told no! The chef would not even consider leaving out the sauce and salad for me and my children. We are all autistic and each have different food aversions, even after explaining this the answer was still no. What about those with Allergies?! so we had to make do with a plate of chips (very small portion) Need to learn to be inclusive, the server did try a few times but the chef was the problem. Very very disappointed, this cafe let's Hampton Court Palace down unfortunately. I should've read reviews thoroughly beforehand, my advice is take a picnic or eat elsewhere before or after your visit.

I somehow expected a cafe in a royal Palace to serve delicious and healthy food. A small bowl of salad £10. Sandwiches made from foam rubber bread with a single slice of cheese or ham. Utter rubbish, William and Kate get involved, you wouldn't feed your children this

I have to say, when I first reviewed this place, it was HORRENDOUS, staff in tears due to just utter chaos, drinks coming out that didnt seem to be for anyone but crowds waiting, but now things seem to be better, although I came this time at a quiet time. The savoury food in the coffee bar still looks bad. One couple walked over took one look at these "rolls" and commented "they just have horrendous rolls" and walked away. I just don't get it? Why sell overpriced rubbish when you can see it's rubbish so people won't buy it?! It makes no business sense. But queues were not too bad and coffees etc are OK. Cakes look better than a year ago.

Great to find vegan options among the hot meals. I enjoyed the tagine (with coconut-based cheese), green beans/cabbage and potato wedges. The far serving area opens at 11:30 a.m., which relieves pressure on the main coffee bar area. Lots of seating indoors and outdoors.

It's not cheap, but if you're hungry, you'll buy it. But it was delicious and juicy. Daily memu chicken and pork

£6 for a sausage roll which would make Greggs look gourmet - served with a side of limp salad which looked ready for the compost. V poor

£3.95 for one tiny scoop of ice cream, on a very small cone. I came here for a nice ice cream and was disappointed at the size of the portion. I was confused with one of the staff members because she wasn’t very clear on telling me where to go to pay for my tiny ice cream. please make portions bigger

Had the cauliflower soup for lunch, was not good. Bread was stale. Food is not good and it is expensive !

Decent lunch but the cakes were a big let down considering the price.

I visited this restaurant for a light, and early, lunch. My ciabatta was tasty but could have been toasted a bit more. My tea was fine. Service was friendly. It met expectations for this type of food place.

Expected a wait as busy with nice weather and garden open day. What I didn't expect was to get made to queue twice because the lady switched tills ,so after waiting some time I moved across but she was no help at all in getting me to front of line where I had been. She then didn't give 25p off for using reusable cup, and at £3.70 the mocha was watery, practically flavorless certainly without any chocolate tones. Also meant to be able to add a hazelnut shot for 50p but that wasn't added. No recipt printed. It's £6 a slice of cake, near £8 for soup, near £19 for meat meals. Tables were clean.

Rather splendid place, one in which I would highly suggest to dear loved ones. However, it saddens me have to say this, I shan’t keep this one in- when I was served my usual clotted cream and strawberry ice cream, one in which I love to savour and indulge in every once in a while. To my utter shock, I was referred to by the term ‘bruv’ by this young gentlemen. This is the problem in today’s youth, no idea how to formally address elders, thank god my beloved auntie Clementine was not there, bless her she wouldn’t be able to endure this behaviour!

I visited the tiltyard cafe last weekend. I am extremely unimpressed with who I believe to be the manager named Vintar. The cafe was extremely busy and he was just standing there demanding things from his staff very rudely. He wasn’t doing anything himself. The other staff however were doing their best and were very helpful. I hope this is seen and taken into consideration as he ruined the experience for me.

Big restaurant; has plenty of seating. Limited menu, small portions, (baked potato & chilli but no side salad unless you pay extra). Cakes not too interesting. Location wonderful.

came in to put some flowers on the place where my grandfathers ashes are scattered and stopped off with my grandmother for a small treat, ordered two croq Monsieurs, both were ice cold in the middle and not reheated properly for something so simple. when telling the staff what was wrong, we were told that they were heated and when we said it wasn't for long enough the rest of the staff just stood there looking at us gormlessly. Overall not very helpful and didn't seem like they cared that much

Really bad for gluten free options. Some food items are mislabelled, not containing allergy information. Staff was slow to acknowledge me when I wanted to ask a question about allergy information. I don’t feel the service was very good

The manager of this cafe must be proud of providing the worst service in any cafe for miles around, since this has been the case for many years. 20 minute wait for a coffee today. Food is unappetising and overpriced. This cafe needs more coffee machines and more people to make hot drinks. A greatly increased selection of cakes would be easier to serve and please customers. The whole thing needs redesigning and managing by someone who knows how to run a customer facing business.

Since they’re taking in so much cash, you’d think they might employ someone to clear and wipe tables. Dirty cups, icecream tubs on all the empty tables. D I S C U S T I N G !

Spent close to 20 minutes waiting for two coffees and two pre made bagels. Staff were evidently very busy and I would guess under staffed. The Service staff at the cold food were lovely and trying their best but (what I am guessing was) the manager spent most of the time swanning around in a suit not doing much and when he did go behind the till the way in which he spoke to his staff (mostly very young) was not very friendly and was happy to give them more tasks to complete but did none himself. It is school holiday so understandable that they were very busy and the food and coffee was good but a very stressful atmosphere.

Overpriced, understaffed and pretty disappointing.

Popped in to try and get food but the cakes were smashed up and had no lid, big queues but not much to actually eat in general. They are next to the kitchens so it would be nice to have some historical meals! Again, just feels like a lack of effort for such an expensive place.

Went to the cafe at 4:30 and we have been told is closed and no orders can be placed. Staff was rude as well, rushing more to finished their shift and go home,while other customers were still there.i work in hospitality as well,but found the staff here, for ev second time when i visit the place, very rude and just sad people. Maybe get a job that will make you happy. P.s.The website states that the cafe is opened until 5:30.

A choice of 3 different sandwiches. Thought ide have egg. Oh no you cant as it is the last one, and just gone. Its 12.15 pm and sparse choice unless you want a cooked meal !! Very poor, considering the cold Latte... Last visit for me thanks.

Unlike the palace staff who are efficiency personified the cafe is a shock. The food is not cheap but the service is at a glacial pace with staff not interacting with the long queue. 2 staff, one inputted the order then disappeared to check the discount allowed then another staff member activated the order in their absence so she could put another order through and left the food off. We had to pay separately for the drinks and the food.

Plenty of choice both for hot and cold food

For somewhere as beautiful as Hampton Court that is representing the royal history of Great Britain, the coffee is dreadful And the oat milk hot chocolate isn’t much better! why is acceptable to serve such poor food and terrible drinks ! My husband described the coffee as grey and tasted like dish water, he threw it away. I had hot chocolate, was ok not hot and incredibly sweet with not much chocolate. Up your game and serve proper coffee and hot drinks, try and impress the customers! Very disappointing that’s for sure !

Very nice varied menu, lost a star for cups and cutlery not always being particularly clean, sorry. Cornish chicken, and the macaroni cheese were lovely.

Coffee is ming, henry the 8th would be disappointed

Really disappointed, after a really lovely morning and afternoon we popped into the Tiltyard Cafe, the most expensive lunch two sandwiches and three drinks was nearly 30£. The sandwiches we had were extremely dry, and tasteless and the choice was really limited. I wouldn't recommend stopping here unless for a drink/hot drink. The space is clean and tidy, with access to toilets, but the food was really poor. We were advised after there are pubs/cafe across the road from the palace so will try this on our next trip.

What a shame we had to encounter this cafe whilst we toured around Hampton Court Palace. We both had a hot chocolate and one of us had a carrot cake and the other a plum cake. Both were disgusting. The carrot cake had so much sweet cream muck and the plum was dry, tasteless and inedible. We looked around at other diners’ food and we were not impressed. This does not reflect well for the UK tourist industry and we are extremely embarrassed that Hampton Court Palace can serve such rubbish. Shame on you ….

The Palace is exceptional and the staff courteous and helpful. The cafes were the only blot on an otherwise grand visit. Poor range and eye-watering prices. We decided to not buy anything and it looked like a lot of other people had come to a similar decision.

The pie and potatoes /chips and mushy peas with no gravy were awful. Inedible in fact. The chips and peas were cold. The pastry was so thick it was difficult to cut. Meat was chewy and gristley. The seating area is cold and on a cold day should be warmer. We were very disappointed always round. Captive audience I suppose!!

Needed more seating and cheaper for cost us £38 for 2 burgers

Fabulous respite after a day's touring magnificent Tudor Palace, and the NYC Met could take a cue from how to serve palatable food in a clean, modern atmosphere inside a museum!

Fantastic location but failing in the basics. We visited on a quiet Oct afternoon and found dirty glasses by the water dispenser and a shambolic tea/coffee self service counter (more like a motorway service station).The quality really didn't match the environment - (food hygiene rating?) The alternative eatery at HC was a lot better.

I felt like a peasant ripped off by the king! £5.5 for a donut bought probably with bidfood company! Pastries/cake or coffee are a joke too. Quality is poor abd the decor is depressing!

Nice big restaurant but not much choice food wise maybe because it was later in the day ?

Very over priced. Put me off buying anything. We just bought 2 cans of pepsi at nearly 2.50 each

Tablets were littered with pots ...only had a scone which was supposed to be fresh but wasn't .waste of money ....

Horrible coffee, cake was bland. Good service and the coffee shop is nice.

Ordered a coffee, service to order was quick, waiting for the coffee was ages.... Eventually loads more staff turned up to help out.

We have been coming here for years, also to see the rise garden, wild park, and kitchen garden. For us it is the only disabled loo (not all disabilities are visible) in the area. But yesterday there was a tent blocking the entrance with a female security inside. Where was our tickets? What tickets? We’ve been coming here for years without tickets. It’s only a cafe FGS. You mean we know have pay to use the disabled loos and get water a tea and a coffee on this the hottest day of the year? How much are tickets? Online £8.50, at the ticket office £26. You mean you are charging elderlies folks 26 to use a RADAR key loo for the disabled? Yes? That’s disgraceful. We walked off and used a tree.

Nice and bright interior, pleasant staff.

Great food lovely place great atmosphere.

We had mid morning coffee and pastry, it was busy but with plenty of tables to choose from. Obviously much busier at lunch time (12-2). After lunch we found time for another delight, and table choice was fine.

Lovely place to eat while at Hampton Court. Good choice of food at lunchtime. Plenty of space to eat. Used it twice on our visit. Price of food is fair for a London tourist attraction. Will be going back again

Huge cafe, plenty of seating indoors and outside. Great staff. Interesting food choices! Not everyone's cup of tea, and not huge choices for the little ones. Very expensive too!

Not great to be honest... The food was very average and very pricey, the place was messy and even though friendly, the service was average. Shame as the settings are pretty nice.

Quite expensive and food wasn't great. I found bulgar wheat in my gluten free curry which tasted like chicken casserole not curry.

Great place to sit and eat, loads of seating both inside and outside. Really helpful friendly staff. Food and drinks are a bit pricey but when you think about where it is then It's understandable.

Of all the Historic Royal Palace cafes this one has the most varied menu and largest seating capacity with both inner and outer tables. The large umbrellas on the terrace are much needed in summer months, and the views very pleasing. A counter for cakes and afternoon teas, hot food as well as a salad bar. I chose mushroom quiche chips and a salad. All very tasty with a pot of tea available from the cake counter.

Very expensive but the staff are friendly

So much variety here from sandwiches, hot food and salads. I had the mushroom quiche with chips and some mixed salad all were very tasty. The cake selection was tempting but I'd promised my tummy an icecream 🍦 Cups of tea or coffee or a pot of from the afternoon tea side as I did. I sat outside on the umbrella covered patio.

The cakes I think were expensive. A slice of Victoria sponge was £5.95. There was very little choice when I arrived there at about 10.30am. I had a Danish and a mug of tea which was nice and hot. These were the cheapest things and cost over £6.00. The cafe was lovely and clean, well presented and staff very friendly.

I tried to order hot food at lunchtime and was told they were all out. I asked for the 10% discount advertised for London Pass holders, and they said they don't do that. The selection was slim. They seemed understaffed, and staff weren't friendly. Self-serve cookies had no tongs, so people had to serve themselves by hand. I was behind a man in line who was complaining of being overcharged for his meal. All in all, what could have been a nice cafe experience was a major disappointment.

it is at Hampton Court's premises... just correct nothing special to declare...

Great location in the middle of Hampton court park grounds. Admission payable to get into Hampton court palace and admission also payable to get into Hampton court gardens, so once in, you're able to access the café.

The food was very good. We had the belly pork and it was very tender and cooked to perfection. Not bad price.

Kantinenfeeling, trockene scones wie abgepackt aus dem Supermarkt, 0815 Teebeutel, überteuerte Kuchen. Bei schönem Wetter kann man draußen sitzen.

Nice place to visit food good but very expensive.

Service is painfully slow and food is very overpriced

Expensive, busy, good quality food and plenty of choice.

Good food in a clean space. Enjoyed eating outside overlooking gardens

They had had a very busy day, but the service was painfully slow. Nice surroundings

Good cafe for snacks,while visiting Hampton Court Palace Garden.

Spend 30min queuing to order overpriced cakes and coffee (£6 a slice or scone, £3.50 latte) which isn’t actually nicer than something off the supermarket. Tickets to Hampton Court aren’t cheap so you would expect either a no frills coffee place, or an absolute experience. Here you get neither.

A cosy cafe inside Hampton Court Palace. Plenty of indoor & outdoor seating. Room for wheelchairs, push chairs etc. Cold and hot food available, GF sandwiches, cakes and coffee. Only vegan cold food was a houmous and falafel wrap which was nice. Staff were pleasant but queue was quite long.

Food looked really nice but just sat there with nobody ordering it due to being so overpriced. We ordered a portion of chips which were nice but served on a saucer!

Overpriced food, poor choice and abysmal service. We were kept waiting for our drinks order - the people behind ordered more than us and got them before us. Ours were wrong - twice. £5 for a sandwich with little filling and similar for a slice of cake which again was the wrong one.

Expensive hot drink luke worm cups dirty took back no appolgy got a takeaway one

Beautiful atmosphere and food was great

The thing is the place is really nice and the food is good, however it is very, very expensive for the cafeteria style food they serve. It reminds me of Ikea food hall. However, it is very clean and a nice place to stop for a refresh (if you have money to burn)

To be fair it was busy. Only one menu item left, this was a substitute item - pulled beef. Lukewarm, very salty with cold veg, truly awful.

By the time we got the table, the food was fairly cool. Not sure whether it was a cold late to start with, or the food siting in serving trays, or the wait for drinks. Fairy expensive too, for not massive helpings. Cakes expensive too. Handy place to eat though, whilst visiting the Palace, but next time, would do sandwiches from home.

Hampton Court Palace is a most fabulous and memorable part of English history. However the Tiltyard cafe is a disgrace. It is run young kids who have no idea how to serve the public as they are untrained and unmanaged. The restaurant is dirty and the toilets virtually unuseable due to the filth. Avoid this cafe and walk over the bridge to the delightful cafe in East Molesey. The Tiltyard cafe should closed for refurbishment and a change of management.

Fantastic cafe to round off your visit to RHC. Well managed clean and tidy with wide range of food both hot and cold. Very professional Managers (Michal & Patricia) leading great team of staff always polite and helpful.

During our visit to Hampton Court Palace, we stopped here for lunch. The food was plentiful, and offered tasty meals. Don't forget to grab a pastry too, as the jammy Dodger and cakes were excellent.

This is the worst find in a long time. Cakes look good but have been stored in the fridge and dry. Sandwiches are dry and prepare badly. Take a picnic you'll find it better quality stopping off at M&S on the way there and less expensive. The coffee is flavourless and from an automated machine. Dreadful

Enjoyed a cuppa and cake while resting our weary feet. Staff were very helpful but obviously, very busy.

This large café was quite popular on an Easter Monday but the queue wasn't too long. There was no problem in finding a suitable table. However, it wasn't very cheap: £7 for a slice of cake and a tea. There wasn't a very good choice either, in my opinion. The words "Thank you" seemed to be in short supply too but allowances should be made as they were quite busy. Overall, pleasant enough and I really enjoyed visiting the Palace.

Having bought cold drinks for the kids in the main food area, which is badly laid out and disorganised, I then decided to get a proper coffee (i.e. not from an instant machine) at the smaller refreshment counter- bad idea: terrible service- had to wait 10 minutes in what was only a relatively small queue- one of the girls serving didn’t seem able to operate the till and spent ages serving one customer with all the other staff crowding round her. When I got to the till she tried to serve the person behind me first. All seemed very chaotic and even though I had to put my tub of mint ice- cream back in the freezer once to stop it melting while I was waiting, the second tub was still half- defrosted and too soft. Waste of £3.20. She then poured skimmed milk in my coffee, which is far too weak for Americano. By that time I’d lost the will to complain any further. I’d give this place a miss at weekends, unless you relish chaotic and badly laid out cafes, and go to the cafes in the main Palace building instead. I imagine Henry VIII wouldn’t have tolerated service like this….

1 sandwich; 2 soft drinks; 1 bag of crisps: £17.10.It wasn't even a very good sandwich.But let those prices sink in.1 sandwich; 2 soft drinks; 1 bag of crisps: £17.10. and the bread for the sandwich was so tough it could have done with soaking in coffee, but then I guess that would have been another £10.TripAdvisor asks "How expensive is this restaurant?" and gives a choice of "Cheap Eats", "Mid-range" or "Fine Dining". This is none of the above; it is bad to mediocre dining at shocking prices.

Was looking forward to a coffee and a cake here but stuck with the coffee when we saw the slices of cake were almost a fiver!! We refused to give into this profiteering. Cheese and tomato rolls (half a baguette) were over £7. Unjustifiable. For four of us we would have spent over thirty quid on coffe and cake. Why do they do this? It annoys me that people actually buy this stuff at these prices.

We visited this cafe while at Hampton Court Palace Gardens at the weekend.I didn't expect it to be cheap but the prices were absolutely disgusting!Nearly £6 for a sausage roll!!!!!!£2.25 for a CAN of pepsi!!!!Nearly £4 for a tiny square piece of sponge cake, and it was tiny!!Make sure you take your own drinks and snacks with you! They should be ashamed of themselves.

We struggled to find the cafe as the signage was poor! It is a good walk from the palace itself which did not bother us but may be a problem to some people. It is actually on the way out, through the Wilderness Garden. We only had a hot drink each and sat outside in the sunshine to enjoy them. It was a welcome sit down in a pleasant area surrounded by high hedges and gardens.

Après avoir visité le château d'Hampton Court, nous avons souhaité nous rafraîchir et sommes allés dans cette buvette, située dans les jardins du château.Les gâteaux ne font pas envie et sont très cher (comptez entre £5 et £7 pour une simple part), nous nous sommes donc contentés d'un double expresso à £2.35 et de deux boissons : le gobelet censé contenir le double expresso n'était même pas rempli au quart. Les tables ainsi que les sièges à l'extérieur sont tous très sales, avec de nombreuses crottes d'oiseaux. Sur certaines tables, des oiseaux mangeaient les restes des précédents clients qui n'étaient pas nettoyés par le personnel.Ne tombez pas dans le piège de cette buvette attrape touristes et passez votre chemin !

Après une merveilleuse visite du château nous avions envie d'aller manger un morceau et boire un café. Une vraie catastrophe, si j'avais su que le double expresso faisait un quart du gobelet j'aurais pris un quadruple expresso et encore... À cause de la pandémie nous avons du manger dehors : quelle horreur !!!!! Il y avait des oiseaux qui traînaient sur les tables, les sièges étaient tous recouvert de crottes d'oiseaux fraîches. J'ai été obligé de m'asseoir au bord de la chaise. Une vraie catastrophe. Si vous voulez faire une petite pause après avoir visité le château passez votre chemin et allez au fast food ou une station service aux alentours, ça vaut mieux pour vous.