The Botanical at Kew in Richmond upon Thames

We had a very nice late breakfast here. Food and service were both excellent. We had plenty of space, maybe because it was a Tuesday morning. It was quite quiet but the atmosphere was good for us, not too noisy, but not the only ones in there!

A complete rip off. Yesterday, my wife and I had what they call a cream tea: £33 for two tea pots with Twining tea bags, two minuscule scones with jam & cream. What is shocking is not just the stupid price but how mean they are. Tiny scones and Twining tea bags that you can get at Tesco. If at least they served decent tea, but no. That makes me ashamed of being a Kew Gardens member. It was a busy Sunday and we had to wait 20mn for the tea. To be avoided.

Beautiful view but horrendous service

Nice restaurant in Kew Garden Afternoon tea: Traditional afternoon tea, $82.5/2. But it’s not a waste. Not much of a surprise. Lunch menu: Average. Conclusion: If you want to check in, you can give it a try. Otherwise, just have a cup of coffee. Coffee is not on the menu, but you can order it. View: First class, facing the lake in front of Victoria Greenhouse. It's quite pleasant to sit outside on a sunny day. Service: good

Had afternoon tea here. Absolutely delicious, thoroughly enjoyed it. Beautiful place. Definitely recommended.

No flexibility on menu, no Gluten free options, pretty dreadful really. Pretty awful service culture issue in the Gardens as a whole. Having a nice terrace with a good view and good interior is no substitute for professional catering

The food is fine and the service is nice. The environment is excellent, but the price is expensive.

One of the best if not the best afternoon teas I have had. Lovely staff who were polite and attentive wihout being pushy. Food was excellent, not too much and really tasty. Lovely surroundings, so highly recommended by me and my fellow diners.

If the staff are struggling to keep up with service then just put a sign outside explaining an issue . It’s quite unprofessional to have a couple of customers who have been served drinking nice glasses of wine and turning us away as something is wrong in the kitchen so no food . We wanted a drink only . We came back 10 mins later and more ppl were actually being served yet we still wasn’t allowed in . Thank goodness we ventured into Richmond to Sebastian’s

We wait too long no one came to take our order!! + the place has bad smell

A hidden gem - very nicely decorated within and beautiful vista outside - excellent location for tea / coffee or an excellent brunch. Very good, attentive, friendly service.

I had afternoon tea here, and it was a dreary and mediocre--and expensive--mess...Dreary soggy pastries, tiny hard scones (no clotted cream) and tasteless tea sandwiches...The noise level was off the charts. Save your money and go to another Kew venue...

We showed our Kew Garden Afternoon Tea voucher to the waiter on the door to check we could eat there. We were seated outside for almost 10 minutes before we caught somebody’s attention again. This new waiter said that our voucher was not eligible for that specific cafe within the gardens… no real apology beyond “sorry it is his first day.” The next cafe we are currently in has run out of scones. So disappointing and overpriced.

Great experience for celebratory cream tea. Very caring staff both in booking and at the table. Accomodating a wheelchair user with ease. Thank you

Excellent afternoon tea. Excellent choice of sandwiches and cakes and the scones were as fresh as everything else. We spent a leisurely afternoon enjoying the company of friends. The restaurant is beautifully decorated and the seating was spacious. Gorgeous views of the lake and Palm House. Sadly it was too hot to sit outside even though we were offered a table in the shade! The waiter was friendly and thoughtful and as I had ordered one Gluten free tea, I needn't have worried. Everything was brought seamlessly. We were not rushed at all. Thank you!

We had an afternoon tea voucher. We have experienced many afternoon teas and this was probably one of the worst. 3 of the 4 sandwiches were ok but the 4th was dry (almost like toast). Scones were nice but the rest of the cakes were soggy and uninspiring. The service was appalling. We waited over 20 minutes for the Prosecco to be served and the tea didn’t arrive until after we had finished our sandwiches and most of our cakes. When we complained, we felt that the waiter blamed us for asking for the tea to come out after the Prosecco. The venue was beautiful, we sat outside in the sunshine. But I will not be recommending Kew afternoon tea to anyone.

Limited menu choices but very good service and lovely ambiance.

I had tea, can't comment on food. Very pleasant and staff working hard during busy lunch time on a weekend.

Delicious and well-presented vegetarian main courses spoilt by poor service. We had to go looking for a waiter to take our order and later to pay the bill. This was the reason we didn’t order a dessert. The excuse given that the restaurant was short of staff because of the summer holidays didn’t wash. This is a foreseeable event that an upmarket restaurant should be able to plan for.

Very elegant with good service. A rather small menu with limited choice. The food we had was all very good but at extortionate prices for what it was. At these prices, that had mains with no additional vegetables, there should have been a bread basket provided. One of our party has an allergy to raw tomatoes and told the waiter: her starter arrived with raw tomatoes.

In kew gardens is the Botanical Gardens brasserie had a lovely afternoon tea there staff where great and friendly food was excellent five stars from me

We had the aubergine and the risotto. The aubergine wasn't bad though the pieces were inconsistent with some a bit too salty and others almost bland. The risotto was disappointing with the rice being really quite undercooked and the sauce not quite thick enough. Drinks weren't great but didn't taste terrible, we had mocktails. Tea was good though handle was missing from the teapot lid. All that said service was friendly although we were first told we could only sit outside before another member of staff was happy to give us a table inside when we asked. Atmosphere is nice, nice setting and interior.

Great place to stop by when visiting the Gardens! Overal it was an ok experience - you would expect more attention to details when paying £166 for a quick lunch!! Food- was tasty ( mushroom risotto, sea bass, aubergines) but the portions were unbalanced; too much of risotto but only fours small pieces of sea bass, if we didn't share the mains one of us would be full up and the other still hungry. Services- was ok! Our food order was taking at the right time. We had to wait quite a bit to get our table cleaned and dessert menu brought to us. The waiter was great ( young man) very friendly, asked about allergies or food intolerances... hetried to accommodate all our requests but the bar staff seemed too busy to make that extra effort- my friend just had a surgery and can't have alcohol, sugars or fizzy. We asked to make us a nice drink as we are celebrating her bday that is something else than an orange juice or water. Unfortunately, the bar staff wasn't able to help! We were served by 4 people all together and 2 were amazing, 2 were ok ( 1 only gave us the bill) and bar staff could do with some more training ;) Atmosphere- ok. Nothing extraordinary! Toilets were out of order. We'll probably come back again.

The service was very bad. We had to wait for simple tab water for 30 mins after asking. And this after spending hours in the gardens in 30 degree temperatures. Later, we ordered tea and it never arrived.

Absolutely loved our afternoon tea with prosecco; delicious finger sandwiches and scones and the petit cakes were absolutely amazing. Unlimited tea or coffee was exactly what was needed for a perfect birthday celebration. Staff were really lovely and attentive.Would highly recommend.

Awful breakfast, 15 quid is a major rip off for one of each item. Bacon was hard and solid, had to ask for it to be replaced. Avoid all food at Kew bring a picnic!

We chose to have afternoon tea there, it was expensive but it is everywhere. We made a reservation to go. We went very late, but they gave us the table. Everything was very tasty and the view was wonderful. The staff was fast, friendly and helpful.

Lovely sandwiches, cakes are fantastic. View is incredible, especially in the sun sat outside. Afternoon Tea £39.99 & £10 for 🥂

Went for Afternoon Tea. At £37.35 per person (£74.70 for the two of us) it was Daylight Robbery. We got two slices of bread cut into fingers and lightly filled with tasteless ingredients, two scones with jam and cream, four biscuit type cakes covered in cream (which made them soggy) and a pot of warm tea. Could easily been produced by any amateur.

We really enjoyed our afternoon tea - tasty sandwiches, friendly server, lovely view over the lake to the glasshouse. The in-house baked scones and dainty pastries, decorated with fresh fruit, were excellent. We skipped lunch and even so, only just managed to clear our plates. Our server was kind enough to refill our teapots. We enjoyed the surroundings and the sense of occasion that the staff and building gave us.

Poor afternoon tea. Service was slow sandwiches were on thin bread and bland. Scones were ok. Cakes were overly sweet . Overall I would not recommend over priced !

Very disappointed with the tea and sandwiches. The tea was not hot, and the choice of sandwiches was dull and lacking in flavour as was the small wrap - which was also cold. The setting is genteel and ornate; very civilised. The staff are very polite and attentive. But the tea and sarnies are a huge disappointment; only the scone and clotted cream were good. £37.50 is highway robbery; £10 would be reasonable.

Met with some friends at Kew and booked a table at Botanicals for Afternoon Tea, the staff were helpful enough but not too friendly, service was reasonable nothing to really complain about, however the afternoon tea itself was rather disappointing, negatives first it was slim pickings for the price so its on the expensive side, the scones were small, the macaroon was not properly risen, the sandwiches were of a good afternoon tea standard and there were enough of the mini patisserie to be satisfying but I have had much better for less at for example the tea rooms in Bath, hence 3 out of 5.

We had a very pleasant lunch on the terrace, protected from the sun by a large parasol, a lucky sunny English day. The staff were very helpful relocating tables and chairs to accommodate us. The food was good, with few meat or fish choices but excellent vegetarian. The quality / price was good and so was the wine. And the view! Priceless...

I was there for the afternoon tea. The food was good, but nothing out of the ordinary. It was rather pricey, however, and the service was below average.

Lovely place, well looked after with good food. No complaints. Not to be considered as a good value for money place. It is up market.

The food and service were excellent and we had a thoroughly enjoyable time. The reason for 4 stars is due to the toilets. Not a pleasant visit. Very smelly and unclean. More effort is required in that area.

The view from the brasserie is amazing.

My partner and I came to this supposed 'brasserie' to celebrate a special occasion on a beautiful Saturday afternoon. Despite the lovely weather, we were taken aback to find the restaurant nearly empty. We had hoped to enjoy lunch outdoors, but the lackluster atmosphere drove us to seek dining options elsewhere and we only stayed for one drink. Oddly for a Saturday, we observed the staff turning away patrons who wanted a drink (it is not exactly like it was busy and they had plenty of seating inside and outside- I counted that they only had 7 tables occupied!). The male waitstaff who reluctantly attended to us were more engrossed in their own conversations than in providing decent service. Furthermore, a man who appeared to be the manager kept staring at us whilst speaking to the other waiter’s, making us feel distinctly unwelcome (I can only imagine it’s because we did not order any food). To add insult to injury, the price of £8 for a BOTTLE of Aspall was extortionate, and we were shocked to discover a service charge added to our bill for just two drinks (one of which we poured ourselves!). The outdoor seating, which we had hoped to enjoy, was in a sorry state - weathered and rusty, with uncomfortable, cushionless seats and remnants of old food littered on the dirty floor. Not at all what you expect from a restaurant situated in the middle of Kew gardens! While the location and view were the only saving graces of this establishment, the overall experience left much to be desired. I would recommend that you take the short walk to the surrounding area and explore the local restaurants.

Nice food, very expensive and the staff probably need more training (doubt it's their fault). At least 6 staff but very long wait for service, no tables cleared after people left (even when someone else sat down) and they turn people away who just want drinks even though they're mostly empty.

Afternoon tea for toddlers… If you want to pay £37.50 per person (plus a 10% service charge) for a minuscule afternoon tea suitable for a toddler, the The Botanical Brasserie in Kew Gardens is the place for you. 5 finger sandwiches each that equated to no more than one slice of very thin poor quality bread. The fillings were fine but why would anyone put vinegary mint sauce in a classic cucumber and cream cheese sandwich!? Yuck! Absolutely tiny petit fours (cakes) that tasted very nice but were no more than a few bites each. And then the scones. Not much bigger in width than a 50p piece. I’ve never seen scones like that before and never want to again. They did taste like scones but were very crunchy due to being so small. Pathetic is the word I’d use. The teabag was weak (you only get one per pot) so we struggled to get a decent strength earl grey out of the pot. Normally an afternoon tea for that price would use tea leaves but not here! It was mentioned at the beginning that we could have extra hot water for the pot if we wanted but I passed on the offer as the tea was far too weak to begin with! The service was basic - we received the tea and food but had no more service after that. We had to ask for the bill despite staff clearing the table away. No one asked if we wanted anything else. Overall, the food tasted nice but honestly this place is a total tourist hot spot and is ripping off all their afternoon tea customers. Perhaps the rest of the menu is better value for money but I won’t be back to try anything else. The afternoon tea hasn’t always been like this - look at reviews over the years and the photos will show you how the size of the petit fours and scones has changed dramatically. But the price has pretty much stayed the same. We are Kew Gardens members so frequently visit throughout the year and have realised how poor the food and drinks in the restaurants have become over the years. The prices are extortionate, service is mediocre and the food is passable. Not what I’d expect from a world heritage site. I’d suggest you save your money for better local options like Gail’s or Caffe Torelli in Kew village nearby for a quarter of the price. I’m only awarding an extra star as the food did all taste nice and was presented well. Also the views of the Palm House if you sit outside are beautiful. Come on Kew Gardens, you can and should do much better than this.

We went to this fab place for my birthday afternoon tea which was great,staff looked after us so all good

I took my mother-in-law for high tea on her 80th birthday at the Brasserie yesterday, and was really disappointed. The quality of food was good, but the service and, in particular, the quantity, were poor. For almost £40, we got four ‘finger’ sandwiches - little more than 2 slices of bread, some petit fours and 2 mini scones. The vegetarian high tea ran out of some of the sandwiches (the onion bhaji) and were replaced with bean ones. The meat high tea had only ham and chicken sandwiches - the other two were vegetarian. I did not expect to leave a high tea at £37.50 pp and have to take a detour to a supermarket to get food. I appreciate the setting on the lake is gorgeous and the restaurant is lovely but I do not believe we should be leaving a restaurant hungry.

A bit expensive for afternoon tea, but overall was fine, staff were very nice

I was given a wonderful gift of tea for two at The botanical restaurant. We were treated so well, service was wonderful and the tea was absolutely fantastic. A really enjoyable day at Kew was made even more memorable by our fantastic experience at the restaurant.

Decided to go here when visiting the lovely gardens on Kew… and oh my! It was so decorative and had such an ambient atmosphere. The wallpaper really reflected on Kew Gardens and decor was excellently picked out. The food was superb and came very quickly. Very nice view of the pond !! Very accessible as there is a lift to get down to the toilets. Would definitely recommend and looks nice to sit outside during summer.

The food was amazing, and I had the wild mushroom risotto and chocolate mousse for afters. The staff were fantastic. Would highly recommend visiting. You might want to book in advance, though, as it is quite a place

The way they treat their client is so unacceptable their service depends on the amount you are willing to spend. Although the environment was nice the food and specially the service was unacceptable. The food is not worth the price. Never going back. The garden was lovely but their service ruined my day.

Wow. As a vegetarian I often find pretty boring food served up. This place is an exception. Very high quality food. Very fast service. The service was very attentive. The views fantastic. Can’t recommend it enough

Amazing service, extremely fast, delicious food. Accomodating to dietary needs. Beautiful view

The host was one of the rudest people I have ever encountered. We walked in and asked if there was a table for five for a light lunch and cocktails and he literally shewed us away telling us to go to the cafe in the gift shop. When I asked how long the wait would be he told me he couldn’t seat us but offered no explanation. The gardens are lovely but he literally ruined the experience.

Utterly appalling. I bought my elderly Mother a Virgin Experience voucher for her Birthday so that she and a friend could go for afternoon tea there. When she arrived, the staff were rude and obstructive and refused her because she hadn't printed both pages of the voucher even though the page that she did have had all the necessary information on it anyway. She had travelled a long way to go there and they sent her away then added insult to injury by sending a text cancelling the booking. If I could give them a minus rating, I absolutely would. Disgusting behaviour !

The place is nice, but the menu is unfortunately quite disappointing. Most of the dishes are vegetarian, and while chasing the low carbon footprint I'm afraid the kitchen has lost its focus and as a result most of the dishes are either cold or not tasty at all. If you are looking for a normal lunch I'd recommend avoiding this place. Otherwise the atmosphere is nice and the tea was ok too.

Superb food and great courteous, professional and friendly staff. Lovely food and desserts.

We treated ourselves to a lavish lunch at this brasserie on a day out at Kew. We booked ahead and were in and out in a leisurely hour. It is £££ but the food was very good quality for all three of us. Each of us thought it was the best meal we’d had in some time. Loads of choice (3 out of the 5 mains) for vegans/vegetarians. A nice ambience with clever decor.

This brasserie is so outrageously expensive, and the food so unbelievably poor, that it is an exemplar of daylight robbery. You are literally paying to sit in a sweetly decorated room, with fairly charming waiting staff, listening to some alternative music from a crystal and incense shop. Forget the food. I ordered an afternoon tea for £37.50. That is expensive in its own right, but one might turn a blind eye if the vague scattering of morsels provided had any quality. Four tiny finger sandwiches were provided, lavishly described on the menu, but that were perhaps the worst sandwich (pieces) that I have ever eaten. Imagine solitary slices of the most wafer thin ham, tuna minced so finely it could be spread and atom thick, on the lightest and most airy bread, with so little taste or substance, it might even have been a figment of the imagination. Some tiny little sub-mouthfuls of cake-like objects were provided and two 'micro-scones' that you couldn't spread anything on because they broke apart. This eatery screams of disdain for its patrons, resentment of food itself, and a belief that human beings are there to be milked for their money. Absolutely terrible.

Really disappointed with this place. Comes across like it’ll be good quality ingredients especially for the price, I’d rather get something to eat at a greasy spoon for £6.99, it’ll be the same exact same quality of food but will cost you £15 less. Food came out cold, eggs were scrambled instead of poached as requested and bread was teeth braking stale.

Great services and wonderful view.

Food quite good though a bit limited. Drinks expensive.

Mediocre food in a cliche atmosphere with reasonable service

Lovely setting, food excellent and served piping hot. Staff very pleasant, attentive and efficient. Will definitely visit again soon.

Slow service and overpriced but at least the afternoon tea was tasty! I decided to book afternoon tea for my mother's birthday as they had a vegetarian option available, but I sadly wouldn't go again. Although the afternoon tea itself was tasty, the finger sandwiches, cakes and scones were tiny and I don't think it was fair to charge £37.50pp. The service was incredibly slow - we had to wait 30 minutes to receive our pot of tea (which only catered for one small cup of tea each) and 40 minutes for the sandwiches/cakes. Surely cold food shouldn't take that long, and I'm almost certain they can't be baking the scones to order, so I don't understand why it would take so long! I will say though, our waiter was very friendly, attentive and even offered us a complimentary pot of tea to apologise for the long wait. However, I did notice a waiter mutter something rude under his breath when he walked away from a customer, which was extremely rude and unprofessional! To sum up, the afternoon tea is lovely and if it wasn't for the long wait and hefty prices, I would visit again as the view from the restaurant is stunning!

Nice place to go to after strolling around the garden. I had Artichoke Rissoto they were tasty but I wish they add more artichoke crisps.

Tasty food, pleasant service, and a nice view.

The food was really good and the location is very nice. Great service! They had many vegan and gluten free options 🌿

Like many other reviewers I cannot recommend this venue. I am a member and was able to get free entry for a friend, as we had heard that there was a new restaurant at Kew. The setting is wonderful and the restaurant has been thoughtfully designed. I have no problem in paying over £50 per head for a two course lunch if it is a special experience, but this was not. Most restaurants offer some form of lunch deal but here at the Botanical Brasserie they want to squeeze every last penny from you. £5 to pay for a vegetable extra - a few sprigs of broccoli - please! The food was nicely presented but tepid in temperature, as I assume it had been sitting around in the kitchen before being brought to the table. I returned both starter and mains to be warmed up. No alcohol and a bill of £115. I won't be returning.

The brasserie is very beautiful inside and the waiters were attentive. The food was visually appealing and tasty, although you don't get much. Only one beer on the menu (Peroni), which is odd for a place calling itself a brasserie - it is French for brewery and came into formation as places to try the beer at a brewery.

We were one of the first Afternoon Tea tables in the Botanical Brasserie that day, so we were expecting nice fresh food options. The initial service on arrival was good, and a window table was cleared for us to enjoy the view. Unfortunately it went downhill after that. Our Afternoon Tea was brought to the table. The teapots had one tea bag in them, and even after brewing for quite many minutes, the tea was very weak, with no flavour and no colour. Not at all like the "well rounded blend with a full flavour" that is advertised on their menu. The "finger" sandwiches were freshly made, but it would have been nice to have just a plain ham sandwich as an alternative to the Coronation Chicken filling, rather than ham with mustard, or a wider choice. The scones were warm, but quite small. The " Mini Tea Cakes" were very clearly defrosted frozen cakes, looking very sad, not freshly defrosted at all. These mini cakes were soggy, the "cream" on the tops of them should have been removed, the piped stars of cream were not fresh at all. The square of cheesecake had a soggy base and was not fresh-tasting. The blueberry sponge was just wet, not spongy at all, and sprinkling with dried flowers to cover the wetness did it no favours. I have attached a couple of photos. This single three layered tea offering was priced at £75 on the menu. Can you honestly say that it is worth that money ? The Brasserie appears to be a smart, pricey eating establishment, but for those prices I would have expected better quality and at least homemade fresh "mini cakes".

We visited for Afternoon Tea with our friends who had been gifted this as an anniversary present, and we were invited to join them. Lovely venue, and the afternoon tea was high quality in flavour, but the positives stop there. Sandwiches were limited to 4 small finger sandwiches only, and then the smallest two scones you have ever seen in your life. You can see evidence of this in the picture. Having experienced afternoon tea at a variety of venues, including The Ritz, The Savoy, and my favourite Carriages of Cambridge, I’ve never had so few sandwiches, or equally never not been offered subsequent complimentary additions, but not here. And to top it all, when we asked for more tea, all we got was, I can add more hot water!!! So you may think therefore, this wasn’t expensive, we’ll think again, it was £37.50 per person!! And they had the cheek of adding a £10 service charge. And you have to pay the additional entry fee to Kew Gardens as well (which actually is far better value). We were advised on entry that we might need a doggy bag as we’d get full quickly, quite the contrary, all members of our party were still hungry after this extremely overpriced and minimalistic afternoon tea. There are so many better options available out there, we’ll not be returning!

Had a great lunch with my cousin - excellent Pea and Mint risotto. Very well looked after by the Manager who made us feel special.

Pity about this place because for the location and setting it is the best restaurant of Kew but…once you remove the location…the food is really average, the service is attentive but slow (only the bill arrived quickly!!!), the wine by the glass not that good either and…I do not like to talk about the price but…so overpriced…anyway we sat for longer than one hour and at least we were rested to start again our exploration!!!

Gorgeous place to have afternoon tea or lunch. Lovely views over Kew. Unfortunately we were sat by the bar which was so noisy we couldn't talk very easily due to cutlery, cups and glasses being noisily put away. Mentioned twice to staff but nothing improved. We had to move to a different place as did customers.

Delightful lunch in the dining room. Loved the interior and ‘botanical chic’ atmosphere. We ordered sea bass which was delicious. Our friend was happy with his Caesar Salad. Our server recommended a Sicilian white wine which was great. On the negatives- the prices are quite high and for this price, we would’ve expected some bread included. Service dropped off as soon as our mains were delivered; we had to pour our own wine. Menu selection could be bigger as there were only 3-4 options per course.

Lovely atmosphere as a great location in Kew Gardens but it’s too pricey for its quality. We had Beetroot Caraccio and Roasted Courgette which were nice presentation but only an okay taste. The most disappointment was a very simple small kid pasta dish at £12.50, a pasta and pesto sauce where the pesto was from the jar, not a fresh made sauce to match its price

Don t forgot to do a booking. We didn t take lunch here because was full But is a lovley place

I decided to book afternoon tea for my mother's birthday as they had a vegetarian option available, but I sadly wouldn't go again. Although the afternoon tea itself was tasty, the finger sandwiches, cakes and scones were tiny and I don't think it was fair to charge £37.50pp. The service was incredibly slow - we had to wait 30 minutes to receive our pot of tea (which only catered for one small cup of tea each) and 40 minutes for the sandwiches/cakes. Surely cold food shouldn't take that long, and I'm almost certain they can't be baking the scones to order, so I don't understand why it would take so long! I will say though, our waiter was very friendly, attentive and even offered us a complimentary pot of tea to apologise for the long wait. However, I did notice a waiter mutter something rude under his breath when he walked away from a customer, which was extremely rude and unprofessional! To sum up, the afternoon tea is lovely and if it wasn't for the long wait and hefty prices, I would visit again as the view from the restaurant is stunning!

Good menu design and execution in accordance with the botanical theme

Visited with friends for afternoon tea - very disappointing experience. Poor quality of food and definitely expensive for the offering - pathetic finger sandwiches and the smallest flavourless scones.

We had a lovely afternoon. The staff were vert attentive, the food was excellent and the surroundings stunning.

I enjoyed my lunch. Could not fault the food or service; everything was impeccable

Had lunch here - a vegetarian puff-pastry tart, with (extra charge) broccoli spears. Everything was very tasty. I ate outside, overlooking the lake/ greenhouse. The waiting staff (in particular my main waiter) were very attentive and professional. I would eat here again. Inside the restaurant reminded me of the lobby of a posh hotel.

We were 4 adults taking a traditional afternoon tea on the balcony overlooking the pond and Palm house. The staff were friendly, very helpful because we turned up with only one of 2 Virgin Experience vouchers. Manos, thank you. We enjoyed tea and enjoyed Kew.

Wow! Overpriced for what I ate. A friend and I had lunch, risotto, chicken Caesar salad, one fries, two larges glasses of wine. £85, left feeling peckish, won’t be visiting again.

excellent place to live a London experience. The afternoon tea is really delicious and typical and the coffee is quite good. The attention is wonderful!!!

Amazing views of the gardens and greenhouses, lovely and amazing service. One of the best places to enjoy a good afternoon tea! The interior has a lovely charming design. Just a bit pricey

We had lunch here yesterday and were pleased we did. The food was lovely and wait staff was very attentive and friendly. They heard my husband mention my birthday and brought me a little slice of cheesecake. Altogether, a delightful place to pause for a meal while at the gardens- much better ambiance and service than the other Kew food service. I thought the dishes offered were imaginative and delicious.

Delicious afternoon tea in pleasant surroundings located in Kew Gardens.

Had afternoon tea... was not impressed. Scones were tiny very dry and almost burnt. The little cakes the cheesecake style one was bland, aldis strawberry cheesecake has more flavour. The flower one was soo moist (possibly defrosted) it fell apart when you picked it up. The chocolate one was nice. Was very disappointed for the money we paid

We are members at Kew Gardens and often visit the brasserie It has so much potential to be more welcoming to visitors The menu at the botanical brasserie is not great and niche so it's hard to find something basic that most people would like The menu is clearly intended for a more middle class visitor The staff at the botanical brasserie can also be a little aloof or dismissive if you are there for coffees or something smaller and simpler which is a shame as the rest of Kew Gardens staff are so very warm friendly and welcoming

We had afternoon tea for two, and chose the classic menu. Everything was delicious and the English breakfast tea was very nice. Couldn't fault the extremely polite service and the beautiful surroundings. A lovely place to eat for a special treat.

Had an impromptu visit to this place, had very low expectations, but should have made them even lower. The afternoon tea was exceptionally over priced for what you get especially the vegetarian option which consisted of two fragments of barely filled rolls and two small slithers of what could loosely be described as a sandwich. I guess you’re just paying for the location as the food is very bland and the interior of this place is dated. I’d suggest it’s best to bring some food in to Kew with you as everything is over priced and of very low quality.

My husband and I used a virgin experience day voucher for entry to Kew Gardens and Afternoon tea. We had a fabulous day exploring then enjoyed a wonderful vegetarian afternoon tea overlooking the lake and Palm house. Really tasty sandwiches and wraps followed by scones and cakes… all delicious! Service was great and quick and lovely decor/surroundings in the brasserie.. highly recommend!

Had afternoon tea and cannot fault, food was delicious. Knocked 1 star off as a couple of members of staff were obviously not happy that my daughter had visible tattoos, and felt they had an attitude and looked down on us. Younger staff were great though

The upmarket choice at Kew. Try high tea, either inside or outside, but remember that experience comes at a price.

We recently had a fine lunch here during our visit to Kew Gardens. We enjoyed the view over the pond towards Palm House, and the weather was sunny with a breeze at our outdoor table. The Courgette Tarte was exceptional, with a light and tasty puff pastry and delicious ingredients. We would definitely return.

Booked an afternoon tea. Really nice food and good service. Yea, Coffee, sandwiches, scones and cake. Nice view of the lake and smart interior. Visited on a Virgin experience voucher.

Just to finished the day at Kew I booked Afternoon Tea. We arrived a little early and were shown to a table, we were given a choice of two. One had dirty glasses on it the other had crumbs it was dealt with quickly but shown the level of detail they have. The staff were polite and the service was fine. Although the quality of the food was pretty good there wasn't enough four small finger sandwiches each, ok there was enough scones ( well two small ones each ) and cakes but the mix was out of proportion. My tea was brewed with a tea bag, I guess I am being picky. At 37.50 per person it didn't feel like great value. Afternoon tea is supposed to be an experience but this felt just like a cafe serving nice sandwiches and some cake. we had a couple of cocktails and these were pretty good.

We came for lunch. While the service and atmosphere were good, the pesto pasta my daughter was served was shockingly tasteless, watery and overcooked. It was so egregious I felt insulted. The poor little champ managed to get through half of it before we tasted it. How a professional let that out of the kitchen is a wonder.

This was a lunch with friends to celebrate a 60th birthday. The food and drink were excellent and the service very good and attentive. The waiter even brought out a small piece of cheesecake with a candle on top for the birthday girl. A very relaxed event and we have promised to go back next year and try out the tea and cakes.

I pre booked the afternoon tea as a birthday treat and whilst the food was good, it certainly wasn’t worth £37.50 pp. The service wasn’t great, we waited 15 minutes for a waiter to attend our table and then a further 35 mins before we received a drink. The afternoon tea arrived and the waiter then went to find our drinks. I was also charged an additional £7.50 service charge that I wasn’t aware of. The setting is beautiful but unfortunately we were let down by the service we received.