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3.9

Based on 827 opinions finded in 2 websites

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Nº 423 in 673 in Reading

Nº 39 of 64 British in Reading

CUSTOMERS TALK ABOUT DISHES WITH..roastchickensteakcookedporkold

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Nice friendly local pub with loads of activities and a good vibe. Decent selection of beers.

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Rodrigo Perez Vega . 2024-11-30

MORE AT Google

02/11/24 12:20: Got served a soap-y tasting pint of Madri. Young lad working the bar said it tasted fine. Did offer to exchange it, however the few sips I had was enough to put me off drinking any more so decided it was just better to leave. 2023: Always closes before posted hours. Staff are nice and foods good.

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Daniel Webster . 2024-11-02

MORE AT Google

Great pub nice selection of beers and spirits, very friendly staff, always offers on and alot of effort put into their events.

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Bobby . 2024-11-01

MORE AT TripAdvisor

Come for drinks occasionally and the atmosphere and service always great.

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Paul . 2024-10-27

MORE AT Google

Came in with my friend having not visited for some time, a great evening, attentive staff and a really good atmosphere, we will definitely be back, thanks ladies! Date of experience: 23 October 2024

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Joe Salter . 2024-10-24

MORE AT Google

After not being in for some time due to previous management closing at 9.30pm we thought we'd give the pub another try. Happy to say the pub was open until 11pm, Helen and Mollie were very attentive and friendly. We didn't eat but the food I saw being sent out looked very good. We are very pleased that the new manager, Robyn has given the place some life and a welcoming feel We will definitely be back soon 🙂

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ben wait . 2024-10-24

MORE AT Google

I came here for supper on my way to astronomy society. The food was excellent, but my main course took more than 40 minutes to arrive, when I was concerned about getting to astronomy society in time for this month’s lecture. I also had to get up to order, which is fine for me as I am perfectly mobile, but I know quite a few people who would have difficulty there because they are very immobile. They also need to publish the dessert menu on their website and leave it at every table, which they currently do not.

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Avenues 2016 . 2024-10-19

MORE AT Google

I came here for supper on my way to astronomy society. The food was excellent, but my main course took more than 40 minutes to arrive, when I was concerned about getting to astronomy society in time for this month’s lecture. I also had to get up to order, which is fine for me as I am perfectly mobile, but I know quite a few people who would have difficulty there because they are very immobile. They also need to publish the dessert menu on their website and leave it at every table, which they currently do not.

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GrandTour62647034552 . 2024-10-19

MORE AT TripAdvisor

Didn't have any food this time but on the whole not bad , drinks are a fair price 👌

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Frank Jiggens . 2024-10-19

MORE AT Google

We have not been to the Tuns for over a year due to a bad experience. So tonight we de idea to try it again and .... wow we were impressed! The assistant manager was inviting, friendly and provided a brilliant service - he was also great with my little girl! The food was amazing- fresh, hot and scrummy! We will definitely be back 😊

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N Hancock . 2024-10-17

MORE AT Google

Great selection of drinks, and friendly staff! The pub has a cozy vibe, perfect for enjoying a casual night out. The food is delicious and well-priced, and there’s always something happening. Highly recommend for anyone looking for a great local spot!”

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C K . 2024-10-14

MORE AT Google

Great place and staff. What more would you like when having a night out

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Shaun Whitfield . 2024-10-10

MORE AT Google

Great pub with nice friendly staff a good selection of beers and wines We live the new menu especially the smash burgers

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Rina Lindeque . 2024-10-10

MORE AT Google

Very nice beer service nice and friendly I'd go back 😀

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Kevin Durden . 2024-10-08

MORE AT Google

Stylish pub with one room that looks like a village pub, and the other that looks like a country club. The palette of ales and lagers is however quite limited.

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Jan Chylík . 2024-10-05

MORE AT Google

Happy to say our nachos were exceptional! Think we were just unlucky last time. Best local around. Friendly, inviting and super dog friendly too...a must visit! :-)

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Fiona Wise . 2024-10-02

MORE AT Google

Best Guiness in Reading, great staff, great atmosphere & food excellent!!

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Bob P . 2024-09-28

MORE AT Google

Lovely friendly pub, good food. Fantastic

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John Bowler . 2024-09-27

MORE AT Google

Oh I love this pub but what on earth has gone on with the change of menu (again!) and the increased prices but most importantly the poor quality of food. So disappointing. You can’t charge people these prices if you are going to serve food like this. We will sadly not eat here again and we are locals who come often. Come on ! Buck up your ideas and get a proper chef in ..it’s not difficult to serve good simple food.

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Fiona Wise . 2024-09-12

MORE AT Google

I will never return to this pub! First of all I can’t believe the manager is here, she left the palmer tavern and since doing so the place has been busy every time I visit, she nearly destroyed the palmer so I can’t believe she was given another pub to harm? Went in on Saturday afternoon and she had run out of cider! It’s summertime it’s Saturday and no cider! Who does that? Went straight down the palmer tavern and was served a delicious cider with a smiling face, great atmosphere really good prices. Let’s hope GreeneKing hurry up and do something before we lose another good pub?

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Andy L . 2024-07-21

MORE AT TripAdvisor

Absolutely lovely Sunday roast. Perfectly sized portions and no having to buy additional sides like some pubs do 👍

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Just Me . 2024-07-14

MORE AT Google

Excellent and very appetising food, staff are excellent, always great for food and staff are always just as good. Atmosphere is normally good. The thursday Quiz night is the best night to go for a bustling and busy atmosphere. I recommend the hunters chicken, quite a classic dish where as others recommend the chicken and mushroom pie. Both come with salad, coleslaw and triple cooked chips. Perfect with an Amstel or a Fosters and a glass of merlot.

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Robyn Ridout . 2024-07-04

MORE AT Google

Lovely afternoon sat in the sun. Staff were very welcoming and helpful even though the bar was busy. Recently under new management which has seen some nice changes especially the warm and friendly atmosphere. Will certainly be returning for more cold beers. Have not eaten there but the food that was coming out looked good. A nice mix of regulars and passers by. Thanks guys….😁

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mark s . 2024-06-21

MORE AT TripAdvisor

I had lunch in the Three Tuns today. First time I've been there in a number of years due to a previous bad experience. We ordered tea and some lunch. The tea was served in very small coffee cups and we were given 2 small pots of tea for 3 people. We had to go back to the counter for milk. When I asked the waitress for tea cups I was told they didn't have any other cups. One of the cups had dried on ?food at the bottom of it. The tea pot also had brown staining to the outside of it. The waitress seemed friendly and helpful. The food was a very generous portion and fresh and tasty.

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Lisa Moyles . 2024-06-14

MORE AT Google

Good beer and much improved service. Food looked good Good parking but must register csr

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David Lawton . 2024-06-11

MORE AT Google

What a wonderful evening. Just happened to pop in for the quiz night. Robyn couldn’t have been more welcoming. She pulled off a great evening after what could have been a nightmare as the place we originally booked cancelled. Safed us! Well done to Robyn and her team. 5 stars! ⭐️

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James Golding . 2024-05-23

MORE AT Google

I havent been in for a while but i have to say, the pub has turned around! Its nice and clean, food looks good and atmosphere is better. I'd definitely be back and would recommend for everyone to give it a try.

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Gary Rose . 2024-04-16

MORE AT Google

Very smooth booking process, amazing service with very kind staff, beautifully presented food for 60th birthday party. Overall surplus to requirement, would highly recommend.

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Lesley Thomas . 2024-04-09

MORE AT Google

Second visit was empty on arrival, polite bar staff ordered sirloin steak and pie n mash waited half hour for the food to arrive. The steak was fine nicely cooked , the mash with the pie was cold was ok the food but nothing special. We won’t be rushing back sadly

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Elaine Coll . 2024-04-01

MORE AT Google

The team have changed and they appear to have brought some of their clientele with them. Beer still well kept but I'd advise a quiet outside seat....even if its raining!!

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Myk W . 2024-03-29

MORE AT Google

Came in on a tuesday and the food was buy one get one half price! Had lovely food and the service was amazing. Spoke to the new owner Robyn and im planning to come back for the famous poker night! Great choice of drinks and lovely atmosphere can't wait to see what else they have planned

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Phoebe . 2024-03-10

MORE AT TripAdvisor

Food is delicious, best pub food, really gemourous portions for the price. Quite a big selection. Will definitely be visiting here again and really recommend it. The fact it was wheelchair accessible , for parking getting into building and disabled toilets adds to the experience. Spacious well decorated very clea and tidy. We had the Ham egg chips and salad. Cooked too perfection, as you can see from the photo, the eggs great for dipping chips In. One of us also had the waffle, which was equally lovely. unfortunately, I didn't get a chance to grab a photo of that as it was eaten with such enthusiasm 🤣🤣 Great job to staff. Thanks for the experience and excellent service.

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faye farmer . 2024-03-02

MORE AT Google

I heard this place was under new management, and after an awful visit last summer I decided to retry We popped in for a drink and a spot of lunch, the menu looked like it had an overhaul and the choices were great. I had the spicy clucker, maybe not enough heat for me, but the flavour and quality were plenty! Will be returning in the near the future

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Clarissa S . 2024-03-01

MORE AT TripAdvisor

Great fresh food came out in good time staff very attentive will deffo be back

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Adrian Cappello . 2024-02-23

MORE AT Google

Been coming in here for about a year now and it’s a shame to see the way the pub is going. Losing the old management and now all of the original tuns staff has made such a difference. Atmosphere has completely gone and new owners have changed the most popular beers and food menu. Sad to say we won’t be returning

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Jack Powell . 2024-02-18

MORE AT Google

The three meat monster plate with vegetables, for two was more than enough.The gravy was so delicious. In general I would definitely recommend it. We had tea as well.

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Elli . 2024-02-05

MORE AT Google

Wonderful news the Three Tuns is no longer managed by idiots who closed the pub whenever they liked. Robin, the manager/landlady, is keeping to the advertised opening hours. She's also friendly and chatty.

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Alan Mill . 2024-01-29

MORE AT Google

Local not been for several years, lots of pub choice in the area. Service ok, not busy but a small wait. Snacks ok. Went for the footie but limited volume, may be a technical glitch. Decent beer and snacks. Got dropped off at the garage opposite, lots of people mentioned the over zealous parking system. Decent interior, clean, tidy, friendly staff and ok clientele. Will give it another go for the footie

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SRM1967 . 2024-01-21

MORE AT TripAdvisor

The big problem with this pub is the parking. The parking company they use will insist on you paying a fine even if you are a bona fide customer. Other reviewers have complained about this. You get referred to debt collectors even if you supply proof of custom. They say you haven't registered (I've registered my car here many times), but there's no proof if you registered or not. It amounts to extortion. And what amazes me is that the pub doesn't seem to realise that this puts customers off. I certainly won't risk it again.

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KRKR . 2024-01-17

MORE AT TripAdvisor

Delicious food, friendly staff and nice atmosphere (the vegetarian Sunday roast is sublime!).

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Rebecca Brodrick . 2024-01-07

MORE AT Google

Thursday quiz- good fun. Feels smaller in the inside than it looks from the outside but large bar with good range of draughts

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Chris Hobson . 2024-01-05

MORE AT Google

Exactly what we needed at the time, I'm sure there would be more atmosphere if it wasn't empty. Weekday lunchtime visit.

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Phil Hurley . 2023-12-30

MORE AT Google

Avoid at all costs. Group of 8 of us went visited after a football tournament & we ALL received parking charge notices. When contacted (with receipts and proof of our custom), the pub ignorantly dismissed us without sympathy stating there are signs up about parking (clearly they are not visible enough after dark). To make matters worse, we did not hear back about our appeal & the fine has been moved to debt recovery agency and gone up to £170. We won’t be visiting again. AVOID AVOID AVOID.

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eamoncass . 2023-12-28

MORE AT TripAdvisor

Ross and and his crew are very professional with your visit. That also includes, Georgina, Dan, Jake, and the others. The staff are always very welcoming and you sense a pride of a great team who cares about your experience. There is plenty of space to choose a from, with a nice selection of food and drinks. Their food is delicious, especially their Chef’s specials. Always looking forward to the next visit.

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paulbZ9686XD . 2023-11-19

MORE AT TripAdvisor

Ross and his chefs did an amazing job today. We had the back part of the pub as private hire for my son’s Birthday meal. 10 children & 12 adults - everything was seamless & nothing was too much trouble.Delicious food, and great portions for kids meals. Ross was pleasure to communicate and organise the party with. Highly recommend.

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P DD . 2023-11-18

MORE AT Google

Went there this lunch for the first time and Ross really looked after us! Great ambiance, prompt service, great food, perfect host:-) We will definitely be returning! Thanks Ross From all the staff at Earley dental practice

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Nicheal Morjaria . 2023-11-16

MORE AT Google

Great Thursday night quiz with dinner too. Sea bass was delicious! Service friendly.

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Zoë Williams . 2023-10-28

MORE AT Google

Two of us go for a drink after work on a Friday and we have always found the bar staff welcoming and efficient. The atmosphere is fine, not too loud or raucous. Never tried the food so can't speak for that.

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Brian Mills . 2023-09-23

MORE AT Google

Comfy pub for a quiet early doors pint.

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Steve Trotter . 2023-09-16

MORE AT Google

This is another Greene King pub that looks to have been recently refurbished. It's done to a good standard and unlike others retains some individuality. Has on site parking that requires a login on an iPad to avoid a fine. Didn't use the front seating as the weather was appalling but it would be a lovely place to sit if not for the main road and buses constantly going by. Inside the bar was mercifully not affected by the sound of the traffic rumbling past. This is a very friendly pub, with attentive staff and friendly locals too. A good amount of seating to choose from, with a cosy feel despite the size. Great selection of drinks and knowledgeable staff to tell you what's what. There is the usual Greene King menu for food, I didn't order anything but saw many plates leave the kitchen so it's obviously popular After my experience in another local pub it was refreshing to see that was a one off. Maybe this team could be dispatched to look after that establishment? Didn't see much evidence of events, but this looks like it trades on cosiness and food rather than razzle and dazzle. Would definitely be happy to drink here again.

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Lana R . 2023-08-26

MORE AT TripAdvisor

Ross is a friendly manager that will welcome you to his pub. And it's also dog friendly. With WiFi and a good selection of beers.

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Roja F . 2023-08-03

MORE AT Google

Landlord very calm and cool, beer well kept, and a reasonable choice, nice atmosphere,clean place nice staff good job

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Jen Smith . 2023-07-30

MORE AT Google

The food here is excellent. Nice comfort food that is perfect with a pint. The atmosphere is really lively here on a weekend and really chilled during the week. Staff are fantastic and always have a smile for you. Even when they are really busy, they are happy to help. Might be biased as it's my local but genuinely a really nice pub.

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Nicky Emery . 2023-07-28

MORE AT Google

I wasn't very hungry - had the starter, spicy meatballs ... they were good and tasty. Cheetful servers !

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Almostgreynomad . 2023-07-15

MORE AT TripAdvisor

Totally unhelpful staff were more interested in each other than customers, had one very quick drink then left. We spent 2 hours travelling got to the Tuns, wouldn't let me use the loo because they didn't open for 15mins meet my daughter the staff then took ages to come to the bar to service just the icing on the cake,

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Christine Russell . 2023-06-20

MORE AT Google

The manager is really nice and accommodating. It's a nice friendly pub with good food portions

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Rayman Bains . 2023-05-25

MORE AT Google

My egg was runny and fammon steak was so salty it was not edible pinappl

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Christine Carter . 2023-05-21

MORE AT Google

Very friendly staff a good meal nice pint

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Brian Bates . 2023-05-19

MORE AT Google

Love the pub Food normally lovely ! Had roast lamb today and it was so tough couldn’t cut it even with a steak knife ! Very disappointing

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Sarah Saunders . 2023-05-14

MORE AT Google

Visited the pub on bank holiday Monday, as we were meeting up with old uni friends. My boyfriend called up and booked in the week, and the manager went out of his way to arrange for the chef to come in and cook especially for us. We really appreciated them going above and beyond to host our party. Food was great, affordable and was a nice atmosphere inside. Felt very welcome and accommodating.

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Natalie Beer . 2023-05-08

MORE AT Google

Friendly staff who gave excellent service. The food was good quality pub fare, with generous portions.

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martyn byng . 2023-05-08

MORE AT Google

Manager was friendly and very accommodating. Would recommend for both drinks and food.

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Rob Bolt . 2023-05-08

MORE AT Google

The live music was quite loud, however the locals were all enjoying themselves. The food was good pub grub.

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Christine Robb . 2023-05-01

MORE AT Google

Lovely staff, food was really good, and a great Guinness.

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Richard Ainscough . 2023-03-31

MORE AT Google

Very cute pub in front of the fire and rescue.

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Yummy Tummy . 2023-02-28

MORE AT Google

Nice local pub, however didn't have the chance to try their food since the chef had an accident in the kitchen before we arrived.

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PANAGIOTA KATSIKA . 2023-02-13

MORE AT Google

A fair selection of drinks and reasonable food available (with a small children's menu) at ok prices.

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Michael Simpson . 2023-02-13

MORE AT Google

Had a wonderful afternoon/evening at the three tuns celebrating a 50th birthday, food/buffet was amazing and 40 of us had one side of the pub to ourselves, all went without a hitch and would recommend it👍

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Phil R . 2023-01-22

MORE AT Google

Great facilities, food and choice of drinks. Made even better by the great staff.

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Charles Butler . 2023-01-17

MORE AT Google

standard pub experience. food was okay, students get a discount, half empty most of the time but have a nice outside area

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Rebecca Chan . 2023-01-06

MORE AT Google

My local, fantastic place and great ambiance. The staff are fantastic.

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Henry Bwire . 2022-12-31

MORE AT Google

Visited for Xmas Eve… wow wow wow… an absolutely buzzing atmosphere, friendly staff, quick service, clean, comfortable and great Beer!

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- Hallowes-Green . 2022-12-25

MORE AT Google

A lovely Christmas 🎄 trip to TTT. Great service. Lovely atmosphere and delicious food…

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Mo Louise Smyth . 2022-12-24

MORE AT Google

Excellent night out and carols as well!!!

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Mike McNamara . 2022-12-08

MORE AT Google

A great family gathering for a Sunday lunch with super service at a reasonable price. We booked in advance and arranged for the meal to come out at a certain time which worked very well even when a family member was delayed.

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Mike M . 2022-12-06

MORE AT TripAdvisor

OK pub but rip off small portion Lasagne which was recommended tho expensive on menu .beer ok

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Jim Reynolds . 2022-11-16

MORE AT Google

Greene king pub without the Abbot. Fair choice of pub food but a little pricey. Fairly quiet mid week. Nice open pub with excellent staff.

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David Roberts . 2022-11-13

MORE AT Google

Very friendly staff and food was very good and served hot.

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Lesley Jimenez-Lares . 2022-11-02

MORE AT Google

I was impressed with the customer service at Three Tuns from the moment I made a phone call to make a provisional booking for a team lunch. The person who answered the phone was very friendly but professional, and the fact that we couldn't really confirm the booking until the day before was handled well. This continued with their email communication when sending our pre-order, and on the day when we were greeted by the manager (Ross) who politely showed us to our table and explained that they needed to finish getting drinks for a group who entered just before us. The explanation wasn't required but was appreciated, and Ross stuck to their word which was impressive. We'd asked for our food to be ready for 1PM, and it was brought out just before so the timings were spot on. The food itself was well proportioned for the money, came out piping hot and was clearly fresh. I had the lamb shank and this was literally falling off the bone, I can't really comment for my colleagues but all the plates were pretty much empty when they were cleared away. Desserts were also brought out quickly, and again resulted in empty plates at the end of the meal. I can really recomend the chocolate brownie - especially if you get it with vanilla ice cream - as Ross said "a match made in heaven". I've already recomended the Three Tuns to other colleagues, and I would certainly look to come here again myself.

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LadyDoom . 2022-11-02

MORE AT TripAdvisor

Food not too bad but was a bit slow, so not good for those in their lunch hour

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Claire Hart . 2022-10-31

MORE AT Google

The service from the bar was excellent. Friendly staff and happy to serve. Had the Sunday roast. The meat was touch, roast potatoes were soft and generally not very good. They swapped it for the fish and chips. The cod was super greasy and the chips were rock hard. Left the food and they still charged me for the food.

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cubscoutj . 2022-10-24

MORE AT TripAdvisor

Lovely location and great views. Food portions were big and really delicious food. The only reason I didn't give 5* is due to the fact that one of the lads serving us had no clue how to make a mocha - after 2 attempts, one of the girls came to the rescue 😀 If you are visiting in the evening, be careful of the deep steps as it's a little dark as you exit

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Taz Rajput . 2022-10-09

MORE AT Google

Nice pub a good pint, good service and plenty of TVs to watch the game

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Will Grace . 2022-09-25

MORE AT Google

Had lunch whilst on my lunch break here and it was lovely, yummy chunky chips, a nice refreshing drink and great company!

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Saraya Beazley-Crossman year 3 . 2022-09-04

MORE AT Google

Lovely and quiet when we went..serving staff were pleasant. £3.50 for a pint of coke.

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sarah hughes . 2022-08-13

MORE AT Google

Great selection of beers here. Some you don't see in your usual pubs which is a nice change of pace. Lovely food too, nachos to die for.

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DirtyMike ESQ . 2022-07-26

MORE AT Google

I visited The Three Tuns while staying in the area. I thought it was a Greene King pub, but was misled by the misleading sign outside saying that it was a Greene King pub. So you can imagine my shock and embarrassment when I tried to get 20% off of my pint of Greene King IPA, using my AA app, and being told that it’s not a Greene King pub. Even though they sold Greene King beers. And the sign said Greene King outside. I was informed that they had not had a chance to take down the sign. So this led to the somewhat confusion on my behalf. I sat outside pondering my predicament, but still returned to the bar for one more pint. Without trying to claim my 20% discount. But all in all, a pleasant pub, despite the confusion induced by trying to use my AA app. For 20% discount.

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Edward Sangster . 2022-07-24

MORE AT Google

Great pub with good food and some good craft beer on tap

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Ewan Pinnington . 2022-07-18

MORE AT Google

One of the best pubs I've been. Really good food (you have to try their homemade Nachos), amazing hospitality and lovely ambience

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Neeraj Agarwal . 2022-07-03

MORE AT Google

I had my 40th birthday drinks at the pub last night. Leanna and her team were absolutely amazing and went out of their way to make a memorable occasion fabulous. They helped out in every way possible and I just cannot fault them for anything. Thank you so much for making my special occasion amazing. I have visited this pub a few times and never found fault with it and this just makes me want to come back more!!

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AK1293 . 2022-07-03

MORE AT TripAdvisor

Very friendly staff great service happy to help with anything you need and food is lovely and was very prompt.

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Charliew1994 . 2022-06-27

MORE AT TripAdvisor

Absolutely brilliant pub, all of the staff are welcoming, great selection of drinks and good quality food. Staff are very friendly and treat you like family

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Charlie Camburn (ReflexBop) . 2022-06-25

MORE AT Google

Me and my friend came here for a spontaneous late lunch. Tried out the new cocktails that were on the new menu I hadn’t seen before. Had a Cosmo (which was made by Georgia! She did a great job for her first one👏🏼👏🏼) Also service was great and food was nice & will be coming back as usual. Thank u!

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Perri W . 2022-06-22

MORE AT TripAdvisor

Service was terrible, I ordered a burger it a cheese burger they didn't even change it for me some little stuck up cow needs sacking for her terrible customer service

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warren faulkner . 2022-06-20

MORE AT Google

We arrived a little late as it was nearly kitchen closing time. À lovely girl working behind the bar advised us of the kitchen timings. I explained I'd order for my daughter who was arriving on 20 Minutes. They kindly provided great and I really mean good food as they arrived. Surroundings excellent. Great place

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John Gilfoyle . 2022-06-02

MORE AT Google

Lovely place but the food could be more varied and I found it a little pricey for a 'pub lunch'.

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Darren Blinkhorn . 2022-05-24

MORE AT Google

Lovely pub, great menu and such friendly bar staff. Really nice decor throughout with a large outside seating area. Can't wait to visit again!

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Sylvie Sewell . 2022-05-23

MORE AT Google

All G.....Went to watch the football......Meal was adequate, prices were less than expected and the staff were fab, led by Abbi.

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Stanley Dodd . 2022-05-13

MORE AT Google

Good selection of beers, weekly quiz nights.

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John Critchley . 2022-04-29

MORE AT Google

Love the three tuns.... A bit expensive but decent beer on tap.

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Sion Williams . 2022-04-25

MORE AT Google

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British
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Hi sadly I came for Sunday roast with high expectations after reading reviews. Orderd 2 x roast beef It was 3 pm sitting. Dinner arrived & looked fab. But unfortunately I had a problem cutting into the beef & and had to remove it with tissue. As it was so tough & grissely. I did try as did my daughter to find a tender peice But none to be found So just eat the vegetables which I can’t fault. I don’t like to complain but was very upset that I was not asked if their was an issue with the beef As it was clear the 2 slices I was given were still on the plate. At the very least this should have been recognised by the owner who served us So sadly I don’t think I shall return or recommend to family & freinds Such a shame as I was looking so forward to a good experience