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3.9

Based on 639 opinions finded in 2 websites

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Nº 189 in 307 in Bromsgrove

Nº 37 of 65 British in Bromsgrove

CUSTOMERS TALK ABOUT DISHES WITH..chocolatepuddingporktapasbeautifulroundmustcheeselambpaybellypotatoescookedfishchickensteakroastvegetablesold

comment_iconOpinions

Excellent service with a good atmosphere in the bar area lots of choice on the menu we both had fish and chips probably the best batter we have had in years… finished with the trifle… have made the Talbot one of regular venues as it is constantly good and staff exceptional.

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Norman R . 2024-10-18

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Another great lunch menu. We enjoyed every course provided by our selection of tapas and small menu dishes. The staff are welcoming and attentive.

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Colin M . 2024-10-17

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This place is now our go-to for special occasions having first visited for Valentine’s Day this year. Cannot fault the food, the atmosphere or the staff.

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Vicky K . 2024-10-17

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Popped in for an impromptu lunch with my daughter and chose from the Tapas selection. The food was absolutely delicious; the best meal out I’ve had for a long time! The staff were all friendly and helpful too. Lovely country pub, conveniently located for the motorway with lots of parking.

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Gill . 2024-10-16

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First time visit to this restaurant, excellent service, different food to the normal found in pubs . The food selection is diverse and superbly prepared. A wonderful find for a wednesday lunchtime. Will definitely come here again

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Roger L . 2024-10-10

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Park opposite & leave reg no. In pub computer. Great fresh food, no chain restaurant feel. V professional & courteous young staff. Nice garden too.

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Anne-marie C . 2024-08-14

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Great environment with exciting menu. Food was delicious and service from all staff was great. Nothing negative to say.

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Helen F . 2024-08-13

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An excellent restaurant with a great choice of tapas and small plates which were tasty and beautifully presented. Thoroughly enjoyable as we each had 2 dishes. For the more hungry there is a a wonderful a la carte menu

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Nomad12000730375 . 2024-08-12

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Arrived 7pm, we had booked but could have sat anywhere due to lack of diners. Had to call someone over to order drinks as we were fed up of waiting. When they arrived there was a mix up but it was sorted. We ordered a selection of tapas. Calamari was inedible, greasy and like rubber most unpleasant. Hummus presentation was amateur to say the least, spread thinly on a plate and covered in olives unable to scrape it up. Chicken skewers were okay but overcooked and chewy. And so it went on. Calamari removed from bill but at £30 each I felt very disappointed. I would love to support our local pub but I won't be going again for a long time.

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MaxineT653 . 2024-08-08

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Superb as usual. I haven't reviewed this place for a while now but I thought I would again as it is so consistently good. We had lunch for four in their lovely restaurant. Each of us enjoyed everything we had, which is unusual these days. The service is always great. I'm not sure if they are just very careful with their hiring or if they have a great training programme but the service is always friendly and efficient but never overbearing. The bill for four including drinks was £125, which is excellent value considering we had starters, mains and puddings. I thoroughly recommend this lovely place.

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Pastalista . 2024-08-07

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Great food and atmosphere and staff were very attentive - especially as it was such a busy day for them. Will definitely return

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AngelaP955 . 2024-03-12

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Went for mother's day with my partner and our 2 children. Staff were very welcoming, friendly and were really polite. Food was quick, and was delicious. Catered to our needs with a 9 month old baby and we loved our time there.

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Callum T . 2024-03-12

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We were treated to a delicious lunch, served by lovely staff which was competitively priced. The Inn was busy on a Monday lunchtime which tells you everything. We will be back and would definitely recommend.

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stuartfelton . 2024-03-11

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We went to the Talbot to celebrate my Dad's 80th birthday party. A family gathering of 20 people. It was the ideal setting with 2 long tables side by side. All main courses came out together and the food was wonderful. Staff were very organised and attentive. We'll definitely have another special party here. Thank you.

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Skynolimits . 2024-03-11

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The food was amazing and staff was really friendly and welcoming! It was really reasonably priced and a really good atmosphere! Went the extra mile to make the occasion special as it was my birthday

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alexhR3703GQ . 2024-03-06

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Everything was perfect! Great service, good knowledge on the menu from the waitress. Food was delicious! We had dinner and dessert and both were lovely. Well done to the Talbot team you all worked hard to deliver a great service experience.

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asande853317 . 2024-03-05

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Sunday roast was great with a lovely pudding, service was friendly and efficient. Price was good and worth the value Would recommend the pub for an evening meal

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T3791WBdarrenw . 2024-03-05

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We had a family booking for 12 people ranging from 2 to 86 and a dog!!!! Made to feel very welcome, service was great, food was great and atmosphere was amazing !

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Karensmith3009 . 2024-03-03

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Chance to catch up with friends in a relaxed and welcoming pub; service excellent, food so good, and they just kept the drinks coming! Brilliant, thank you!

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Fran E . 2024-03-03

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6 of us had a really lovely meal here. It’s a cute countryside pub. The service was great, the staff were friendly, helpful, smiley and efficient. The food was really nice. We had tapas, fish and chips, pie, duck and lamb, and all of us enjoyed our meals. Would definitely recommend going if you are in the area.

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Joanna381 . 2024-02-29

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We went for Sunday lunch , it was outstanding . The taste, the portion size , the temperature, the atmosphere in the restaurant, it was all really lovely . We will be back !

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Seaside20545978483 . 2024-02-26

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We had to wait for 5 mins for our table to be ready, but were then escorted to it and the service was excellent. The food was lovely and there were clean plates and full tummy's all round. A Lovely evening in a very busy friday night in the restaurant.

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bornagaincyclist . 2024-02-24

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We had a fantastic night at the talbot. Was there for a birthday meal for my mom’s 60th, and we had booked for 19 of us. We were seated at back of the pub which was just lovely, fairy lights were hanging on the wall and we took balloons and banners. Just made it a really lovely setting. As there was so many of us, we pre-ordered the food, apart from my mom’s meal as it was a surprise, so we ordered this on her arrival and without issue. The food was just exceptional, everyone throughly enjoyed it. All came out in a timely manner. Have to say the lady that served us (unfortunately I didn’t catch her name) was just amazing. She did not stop all night, ensuring everything was ok with the meals and everyone had everything they wanted/needed and ensured everyone was never without a drink! She was really lovely and we couldn’t have asked for better service. Would highly recommend it here.

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Katie T . 2024-02-23

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Very enjoyable Sunday Lunch, pub was busy but food still great. We've been twice recently and had good experience each time. Very good staff Will come again

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SandMcG . 2024-02-19

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I had heard good things about the Sunday roasts at this pub so we decided to give it a try but I would have to say that now having been I would not be in a hurry to return. To begin with the pub car park was completely full which meant we had to drive around to find a free parking space (which isn't that easy on a Sunday lunchtime in a small village like Belbroughton) and then walk back to the pub. The pub itself was very busy and noisy. In fact it was that noisy we struggled to hear each other across the table. The interior decor was typical of most pubs today, a plain modern-ish style lacking any character or distinction. After waiting just over half an hour our meals finally arrived. My one request was to have mine without cabbage but this was obviously too much to ask for as it came with half my plate covered in red & green cabbage. When I had originally told the waitress I did not want cabbage I had expected to be offered the option of substituting this with something else but alas this did not happen. My partner found her beef to be full of fat and mine was quite rare which fortunately I did not mind. Overall this was not a very enjoyable dining experience. We found the food to be very disappointing and i have certainly had far better Sunday roasts and for less than the £17 per head this meal cost.

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RUUDBOY09 . 2024-02-19

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Squeezed us in Saturday evening without booking. Food was delicious, hot, good portions and very tasty. Will definately return. Thank you!!

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Vegasdream74 . 2024-02-17

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10 out of 10 food and staff was Excellent my wife and i had a lovely time on the 14TH Feb 2024 can you pass the info on to the staff well done . Neil

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Neil O . 2024-02-17

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Staff were superb, attentive but not pushy and very friendly. Good was brilliant, well cooked and delicious. I will certainly go back, thank you!

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Stu V . 2024-02-15

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We went for valentines, first time here, Excellent food, wonderful staff, the whole evening was magnificent, we will be back soon

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Jasonarmitage . 2024-02-15

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We were a table of 9 on a busy Sunday Lunch service and the welcome from the lovely team at The Talbot could not have been better. Service was attentive and smiling throughout. The food was fabulous. Mostly roasts were enjoyed but my son complimented...

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dome816 . 2024-02-12

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Lovely place to eat, my favourite place to go for something to eat with friends and family. Atmosphere is great, staff very friendly, attentive and make you feel welcome nothing is too much trouble. The food is amazing, tried the duck this time which was...

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Jane G . 2024-02-11

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Convivial atmosphere, attentive staff, good menu, food enjoyed by all. Never found anything to complain about whether a Sunday Roast, weekday lunch or evening dinner. Will be back.

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G H . 2024-02-07

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Pleasantly surprised, went for a late Sunday lunch. Great staff Sunday roast was good although I prefer vegetables to be served separately. Vegetables were fresh and well cooked. Enough on the plate for the hungriest diner.

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MaxineT653 . 2024-02-05

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Lovely atmosphere excellent venue and staff very pleasant. The food was very good but two of our party waited for vegetables over five minutes and had to start eating their meat without because they didn’t want it to go cold. I couldn’t understand the problem...

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Michael S . 2024-02-01

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Disappointing experience for a wheelchair user. Despite having notified the Talbot in advance that the party included a wheelchair user, we were made to wait nearly 15 mins for a table (up a step) when there were tables available with level access. Staff were not...

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Dave123WestMidlands . 2024-01-28

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Fantastic! Lovely staff, great roasts, nice atmosphere. Would definitely recommend 😊 lovely fire in the bar area too!

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TahliaNox . 2024-01-28

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Visited 25/1/24 as part of the 50% off new menu offer. Lucky to get a table the place was heaving which was great for the pub in January. Food was excellent and despite being very busy was delivered efficiently. I had the hake & risotto...

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Catspelle . 2024-01-26

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Excellent food, great staff ! We were lucky enough to to try the new menu with 50% off food. Really great food, selection and dietary needs catered for. Highly recommended

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8774jr . 2024-01-26

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Another fabulous meal at The Talbot, chicken wings to start, seared lamb and hubby had hake risotto. Finished with a shared chocolate brownie. Excellent service from Kez as always and love the menu as it still caters for Coeliacs!!

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louharper . 2024-01-25

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Amazing food, fabulous staff, beautiful ambiance, great cocktails, highly recommend this fabulous pub for any occasion

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vickyt447 . 2024-01-25

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We tried the new menu last night and could not fault anything. We had a few small plates, the chicken burger and the hake paired perfectly with a lovely bottle of wine. The food was delicious, the ambience was perfect and the staff are always wonderful. Would 100% recommend.

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Simone N . 2024-01-24

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We visited on a week night & overall had a wonderful evening with delicious food. The staff were very helpful & attentive. However it was very busy probably due to a 50% off deal & it was disappointing that a few items on the menu weren’t available including our first choices. We both opted for a couple of the Tapas starters & then for mains fillet steak medium rare & both were cooked perfectly! I did feel that there wasn’t much room between tables around us & the waitresses had to squeeze round often balancing/carrying a tray over my head! Think this needs sorting to avoid an accident. Having said that this is one of our favourite pubs & we’ll definitely be back xx

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annenJ8930CT . 2024-01-24

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The food and service was fabulous!. I had Rib eye steak, best I have ever tasted. Great to see a pub so busy early doors in January

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Scenic592319 . 2024-01-24

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Had a lovely night at the Talbot last night, great atmosphere & lovely food, couldn't fault anything. Great service too.

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andrew g . 2024-01-20

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There always seems to be a warm welcome for the guests here, whether they are regulars or occasional visitors. Food and drink selections are always good and food is great quality. The bar manager Kamai is very approachable and ensures your visit is a great experience.

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Stephen C . 2023-11-21

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Went with wife for Sunday dinner. I had fillet steak from the menu excellent meal. Wife had the roast beef again excellent meal.

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Gary S . 2023-11-20

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Poor value for money. Overpriced dishes. The quality was OK but some of the portion sizes were miniscule especially for pork belly which is relatively cheap to buy. Staff were unresponsive to comment on portion size. I was told they would let the chef know. No response from chef or staff. Bill arrived at full price. Very disappointed. The dining room was soulless. The music from the kitchen competing with the background music in the restaurant. Avoid for now.

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Steven L . 2023-11-18

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Warm and comfortable pub/restaurant with a good variety of dishes on menu. Thoroughly recommend the fish stew, but not the fruit crumble!

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alisonH418 . 2023-11-17

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Excellent tapas for starters. I followed with the fillet steak; I asked for medium, but it came well done. I mentioned this to our lovely waitress Kes, and she immediately changed it for a med Fillet, which was delicious. My friend had the lamb dish, which was also delicious. We decided to finish off with a cheesecake, which was sublime. All in all, a lovely weekday treat.

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darrenpR7143RP . 2023-11-16

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Half price special and so packed out but plenty of very pleasant staff and no long waits and excellent food and atmosphere. Will be back even when no 50% discount,

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Okwerdone . 2023-11-05

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Time taken to get food unacceptable particularly as it was a quiet Wednesday afternoon Food when it arrived was good quality but oh the wait spoiled the experience

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burky4032 . 2023-11-03

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Great food and service. Good vibe. Friendly staff. Food good. Love the tapas. Good decor especially dressed for Halloween.

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Frances T . 2023-11-02

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First visit for our Anniversary. Saw an offer of 50% off for new menu. Absolute bargain!!! Food was lovely infact best brownie I've ever had .Pub is nice so are the staff. Definitely will be back & will recommend

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Amanda L . 2023-11-01

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Embarrassing!! Gone so far downhill this place used to be the best in the area. Horrible cheap frozen hard burgers, just tasted like old oil… visually looked like a burger van meal. Soggy oily fries, which I ate as I was starving but the burger was a step too far. Got invited to a discounted new menu launch, I’d recommend they land it and start again with fresh edible ingredients…

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Tommy_Tipster . 2023-10-31

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Great food , best fish and chip’s I’ve had for a very long time.Efficient and friendly staff Lovely atmosphere

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FellowTraveler795363 . 2023-10-31

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Very nice meal ,from starters to dessert.Having only drank in The Talbot on a couple of occasions,we were seated at our table by Kes and served drinks by Kirby.We chose the 3 x tapas (meatballs,squid and pulled pork)and although small,they were thoroughly enjoyed.The Chataeubriand was shared for 2 people and still had enough for spare to the rest who had different(Steak burger and Lamb rump).Desserts were enjoyed (waffle and sticky toffee + baileys hot choc),finished off a lovely meal.Will definitely be returning and the staff were all friendly and welcoming.Many thanks.

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darrenr788 . 2023-10-25

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Great food and fabulous service as always. Will definitely be returning. Thank you Daniel and your great team.

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Steven S . 2023-10-25

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Went for lunch with friends. Lovely meal. All enjoyed the service and atmosphere. Highly recommended

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elaineh236 . 2023-10-25

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Great service from the start. We attended for the new menu launch, so was quite busy. Sat down ordered drinks straight away, food came out in good time. Waiter noticed our drinks were empty, asked if we would like another round ( this doesn’t happen often I was impressed) Food was great, we did have a side dish missing but once we mentioned this it was bought out to us in no time.

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charlottemI1117XE . 2023-10-25

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Went for the launch of their new menu. Restaurant is lovely and was decorated ready for Halloween. Service from the time we entered to leaving was exceptional. The food was amazing. Had tapas to start. Fish was cooked perfectly..batter thin and crispy. Daughter had steak pie. Full of steak and so tender. She said it was the best mash she’s ever tasted. Shall definitely go again.

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Angela4890 . 2023-10-25

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We love the Talbot, the staff are wonderful, polite and friendly. We received a 50% off food voucher to try out the new menu and it was worth the trip. We had the cheesy garlic bread to share and it was loaded with cheese, the garlic came through and the bread was delicious and soft. I had the steak burger and fries with a side of battered onion rings. The burger was better than its ever been and its always been good. The patty was thick and juicy. The fries were delicious and the onion rings, wow.... I was expecting 3 or 4 but got a bowl of 8 onions rings and they were huge and the batter was crunchy and delicious. My partner had the beef pie with mash, the pie was generously filled, the chunks of beef melted in your mouth. It was delicious. I had fruit oat crumble and custard and it was a good size portion and was very tasty. There were large chucks of fruit and they were delicious. My partner had the chocolate brownie with vanilla ice cream and again this was a generous portion and the brownie was a soft, chewy mix and every spoonful was just amazing. Despite all the generous portions, the custard wasn't quite enough for the generous portion of the crumble. We love this place and we will continue to go in the future. The menu is limited but the quality always comes through. The atmosphere is family orientated and warm and pleasant. The outside area is beautiful, even in the winter. Whether you go for a cheeky date night or with your family, go you won't regret it.

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mrpove1980 . 2023-10-25

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Staff, food, variety excellent very strongly recommend. Will go again..... .............. And again......... And again

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Mark C . 2023-10-23

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Celebratory meal for 8 with family and friends. It was a very busy Saturday evening but the service was very good, the staff attentive, friendly and efficient. The food was very good and the drinks equally so. We have been there before and will certainly...

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DerryBoot . 2023-10-23

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Had a great family meal and an excellent young gentleman who dealt with our 2 year olds demands brilliantly.

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Jane S . 2023-10-22

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We went to the Talbot for a birthday meal. The service by Suzi was brilliant - she was extremely helpful and made sure we had everything we wanted. Thank you!

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A5431CQjessh . 2023-10-21

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Had a celebratory meal here, and had a lovely time. Great communication via email about this booking for 17 people. Food was lovely, good prompt service. Lovely location. Nothing to fault and would definitely recommend for a large group booking.

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Sally H . 2023-10-16

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Fantastic experience, the service was superb and the food delicious Beautiful pub. My steak was so tender.

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Paul B . 2023-10-16

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The service and food was excellent. We all had different meals and enjoyed them. I thought it incredibly good value and would definitely visit again.

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elmyra14 . 2023-10-07

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booked a meal here for my partners birthday and we have a wonderful experience thanks to kez, nothing was too much trouble and she always had a smile of her face! plus the food was amazing!

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bradley c . 2023-10-05

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Group of four. Food when it came was very good. Service was not unfortunately. Had a a bottle of wine brought to the table when we didn’t order and was taken away. Still charged for it at the end, did get a refund though. Service...

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908eddiea . 2023-09-25

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What a great spot. We booked last minute for our wedding anniversary following a random Google search of places local to us. The food looked nice so figured we'd try it out. Couldn't have been happier. A lovely greeting wishing us happy anniversary followed by...

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GrandTour29710670314 . 2023-09-14

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Went to the Talbot yesterday for breakfast with friends I have to say possibly the best eggs, Royale I’ve had. Perfectly poached eggs, beautiful smoked salmon all made fresh to order. One of my party also had the full English breakfast which looked equally as...

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leetaylor89 . 2023-09-10

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Best chateaubriand we’ve had, absolutely cooked perfect, lovely friendly service from Suzzi, would highly recommend.

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Hugmans . 2023-09-02

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Been here a few times and will definitely be going back! Great food and service in a nice setting. They also offer gluten free food which is brilliant for me being coeliac!

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katie m . 2023-09-01

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We booked a number of tables for a party of 48 people a number of months ago for sunday lunch. What can i say they run an extremely slick operation with all of the food being served hot, freshly cooked and in an impressively timely...

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Jim C . 2023-08-28

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Another brilliant visit and still some of the best service around! Kez was fantastic and the food always to die for! The new linguine and pork dish are excellent!

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HuntyKyle . 2023-08-26

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The service was prompt and cheerful, prices are very good. Sadly my linguine was cooked in some kind of jam which I was unable to eat as it was not what I was expecting. Yet it looked flipping delicious, it usually comes in like a...

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shirleyboraston . 2023-08-25

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Fabulous night. Staff very attentive Ollie was superb. The food was delicious. And we could recommend The Talbot to everyone.

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Paul B . 2023-08-25

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Excellent menu choice and attentive staff. Great location too. Never fails to impress how the staff keep up the level service on the various visits we make with different friend groups. Would always recommend. Also the Thursday cocktail night is a definite for 2-4-1 cocktails...

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Stephen C . 2023-08-21

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We had a great evening out, fantastic steak and excellent service from Ksea. We’ll definitely be back !

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mbwalker101 . 2023-08-14

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What a gem of a place! We booked for a family celebration and everyone really enjoyed our visit. The food was lovely, we didn’t feel rushed and the staff were very friendly and accommodating! We will definitely be back.

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dizzymare_7 . 2023-08-13

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We needed a venue for my mothers wake, and of course the Talbot came to mind. Dan, Kirby and the team were excellent from the start and we soon had things sorted. We went for the tapas buffet for 50 and had the restaurant. Everyone...

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Peter F . 2023-08-13

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Went for a lovely meal with my friend recently . The friendly welcome on arrival by Olly was so nice and started the evening on a very positive note ! Then our server Ksea was so attentive and friendly . She provided a top class...

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Caroline M . 2023-08-13

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Excellent food, lovely atmosphere, perfect family friendly spot. Staff were attentive, friendly, relaxed and personable, especially Olly, you have a gem in that member of staff and he is a credit to your team.

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anitajedwards . 2023-08-13

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Came for late lunch, had the most delicious tapas. Lots of choices. Delicious and served by the most efficient pleasant professional staff, in particular Olly, who was helpful, humorous, and on hand. Did everything with a smile after what must have been a long and...

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Linda M . 2023-08-13

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Had the most wonderful experience here. We hadn’t booked but were greeted with such wonderful hospitality and the food was fantastic! Great evening thank you to all the staff. We will see you again!

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Victoria M . 2023-08-12

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Just wanted to give a shout out to Kez our waitress this evening. My hubby and I went for dinner at The Talbot. Starters were great as usual. Just had a small problem with my main as I’m coeliac and Kez did sort this out...

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Lou H . 2023-08-12

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Amazing meal and great service from Ksea. Polite and friendly and on the ball. Will 100% be returning!

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Amber S . 2023-08-11

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We held dad’s surprise 80th birthday party here and it was wonderful! Everything from the initial enquiry and booking with Dan through to the service of Kez and the friendly welcoming team of all staff was brilliant. The food was excellent and there were many...

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Miss S . 2023-08-10

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Celebrated dads birthday and staff couldn’t have been more helpful. Food was excellent and will definitely be back.

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olivictor7 . 2023-08-06

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Kez was a fantastic waitress. She was very attentive, had good banter with us, and overall a very nice person. Definitely recommend here

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Z4331QLjamiea . 2023-08-06

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Awesome food and glad that I booked the table for Family and I. Definitely will return for the food, beer and atmosphere. Kez, Awesome and appreciate the payback. Try the Korean Pork Belly bites if you get the chance. Shoutout to Julia, Tom and Kirby....

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Benjamin A . 2023-08-06

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Excellent food , restaurant layout good and staff friendly and professional and reasonable value for these days. Will definitely be going again

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Okwerdone . 2023-08-05

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Lunch on 28/07/2023. Food and service exceptional, the restaurant area is a welcoming, comfortable space. Will visit again. Would recommend.

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Wendy W . 2023-07-31

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The food was very good, but the service was very slow, Every time we ordered drinks, for instance, we had to remind them The glass of red wine I asked for with my main course arrived - after yet another reminder - just as I...

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Chris G . 2023-07-27

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Very busy, but worth waiting. Good variety of dishes to choose from. Had Moroccan Lamb, very authentic and delicious.

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alisonH418 . 2023-07-24

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Fabulous food, great service, very accommodating and great communication before date of booking for a large party.

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Detta E . 2023-07-23

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Good food nice atmosphere and great service wouldn't hesitate in recommending anyone to give it a try

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Venture46288669282 . 2023-07-17

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Thank you for being open on a Monday evening for a start👍🏼 Food was great for a very mixed tastes group. Service was brilliant, all staff were really attentive but the young man who waited on our table was AWESOME!

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Heather V . 2023-07-11

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Ryan and the team made my wife and I and our 2 dogs very welcome. The food and the service for both us and for the dogs was great and the service was excellent. The dogs love the doggie menu!

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David C . 2023-07-08

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3.9

1418 Opinions

location-iconBromsgrove Rd Hagley
British
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We had a lovely lunch there today, very clean and tidy. Would recommend to anyone.

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3.9

322 Opinions

location-iconkidderminster road
British
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Amazing place, drinks are so cheap and amazing selection and food is very nice. Selena and Jess served us and were amazing! Will definitely be coming back and would highly recommend.

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3.8

716 Opinions

location-iconWithybed Lane, Withybed Green
British
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Stopped for a nice lunch, great service and very dog friendly

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4.0

741 Opinions

location-iconScarfield Wharf
British
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After a long journey to Alvechurch Marina we were pleasantly surprised to find a pub on the doorstep before setting off on a weeks cruise on The Birmingham & Worcester Canal. We were more than disappointed to find no food available on a Saturday evening and to compound our woes a canal side pub that doesn’t allow dogs, What is that all about? Anyway we ventured into the village and found a lovely meal, superb beer, hospitality and a welcome for the hound. As for The Weighbridge NO.

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4.0

4 Opinions

location-icon83 Stourbridge Road, Bromsgrove B61 9LY England
British
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Ordered via Uber eats & after 2 hours still hadn’t arrived. Called to get a refund and had the phone put down on me. Rude staff, no breakfast & still waiting for my £20 refund