The Swan Inn in Malvern Hills

Friendly place good value, great food.

Excellent food, excellent friendly service, I would definitely visit her again.

Great service and lovely food. Excellent beer garden, dog friendly. Rooms are nice. Bathrooms need a bit of updating.

Had a booking for dinner for 4 people, we arrived 45 minutes early to have a drink in the garden, we sat outside and had our drinks, all good. But then it all went to hell. At the time of our booking, we came in for our table but had to wait at least 5 minutes to be seated. No problem with that but we sat at our table for at least 30 minutes and no one approached us or offered us any explanation. We flagged someone down and finally a very friendly waitress came and took our order, we were given drinks but I did not want to have another drink until I had some food. We were not given our food until another 45 minutes! Then when I got my burger- it was not fully cooked inside! I couldn’t send it back even if I wanted to as no waitress was around until we were finished. I was very disappointed and the service and quality of the food were terrible. We were offered a free drink and my friends accepted one, but I cannot drink without eating - so this offer was not good for me. It’s a lovely looking pub, but the bad service ruined my evening, I would not return.

Stopped in here for a few beers after a long drive to the campsite up the road. Friendly atmosphere and a good looking pub. Arrived at the bar to see a flat Morretti being served up to someone so dodged that and had a Guinness instead. Was also a bit disappointing being served Guinness in non Guinness glasses but not the end of the world. The bar staff were a bit hit and miss but majority were friendly and efficient considering how busy it was. The pub gets very busy, all times of the week apparently. I would recommend getting there earlier rather than later if you want a table inside

Cracking pub, great beer selection. Good large restaurant too but we mistimed it and missed dining :(

Quite simply one of the finest Gastro pubs i have been to in some time. The Sunday lunch was perfect and very good value for money and the breakfast was spot on. I just wish I lived closer so I could go more often.

Brilliant as Restaurant/pub. Food was great, but again too many vegetables for a simple meal.

Fabulous atmosphere. Warm and welcoming. Plenty of drinks choices and friendly staff.

Great food, well presented. Attentive staff and reasonably priced.

I had marbled ribeye steak which was chargrilled, tender, and amazing to taste!

The pub serves absolutely delicious food . It is well thought out, in a beautiful location. However, A family arrived and sat their 3 very loud children on the table behind us, while the parents sat 3 tables down. We and another elderly couple had a very disturbed meal because of these unsupervised children. Really disappointed.

The Swan has such a convenient location right by M5 Junction 7 on the edge of Worcester, which makes it a great place to meet up with people, avoiding town traffic. However, we like meeting there mainly because it has a very pleasant, comfortable, relaxing atmosphere in a beautiful old building and the food is excellent.

Live local prob visit 6 times a year Love there truffle fries with Parmesan but the quantity was smaller than I remember. As a. Vegetarian I had no choose just the squash risotto which I dident want my friend had it. It looked stodgy and boring. So I had a starter as a main the cauliflower bites deep fried they were over cooked the cauliflower was dark brown in the middle and dry tasteless not crispy as I would have expected. Our other dinners were very happy with there steaks and salad So at £160 for 3 starters and 3 mains one bottle of Prosecco 2 pints of beer not good value for money and v slow service. such a shame.

£5.90 for a pint of Tribute Ale is daylight robbery. I don’t like being robbed. OK, it’s a Cotswolds pub, but that’s still taking the P.

Came for a light lunch in this much reccomended pub. Saturday afternoon and the bar was half full. Lots of waiting staff but no one behind the bar. Waited for 10 minutes and completely ignored by 4 waiters. No acknowledgment at all. Eventually I had to go and find someone to serve! Then told that would not take any food orders for at least 15 minutes as the kitchen was very busy. Found this quite odd. Why not take our order and warn us that there would be a wait as they were very busy? We then felt awkward going back to ask if it was ok to order now! Finished our drinks and left to find a more welcoming eatery.

We stayed New years eve to the fourth of January in this lovely friendly clean beautiful pub. Our room was comfortable clean cosy...the staff were kind helpful and went above and beyond making our stay a perfect break. Such a choice for breakfast and plenty of it! We dined in the evening...it was all just perfect and we didn't want to leave. So I highly recommend The Swan! We shall return.

This is not a cheap restaurant. So when there are only two options that meet your dietary requirement you are already disappointed not to have more choice. I had the squash risotto, vegan. It has to be the biggest waste of calories ever, basically a bland plate of stodge with walnuts on top. Where was the effort to make this less boring? Such a disappointment. My family ate meat and were mostly pleased, though one person had a chicken dish that sounds as dull as the risotto. Add this to it taking over 30 minutes for them to come and take a food order… Overall the whole experience was very average.

Terrible service, take your custom elsewhere, they don't deserve it and don't seem to care anyway.

Welcome and service superb, even for the dogs. Beer good, food superb but quantity disappointing, good job we've snacks back at the caravan. Will be back though

We called in on the off chance to have something to eat, we had a lovely meal. Thank you Katie and your team and will always be back again 👍

Wonderful experience, food and atmosphere They advised that they were short staffed and that service might be slow - service was quick and attentive considering! Food was delicious and big portions. Staff were very friendly Lovely furniture Something to note - burger was massive, so don’t need starters or sides! Will be back for sure

We had lunch here, and later in the same day we felt really sick. We had turkey and desserts. Everything was okay except the food poisoning that we had.

A wonderful mid-week evening here to celebrate our 53rd wedding anniversary. We were warmly welcomed by Rachel who also served us throughout the evening in the cosy restaurant. She could not have been kinder or more helpful. The food was perfect both in terms of quality and quantity - our thanks to the chefs - and the atmosphere was so comforting. Thank you all for ensuring that our celebration was special. We look forward to returning here regularly.

10/10. We have recently become frequent visitors of The Swan at Hanley as it is by far the best pub around. The staff are exceptional, same goes for the service. The drinks are excellent and I will add always a perfectly clean glass! I know that sounds silly but not enough places will serve out of a nice clean glass anymore and it really makes a difference when you get to drink out a glass that’s not dirty! Myself and my partner tried the new menu they have just brought in and what a treat it was! We had a three course meal each and it was worth every single penny. Most definitely recommend the Swan for both a drink or a top quality meal. Special thanks to Immy for looking after us! See you soon!

10/10. We have recently become frequent visitors of The Swan at Hanley as it is by far the best pub around. The staff are exceptional, same goes for the service. The drinks are excellent and I will add always a perfectly clean glass! I know that sounds silly but not enough places will serve out of a nice clean glass anymore and it really makes a difference when you get to drink out a glass that’s not dirty! Myself and my partner tried the new menu they have just brought in and what a treat it was! We had a three course meal each and it was worth every single penny. Most definitely recommend the Swan for both a drink or a top quality meal. Special thanks to Immy for looking after us! See you soon!

First time at the Swan, friendly helpful staff, great food too. Thanks

Went with family. Bit pricey and found the lunch menu a bit boring. Food could easily do at home.

Excellent food, great service, first class!

Superb hotel, the setting is magnificent! We stayed one night and were very happy, the room was clean, large bed, and quiet. Excellent dinner and breakfast, well cooked and with fresh produce. Very good value for money I recommend this hotel and restaurant

Lovely dog friendly pub serving great food

Very enjoyable meal, cosy surroundings and modern menu.

Disappointed with food as the food was only warm and the service was slow but the choice and portion size was good. Couldn’t find the servers when we wanted to order a dessert so gave up as had to wait so long and just asked for the bill when they did appear

Just spent the night at The Swan, beautiful room, friendly staff, food excellent really enjoyed our stay, dog as well.

In truth, the location is very nice. Clean inside. Food was average. Orderd lamb with extra vegetables. The lamb was very fatty. More so than normal. The vegetables that came with the lamb was brocoli. The extra vegetables orderd separate was carrots and guess what broccoli. Bit lazy for £26. I feel there trying to be something their not. All in all I won't be going back.

Usually happy with food but disappointed at latest visit. Coffee machine was broken so I could not have a herbal tea. I would have thought they might have had a kettle. Also, I have only their word for it that the nut cutlets we ordered had nuts in them. They tasted like rissoles to me and I found no trace of nuts. Disappointed. The mushrooms were tasty but very salty.

I attended a wedding there yesterday and it was just so perfect. An incredible venue and I think honestly some of the best food at a wedding I've ever eaten, friendly and helpful staff with a lovely beer garden.

Amazing place....food outstanding 👏🏻

We had a great meal at the Swan. Food is gastro pub standard, and sizeable portions. I had hoisin pork and my wife had the lamb, both really good. Prices weren't too bad either.

One night stop en route to wedding in stockpor

We had a fillet steak here they certainly know how to cook a steak. Absolutely beautiful, pepper sauce, everything was cooked to perfection. Definitely recommend this gem.

I lived in the area for ages and frequently drove past : now we’re in Wales but we’ve eaten here twice in the last week. The Swan is Tardis like, with so much dining room but arranged so it still feels intimate or cosy. You get a genuinely warm welcome. Staff are excellent. Decent choices on the menu: we returned for the second visit without booking, because the first experience was so good. Just the same second time around. Real Ale was perfect and house wines very good

Went for Sunday lunch. Given a wonderful, generous roast dinner with an oversized Yorkie on top, like an ode to the Malvern hills themselves. Starter was very good too - beetroot salmon gravlax. Good service. Very comfortable dining inside and outside with a covered area. Dogs allowed in the bar area. Overlooks a small village green and the village pond. Worth booking in advance as popular. Not far from the 3 counties showground and a camping site a mile away.

Great venue for all your antiques/collectable,s not forgetting the auctions that are held frequently. By non other than TV personality's MrTom Kean and Mr paul hayes.

Wonderful attendance from the outset. Young team but very well trained, and I didn't have to ask for anything it was all served impeccably... The only reason I didn't rate it 5star was because 2 of the 4 meals came colder, and one pork dish was very tough. I should have returned those but failed to on our part. Would go again, but if meals were cold , I would send them back to the kitchen. Otherwise, it was a very pleasant evening.

Great experience today despite how busy it was. Good food and staff were friendly.

I came here over a month ago and the staff were perfect. Food was great and lovely staff. Thanks. Would recommend to everyone thinking of coming

Food was delicious. Service a little slow to start with but got better. Advisable to book.

Great single night stay at The Swan Inn. Check-in nice and easy, especially as I turned up a bit early. Room spotless. Single bed, and a bit softer than my usual bigger firmer bed but perfectly acceptable. Free Wifi was essential as mobile signal was virtually non existent and without it could not even make a phone call. Included breakfast was very good from stated locally sourced items

Great food, location and atmosphere

Nice drink in the sun. Dog friendly inside and out. Didn't eat but might before we leave on Saturday

Love the Swan. It's a brilliant place to stay, the staff are fantastic, has a good selection of drinks and an amazing food menu. I'm a coeliac, my wife's a vegetarian and two of my children are lactose free. They still manage to cater for all of us with a magnificent selection of foods. Would recommend if you are in the area, come pop in, you won't regret it :)

We walked to this pub for a drink as we are at the campsite up the road. We were brought a menu and saw they had lots of gluten free options so we decided to stay and eat. We both chose the rack of lamb with dauphinoise potatoes and it was exquisite. We then both had a dessert- Panna cotta and Eton mess. All good was beautiful! Great setting and lovely staff.

Sunday lunch was good, rapid service from four or five members of staff who all were keen to help. We will return and recommend to others.

Had an excellent lunch with family for my son's 30th Birthday. Plenty to choose from on the Starters, Main and Desert Menus. Thank you for accomodating the 30th Decor we brought with us and celebratory cake. Will be back to see you soon.

Please make a kids area. This is a nice venue but these is no pleasure in being drowned out by kids running amok and parents either ignoring them or shouting at them pointlessly

What a beautiful pub... We stayed at the nearby campsite 20th june for 6 days and did lots of walking and always ended up here 😂 Its a lovely setting and the staff are lovely.....👍🏼 🌞 💕 Sad to leave... Thank you 😍

Our third attempt at having lunch at this place on a Tuesday afternoon was met with disappointment. Despite the empty interior and only a few tables outside, we were initially hopeful. We ordered our drinks, received menus, and were told to come back to the bar to order when ready. However, when we returned to place our food order for two people, we were informed that they were too busy to take food orders at the moment and to come back in 15 minutes. This was frustrating, especially considering the place was nearly empty. When we asked about the situation, we were told that they only had a small kitchen. The lack of service and inability to provide timely kitchen service for such low capacity was baffling. We weren't willing to wait and then potentially have to fight for our place in another queue once the kitchen reopened. So, we took our drinks back to the bar and requested a refund, as we had only taken a sip. It's disappointing to see the decline in service at a place that used to be good. They even suggested booking in the future for a Tuesday lunch, which seemed unnecessary for a pub and garden with such low capacity. It's clear that they need to improve their operations, as even a chain like Harvester provides better service when busy.

Our third attempt at having lunch at this place on a Tuesday afternoon was met with disappointment. Despite the empty interior and only a few tables outside, we were initially hopeful. We ordered our drinks, received menus, and were told to come back to the bar to order when ready. However, when we returned to place our food order for two people, we were informed that they were too busy to take food orders at the moment and to come back in 15 minutes. This was frustrating, especially considering the place was nearly empty. When we asked about the situation, we were told that they only had a small kitchen. The lack of service and inability to provide timely kitchen service for such low capacity was baffling. We weren't willing to wait and then potentially have to fight for our place in another queue once the kitchen reopened. So, we took our drinks back to the bar and requested a refund, as we had only taken a sip. It's disappointing to see the decline in service at a place that used to be good. They even suggested booking in the future for a Tuesday lunch, which seemed unnecessary for a pub and garden with such low capacity. It's clear that they need to improve their operations, as even a chain like Harvester provides better service when busy.

We are on holiday so will sadly not be able to return here but we were very impressed! The food is delicious & reasonably priced but for us, the real show stopper is the garden! The layout has been carefully thought about to give each table privacy while still being part of the atmosphere and it looks beautiful! Very dog friendly-each table has a little hook to attach your dog to and all staff are lovely and welcoming. Many of them asked to fuss our dogs as they walked past & even brought out treats & water for them. Wish this pub was closer to home so we could visit more

Another relaxing late afternoon for drinks. Thanks to Immie, Rachel and Almara for their welcome and good humour. We look forward to spending more time here in the coming months, enjoying the atmosphere and being made to feel valued guests.

We stopped off at the Hanley Swan for a pint and something light to eat. The setting on the village green is beautiful. While the pint was lovely the food was expensive and disappointing. Having ordered some 3x fried chunky chips I was a little surprised to have something more like chunky oven chips (soggy and definitely not 3 times fried) served in something that looked like a pen holder from a desk organiser set that you might find at home bargains. Arty presentation but very poor standard/value for money. While the bar staff were polite enough the staff circulating around the tables were actually quite unpleasant. I doubt we will return even though we’re often in the area.

A friendly, welcoming pub with good value food and drink.

Nice pub in a small village just outside Malvern. Large dog friendly garden. The usual range of beers, although atad pricey. Didn't eat there but the food looked good.

Went for Sunday lunch, very good, reasonably priced, no complaints

Brilliant stop on the dog walk warm and friendly

Staff r great service was good But very disappointed with Sunday Roast had no green vegetables when we asked staff we were told they were extra but r stated on menu with the Roast Had meals here before but won’t be back

Staff really helpfull and friendly, food fantastic

My wife and I stayed here for one night before visiting the flea market at the County Showground the next day. The room was OK, but the toilet didn't flush and when I told them about it, they said they'd get it fixed...which they didn't. Shower was also pretty pathetic in terms of power and heat. We ate in the restaurant that evening having booked a table. The place has received a power cut for 10 mins that evening, and so we were asked to wait for our table to be prepared. When we were finally shown to our table, we were sat there for 15 mins waiting for someone to take our order. When we finally managed to get someone's attention, they said we'd have to wait to order as the kitchen hadn't caught up with the backlog. Thanks for telling us. We were offered some complimentary olives and bread, which were well received as we were starving. Food, when it came was lovely but the waiting staff were really sullen and moody, and really not very friendly at all, including what I presume was the restaurant manager. She was quite rude to some of her staff and the general vibe was one of stress. We have to give a huge shout out, however, to Joe working behind the bar, who was a breath of fresh air, funny, engaging, and up for a laugh. Had it not been for him, it would've been a very very poor experience all round. I'd suggest you make him the manager if you're reading this.

Staff attentive and changed drink immediately. Food menu looks good - fish and chips very greasy and peas cold but it was OK. Puddings were pleasant but not wow ! Staff attentive when you could find them. Dark decor inside which I'm sure is lovely at night and big garden with tables. Menu prices interesting ! Not sure why they are the way they are !!! 🤷‍♀️

We had a poor experience here. Stayed in the pub for 1 night but the toilet didn't work and the shower was pathetic. Told the toilet would be fixed, but no one ever came. Food was good, but it was busy and the waiting staff looked very stressed. Might have been because of a short power cut, but didn't seem to have any decent management going on. Staff were moody and sullen apart from Joe, who was excellent. Garden is fantastic, and the band that played outside was great. The music inside from a singer made absolutely no sense and was poorly judged...singing dance classic in an old pub was ridiculous. Didn't need this at all as it was so busy there was already a buzzy atmosphere. Might have been a one-off, but somehow I doubt it.

Delicious meal - we booked ahead. Excellent and very attentive service. Lovely areas to sit outside too.

Garden set up nicely. Unfortunately website info wasn't correct about food being served all day. I went 10am Sunday, no food til 12pm onwards. Diabetic who missed breakfast, but I was directed to a nearby shop or could get a packet of crisps. Lol. We were leaving as food started being served and tbh it looked wonderful with Yorkshire puddings as big as your head x

What an absolute gem of a genuine village pub. The location is fabulous, the pub sits on the edge of the village green, with the village shop and duck pond opposite. I would describe this as the unspoilt village location, it truly warms the heart. We strolled from the local caravan and camping club site (1mile, easy walk). The pub is absolutely gorgeous, retaining the essence of the old traditional pubs of my English youth, characterful, beamed, with comfortable seating inside and out, and fabulous food. We decided on sandwiches for lunch, one beef and one lamb (Gyro), both came with a fresh side salad and fries. You choose the bread you would like, and the bread is fantastically fresh and the beef/lamb truly melt in the mouth. Best pub sandwiches ever. To accompany the food we had glasses of White Rioja and Argentinian Malbec, again very acceptable, well rounded wine. The staff were extremely professional and friendly, the pub itself is spotless and enjoyed by the locals as well as visitors. If you venture this way, the pub is a must visit, you will not be disappointed.

A beautiful village pub with good beer. Although we did not eat we heard the food was superb.

We thought the Swan was lovely, we haven't stayed there as we had other accommodation and we didn't have time to eat there either but we hope to do so the next time we are staying in Hanley Swan. We did enjoy ambience and the members of staff we interacted with were friendly and helpful. We enjoyed our drinks very much.

A great pub, good choice of beers etc, friendly staff, lovely outside seating area. Didn't eat but food looked lovely, probaly worth booking if you want a table as looked very busy on a saturday night. Would highly recomend.

Perfect end of the day evening meal. Such a beautiful pub in a fantastic location.

Very nice for food, good atmosphere on a hot sunny afternoon yesterday , plenty of seats/ tables outside and undercover

Stayed a few nights for business in the local area. Room (Gooseberry) OK, but it is above the kitchen and when the restaurant is open the extractor fan system is very noisy. Staff generally OK but not particularly friendly. The food however is delicious and very well presented.

Had nice meal of hake and chips reasonable price and very nice a busy pub in a lovely location . Good selection of drinks plenty of parking space and loads of outside seating many under cover dogs allowed in bar if under cotrol .

Great food, but issues with overall offering at busy period.

Went for breakfast with my wife and 1yo son on our way to the nearby Hanley Garden Play. Food was excellent with a good selection of dishes including the quintessential full English breakfast. Ate by the wood burner whilst drinking very good coffee. Would highly recommend.

Really great pub ! Food was expensive but superb quality one of the best meals I've ever had to be honest ,it was are anniversary and we stopped in our motor home especially to eat at the swan it didn't disappoint!!sometimes you get what you pay for .

Lunch with friends: high quality food, gf choices available and good range. Staff were hard to attract when we wanted sauces etc. Large glass of red over £10!!!!! Yikes... Would go again for food but wouldn't order wine.

Stayed overnight and also had an evening meal. Room was clean and tidy although quite small with a very small window and a sloped ceiling bathroom which restricted headroom. That said it was excellent value with a nice breakfast included. The evening meal was very good with a great menu, but booking is required. Recommended - would stay again

We love coming here...its a lovely pub, with a wonderful garden, lovely friendly atmosphere and staff.

Fabulous food,service and ambience

Great food and service. Easy walkable distance from CAMC where we had our motorhome.

Lovely food, lovely atmosphere and great staff. Stopped for dinner and a couple of pints with our dog... Will visit again 👍

Stayed for one night. Ate dinner in the restaurant which was very nice. The room was pleasant but the bed was very uncomfortable. We prefer a firm mattress but this was beyond firm, and obviously well worn as there was a dip each side. Not a good night’s rest sadly. The breakfast was excellent though!

Great selection of beers. Bar area is small with low ceiling and can get cramped when busy. Didn't stay or eat but from what we saw would definitely come back to try. Only draw back cubicle in gents toilet is so small that you can barely use it unless your a stick man!!!

Lovely restaurant in a nice location. Not too busy midweek dinner.

On a late decision we went to The Swan for an evening meal. It was a Monday and it was relatively quiet as we dined early. The food was very good, and so was the nice bottle of white wine we chose, all reasonably priced. The staff were attentive. We will go again.

Such a lovely location. Super friendly staff. Guinness perfect. 💪💪💪💪💪💪

We have had 2 lovely meals here whilst staying nearby. Great service, great food and lovely friendly staff. 😊

Great food in a great place with lovely Staff 😃

Delicious food in a covid secure environment. Felt very safe.

Excellent food, very reasonable prices for both food and drink

Great food with lovely Staff in a great place 😀