The Swan Inn in Malvern Hills

Disappointed with food as the food was only warm and the service was slow but the choice and portion size was good. Couldn’t find the servers when we wanted to order a dessert so gave up as had to wait so long and just asked for the bill when they did appear

Just spent the night at The Swan, beautiful room, friendly staff, food excellent really enjoyed our stay, dog as well.

In truth, the location is very nice. Clean inside. Food was average. Orderd lamb with extra vegetables. The lamb was very fatty. More so than normal. The vegetables that came with the lamb was brocoli. The extra vegetables orderd separate was carrots and guess what broccoli. Bit lazy for £26. I feel there trying to be something their not. All in all I won't be going back.

Usually happy with food but disappointed at latest visit. Coffee machine was broken so I could not have a herbal tea. I would have thought they might have had a kettle. Also, I have only their word for it that the nut cutlets we ordered had nuts in them. They tasted like rissoles to me and I found no trace of nuts. Disappointed. The mushrooms were tasty but very salty.

I attended a wedding there yesterday and it was just so perfect. An incredible venue and I think honestly some of the best food at a wedding I've ever eaten, friendly and helpful staff with a lovely beer garden.

We had a great meal at the Swan. Food is gastro pub standard, and sizeable portions. I had hoisin pork and my wife had the lamb, both really good. Prices weren't too bad either.

Amazing place....food outstanding 👏🏻

We had a fillet steak here they certainly know how to cook a steak. Absolutely beautiful, pepper sauce, everything was cooked to perfection. Definitely recommend this gem.

One night stop en route to wedding in stockpor

I lived in the area for ages and frequently drove past : now we’re in Wales but we’ve eaten here twice in the last week. The Swan is Tardis like, with so much dining room but arranged so it still feels intimate or cosy. You get a genuinely warm welcome. Staff are excellent. Decent choices on the menu: we returned for the second visit without booking, because the first experience was so good. Just the same second time around. Real Ale was perfect and house wines very good

Went for Sunday lunch. Given a wonderful, generous roast dinner with an oversized Yorkie on top, like an ode to the Malvern hills themselves. Starter was very good too - beetroot salmon gravlax. Good service. Very comfortable dining inside and outside with a covered area. Dogs allowed in the bar area. Overlooks a small village green and the village pond. Worth booking in advance as popular. Not far from the 3 counties showground and a camping site a mile away.

Great venue for all your antiques/collectable,s not forgetting the auctions that are held frequently. By non other than TV personality's MrTom Kean and Mr paul hayes.

Wonderful attendance from the outset. Young team but very well trained, and I didn't have to ask for anything it was all served impeccably... The only reason I didn't rate it 5star was because 2 of the 4 meals came colder, and one pork dish was very tough. I should have returned those but failed to on our part. Would go again, but if meals were cold , I would send them back to the kitchen. Otherwise, it was a very pleasant evening.

Great experience today despite how busy it was. Good food and staff were friendly.

I came here over a month ago and the staff were perfect. Food was great and lovely staff. Thanks. Would recommend to everyone thinking of coming

Food was delicious. Service a little slow to start with but got better. Advisable to book.

Great food, location and atmosphere

Great single night stay at The Swan Inn. Check-in nice and easy, especially as I turned up a bit early. Room spotless. Single bed, and a bit softer than my usual bigger firmer bed but perfectly acceptable. Free Wifi was essential as mobile signal was virtually non existent and without it could not even make a phone call. Included breakfast was very good from stated locally sourced items

Nice drink in the sun. Dog friendly inside and out. Didn't eat but might before we leave on Saturday

Sunday lunch was good, rapid service from four or five members of staff who all were keen to help. We will return and recommend to others.

Love the Swan. It's a brilliant place to stay, the staff are fantastic, has a good selection of drinks and an amazing food menu. I'm a coeliac, my wife's a vegetarian and two of my children are lactose free. They still manage to cater for all of us with a magnificent selection of foods. Would recommend if you are in the area, come pop in, you won't regret it :)

We walked to this pub for a drink as we are at the campsite up the road. We were brought a menu and saw they had lots of gluten free options so we decided to stay and eat. We both chose the rack of lamb with dauphinoise potatoes and it was exquisite. We then both had a dessert- Panna cotta and Eton mess. All good was beautiful! Great setting and lovely staff.

Had an excellent lunch with family for my son's 30th Birthday. Plenty to choose from on the Starters, Main and Desert Menus. Thank you for accomodating the 30th Decor we brought with us and celebratory cake. Will be back to see you soon.

Please make a kids area. This is a nice venue but these is no pleasure in being drowned out by kids running amok and parents either ignoring them or shouting at them pointlessly

What a beautiful pub... We stayed at the nearby campsite 20th june for 6 days and did lots of walking and always ended up here 😂 Its a lovely setting and the staff are lovely.....👍🏼 🌞 💕 Sad to leave... Thank you 😍

Our third attempt at having lunch at this place on a Tuesday afternoon was met with disappointment. Despite the empty interior and only a few tables outside, we were initially hopeful. We ordered our drinks, received menus, and were told to come back to the bar to order when ready. However, when we returned to place our food order for two people, we were informed that they were too busy to take food orders at the moment and to come back in 15 minutes. This was frustrating, especially considering the place was nearly empty. When we asked about the situation, we were told that they only had a small kitchen. The lack of service and inability to provide timely kitchen service for such low capacity was baffling. We weren't willing to wait and then potentially have to fight for our place in another queue once the kitchen reopened. So, we took our drinks back to the bar and requested a refund, as we had only taken a sip. It's disappointing to see the decline in service at a place that used to be good. They even suggested booking in the future for a Tuesday lunch, which seemed unnecessary for a pub and garden with such low capacity. It's clear that they need to improve their operations, as even a chain like Harvester provides better service when busy.

Our third attempt at having lunch at this place on a Tuesday afternoon was met with disappointment. Despite the empty interior and only a few tables outside, we were initially hopeful. We ordered our drinks, received menus, and were told to come back to the bar to order when ready. However, when we returned to place our food order for two people, we were informed that they were too busy to take food orders at the moment and to come back in 15 minutes. This was frustrating, especially considering the place was nearly empty. When we asked about the situation, we were told that they only had a small kitchen. The lack of service and inability to provide timely kitchen service for such low capacity was baffling. We weren't willing to wait and then potentially have to fight for our place in another queue once the kitchen reopened. So, we took our drinks back to the bar and requested a refund, as we had only taken a sip. It's disappointing to see the decline in service at a place that used to be good. They even suggested booking in the future for a Tuesday lunch, which seemed unnecessary for a pub and garden with such low capacity. It's clear that they need to improve their operations, as even a chain like Harvester provides better service when busy.

We are on holiday so will sadly not be able to return here but we were very impressed! The food is delicious & reasonably priced but for us, the real show stopper is the garden! The layout has been carefully thought about to give each table privacy while still being part of the atmosphere and it looks beautiful! Very dog friendly-each table has a little hook to attach your dog to and all staff are lovely and welcoming. Many of them asked to fuss our dogs as they walked past & even brought out treats & water for them. Wish this pub was closer to home so we could visit more

Another relaxing late afternoon for drinks. Thanks to Immie, Rachel and Almara for their welcome and good humour. We look forward to spending more time here in the coming months, enjoying the atmosphere and being made to feel valued guests.

We stopped off at the Hanley Swan for a pint and something light to eat. The setting on the village green is beautiful. While the pint was lovely the food was expensive and disappointing. Having ordered some 3x fried chunky chips I was a little surprised to have something more like chunky oven chips (soggy and definitely not 3 times fried) served in something that looked like a pen holder from a desk organiser set that you might find at home bargains. Arty presentation but very poor standard/value for money. While the bar staff were polite enough the staff circulating around the tables were actually quite unpleasant. I doubt we will return even though we’re often in the area.

A friendly, welcoming pub with good value food and drink.

Nice pub in a small village just outside Malvern. Large dog friendly garden. The usual range of beers, although atad pricey. Didn't eat there but the food looked good.

Staff r great service was good But very disappointed with Sunday Roast had no green vegetables when we asked staff we were told they were extra but r stated on menu with the Roast Had meals here before but won’t be back

Brilliant stop on the dog walk warm and friendly

Went for Sunday lunch, very good, reasonably priced, no complaints

Staff really helpfull and friendly, food fantastic

We had a poor experience here. Stayed in the pub for 1 night but the toilet didn't work and the shower was pathetic. Told the toilet would be fixed, but no one ever came. Food was good, but it was busy and the waiting staff looked very stressed. Might have been because of a short power cut, but didn't seem to have any decent management going on. Staff were moody and sullen apart from Joe, who was excellent. Garden is fantastic, and the band that played outside was great. The music inside from a singer made absolutely no sense and was poorly judged...singing dance classic in an old pub was ridiculous. Didn't need this at all as it was so busy there was already a buzzy atmosphere. Might have been a one-off, but somehow I doubt it.

Delicious meal - we booked ahead. Excellent and very attentive service. Lovely areas to sit outside too.

My wife and I stayed here for one night before visiting the flea market at the County Showground the next day. The room was OK, but the toilet didn't flush and when I told them about it, they said they'd get it fixed...which they didn't. Shower was also pretty pathetic in terms of power and heat. We ate in the restaurant that evening having booked a table. The place has received a power cut for 10 mins that evening, and so we were asked to wait for our table to be prepared. When we were finally shown to our table, we were sat there for 15 mins waiting for someone to take our order. When we finally managed to get someone's attention, they said we'd have to wait to order as the kitchen hadn't caught up with the backlog. Thanks for telling us. We were offered some complimentary olives and bread, which were well received as we were starving. Food, when it came was lovely but the waiting staff were really sullen and moody, and really not very friendly at all, including what I presume was the restaurant manager. She was quite rude to some of her staff and the general vibe was one of stress. We have to give a huge shout out, however, to Joe working behind the bar, who was a breath of fresh air, funny, engaging, and up for a laugh. Had it not been for him, it would've been a very very poor experience all round. I'd suggest you make him the manager if you're reading this.

Staff attentive and changed drink immediately. Food menu looks good - fish and chips very greasy and peas cold but it was OK. Puddings were pleasant but not wow ! Staff attentive when you could find them. Dark decor inside which I'm sure is lovely at night and big garden with tables. Menu prices interesting ! Not sure why they are the way they are !!! 🤷‍♀️

Garden set up nicely. Unfortunately website info wasn't correct about food being served all day. I went 10am Sunday, no food til 12pm onwards. Diabetic who missed breakfast, but I was directed to a nearby shop or could get a packet of crisps. Lol. We were leaving as food started being served and tbh it looked wonderful with Yorkshire puddings as big as your head x

What an absolute gem of a genuine village pub. The location is fabulous, the pub sits on the edge of the village green, with the village shop and duck pond opposite. I would describe this as the unspoilt village location, it truly warms the heart. We strolled from the local caravan and camping club site (1mile, easy walk). The pub is absolutely gorgeous, retaining the essence of the old traditional pubs of my English youth, characterful, beamed, with comfortable seating inside and out, and fabulous food. We decided on sandwiches for lunch, one beef and one lamb (Gyro), both came with a fresh side salad and fries. You choose the bread you would like, and the bread is fantastically fresh and the beef/lamb truly melt in the mouth. Best pub sandwiches ever. To accompany the food we had glasses of White Rioja and Argentinian Malbec, again very acceptable, well rounded wine. The staff were extremely professional and friendly, the pub itself is spotless and enjoyed by the locals as well as visitors. If you venture this way, the pub is a must visit, you will not be disappointed.

A beautiful village pub with good beer. Although we did not eat we heard the food was superb.

We thought the Swan was lovely, we haven't stayed there as we had other accommodation and we didn't have time to eat there either but we hope to do so the next time we are staying in Hanley Swan. We did enjoy ambience and the members of staff we interacted with were friendly and helpful. We enjoyed our drinks very much.

A great pub, good choice of beers etc, friendly staff, lovely outside seating area. Didn't eat but food looked lovely, probaly worth booking if you want a table as looked very busy on a saturday night. Would highly recomend.

Perfect end of the day evening meal. Such a beautiful pub in a fantastic location.

Very nice for food, good atmosphere on a hot sunny afternoon yesterday , plenty of seats/ tables outside and undercover

Stayed a few nights for business in the local area. Room (Gooseberry) OK, but it is above the kitchen and when the restaurant is open the extractor fan system is very noisy. Staff generally OK but not particularly friendly. The food however is delicious and very well presented.

Had nice meal of hake and chips reasonable price and very nice a busy pub in a lovely location . Good selection of drinks plenty of parking space and loads of outside seating many under cover dogs allowed in bar if under cotrol .

Great food, but issues with overall offering at busy period.

Went for breakfast with my wife and 1yo son on our way to the nearby Hanley Garden Play. Food was excellent with a good selection of dishes including the quintessential full English breakfast. Ate by the wood burner whilst drinking very good coffee. Would highly recommend.

Really great pub ! Food was expensive but superb quality one of the best meals I've ever had to be honest ,it was are anniversary and we stopped in our motor home especially to eat at the swan it didn't disappoint!!sometimes you get what you pay for .

Lunch with friends: high quality food, gf choices available and good range. Staff were hard to attract when we wanted sauces etc. Large glass of red over £10!!!!! Yikes... Would go again for food but wouldn't order wine.

Stayed overnight and also had an evening meal. Room was clean and tidy although quite small with a very small window and a sloped ceiling bathroom which restricted headroom. That said it was excellent value with a nice breakfast included. The evening meal was very good with a great menu, but booking is required. Recommended - would stay again

We love coming here...its a lovely pub, with a wonderful garden, lovely friendly atmosphere and staff.

Fabulous food,service and ambience

Great food and service. Easy walkable distance from CAMC where we had our motorhome.

Lovely food, lovely atmosphere and great staff. Stopped for dinner and a couple of pints with our dog... Will visit again 👍

Stayed for one night. Ate dinner in the restaurant which was very nice. The room was pleasant but the bed was very uncomfortable. We prefer a firm mattress but this was beyond firm, and obviously well worn as there was a dip each side. Not a good night’s rest sadly. The breakfast was excellent though!

Great selection of beers. Bar area is small with low ceiling and can get cramped when busy. Didn't stay or eat but from what we saw would definitely come back to try. Only draw back cubicle in gents toilet is so small that you can barely use it unless your a stick man!!!

Lovely restaurant in a nice location. Not too busy midweek dinner.

On a late decision we went to The Swan for an evening meal. It was a Monday and it was relatively quiet as we dined early. The food was very good, and so was the nice bottle of white wine we chose, all reasonably priced. The staff were attentive. We will go again.

Such a lovely location. Super friendly staff. Guinness perfect. 💪💪💪💪💪💪

We have had 2 lovely meals here whilst staying nearby. Great service, great food and lovely friendly staff. 😊

Great food in a great place with lovely Staff 😃

Delicious food in a covid secure environment. Felt very safe.

Excellent food, very reasonable prices for both food and drink

Great food with lovely Staff in a great place 😀

Wonderful pub! I love the internal environment with small details, LED lights on the ceiling and soft lights, a lit fireplace and relaxation corners with armchairs and tables. The menu offers dishes from local producers, meat, eggs and vegetables. Prices may seem slightly high compared to other places in the area but the quality is exceptional!

Ok pub ,staff can be a little unaware you are standing at bar ,even when your the only one in there ,and they should smile more ,shame you can only pay with card ,no cash accepted,say since COVID but come on ,no excuses now ,

Lovely, welcoming place and a good choice on the menu. We had the scallops (partner said they were cooked just right), burger (again, good feedback from the hubby!), and the duck which was lovely. They also have a dog friendly area for when we bring the pooch along

Excellent food and service. Maybe not the cheapest but you get what you pay for. Will definitely return and recommend. Probably one of the best meals we've had in a while.

We had the most delightful family Sunday lunch at the Hanley Swan. Staff are great and the food scrumptious.

Our second visit whilst staying nearby. Very very good. Lovely place lovely atmosphere (packed on a Wednesday lunchtime) friendly helpful staff. Can’t fault. Can’t wait to return.

My wife and I booked a table in the gazebo, mid week, during our holiday. We were staying in our caravan at the Caravan & Camping Club site, 1 mile away. There is nothing negative to say, we had a great evening meal, 3 courses with various drinks and we had our 2 dogs with us too. A really good experience and a place I wholeheartedly recommend.

From the moment you walk into the Swan Inn, you get the impression the management have excelled in their choice of decor, they clearly had their sights on pleasing their customers. There was immediate service with a smile and we were taken to our booked table in the new exterior extension. Our meal orders were taken and when the meals arrived they were well presented and it tasted beautifully. The menu was reasonable priced and the waitress service was excellent. We definitely will return as very happy customers.Well done The Swan Inn.

The food and service is next to none. They’ve done a really nice job of creating an outdoor covered seating area and it looks fantastic. All the food we had was great. A little expensive but worth it for a special occasion.

Visited as a family of 4 in July. Have to say, from start to finish a lovely experience.The pub itself is done out really nicely (we were sat in the conservatory) and enough space so you don’t feel on top of the other tables.The staff are attentive and friendly without being overbearing and the drinks choice was good.The menu was small enough to know it’s all cooked freshly, but large and varied enough to be interesting.My wife and I opted for ribeye steaks which were tender, well cooked and served with some very nice sides. Gastro pub food done very well, will definitely be returning.

Beautiful surroundings, lovely hotel room, really nice, friendly and funny staff and the food was out of this world. Well worth a visit

The service was good but the food disappointing. My lamb was mixed with unsuitable veg and was unpleasant. Do not know why it is so popular. Maybe I had a bd menu choice. An expensive mistake!

Chose this restaurant on the last day of a 3 week trip and my partners birthday and it came up trumps. Ate outdoors and had a Sunday roast. Everything about it was superb

Very expensive had a 70 pound voucher still had 92 pounds to pay. Not all of us had starters. The noise with screaming kids barking dog and things being dropped on the wooden floors was awful. Table too small for 4 people especially with oversized plates. Service was slow, food was ok, but for those prices I expected a better ambience an service, will definitely not be back

Wonderful meal, beautiful pub, the food was plentiful cooked and presented to perfection what more could we want.The staff were attentive, respectful and friendly but not too formal. The Sunday menu was extensive and exciting and value for money. Drinks not overpriced

I had the pleasure of staying a night on a business trip, and having stayed in lots of different hotels I've got to say this is one of the most pleasurable nights I've had in a small hotel staff are absolutely fantastic so polite well mannered and very happy to help in any way nothing is too much trouble And always smiling,Food was absolutely superb. The new wooden Extension for alfresco dining is worth seeing it is absolutely brilliant,I can totally and honestly recommend The Swan Inn,As a fantastic place to stay I will be back, A big thank you To all the staff for looking after me,

Fantastic meal with friends. Delicious and great presentation. Compliments to Chef. Service from Rachel and team excellent. Thoughtful and accommodating of a friends wheelchair access. Would have rated 5 but 2 of 3 ladies toilets out of order.

We have never been before but we’ll definitely return. It’s a beautiful pub and the staff are professional and friendly. A comprehensive menu with lots of choices even for someone like me who doesn’t eat red meat. We enjoyed our meal so much we returned the next day for breakfast which was equally tasty. It was good in every way

Enjoyed a superb Sunday lunch, beautifully cooked with tasty fresh produce. Started with the lamb faggot on a bed of cous cous and rosemary jus, then onto a roast pork Sunday lunch. Perfect afternoon and a thankyou to the excellent staff.

Stayed for the weekend for a 60th birthday party, beautiful pub, lovely atmosphere, rooms great, staff are all friendly especially Jade and Rachael , many thanks, Steve and Vikki

Went to celebrate my birthday and what a great night food was amazing and staff were excellent The best pub I have been to in a long time and highly recommend

This pub/restaurant is a little gem. There are plenty of areas to enjoy a drink and a meal and the various areas cater for dog friendly visitors or non dog friendly visitors. The venue has lots of character and overlooks the village green. The food is served to a high standard and we were stuck for choice. We chose different courses so that we could try more items. The meals are of a substantial size but we couldn’t resist a dessert......and they were also delicious.

If we’d been there 3 hours earlier to eat the roast potatoes when they were first cooked it would have been good! The menu was a traditional Sunday lunch offering and I’d probably not go on a Sunday again - for some places it seems to just give them a license to cook a big batch of food early doors & then keep it hot. At least if you’re ordering individual meals off a much wider menu, it makes it more difficult to take that short cut in preparation! The couple next to us complained about theirs at the end of their meal - and got a discount - so we suspect that the pub knew what they were turning out wasn’t really up to scratch! Aspects of the meal suggested it had the potential to be rather better than our experience - so will give it another go at some point.

Had breakfast and food was disappointing and over priced. Food and drink quality was not as advertised and poor quality. Eggs were cooked badly. Sausage was hard as a rock. Potatoes overcooked.

Couldn’t have asked for a better experience, the food was incredible and the staff were so kind and friendly. Aimee and Immy wee just amazing and would go back in a heartbeat

Right, started off with a few Stellas, turned into a game of pool which made the vibe just perfect. Shuffled outside outside, to some shots and more Stellas! I can’t recommend it enough, get down here now!

I feel sad that I can’t give this pub 5 stars, I would if it was based on the pub itself but sadly the service very much let the experience down. The pub itself is really lovely. It has great spaces such as dog friendly areas, conservatory, areas where dogs aren’t allowed, stunning conservatory and great outdoor seating under cover. The decor is stunning and has lots of fairy lights which give it a cosy and romantic feel. First time we went there was just for drinks. It took 15 minutes for someone to realise that we hadn’t been served. When we had finished no one bothered to ask if we wanted more, so we left. The next time we came we were hopeful that the service would be a bit better as we went for breakfast and were the only people in there. Food was really good and was good value, especially for the full English. The service was still slow and no one bothered to ask if everything was ok. When we wanted the bill it seemed everyone had vanished and it took ages for us to find someone. We were then charged incorrectly and it was a bit of a faff to sort out. Great pub but sadly the service really does let it down. Needs vast improvement.

Eat in there covered new fabulous oak extension with open sides Blankets and cushions supplied really good Food was very good will differently return Waiting staff very busy but they did a good job quite a long wait for food Evan at 6.30 Reasonable prices

A much awaited pub meal inside. Dined with a friend.The menu has pub classics and a good choice of seasonal food. The food was good tasty beautifully presented, a delightful eat.However the red headed waitress was unfriendly, brusque, and we wondered if we had offended her in some way. The other waitress brunette smiled with her eyes masking wearing hides a smile this waitress was the polar opposite. What you would expect in a gastro pub polite friendly efficient.I do sometimes wonder why people work as a waiting staff if they quite clearly hate it . I don't really appreciate having my food slammed down in front of me. No one came over to ask if our food was okay it was but we weren't able to ask for drinks I don't like trying signal staff as I feel it's impolite. When we did ask for wine list waitress huffed as if we were an inconvenience to her. Our bill was nearly £60 for 2 mains 2 puddings and two drinks . We'd like to return with a party of 6 however would be wary of being served by first waitress as some our future party may not be quite as quiet of the poor service.

Had dinner last night (4 of us) we all had Steak.. mix of Fillet, Sirloin and T Bone.. they were all delicious and beautifully cooked. The sauces, chips and salad were also fantastic! Thoroughly enjoyed every mouthful... had the Fondant pudding after! Wow best pudding I’ve had in a long time.We obviously sat outside under the wooden terrace. It was very comfy and dry and to be fair I was warm! Great place and we will 100% be back!! Thank you The Swan it was a great evening.

Great Food and friendly service, will definitely be coming back! Had Monkfish Kedgeree, Sirloin and Chocolate Fondant with Banana Ice Cream all superb 👌

5 of us arrived for lunch yesterday, the young lady who was looking after us was attentive from the moment we got there, we felt safe in the new seating, covered outside area. The sandwiches we all had were amazing, in fact one of our party took one of hers home, we had fries and green salad all for £9.50 can recommend all. One of our party is moving to Hanley in the next few weeks and have a feeling this is where we will be meeting up!Please support this amazing local business, doesnt get much better! Thank you see you again!!