The Swan Brasserie at The Swan Hotel in Stafford

Firstly all the staff are extremely helpful, kind and always look after their customers! The food is great, the drinks are great! By far the best place in Stafford for the service, Tina is always rushing around doing her very best for everyone! Highly recommend the swan!

Had the pleasure of Sunday lunch at The Swan for our daughters birthday, the food was amazing, roast beef 😋 was cooked perfect and the biggest yorkshire puddings I've ever seen, very good value Tina and her team made us very welcome, excellent customer service, we will definitely go back 😀

Tina O'Neil in the Swan is very rude her customer service is shocking no manners at all. It's very off putting and don't think we will be back

This is the third time in just over a month that I have had Sunday Lunch/Roast at the Swan. Although a regular for coffee in the Coffee Shop (which is always perfect, served by Friendly, Efficient and Helpful Staff) I had not tried their Sunday Roast so wasn't sure what to expect. It was excellent, the first time I had beef, the second time, their Roast of the Day which was turkey and I had beef again yesterday. I like my beef 'well done' but so often it comes out dry and hard, definitely not the case at the Swan. It was first-rate and tasty, as was the turkey the previous time. Although on each occasion we didn't eat until late afternoon, everything was fresh and their range of vegetables superb plus cauliflower cheese all included, also roast potatoes and mash. Their gravy came separately, with the offer of extra for those that like to flood their plate. The Yorkshire Pudding was enormous and No I couldn't manage it all, even though it was fluffy and 'light'. The Perfect Sunday Lunch and great value. Although I didn't manage a dessert both my brother-in-law and sister-in-law had plenty to choose from. It wasn't just the food that was good, it was made even more special by the staff and the service. Well done all - I will be back, as will those who have visited with me each time. For those that don't do Sunday Roast, (although my husband had the Vegetarian Roast on my first visit and he was equally impressed), they also serve their usual menu as well. Will definitely visit again soon.

We came on a whim for a date night as haven't been for quite some time so thought we would give it a go. We usually only come for drinks. We had the 3 small plates, the bao bun, cheddar croquettes and the katsu. Were all very tasty especially thr bap bun and croquettes. For mains we both had the belly pork hanging kebab. The plates were huge and we struggled to finish. My pork was a little bit too much fat than meat, but then it is belly pork... So I get it. I had a cocktail which was thoroughly enjoyable and service was very good. Did not have to wait for anything and did try very hard to get us to have desert but we were ready to pop! Overall a lovely evening.

Where to start. The lady at the till was so rude, I was standing waiting to be served with no acknowledgement I was standing there waiting. When she finally wanted to serve me she said yep but I just politely just told her my order. She gave me a dirty glass with lipstick all around the top of the glass so I asked for a clean glass which she didn't seem happy about me asking for. She went into the back and I could hear them talking about me asking for a clean glass. The food was cold. My husband said his muffin for his eggs benedict was rock hard but he didn't want to complain because the staff were already rude and there was a long wait for the food. I asked for a slice of fried bread and paid for a slice of toast (£1.25) and when it came out it was only a half slice of fried bread. Which they did put right. The bottle of coke I had was flat. My husband's drink was nice. The food looks presentable unfortunately it was stone cold. Overall we won't recommend coming here for Breakfast and we most certainly won't be returning.

What a fantastic place-so relaxing. We had family up from Plymouth and went for a late lunch. Small plates, burger and club sandwiches, which were all fantastic. Service is great, very friendly and a great place for a catch-up. We'll definitely be back - especially as we spotted the roast dinner, but after we had ordered! Thanks to all at the Swan. 😁

Booked the Snug and can I just say we had the best time meeting old friends. Had great food and drinks but most if all the girl who served us from the bar area was exceptional, what an asset she is, sorry didn't get her name, long pony tail. Please give her a pat on the back for being such a nice person (table 12 the snug 12.00 11.7.24)

Full credit to the chef? I arrived a little later than planned and the kitchen had just closed. But the chef hung on and cooked an excellent burger. Not a huge deal I know, but it made a hungry chap very happy. Thanks very much, it was delicious.

Food not the best for the price ordered hanging kebab but they ran out of hangers!! Not good enough there was only three pieces of chicken was mostly onion on the skewer. The chips didn't taste fresh the dessert saved the day but I wouldn't return

Enjoyed a weekend stay at this hotel. Great car parking and free. Room lovely with super king-size bed. Breakfast amazing and cooked fresh. Thank you for a lovely weekend.

Had brunch at just after 12. The ingredients seemed good, but bacon and sausage must have been leftovers from breakfast. Bacon was chewy (fork wouldn't go in) and sausage was crunchy. Yes, what I said, so dried out it was crunchy. Nothing wrong with the service, but fire whoever was in the kitchen and thought it was OK to send out food like that. My partners poached eggs were nice though.

The restaurant had a number of popular items missing and his was growing as the evening progressed. There appears to be a serious supply problem. The food was not very hot and must have been standing for a long time before being served. At the end of the meal we waited nearly 25 minutes to get the bill.I would not return in the near future due to these supply issues and food quality I did not consider it value for money.

Absolutely brilliant breakfast been going here at the end of every month for breakfast with my sister we book the window seat every time service is friendly and quick and Tina really looks after us and we feel very welcome we have already booked for the end of this month See you soon x

Our party of 16 were in the main restaurant area , and enjoyed an excellent pre-booked main course meal. The food served was tasty and well-presented, and service friendly and efficient. Our tables were rather too close together, and the car park was very crowded. Nevertheless, we very much enjoyed the experience, having dined here previously in March 2023, and high standards had been maintained.

Sorry to say the food was not the best. The sprouts were so hard, i could not eat them. The stuffing wasn’t cooked either. I had to leave half of my meal because cranberry sauce had been spread all over the plate, I don’t like cranberry sauce. I personally shall not be eating there again. Very expensive and inedible.

Went for afternoon tea with three friends. Had a lovely time. Great service. Good atmosphere and lovely selection of food, especially the scones!

the restaurant was very busy and I was advised that a large party was arriving soon. So I ate straight away. Good advice. The three staff, Jason, Lewis and Chloe all dealt with the customers and workload extremely well. Calm and unhurried yet attentive. Food was excellent and good value too. Thanks, after a log journey this was just what was needed.

Having been on holiday abroad for a week, it was nice to return to an old faithful ! As usual Tina and the team always make you feel welcome, the traditional food and service is always welcoming when you've been away. #keepupthegoodwork

Lovely meal at The Swan. An especial mention goes to Luke who was not only serving alone on the main bar, but also restaurant overflow tables - he was incredibly friendly, informed and polite. Thank you Luke!

I loved this place. The little cafe is where we ended up and had a lovely coffee and English style breakfast, both the original and vegan choice. The plates were nice too. Decent helpings and arrived in very good time, not much waiting. Really liked the little chocolates that came with the coffee too, very cute. The waitresses were lovely and friendly. Taking a stroll through the hotel area to the loo area was also nice and relaxing, nice decor with a cozy orangerie style vibe. The building itself is a lovely piece of history I guess, lots of character. Everywhere was very clean. I hope to visit again.

A nice setting. Food very nice and staff pleasant and friendly 😊 The only down side was the wait between courses in an almost empty restaurant. However we did make it to the theatre in time. Will return.

I don’t write reviews but feel compelled on this occasion as I’m so annoyed. Pre theatre visit on a Sunday … meal forty-five-minute wait, after asking where’s our meal it eventually turned up (no apologies or explanation). We then waited another ten minutes whilst the staff member toddled off to find knives and forks, when she returned she had to go off and find salt & pepper?? Flippin heck! It was as if they had never served a meal before! Can not use the excuse 'busy' as few customers in. Staff are more interested in talking about their social lives (in groups) than the customers. Meal was very disappointing, chicken breast? Smallest piece of chicken I’ve ever seen (what the?). We felt as if we were an inconvenience to the staff just by being there. The ironic thing is, when/if the manager and staff read this review they won’t have a clue how poor they are and how they are perceived by customers. We were not the only ones who seemed to be unimpressed. If the owners do have a staff training matrix I would suggest they review it. We will not be returning.

Our party of a dozen were seated in a small side room, and were served our pre-booked 2 course lunch by friendly and efficient staff. The food was of a high quality, and the atmosphere was very congenial. Overall a very pleasant experience; many of the group had not been in the Swan for decades, and all seemed impressed,

Amazing service, staff and food - felt compelled to write after speaking to one of the managers about the previous review. How disgusting that anyone can write such a thing. Clearly they weren’t at The Swan we were and all the other guests. Was served by some amazing staff abs the fiid and service was impeccable. Thank you team Swan and don’t listen to such rubbish

Visited The Swan for a couple of drinks with my partner, supposedly one of the more established venues in the town centre considering their prices. Left after first drink… firstly as soon as you walk in you’re hit with the pungent odour of fish. Walked up to the main bar to order drinks to be told this bar is closed go to the other quite bluntly. (Not the warmest of welcomes let me tell you) Ordered and collected our drinks and headed outside away from the smelly aroma inside. Arrived to their beer garden, every single table had dirt and debris on them. Walked around trying to find a clean table, failed. Went back inside to the bar to ask for our table to have a quick wipe to be told I’ll have to wait by a miserable young waitress. We only wanted a couple of drinks in a nice environment but left feeling we were an inconvenience. Will be absolutely avoiding and telling all I know to also. Used to be a lovely clean venue with great customer service. I understand most of hospitality venues are struggling with staffing levels but to be failing at the basic fundamentals, a welcoming customer service with a smile, clean tables and venue shouldn’t be the case. My opinion of the swan now.. nearing it to a care home for the elderly, the atmosphere, the smell, the dirt, the forlorn beer garden. Rotting away.

We booked a 1 night DBB package to stay over on a Sunday night and were very pleased to hear that we could have anything off the menu for either lunch or dinner. We chose dinner and were delighted with what we received along with the std of service that accompanied the food.

If you are out for a drink try and avoid a round of drinks for 6 of us cost over £30 wow!!!!! But was a clean bar and toilets were spotless

I stayed here for 2 nights in November and had a full meal on the first night and the food was really good although equally a good price. Portions were indeed a good size and I washed it down with a pint of their own blonde beer which was very acceptable indeed! The hotel part was fine and comfortable and I was comfy even in the single bed (as opposed to home which is just me in a double bed!). Tea / coffee making facilities in the room so again very homely and welcome after a long day.

Great food, excellent service, friendly and welcoming staff. Couldn’t ask for more. Highly recommended.

food was superb, staff were brilliant and very attentive. nothing too much trouble and very friendly

Sunday lunch with the girls while the boys are playing golf. The Sunday roast was amazing, we all had roast topside of beef.

Visited for drink in coffee shop. Table sticky and not cleaned. Base of table dirty with white dog hair😱. Milk jug dirty with dried on milk residue and stained yellow, needed a good clean 😮. Freezing cold as air conditioning on maximum despite only about...

Staying in the hotel above for a business trip and thought I’d try the restaurant - I very much regretted doing so. Ordering at the bar, I was slightly shocked to see a service charge had been added. Considering it’s not full table service, more...

Firstly the food was very good, tasty hot very generous portions and nicely presented On the downside - staff seemed fed up and not very happy to see us. Were virtually told off for arriving 10 minutes early for our table and sent away to...

Visited a couple of times now for Sunday lunch and can honestly say it's superb. The yorkies are awesome, the gravy is a bit special too. A great Sunday lunch sat in the front window people watching, what more could you want on a lazy...

The Swan is a very pleasant Hotel offering great rooms, great food and excellent service Our stay was memorable

Went for afternoon tea, was £2 per person more than advertised on website, and whilst the selection of sandwiches and cakes was lovely, the bread was beginning to go a bit stale as if they had been left out a while. Such a shame that...

When we couldn’t get anywhere at short notice Jason managed to find us a table - and what a great table with amazing grazing plates - thank you Hannah for your table service and attention - we had a great evening and will definitely be...

Very disappointed 😔 weatherspoon food at double the price Been here a number of times & always been good stander definitely drop won’t be back definitely won’t be recommending

We were staying at the hotel for a short break so booked the restaurant for dinner. Food was of excellent quality and the service was just wonderful. Amazing attentive staff and so friendly. I would definitely recommend a visit.

Very good food but let down by slow service and being very cold in the restaurant. Had a family lunch as a special treat whilst shopping in towns didn’t seem overly busy but took about 10 minutes to come and take our food and drinks...

After a long absence I returned here for lunch recently. It was good to see a familiar face when Amberle served me. She was formally polite, although she had served me many times in the past. The restaurant was very quiet with only me in...

From the moment I phoned up the hotel to enquire qbout meal possibilities , to the meal choices made , to th offer of a quieter booth to help my mother cope with background noise, to the welcome , the table service, the quality of...

I’d give this 10 if I could. Often popping into a hotel when you’re on business and not staying there is a little awkward. Not here. Bar staff super attentive, asked if I wanted to be fitted in to bistro. Staff all over we’re super...

Went for Sunday lunch and the food was absolutely delicious, could not recommend highly enough. The venue is lovely with various seating area and nice outdoor area. The staff where really friendly especially Amber who served us and made our time there even more enjoyable....

Looked lovely when we sat down, as did the menu. My friend ordered the swinging kebab snd I ordered two starters plus chips as a main. Due to the way restaurants are operating now, we paid for the food at the table before it had...

Service and restaurant ambience good Vegan menu for evening was terrible. Choice was curry or burger. That is it. Please, surely the chef can be more adventurous! Will not be visiting again unless they offer more choice.

I went to The Swan for lunch on Saturday and I was HORRIFIED that they charged me £6.00 for a pint of Peroni and a pint of Guinness was £5.10. The egg sandwich was a poor standard for the price. Absolutely zero chance I will...

Always great food and service nice atmosphere the place is very place plenty of space for social distancing

We dined in the Brasserie today (13/6). The staff served us courteously, promptly and weren’t intrusive. Dietary needs are well catered for, as well as adapting dishes based on personal preference (eg no mayo). The roast meal was delicious, roast pork with a selection of...

Staying in the hotel and due to covid restrictions, booked a table the week before we arrived. Had searched for somewhere to eat in town and couldn’t really find anywhere that suited. Pleased we had booked ahead as the restaurant was busy, even for a...

Had friends visiting for the weekend , we at in the brassiere Friday evening , new menu with the return of the hanging kebab , and it did not disappoint , so tasty. Also had the peanut butter creme brûlée , it was delicious. Served...

Went to the Swan with my bestfriend today for my Birthday lunch. Had the most amazing Trout and Poached egg salad. The waitress was delightful and service excellent. Couldn't fault it.

My daughter and her friend went for breakfast. The food was reasonable. Service not great but we are in difficult times so no judgement made. However, SHOCKING parking prices. £6 with no refund available if you have used the restaurant as used to be. Overall...

Lovely meal for lunch time. Had fish and chips which was cooked from fresh at a price of £14, food was hot and with a good quantity to eat. Only downside was, fish and chips weren't the best I've had nor at the best price...

Went to the Swan last Wednesday evening. We hadn’t booked (when we had phoned earlier we were told that it was a first come first served basis). We were met on the way in and shown to a table, the process was explained to us....

First meal out since 17th March. Great food, loved the samosa starter and we couldn’t fault the roast beef. Service was as normal , impeccable. Well organised and sensible system employed throughout. Felt safe and comfortable. Thanks to Ed, Terry and the team.

Dined with the family on St. David’s day. Could not fault the service and the quality of the food. The meal from start to finish was exceptional and delicious. The starters were superb with the goats cheese Bon bons a great beginning and the roast...

Rude and over priced, The barman Joe needs a lesson in customer service and interpersonal skills. Not since the 1889’s have I come across more smugness and arrogance in a man. Most of the staff were lovely but this man ruined the evening with his...

My husband, our 8 year old son and I ate here on Thursday night whilst staying at the hotel . My husband and I were going to have the blade of beef but this was unavailable so my husband had the lamb which he really...

When my husband, our 8 year old son and I arrived on Wednesday the 19th of February we were given a warm welcome by Ed throughout our stay whenever we saw him he was always smiling and would answer any questions we had with a smile. The other waiter and waitresses who served us were very professional and the food was lovely. Our hotel room was amazing ,our son discribed it as epic, my husband and I had a 4 poster bed and Daniel had his own room though a interconnecting door. Would highly recommend this hotel and we cannot wait to visit again.

Visited today for lunchtime snack and coffee and I would give 5*’s but for the dreadful toilet facilities which are too small for a venue of this size and are in need of modernisation as the vanity unit is always swimming in water!! Unpleasantly cramped facilities!! Such a shame as the rest of the building has been tastefully decorated and the food is good!!

great meal with great menu could not of done any more for us.great wines etc and very helpful staff .

Just had breakfast in the brasserie ! Absolutely delicious, sausages and the poached eggs were the best ever ! We were a looked after by Terry who did a fabulous job taking care of our every need ! Highly recommend

The vegan Shepard’s pie was lovely and the portions are massive! The atmosphere at The Swan Brasserie is wonderful. There are many comfortable seats in every room. I love sitting in the window and watching the high street. The service was fantastic and everything about our visit was delightful. We will most certainly be back. Highly recommended.

I went to The Swan to try their new menu for Veganuary and was not disappointed! The menu was so creative and well-executed. I had the banana blossom fish and chips and my partner had the moving mountains burger; both were incredible. If they keep the Veganuary menu, we'll definitely be back to visit soon.

Beautiful food , nice setting , we booked prior and glad we did as it was fairly busy . Staff are friendly enough but no one stood out or went the extra mile , would defo return

Went as a group of 11 for for a meal Christmas Eve and can only say how good it was, great food served by fantastic Stafford, shout out to Kitti & Jack I think his name was they were fantastic great service with good personality, you two really made the day for us thank you. For w very very busy restaurant the service went like clockwork. Food was excellent we all had different choices and all said how good the food was all three courses.Overall 10/10 thank you all for making the day so good.

Booked a table for a family birthday meal on Sunday.

Arrived at the restaurant (3adults) wanting full English we had a long wait for the tea to arrive one of our party had to leave before the breakfast arrived admittedly they gave a full refund for this meal but my daughter and I could not eat all of the breakfast served the poached eggs were cold and over cooked mushrooms were very woody (which I find this on most visits) making them old we were told sorry for the delay but a lot of guests came down together!!! Does this mean that the guests get served first instead of order place no wonder food was cold. We have been here several times always something to let you down never again

We thoroughly enjoyed our family evening at the swan. The fish pie, the blade of beef and the fillet of beef were beautiful. The service is good & helpful. I can't fault this place.

Located in the centre of town so ideal for "popping in" for a quick drink/snack. This is a popular venue.

I have been to the Swan a few times sometimes just for coffee and cake and others for social drink and dinning. However, since changing ownership I have had a couple of disappointing visits for food. Once a muffin was very dry but was quickly replaced but I think the most disappointing was the Tandoori Chicken Ciabatta. I was expecting for £8 home cooked hot tandoori chicken not unlike the type you are usually served as an Indian starter however, the chicken was cold and more like the plastic stuff you buy as sandwich meat in the supermarket. Maybe I was expecting to much but it was so disappointing!! I have since been for an evening meal and although the order was taken quite promptly (table of 10) it took nearly an hour to get our food which to be honest was not really worth the wait.

We visited the Swan for a second time, having enjoyed our first visit. The place was quite busy on a Saturday lunchtime but fortunately, we found a wonderful window table free. The menu suited us as we were looking for a substantial snack and we both chose jacket potatoes, mine with cheese, my partners with beans. They were both served with salad. The service was friendly and considering the time of day, timely.

Highly recommend the Swan hotel, the food is amazing and the staff are fantastic. The four poster room is by far the best room in the hotel and there complementary breakfast is excellent. Will be returning again soon 5 stars all the way

Lovely place great atmosphere an very smart. Small but nice menu but really nice food an great service

Had an absolute Cracking meal here today.

Beautiful old coaching inn that has been tastefully brought into the 21st century without losing it's inherent historical feel. We were there for a drink and some nibbles and chose to sit in the courtyard as the weather was nice. Very pleasant.

A fabulous day, from drinks and canopies, to main meal excellent Everything perfect.cannot thank all staff enough, for making our day so special.

Haven't been in here for years and was not impressed then. How it's changed. The place had been completely refurbished, lots of activity from customers and staff. We only had coffee and nibbles but we were impressed by the whole ambience and are definitely coming back.

Visited for lunch recently having viewed their menu online, really good value for money and two vegan lunch options - I opted for the quinoa and red pepper falafel on ciabatta served with chips. Would happily visit again and try something else from the menu. Really pleased to see that the evening menu has vegan main choices and starters. Although disappointed to see no vegan desserts.

We went for a meal at the Swan on a night out in stafford, and the meal was by far the best part of the night.

Myself and my wife visited the swan on bank holiday Monday, we sat in the garden and the service was impeccable, the waitress was so helpful and willing to help, she seemed to enjoy her job very much!

Stayed and ate at the Swan. Very pleased with everything, will definitely revisit as everything was very good.

Dined at the Swan on Fathers Day with the in-laws and two weeks later with the family and couldn’t praise the food enough.

A lovely evening at The Swan Stafford. Coq au vin pie of the day, amazing! 2 vegetarians had chestnut mushroom cottage pie which they said was delicious. Restaurant manager Sophie, deserves special mention for her efficiency and great customer service. Both waiters, Alex and ? (Sorry didn't get his name but a lovely young man) very polite and attentive. Good food, good service, great evening! Many thanks.

Went for lunch today at The Swan. The main menu came out about 1210. The two of us placed our order about 1210. We must have been one of the first. The place

Pre-booked a meal for 13 people for a family event. We all chose meals in advance and informed the restaurant and they even accommodated us when we asked if the soup could be tomato soup in order to please everybody!

Tonight I visited the Swan in Stafford with a friend for dinner and drinks. Our meal was superb. The food was delicious. However, what really stood out was the outstanding service we received from our waiter Alex. Alex was attentive, extremely polite and couldn’t do enough for us to ensure our time at The Swan was the absolute best it could be. He truly is an asset to your company. Many thanks. We will be visiting again very soon.

Excellent choice of cocktails quickly served by friendly bar staff. Good choice of dishes on the menu. The food was delicious, beautifully cooked and superbly presented. Laura, the waitress, was friendly and efficient and added to our experience. Would highly recommend the restaurant.

We called in at The Swan on our way north, having negotiated the maze of streets to find the car park. I understand the need for a pay and display system in the car park as it's so close to the crown centre. However the fee is deducted from the food bill. We found a table in the informal seating area, ordered our food and it arrived soon after, delivered by very pleasant staff. The food was good. We came away feeling that we'll return one day as we'd enjoyed the experience and been treated well.

We’ve eaten here a few times since moving to the Stafford area because the meal is always good and the restaurant run well. You know what you’re going to get, in decent surroundings and at a reasonable price.

A very hot day so the air conditioning was very welcome! Food was delicious and very well presented . Staff friendly and attentive . Tables are nicely spread so you don't feel squashed and the building is very tastefully decorated . Big well done to all involved , especially Laura our waitress .

Good food and cocktails. Nicely decorated inside and has a really nice courtyard too. Quick service. Would visit again.

Popped in for a light lunch and read my paper. I ordered an afternoon tea - which strangely enough they had to check in the kitchens to see if they could serve me something on the menu??? The service was first class as always and the afternoon tea was great - very tasty and plenty of it and free refills of tea or coffee - great!!! Much re - decorated since being taken over but looks good for it and it was nice before!

Family meal for our sons 18th , we were looked after by Sophie and her team , wonderful service, nothing was too much trouble .

Second visit to the Brasserie since Coaching inns took over and I must say I was very impressed. The first visit was pretty unimpressive and bland but the team have definitely upped their game with this new menu.

So I have been here a few times. My first visit since the new owners took over and I have to say whilst it was fantastic previously now it it is even better! The food, amazing, service fantastic. Atmosphere wonderful. Keep up the brilliant work and I'll keep returning.

Beautiful place ,excellent Hotel ,excellent room ,lovely meal and breakfast taken here .So very welcoming and informative Staff for directions etc .Will be paying another visit in the future I’m sure .