GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
4.0

Based on 1.563 opinions finded in 2 websites

site_photo4

Nº 199 in 431 in Guildford

Nº 2 of 10 Pizza & Pasta in Guildford

CUSTOMERS TALK ABOUT DISHES WITH..paybeautifulroastpizzacookedoldsteakgarlicmustcheesesandwichladychickencreamfish

comment_iconOpinions

There was 20 of us all eating, celebrating a 70th birthday. The food all came out hot and was delicious, nobody had a bad word to say about any of the food. The staff were extremely helpful and attentive. Would highly recommend and will definitely be back again!

site_logo

ktlou93 . 2024-10-20

MORE AT TripAdvisor

Bit slow but good for sport pub

site_logo

Filip Nydza . 2024-10-19

MORE AT Google

The pub had a good vibe. Was most impressed with the staff, the man with the glasses and blonde/brown hair was really attentive and was really great employee and done an excellent job. Had a good meal here, thank you

site_logo

UK_Explorerz . 2024-10-13

MORE AT TripAdvisor

I love this pub..it is such a friendly warm welcoming pub with a fab atmosphere and the bar staff are always welcoming friendly and happy.. I go to this pub every week with my friend for lunch and the food has always been amazing,hot filling and 100% worth the money.. it’s not expensive either for the good quality food you get.. 100% recommend this pub.. it has a mixed age range that use it..also very family friendly pub too..I haven’t been in the evening but have drove past on evening and always busy and especially in the summer it is packed.. 100% recommend a visit and promise you will be back..

site_logo

Angie W . 2024-10-10

MORE AT TripAdvisor

Top service from the chap with the awesome tache, food was lovely as always and can't go wrong with 5 plates for £22. Apart from the great experience I feel stuffed now as I ate most of it

site_logo

Timmybaz . 2024-10-09

MORE AT TripAdvisor

Nice place for meeting with friends!

site_logo

Anastasiia Radchenko . 2024-10-08

MORE AT Google

came here with my girlfriend Hev!!! Lovely place and served by Charlie and Carolina and they’re both amazing! Food here is also great!

site_logo

Tilly S . 2024-10-07

MORE AT TripAdvisor

Had a great night there, Katie was a great host,highly recommend

site_logo

Darren Elliott . 2024-09-25

MORE AT Google

Good place, good food, love it!!!! 😻 insanely delicious onion rings

site_logo

Ybiry . 2024-09-24

MORE AT Google

Great food! Mainly the hot and honey chicken burger. Lovely staff, always welcoming.

site_logo

Alex Leong . 2024-09-18

MORE AT Google

WHAT A PIZZA Perfect for pepperoni lovers and romantic lovers

site_logo

Paulina Cudek . 2024-09-15

MORE AT Google

We stumbled across this pub because we wanted to meet my son halfway. Called to book for Sunday lunch and they had no other bookings. Odd, but we went ahead. Lovely pub, nicely decorated and they have board games. For example, Scrabble is built into the table. Plus, there’s Shuffleboard. What a great idea. Brandon and Claudia were fabulous staff because they cared about the service they gave. The part that lets the pub down is the food. We all had the roast. The beef was very chewy, salty and there wasn't much of it. Overall, there wasn't much of the meal and it was ok, at best. I gave the pub 5 stars because the service and pub were very good. The food needs to improve.

site_logo

Darren A. Smith . 2024-09-10

MORE AT Google

Molly is an incredible server and always puts a smile on our faces! She's absolutely stoke at her job! Xx

site_logo

Harry Sandy . 2024-09-05

MORE AT Google

Food is great, drinks are great and Molly is the most amazing bartender, great service.

site_logo

Louis Ilett . 2024-09-05

MORE AT Google

Molly served me my drinks, she was lovely, chirpy and happy to see us all, deserved a raide

site_logo

miles . 2024-09-05

MORE AT Google

Molly is the best server!! So friendly and always makes the trip enjoyable!! We 🫶🏻 Stoke (and Molly) xoxo

site_logo

Faye Dower . 2024-09-05

MORE AT Google

Brandon was AMAZING great service for drinks and food

site_logo

Heather Learoyd . 2024-09-02

MORE AT Google

Brandon and Charlie ( and kitchen team )were both GREAT!!!! Food and drinks were amazing also!

site_logo

Tinkerbell . 2024-09-02

MORE AT Google

Breakfast wrap at £4.99 is a must have.Great value always a winner very filling and tasty.Recommended ! 5************

site_logo

Brendan B . 2024-09-01

MORE AT TripAdvisor

My friend and I came here, on the off chance on the way back home from a brunch. We spoke to molly at the bar, who was very kind and attentive, she made us an excellent sangria. Service with a smile.

site_logo

Charlotte Miller . 2024-08-30

MORE AT Google

Had a lovely experience at The Stoke with excellent food & great service in fact want to shout out Brandon, Molly & Charlie for their lovely and friendly hospitality towards us and our furry friends :)

site_logo

Jen Halse . 2024-08-25

MORE AT Google

Always a great place to come and do the quiz - drinks are reasonably priced and the food is great. The Scottish one behind the bar is alright if I had to describe them. Lovely place!!

site_logo

Will Milne . 2024-08-16

MORE AT Google

The best pub we've visited recently. Good food...promptly served and at a reasonable price. Lovely venue. Will go again.

site_logo

julie stroscio . 2024-08-11

MORE AT Google

This pub as a lot of potential but unfortunately the customer service is to the point of disgust. Rude and arrogant people. Huffing and puffing and on the sly remarks. This is not the first time.

site_logo

savannah anthony . 2024-08-11

MORE AT Google

Just wanted to give a massive shout out to Annette. Came into the pub today for some food with some friends. She was so friendly and came up to us twice during the meal to make sure we all had everything we needed. Such amazing service and a positive attitude. A credit to your team. Matt

site_logo

matt williamson . 2024-07-25

MORE AT Google

Our time at The Stoke pub was an amazing experience. The service was fantastic, the kind lady who took our orders was exceptional. The food was great and the atmosphere was super!!!!! I would recommend this place to anyone.

site_logo

Christopher Ions . 2024-07-25

MORE AT Google

I really want to be able to give The Stoke an amazing review because it has so much potential. I came here with family for Sunday lunch and birthday celebrations, making use of the shuffleboard and darts area. Firstly, I have to say that the staff were fabulous and nothing was too much effort. The games area was great fun and a good chuckle was had by all. The only let down was the food. We waited for over an hour and a half for our food due to a staff shortage in the kitchen. When our food arrived it was exceptionally overcooked (particularly the beef burgers) and the portions were very small. I do however understand that this could have been a one off so will try it again on another day and will keep ours fingers crossed!!

site_logo

Alex P . 2024-07-23

MORE AT TripAdvisor

BEWARE car park scam!!!! If you park in the pub car park make sure you register at the bar otherwise you will be fined! The signs are completely inadequate and no one at the bar will ask you if you parked in the car park to let you know the situation. The pub will say it has nothing to do with them as it is a private company running it, but I wouldn't be surprised if they do not get a kick back! Also, if you have to register at the pub, it has everything to do with them. The people running the pub will say people park here to go into Town and fill the car park up, but that is a lie as it's not really close to town at all. Never coming back to this pub again if this is the way it treats its customers.

site_logo

Matt T . 2024-07-23

MORE AT Google

Very nice pub with excellent and friendly staff, had great experiences with multiple of the bar staff, Sharnah, Bianca and Brandon have been fantastic and will remember me and say hi whenever I come in. The food was really good the breakfast wrap is a fav and the pizzas are delicious too. I’m looking forward to the next visit

site_logo

Matthew Lloyd . 2024-07-21

MORE AT Google

A fantastic pub, with a brilliant atmosphere. Loved it.

site_logo

David Hodgkins . 2024-07-19

MORE AT Google

Great service and food. Prices are reasonable and staff is friendly. Great vibe.

site_logo

Michael Hampton . 2024-07-18

MORE AT Google

The Stoke smells of old wood and delicious food. Which I know is a strange way to start a review but it's the perfect way to set the atmosphere in this beautiful pub with a super cool back room. I was here as part of the Guildford Fringe festival and it was lovely. I had the chicken wings and rosemary fries as I watched comedy and cabaret and it was a very enjoyable experience. They have a separate gluten free menu which makes ordering easy and the staff are all wonderful. Will definitely be back.

site_logo

Amber Blais . 2024-07-17

MORE AT Google

Went to watch England match Great atmosphere even before the game food excellent Great staff well worth another visit

site_logo

Paul Kirby-Brown . 2024-07-17

MORE AT Google

Had a fabulous night tonight at a poker and pizza night. Took my mum and the staff made her feel really welcome. Pizza was good too.

site_logo

W W . 2024-07-17

MORE AT TripAdvisor

Good atmosphere and great food. Best pub food we’ve found in the area and lots of sport to watch on the TVs. Will be back to try shuffleboard next time!

site_logo

Carly Reid . 2024-07-13

MORE AT Google

Good prices, nice variety of food and drinks, great atmosphere.

site_logo

Charlotte Hinkins . 2024-07-06

MORE AT Google

The food is good The atmosphere is relatively good. But in General very hectic place. Very stressful being a customer there and the service is comparable to ‘Fawlty Towers’ If you enjoy waiting hours on end for your food to arrive …then this place is for you!

site_logo

Peter Turner . 2024-07-04

MORE AT Google

Lovely pub with nice outdoor seating in the sun, we only had drinks.

site_logo

Susan Fletcher . 2024-07-04

MORE AT Google

This pub is a lovely place to come. Chloe and her team are always smiling and friendly and always willing to help. Lovely newly refurbished pub which is nice just for a pint or a family meal!

site_logo

james b . 2024-07-03

MORE AT TripAdvisor

We have only just started to go in there to watch the England game , food were good so far we had pulled pork tacos and we tried sirloin steak which was good we love the rosemary fried too ! The pub itself is very nice and large beers garden , to watch the England game was easy just booked ahead and the service is great 👍🏻 Chanchira wewa

site_logo

chanchira wewa . 2024-07-01

MORE AT Google

Two lads on the bar food was great

site_logo

Ben Bussell . 2024-06-30

MORE AT Google

Had a quality time at The Stoke, I’ve just got one question: why is Chloe not manager? She’s an absolute star.

site_logo

Bradley Tynan . 2024-06-27

MORE AT Google

Came for a quick drink and bite to eat and was really pleasantly surprised by how great the atmosphere was, haven't visited for years but it's much livelier than I remembered! The outdoor space is so cozy and everything we ate was so tasty. Special mention goes to Sharnah behind the bar, she was a legend and made sure we were well looked after. Thank you to the whole team, one of our new fave spots in Guildford :)

site_logo

Katie . 2024-06-24

MORE AT Google

Great service. Saw pizzas coming out. Will be trying when I’m next in

site_logo

Caoimhe Earles . 2024-06-23

MORE AT Google

Really disappointing food. Long waits at bar. Unpleasant atmosphere.

site_logo

Joe Marcos . 2024-06-20

MORE AT Google

I visited earlier this afternoon for lunch and the young man that served us was very friendly and made us feel welcome. Food tasted and looked great!

site_logo

Tymika Corbett . 2024-06-20

MORE AT Google

You must visit! Annette served us today... lovely!! Easy to use table app on a busy evening watching England v Denmark. :-)

site_logo

Mark Sharman . 2024-06-20

MORE AT Google

We went there for my birthday treat. I had an email from the Stoke giving us free desserts (my wife, our son and me). On entry we showed this and we’re told “show it again when you pay the bill”. When we did that we couldn’t find it. “Oh” the staff said “ we remember seeing it so no problem”. That is customer service! On our way out I was wished “Happy 21st”. A tad late. We’ll be back; thank you the Stoke!

site_logo

Andy Nunney . 2024-06-14

MORE AT Google

Nicely poured Guinness at a good price. Pleasantly busy, enjoyable evening

site_logo

Ben Callis . 2024-06-09

MORE AT Google

Food and drinks were great, enoyed the atmosphere in the garden. Staff were very friendly and welcoming. Would come here again and definitely recommend!

site_logo

Ioanna Pampoulova . 2024-06-08

MORE AT Google

Great food. Really good prices. Brilliant staff. Excellent atmosphere.

site_logo

Susan Davies . 2024-06-07

MORE AT Google

Great food, good choice for drinks, friendly staff and decent prices! What more can you ask for! One of the best pubs in area!

site_logo

Craig Furlonger . 2024-06-06

MORE AT Google

Pool table. Darts. Shuffle board. Good atmosphere. Good drinks. Good food. Bar staff is a good laugh. what more could u ask for.

site_logo

Ross T . 2024-06-06

MORE AT TripAdvisor

Went for the pub quiz last week, staff were lovely and the girl running the quiz was great. Only thing was there was a small group of older women who obviously come all the time and were just a bit snarky and rude. Great prices and good food!

site_logo

lilly loud . 2024-06-06

MORE AT Google

Friendly staff with great service

site_logo

Andrew Barnes . 2024-06-05

MORE AT Google

Polite and welcoming staff Great selection of beers!

site_logo

Ray White . 2024-06-05

MORE AT Google

First visit here for probably 30 years or more. The refurbishment has been done well. Hope to be coming back to have something to eat.

site_logo

Adrian Leggett . 2024-05-26

MORE AT Google

Arrived at time of booking, but no record of our reservation. This wasn’t a problem as it was fairly empty. We waited to be seated in a booth that had admin related stuff on it but that they said they could cleared for us. However this took a while and then another booth vacated so we sat there instead. As there was by now a queue at the bar we decided to order on the app that the server had suggested to us when we sat down. Order was placed at 20:18. 1 bottle of wine, 1 starter to share and 4 main courses. After waiting for a good.10-15 minutes we approached the bar to ask about our wine. Bottle of wine was then served. No clean wine glasses so we were given tumblers. Wine was not chilled so we had to return to the bar to ask for some ice. Another long wait and finally the food arrived, all at once, even tho I had selected it should be a starter. The waiter just said “it is what it is”!! And offered to keep the starter warm whilst we ate our mains! We declined but as a result we ended up leaving most of the starter. No offer of reduction in price. Asked about speaking to the manager, but she was too busy as there was an event being held in the function room which seemed to be keeping everyone busy. Whilst the food that we ate was ok the reaction and lack of action with the way it was served was disappointing. We didn’t bother with more drinks or desserts and went over the road to The Kings Head where we received a much warmer welcome

site_logo

Fleetkp . 2024-05-26

MORE AT TripAdvisor

Almost every time I come to the Stoke the staff are miserable and unfriendly, if not rude. By comparison you’ve got the Drummond and Kings Head right next door who are friendly, and have the same or better food and drinks. Just go there instead!

site_logo

Ben . 2024-05-25

MORE AT Google

I live close by so the stoke is a place I’ve been to many times over the past year, not all staff but a large majority are always quite rude and have made the experience unpleasant. It’s happened a number of times where a few staff members have been moody and unpleasant behind bar

site_logo

Malea S . 2024-05-24

MORE AT TripAdvisor

Good food and friendly prompt service.

site_logo

Stephen Field . 2024-05-18

MORE AT Google

Love the decoration. Food is basic pub grub. Nice pub.

site_logo

Sharon Anderson . 2024-05-14

MORE AT Google

I felt this restaurant had potential, but ultimately was a let down. The food options sound great, but were underwhelming. The bbq tacos where overly spicy, the meat pie had a bad cut of meat with most pieces have large chunks of fat and the brownie was very dry and difficult to eat. It certainly wasn’t the worst food I’ve have, but not the best. Other colleagues also felt their food (different dishes) were mediocre. I don’t think I’d return here again.

site_logo

Ryan Wischmeyer . 2024-05-09

MORE AT Google

Went for team dinner with work. Well organised and great service, thanks very much!

site_logo

Geoff Dale . 2024-05-07

MORE AT Google

Here for jazz in the lovely function room with great katsu curry

site_logo

Herbie Blackburn . 2024-05-05

MORE AT Google

My dad had heart attack at 90 he was brilliant looked after buy all staff and is home and doing well excellent hospitality and staff

site_logo

Diane Richards . 2024-05-01

MORE AT Google

Manager was rude unfortunately.

site_logo

Alexander Maliepaard . 2024-04-27

MORE AT Google

Looks great but... -Staff hygiene is appalling, from touching bins to running food mixed with poor personal hygiene. -Food temp is a hodgepodge when on a table of more than 4 -Glassware isn't clean Absolutely no management

site_logo

Sightseer60878397292 . 2024-04-24

MORE AT TripAdvisor

An interesting Pub... Great atmosphere. Good food. Easy Pub parking area.

site_logo

Alan Morgan . 2024-04-21

MORE AT Google

We had a Team Event on the 16th April 24, the room was well laid out, clean and tidy as you would expect. The food was really good, with variety and more than enough to go around. The service was absolutely great and we cannot fault it at all!! Thank you for the great service, food & drink. From the BAM Nuttall team at the Guildford Sewage Treatment Works Relocation Project.

site_logo

Cameron Lawrence . 2024-04-19

MORE AT Google

Held a food and drinks evening here for 50 of our staff. Food was very good and the staff very helpful and friendly. Thank you!

site_logo

Dan R . 2024-04-19

MORE AT TripAdvisor

Brilliant pub, only thing let’s it down are stingy food portions. Good games area too

site_logo

Samuel Fell . 2024-04-19

MORE AT Google

Great evening of dinner and jazz in the function room. Ideal venue, with café style layout of tables, bar get drinks and order food to table. Having done this 39 years ago with the same act (Jim Mullen), it was like coming home. Katsu chicken curry was lovely.

site_logo

Herbie-Green . 2024-04-18

MORE AT TripAdvisor

Value for money. Great location and good service

site_logo

Olive Paul . 2024-04-17

MORE AT Google

Dead fancy !! But the place was not ready for the amount of people !! Must of had a make over in the last year as very clean and crisp lay out . But under staffed . Good size beer garden but on a cross road / not a take the kids pub

site_logo

Harry Lynch . 2024-04-17

MORE AT Google

The place looks top notch, arranged with taste, clean spacious, name it you have it. Loved the shuffle boards and the snooker table. Service was quick, polite, excellent. Now the food... Visually okay and that was it. Kids pizza was defrosted (should have been) and cooked from the outside. Stone cold inside. Ice cream was a bunch of water with colouring, Calamari was haribo style and the overall feel was a bit not aligned with how great the pub, the service and the feel was. Hence the score of 4 stars.

site_logo

Krzysztof Bryliński . 2024-04-16

MORE AT Google

Terrible beer, tasted off. Took 20 minutes to order a beer which was forgot about, don’t even bother stepping foot in there.

site_logo

Jonathan M . 2024-04-15

MORE AT TripAdvisor

Kelly was our host she was top draw, the roast was unbelievable. I will be back!!

site_logo

Jon May . 2024-04-14

MORE AT Google

Horrific place. Staff were rude. Atmosphere was abysmal. Avoid at all costs.

site_logo

Alice Reid . 2024-04-14

MORE AT Google

I don’t do this often but the bar lady there accused me of purposely stealing two yagerbombs even though we continued to drink in the pub and play pool and shuffleboard haha. It was a genuine mistake and yet she made an unnecessary comment as i was paying for the “stolen” drinks.

site_logo

Ellison Rogers . 2024-04-09

MORE AT Google

Busy pub on a sunny day with with plenty of outdoor seating. Food was fine with plenty to choose from . Interia nicely decorated and comfortable. Staff were admirably friendly and efficient for such a busy day.

site_logo

Robert Hickton . 2024-04-01

MORE AT Google

Fantastic place..!! Amazing live music last night! Really set the mood for the bank holiday weekend Happy Easter stoke staff..!!

site_logo

Charley Lines . 2024-03-30

MORE AT Google

What a fabulous place, we didn't eat this time but will next time

site_logo

Sarah-Jane Moxon . 2024-03-25

MORE AT Google

What a beautiful pub 😍 looks amazing after their recent refurb. Staff were so friendly

site_logo

Elise Lawton . 2024-03-21

MORE AT Google

Car park scam. Dark, hidden signage. I met friends there and none of the clocked that the car park was P&D. We all then received fines. Clearly designed to catch customers out.

site_logo

Joe Bull . 2024-03-16

MORE AT Google

Was served by Milly, 10/10 service!!

site_logo

Hayley C . 2024-03-09

MORE AT Google

I absolutely love coming to the stoke every weekend. Drinks are such a good price and service is amazing every time. Molly White was my server and was so polite and helpful. Thank you stoke!

site_logo

Nico McCracken . 2024-03-09

MORE AT Google

Another fun Quiz night hosted by the ever capable and personable Will. We look forward to our Thursdays night get together in a lovely local.

site_logo

Jackie K . 2024-03-08

MORE AT TripAdvisor

Will is a legend. Best bartender ever.

site_logo

Sam Rae . 2024-03-08

MORE AT Google

Never been to the stoke before but the service was awesome. Very nice atmosphere, with a quick and polite service. Special shout out to Will who was patient and delivered top tier service with a smile on his face constantly. Top job son!!

site_logo

Harry “Hookie” Hook . 2024-03-08

MORE AT Google

Lovely pub, really good service from a lovely woman called Molly at the bar, made me and friends feel very welcome, great place!

site_logo

Jack Smart . 2024-03-08

MORE AT Google

Molly!!!!! Best server ever, can’t get much better than molly! Thank you so much!

site_logo

Hope Cobbing . 2024-03-08

MORE AT Google

Will Will served myself at The Stoke, his service and attention to customers and detail were highly complimentary and did not go un-missed. A top staff member and a star server!

site_logo

molly lethbridge . 2024-03-08

MORE AT Google

Lovely pub. Gorgeous decor. Delish food. One of my favourite spots. Served by a lovely girl today said her name was Molly. Brilliant service and super friendly.

site_logo

Reece Morris . 2024-03-08

MORE AT Google

Molly White is incredible. Never knew a Scot could be such a good bar worker

site_logo

Alex Cooke . 2024-03-08

MORE AT Google

Had a great experience! Olivia was so helpful with giving suggestions and honestly made it overall enjoyable. Would highly recommend

site_logo

lottie alden . 2024-03-08

MORE AT Google

I was served by Milly last week, she was so friendly and helpful, will definitely come again and hope to see her.

site_logo

Francesca Paynter . 2024-03-08

MORE AT Google

Came for some drinks with my friends to watch the rugby, was served by Milly who was really kind and helpful! She made the overall experience amazing :)

site_logo

Sophia Allott . 2024-03-08

MORE AT Google

Will is a great quizmaster and is a lovely and friendly person. Will makes going to the pub more enjoyable

site_logo

Ria Robinson . 2024-03-08

MORE AT Google

They have done it up really well recently. The food was top tier (just a little expensive)

site_logo

Aggie Justesen . 2024-03-08

MORE AT Google

Similary restaurants in South East

restaurant_img
4.2

442 Opinions

location-icon23 Woodbridge Rd
Pizza & Pasta
outdoor_seating_150517takeaway_150517delivery_150517

The food was smelling bad and tasting horrible, been feeling sick for few days after having that bad food. All I can say disgusting kebab. Not recommended at all.

restaurant_img
3.8

434 Opinions

location-icon21 Epsom Road
Pizza & Pasta
outdoor_seating_150490takeaway_150490delivery_150490

Pretty delicious U.K styled pizza

restaurant_img
3.5

1542 Opinions

location-icon237-241 High Street
Pizza & Pasta
outdoor_seating_150386takeaway_150386delivery_150386

Two main issues with this place. Main one is price - 5 of us ate (3 kids and 2 adults) and two of the kids meals were the 'free' kids meals promotion. So for three of us paying, we got pizza and soft drink and very little else for £110. The food is rank average at this price. Standard pizzas are small and very stringy on toppings. And charging over £5 for some dry dough balls is just outrageous. But actually our main gripe is that to get any of the prices etc they offer you have to down load an app and create an account etc. The last thing I want to do with my family when I get into a restaurant is to have to be on my phone for the first 15 mins. It sets a terrible example to my kids and restaurants should not be encouraging/forcing us to use phones at the table. Mobile phone for kids are a public health crisis and I cannot believe a family restaurant like Pizza Express take this line. I am afraid I would not recommend Pizza Express.

restaurant_img
2.4

218 Opinions

location-icon15A Epsom Road
Pizza & Pasta
outdoor_seating_229895takeaway_229895delivery_229895

Ordered 2x med pizzas and 2x sides at 7:30pm and it didn’t arrive until 9pm. I know it’s Friday night but that’s madness for some conveyor belt pizzas. When they finally arrived they were stone cold and I could have banged a nail into wood with the potato tots. We called the shop and explained the situation to which the store manager explained that “as we’re so far away we should have expected it to arrive cold and that the food was prepared 12 mins before the driver arrived and is given to them fresh” however our first driver cancelled so we had to wait an hour for another to accept the order so I imagine the shop prepped the order and it sat under a heat lamp for 1 hour. The manager said he couldn’t give us a refund but instead if he writes our name and number down he’ll give us a free pizza next time. What? No. We made it clear we wanted a refund and he said he couldn’t do that for us and after asking for a complaints procedure he said he’d “message the back office for us”. He refused to give us any details to make a formal complaint, he also refused to give us a name instead saying he’s the store manager. We’ll be doing it ourselves. We just thought we’d give them a chance to make it right before doing so. Terrible service. Food awful and delivery time was unacceptable. Avoid.

restaurant_img
2.3

365 Opinions

location-icon25 Woodbridge Road
Pizza & Pasta
outdoor_seating_150650takeaway_150650delivery_150650

Ordered food to be delivered to near the courts. My other half ended up walking to the outside McDonald's because the deliver driver clearly doesn't know guildford. My boyfriend tried his hardest to give him directions to follow, the driver couldn't understand him. This isn't the first time delivery from this place has been shocking. I pay delivery everytime but I think I've only answered my door twice. Every other time I have to leave my building and go looking for the delivery drivers. Just save your time, money and energy and don't order from here. 2 weeks later, still waiting on my refund.