Domino's Pizza Guildford in Guildford

Ordered food to be delivered to near the courts. My other half ended up walking to the outside McDonald's because the deliver driver clearly doesn't know guildford. My boyfriend tried his hardest to give him directions to follow, the driver couldn't understand him. This isn't the first time delivery from this place has been shocking. I pay delivery everytime but I think I've only answered my door twice. Every other time I have to leave my building and go looking for the delivery drivers. Just save your time, money and energy and don't order from here. 2 weeks later, still waiting on my refund.

Absolute worse Dominos. Do not order from here.

It’s safe to say this is the absolute worst Dominos in existence, by a country mile, and I’ve tried my fair share. An utter shambles. Incapable of getting orders right, incompetent and unhelpful staff who make no attempt to rectify the situation once the inevitable happens. Shut it down, please, so I never make the mistake of attempting to place an order there.

Smiling face, excellent behaviour

I eat from here every week! I love the thin and crispy pizza! Best one

Don't bother adding 'extra sauce' on your pizza as the Guildford store never add it, so you'll be wasting the topping money. I've pointed this their customer service team and they've issued apologies but time & time again, they ignore the order and there's more or less just a pizza dough base & cheese, with little to no tomato sauce. If you order a classic crust too, you'll more often than not get the most 'Thin & Crispy' base they could possibly create. Let me put it this way - there's a reason the Guildford store only has a 2.5 star rating. Delivery is decent, but out of the various Surrey/Hampire Domino's stores that I've ordered from, Guildford is by far the worst store you could order from. To get the pizza that is satisfactory it's a very random gamble as the quality is never consistent, and more often than not, extremely poor.

Without a doubt the worst pizza experience i've had to date. Avoid buying food from this place. Imagine spending £30+ on pizza for it to turn up like this. So disappointing.

AVOID - consider other options for takeaway! Not sure if what’s happened to this franchise store but they have been abysmal since 2022. Last time I got delivery it took 2 HOURS for a delivery 1 mile away. Tonight wanting to avoid the same issue, a 9-14 minute collection took 55 minutes. Waited 40 minutes at the front door being told various excuses and generally being ignored. AVOID.

Very rude polish women on the front desk bad service hope dominos take off this lady on the accounter she does not know how servicing kindly asking

The food never arrived, we waited 45 minutes for the pizzas that we PAID, we they said that the delivery arrived in 5 minutes. When we called them they said, the delivery didnt find anyone for two times. Its a scam dont buy

Terrible service. Ordered online and over charged by a £30+. Called them to discuss the over payment only to be told to "stop over reacting" by the cashier. Did not expect this level disrespect as I was not aggressive or arguementive In any way I simply tried to explain that the online system had gone hay way and was not what I ordered/charged for. Staff member very rude and aggressive in her response and I would definitely not recommend the online order service. The manager stepped in and I'm waiting for the refund to reach my account but very disappointed in the service and I will not use again. Such a shame that rude and passive aggressive staff have detered me from using them again.

Terrible. Their pizzas are £25, then when they deliver they bundle deliveries together. I'm near the store and the driver went miles away first before delivering mine. When I tried to call the store they were rude, and the second time I tried to call they purposefully ignored. The driver then called their manage while I was with them, and their manager was incredibly rude to me and hung up. I've recorded everything, and will be taking this matter to court.

Horrible service. Staff were very disrespectful. White lady who works there was quite rude and racist, perhaps because me and my friend are from a diff ethnic group. We came to dominos at around 11:40 and the shop closes at 12 as it said online. The guy working at the shop told us no orders in person so why is the shop open then you tell me this right now we just ordered the door open but right now it’s 11:40 pm. We told him that the app works to order cause we just checked and he said that it only works to order online after 11 pm… he could have easily served us, or asked his manager wouldn’t take long, instead of being helpful or patent and nice he was like ye no order and basically was hella rude. So we left and were stood outside when we decided to just order quickly before the shop closes and so we went back inside to just look at the menu and because it was drizzling, when this woman tells us they’re closed and she wants to lock the door… sorry but if delivery drivers still come till 12:00 am to pickup, even if they come from a different door, how come u came to kick us out of the shop at that time, esp if the shop is closed to customers… it all felt rude and honestly never am I going to that place again. Worst service and staff ever. They have ruined my entire mood and left me feeling really angry, if this is the sort of behavior that staff do then maybe they shouldn’t work there? Maybe management needs to change their staff.

Placed an order the delivery driver brought the wrong thing, i told him and he called the store and told me he would be back with my order that he had given it to someone else, an hr later no delivery had been made so i called the store and the lady who picked up was ridiculously rude. Shall never be ordering from this branch again

Worst service. Paid for extra jalapeno and cheese and got the pizza with nothing. Poor customer service and staff is very rude

Wrong dips delivered with pizza!

Food was pretty good. Annoying you can’t choose the dip with wings. Given frank hot sauce but not keen on it. Worst was the delivery driver who called me from his car and I had to go out to get it. I have a door bell. Awful.

Tried to order food numerous times unable to do so as it’s a caravan site and they are racist and will not deliver

Guildford food quality compared to other Dominos stores is very poor - The Farnham store is leaps and bounds better. The cheese often arrives dry and stale-looking. They also don't adhere to paying for extra's on the pizza to expected amounts e.g. paying for extra pizza base tomato sauce, the staff for some reason take it to mean *not including any* on the pizza base despite multiple orders, resulting in just cheese and a pizza dough base which is very bland. After complaining, nothing changed with future orders. I ordered from the Farnham store to compare again over xmas, and it was dripping in pizza sauce after paying for extra. Bottom line, If you enjoy Dominos pizza, don't expect the Guildford store to have the same standards as other areas.

Food quality isn't as good as other Domino's in the country and the plant based options are delivered with dips containing milk, egg or honey. Disappointed and will not be ordering again.

Pizza was made on time and tasted good

Ordered a Meatilicious. No Chicken in sight. barely any cheese. pizza was cold when it got to me. would not recommend.

THANK YOU JOSH FOR BEING AT THE FRESHERS FAIR AND GRACING US WITH AMAZING VOICE AND “WOOO”s

Food was delicious, service was polite and food was ready quickly.

Perfect nihad had served us perfect ❤️❤️❤️

Not impressed with the service as they forgot one of our pizza as part of the 3 pizza 3 sides deal. Had to call twice to get one of our pizzas to come. Furthermore more they burnt our nachos! Lucky we got refunded for that but the fact we had to call 2-3 times was unnecessary! Don’t recommend.

Peter was incredibly helpful with my order!!!! He gave the best deals and the food was delivered less than 15 minutes! WOW

The pizza was delicious. My kids enjoyed watching it being made. The only thing my daughter pointed out was a lack of gloves. But everything else was superb!

Pizza arrived with RAW chicken!!! Raw bloody chicken!!! Sent photos to head office and was told someone would get back to me. Chased several times, same sort of answer. Horrendous store. Horrendous customer service.

Our usual love for Domino's Pizza was severely diminished after a recent dreadful experience. The pizzas that we ordered were delivered overcooked and burnt, and were also cold. Furthermore, the delivery took an excessive amount of time. Upon calling the staff to complain, they were not particularly apologetic and only offered us store credit instead of a refund. We decided to give them another chance, but unfortunately the pizzas were still of poor quality. We strongly advise avoiding this location at all costs, and not wasting your money.

Dominos Woodbridge road staff have shown racist behaviour, two times i called for delivery and they just hang up,first time they said my card had no money yet it did i went in physically and it was worked, next time they just hang up,i called dominos stoughton road and the gentleman over the phone was kind enough to let me know my address was blocked on the system after i probed further. Not happy.

I have specifically asked for extra mozzarella on my pizza, twice I said it and I hardly have any mozzarella on the pizza ...

Never turned up, DO NOT TRUST THIS SITE

Manager, JONA was a RUDE, ARROGANT AND UNPROFESSIONAL personnel I dealt with. Can't believe that domino's has recruited such type people and promoted to them at this live! I ordered vegan pizza but got normal pizza with normal garlic and herb dip. Instead of apologising and fixing the issue, he asked me back "you did not order for vegan pizza"! WHAT A SMART AND POLITE! SHOULD BE AWARDED BY THE COMPANY. as if I don't know anything and all fault is mine.On top of it they do not provide dips with sides like garlic bread dippers where the company provides dip. Upon asking about this problem, he did not have ANY VALID REASON!

Not good at all. Lacked flavour / dryish / cold (was large order so might be unavoidable) - stingy with cheese and even tomato and other ingredients. Doughy base. Worst takeaway / restaurant price pizza I've eaten for a looong time sadly

It was kinda dull. Not enough cheese. It was bad and disappointing. It tasted like Papa Johns ngl. Tastes frozen. Careless

I am currently sat in my car waiting for my pizzas which had already been delivered.... Cold!!! We ordered on the app and all seemed well. The app informed us the pizzas had been delivered, but no! So we rang the shop to be told the app is sometimes ahead of delivery and to give I 5 minutes. 10 minutes later and whilst on the phone for the second time the driver rocks up. This was over 40 minutes from order. I check the pizzas, only just warm so I sent them back. Third time on the phone, we're told they will remake them and collect in 15-20 minutes. So I head out to collect, I arrive and they give me back the very same pizzas that had been delivered 🤣🤣🤣 to be told that the manager said they were hot... what a joke. After a stand off with the manager who's attitude stinks he finally agreed to remake the pizzas. No offer of a refund not even for delivery charges. I will now get my pizzas and finish my rant later.

Like other review states - app says pizza is under quality check for ages, then Delivered but still no Pizza!!!! Rang and lady said app not right - will be on way! Gave benefit of doubt but after 10 mins still no pizza!!! Rang and she said when did you order - my reply - Surely you would know???? Pizza turned up and we checked it - COLD!!!! So sent back, rang to tell them, agreed will have again but will collect. Hubby went 15 mins later as agreed and checked the pizzas - were the same returned pizza on hot plate to come back to us!!! What a joke!!!!!!! Spoke to manager who is arrogant, agreed it was the same pizza and launched pizza in bin with rage and not happy to remake as apparently busy - even though lady on phone said they weren’t!!! Never ever come across such a sham in my life and an organisation where the manager does not give a s**t!!!

First of all I would like appreciate the food. It was delicious as usual. But I have given low rating because of the delivery. We are being charged for delivery and is said to be door delivered and contact free. The delivery person kept the pizza in some flat two buildings away from me and called that it's at your doorstep and cut the call. It happened even with the delivery instructions to find the flat were clearly mentioned. When I called him back to say it's not there and the way to to come, he asked me to come to some common point. Then why are you guys charging for delivery. But finally I asked him to come my block and got the pizza. I am very much disappointed the delivery service.

Normally good but the past two orders the pizzas have been 30 minutes late and cold. Try a different franchise.

A great place to get pizza. Some times it takes a few minutes longer than they say it will be but other than that everything is good. Tasty Domino's pizza.

Jonno from Dominoes was extremely accommodating and friendly! Thank you so much for your pleasant service, we will definitely be ordering from you again :)

Johno was very understanding after my phone had a difficult spell, he sorted the situation with grace and style - thanks a lot man

Some of the best pizzas made by some of the bestest & hardest workers. A beautiful dominos franchise, big up to Peter, Jonathan, Alfie & all of the crew behind the scenes giving consumers happiness. You've made my life a very content one with all the delicious pizzas you've served me. P.S. you will find polite, competent, adept employees who deliver exceptional customer service at this particular franchise so please ignore the haters. One Love ☮️💚🌏🌟

They really take their time...waiting time over 1 hour and 50 minutes. They will say that your delivery is on the way when it's not and you'll get a soggy pizza.

They are fairly quick! Good food and friendly delivery drivers. Not much to say but you can't go wrong with a Domino's!

Pizza as requested and was excellent and hot Friendly staff would defiantly order collection from here again

Fast service, friendly staff and food served hot. Both pepperoni and garlic bread pizza was good. Can't fault them.

Delicious meal with pizza, garlic bread and coke. Very kind attention from staff. Nice place!

Awful, pizzas were cold and took ages to arrive. The app keeps saying it’s in quality checking which is code for no drivers available so left to get cold. Don’t waste your money!

Lovely place the staff are so friendly and the service is quick

Just ordered a vegan margarita pizza and it looked like someone had opened a pepper grinder over it and spilled the whole thing all over the pizza then sent it out to me. It was completely inedible, tasted like I was eating just spoonfulls of pepper. Had to throw it in the bin. I'd have taken it back myself and complained if it wasn't two for Tuesday and I had a second different one.

Love Dominos Pizza. Been country country wide, EU even Iceland and never had a problem. I seems Guildford has some front of house issues. Recently visited Guildford outlet of course with covid restrictions only 2 allowed in the shop at a time. The front of house interpretation was only 1 order to be taken every 15 minutes. I was outside for seven minutes with not even my order being taken whist the chefs were standing doing nothing but waiting for a pizza to cook for the couple in the shop. In future I’ll go to Godalming where I’ve never had any issues.

Domino's never fail me, pizzas were still hot and crispy as always after got it delivered. Side chickens were alright tho, bbq chicken would be my fav so far, followed by chicken stick. Chocolate-orange cookies were better than my expectation. So all great, these were so satisfied me.

Drivers work with no masks. Drivers rude. The manager is extremely rude!!! They failed to deliver my order. When I called to find out why the manager didn’t want to listen to me and whilst I was talking he said well refund you thanks bye and hung up. The I called again and I said I will complain he said complain as many times as you want we don’t care. Awful customer service. Avoid this place...

Three of us got a pizza each and all of us had the runs

Ordered the special offer of a small pizza and garlic bread for £6.99, very good value. Pizza and bread both very good, also had side of nachos which was also very good. App worked perfectly, although I did do collection rather than having it delivered.

Awful. Been a customer for years until today when a driver, driving a blue Toyota Yaris almost ran myself and my mum over when speeding into a space. The assistant manager and the driver were extremely non efficient at helping us when we entered the store to complain. Dominos need to train their staff better, and the driver needs to be trained on health and safety when driving. Absolutely ridiculous.

The pizzas are always really good but not happy with the customer service.

Clean, nice, nice place, but I don't know why there are no customers, no work like in other Domino's pizzerias

Standard dominos, usually good and friendly staff

terrible delivery, terrible customer service, didnt even receive food

Ordered 1 pizza and 1 garlic bread to be delivered and they only turned up with pizza. I live not even a 5 mins drive from shop, delivery driver said he forgot and would go back for it and it would take him 5 mins. It arrived 20 mins later, after I had telephoned and the person I spoke to on the phone couldn't care less. When driver arrived he said he had another delivery to do after me, hence it being more than 5 mins. Very bad customer service. I never had a problem with the main one in Guildford before this branch opened, but each time I order it automatically goes to this branch. Will just try and ring and order from main branch next time!

Deliveries for none UK phone numbers are not effective because drivers cant call you. Not mentioned before when ordering thus I had to call myself and ask to ģet my pizza.

We called in to try this relatively new pizza place. The small pizza was a penny under £15 and it was awful. There was very little topping with pieces of chicken and mushroom so small they were hard to detect. You could get a better pizza at a sit down restaurant for the price.

Took over 2 hours for pizza to arrive. By time it finally got cooked, I was tracking the driver. He had to do 6 or 7 stops before finally getting to my address. By time it arrived, it was lukewarm. I didn't want to complain, it was late at night and I was hungry. Just be aware of this when you place an order. This was October 2018, so perhaps things have improved? Probably not by looking at the other reviews. I can sympathise with the staff, as I'm a chef myself and work long 16 hour days. But honestly, do yourself a favour and just avoid this place. The managers are probably donkeys.

The second time in a row you have delivered me the wrong side and had no way to contact you or your delivery driver directly via phone (wasnt picked up) or app to contact you re the delivery. Maybe you should give your staff tickets with what they should be delivering?? Or more training?? Its getting annoying now.

Just a useless bunch of humans the manager being particularly useless at being helpful

I'm literally blocked from ordering deliveries from this restaurant, and none of the staff knows why! Every time I call to solve this issue, they give a different reason! Absolute jokes!!

really bad customer service disrespectful and bad food .AVOID

Food was as it normally is...yummy....not good dominos have stopped 50% off for nhs staff!

This food is amazing and if you love pizza you should go here! It can take a while to make sometimes but other than that it is excellent!

States on the door & website it is open until 3am, we turned up after work at 12:30 and they refused to serve us. The guy we spoke to on the phone was extremely rude and insisted they were 'too busy' despite no customers being inside. Nowhere did it state that they stop collection after a certain time, I have left work before around this time and turned up for collection and they were open and serving as usual. Extremely annoyed and unsatisfied, will not be going back again.

Terrible customer service - there was a problem with my order and when I rung to discuss it, the woman was incredibly rude and sarcastic, and refused to do anything about it other than insult me.

Was very good pizzas value for money tasted great very efficient and picked up on time. I did ask for cheesy garlic bread. Staff member did not listen and add in I was running late and did not bother to wait for it to be made. Hoping staff will actually listen for whole order

Ordered a pizza last night to deliver to the hotel on their website it wasnt a choice of correct addres to that hotel so typed it in a comment box for driver and rung them to tell them pizza for 20 pounds never artived we i rung them they said it is my fault in sarcastic way and can give me part refund, stay away from them guys

2 hours after ordering the order was still showing as "baking", I tried to call the restaurant several times and the phone rang out for 2 minutes every time. Over the evening I rang about 20 or so times, a few times the phone was picked up then put down. 2.5 hours after ordering the pizza is marked as delivered, still no pizza. This is the most disgraceful food experience I've ever had in my life. I drive to the store and the member of staff says they're very busy, then laughs at my situation, I was so insulted I had to just walk out the store. I wonder why domino's found this funny, they never responded to my complaint email either.

My first hand experience regarding the quality of pizza (compared to Domino's back home) is pretty poor considering Dominos has such a big name to live up to in the world of pizza. I only came on here to praise the two delivery drivers that came to our student house today. The first one (didn't catch the name) was a young man, extremely polite and although the coke was missing off a housemates' first order he was incredibly lovely and offered us amazing service. The store hasn't been able to pick up the phone all night but we decided to see if the next delivery driver would happen to have our missing item in his car. The next delivery man who I believe was called Florian??? "The Maverick" was absolutely lovely when he came to the door - I asked him about the missing bottle of coke and they also forgot one of our big dips so THIS GUY left and came back with a litre bottle of coke and another two big garlic dips. To a bunch of students you're an absolute hero, apologies for screaming 'You're a babe' in your face but I hope Florian gets some recognition for going above and beyond. Thank you so much :))))

I genuinely don't see why so many people on this website rate these guys so poorly. I've ordered from here 11 or 12 times in the past year, and every time its been perfect. Quick delivery, order always correct and great delivery drivers. Try them for yourselves. Don't take heed of any of the negative reviews on here.

Stopped at the premier inn on Tuesday night and thought I would take advantage of the two for Tuesday. Was struggling on line to order so decided to call, the person who answered could hardly speak English and confused the hell out of me. All I wanted was 2 pizza and some garlic bread. Over an hour later the one pizza arrived and I told them why would I order 1 when it’s 2 for Tuesday. I told the driver I wasn’t happy and he just said not his problem. I called the place up and the manager basically said they had new staff and that he was sorry and that the correct order will be with me within 13-25 mins. This was over 1 hour after placing my original order. 2 1/2 hours after I first ordered and they were not answering the phone I decided to go to bed on an empty stomach. Best thing is I could have walked to the shop and collected it in 10 mins. I will not be using this shop again and advise anyone who stays in the Guildford premier inn to collect or try somewhere else.

Waited for one hour then had to ring then to be told will be with you in 5 minutes whilst it been sitting around for 30 minutes. Offered a discount on my next order why would I want that, I would rather be told when ordering major delays. Cancelled my order told a refund would take 2/3 days from head office let’s see if that comes any quicker.

Failed to show up even after calling and asking for redelivery.

Unhelpful and rude staff over the phone. Will never order again.

The online app is about as much use at a fart in a space suit my pizza did not have the extra topping I paid for and I use to work for dominoes in knaphill so I know what it should have there was hair in my girlfriend's pizza all this fom one order I think the conservative party could run this place better also you know have to ask for garlic and herb dip is this some thing to do with Britex we now have to ask for the dips sort it out your less busy than before but the standard is lower

Waste of time. Order food and it takes over an hour and a half to even get close. Probably the next blockbuster..... Large company set in its ways and can't keep up with what customers expect and deserve.

Disgusting service !!! Vegetarians be carefull.Found piece of fish on garlic bread. Also on same order of vegetarian pizza they added fish after complaining staff excusing its an online order so they cant help into it 😡 Go there around 9 pm and you will find staff mixing up old toppings which should be discarded at the end of the day with the new toppings changing date /day lables and containers. No way I am going to visit this place ever again .

Terrible service!!! Waited over 1 hour & half for our delivery!! They are total liars!! Keep saying its on its way!! Worse ever!! Food cold!!

Disgusting, cold and over an hours wait. AVOID!

Takeaway for holiday just outside Guildford. Ordering online. Great offers. Pizza tracker. Great delivery. Great taste. What's not to like?

This particular Dominoes is a complete disappointment from quality of food to the service experienced. The pizza itself is never dressed and more like thrown together by a child, the slices are never cut properly causing the pizza to continually rip making the topping to just smear off. The packaging comes crushed so half your pizza will be stuck to the box. Any extras wi bw missed and its rarely within an hohr of orsering. Overall avoid and use any other local brand, you really couldn't go wrong unless you risk this place.

The service we received was disgraceful. The manger Krizti was not very helpful. The food we first received was burnt and the second time we did not receive at all! Poor service from the manager. Only person who was very apologetic and polite was Chris.

If you want pizza that's been sat cooked for 20 minutes before it goes on a delivery run with several other orders, then get your mushy stale food here. NEVER again.

Ordered two pizzas at the start of June, we waited an hour for them to be delivered, when we finally got them, they were stone cold. Myself called the branch in Guildford and explained to them what was wrong. Upon hearing this I was promised a free pizza as a gesture of good will. Now on the evening of the 28th June 2018 I have literally just called that branch in Guildford and they acted like a load of kids at school, denying everything they promised! I called and called and called after they put the phone down on me, but then after that every time I tried to call they just ended it. The manager of that Guildford branch is nothing short of low life after refusing to speak man to man “ even on the phone “ but left the check out girl to deal with me, relaying messages back and fourth. Absolutely disgusted and would never eat at dominos again. I am that angered I’m going to the local news paper to report this issue, to name and shame this particular branch. I honestly welcome the “ so called Managers feed back “

Service can be good, sometimes extremely busy and timings are wrong, I recommend you go in-store rather than order, its alot faster!

Rude staff, i ordered online and paid by card then i only received half my order and when i called them to find out where the rest of my order was i was told i am being an inconvenience when i requested to speak with a manager she refused to come to the phone and got her rude underdog to tell me they are sending the remainder of my order out and it will be with me in approx 35mins when the remainder of my order finally arrived it was stone cold and inedible so all in all a waste of money and will be taking my business elsewhere due to there incompetence, i had been in touch with there head office who quite clearly accepts this kind of behaviour and thinks offering me a £15 voucher is sufficient enough for the £25 i wasted on this order.

What an absoloute disgrace of a store this is spent over £30 at this store for our order to turn up with half of it missing. So I phoned to see where the rest of my order is all they could say is you didnt order from us well if I didn't order from you how come you took the payment from me and delivered half my order. Then to be told that I am an inconvenience for ringing them about my missing order. Wanted to speak to the manager who point blank refused to talk to me. The person on the other end of the phone was rude 6tried to over talk me when I was asking about my order to be told why don't you just start eating your order then the rest will be delivered which was disgusting considering the part of the order that was missing was the chicken kickers which me and my husband and our guests would eat first befor the pizza and pudding. Will never order from this company again absoulety disgusted does not even deserve 1 star.

This is my first year in guildford and I think I have ordered from here about 4 times. Every single time the order is delivered it is either undercooked, burnt, 3 or 4 BITS of cheese or my favourite one all the toppings scrapped off in the middle. As a student I’m not really meant to care that much about quality of pizza because at the end of the day.. it’s just pizza. But Dominoes pizza in Guildford doesn’t make pizza. Quite literally makes feces in a box. Thank you for nothing.

Unsanitary conditions and poor customer service.

Really poor service, Cancelled order 10 minutes after it was due.

Phenomenal pizza tonight! On point pizza...