The Stags Head in Perth & Kinross

My partner and I came so we could have a last meal before it closed. We arrived at 12 because we reckoned it would be busy with it being the final day. We were told the kitchen didn't open until 12.30 so as we had found a seat, opted to have a drink. We ordered food at 12.30 (pie & chips and a burger) and over an hour later it eventually arrived. Also people that came in after us got served before us. No apologies for our long wait. It is maybe a good think that it has closed now.

Dunno about the café but I do know about their ‘Farl’, Tower’s absolutely SUPERB soda-bread. So-superb that we’re prepared to drive 20+ miles to stock up on it - it freezes surprisingly well. Nor do we AT ALL understand the service-moans below. Over the last few months I’ve only been served by 2 people, both of whom are as helpful, quick, friendly - and nicely- jokey - as can be. What the moaners moan-about makes us wonder if maybe the problem is with the moaners rather than with Tower’s nice staff!

Was charged 3times on my card for our meal after returning back to my table and asked to re present my card 5 times as transaction had not gone through! We were a table of 4 and when our food arrived I had ordered a PLAIN half roast chicken with chips and found that the chicken was infused with lemon and herbs and was curtly told that all the their chicken dishes were lemon infused. I am allergic and therefore couldn't eat it and was then told by the shift leader that I "couldn't read a menu properly" after more ranting from her I was eventually offered fish & chips which I accepted. Another at our table ordered a mixed grill which arrived with unidentifiable items on the plate. These items were so burnt and on complaining it was taken back to the kitchen and returned with 3 complimentary sausages on top and offer of a free cookie which was declined. On moving the sausages out of the way it was found that the rest of "the grill" had been even more incinerated and was now just carbon. We then asked a refund and did without this meal! The shift leader at this time was extremely rude and very condescending to me especially and I had to get up again to get the refund on to my card. By this time I had been up from our table 6 times and used 5 different card machines. In the past I have dined and had drinks there and had no problems and this review is highly edited but this visit was a nightmare!!!! I would tell everyone to run in opposite direction. The empty tables around us were by this time not bring cleared after 1hour and 30 mins. Disgraceful!!

Avoid at all costs, I asked for a carrot cake to be heated( I have done this numerous times before) first guy said we can’t (I think he was training- so no problem) other guy said yes let me take it for you. The coffee took 5 to 10 minutes so carrot cake was cold, I asked for a re-heat and was refused after spending £18 plus for 2 coffees and 2 cakes. He said the chef recommended it cold - I can’t eat cold cake as it’s too dry and I have no saliva due to cancer treatment - do I feel like explaining this, no. I was here to collect a winter coat, I treat myself to something every year, never will I frequent House of bruer again, extreme reaction ? - No. I said to coffee guy I’ll speak to manager he replied “good luck then sir” I’m fuming.

I would give two stars for the food and one star for table etiquette. We were unimpressed when we sat down to a table setting of basic low-quality, stamped-out flatware with sharp edges. Three of us ordered meat (duck, pork and beef), the other fish. No alternative, appropriate knives were brought to suit the food, nor was the cutlery replaced after the starter. There were splotches of dried food debris on the underside of all the placemats, which apparently never gets wiped off when they are stacked. The food itself was okay, but portions were on the small side and overpriced for what it was, e.g. two slices of duck breast, 1" slice of sea bass, very little vegetable to accompany. The chicken liver parfait starter was good but came with only three small slices of toasted baguette and bread was £6 extra. There was an abundance of wait staff operating on high-speed settings. We had trouble understanding what kept so many staff on the run (literally) given the restaurant was not full and could have been disruptive were it a romantic dinner for two. We just watched the show. Overall, a four-star restaurant should pay more attention to detail, quality and cleanliness, if it wants to have a four-star reputation.