The Springcroft in Glasgow City

Food and staff are brilliant!! Especially Maria and Ashley!!

Not like it use to be staff not so friendly. Many tables waiting to be cleared..children outside in the rain pulling the parasols out and throwing them about.

Used the app so service wasn't a 5 still acceptable though and it was pretty decent food.

A Culinary Experience with Exceptional Customer Service In today’s fast-paced world, dining isn’t just about the food; it’s an experience that lingers long after the last bite. I recently had the pleasure of visiting a local gem that encapsulates this philosophy, combining a vibrant culinary scene with stellar customer service. From the moment I walked through the door, I knew I was in for something special. The ambiance of the restaurant was inviting and warm, with soft lighting, tasteful decor, and a welcoming buzz of happy diners. It set the perfect stage for what would become a memorable evening. I was greeted at the entrance by a friendly host who guided me to my table with a genuine smile. This initial interaction set the tone for the service I would experience throughout the meal. The menu was a delightful assortment of dishes, drawing inspiration from various global cuisines while maintaining a focus on fresh, locally sourced ingredients. I appreciated how the restaurant took the time to thoughtfully curate a selection that catered to various dietary preferences, including vegetarian and gluten-free options. This attention to detail reflected their commitment to inclusivity and customer satisfaction. After perusing the menu, I decided to go for a bit of everything, opting for the chef’s tasting menu. This choice, I later found, was nothing short of a culinary adventure. Each dish was meticulously crafted, bursting with flavor and beautifully presented. The starter featured a fusion of locally sourced heirloom tomatoes, drizzled with a balsamic reduction and topped with creamy burrata – a perfect introduction that showcased the freshness of the ingredients. One standout dish was the main course, a perfectly seared salmon served on a bed of lemon-infused quinoa, accompanied by seasonal vegetables. The fish was cooked to perfection, flaky and rich, with a crisp skin that was just heavenly. Paired with a glass of expertly selected wine, the meal struck a harmonious balance of flavors that delighted my palate. While the food alone was impressive, it was the customer service that truly elevated the entire experience. My server was attentive yet unobtrusive, striking the right balance between providing assistance and giving me space to enjoy my meal. They were knowledgeable about the menu, offering thoughtful recommendations and sharing the stories behind each dish, which added an extra layer of appreciation to what I was about to enjoy. As I progressed through the meal, I noticed how every staff member interacted with other diners. Whether it was a quick check-in or a genuine inquiry about their meals, it was clear that exceptional customer service was a core value at this establishment. Even the kitchen staff was visible, and it was delightful to see their passion and dedication firsthand as they worked harmoniously behind the scenes. Another highlight was the dessert, a decadent chocolate lava cake that perfectly blended rich, molten chocolate with a touch of sea salt to elevate the flavors. It was a fitting conclusion to a meal that celebrated the beauty of culinary artistry. I also appreciated how the server made an effort to learn about my taste preferences and recommended a dessert that would suit my palate. As the evening drew to a close, I reflected on the entire dining experience. It was evident that this restaurant not only prioritized great food but also understood the importance of building relationships with their customers. The combination of flavorful dishes and attentive service made me feel valued and appreciated, which is often hard to come by in busy establishments. In conclusion, if you seek a dining experience where great food meets exceptional customer service, look no further. This restaurant has set a new standard for how a meal should be enjoyed. From the inviting atmosphere to the commitment to culinary excellence and heartfelt service, I left feeling not just satisfied but inspired to return. It’s places like these that remind us why we love dining out.

Been twice this week with partner we both bought Mac cheese,2 for £11 pound plus chips to share and 2 cokes for under £20 food was first class and nice atmosphere

Another fantastic family meal at our fav local. Aislin is the best shes so bubbly and always chats away to us. Cant beat the value with 2 meals for £11 along with kids meal for £1 and everything always tastes amazing. The kids love build your own sundae. What you get for the money is amazing. We come in all the time and have never been disappointed.

Great service great value food was lovely

Did not book prior to our visit when there was a Special discount offer on Main courses but managed to get table in the Bar area. Despite being so busy the food did not take too long and was thoroughly enjoyed by all. Great value and comfortable surroundings with very pleasant staff. Well worth a visit x

Very cosy and comfy food lovely Still going after all these years 2023 lol would like to say a big thanks to lesley she goes above and beyond, Nothings a hassle to her, still be going to enjoy the food.

We love The Springcroft and visit regularly. Visited again last week with a large group to celebrate a birthday and as always couldn't fault it. The staff are always very accommodating and the foods always tasty and great value. Tandoori chicken skewers were a highlight. Looking forward to our next visit already!!

Very friendly, staff are excellent. Child friendly, although no childrens play area. Food was tasty and plentiful. Good prices.

Had a lovely lunch at the springcroft today . Nice food and reasonable prices and lovely staff with easy access and well kept grounds which were being maintained as we were leaving 🫶🏼 definitely worth the day out and will be back

staff are amazing basic pub food would definatley go back

We loved our recent visit to The Springcroft. Relaxed atmosphere with great value food, kid friendly and lovely staff.

Fantastic wee pub/restaurant. Tall guy with beard, the manager, I believe. He’s pretty cool. Also, the little guy with the hair behind the bar, he’s awesome. Poured the best Tennent’s I’ve actually ever had.

What a place with good nights and great staff.

Went for a Sunday lunch and although the meal was nice the noise from the bar was horrendous the barmaid asked the guys who were playing pool to stop cursing and swearing but unfortunately was met with a torrent of abuse.Think it's time to get rid of the pool table and make this a nice family bar and restaurant.

Had a visit with family 9 adults and 5 children we booked in advance and arrived on time placed our order and were advised a 30 minute wait for food which was fine because it was busy. 40 minutes later the member of staff who served us at the till came to our table and advised that one of the choices were out of stock would we like something else. Why does it take 40 minutes to realise this

This was our first visit to this location, first impression, the building looks tired, my wife and I did not know how the service work, we booked a table for 18.30 and sat until 19.05 no one came near us to take our order we did not know you had to order at the bar. So after we did eventually get our order done, the food came to us, unfortunately both my wife's meal and mine were very bland tastless, not very good pub meal, I make better and tastier food at home, it was very obvious the the food was from packets and certainly not fresh. We certainly will not be back at this location, tasteless food and poor communication

We had a 2 meal's deal for lunch, so very good value. Staff were helpful.

Good everyday food with attentive staff.

Great food, Great value, staff are very helpful and friendly. Dog friendly in the bar area that you can also have food there.

Always friendly... Food decent enough

Popped in for lunch on a whim; really affordable (£25 for two meals and two cocktails) food and drinks were very good and amazing service from the team working today. We'll definitely be back!

Regular visitor, great friendly staff & good value for money

I was in the pub for the first time on 19/06/2024. I was impressed . The menu is extensive with lots of choice . The house white wine is very drinkable and great value for money . The staff are friendly professionals, and the service was prompt .

Great choice of food and drinks. Friendly staff.

Had a lovely family meal. Tandoori chicken was lush!

It's a good place for families the prices are reasonable and the staff are friendly easy to park

Your cleaning standards could be a lot better toilets had faeces over the pan in 3 toilets and when told a member of staff they said oh the cleaner was in this morning so i take it it was left til the next day ...disgusting !!

Good steak it's the only place I go for steak

Only had a dessert but soft drinks are way over priced and a bit off putting

Staff were lovely and helpful

Had a great deal 2 fish & chips for £11.

Great service and staff here.. staff are so good, and will bend over backwards to please.. food is cooked to preferences and tastes amazing

Perfect service! ideal we spot for a family meal staff are very friendly would definitely recommend for birthdays and events

We called two days before a funeral, to check they could take 15 of us straight after the funeral for drinks and food. They opened half an hour early for us, very accommodating. Food was beautiful, we will back for sure.

Had my car in for a repair, so a took a stomped down to Springcroft never been so a thought add check it out and wasn’t disappointed food was class 👌🏼

Outstanding service from Lesley and the team when we went in to celebrate my dad's 70th . Thank-you so much

Came here for lunch when the new menu was out. There are some changes but all still very reasonably priced. The skewers (new) salmon and fish were all delicious and everyone in the party received their food piping hot. The desserts are amazing and again all very reasonably priced. I must admit that one of the reasons we go here for lunch is the welcome we receive and the service staff provide to us and indeed all of their customers. There is nothing too much bother for them. You wouldn’t receive this service in some high end establishments. The Springcroft caters for the local community and beyond and their presence is acknowledged by those who frequent it because of their food but most of all the welcome you receive by all staff and their service. Colin and his staff are a credit to the Springcroft and their head office.

Staff were very friendly. We were well looked after staff were very helpful

Had a great day and food was lovely...there was 8 of us and no complaints from anyone

Come here regularly and tonight was abysmal food was hot and tasty but think the chefs need menu training my partner had the chicken sharer which was poor portion size for the price I had the layin it on the chick which was presented like it had been thrown together it had cheese sauce splattered all over the plate & two main ingredients onion rings & bbq sauce missing terrible

Prompt kitchen service,hot food delivered as per menu description. Warm friendly atmosphere bar staff not very attentive. Good value for money.

I took two friends to this out of the way restaurant, to try somewhere different and I am delighted to say it was very pleasant indeed, we were given quick service,our meals and a drink were served efficiently,top marks for making my birthday a happy one. Mr John burns.

Normally would give this place 4or5 stars but we had to eat yesterday with the strong smell of paint wafting over our table. Not amused :- as both of us have lung problems and suffered for the rest of the day.

We came here for lunch, the food came quite fast warm and the staff are nice. The food itself self was delightful. However when we entered the pub//restaurant the bar staff didn’t say hello or if we were to sit ourselves. We asked this and was told yeah. The place opened at 12 and this was at 12.10 the seating area we picked hadn’t been cleaned and there was polo mints and napkins next to the seat we sat at. The skirting boards and radiators were dirty too. I do feel if this place has a good scrub it would be a great place to sit relax and enjoy. However having said that the food was again extremely lovely.

The service was quick although we had to get some alternatives to what we ordered

Food was lovely and great overs. Springcrofts decor looks quite tired. Even a fresh coat of paint would make a difference. The staff were lovely made sure we had a nice night. Staff made us aware of app which I now have .looking forward to our next visit.

Staff were amazing! It was super busy and they were clearly under a lot of pressure but they couldn't have been nicer, nothing was too much trouble!

Food delish will definitely be back staff very friendly too

I went in alone while my son was at football training at Stepford - had a nice burger and a glass of wine - tables were clean, staff were efficient and friendly

Hi , went in yesterday (Monday) as I fancied a bit of food . It was fairly busy but one member of the staff, Nathan?? guided me through the menu . Nothing was a bother given I changed my mind a couple of times . Great service and food . Thank you

Took my daughter to the Springcroft for a bite to eat. She didn’t want the accompaniments which came with the main. Nathan, the server, advised it was no hassle to swap the sides for something else There was also 40% off the main courses, such a fantastic saving. Nathan, the server, could not have been more helpful than he was. He ran through dietary requirements as I am coeliac. He was informative of what options I could have and alternatives to what I couldn’t. Nathan was friendly, attentive and knowledgeable of the menu and ingredients. I find it extremely difficult at times to eat out but I didn’t experience this at the Springcroft. Thanks to the Staff and to Nathan for all of your help, we will definitely be back.

the food was amazing, our server nathan was extremely polite and made sure we had everything we needed and when a drink was spilt he was right over to clean it up and sort everything for us. 10/10

We arrived at the Springcroft and we were served by Nathan, who was polite, respectful and courteous. We were seated at a table that was close to the disabled toilet which was perfect. Nathan took our orders and returned with the food and drinks promptly, where I was impressed that he went on to ask if there was anything else he could do to help us which was appreciated.

Absolutely fabulous for lunch/dinner. I go with friends every week, the staff are very friendly and give you a warm welcome. Our order was taken swiftly with a tab being open, the food we wanted was all available. 2 of us opted for the cluckin chicken stack with chips and the other a grilled chicken breast with veg and rice. All were served piping hot. The staff asked how our meal was and assured them it was delicious. The springcroft is by far the best pub restaurant I have eaten in. Everything is always good and as I say staff are genuinely helpful and want you to enjoy the experience.

Took to our table straight away,didn’t wait long for food,food was really hot and cooked as we asked.staff were friendly

Great value family friendly meals, and good for a cheeky pint with the football now and then

The food was nice and reasonably priced. Staff were very chatty and friendly

Great breakfast with santa kids loved it

Really great food. Very quiet when I was there so not a great atmosphere and service a bit slow. One main served 5 minutes before others.

Ordered food online through Uber eats. Accepted our ordered then decided to cancel the order 40 minutes later 10 minutes before it was due to be delivered and when I tried to call to find out what was happening no answer. Avoid unless you are okay being left hungry

Absolutely amazing. Well worth every penny 10/10 would recommend this place

Lovely place friendly helpful staff,our meal was lovely as well ,would go again highly recommend .

Fantastic atmosphere, very friendly staff with that homely feeling

Had a fab meal as always our waitress Lesley was amazing as always so pleasant and kind can’t fault the service or the food

Was here today for a family meal for my sons birthday and the lady lesley that was serving us was so friendly she is always so pleasant when we come here she's one of the nicer members of staff

Use this restaurant/pub on a regular basis, must be doing something right 😁

Had really nice meal here with my partner . Staff great food great can't fault it 😁

Lovely lunch! Struggled with the app so ended up ordering at the bar which was smooth. Kids loved there food, and it was a fab mac&cheese 👌

Great place and great valua for money

Friendly staff and great prices

The staff were really friendly and welcoming when ordering our food and drinks. The food was beautiful, really fresh and warm. Lovely atmosphere in this restaurant ill definitely go again and recommend to my friends and family

Welcome by staff is very nice. Good atmosphere and great food

Met my expectations and will return

My friends and I visit every week. We always receive a warm welcome and have noted that this is just the general practice of the staff. The food is always served hot and is delicious, especially the fish and chips but having tried other menu items such as the fajitas, big dipper, macaroni and scampi to name a few, the taste and quality has always been to a high standard. Colin the manager is friendly and welcoming and all of his staff are a credit to him. The Springcroft is definitely worth a visit.

It was very vague. We asked how the deal worked and were told we'd need to order at the bar but we weren't sure what was in the Groupon offer. The cutlery handles and table were sticky to the touch. There were old liquid splashes on the wall and the carpet was littered with food. Anyway, we ordered nachos to start. They were made with salsa out of a jar and some processed cheese with no sour cream. We'd to ask for sour cream that arrived in soggy paper containers. Nachos are so easy to make with Monterey Jack or cheddar cheese and fresh salsa but what was served up was pitiful. I ordered the chicken sizzler but it was just warm chicken breast on some vegetables - no sizzle. My friend ordered steak but it was so tough she couldn't cut it with the steak knife. The onions that's came with it were boiled. Again, no sizzle. We were really disappointed and disgusted with the whole experience.

I was greeted by Nathan, he was polite helpful over all absolutely wonderful.

The service was amazing were quick efficient and friendly will definitely be back

Great service and nice staff. Decent food. Typical pub grub

Was not impressed with my meal sausages were OK potatoes tested like powder mashed

It's been a little while since we have been here but it has gone down hill as far as decor and I might say cleanliness is concerned hence the three stars however the food was good and also service

Had an amazing time service couldn’t be better shout out to my server deanna

Visited this afternoon with my husband and kids. Kids menu was great and had something all 3 of my children would enjoy. The kids deals were great value for money and they loved making their own wee ice cream sundaes. My husband had one of the burgers and really enjoyed it and my mac and cheese was beautiful! The staff are fantastic here,they really go above and beyond to provide excellent service to each customer. Lesley (I think) behind the bar was lovely and friendly and tried to ensure we were getting the best value for money on our order. Would definitely recommend, it's a lovely place for a spot of food and we'll definitely return!

We had the pleasure of having dinner in here last night there was 14 of us including 4 children everyone enjoyed their meal as well as the great service. Definitely wouldn't hesitate going back. Tremendous value for money.

Brilliant place food was good staff were friendly. Only thing I would suggest is maybe seeing about a play area for kids

Food was great had to wait over 45 minutes

Our server Deanna was so lovely, her service was perfect and hilarious. She even provided a comedic routine in which she juggled our jalepenis and threw one into my mouth just like a tepenyaki chef.

Great place with beautiful food and fantastic service.

I'll be honest, I was surprised just how good the meal was, well preperd well laid out

Let’s start with the waiting time for food it was longer than trnsmt. Chicken wings? We’re like a chewy drumstick lolly.. half pink half white. The fish as it they just got it out hoggan field loch. Hunters chicken? Shouldn’t even a botherd hunting 🤣 curly fries? More like curly toes f*cking stinking! All in all won a Luigi toy to bad a never had his car to get the f*** out there fast enough.

Nota able to say as I was waiting over 15 min to be served and my patience finished. At the back in the kitchen me and other customers heard some arguing, fighting staff. Sorry to say but not recommending this place. I simply move somewhere else.

Avoid like the plaque ! Food is awful chicken is like rubber ! Staff are ignorant put a smile on your faces for once it’s called customer service ! Recommend La vita and The East End Fox is where you want for good customer service and fabulous food ☺️

Excellent meal (chicken fajitas) god & friendly staff.will definitely going back for more.

The food was lovely and the staff very nice. But the actual fabric of the place is bordering on horrible. Dirty outside, litter everywhere and loads of broken glass. What a shame. With a bit of effort it could look nice.

Ordered food through Uber Eats and unable to amend food order when ordering, tried to call the restaurant and let voicemail to discuss this however nobody returned my call, food was delivered with unwanted toppings. Food wasted as unable to eat due to this also bottle of juice was not delivered either.

Meal was lovely and desserts were amazing and very large portions and staff are always friendly and polite

Really disappointed went for bite to eat and drink.Turned away this evening 7.34pm stopped serving 7.30pm they had a really busy day.This shows bad management turning customers away.

Family there last night for 60th party. Absolute shambles. Some people never ate, kids never ate, hair in the food. Rest assured - we will not be back!