The Snowy Owl in Northumberland

Very nice hotel and friendly staff.

Long wait for food, then it came cold, promised a replacement but got the same plated meal back probably microwaved. Scant information on gluten-free options. Long time before returning to this place.

After a long car journey Kirsty looked after us fantastically - my two kids loved the food and Kirsty's friendly service helped us to just enjoy the food! Thank you all!

Food was barely warm. Belly pork chewy although they changed it when I complained. Was slightly better . Not as described slow braised I expected it to be melt in the mouth. Menu states lashing of gravy. I was given 2 cms in a tiny pot. Did ask for more but that fell on deaf ears. Pigs in blankets were an off colour gave them to my dog. She was ill that night . The fish was so thin and small. Will not be returning.

Kirsty was brilliant, couldn’t do enough. Food was outstanding

Google Maps told me before I wrote this review that this was the 10th time I had been to The Snowy Owl. And it certainly was the worst experience I've had there for a long time. From being ignored at the bar , to there being no host to say you have arrived for your booking, to having to ask for the seats to be wiped before sitting down as they have food all over them, waiting 40 mins for your food to arrive and when it does all dishes are cold and the server apologising and saying she will get a fresh one only for the same plate to be returned 2 mins later after going in the microwave. The food is expensive for what it is, just very average. This was my 10th and last time at the Snowy Owl and I wouldn't recommend this place at all. This is such a shame as it used to be such a lovely place.

Mollie was great and food was delicious. Never a bad meal here

Have always enjoyed coming here and never had a bad experience. Lunch on Good Friday 2025 was the best yet. Food was great as always, but the free Easter Egg hunt for the kids really was the icing on the cake. They had a great time. Special shout out to Vicky for looking after them and making us all feel welcome.

Mollie was fab and efficient with service! Another lovely meal was enjoyed here with the family!

Had a lovely meal and the staff and waiting girl Mollie couldn't have been more helpful. Really enjoyed it.

Always good food excellent service

We used to love coming here to eat, but thought the place has really gone downhill. When we arrived we had to queue at the busy bar to alert a staff member that we had a table booked for 7 people. Didn't receive the friendliest of welcomes. One of our party is glutent intolerant and struggled with the menu to find a dish that he could order. Our server was pleasant, but the food wasn't. All of our meals were either lukewarm or cold. We had to send one back because it tasted like it been cooked in the fridge. At an average of £20 per main, you would expect a higher standard of service and food. I think we all said after that we probably won't return, which is a shame because the Snowy Owl could be (and used to be) a lot better than this.

Livi is wonderful such a lovely waitress and provides great service

Livi was amazing. Kirsty was super friendly and couldn’t do enough. Food was great and rooms comfortable and really enjoyed the stay.

Great food , portions were really good and meal deals were really value for money Staff team were very helpful and friendly especially Livi and Kirsty who made our stay much more enjoyable Would highly recommend .

The food is unbelievably tasty, the staff are so helpful and especially Vicky and Kirsty who helped out with the egg hunt so much and the kids. The atmosphere is so chill and good for having food. I definitely recommend it

Lovely, relaxed country pub atmosphere. Very friendly staff. Food is delicious and reasonably priced. We stopped off on our way home to Leeds after a visit to Bamburgh Castle, easy to find just off the A1. One of the staff members, Vicky, ran an Egg hunt for kids. A cute touch to keep them occupied whilst waiting on their dinner.

Vic and Bradley where excellent.. bar was busy but they both had time to help my granddaughter with Easter egg hunt.. fab service as always from both of them!

Great environment lovely lovely staff and great food! Livi & Kirsty are fantastic!!!

Livi and Kirsty were superb hosts. Thanks for looking after us.

Food was delicious and well presented. Great service received from Livi such a sweet young girl. Great convo with Kirsty. Thx

The only complaint was the smell of sewage in the entrance hall, other than that great sray and will stay there again.

Me and my other half called in to the Snowy Owl this month as we always pass this way but have never been in yet. It won't be the last time for sure! The pub was busy and the servers all had their hands sufficiently full but were still pleasant. We both opted for the fish and chips and they were so tasty we asked for the chefs name to give him a special mention. Luke, your batter is out of this world! Light, crispy and piping hot. The meals came fairly quickly considering the pub was almost full, and Luke (we think) even gave us a smile and wave as he was walking through - what a canny lad! We were impressed by the warm atmosphere and charm of this pub, it surpassed our expectations tenfold.

Enjoyed our meal, great service - thank you Mollie. Dog friendly too.

This country pub is our favourite place to just pop in at any time for a drink or meal. Very cosy atmosphere in either restaurant or pub area. Would recommend booking though at busy lunch times. Staff are always welcoming and very professional and can.t do enough for you. Great choice of drinks, from coffees, wine and beers,and meals are superb. Fish and chips excellent or if u fancy just a snack the bar menu 3 for £12 very tastey good choices. Would highly recommend this place and stayed here also years ago and rooms were really good.

Bradley was just superb. He was funny, helpful and we had an amazing time. Really recommend this place.

Great service from kirsty, ribeye cooked perfectly by chef Michael

Very welcoming first thing in the morning! Breakfast was great! Service with a smile :) Can’t wait to try out the beer garden in the summer! ☀️😎

Popped in for bar snacks ,delicious .staff always make you very welcome.

lovely breakfast served by Jake chefs stu and Jake food was spot on thank you for a lovely breakfast . venue looked spot on as well

Popped into the snowy owl tonight for some food and Brad was our server and I can honestly say it was such a pleasure, he was amazing constantly checking up on us to make sure we were covered for food and drinks, lovely lad, will be returning again.

Beautiful food, friendly service and always willing to go that extra mile.

Lovely meal, staff were very friendly and helpful.

Karl took our order was lovely, as was our server, our only issue was the length of wait we had, it was not busy at all, but we waited over half an hour for our food.

Excellent surroundings, food was superb, and Jon was very very professional and helpful. Thank you for looking after us.

Absolutely love this place!! Outstanding service and great hospitality from Brad! :)

Love coming here for a cosy drink and lovely food! Staff always have you laughing and smiling, heart of golds and friends for life! Big shout out to Brad, Beth and Karl!

I can’t tell how much of pleasure it is to sit and have a lovely glass of veno after walking the dog around northumberlandia in the snowy owl The service is always so friendly and a find the staff so charming and have become a regular. A big shout out to my favourite Bradley my newly adopted son ! Such a lovely lad always polite and not to mention Karl too ! Beth like a sister from another mister and Kirsty too. My little snowy owl family a shout out to you all love you all xxx

Great place to meet at and staff very friendly a must see

Enjoyable meal in friendly atomosphere Lasange and salmon fish cakes very good

Buttermilk chicken burgers were lovely, served by Alex & Beth who were very friendly and helpful.

Julie was our server and was very informative, helpful and pleasant. Well done Julie x

Had an amazing brunch, got the avocado on toast 10/10 would recommend, big beer garden, lovely atmosphere and the most lovely, friendly staff x

Went to celebrate a 21st birthday A party of 15 .the food was poor and I dish was sent back because it was unedible .all the meals were tasteless and undercooked .complaints were made and a small discount given but this was unacceptable The day was a completely spoilt for the lad .we won't be back

We have visited The Snowy Owl a number of times and have always had a lovely experience until today. The 2 stars are for the food which was lovely as ever. However the service was very poor, a long wait for drinks, not offered dessert menu, no soap in the toilets, trodden food on the floor and staff not exactly acting appropriately in front of customers. We had to go to the bar to pay, no one came to the table which they have done on previous visits. We were not asked if everything was OK so we raised these issues anyway and they were met with ums and ahs which did not fill us with confidence that it was being taken seriously. We were told our issues would be passed on but to whom we do not know and in all honesty not sure they will be passed on at all. In all a very disappointing visit!

We called in for some Breakfast on the off chance. The food was delicious & one of the best full English We have had. Thank you to stu in the kitchen. Jake was very friendly & welcoming. We will definitely be back.

Lovely food Great find after walk

Julie was a lovely waitress , food was amazing .. great service xx

Great little pub next to Northumberlandia, ideal for some quick food after a walk with the dog. Nice pint too.

We had a lunch table booked for 3 today. They had taken notice of our extra request and accommodated us really well. We all had the fish and chips which came with the best homemade tartar sauce and light fresh fish in perfect batter. Homemade chips were just right. Service was excellent and friendly. Free parking and a historical building full of “snowy owls”! What’s not to like! We will definitely return.

Food excellent. Thanks Rachael for looking after us. Lovely evening with great service. We’ll be back. X

Stayed at the hotel for 2 nights and had dinner. Firstly, upon arrival, we went to the end of the bar where you check in, there was also another customer waiting already who had what appeared a son with several needs. 3 times 2 people walked past us and didn't even acknowledge us, until the lady on front of us walked to the 3rd person to ignore us and the stopped and with absolutely no smile or at least showing some degree of interest checked the lady in and then us. Once we had a key, we walked to the separate building next to the pub/restaurant and, upon entering the hall way coukd smell cheap air freshener that seemed to be masking what seemed a septic tank issue. We were not told anything about a possible issue with the smell, which is irritating. Luckily, in the back end of the annex you could not smell it, especially in the room. Once in the room, it looked very nice and appeared comfortable. Bed was ok too. There were a couple or so issues within the room, such as water left in the kettle, which to me signals no-one bothered to check it. There were a couple of small bits of wrapper from the free biscuits they give you which was from previous visitors and showed that it was not properly vaccumed as was evident from the dust around the sides of the room on the carpet. The towel rail, in the bathroom also did not work as it barely got luke warm. It would of been nice to have a couple of glasses in the room also aside from the mugs for water but I asked at the bar and they gave us 2. That evening we had dinner and it was really nice and comfortable in the restaurant, the young lady server was nice too and the food was very good. The next morning, we went into the bar/restaurant into the pre allocated area and sat down and made a coffee that was provided. We sat there with 2 other members of family that also stayed there. Upon arrival we passed 3 people and not once was there any communication to say hello or any instructions...... so...... we sat in the breakfast area for about 30 mins waiting for someone's to come over and take our order or however they do breakfast. We eventually asked as we just thought there was a delay or issue, and was told we are supposed to go to the bar!!! I said to her that no one told us that upon check in or anyone that we passes on the way in or the 3 or 4 times 2 individuals came in to the breakfast area and saw us waiting. So we ordered the food and the breakfast was very nice, but lack of any real customer service or communication almost negated the lovely breakfast. Later that day we attended the wedding event held else where and upon arrival, back could still smell the odour upon entering. The next morning, we were ignored again as we walked to our table for breakfast by 2 people working on a laptop which I presume was the owner or manager and another member of staff. We were however approached by a member of staff who was very polite and he brought us menus and told us to go to the bar, which was nice and should of been done yesterday also. Upon checking out, we went to the bar and the same guy who checked us in on the Saturday was chatting to what seemed like regulars, we explained we where checking out and rather than pause his personal chat and come over to us he just said from across the room to leave the key on the bar. I was really surprised (or not) that he coukd not pause and just say a thankyou and ask how our stay was etc. But, he obviously was not interested. Overall. Yes the food was very nice, the room, quite comfortable. But, cleanliness or attention in the room could of been better and the check-in service could of been so much better and not feel like a chore. Breakfast could be pointed out better as where to order and a greeting would of been nice, like we mattered. The communication overall was very poor, and it felt like they were more interested in operating the bar and restaurant than the hotel part. It's such a shame but, we would certainly not stay there or recommend it to anyone, to stay there. Very disappointing.

Very disappointing meal. Mothering Sunday and our Ruby Wedding. Havnt been for a while and always have had lovely food in the past. Tonight was awful. Table booked for 7. The starter was lovely. Then came the main meal, roast dinner. The meal was not hot but warm. Plates cool. The sprouts were inedible. And lots of them like they had run out of other veg. It was like it had been cooked for a midday meal and left to go cold then just reheated. Although the nice waitress said that's not what happened. My only description of this meal was likening it to a hospital meal. We reported this to the waitress who said would pass on to chef. There were only 3 choices of dessert! We left without and no apology from the catering staff. Definitely not worth the money and we won't be going back. Such a shame for such a lovely venue.

I was so excited to spend my first Mother’s Day here. However, the service we received wasn’t great. We went in and were shown to our table and after 15 minutes no one had come over to take our drinks order so we had to ask someone to come to us. When they brought our drinks they brought the wrong pint. 15 minutes again had gone by and no one had taken our food order by this time our one year old was hungry as we have to plan going out for food round his meal times so again had to ask someone to take our order. The Sunday dinner was lovely but wasn’t warm and the gravy portion was small. I asked for another gravy portion however didn’t receive this. We then had our pudding orders taken for that to then take 20 minutes to arrive. We thought things couldn’t get much worse but when we were presented with the bill we had been significantly over charged. We were supposed to be paying £29.95 for the set menu plus our optional extras however we were charged an extra £10 ish on top. I questioned this with the waiter who went off to check who said we had indeed been over charged and to go to the till for a refund. When we went to the till the person there had no idea what was going on and told us to wait. We waited for 10 minutes before I said ‘where should I go for this refund’ for them to say ‘Jake will be with you’ I didn’t know who Jake was. After a few minutes he appeared and refunded us. There was no apology for the service we received, the wait time or for the incorrect charge. I am truly gutted that I was excited to go here and for it to be as terrible as it was. Today was such a special occasion being my first Mother’s Day which was quickly ruined by the service at this place. We won’t be returning.

Absolutely tremendous food, the fish and chips were amazing. Staff were attentive and super friendly. Rachael was lovely and friendly x

Our favourite place! Cosy and welcoming atmosphere. Rachael, our server, is always really attentive and genuinely cares that we have a great experience. Food and drinks are excellent, particularly the fish and chips. I look forward to returning soon.

Mollie was lovely as our server for the afternoon and when things weren’t right with the meats on my meal she was quick to sort it for us. But from the moment we stepped in it wasn’t a good experience. We walked to the bar waiting to be seen to our table as we had booked, and the man stood at the bar just looked at us, looked back at the screen and then started doing other bits then when I went to say excuse me he looked at us again and walked away not even saying something like sorry I’ll be a few minutes. Just silence and ignorance. Finally we got seated, again Mollie was lovely. But it took 10 mins for the bar staff to arrive with our drinks and then we got asked if we had ordered starters even though we hadn’t (just mains) and our had seemingly been mixed up. We then waited 50 mins for food, there was only 2 of us. Eventually when we got our food mine was actually missing pork off of the “trio of meats” so I only had beef and turkey. The turkey was cold as if I had just took it out of a supermarket packet and yet was the only nice meat on my plate. Both my beef and pork were extremely fatty. Only a tiny bit of gravy and I spent 5 mins trying to get someone’s attention but no one was around. Never got asked if everything was okay with our meal. My partner couldn’t finish off his “signature” burger as it was fatty and chewy, no sauces and non to come with either so was just dry as well. Chips were cold. The nicest thing about our meal was the pints we got, Mollie and the nice lad who gave us our bill. Ultimately we just wanted out and were very disappointed as we used to love it here but we do feel over £60 for the service at the start, the food and just the overall experience was not worth it at all.

It’s been a while since we came here. Vastly improved food and the service was fantastic. Molly our service deserves special credit for attention to detail and excellent customer service. We will definitely be back.

Millie was our hostess, and she couldn’t have been any kinder! She anticipated our every need before we even knew we what we needed!!! So helpful and attentive! The food was delicious and the extra gravy came without a hitch! Would 100% recommend the Snowy Owl and Mollie!!

Always a lovely atmosphere my favorite pub in cramlington

I heard about the Snowy Owl from a friend so we thought to give it a go and I have to say that this place is the best place to go if you want fabulous food and great service. Excellent service from Alex a lovely warm and friendly guy.

Lovely food today and great service by Alex

Our food was delicious 😋 our server Bradley was 100% he was excellent in all areas, his manners, his efficiency it was a pleasure to be served by him. Thank you for making our evening very pleasant 😊

Lovely Sunday family birthday small gathering - 12:30 slot. Sirloin beef - lovely and lean and plentiful too; variety of veg n massive Yorkshire pudding - Mum enjoyed it; Mixed flavour Pavlova dessert - delicious; 2 x Moroccan chicken skewers with sides of slaw and chips - really tasty slaw - plentiful portion - great to see skewers on the Sunday menu too - nice change to Sunday lunch choices; Sticky toffee pudding and mini pudding choice of allotment crumble choices of dessert! Crumble was sharp / sweet - delightful; Sea bass main - tasty King prawn sauce and lovely potatoes to accompany - a hit! Coffees spot on though arrived 10 mins before desserts - bit if a wait for desserts but worth the wait! Bradley was our waiter - lovely lad and very attentive - helpful on such a busy day too Carabou Cup final day! Booooom ! 🏆 Table 2 - nice n spacious dining room where you are not sat on top of other diners - cozy by a radiator too ! Pleasant surroundings - no rush - relaxing ! A big hit ! Thank you all ! Compliments to the chef - Jake - ticked all the boxes !

Lovely food, great ambience, never falls

Amazing food and jocie was super friendly

Lovely country pub with an intimate cozy atmosphere, dog friendly, good choice of food and plenty parking spaces. You can also book rooms for the night, or two and is a handy place to stay. 10 mins from the airport and 5mons to jump on the A1 north or south.

We came to the snowy owl for Sunday lunch, the food was lovely as always. Our server was Julie, she was very warm and friendly and gave great genuine service.

Nice and cosy good brunch and opens early

Been today just for drinks waited 20 mins at bar to be served, won't be back

Terrible food and service shouldn’t of paid, beef sandwich which I left was more like corned beef than beef.

Amazing food prepared by Christo & Jake. The chicken and mushroom pie was so delicious! Highly recommended! Vicky was so friendly and helpful 😊

Came for a catch up with old work colleagues and we were not disappointed. We were shown to a lovely cosy table and weren’t rushed. The aubergine gratin and vegan burger were delicious and very filling, thank you chefs Christo and Jake and also lovely friendly helpful service from Vicky.

Lovely pub, love the real fire. Staff very friendly & helpful ~we were served today by Julie who helped us make our choice Well done Snowy Owl

We were served by Julie, she was very friendly and also very patient with the 91 year old in our party. The service was paced very well and the food was lovely.

Food was lovely as always and Julie was super friendly from beginning to end.

Lovely meal and friendly staff. Alex was our server, thank you :)

Excellent service from Alex. Food was lovely and atmosphere was great. Would definitely come again

Food was nice, and the service was especially good by our server Alex.

This is my local pub and every time I've been the service has been appalling and the food even worse. 1st visit was Sunday lunch - frozen in the middle. Next we thought we would try a Saturday. Hunters chicken and chips! The chips were so over cooked there was literally nothing in the middle! They were crusty tubes! And for the price you literally got nothing else, no side salad or vegetables. About a year later we thought we would try again. I had fish finger sandwich - my mother in law had the same. No fish in the fishfingers- they were batter fingers! My sister in law had ham egg and chips and the egg was like rubber. We had to send back 3 of the 4 meals. Tried a final time with my friend for lunch and whilst the food was about mediocre the service was appalling! We waited almost an hour for a coffee! I will never go back! Bearing in mind this is not a cheap place to eat with meals costing around £18 and a bottle of prosecco £28! It is expensive and awful! It's such a shame as we live in walking distance and is the only pub we can walk to.

Lovely food, and Alex was very friendly and helpful as our waiter.

Never had a Sunday lunch like it! Was terrible frozen rubbery roasties frozen Yorkshire pudding and vegetable would never have a Sunday lunch again other food looked good though off the menu, lovely place lovely staff

Lovely food and great service from Mollie especially on a busy day! Thank you

Lovely staff, paint falling off in places (showing its age) I would share with you that in my view the food and drink (whilst tasty) was on the expensive side and poor overall value for money.

Thank you for such great service off Kirsty and the chefs on shift Micheal, Jack, Jake and Jamie

Everything was amazing, great gluten free options and our server was lovely

Amazing service from Kirsty, and food by Jake, Jamie, Jack and Michael absolutely lush, thanks!

Brilliant service from kirsty Complements to chefs michael, jack, jake and jamie, signature burger was brilliant

It’s a long time since I’ve been here due to the food not being good in the past. However, tonight the food was fantastic (Jack and Jake the chefs) and the service by Rachael was the best I’ve had anywhere for a very long time. I was very impressed by everything which made a lovely dining experience. Well done The Snowy Owl!!

Served by Rachael, who was excellent, very efficient and friendly. A member of our party has allergies and she was incredibly helpful. Food by Jack and Jake was lovely and the atmosphere was very warm and friendly. Would definitely recommend to anyone.

Fantastic service by Kirsty today, the recommendations were great. Jack did a great job of our skewers too! We’ll be back 😀

Good service (Alex). Friendly, helpful staff. Always lovely food.

Fantastic service from Kirsty. Brilliant food never fails.

Excellent food and service! Kirsty was amazing throughout our entire lunch. We will definitely return.

Lovely pub with a lovely atmosphere, I love everything about it!

We were seated very close the the door (which is asked for when booking on line due to my dad having Parkinson’s so wasn’t sure it would happen) which was perfect. Food was delicious as always, served by an absolute sweetheart called Julie. We were made to feel very welcome and a Julie couldn’t do enough to help us. Other establishments could learn a thing or two by your customer experience staff 10/10 Thank you

Food good quality, tasted lovely and service superb however not hot enough for us but they were changed without issue and came back warmer.

Excellent customer service from Kirsty. Very attentive to our needs and other customers. Give advice on food from the menu. Very efficient. Food was excellent.

Very nice duck pizza and Mac cheese

Kirsty was lovely and Ben cooked a mean pizza and mac cheese