The Snowy Owl in Northumberland

Mollie was lovely as our server for the afternoon and when things weren’t right with the meats on my meal she was quick to sort it for us. But from the moment we stepped in it wasn’t a good experience. We walked to the bar waiting to be seen to our table as we had booked, and the man stood at the bar just looked at us, looked back at the screen and then started doing other bits then when I went to say excuse me he looked at us again and walked away not even saying something like sorry I’ll be a few minutes. Just silence and ignorance. Finally we got seated, again Mollie was lovely. But it took 10 mins for the bar staff to arrive with our drinks and then we got asked if we had ordered starters even though we hadn’t (just mains) and our had seemingly been mixed up. We then waited 50 mins for food, there was only 2 of us. Eventually when we got our food mine was actually missing pork off of the “trio of meats” so I only had beef and turkey. The turkey was cold as if I had just took it out of a supermarket packet and yet was the only nice meat on my plate. Both my beef and pork were extremely fatty. Only a tiny bit of gravy and I spent 5 mins trying to get someone’s attention but no one was around. Never got asked if everything was okay with our meal. My partner couldn’t finish off his “signature” burger as it was fatty and chewy, no sauces and non to come with either so was just dry as well. Chips were cold. The nicest thing about our meal was the pints we got, Mollie and the nice lad who gave us our bill. Ultimately we just wanted out and were very disappointed as we used to love it here but we do feel over £60 for the service at the start, the food and just the overall experience was not worth it at all.

Millie was our hostess, and she couldn’t have been any kinder! She anticipated our every need before we even knew we what we needed!!! So helpful and attentive! The food was delicious and the extra gravy came without a hitch! Would 100% recommend the Snowy Owl and Mollie!!

It’s been a while since we came here. Vastly improved food and the service was fantastic. Molly our service deserves special credit for attention to detail and excellent customer service. We will definitely be back.

Always a lovely atmosphere my favorite pub in cramlington

Lovely food today and great service by Alex

I heard about the Snowy Owl from a friend so we thought to give it a go and I have to say that this place is the best place to go if you want fabulous food and great service. Excellent service from Alex a lovely warm and friendly guy.

Our food was delicious 😋 our server Bradley was 100% he was excellent in all areas, his manners, his efficiency it was a pleasure to be served by him. Thank you for making our evening very pleasant 😊

Lovely food, great ambience, never falls

Lovely Sunday family birthday small gathering - 12:30 slot. Sirloin beef - lovely and lean and plentiful too; variety of veg n massive Yorkshire pudding - Mum enjoyed it; Mixed flavour Pavlova dessert - delicious; 2 x Moroccan chicken skewers with sides of slaw and chips - really tasty slaw - plentiful portion - great to see skewers on the Sunday menu too - nice change to Sunday lunch choices; Sticky toffee pudding and mini pudding choice of allotment crumble choices of dessert! Crumble was sharp / sweet - delightful; Sea bass main - tasty King prawn sauce and lovely potatoes to accompany - a hit! Coffees spot on though arrived 10 mins before desserts - bit if a wait for desserts but worth the wait! Bradley was our waiter - lovely lad and very attentive - helpful on such a busy day too Carabou Cup final day! Booooom ! 🏆 Table 2 - nice n spacious dining room where you are not sat on top of other diners - cozy by a radiator too ! Pleasant surroundings - no rush - relaxing ! A big hit ! Thank you all ! Compliments to the chef - Jake - ticked all the boxes !

Nice and cosy good brunch and opens early

Lovely country pub with an intimate cozy atmosphere, dog friendly, good choice of food and plenty parking spaces. You can also book rooms for the night, or two and is a handy place to stay. 10 mins from the airport and 5mons to jump on the A1 north or south.

Amazing food and jocie was super friendly

We came to the snowy owl for Sunday lunch, the food was lovely as always. Our server was Julie, she was very warm and friendly and gave great genuine service.

Terrible food and service shouldn’t of paid, beef sandwich which I left was more like corned beef than beef.

Been today just for drinks waited 20 mins at bar to be served, won't be back

Amazing food prepared by Christo & Jake. The chicken and mushroom pie was so delicious! Highly recommended! Vicky was so friendly and helpful 😊

Came for a catch up with old work colleagues and we were not disappointed. We were shown to a lovely cosy table and weren’t rushed. The aubergine gratin and vegan burger were delicious and very filling, thank you chefs Christo and Jake and also lovely friendly helpful service from Vicky.

Lovely pub, love the real fire. Staff very friendly & helpful ~we were served today by Julie who helped us make our choice Well done Snowy Owl

Food was lovely as always and Julie was super friendly from beginning to end.

We were served by Julie, she was very friendly and also very patient with the 91 year old in our party. The service was paced very well and the food was lovely.

Lovely meal and friendly staff. Alex was our server, thank you :)

Food was nice, and the service was especially good by our server Alex.

Excellent service from Alex. Food was lovely and atmosphere was great. Would definitely come again

This is my local pub and every time I've been the service has been appalling and the food even worse. 1st visit was Sunday lunch - frozen in the middle. Next we thought we would try a Saturday. Hunters chicken and chips! The chips were so over cooked there was literally nothing in the middle! They were crusty tubes! And for the price you literally got nothing else, no side salad or vegetables. About a year later we thought we would try again. I had fish finger sandwich - my mother in law had the same. No fish in the fishfingers- they were batter fingers! My sister in law had ham egg and chips and the egg was like rubber. We had to send back 3 of the 4 meals. Tried a final time with my friend for lunch and whilst the food was about mediocre the service was appalling! We waited almost an hour for a coffee! I will never go back! Bearing in mind this is not a cheap place to eat with meals costing around £18 and a bottle of prosecco £28! It is expensive and awful! It's such a shame as we live in walking distance and is the only pub we can walk to.

Lovely food, and Alex was very friendly and helpful as our waiter.

Never had a Sunday lunch like it! Was terrible frozen rubbery roasties frozen Yorkshire pudding and vegetable would never have a Sunday lunch again other food looked good though off the menu, lovely place lovely staff

Thank you for such great service off Kirsty and the chefs on shift Micheal, Jack, Jake and Jamie

Lovely food and great service from Mollie especially on a busy day! Thank you

Lovely staff, paint falling off in places (showing its age) I would share with you that in my view the food and drink (whilst tasty) was on the expensive side and poor overall value for money.

Amazing service from Kirsty, and food by Jake, Jamie, Jack and Michael absolutely lush, thanks!

It’s a long time since I’ve been here due to the food not being good in the past. However, tonight the food was fantastic (Jack and Jake the chefs) and the service by Rachael was the best I’ve had anywhere for a very long time. I was very impressed by everything which made a lovely dining experience. Well done The Snowy Owl!!

Served by Rachael, who was excellent, very efficient and friendly. A member of our party has allergies and she was incredibly helpful. Food by Jack and Jake was lovely and the atmosphere was very warm and friendly. Would definitely recommend to anyone.

Fantastic service by Kirsty today, the recommendations were great. Jack did a great job of our skewers too! We’ll be back 😀

Brilliant service from kirsty Complements to chefs michael, jack, jake and jamie, signature burger was brilliant

Everything was amazing, great gluten free options and our server was lovely

Lovely pub with a lovely atmosphere, I love everything about it!

Good service (Alex). Friendly, helpful staff. Always lovely food.

Fantastic service from Kirsty. Brilliant food never fails.

Excellent food and service! Kirsty was amazing throughout our entire lunch. We will definitely return.

We were seated very close the the door (which is asked for when booking on line due to my dad having Parkinson’s so wasn’t sure it would happen) which was perfect. Food was delicious as always, served by an absolute sweetheart called Julie. We were made to feel very welcome and a Julie couldn’t do enough to help us. Other establishments could learn a thing or two by your customer experience staff 10/10 Thank you

Food good quality, tasted lovely and service superb however not hot enough for us but they were changed without issue and came back warmer.

Excellent customer service from Kirsty. Very attentive to our needs and other customers. Give advice on food from the menu. Very efficient. Food was excellent.

Kirsty was lovely and Ben cooked a mean pizza and mac cheese

Very nice duck pizza and Mac cheese

Food was diabolical, my daughter and I ordered Prawn skewers with fries, prawns on both were tremendously overcooked, to the point that they were not fit for human consumption, presentation of dishes was atrocious , the "slaw' was basically supermarket style mixed salad thrown onto the plate with no sauce whatsoever, for just short of £19.00 was an outraged. Both dishes were returned, I then had potato and leek soup, so far below standard I cannot find any expletives to describes this, zero seasoning and minus any potatoes, the "artisan' bread was a poor French stick, again around £6.00 mark. The waiter attending to our despair was outstanding, very apologetic and professional to the tenth degree, could not be faulted. Management wavered our mains on the bill, which were still in tact and we sadly departed, deflated and unsatisfied.

Food is out of this world service excellent

Absolutely fantastic night out for a birthday surprise! Staff were very accommodating in taking the birthday cake prior to the meal, and then bringing it out at the agreed time with candles etc. food was delicious, drinks were lovely and the overall environment was one we would come back to you. Thank you to your staff again for making it so enjoyable.

Jucie was very helpful and service was very quick

Fabulous Sunday beef dinner, and pie of the day. Great service from Julie thank you

Terrible experience. We had booked to to come to the snowy owl in cramlington in January for Valentine’s Day after having a long month and something to look forward to. We have drove past this beautiful pub before and always thought it looked so inviting and cosy. We arrived for our meal on Valentine’s Day night and got served some drinks first. Our drinks took about 25 minutes to arrive and my boyfriend thought it be best to order his second drink when the first ones arrived. With it being Valentine’s Day, a set menu was on offer with some delicious looking choices at what looked to be a good price. We ordered our starter which arrived cold. We had chosen the chateubriand steak for our main which we had asked to be cooked medium rare. The steak arrived and it was clearly well done and looked very chewy. We had complained and asked for this to be taken back. We shortly got our steak back and told ‘we had brought the wrong one out’. The new steak was still over done and was the slightest bit pink, clearly been sat under the hot lamp in the kitchen waiting. If the wasn’t bad enough our new steak was missing sides of tomato’s and salad with steak knives missing and a fork for my boyfriend. This probably took about 30 minutes for our main to be right. The steak was served with chunky chips to which I asked the waiter for some mayonnaise, the waiter said that they were out of mayo. I then asked for some tomato sauce which never came and had to do with out. We actually could not finish the steak as everything was just terrible and could not enjoy it. We had complained to staff and kindly got refunded this disappointing meal. We were very looking forward to our Valentine’s Day meal out but this had put a damper on the whole night to which we had to leave after and go home. We weren’t expecting an extravagant meal but thought a pub meal would be fine for a 3 courses at £32.50 each. For such a beautiful pub it’s a shame and maybe so much pressure was put on having a set menu for valentines which clearly the kitchen, staff and service could not deliver well. Apologies for this review, but we were very disappointed and hope better service and quality may outcome from our feedback.

Food was not worth the price, set Menu for 32 pound was below average at best. Save your money, Asda 11 pound meal deal had more flavour.

Went last night for the Valentine Set Menu. Food was lovely and service was good. When the bill came we had been overcharged by £12 - don't normally check but it was a set price with a £20 bottle of wine so don't know how they could get that wrong. It was still £2 too much when the bill was redone but didn't say anything as it gets embarrassing when you are quibbling for a couple of pound. Shame as it nearly spoilt a really nice night.

Food was awful, chicken burger and beef burger very poor. Fortunately we have better standards at home and quality.

Served by Julie, great food & service!

Standard layout pub chain . Nice cozy atmosphere inside . 9/2/25 . Just been here again for the wife's birthday. Great service by Dan . Lovely meal , mango and passion fruit pavlova for dessert was to die for .

Lovely food but disappointed about the service tonight. We were never asked if wanted any more drinks. As soon as our food came we were left to ourselves. Had to ask for a desert menu but no one came to order so left it. We noticed the staff were gathered around on their phones.

We chose Sunday lunch, food was good, fresh & plentiful however lukewarm, plate was hot, food should have been hotter (hence 3) Atmosphere OK & Wear warm clothing Service just about OK, had to ask for cutlery after lunch was brought to the table asked twice to see dessert menu & at time of paying bill it still hadn't arrived

Lovely Sunday lunch, excellent service from Julie.

Places is very nice cosey pub and food is amazing taste and portion size very good

Lovely location and dog friendly. Not too impressed by the food.

Hadn't been here for a number of years as we live in Washington, but decided to go for Mam's 89th birthday. She's a fussy eater at best of times but as we got her favourite wine that was a good start. She+I went for bacon chop, eggs, chips+ peas, husband for Bourginoigne. Our desserts, his, mixed fruit crumble, custard, mine lemon tart with cream were well worth the money we paid.

Always a nice place to visit no faults at all good food and drink worth a visit

Julie was fantastic as a host thank you

Julie was fantastic - food was great - thank you

We got really good service from Julie. Food was lovely and it was no problem getting gluten free. Thank you

Lovely evening, good food but special mention to Kirstie. From the moment she greeted us she was warm, genuine and friendly. A great asset for the pub.

Our first time here and couldn't pick a nicer atmosphere to spend the afternoon in. Our server was Julie and she was fantastic, food was beautiful, and we left very satisfied. We will be back!

It was a spur of the moment stop-off which turned into a spot of very late lunch out on a Saturday afternoon at The Snowy Owl, Cramlington. So, one big bloke, with the lady friend and her two dogs in tow enquired about a table at the bar as we weren’t booked in/had reserved a table earlier and after a bit confusion as to where we could actually sit with the dogs, we ended up in a rather cramped little corner on a small table in an area near the main bar. My dining date had to eventually go up the bar to place our food order in as nobody came over to our table to ask if we wanted to eat, so I’m gathering there’s no full table service? Hmmmm ok, a tad disappointing there, but fair enough, I guess? Our table wasn’t numbered either, so when the waiting staff did bring out our starter platter, the waitress originally offered it to some other people sat on a different table? On our table there was a salt mill, but no pepper pot? The silver tankard used to keep the cutlery and napkins in could have done with a good old wipe down too, as it looked like it was covered in greasy fingerprints, that was a bit yucky! The Snowy Owl venue itself seemed fine, but watch that entrance and exit if you’re very tall. It was pretty busy with a varied age in clientele and the ambience was the sound of people excitedly chattering on and the occasional dog barking. Service was ok, but you could clearly see that the staff were very busy. I found the food alright, it all came within good time, granted though it was nicely presented. The sharing platter as nice as it was could have been a lot more varied and bigger, as could the signature burger with it’s tiny pot of chips and a random full pickled gherkin, I did like the burger relish sauce though, it was very tasty. Thankfully my dining companion really loved her halloumi skewers and thought that they were lovely, so with her being happy, this made me a lot happier. I ordered in a cheese board for afters and this was ok, I did like the crackers/biscuits served with it, and that cheese board probably saved this review from getting scored any lower. I really don’t like doing what I consider bad TripAdvisor reviews, but after parting with the best part of £100 on food and drink for two people, I wasn’t particularly blown away by my experience at The Snowy Owl in Cramlington, it was just ok, a satisfactorily average venue to dine at with room for some improvements.

Lovely atmosphere, well spaced out. Excellent food and friendly helpful staff.

Excellent service from Julie, atmosphere and foodvexcellent

We have been here before and enjoyed it, however on the Sunday we went it was a real disappointment. Service wasn't very good, we had to ask for plates and cups to be removed from the table, as well as several other poor service points. The food was OK but not as good as we'd had previously.

Great ambience and great service! Would come again

Terri was very friendly, good service. I had fish finger sandwich which didn’t really have much taste . The batter was too think for the amount of fish inside.

We came in for lunch on Sunday 26th. We were seated very quickly and was served by the lovely Ben who seemed to be working hard especially with all the tables he seemed to have, nothing was a problem for him and we had the most amazing pork for our roast. Lovely experience and amazing food. We definitely will be back.

We were served by julie, she was polite, friendly and very professional. What a lovely lady. Much better than ben 😂 we will definitely be back

Beautiful place lovely food lovely stay

Really good food and Julie was really friendly and helpful

Absolutely fantastic Sunday roast! Bradley was great and Christo you know how to cook a fabulous Sunday roast. Well definitely be back

Superb food, cooked to individual preference, attentive staff, and lovely atmosphere.

Lovely service from Ben. Thanks!

Been coming here for years it’s always been amazing, brung my brother here today for his first time; as a birthday treat. Everything was top notch as always, Julie was so friendly and made us feel so welcomed. 10/10

Absolutely beautiful looking place, food absolutely amazing very filling and well priced, really good service from Ben

We took our dog for the first time to get her used to pubs. The staff were all so friendly and accommodating, especially our server Julie. The food was quick to come out and delicious

Today we were served by Julie, she made us welcome just like going home. Food could have been a little hott definitely welcomed.

Lovely meal and the service from Julie was excellent.

We were served by Julie for our lunch today and she was friendly, warm and quick with service! Lovely food, service and atmosphere!

Excellent service from Ben. The food was lovely but didn’t have loads of flavour. We ordered the hot drink and mini pudding. The hot drink arrived and we waited about 15 minutes for our pudding but nothing arrived. We were about to ask for the bill but then our pudding arrived although there was no friendly greeting or apology from the server. Overall, it was a great experience and a lovely pub to visit.

Nice food staff were friendly. Ben was on point. Nice venue will return. Thanks

Warm. Pleasant and inviting. Friendly staff. A good choice of drinks. Would recommend.

Very welcoming first thing in the morning! Service with a smile :)

Brilliant experience, can’t fault a single aspect.

Fantastic service from Ben last night. Very good knowledge of the menu and drinks. Always serving with a smile. Even when the bar was so busy. Keep up the good work. We will be back.

First visit, we shall certainly return! Food excellent as was the service!

Ordered take out there was food missing I rang restaurant who basically said not my problem take it upwith uber for a refund total disgrace especially when it was a 60 quid order I will never order anything from here again

We were shown to the table promptly when we arrived Food order taken , we didn’t wait to long for the food to arrive & it was absolutely delicious Ben are server today was very friendly & polite Excellent service

Absolutely Lovely food and delicious wine and served by a Lovely friendly Lady called Julie she was so helpful and chatty made us feel so welcome 😃

Alex was great, stoked up the real fire and looked after us. If I had any complaint it would just be that the toilets were right at the end of the pub and not well signed posted xx love you Alex 🥰❤️

Went with a group of friends. Kirsty our waitress was great. Friendly and helpful. Food is on the expensive side, but we had a voucher which certainly helped and made it a much more value for money experience. The open fires are lovely, particularly at this time of year, but we were by a door which did let a chill in. We would go again with a voucher, but the cost of the food without it is too high for pub food albeit with a restaurant feel.

Always a delicious meal here accompanied by a cozy, atmospheric environment. Our server, Alex, was very attentive and catered to all our needs. Speedy, friendly and efficient. Thank you!

Very nice atmosphere. Delicious food but took a little while for mains to come. Alex was attentive and friendly. Will definitely return thanks!