The Smooth in Guildford

The quater pounder provided had minimal filling, 1 slice of lettuce, nothing else, my son was visibly disappointed in a treat he had (My burger was also very poor in its construction, limp, slim and compared to the advert , a triump of advertising over production). Been looking forward to for months. My other sons plant burger was good. Time to step up and deliver decent value and produce.

I have always used Greggs for years but only for their hot sausage rolls. I saw that the Guildford Greggs had changed a lot last time I went in and sadly one bite of my sausage roll confirmed that, like everything else in the UK, it has finally hit rock bottom. The taste was SO BAD AND DIIFERENT that I spat it out and threw away the rest ( in a bin). The pastry was awful and that certainly was not pork inside!!! Goodbye Greg's, you are now really dreadful.

Food awful. Shall never eat here again. We have been dining here pre-show from the days when it was a proper restaurant. Now it is 'a cafe' but the standard has fallen disastrously, even for cafe food. This week was the 2nd time in 3 visits when we have been unable to eat our food - overcooked ready food, dried up, hard and visibly burnt. I don't know how any self respecting cafe would put food that is so obviously dried up and burnt, in front of a paying customer. Complaint was met with a refund and a smirk from manager. Not an inspiring response.

Really lovely driver, friendly and efficient!

Ordered 2x med pizzas and 2x sides at 7:30pm and it didn’t arrive until 9pm. I know it’s Friday night but that’s madness for some conveyor belt pizzas. When they finally arrived they were stone cold and I could have banged a nail into wood with the potato tots. We called the shop and explained the situation to which the store manager explained that “as we’re so far away we should have expected it to arrive cold and that the food was prepared 12 mins before the driver arrived and is given to them fresh” however our first driver cancelled so we had to wait an hour for another to accept the order so I imagine the shop prepped the order and it sat under a heat lamp for 1 hour. The manager said he couldn’t give us a refund but instead if he writes our name and number down he’ll give us a free pizza next time. What? No. We made it clear we wanted a refund and he said he couldn’t do that for us and after asking for a complaints procedure he said he’d “message the back office for us”. He refused to give us any details to make a formal complaint, he also refused to give us a name instead saying he’s the store manager. We’ll be doing it ourselves. We just thought we’d give them a chance to make it right before doing so. Terrible service. Food awful and delivery time was unacceptable. Avoid.