Guildford Charcoal Grill in Guildford

No idea why their window says open from noon to 2pm, that's kinda stupid when Google says otherwise

It took over 2 HOURS to be delivered, and the estimated delivery time was put back over half an hour after it was apparently already delivered. The food quality was decent, however the delivery time was abysmal.

ordered food from here, didn't arrive. website and phone number invalid. But took my money

Do not eat here the food is disgusting they vape when making the food and the diner taste of cardboard and is rubbery like you’re eating a Michelin tire. Ungenerous proportions and expensive and avoid at all costs.

I had a mixed kebab. The donna meat was freezing cold and I only live two minutes down the road. Tried to call the number on the website and there’s no such number. Disgraceful will never order from you again. Please check your food before you leave and make sure that it’s hot.

Delivery time was changed twice. Ordered around half 5 and received at 7.10pm

only placed order as it said delivery between 6pm and 6.20pm but then got updated to 6.45pm. food actually turned up at 6.55pm and when it did the chips were undercooked the meat was cold and the mozzarella sticks were also cold. Tried to call restaurant but the number does not work. They did give us a free bottle of diet coke but as I do not drink diet coke that will go in the bin as did the food. not impressed at the cost.

I ate here twice this week as it was convenient for me, I had a kebab each time which were both ridiculously small portions. I had to ask for more salad both times as they give you hardly any at all. Do not eat here if you are hungry. They serve mouse portions. Customer service also poor

Got a kebab from here last night and the meat was like shredded tyres portions are small and they charge 3 quid for a pinch of cheese, avoid

Charging more than what the board says

Chips were incredibly mid. The cheese was not grated or melted. And my good friend Jemma was turned for no good reason. Wouldn't recommend for any human

Good is cold, tastes very bad, is overcooked the chips taste oil from 3 days completely black, the nuggets are not the gold colour they are dark brown shoes the quality of the oil is passed, I have ordered food from Guildford Charcoal many times but the last 1 I have same issues we ordered again but is my last time ordering food from Guildford Charcoal all food is going straight to the bin unfortunately

Usually love Guildford Charcoal Grill but todays that was delivered by just eat was over 40 minutes late and delivered COLD, portion sizes were much smaller in comparison to what we usually get. Dissapointing.

I ordered something come different. very very disappoint. second time same problem.

absolutely shocking. late. over cooked and completely cold. missing from order: salad, garlic sauce. all tiny portion. also gave me mayo when i ddnt ask for it. i paid for large. all of their contact numbers are inactive. waste of £16!

Absolutely disgraceful customer service, the two lads serving up the salad and sauce were rude and objectifying multiple women. Speaking in Turkish and mocking anyone who didn't understand what they were saying. This is meant to be a takeaway, they're at work and they're acting like 5 year old. It's disrespectful how they treat people here.

I ordered the food through online ,they took money from my account the expected time shown on the screen has been covered ,2 hours passed,the screen popped up and showed enjoy your food .at the same hand I didn't received my food and none delivered. Tried to call the store not reachable,the number doesn't work.ive been waiting in the dark and surviving the cold for about long time didn't arrived the time has been covered ,disappointed went back to my room and was about to sleep.after not a while somebody knocking at my door that was delivery .surprised.this is my first and final order from this place.never gonna order anymore absolutely outrageous, I've been ordering from so many places but never had this much delayed and anything.by the way the food is cold.stay away from this store people.poor service, no punctuality.

I didn't received my order no food ,I want a refund

They refused to give me doner, what kind of kebab shop does this?

FLY IN MY FOOD!! Got to the end of the meal looked down and there’s a dead crispy cooked fly. Tried to call them but they wouldn’t pick up RIDICULOUS I AM FUMING. I was violently ill after the food (although very yummy meal).I’d like a refund £8.50 for a fly filled disaster. DONT GO HERE but the food is nice other than the clearly unsanitary food.

Order was incorrectly prepared and missing items

Used to go here every weekend if i couldnt be asked to cook at home. The food was great and the service was great also. But for 3 nights in a row i ordered from here the prices have gone up so high its cheaper to go the pub. The food arrives cold due my other point the driver clearly stops somewhere and has a smoke break cause it takes 2 hours for the order to get to my house. ANd theres no sorry why its late ect. No exuse for being busy cause past few weeks i have ordered from burger king and the order is at my house 40 mins after the payment was confirmed thats what good service is. I highly recommend deliveroo and use burger king or Mac&D if you live in surrey.

Ordered early friday evening. They got the driver to ring and say they did not have kofte or shish kebabs and would i have doner as a substitute. No i would not! asked them to cancel the order. The order then gets marked as out for delivery and eventually as delivered. when i ring and they say that something is wrong and they could not cancel and i would have to do it, my problem not theirs! Not a word of apology all along. Got the feeling they really couldn’t care less.

Ordered at 11.09pm, it is 00.41 am and still don’t have my order

Never got our food. Phone number wouldn’t work. Poor service. Took our money. Would never use again. Shame I didn’t read the other reviews before ordering

Never arrived! Phone number doesn’t work when you try and ring! Ridiculous! Never will order from here again!

Took my order, Took my money… Never showed up with my food… over 3 hours now. Avoid this place!

Greedy Staff, just want to take money out of your pocket somehow. Worst food and service. Don't even consider to go there.

meat was dry, chips over done and delivered late

trading after trading hours. against the law, councill need to take action and chrck camara.

unfortunately this wasn't the best experience was over an hour late with no updates I couldn't get hold of the restaurant either and was cold on delivery chips overcooked and no sauce on burgers

I come here every year when I visit my family. This year it is run by boys who have no business in the Turkish Kebab businesses. Please bring back the food from years before. My portion was a large but give me kiddie size and not one chili or good salad. These people are from the wrong country to run this shop! Better open a curry house!

Order didn’t arrive even after multiple attempts to contact restaurant I got nowhere as they didn’t reply and the phone number doesn’t work

Food not delivered at all...number unavailable.....what can i say?? Awful customer service...sorry but it is

the food was cold when I got it

I ordered something at 4pm they said it will arrive at 510. Then it changed to 615. At 610 I got a call from the restaurant saying they had no lamb Shish and do I want to change my order. Why it took them 2 hrs to tell me this is unbelievable. I cancelled my order and had to order from elsewhere so the kids spent almost 3 hrs waiting to eat which isn’t on. The phone number is also private so there is no way to contact the restaurant either. I won’t order from here ever again and will not recommend

Pre-ordered for 17.15 now 18.35 and still has not turned up and your website is telling me to enjoy my food. Great

Hour late, lied to Juat Eat about having delivered it, not answering the phone, then when it did eventually arrive it was cold and inedible!

Awful food was cold hard and inedible

Over priced, rude staff, madness, don’t go here.

employee is shaking hands with a delivery driver, handles money from a customer, strokes his beard then touch my food.im not expecting five star food hygiene from a kebab shop but they could at least try

delivery never even arrived, no answer from restaurant. horrendous. avoid.

Delivery driver called me at 12:30, I couldn't understand him and then he hung up. assumed he was on his way. Waited an hour to find out from restaurarnt (after 2nd call!) that driver dropped off my food with someone else rather than me. an hour late, finally collected my cold food

Food is cold and not really good quality

Best service! Serkan made an amazing chicken shish!

Don't bother with home delivery - they have frequently 'lost' our order - leaving us to wait over 1.5 hrs for delivery. If you can collect - the food is excellent 👌🏼

Food is always absolutely incredible!! Really happy with speedy delivery too.

Food was late despite pre-ordering and was cold on arrival. The salad was also missing from both kebabs. Bad weather was cited as the reason - there isn’t currently bad weather. Terrible experience.

drivers amazing and friendly always says enjoy and have a lovely evening or enjoy you day service is amazing never had anything bad to say about the food.

chips so cold the cheese on them didn't melt. burger burnt. very poor quality food

They are scammers and just over charging drunk people .

hot on delivery and great portions tonight well worth the money even better as was cheeky Tuesday

Picked my mates up from a night out paid 12 quid for a lamb wrap and the meat was absolute garbage so was the wrap itself

Not only was the food late by 45 minutes. It was delivered covered in petrol so was totally inedible and had to be binned. Called the restaurant on the night and apart from an employee who called himself Ali, who placated the situation for a few days. It’s now 10 days later and I’m still without a refund. Ruined the one night in with misses who had been away on business for a week. Will not be ordering again. Awful customer service. Real shame.

Came in quite late, got a very warm welcome and had a good chat. Took home a very delicious kebab. Not sure what all the bad reviews are about. This is the 3rd time I've come here over the last couple years and it's always been a very pleasant experience. Cheers guys keep up the good work!

great service called to say had run out of a produc got offered an alternative for no extra charge and also gave us free drinks can't fault these guys

Was delivered someone else’s order that was cold

Arrived on time and was very tasty.

Would expect at least 4 pitta with the large mixed kabab not 2 ,that box should be for at least 4 people. Lamb was chewy and over cooked.

I waited a hour and half for my kebab wrap and cheesecake. When the food arrived there was hardly amy salad .no garlic mayo .the wrap was soggy .the cheesecake was warm when it arrived and the cream had curdled ..the worstes takeaway over ever had

Overcharges drunk people as they are not in the state to know if they are being scammed. Drink prices constantly fluctuating (one day a drink is 1.50 the next it's 1.80 the next £2, and then back again) - owner is an all round slime-ball and demands cash constantly, also becomes reluctant when allowing card transactions. Do not trust them or do business with these people they do not deserve your money

Disgusting, chewy and cold. Disgrace to have spent money on it

Never had bad food. Order direct from the website. Service 3* as once you order you have literally 0 time scale to know when your food may come, and it can be 15 mins or two hours as we have experienced!

I have still not received my order and I have called the restaurant around 40 times and they still not answering. I don’t know how to get a refund

This place should be closed down. They are scammers. I went in completely sober on a Tuesday night and asked for a kebab. They charged me £27 on the card!!! I noticed this on the receipt and asked for a refund..they said I had asked for 3 kebabs. I pointed out why they've only put one on the grill then. Got a refund anyway. Then the refund got cancelled. So had to go back with a burly mate a week later for a refund, which I did get after showing bank receipts, even then he tried to refuse, but I want having it. Complete thieves. Sickening to see the owners white E-class outside with the personal plates.

Meat was over cooked/ hard Chips were not great asked for a large portion and it looked small Do better

Very bad place don’t go there , they are not value for money they overcharge you and scam you into small portions and I’ve seen them take advantage of drunk people overcharging them as well , diamond kebab and king kebab are much better

I popped into Guildford from out of town on some work around 2am and got myself a chicken burger and chicken doner with chips. Saved me because I was starving! Great food, nice and hot! Friendly staff too, you just have to understand the cultural difference and mannerisms, English not being their first language that’s all, but they still speak it very well. I see a lot of negative feedback on the staff here and I see what they mean but they’re genuinely nice people.

If you can go somewhere else, do it. Everything in this place is disgusting: food, staff, vibe…

Lamb doner meat was bad dosnt taste like lamb doner

This kebab shop was ridiculously overpriced and didn’t have curry sauce. 0/10

Inedible food, ordered through Just Eat, turned up both burnt and cold, and delivery driver was smoking while he delivered, not a pleasant meal, I won't be returning.

Literally the worst food I’ve ever had from a kebab shop. Also, their phone number doesn’t work. Funny that. Avoid this place at all costs, it really is terrible.

We ordered on line it came half of order missing and they won’t answer the phone to replace it

Don't eat from here, you order off the menu and when it's delivered half of its missing. When you go to get what you ordered they tell you the website is wrong and that's all you are getting. Staff are rude and don't care. Will never go back here, best thing that could happen is for this place to close down.

Very very poor place indeed and will never return

The big guy that serves is the rudest man ever - I will vote with my feet and will never go back & I would not recommend this place to anyone - based purely on service. There are plenty of other kebab shops to go that are welcoming.

AVOID….. Thursday night ordered at 4:20pm and food still hadn’t arrived at 20 past 6. Phoned a couple of times and operator was very rude and dismissive. Told me his driver was in an accident so would be another half hour then waited another half hour. Disgusting service.

Went there yesterday night and the staff were Very agressive and screaming at people in the shop and wouldn't let people in or out.

Pretty hostile, for no real reason. Food’s fine though and it’s the only place open late.

Just bought burnt chicken doner. Very frustrating 😔

Where do i even start? Staff is a bit rude when you talk to them, bought a large chicken doner, which was very questionable "proportion wise". I mean this was nowhere near worth a tenner!! And to top it off, got sick from it in the middle of the night and it takes quite a lot to make THIS stomach unsettled!!! Avoid like the plague folks!!!!

I've had take outs for years and always 100% but last night my lamb shish was totally burnt and I couldn't eat it

Don't waste your money they don't send out everything you order and refuse to do anything about it. And look at the large kebab.

Very nice food very nice stuff quick service and fast

Worst Customer Service ever!! Rude and aggressive. After an hour and half waiting for my order, called the store several times, workers were so rude shouting at me, when all I wanted to know where my order was. He kept shouting saying that he didn't know where the order was. I could hear them all laughing and shouting in their language in the back. In the end, I had to go to pick up my order myself, when I got there, the driver and the worker were shouting. They did not even apologies and the food it was not nice, cold and burnt. Do not BUY food from here!! Shop was not clean at all!! NEVER EVER!! DISGUSTING!!!

DO NOT EAT HERE !!!! Honestly the worst kebab shop I’ve ever experienced. Walked in, wasn’t greeted , a poor young teenager had discovered her iPhone was tracked to the kebab shop and all she was receiving was abuse from the staff how it definitely isn’t here. After that three male star went on to talk amongst themselves, argue before we interrupt to try and get food. We look at the menu , I order small meat and chips my partner large, they charge us both large. They are rude when we are choosing salad/ sauce options. Asked us cash or card , we chose cash so they got the card machine out and added extra charge on top ? Good quality - where do I start. Chicken donor that taste like corned beef. Dry. Burnt. Wet chips. Mostly cold. Never again !

The delivery driver opens your delivery then adds a little extra to your meal. They're being investigated for it.

these people are a bunch of clowns, twice i have had to cancel, it states 25 to 40 minutes for delivery then when you order it says 1 hour and 30 minutes and the food is disgusting anyway, !!!

Probably the worst kebab shop I've been to. Overpriced, costs more if you don't have cash, staff a usually rude. Only in business because 33hz is next door

Great food and lovely friendly staff

THE BEST KEBAB EVEEEEEER! INCREDIBLE FOOD PERFECT SERVICES I LOVE IT , EVERY TIME I WORK SECURITY NEAR BY I EAT THERE! STRONGLY RECOMMEND! MISS U ALL 😘 ELVIRA xxx

Good food, friendly staff. Thanks

lovely staff - quick service, friendly guys; the security guard is an absolute gem! As regulars on the weekends we love this place :)

These folks are great people leaving bad reviews are drunk peenheads

Food was half an hour late and cold. Called up, guy was already shouting at other people, told him we had pre ordered a few hours in advance and the food turned up late. He had a go at me for ordering because of where I lived, said if I didn’t like it, don’t order again, with a bit of other verbal. Hilarious stuff! Used to be a decent kebab, will not be ordering again.

Food was absolutely fine but the customer service on the other hand was awful!!!! Our food said delivered on just eat but we hadn't received it so when I rang up the shop to see where it was the man pretend he couldn't hear me and then laughed. Disgusting I only wanted to find out where my food was, won't be getting here again.

Open late kebab shop close to the main Guildford station good kebabs post beers...

Over 2 hours late stone cold wouldn’t give it to a dog disgusting service don’t use it I’ve never done a review before but felt i had to do it to let people know use some where else their is plenty of good ones

2nd time ordered now and it was over an hour later than originally stated (so it took 2 hours). Stone cold. And the most shocking rude service when I called to ask how long it would in fact be. Judging by all the bad reviews similar I’m amazed they are running a business at all. Don’t bother.