The Smoke Haus in Cardiff

Went on a monday about 5pm....very quiet..welcomed by lovely girl i think chloe?? Orederd food ..didnt take long to arrive ..drinks were reasonably priced...food was banging ! Amazing ! .deffoget yr money worth and quality was fab! Staff were amazing.friendly.efficent attentive ..! I gave dessert a miss but my son etc had some.lookd amazing they said it tasted fab! But we all agreed no dezsert worth 9.50!?? Over priced. Miller amd carter amd most places are 7.50.sp deducted a point for that as size quite small and jzt well overpriced! However great staff great service great food will deffo return..thanks guy yu do a great job!

Exceeded my expectations, good relation food quality and price. The restaurant is kids friendly with a great kids menu

Visited this restaurant tonight & disappointed. The ribs were hardly tender & we’ve cooked Asda ones at home which tasted better. The coleslaw seemed to be Asda’s cheapest too. Certainly not worth the £20 price. My partner had pulled pork nachos which were tasty.

Haven’t added photos as I was too busy enjoying the flavour and excellent customer service. Not only did the Wednesday unlimited wings meet our expectations but the customer service alone was worth going again. We never felt we were annoying staff, they were intentive and wanted to ensure we had everything we needed. The wings were amazing, I recommend trying the Honey and mustard wings, I didn’t expect to like them but they were amazing. Friendly atmosphere and good food! Will come again 👍🏻

Good place, food was good , reasonably priced

Nice bbq flavour on the burger. Much better than i expected. Also had nachos, which were fine too. Somehow we were charged an extra £60. It took a while, but they did sort it out in a pleasant manor, though we had to take cash, wish I'd forgotten is such a pita these days 😅 We were in early on a Saturday evening, so it was quite quiet. I assume it was rammed later.

Went there didn’t take our order for about 20 minutes and then left and the prices were ridiculous aswell. Don’t go here

Top service. Very delicious food. Takk fyrir (thank you)

Absolutely delicious meal! My partner and I shared a platter B and couldn't fault a thing The brisket was especially good - possibly the best brisket we've had Service was excellent - the staff were friendly and attentive. Special mention to our server, Callum, who was excellent!

Staff were friendly but the food was completely tasteless. Don't know if it was just an off plate or what but for a £25 meal I expected better

Great place 👌 we popped in before an event. The food was lovely, great size portions. It was a bit pricey. But not bad for a treat. Service was great. Nice friendly staff.

Very clean, very friendly and efficient staff, along with delicious food! £12.99 for unlimited chicken wings on Wednesdays.

Tasteless. No seasoning. Completely bland. Read other reviews, most good reviews are from people ordering burgers. All of the good BBQ meats you want to try at a place like this have as much flavor as a glass of water 😭 We tried ..... Pulled pork Ribs Brisket Plus a few sides Incredibly quiet there too which tells a story of its own

Menu was better but it’s been condensed and options aren’t very good. Service is always good though and atmosphere isn’t too bad.

Straight up, I had a complete memory failure. I thought that this was a chain I had been to in Chester. It turned out I was mistaken. I had been to Hickory’s Smoke House in Chester and had fabulous 8 hour smoked pork ribs that were succulent and where the meat just fell off the bone. So full of expectation we went in to the SmokeHaus with me expecting the same. We started woth the chicken wings spicy rub which were really good, so we were off to a great start. My Goose IPA beer was excellent as well. My wife had the half rack and I had the full rack, and when it arrived I did not recognise it. It was black with a hard crust, and my wife’s was not hot enough so she sent it back. I tucked into mine and the meat was nice, but the smoke had not penetrated at all, and there was just a thick black tough dry crust on the outside. It was just dry and the meat had no great smoke taste at all. I couldn’t understand why it was so different to what I remembered. It really wasn’t very good. And £25 for a full rack and £16 for a half rack, this wasn’t cheap. The waitress asked if it was ok so we did say that we were disappointed and why. I confess I was falsely declaring that their “Chester” restaurant was so much better, not realising it was Hickory’s. However the waitress was first class in accepting our opinion and she called the manager who came and spoke to us. The manager was exceptionally understanding and kind and really wanted to understand what the problem was. She listened and was apologetic and accepted what we said. So interms of the staff I can’t fault them, they were attentive and keen to make things right. The manager made a very generous refund for us. So customer service wise they were first class. All I can say is that they should contact Hickory’s Smoke House in Chester and find out how they do their ribs because they are superb. A great shame, but class front of house staff in this establishment. Maybe the cook wants a re-appraisal.

Amazing food, service, and atmosphere. Great music here also.

Came here the night before the Cardiff ½marathon and for my birthday treat fantastic food and service

***Edit 08/10/24*** Visited for our son's birthday (again 😁). Very quiet but then again it was Tuesday and we wouldn't expect it to be rammed. Food delicious as always, the fries and blue cheese dip are addictive! Our son was disappointed the Donut Burger wasn't on the menu but after asking the table staff, they went out of their way to make one for him despite it not being officially available. Obviously they had been eavesdropping and realised it was his birthday and brought out a free dessert at the end - they didn't have to do either of these things but it's small touches like this which make the journey worth it 🙌 Never had a bad meal here and service is always friendly and quick. I tried the Ultimate Cheeseburger this time and was struggling a bit towards the end 😂 really tasty though and can't grumble with portion size. The buffalo chicken tenders are also really delicious and very moreish. For those wondering, there is no service charge here. If paying by card, the machine has (non compulsory) options to add a tip in 10% increments if you wish. We're a bit old fashioned and preferred to leave a cash tip for the table staff but at least the option is there. Thanks so much for a really great time, see you again soon 👋 ------------------------------------------------------- Came here for our son's birthday. Wasn't too busy but a nice atmosphere. Food was delicious, a bit sceptical after seeing some reviews but all our meals were hot and very tasty. Beef brisket was absolutely wicked! Tender and really tasty. Southern Comfort burger was a bit of a handful but very nice indeed. Chips could do with more seasoning IMO but they were nice all the same. We were served by Sophie (I think that was her name) who was great. Will definitely come again to try other stuff on the menu. We were all properly full when we left, make sure you turn up hungry! 😁 Thanks for a very pleasant evening 🙌

Came here Saturday with my partner. We arrived at about 4 pm and were seated straight away. Quite a few people there at this time but not rammed. Service was fast with drinks being served to us very quickly. We ordered plate a and plate b. I had plate b which was £40. Having been here a few times over the years and it being on point, I have to say on this occasion I was slightly disappointed. The brisket was a bit dry. The ribs were well smoked and had nice flavour but ribs on the small end of the rack were very hard. The beans were absolutely banging fairplay. The coleslaw was fresh and creamy but lacked any real flavour to be honest. There wings and pulled pork were really nice. For the price and considering it's a smoke house I expected the plate to be on point so was a bit of a lot down. Also I noticed the burger menu average price was £20!! That's very steep for burger and Fries in my opinion. Overall the experience this time was just OK. Staff were very nice and the service was great.

We were seated quickly and wait staff were happy and polite. We ordered a Burger and a full rack of Baby Back Ribs. Food was delivered quickly but the ribs were not baby back ribs. They were thick and tough. We had to ask for a steak knife as the knife we were given wouldn't cut through the meat. We could only eat a few of the ribs from the center of the rack as each end of the rack was dry and tough. We did explain this when we were asked if everything was ok but the wait staff staff didn't know what baby back ribs should be - we were really disappointed with the food as one meal was inedible.

On my own felt quite ignored most of the time. The food was not cheap and tasted like any other chain. It was tasty enough but at that price I’d expect much better. The only good thing was no service charge - so at least it was all up front.

While the overall experience wasn’t terrible, the food was a huge letdown. For the high prices, I expected much more, but everything we ordered was bland and lacked flavor. We tried the pulled pork nachos, a full rack of ribs, and Plate A. Unfortunately, none of the meats were seasoned, the fries didn’t even have salt, and the coleslaw tasted like soggy vegetables. It would’ve been disappointing regardless, but considering the cost, it just doesn’t seem worth it to dine here.

Big burgers, decent portions, fantastic service and attention from the staff. My wife uses a wheelchair and this was the first restaurant who saw us coming in and rushed to open the doors and make everything as easy as possible. Would wholeheartedly recommend for anyone wanting the "American" barbecue experience!

Food was amazing, the staff were very friendly and helpful. I would highly recommend and would definitely eat there again

One of my favourite places to visit in Cardiff. A little more expensive on drinks than some places but the food is absolutely amazing if you like BBQ. The wings Wednesday special is outstanding. Clean and friendly staff with a good chilled atmosphere

Was ill three days,paid ridiculous amount for low quality food the waitress (Rachael) was rude sly and not attractive to the eye,the disabled toilet did not have a lock on the door when I complained she went don't care about disabled customers and then banned me

Good vibe, lovely food, great service

Avoid this place. Went last week, the food was so dry, pulled pork ordered along with brisket, none had any sauce. Brisket normally comes juicy, the whole meal looked and tasted like packet shop bought food. Food presented like a school dinner, like it was slapped onto the plate. Even the chips tasted off. My partner got meat stuck in his throat, it was scary, he almost choked, the waitress didn’t question when I asked for the bill why 80% of the food was untouched. Awful service . Wouldn’t feed to the dog !

Lovely food, great service, cocktails good. Music is fab! Atmosphere is amazing. Love coming here for food. Make sure you book before going to nit be dissapppinted!

Excellent service, was really looked after by the excellent guy serving us, 14 of us went and all the food we had was excellent, too much if anything, they couldn't do enough for us, 5 out of 5, would recommend 👍

Excellent food, friendly staff. Nice atmosphere

By far my favourite restaurant in Cardiff!!! Smoke House BBQ food from stacked burgers to packed plates bursting with flavour. There is lots of options to suit your taste and appetite. The service is fun and fast with a buzzing atmosphere and great choice of music. Well worth a visit when in Cardiff. Can’t wait to be there again, my next trip is already booked.

The atmosphere was very pleasant as were the staff. The food was good but a bit pricey.

Was looking for a decent BBQ place in Cardiff since the smoke house in Barry closed, and the one in Canton. Had brisket and pulled pork. Really disappointing, the brisket was like a poorly cooked roast beef, no bbq flavour. Also lots of flies, we were sat near the door but they were everywhere. Won’t be visiting again

We Thoroughly enjoyed our meal so much on Friday night that we returned on Saturday aswell Excellent choice on the menu and the size was generous. We took some away in a box for later. Service was fast and attentive and prices were reasonable We had a great time

Was excited to get pulled pork and beef brisket but it wasn't the best. My daughter said my home made brisket is better so....bit disappointing. Service was friendly enough but had to ask twice for mayo before it arrived. It's a big place so I understand servers have a large area to cover but we were there for lunch and it wasn't busy so I think it could have been better. Glad I tried it. The pulled pork was pretty good and the chips were good too. Probably won't go back though.

Food was spectacular and the service was fast and spot on. Highly recommended

Honestly used to love this place but every time we go there the menu has gotten increasingly small and limited with all our favourites having been removed. Service is great but since the food has gone down hill we will be looking for another regular group eating place.

Food was amazing. Big portions far too much. X Need a small bites menu. X

A really good feed, kept simple and cooked well. Sweet potato fries cooked perfectly light. Lovely

Had a lovely day in Cardiff and decided to eat here. Myself, wife and son had a great experience. The food was great, very tasty and plenty of. The waiter was real friendly and polite and made the experience superb before going to the escape rooms. Will definitely be back. Thank you.

Great place. The dishes are tasteful, big portions and the prices totally normal. Recommended for rib lovers.

We visit often, the food is amazing and the staff are attentive.

Very tasty food, in a fast and friendly restaurant! Great atmosphere!!

Eight of us came for a Birthday lunch . The Burgers are probably the number one meal. Lots of Different combinations. Served with fries and slaw . Staff members friendly, Food and drink was excellent. Would definitely return to try other Burgers .

THE place to go in Cardiff for great food, in an very nice atmosphere, with very friendly service! 10 out of 10!!! Highly recommended place to visit!!

Really fatty meats! Paid for the share meal that was £50+ and wasted over half off the plate due to fatty meats and not cooked how a smoke house should be cooking there meats. Was a very dirty meal to other smoke houses we have been too! In the plus side it was my birthday and they gave a free cake with a candle for a treat. Chips and chilli was lovely. On paying they ask for a tip with amounts to pick from a % of the total bill…lowest was £9.50+ if I remember right…and they stood there waiting for you to click which one to pay which was uncomfortable.

The food was good, steak was cooked as ordered.

Amazing all round. Food was phenomenal and so was the service and atmosphere.

We came to your restaurant this afternoon to celebrate our friend 50 birthday. Our friend was nearly two ours late as Cardiff was grid locked. Your staff were wonderful and not phased at all and were very obliging. The food was good too. Will definitely come back. Thank you team for making this celebration special

Popped in before going to see Avril Lavigne in the Castle 👌🏻 I had the brisket and chicken wings. The wings were pink when I cracked them open and I did speak to the server, who explained they're smoked, so they would be pink. I said I wasn't going to eat them and he sorted me with some more brisket. I've since realised the smoking process does indeed mean the joints in the wings will be a pink hue, just as the pink ring you get in smoked meats. He was right and I was wrong. Will be back 👌🏻 (just one meh note, my partner needed GF bread. They had some, but I think it was a day or two old and quite hard, otherwise all good )

Really enjoyed this place! I had the half rack of ribs and it was just so tasty! Staff super friendly, really glad we stumbled across this place while on a short break in Cardiff

The burgers were absolutely lovely, the chicken tenders were delicious, the chips were cooked well. Ribs... Underwhelming, the sauce was more spicy than sweet, and the meat, whilst not overcooked - just wasn't as tender as you would hope for. Id still go back, just wouldn't have the ribs.

Food was delicious had the chippy alley burger , place looks amazing always something to look at in there between the chopper to one of the drunk blues brothers

Perfect place to go before a gig in the Arena. Food is always excellent...and you're never left feeling hungry! Great staff, always welcoming and informative. Great decor and the music is always spot on. Highly recommended.

Took my dad out for an early fathers day meal. Nachos to start which magically appeared in moments. The chese sauce was lovely and there was plenty of it. For mains we had a variety ofbthe meats on offer. The brisket and pulled pork were awesome. Staff were very friendly and the provevwas less than I expected.

kieran and sophie were both so lovely and made my meal even better with their hospitality :)

Absolutely stunning food great service couldn't help you enough highly recommend food was outstanding

Nice decor, lovely friendly staff but sadly was a tad disappointed with the food . Nachos had a cheap orange sauce and not very generous with the dips and chips were nearly cold with the meal . Burger just ok. Ok to eat in but bit disappointed - not a lot of meat flavour with the pulled pork . Can’t fault the staff though, very nice . Just felt it didn’t live up to my expectations sadly .

The worst burger I have ever had my entire life

Food is great if you like meat. So far I've had the chicken sharing plate, pulled pork and beef and everything tasted awesome. Great value for money as well.

Went for the wings Wednesday. The wings themselves were standard. Staff were very friendly and service was fast for both drinks and food.

Very good food! The only downside was that the manager was curt. But don't let that be a reason not to go!

"The belly rules the mind" indeed, and this amazing place knows exactly how to satisfy those cravings! I recently visited with a friend and we had an absolute blast. From start to finish, the experience was fantastic. The food was exceptional—each dish bursting with flavor and perfectly cooked. It's one of those places you simply cannot afford to miss, especially if you find yourself in Cardiff. Trust me, it's worth adding to your wishlist. So go ahead, treat yourself and your taste buds to a memorable dining experience at this wonderful establishment. Enjoy every bite and savour the moment!

Oh my … the food, ginormous. We loved the brisket, the pulled pork and the ribs. We will definitely return. The staff was welcoming and the food did not take long to arrive. Here’s a photo of us being taken by surprise of the portions.

Burger dry belly pork in the burger was absolutely rock solid

We visited here for dinner before going to Cardiff Arena to see a show. The food here is great, it arrived quickly and was piping hot. All of the staff we encountered were pleasant and friendly at the whole atmpshere in here is cool. Would recommend.

Second year now visiting the Smoke Haus as a large booking (25+). We were all very well catered for, amazing food, great atmosphere. Fully recommend.

If I could give 0 stars I would. As soon as you walk in it is an unfriendly atmosphere. I have been here a few times out of convenience with location/ people etc and I can confirm that the recent time would be the last. The first time I went here with friends they took ages to come with our bill and we all needed the toilet and couldn’t wait any longer. However, they soon came to our attention whilst watching us thinking we’d do a runner when we all got up. The staff are rude and unprofessional apart from one young man who was nice whilst we was collecting our bill. The food was processed slop and it took a while before a waitress came to our table to serve our drinks and take our order even though the restaurant had no one inside (shock) When we got served our drinks the waitress made a comment about my fiancés pouring skills to be “terrible” which is not professional etiquette at a restaurant. The prices have also massively increased and you will not get value at all. If the food was good then I would justify the price but for what you get it is disgusting. Overall it is not a place I would recommend to go if they want nice priced food with a welcoming atmosphere.

Excellent food and service. This was my second visit. I would definitely recommend. These are, the chocolate milkshake and the Mississipi mudpie. I would also recommend that baby bertha👍👍

Great place to eat. Staff were attentive and professional, friendly. Good food, will go again

It was lovely there the staff were very attentive and polite. The food was amazing we forgot how big the portions were. But after about 15 minutes we decided to order dessert. All of them were close to £9.00 each and it wasn't worth the money.my husband had a warm brownie with Ice cream the brownie was less then an inch wide and 2 inches long with 1 scoop of vanilla ice cream. I had the apple pie with toffee sauce with whipped cream. It was clearly a frozen dessert that was ordered from a 3rd party. The slice was reasonable but cold. So not really worth what they were asking. But other then that it was an overall a nice meal out for my husbands birthday.

So much meat! We were all really hungry before our night out of beer. Came here first as a group of nine and were all very satisfied with the food and service! Thank you!

Cracking place to visit. A real gem with a good variety within the expected range for this type of outlet.

Wings Wednesday absolute winner

Our waitress was lovely and very friendly food was average and quite pricey for what you got

Have eaten there twice now with work colleagues, burgers are fine, though ive recently tasted much better, but avoid the mixed grills. I had the mini just this week and apart from the ribs and hotdog it was tasteless. And the hotdog tasted so bad it turned my stomach and i stopped eating. A colleague had the brisket, which is on the mixed grill, and also found it tasteless, leaving most of his. Side salad also very poor, boring, bland and tiny for the price.

As we were in town to see the Michal McIntyre show, we decide to stop here for a bite to eat. The menu was varied and included everything you would expect from a retaurant of this type. I had brisket while my other half had Kansas chicken, both of which were top notch. The staff were very accomodating and were very happy to make the dietary changes that we requested. All of the staff were very friendly and willing to help when requested. This was our first visit, but we will definitely be looking to come again next time we are around

Monster burgers for big appetites! Good flavours & really cool inside with good music. Service friendly & cocktails tasty

We both thought the food was quite dry. The pork on my nachos would’ve been much better if it was BBQ flavoured or something. Good service. Won’t be rushing to go back here .. was just convenient next to Golf Fang. You also get 10% discount if you have been to Golf Fang in the same day.

Amazing food and even better cocktails . Greeted with smiling faces , service was very quick and attentive. A definite must if your looking for good quality grilled food

Food was terrible would never go there again

Staff are so lovely and friendly Casey served us quickly and efficiently, brought our drinks over so we didn't have to wait at the bar. Would definitely come again, very good service

Generous portion sizes, attentive staff and a lively atmosphere make this a solid go-to spot.

Excellent slow cooked BBQ food. Couldn't fault the meal we had. The duo plate (comprising of pulled pork and smoked brisket) was cooked to perfection. Friendly staff too. Heartily recommended!

Amazing food that's made on a real charcoal grill, came here for my sister's birthday and the service was probably the quickest I've ever had, the staff were very good when it came to my dietary requirements and gave me an allergy menu, sister and dad had a huge platter to share didn't even finish a third! My meal didn't come with coleslaw though (Which I can eat) which was slightly disappointing and they had no suitable buns for my burger so I had to have just patties, there's a very cool American bar feel to the place and the toilets are fine, a great day out and will come again! + Big thanks to our waitress Jon for being super helpful and fast.

Lovely friendly staff. Good food

Have been a regular for years but haven't visited for a while. Love the new menu. Burgers are seriously tasty. Tried the chippy ally and 'The Garbage'. Presentation excellent - burgers were incredible.

Love the food and drink, the best service, friendly environment, upbeat atmosphere all round 5*

It is hard to find a good smoke house these days. Most wannabe or fake smokehouses do not sell proper brisket or smoked meats. Smoke haus is not like them and has the best smoked brisket we have had to date since coming back from Texas. I would recommend the chilli fries as compliment to any dish.

Great food and managed to accommodate us during a busy day

Sadly this place had gone downhill. Low quality food compared to previous visits, much smaller portions and massive price increases (10+ quid extra on the half mixed grill). Very disappointing visit.

The worst chicken wings I’ve ever had. Overcooked, dark, and dry! Burned chicken wings, no meat was edible inside. The baby ribs were also dry but at least edible…

Unique atmosphere. Very pleasant staff. Loved the ‘you choose’ music option.

A large group of us were in Saturday night and I was so impressed with how well the staff dealt with getting all our orders, getting the food out to the whole group together and then dealing with splitting the bill after. Really great job! Oh and the burger was amazing too 😁

Stumbled upon this amazing restaurant last night and tried our luck for a table as we hadn’t booked. After ordering some drinks we were told within 5 minutes that they had a table spare for us, 2 adults and 1 child. The service was exceptional, the food arrived promptly, and tasty was an understatement. It was so tasty, we forgot to take photos of the main meals. 3 of us ate a meal each and 1 adult and 1 child dessert. £62.00. Absolute bargain. credit to the waitress who never let us wait for anything and deserved our £8 tip. would highly recommend this place and deserves nothing less than 5 stars.

Had a great time was able to seat in the bar section so we could watch the 6nations and then we stayed for drinks after. Cocktails were great. 2nd time in Cardiff 2nd time visiting

My daughter and I ate supper here while on vacation from the US. We really wanted to like it. The staff was very friendly and this review is of no fault of theirs. Walking in, and the place screams "We are trying too hard"! Instead of focusing on a theme, it's like a hodgepodge of bad Americana. Pictures on the wall of everyone from President Kennedy to mafia movie characters to Marilyn Monroe. Then throw a bunch of dated 1980's New York graffiti. And, do all this with the wood tables, chairs and red bricks that you would find in a Southern BBQ restaurant in the United States. It really doesn't work. Onto the food! I've been all through the south in the US. I happen to be the head cook and own a BBQ restaurant in the US. BBQ is what I do to pay the bills for nearly 20 years. Let's get to it. We ordered the large platter with ribs, brisket, pork, wings, a cheeseburger, fries and slaw. There was a huge amount of fries in the middle of the tray. The Slaw was not bad but, way over dressed. The wings (we ordered the honey mustard) were very bland with no sauce and WAY over cooked. They were crunchy and dry. The ribs should have been trimmed better but not really a complaint as much as an observation. They were over cooked as the bones easily pulled right out of the meat. Rib meat should stay on the bone but, should release with a little pull. Anyone can make meat fall off the bone. It's called over cooking. The flavor was ok. Not great but, not bad. Middle of the road. Now for the best and worst. The worst by far was the brisket. Look, brisket is hard to do right. It takes years to get it down and even then, it's still not easy. This brisket was so dry, it was hard to eat. In fact, we didn't. After a few trys, it was pushed to the side. Also, someone in the kitchen needs to learn how to properly cut brisket. Our slices were way too thick and they were with the grain. When cut like this, the meat is stringy. Brisket should always be cut against the grain. Now onto the best. The pulled pork was by far the best meat on the platter but even then, it would only be considered so-so back home. It had a decent smoke signature and the flavor profile wasn't bad at all but, again it tasted a bit dry and just off the mark. The cheeseburger seemed completely out of place and my daughter had 2 bites and put it down and it was never touched again. Portion sizes were very large even for back home. I'm happy to see they smoke with oak (it's what I use at my restaurants) and I'm also happy to see someone trying to do something that is very much American in their home country. Part of me wishes I could spend a week here just so I could show them some stuff and help them dial it in. I truly hope they can grown and improve. Again, the staff was not the issue. Everyone was very nice who we spoke with and helpful. Food is very subjective. Give this place a go and make up your own mind.

Great place to eat Good.service

Good bbq enough said. My son wanted to go back here for his birthday meal (09/03/24)and yet again the food was on point, only one criticism I have is that my daughter was looking forward to chicken and waffles, but it has been taken off the menu, she was not happy. All in all we had nice BBQ food and a reasonable price for the 4 of us and good service. Well done smoke Haus