The Smoke Haus in Cardiff

Probably the best restaurant BBQ food that I’ve had outside of Texas. Service was friendly and speedy. My only very minor gripe was the volume of the sports on TV, but I get that I was in Cardiff and it was rugby. 🙂

So bad. Don’t waste your money eating there. No taste. Cold food. Definitely not cooked fresh. Very disappointing.

The atmosphere is great, very American styled with rock music in the background. The staff were friendly, always asking if everyone was satisfied. The food however. I ordered the classic burger for 15.95, but it was not worth it. The beef had bits of gristle, the bun was dry and overall bland. Better eat at McDonald's: same quality, but cheaper. The milkshake was nice, but 1/3 of it was just whipped cream, so it just vanished quickly.

Salí el miércoles con los chicos del Inni, pero el camarero pensó que me había dado cuerda el miércoles, en lugar de eso tomó de 3 a 4 días hábiles entre pedidos de alas. ¡En general, el 100% volverá a ir! ¡Las alas están golpeando!

Great food, good sevice and a fun atmosphere For a touch of the American it hits the spot with a good menu and a well stocked bat with a variety of cocktails.

Lovely meal! I just wish our server told us about wing wednesday, nonetheless the ribs and chicken burger were amazing

A place not to be missed on Wings Wednesday £12.99pp eat as many as like

Visited on the 7th and 9th of February. Had something different each time and all of it was fabulous only down point was the lack of choice of non alcoholic beer/ ciders

Quite a unique place to eat the food was delicious

Decidí darle una oportunidad a este lugar, ya que no podía encontrar ningún otro restaurante en Cardiff que sirven cerveza. Las únicas opciones que encontré fueron un plato grande por £ 30 o papas fritas cargadas, así que opté por el plato grande. Lamentablemente, la cerceta estaba bastante seca. Los otros artículos del plato eran buenos, pero nada extraordinario.

Ordered the half rack of ribs. It was dry and overcooked. Lacked flavour. Service was good and atmosphere is lacking. There's not much going on. The burnt ends bbq was okay.

I found the food disappointing, given the good reputation my friend relayed. A bit dark and table+menu felt a bit greasy. The burger itself was quite good and could be great, but the cheese sauce really let it down

Good food, nice service, good music

We have been eating here regularly but once I saw the hygiene ratings I have change my mind.. Could you please explain why somewhere like Smoke Haus in Cardiff city centre has 2 hygiene rating? I also read from recent reviews that someone has salmonella from the Chicken Wings. I think we deserve an explanation about it, maybe you improved since then, maybe we don't know much about it. If that's the case I can always change my review, I just feel concerned..

Really good spareribs. Was scared that the ‘half ribs’ would be a small portion but luckily it’s more than enough and loved the coleslaw next to it! ✨

Lovely tenders had birthday meal there lovely drinks a bit expensive beautiful shakes , fab dessert menu , good for treat but wings r cooked lovely American style chilli sauce best i had , but the kids meal fab an the tenders are absolutely amazing I get them every time kids had platter an chip shop burger an cheesy chips r soo delicious 😋 thank u staff lovely service great bunch of people nothing was too much trouble for my family an I appreciated it u get a free birthday dessert which is a nice touch , definitely goin again

Normally good food, avoid chicken wings at all cost regardless of how good the "deal" is ended up with my grandmother coming away with salmonella, perfect timing Merry Christmas! Not impressed!

Great service, staff are lovely. Food is amazing

Special mention to Rachel, Ieuan and Melika, all 3 of you were nothing but polite, friendly and all over amazing!! could not recommend enough! fabulous place!!!! fast service and 10/10 customer service from these three staff members!! Had no wait time and they were very respectful!! thank you guys we appreciate it and had a fabulous works do !!

Absolutely lovely food done to perfection, staff were friendly and helpful.

Came last night as a single diner away in business and have to say was rather disappointing, seated quickly with drinks done quickly as well, tried to order plate b with a rather abupt “we’ve got no brisket” and at 7pm that’s rather poor, I ordered chicken tenders which were rather dry and certainly not “tender” almost guarantee they were frozen on a mash of lettuce diced tomato and spring onion with a mountain of Franks hot sauce and a rather sweet buttermilk style dressing, they were hot which was a plus but for £9.95 not good value for money. So I ended up ordering an”Ultimate cheeseburger” and this was really disappointing, had this rather horrible cheese sauce on top of the bun making it pretty much impossible to eat with you hands, the beef patties couldn’t have been more than 3 ounces each and were lost inside the bun, fries were hot and coleslaw was rather tasteless, no checkback on main course and for £41 wasn’t the best value for money at all, if I hadn’t have already had a drink I would have gone elsewhere with the lack of brisket, should really have been told at the door, overall rather disappointing

¡Qué pena! Me encantaba ir aquí. Comida divertida por un precio razonable. Han cambiado el menú, ahora tengo que pedir "Plato A" o "Plato ser". ¡Quiero mi plato de cerdo tirado de vuelta! Tristemente, no creo que voy a volver más, ya que no quiero gastar £ 30 cada vez por un plato masivo de comida que no voy a comer!

Lovely meal and plenty of it. Dinner time so atmosphere was slightly lacking.

Used to love coming here but they’ve changed the menu, got rid of their best items the hotdogs and the sandwiches, and they’ve changed the recipe for the nacho cheese. Music is way too loud now aswel and the lights are even dimmer! Service from the gentlemen were great though. Would 100% come back again if they bring back all the old items!

Skin on fries!!!...NO NO NO NO NO NO NO NO NO!! Pack in this costcutting game.... why kill a menu with crap fries??!!

For such ribs £20 (a little expensive

Amazing amazing amazing. The food was to die for, had the 60 quid mixed grill platter thing. (Eyes bigger than my belly) But my god all amazing. Staff were fantastic, loved the atmosphere and vibe of the place

Reservamos una mesa ya que el restaurante estaba cerca del lugar que estábamos visitando. El restaurante era oscuro mala elección en el menú. Nuestra comida llegó a los diez minutos de pedir que era obvio que había estado listo por un tiempo. Las costillas estaba demasiado cocido y los frijoles secos de barbacoa tenían una piel en la parte superior y seco. la comida estaba en placas de metal o platos que estaba abollado parecía horrible. el servicio era horrible. Estábamos muy decepcionados. Hemos visitado previamente una casa de humo en Shrewsbury, que era excelente. Le recomendaría encarecidamente que evite la casa de humo de Cardiff. Ciertamente no vale la pena el dinero

First time here went with my daughter Cerys and it was a nice time the food is excellent and the staff are very friendly and helpful will be back here again and recommend them highly for a good meal

Went on a monday about 5pm....very quiet..welcomed by lovely girl i think chloe?? Orederd food ..didnt take long to arrive ..drinks were reasonably priced...food was banging ! Amazing ! .deffoget yr money worth and quality was fab! Staff were amazing.friendly.efficent attentive ..! I gave dessert a miss but my son etc had some.lookd amazing they said it tasted fab! But we all agreed no dezsert worth 9.50!?? Over priced. Miller amd carter amd most places are 7.50.sp deducted a point for that as size quite small and jzt well overpriced! However great staff great service great food will deffo return..thanks guy yu do a great job!

Esperé un rato para estar sentado todo lo que puedo decir es que de principio a fin el servicio fue muy lento un poco impactado ya que ni siquiera estaba lleno. Suficiente personal en tal vez necesita una sesión de vinculación de equipo con la gerencia, ya que era un cliente muy desarticulado es clave para ser honesto. El personal debe saber que se dan propinas cuando el servicio es bueno. La comida era buena, aunque solo una primera experiencia decepcionante que necesita mejorar.

Visited this restaurant tonight & disappointed. The ribs were hardly tender & we’ve cooked Asda ones at home which tasted better. The coleslaw seemed to be Asda’s cheapest too. Certainly not worth the £20 price. My partner had pulled pork nachos which were tasty.

Exceeded my expectations, good relation food quality and price. The restaurant is kids friendly with a great kids menu

Haven’t added photos as I was too busy enjoying the flavour and excellent customer service. Not only did the Wednesday unlimited wings meet our expectations but the customer service alone was worth going again. We never felt we were annoying staff, they were intentive and wanted to ensure we had everything we needed. The wings were amazing, I recommend trying the Honey and mustard wings, I didn’t expect to like them but they were amazing. Friendly atmosphere and good food! Will come again 👍🏻

Nice bbq flavour on the burger. Much better than i expected. Also had nachos, which were fine too. Somehow we were charged an extra £60. It took a while, but they did sort it out in a pleasant manor, though we had to take cash, wish I'd forgotten is such a pita these days 😅 We were in early on a Saturday evening, so it was quite quiet. I assume it was rammed later.

Good place, food was good , reasonably priced

Went there didn’t take our order for about 20 minutes and then left and the prices were ridiculous aswell. Don’t go here

Top service. Very delicious food. Takk fyrir (thank you)

Absolutely delicious meal! My partner and I shared a platter B and couldn't fault a thing The brisket was especially good - possibly the best brisket we've had Service was excellent - the staff were friendly and attentive. Special mention to our server, Callum, who was excellent!

Staff were friendly but the food was completely tasteless. Don't know if it was just an off plate or what but for a £25 meal I expected better

Great place 👌 we popped in before an event. The food was lovely, great size portions. It was a bit pricey. But not bad for a treat. Service was great. Nice friendly staff.

Very clean, very friendly and efficient staff, along with delicious food! £12.99 for unlimited chicken wings on Wednesdays.

Tasteless. No seasoning. Completely bland. Read other reviews, most good reviews are from people ordering burgers. All of the good BBQ meats you want to try at a place like this have as much flavor as a glass of water 😭 We tried ..... Pulled pork Ribs Brisket Plus a few sides Incredibly quiet there too which tells a story of its own

Menu was better but it’s been condensed and options aren’t very good. Service is always good though and atmosphere isn’t too bad.

Directamente, tuve un completo fallo de memoria. Pensé que era una cadena en la que había estado en Chester. Resultó que estaba equivocado. Había estado en Hickory’s Smoke House en Chester y tenía fabulosas costillas de cerdo ahumadas de 8 horas que eran suculentas y donde la carne simplemente se cayó del hueso. Tan llenos de expectación que fuimos al SmokeHaus conmigo esperando lo mismo. Empezamos con las alitas de pollo picante que eran muy buenos, así que tuvimos un gran comienzo. Mi cerveza Goose IPA fue excelente también. Mi esposa tenía el medio estante y yo tenía el estante lleno, y cuando llegó no lo reconocí. Era negro con una corteza dura, y el de mi esposa no estaba lo suficientemente caliente así que lo envió de vuelta. Me arropé en la mía y la carne estaba bien, pero el humo no había penetrado en absoluto, y solo había una gruesa costra negra y seca en el exterior. Estaba seco y la carne no tenía un gran sabor a humo en absoluto. No podía entender por qué era tan diferente a lo que recordaba. Realmente no fue muy bueno. Y £ 25 por un rack completo y £ 16 por un medio rack, esto no era barato. La camarera preguntó si estaba bien, así que dijimos que estábamos decepcionados y por qué. Confieso que estaba declarando falsamente que su restaurante “Chester” era mucho mejor, sin darme cuenta de que era de Hickory. Sin embargo la camarera fue de primera clase en aceptar nuestra opinión y llamó al gerente que vino y habló con nosotros. El gerente era excepcionalmente comprensivo y amable y realmente quería entender cuál era el problema. Ella escuchó y se disculpó y aceptó lo que dijimos. Así que en términos de personal no puedo culparlos, estaban atentos y deseosos de hacer las cosas bien. El gerente hizo un reembolso muy generoso para nosotros. Así que el servicio al cliente era de primera clase. Todo lo que puedo decir es que deben ponerse en contacto con Hickory’s Smoke House en Chester y averiguar cómo hacen sus costillas porque son excelentes. Una gran pena, pero frente a la clase del personal de la casa en este establecimiento. Tal vez el cocinero quiere una reevaluación.

Amazing food, service, and atmosphere. Great music here also.

***Edit 08/10/24*** Visited for our son's birthday (again 😁). Very quiet but then again it was Tuesday and we wouldn't expect it to be rammed. Food delicious as always, the fries and blue cheese dip are addictive! Our son was disappointed the Donut Burger wasn't on the menu but after asking the table staff, they went out of their way to make one for him despite it not being officially available. Obviously they had been eavesdropping and realised it was his birthday and brought out a free dessert at the end - they didn't have to do either of these things but it's small touches like this which make the journey worth it 🙌 Never had a bad meal here and service is always friendly and quick. I tried the Ultimate Cheeseburger this time and was struggling a bit towards the end 😂 really tasty though and can't grumble with portion size. The buffalo chicken tenders are also really delicious and very moreish. For those wondering, there is no service charge here. If paying by card, the machine has (non compulsory) options to add a tip in 10% increments if you wish. We're a bit old fashioned and preferred to leave a cash tip for the table staff but at least the option is there. Thanks so much for a really great time, see you again soon 👋 ------------------------------------------------------- Came here for our son's birthday. Wasn't too busy but a nice atmosphere. Food was delicious, a bit sceptical after seeing some reviews but all our meals were hot and very tasty. Beef brisket was absolutely wicked! Tender and really tasty. Southern Comfort burger was a bit of a handful but very nice indeed. Chips could do with more seasoning IMO but they were nice all the same. We were served by Sophie (I think that was her name) who was great. Will definitely come again to try other stuff on the menu. We were all properly full when we left, make sure you turn up hungry! 😁 Thanks for a very pleasant evening 🙌

Came here the night before the Cardiff ½marathon and for my birthday treat fantastic food and service

Came here Saturday with my partner. We arrived at about 4 pm and were seated straight away. Quite a few people there at this time but not rammed. Service was fast with drinks being served to us very quickly. We ordered plate a and plate b. I had plate b which was £40. Having been here a few times over the years and it being on point, I have to say on this occasion I was slightly disappointed. The brisket was a bit dry. The ribs were well smoked and had nice flavour but ribs on the small end of the rack were very hard. The beans were absolutely banging fairplay. The coleslaw was fresh and creamy but lacked any real flavour to be honest. There wings and pulled pork were really nice. For the price and considering it's a smoke house I expected the plate to be on point so was a bit of a lot down. Also I noticed the burger menu average price was £20!! That's very steep for burger and Fries in my opinion. Overall the experience this time was just OK. Staff were very nice and the service was great.

Estábamos sentados rápidamente y el personal de camareros era feliz y educado. Pedimos una hamburguesa y un estante lleno de costillas de espalda de bebé. La comida se entregó rápidamente, pero las costillas no eran costillas de espalda de bebé. Eran gruesos y duros. Tuvimos que pedir un cuchillo de carne ya que el cuchillo que nos dieron no cortaría la carne. Solo pudimos comer algunas de las costillas del centro de la rejilla, ya que cada extremo de la rejilla estaba seco y duro. Explicamos esto cuando nos preguntaron si todo estaba bien, pero el personal de camareros no sabía lo que las costillas traseras del bebé deberían ser - estábamos muy decepcionados con la comida, ya que una comida no era comestible.

On my own felt quite ignored most of the time. The food was not cheap and tasted like any other chain. It was tasty enough but at that price I’d expect much better. The only good thing was no service charge - so at least it was all up front.

While the overall experience wasn’t terrible, the food was a huge letdown. For the high prices, I expected much more, but everything we ordered was bland and lacked flavor. We tried the pulled pork nachos, a full rack of ribs, and Plate A. Unfortunately, none of the meats were seasoned, the fries didn’t even have salt, and the coleslaw tasted like soggy vegetables. It would’ve been disappointing regardless, but considering the cost, it just doesn’t seem worth it to dine here.

Big burgers, decent portions, fantastic service and attention from the staff. My wife uses a wheelchair and this was the first restaurant who saw us coming in and rushed to open the doors and make everything as easy as possible. Would wholeheartedly recommend for anyone wanting the "American" barbecue experience!

Food was amazing, the staff were very friendly and helpful. I would highly recommend and would definitely eat there again

One of my favourite places to visit in Cardiff. A little more expensive on drinks than some places but the food is absolutely amazing if you like BBQ. The wings Wednesday special is outstanding. Clean and friendly staff with a good chilled atmosphere

Was ill three days,paid ridiculous amount for low quality food the waitress (Rachael) was rude sly and not attractive to the eye,the disabled toilet did not have a lock on the door when I complained she went don't care about disabled customers and then banned me

Good vibe, lovely food, great service

Avoid this place. Went last week, the food was so dry, pulled pork ordered along with brisket, none had any sauce. Brisket normally comes juicy, the whole meal looked and tasted like packet shop bought food. Food presented like a school dinner, like it was slapped onto the plate. Even the chips tasted off. My partner got meat stuck in his throat, it was scary, he almost choked, the waitress didn’t question when I asked for the bill why 80% of the food was untouched. Awful service . Wouldn’t feed to the dog !

Lovely food, great service, cocktails good. Music is fab! Atmosphere is amazing. Love coming here for food. Make sure you book before going to nit be dissapppinted!

Excellent service, was really looked after by the excellent guy serving us, 14 of us went and all the food we had was excellent, too much if anything, they couldn't do enough for us, 5 out of 5, would recommend 👍

Excellent food, friendly staff. Nice atmosphere

By far my favourite restaurant in Cardiff!!! Smoke House BBQ food from stacked burgers to packed plates bursting with flavour. There is lots of options to suit your taste and appetite. The service is fun and fast with a buzzing atmosphere and great choice of music. Well worth a visit when in Cardiff. Can’t wait to be there again, my next trip is already booked.

The atmosphere was very pleasant as were the staff. The food was good but a bit pricey.

Was looking for a decent BBQ place in Cardiff since the smoke house in Barry closed, and the one in Canton. Had brisket and pulled pork. Really disappointing, the brisket was like a poorly cooked roast beef, no bbq flavour. Also lots of flies, we were sat near the door but they were everywhere. Won’t be visiting again

We Thoroughly enjoyed our meal so much on Friday night that we returned on Saturday aswell Excellent choice on the menu and the size was generous. We took some away in a box for later. Service was fast and attentive and prices were reasonable We had a great time

Was excited to get pulled pork and beef brisket but it wasn't the best. My daughter said my home made brisket is better so....bit disappointing. Service was friendly enough but had to ask twice for mayo before it arrived. It's a big place so I understand servers have a large area to cover but we were there for lunch and it wasn't busy so I think it could have been better. Glad I tried it. The pulled pork was pretty good and the chips were good too. Probably won't go back though.

Food was spectacular and the service was fast and spot on. Highly recommended

Honestly used to love this place but every time we go there the menu has gotten increasingly small and limited with all our favourites having been removed. Service is great but since the food has gone down hill we will be looking for another regular group eating place.

Food was amazing. Big portions far too much. X Need a small bites menu. X

A really good feed, kept simple and cooked well. Sweet potato fries cooked perfectly light. Lovely

Had a lovely day in Cardiff and decided to eat here. Myself, wife and son had a great experience. The food was great, very tasty and plenty of. The waiter was real friendly and polite and made the experience superb before going to the escape rooms. Will definitely be back. Thank you.

Great place. The dishes are tasteful, big portions and the prices totally normal. Recommended for rib lovers.

We visit often, the food is amazing and the staff are attentive.

Very tasty food, in a fast and friendly restaurant! Great atmosphere!!

THE place to go in Cardiff for great food, in an very nice atmosphere, with very friendly service! 10 out of 10!!! Highly recommended place to visit!!

Eight of us came for a Birthday lunch . The Burgers are probably the number one meal. Lots of Different combinations. Served with fries and slaw . Staff members friendly, Food and drink was excellent. Would definitely return to try other Burgers .

Really fatty meats! Paid for the share meal that was £50+ and wasted over half off the plate due to fatty meats and not cooked how a smoke house should be cooking there meats. Was a very dirty meal to other smoke houses we have been too! In the plus side it was my birthday and they gave a free cake with a candle for a treat. Chips and chilli was lovely. On paying they ask for a tip with amounts to pick from a % of the total bill…lowest was £9.50+ if I remember right…and they stood there waiting for you to click which one to pay which was uncomfortable.

The food was good, steak was cooked as ordered.

Amazing all round. Food was phenomenal and so was the service and atmosphere.

We came to your restaurant this afternoon to celebrate our friend 50 birthday. Our friend was nearly two ours late as Cardiff was grid locked. Your staff were wonderful and not phased at all and were very obliging. The food was good too. Will definitely come back. Thank you team for making this celebration special

Popped in before going to see Avril Lavigne in the Castle 👌🏻 I had the brisket and chicken wings. The wings were pink when I cracked them open and I did speak to the server, who explained they're smoked, so they would be pink. I said I wasn't going to eat them and he sorted me with some more brisket. I've since realised the smoking process does indeed mean the joints in the wings will be a pink hue, just as the pink ring you get in smoked meats. He was right and I was wrong. Will be back 👌🏻 (just one meh note, my partner needed GF bread. They had some, but I think it was a day or two old and quite hard, otherwise all good )

Really enjoyed this place! I had the half rack of ribs and it was just so tasty! Staff super friendly, really glad we stumbled across this place while on a short break in Cardiff

The burgers were absolutely lovely, the chicken tenders were delicious, the chips were cooked well. Ribs... Underwhelming, the sauce was more spicy than sweet, and the meat, whilst not overcooked - just wasn't as tender as you would hope for. Id still go back, just wouldn't have the ribs.

Food was delicious had the chippy alley burger , place looks amazing always something to look at in there between the chopper to one of the drunk blues brothers

Took my dad out for an early fathers day meal. Nachos to start which magically appeared in moments. The chese sauce was lovely and there was plenty of it. For mains we had a variety ofbthe meats on offer. The brisket and pulled pork were awesome. Staff were very friendly and the provevwas less than I expected.

Perfect place to go before a gig in the Arena. Food is always excellent...and you're never left feeling hungry! Great staff, always welcoming and informative. Great decor and the music is always spot on. Highly recommended.

Absolutely stunning food great service couldn't help you enough highly recommend food was outstanding

kieran and sophie were both so lovely and made my meal even better with their hospitality :)

Nice decor, lovely friendly staff but sadly was a tad disappointed with the food . Nachos had a cheap orange sauce and not very generous with the dips and chips were nearly cold with the meal . Burger just ok. Ok to eat in but bit disappointed - not a lot of meat flavour with the pulled pork . Can’t fault the staff though, very nice . Just felt it didn’t live up to my expectations sadly .

Food is great if you like meat. So far I've had the chicken sharing plate, pulled pork and beef and everything tasted awesome. Great value for money as well.

The worst burger I have ever had my entire life

Went for the wings Wednesday. The wings themselves were standard. Staff were very friendly and service was fast for both drinks and food.

Very good food! The only downside was that the manager was curt. But don't let that be a reason not to go!

"The belly rules the mind" indeed, and this amazing place knows exactly how to satisfy those cravings! I recently visited with a friend and we had an absolute blast. From start to finish, the experience was fantastic. The food was exceptional—each dish bursting with flavor and perfectly cooked. It's one of those places you simply cannot afford to miss, especially if you find yourself in Cardiff. Trust me, it's worth adding to your wishlist. So go ahead, treat yourself and your taste buds to a memorable dining experience at this wonderful establishment. Enjoy every bite and savour the moment!

Oh my … the food, ginormous. We loved the brisket, the pulled pork and the ribs. We will definitely return. The staff was welcoming and the food did not take long to arrive. Here’s a photo of us being taken by surprise of the portions.

We visited here for dinner before going to Cardiff Arena to see a show. The food here is great, it arrived quickly and was piping hot. All of the staff we encountered were pleasant and friendly at the whole atmpshere in here is cool. Would recommend.

Burger dry belly pork in the burger was absolutely rock solid

Second year now visiting the Smoke Haus as a large booking (25+). We were all very well catered for, amazing food, great atmosphere. Fully recommend.

If I could give 0 stars I would. As soon as you walk in it is an unfriendly atmosphere. I have been here a few times out of convenience with location/ people etc and I can confirm that the recent time would be the last. The first time I went here with friends they took ages to come with our bill and we all needed the toilet and couldn’t wait any longer. However, they soon came to our attention whilst watching us thinking we’d do a runner when we all got up. The staff are rude and unprofessional apart from one young man who was nice whilst we was collecting our bill. The food was processed slop and it took a while before a waitress came to our table to serve our drinks and take our order even though the restaurant had no one inside (shock) When we got served our drinks the waitress made a comment about my fiancés pouring skills to be “terrible” which is not professional etiquette at a restaurant. The prices have also massively increased and you will not get value at all. If the food was good then I would justify the price but for what you get it is disgusting. Overall it is not a place I would recommend to go if they want nice priced food with a welcoming atmosphere.

Excellent food and service. This was my second visit. I would definitely recommend. These are, the chocolate milkshake and the Mississipi mudpie. I would also recommend that baby bertha👍👍