Marco Pierre White Steakhouse Bar & Grill Cardiff in Cardiff

Superb meal and service ...hope it continues as marco pierre white is leaving the restaurant to the indigo Hotel to continue 😢

After a lovely evening, it all just fell apart at dessert. On arrival we were asked to present our voucher which we did and this was taken from us. Unfortunately, this was not deducted from the bill and when we queried this, we were told ‘we will take your word for it!’ As if we were lying. No! We gave you our £100 voucher in good faith. This should have been deducted from the total. After settling the bill and making our way out of the restaurant, we were chased down (loudly) by a male member of staff saying we hadn’t settled the bill. On walking back in we were advised it had been paid. We were humiliated. At dinner we were talking about how we will bring family, but this will not be happening. I shall tell every one of our experience. Also, to add insult to injury, the cheesecake is baked after being assured it was not. I will add, the male server who brought us our meals could not have been nicer. He is the only reason for 1 star.

DREADFUL BAD food ! Frozen shop bought fish not fresh. Soggy batter ! TERRIBLE service. NOT recommended .Really NASTY !

We came for afternoon tea for my friends 25th birthday, 24/11. Not one member of staff made us feel welcome, nobody wishing the birthday girl well - despite two big numbered balloons! The sandwiches were slightly stale, were clearly not fresh and the cake portions varied - seemed rushed and careless. I ordered a Dirty Martini, which didn’t come with an olive - as advertised. I questioned this and they told me they’d put olive brine in, but only had garlic infused olives - ‘you wouldn’t want that, would you?’ is what the, I assume, manager followed with. Without wanting to complain and taint the birthday event, I couldn’t not mention the disappointment, from what I would expect to be a high end restaurant. I won’t be returning.

We came for afternoon tea for my friends 25th birthday, 24/11. Not one member of staff made us feel welcome, nobody wishing the birthday girl well - despite two big numbered balloons! The sandwiches were slightly stale, were clearly not fresh and the cake portions varied - seemed rushed and careless. I ordered a Dirty Martini, which didn’t come with an olive - as advertised. I questioned this and they told me they’d put olive brine in, but only had garlic infused olives - ‘you wouldn’t want that, would you?’ is what the, I assume, manager followed with. Without wanting to complain and taint the birthday event, I couldn’t not mention the disappointment, from what I would expect to be a high end restaurant. I won’t be returning.

What an awful place!! Service and food were awful!! Avoid this place… we have tried this venue on two occasions now as we like to give a place a chance but on both times the food was horrible and the manager / staff were not helpful!! Other table also complained about the food etc

Came for beujolais day and it didn't disappoint 🙌 food and service were amazing

Starter was good, service was quite good, wine good. Steak whilst it was good was cold and all trimmings, battered onion rings were cold and looked like they have filled with dirty oil and fat too fatty. We didn’t stay for dessert. You do not expect to pay £32 for fillet steak for the meal to be cold. We were not impressed and will not be returning it to any of Marco Pierre Whites restaurants. Normally a name of quality really wasn’t today

Good food and nice presentation

Came to Cardiff to meet some friends and decided to come to this restaurant - staff had no idea about the drinks as new and said half of them were not available, ordered but still waited over 20 minutes and went to bar to order again - ordered bread and olives but never turned up but added to bill. Ordered a wine but gave up waiting - ordered lamb but was average if honest Definitely won’t be visiting this restaurant again!

First experience in a celebrity chefs place. It was enjoyable, not too expensive and the service was excellent. On the back of this experience, we will be trying other restaurants closer to home, so, well done.

Lacking a little in ambience. Very quiet and felt uncomfortable. Food was delicious, but service spoilt a little when wrong desserts were served.

Lauren was friendly and professional. A absolute star.

Great atmosphere, amazing food and the staff cannot do enough for you as well as being wonderfully friendly.

The views from their restaurant are amazing, busy spot but good food and good service.

Worse food and service I have had!! Food was returned as it was oily and overcooked! Manager said if I ordered the same food it would arrive the same!! Arrived and was not greeted for 10 min and then no one came to take drinks order etc, eventually came and when I ordered a bottle of wine, it’s was presented to the table closed (screw cap) and plonked in the middle of the table!! Not opened or poured. Service was non existent and the food was awful, management was a joke so please avoid at all costs! Overpriced heated up pub grub that is not even that good, so an insulate to pub grub if I’m honest!! This is a lovely venue that is spoilt by Marco Pierre White restaurant and his pathetic under trained staff!

Great place to eat, staff very welcoming

I have to say extremely disappointed overall. Such a let down. Went with my partner & had three courses each for £160. Starter - Smoked Salmon, Scotch Egg, Main - Lamb, 16oz Sirloin, Dessert - Cheeseboard, Sticky Toffee Pud. Everything was nice apart form the steak. Ordered M/R Sirloin, came out well done. Sent it back & next steak was borderline medium rare - only hunger stopped me from returning this as well. Even then, it was tasteless & average quality at best (maybe it needed a Knorr stock cube that MPW advertises to improve the flavour perhaps?). I've had better steaks for half the price (£38 btw) in my local Marstons/Brains pub, Wetherspoons or Brewers Fayre. It looked anemic & had no caramelisation. I specifically ordered it as this is a 'steak restaurant' & was expecting something special. I defy Mr White to justify the price for such average food; I can only assume he must never have dined in one of his restaurants & if he has, he would surely be ashamed to put his name to it. As an aside, another couple on a nearby table also returned their steaks as they were not of the expected standards. No apology whatsoever from management and it was left it the poor staff (who were faultless) to deal with. I guess this explains why MPW is always on Groupon or offering 50%. Do yourself a favour & avoid, or at least stay away from their 'signature grass-fed beef'. Visited 27/01/23. Edit: After leaving this review the restaurant manager contacted me via email to offer apologies for the poor experience & a free 2 courses for 2 with a bottle of wine. We went back the other day & have to say we enjoyed it. Both of our steaks (Sirloin & Ribeye) were cooked perfectly & the starters (Calamari & Smoked Salmon) were tasty. Staff were amazing (again), friendly, helpful & attentive. I will be honest & say I don't think it's worth it at full price, but may go back on a Groupon or other special offer. Changed from 2 to 3 Stars. Second Visit 06/08/23.

Food nice and service good but big downfall was, after booking we received phone call saying it was going to be really busy fitting us in and talked us into paying extra and having a private room. After arriving and having our meal the restaurant was far from busy was practically empty, so I felt like I got conned into it, the only benefit of the private room is if you smoke you don't have to go down 6 floors. Toilet is on floor 5. Other down fall is location and hard to find, if it wasn't for feeling conned with this private room. If it wasn't for private room and service charge price would of been reasonable.

Exceptionally good food. We had a speaker above our table which blasted out music a bit louder than was comfortable and the staff were a touch slow at taking our order, but the food itself was too notch. Definitely recommend a visit!

Pains me to say this, but not the best experience. We'd bought gift vouchers, and upon turning up, one of the guys asked for out vouchers to scan, which was weird, I mean, who pays for their meal before even sitting down? He seems rude and very laddish too, not very well spoken. We were served by a waitress who was very pleasant, ordering out food, a lot of things seemed to be out of stock! 2 bottles of wines that we wanted was out of stock too.. I don't think she was trained properly, as she struggled to open a corked bottle, she asked if we wanted her to pout the wine, to which I replied yes, thinking it was to taste.. She proceeded to pour the fullest glass of red ever, with the wine dropping along the neck of the bottle all over the wine glass lol.. She seemed nervous and inexperienced. But she was lovely and nice enough. I ordered the scotch egg. Was expecting a runny yolk, unfortunately, it wasn't. Everyone's steak was over cooked, I'm too fussy with my steak, and had to send it back. It came back much better presented than everyone else's, the restutaunt wasn't busy either. Although my steak was cooked how I liked it, the fat wasn't rendered properly, for a £30 steak, it's very disappointing. One of our party members had been previously, and had a much better meal. So maybe they've changed chefs since? I still have gift vouchers left, I'll be using them at a different location. I wouldn't visit here again which is unfortunate.

The food was to standard but nothing exciting you would expect from Marco Pierre restaurant, staff is only concerned about upseling bread and olives (twice and even before you sat down), and just pouring tap water for you, my side dish was forgotten, steak we said we will share was just put in the middle of table without side plates, no check back at all, very plain and inattentive service, no word of good bye even as we were passing management at the door, in overall very disappointed and staff should learn more about what hospitality is.

We visited the Marco Pierre White Steakhouse Bar & Grill several times during our stay in Cardiff, as it was part of the Indigo Hotel. We had breakfast and lunch there while staying at the hotel. The restaurant is centrally located in Cardiff, but it can be a little difficult to spot because it is located on the 6th floor of the Indigo Cardiff. Upon entering, you are greeted by a very stylish and modern restaurant with a lovely grand piano and plenty of seating for drinks before or after your meal. Breakfast was a very pleasant experience. There was a range of options on the continental buffet, and you also get a choice from their breakfast menu. I had "The Favourite," which is smoked salmon, eggs, and avocado on sourdough. It was divine. The continental buffet had everything you would want, including fruits, cereals, pastries, a variety of breads, and more. We then stopped for Sunday lunch, which I have to say was absolutely fantastic. I started with French onion soup, which was sensational. Then, my husband and I both had the Sunday roast. There was so much of it that I couldn't quite believe it when it was delivered to the table. There was so much meat, and the beef was amazingly tender. There was pretty much every side you could want, including Yorkshire pudding, stuffing, roast potatoes, and a huge array of vegetables, including amazing cauliflower cheese. The service was also fantastic from start to finish. The whole team was highly professional and approachable. I personally cannot fault anything that we had, and every aspect was top quality. I would certainly recommend a visit if you're looking for a fantastic Sunday roast—but make sure you come hungry!

We got married last Chistmas ( both oldies!) and this meal was part of our wedding gift so waiting for warmer weather we booked last Sunday at 3pm. We had a day shopping in Cardiff the went to MPW for our meal...and boy what a meal! The service was impeccable, polite and discreet at all times, the food was presented hot and perfectly and I have never tasted such a tender Steak! We were never rushed throughout our meal and it was a perfect time. Please pass on our thanks to all the staff in Cardiff for us, it was a magic experience for both of us. We are going to return as the Afternno Tea looked yummy! Once again, thank you to everyone. Paul Thomas.

Had a beautiful afternoon tea here. Perfect amount, amazing food and lovely cocktails. Service was fantastic.

lovely food great service definitely go back

Wonderful afternoon tea with super attentive staff especially Simvun, thank you everyone. The only downside was the slightly crusty outside of sandwiches, didn't spoil the experience tho.

Had a great night, had a great conversation with one of the bar staff, Morgan, and the meal was lovely.

Very disappointed. Not busy for a Saturday night, service was poor, bar the manager assisting with a poorly accessible toilet, and assistance with temperature regulation. The place was boiling hot which didn't kick things off in the right way, the jug of water, as well as the table and some cutlery, was not clean. Now for the food, I was very disappointed with the steak, it was not seasoned appropriately, and it had been overcooked, leaving a bitter charred flavor that infected the rest of the dish. One young member of staff was laughing and making a lot of noise, on an albeit quiet night, however, I found this off-putting and in poor taste, no pun intended. Some of the other staff were however friendly and helpful which made the experience less unpleasant. Overall though the food quality combined with the lack of clean utensils equals would definitely not recommend. PS. Their lift is broken :(

Good steak for dining in the UK but presentation left much to be desired. Plates were room temperature at best. I had asked for a rare steak but it definitely seemed cooked to medium. But then it was quite a thin piece so it's difficult to quibble over. Nobody was waiting to welcome diners so I had a few minutes to find and read the menu before being seated. At 8pm there weren't many other diners so the atmosphere wasn't great. All in, compared to recent experiences with Canadian steakhouses, this was a mediocre meal despite the premium price and the claim to be a 'signature' dish.

Efficient Staff. Welcoming atmosphere. We were shown to our seats and provided with menus. Meals were delicious and served promptly. Steaks were cooked to perfection. Finished off our meal with puddings. Staff were attentive and courteous. Our first visit but certainly wont be our last.

Booked for 3pm and got our afternoon tea at 3.45pm. They didn't come back to us the whole time we were there to offer more tea or see if we were okay. A very basic afternoon tea. Not what we would expect for this type of establishment, chocolate cake, carrot cake and a brownie. Sandwiches, salmon, cucumber, beef and ham and mustard and scones with jam and cream. Had better ones at Clayton and Park Plaza.

Had a fantastic experience can’t fault it. Our waitress ❤️Kasia ❤️ was very attentive - super welcoming, couldn’t do enough for us, thanks so much 🫶🏻 Really don’t understand the bad reviews and what people expect! Lovely staff food and environment felt lovely on a spring day in Cardiff x

Trading on the name unfortunately. Very inexperienced staff trying their best but poor service and poor food. Miller and Carter beats it hands down

Had a beautiful meal here. The food really was top quality, the ambiance was lovely and the staff friendly. One thing that was annoying was that the conveniences were one floor below, which was shared with the hotel guests taking about 5 mins to round trip! Would definitely eat here again.

Absolutely poor service and rude attitude. In particular the female manger working 10th April. Reception staff advised us it is okay to go up to the restaurant. Manager rudely shouted at us that they have closed. Considering the fact we are staying in the hotel and ate at the restaurant the day before. It was very disappointing to be met with such poor attitude.

Had no end of problems with this place, my starter 10 mins later than everyone else's. Then the 3 meat Sunday lunch came with only 1 of us having the specified 3 meats. The pigs in blankets were stone cold, and the amount of veg brought to the table wasn't enough to feed the 5 of us actually eating. Oh it gets worse, after complaining about the food being cold and without its required meat we were offered a free round of drinks. Ypu would think thst problems were over. No indeed they were not. It took the staff well over an hr to clear the table after our main course, even though staff walking by could clearly see we were finished, not once did they come and attempt to clear our table. After further complaints our table was eventually cleared. Desserts served and bill paid. We were bitterly dissatisfied and disappointed to say the least, many people have said what a lovely place to eat, how good the food was, well Marco I suggest you get yourself to Cardiff and give your staff a strong telling off as there are 5 very upset members of the public will not be returning to your restaurant in a hurry.

Excellent afternoon tea, superb food, especially the warm scones

The food was good, but the service was poor the servers were great but not on the ball. The decor is getting tired and needs updating.

Decided to try something fancy for my 21st wedding anniversary. The food was OK......I was expecting more to be honest, needed more seasoning. The atmosphere and staff were very friendly.

45 mins late sitting us for our resefvation. Food order wrong. No glasses to serve wine had to wait for somone to "wash them up" . Nice cocktails

Awfull.. Apart from a nightmare trying to book becouse they disnt take my booking so when I checked there was no booking the girl just didnt have a clue how to handle it and was rude.. then trying to find the place.. I had to ring for help when were were literally outside.. took over an hr to have our food, stood for almost 10 mins befor being told our table wasnt ready so too take a seat to wait.. my mother is 85 yes old to be left standing.. and after all the afternoon tea was nothing special the place just looked a shambles also no toilets on the same floor u had to go down into the lift.. NEVER AGAIN..

Absolute abysmal service! Average food for the price tag couldn't pay me to return!

We booked for an afternoon tea for four of us. On arrival we was advised that there was no reservation booked in for us. I had booked via email and had the reply back confirming it was available and they even asked if I had any allergies which I responded to. We Was told to take a seat and after 15 mins no one came back to see us and everyone else was being seated. I went back to to ask what was happening and was told someone will be over shortly. The front of house lady then came over to advise we had to wait 2 hours as no tables was available. There was a table free right by us so I asked about sitting here in the bar but was advised we couldn’t sit there and had to wait 2 hours for the main restaurant. I requested to see a mgr who to be fair dealt with the situation confidently and did allow us to eat at the free table. I requested complimentary drinks for the inconvenience and was given those which was I grateful for. The actual afternoon tea was very good and plentiful. The setting is lovely but they need more staff they are rushed and making mistakes. The staff that serviced us was lovely but just not attentive enough due to how busy they are. The toilets also wasn't clean. I probably wouldn’t return and that’s a shame as the food was lovely but service impacted our visit but i genuinely believe resources are the issue as the staff was very busy.

Great staff, good quality food just need to get the little things right. You keep asking how is your meal which mostly was answered excellent however on the dessert there was a problem but you did nothing to put it right.

Shockingly poor service and below par all round! Honestly, I’m SO DISAPPOINTED. From arrival seeing the state of the ladies loo and the mess up from ordering wine to the arrival of our steaks! How hard can it be for a chef to correctly cook a Rare and Medium steak! It was as if the head chef had popped off early to enjoy St. Patrick’s Night celebrations! Oh yes, we were told the grill chef was inexperienced by the waiter Lorenzo who usually works on the pass?!! Shoddy, disappointing and not the High End we were expecting. MARCO you need to address these problems if you think people will ever return… even if you offer ‘deals’. It was a disgrace.

I'm really disappointed to be writing this. Four of us went for a meal last night, all very much looking forward to it. We waited a very long time for our starters to arrive, unfortunately they brought our mains. We explained that we hadn't had starters yet, they said that no starters were on the ticket even though we saw the waitress write it down. After another very long wait, our soup was served, it wasn't great but we all finished it. After yet another VERY long wait, our mains turned up, this was 2 HOURS after we'd arrived. We'd ordered two steaks, I asked which steak was which and was told that they were cooked the same. They shouldn't have been. He went away to check and told me that mine was medium rare, the other one was medium..... they weren't, I genuinely don't believe he had any idea what was going on. I started my main, without the peas I'd ordered, which didn't turn up at all, but by now that was the least of my worries. My steak was cold and very chewy, the tiny portion of chips were Luke warm, my friends pork was cold and bland. I couldn't eat mine and sent it back. The waitress was lovely, and offered to have it warned up / cooked more etc. but I had no interest in paying a lot of money for a reheated chewy steak. I obviously can't prove it but I'm confident it was the same steak they'd brought out an hour before. My partners steak was also cold and chewy but she persevered because she was so hungry. There was no way we were having dessert, so we left soon after. Admittedly they didn't charge me for my meal, but I had sent back all of the chips and 90,% of the steak. It was a genuinely disappointing experience that we had really been looking forward to. I have never in my life just given up on a steak and sent the whole thing back. I went home and had toast because I was so hungry....... It was nicer than my meal and a lot warmer. I love to go out for food and can't believe how a restaurant with Marco Pierre White's name over the door can be that bad. For the money they charge, it was appalling.

Clean restaurant. Food beautiful. Service excellent. Can't fault the restaurant.

Excellent value with Christmas voucher. Staff all very attentive and explained menu with good recommendations.

Amazing food Good service , the waitress was Heather

A very disappointing experience. The steaks had to be re-cooked due to them being far too rare and the mac and cheese tasted more out a packet. A series of errors followed this and the manager failed to acknowledge the feedback and have the decency to apologise for the issues we encountered. The only positive was the server was super professional throughout.

A long way to come for cold food and pink lamb that was brown The prawn cocktail was wet lettuce at the bottom of a dish with prawns and pink sauce. Not dressed, not even a sliver of tomato. Good servers, gelled well Nice location, good atmosphere

Lovely restaurant Really friendly staff Lovely food. Well done. Will be back

Staff aren’t very attentive and afternoon tea was dry

Expensive to what the food was, food was oily/greasy best part of it was the apple and almond dessert

Lovely to go on a sunny day as they have a little roof top terrace. Only downside is that you have to have plastic glasses. However I do understand why.

Really great place good food and friendly staff

Not enough staff, slow to non existent service. Food was fine and not unreasonably priced

Went with my partner for a post valentine meal this evening really looking forward to it as I'd heard good things about this restaurant. Unfortunately it was the worst dining experience of my life the starters were fine to be honest, I'd ordered a steak medium/rare which turned up more well done my partners steak was fine. I called the waiter over who in honesty his hospitality was the only reason I stayed and paid the bill. After politely explaining that I was unhappy with my order as it was massively overcooked I was made to wait almost an hour for a replacement, this ruined the evening and was still billed full price absolutely disgraceful. As it happens I was not the only customer this evening that had to send their meal back I hope that Mr Marco Pierre White realises that this certain branch/franchise are tarnishing his good name with substandard culinary attention to detail apart from the polite young waiter that served me and my partner, I'd have thought I'd paid nearly £200 FOR A TOBY CARVERY FUMING!!

Had an amazing afternoon tea best one we have ever had so fresh and the selection was stunning definitely be back.

We thoroughly enjoyed our three course meal here. There was a slight mix up with the sides ordered but it was corrected within 5 minutes. Lovely staff and freshly prepared food. If you're staying in Hotel Indigo Cardiff then it's the perfect place to eat as it's located in the same building.

Fab starters and main. Service and Ambience were also fab. Let down by the deserts. The deserts were either defrosted or made well in advance. Cheesecake was grainy and Chocolate Mouse was thick and heavy (More like a genache) also the raspberries had some deep black patches on them clearly visible to the eye on presentation.

It's a lovely place but disappointing overall, no updates on menu choices, had to re oder twice! Then the food was very mediocre on 3 levels. Peters professional approach shone thru at the end tho. We ate in the same outfit in Edinburgh recently and Cardiff has alot to learn.

Went for my wife's birthday, turned out to be one of the worst meals eaten out. Wife ordered a fillet medium rare, turned up medium, I ordered a sirloin medium and again turned up well done to the point my jaw hurt when I took a bite. Sent my steak back, may I add no apology from the staff when I complained, then waited 40 minutes for a replacement, with my wife eating alone and when the staff were asked about my replacement steak I was told it won't be long. My wife finished her meal and mine still hadn't arrived. I decided to leave without eating this completely ruined my wife's birthday and evening. The service was very unprofessional, all of them looked as if it was their first nights service. The chef's cooking skills were pathetic on this particular night they had many complaints, spoke to other guests when leaving and others were commenting on level of food and service was the worst they ever experienced. Visited - 20/01/23

Nice surroundings food nothing special

Fantastic hotel with a fantastic evening meal

Went for afternoon tea with my wife and two kids. (19 and 21). A very generous portion of food. The bread was very slightly dry, hence 4 stars for food, but it was still good, and in spite of our substantial appetites, we boxed a fair amount of food. The cakes were very good and the service was first class. The biggest surprise for me was the cost which was very reasonable.

Booked a table 2 weeks prior, got there 10 mins early and were told the table wasn’t ready and to wait at the bar. After 40 mins we asked if the table was ready only to be told they’d switched hosts and it seemed as though the new host didn’t even know we were there and had been waiting. He apologised and told us the table would be ready in 5 mins, 15 mins later it was still not ready. Decided an hour after the booking time to just leave as it didn’t look like the table would be ready any time soon. The staff were lovely, but they seemed very understaffed. Can’t comment on the food as we didn’t get to have any unfortunately. Very disappointed as I’d booked this table for my birthday. I could understand an hour wait if we’d just walked in, but if I book a table for a specific time Id expect the table to be ready no more than 15 mins after the booking time - an hour wait is just ridiculous

We dined there last December and were absolutely disgusted with the poor service, food arriving cold and inedible and general incompetence of many of the staff. I have never had a worse restaurant meal and if Marco Pierre White had been there he would have thrown a Gordon Ramsey style temper. Things may have improved since but I will not be taking that chance.

Awful service we have been waiting 50 mins for our meal and so far no food! They didn’t have one of the roasts and they don’t offer any green veg for a Sunday roast! Not what you expect for supposedly an upmarket restaurant. We also had to eat in the bar as the restaurant had a private function booked for the evening maybe that’s why the service is so poor they shouldn’t do private functions and still open the restaurant at the same time! Save your money and go to the Italian round the corner. This was a special event for us as our daughter is away at uni it’s turned into a VERY frustrating evening

Went on Beaujolais day, had live music which added to the atmosphere as wasn't to loud as to spoil the conversation at the table. food was excellent and very good value, my steak was cooked exactly as requested. Staff very helpful and friendly. Will definitely be visiting again

Made a booking for ten people two weeks ago was confirmed and made plans for night out . Was contacted today to say we would have to come alot ealier in the day as they double booked us or rebook for another day no offers of compensation considering ruined are plans 2 days away from event on a Friday when ment to he going for food on the Sunday terrible service

Great food choice, great food and fabulous helpful, friendly, attentive staff. Couldn't ask for more

A little disappointed with my first visit (probably the last). Meal was average for elevated price and left feeling a little hungry. Waitress said we could order some bread etc to start as a bit of a wait but I suspect this is to combat the hungry feeling you might have when leaving. Sorry not to be more positive.

Visited today for afternoon tea. On arrival it became apparent that I had booked for lunch instead of afternoon tea ( my error entirely). The lady in charge had a word with the chef and they kindly accommodated us for afternoon tea. The food was excellent, as was the service. Staff were friendly and attentive. Definitely worth a visit.

We really enjoyed ourselves at the Cardiff MPW today. The food was amazing and the staff were beyond fantastic. They were very polite and accommodating even received a compliment :). I also thought the way staff especially Lauren dealt with other customer grievances was extremely professional and give a lot of credit to them as I also work in customer service so understand the mental toll in can sometimes have. Would 100% recommend this restaurant to friends and family and we will definitely be returning! Thank you!

Service was disappointing but it's a nice place

Brilliant service and the afternoon tea was perfect.

Highly recommend Marco Pierre White Cardiff. We were treated to exceptional service by our hostess Claire from start to finish. She attended to our every need with a smile and nothing was too much for her, absolutely delightful. Thanks to Chef as well who nailed it with my steak order. The food was scrumptious 😋

Lovely afternoon with friends enjoying the bottomless brunch

Great night, lovely setting with live music planting. Only downside unfortunately was the one overly snobby staff member.

Went as a birthday treat for my fiancée We arrived and where seated very quickly by a lovely server Friendly service, wonderful food and atmosphere

Always a nice experience eating here,food very good as usual,well looked after by attentive staff,which they would have a better selection of Ales though!K

It was OK. We hadn't booked a table and we're very grateful when the could squeeze us in. Later noticed it was quiet anyway so there would have been plenty of tables. The place did look lovely and the menu good ( the one on line is slightly different and cheaper so they need to change that ). Staff were polite although there were way too many of them so too much chatting and hanging around. Not attentive enough. One staff member dropped our drinks and it happens but no one came and helped her. They left her until she went off crying and my son started to pick up ice and wipe our table. The bar is open to the hotel so when you get 2 drunk builders in, it spoils the atmosphere a bit. Instead of sorting them out the manager was laughing and chatting with them.The food was nice however mine was wrong and my sons very fatty but apparently that because he had it rare ???? 🤔 Dessert was OK, cheesecake in a glass but from the fridge so like a brick and couldn't eat it, sticky toffee was lovely. We had to ask for more drinks etc as no one checked on us or even asked and the door to the smoking balcony left left open so it was cold. It's a shame but these little things spoil a night when your spending good money. This place isn't cheap and staff need to remember that. It might be part of the hotel but they need to up their game. Not really sure if we would go again. My son enjoyed it but I was left a bit flat but the company was 5 star.

Waited an hour for the food, steak was over cooked and some charred bits were burnt, spinach was full of water and onion rings very greasy, waitress was lovely and so apologetic, so dissapointed

Lovely afternoon tea! All members of staff were extremely helpful and went above and beyond with the service. We'll be back!

What a lovely time was had for my 70th birthday. Alex and Tyrian were wonderful, they made the afternoon memorable. Thank you for a great time. Definitely would recommend coming.

Visited for an Afternoon Tea for a relatives Birthday. Comfortable surroundings, staff were very polite and helpful. Sandwiches and scones were very fresh and I enjoyed the visit.

Awful! Marco would never put his name to this food or service. We booked a table the day before but the staff weren’t prepared for us arriving. I have food allergies and the waiter said he would have to get the manger to serve me, so he went to find a manger. He returned with a print out of all the food available and the ingredients for each meal, he told me to look though and see what I could have. The food was like nothing I’ve had before. Undercooked tasteless calamari to start, followed by burnt fillet steak swimming in oil and disgusting attempt at a garlic butter. Never ever again!

Not to bad. But a bit overrated tbh

Iain and Latifa served us and they were so friendly and helpful. The prawn cocktail and steak were lovely. The only negative being the garlic butter as was too much and made the mushrooms and spinach very greasy.

Spotlessly clean. Can't wait to come again.

Welcome to Marco Pierre. Bring your own cleaning equipment and I hope you enjoy insect legs on your food. Great response from head chef. Horrific response from manager Tirion Canavan. Worst experience and worst manager. Do the Marco Pierre brand a favour and find yourself a better restaurant manager.

We had the pleasure of dining here over our weekend stay in Cardiff and thoroughly recommend it . The staff was helpful and friendly from the moment we arrived. Sascha was a brilliant who made us at ease and very welcome. The afternoon tea was fantastic and alot of it too,we had to have a doggie bag . The evening meal was even better than expected . The head chef came to our table ask is everything is ok as he did to all the tables. We were well impressed. We will definitely be back again next time we are in Cardiff hopefully soon

First time to this restaurant. Very nice. Staff are all very pleasant and helpful.

Awful experience from the minute we walked in. Waited 4 minutes by the stand as no one was around. Sat down between 2 hen parties that were really loud. Asked to move which the waitress did. Order taken and steaks were to die for. Stunning. Cooked to perfection but the service was dreadful. It felt like a faulty towers experience. Waited 20 minutes for our main to be collected and our order for desserts to be taken. Desert then taken to the wrong table and we waited a further 20 minutes for a cheesecake to arrive. Then had the balls to add 10% service charge onto the bill. Will never go back which is a shame as the food was awesome.

Fabulous staff... so helpful cocktails were gorgeous... Jack was wow!!!! brilliant barman. Good recommendations from Claire who was lovely..... Loved our experience here xxxx

Lovely food staff great all around lovely afternoon

A Group of 7 of us ,all ladies ,age over 50 went for afternoon tea, Coffee was served cold after a half hour wait. Sandwiches had so much mustard and horse reddish they were un edible. Some of the cakes were not very fresh as was the bread. Over all a very disappointing experience.

My first time at this restaurant and it will definitely not be my last. The staff were fantastic, courteous and extremely efficient. The hostess Claire was superb. I ordered the steak with garlic prawns. Wow! By far the best steak I have ever tasted