Subway in Cardiff

Went there today for lunch only to be told where was no gluten free bread ? Which comes in frozen so that should not happen really disappointing subway !

Order was missing the Doritos and red onions.

It’s very nice but they sent me the wrong sandwhich twice

I had a subway salad meal deal. I was extremely disappointed with the amount of potions of each item and was overcharged

I ordered Vegan sauce & after trying it, it was definitely not what i ordered. Very disappointing.

Hi, we ordered several subs and had the order mixed up so several of the toppings were completely wrong. Also I’m vegetarian and my partner is not so my sub I had to swap with his as mine had meat in it. The subs we ended up with were delicious and delivered quickly but it was just a shame that the orders were wrong.

missed off the doritos nachos, sent a different drink than I ordered

He did not read my instructions. He ignordd me when I called, and hung up on me

Polite and very knowledgeable staff. I am celiac and when I stated that I was explained what dishes I could have and what they do to ensure no cross contamination. I witnessed all prepping process myself which included changing gloves and use new utensils. I am very impressed. Thank you very much Subway and the person serving me. I believe her badge said her name was Ewa

Helpful service very busy lunchtime

Rude server does not speak and does not understand what you say. I had a tuna sandwich without tuna in it.

Food not very good tomatoes ordered not in sandwich next to no cheese disappointed. Delivery early polite driver

Ordered 11.36, expected by 12.20. Arrived 1.05.

Missing a cookie from the order and was sent crisps accidentally! Otherwise all good!

Lots of filling fresh tasting best subway I’ve had

The order was missing more than one of the items

Two hours late didn’t receive my drink I’m not happy at all

Other reviews regarding customer service are correct. Very rude manager who doesn’t know how to speak to people, shouts at people and is rude to the staff. Surprised she hasn’t been fired yet

I never received my order, or a phone call to say they are outside. Even though I waited at my front door, there was no attempt to deliver. Although a regular, probably won't order again.

Food was great. Delivery driver was the rudest person I've ever met

Not a fan of the new menu or the way it's done and the older lady working was berating the younger colleague in front of us which I found really unprofessional but both of their attitudes weren't great

Bad customer service. Have visited many Subways across the UK. This was the worst service I’ve ever received from the Subway. Didn’t even ask for intolerances or choices. Not welcoming at all ( at 7 pm!)

Wrong delivery driver won’t answer his phone

Always friendly staff. Very quiet and quick service. Great food!

I love Caerphilly subway its the best subway I been too

Still waiting for my credit for the nachos that didn’t turn up

Good choice and fast and efficient

They wouldn't honour the deal on the app as thier machines weren't working.

This is the worst subway we've ever been to. The service was awful. The lady was so rude to us. I told her we had dairy and gluten allergies (which is the main reason we were at Subway) and she told me she didn't want to know and couldn't help me at all. My daughter only wanted a dairy free cheese sandwich with no other ingredients. She put 2 tiny triangles of cheese on the roll which didn't even cover a quarter of the service. I told her every other subway we've been to they give you one complete layer of cheese and she said it's company policy to give that amount of cheese. She said if we wanted more we had to pay 50p so I agree. Then she laid 2 more tiny triangles of cheese on top of the other cheese, still leaving most of the sandwich with nothing on it. She barked at me numerous other times telling me I was ordering incorrectly etc. We will not be back.

Incomplete order, disappointing!

Driver called to sat outside - went outside and driver not there called three times and advised directions. Was left stood in the cold (-2) waiting and I am pregnant. Not ok!!!!

Completely awful service! Scheduled my food to arrive for my brake and it arrived half an hour late! Food was cold and had to throw away. Called the store to be hung up on 3 times!!! To then them not answering the phone at all!!

Great food and friendly staff, thank you very much

Ridiculously late. Called restaurant to chase delivery but no reply. Food as expected.

Very nice personal. Good service

First subway I've ever been in with limit to number of fillings

Always ask for sandwiches to be cheese and toasted however it never seems to happen? Why give the option if it’s not an option? Delivery driver was rude! He rang the bell at least 5 times in a row , banged on the door consistently and even shouted at me from outside a number of times! I could understand if I was taking ages but I was literally coming down the stairs as we live in a block of flats! When I opened the door the man complained that he’s getting wet as it was raining! Surely if he didn’t want to get wet then wear a coat? Not impressed at all

Very difficult to hold and eat without spilling things out.

Food was extremely late and was cold. Clearly made upon order and left on the side to fester until my delivery driver dared to turn up and do their job. My "cold drink" was also warm also telling me my order was just left and forgotten

Food wasn’t even toasted so was cold

Very pleasant delivery rider and quick service overall.

Thank you for writing on the boxes of what the contents was, much appreciated!

£7.80!!! Wow, and that is a meal deal?? They were really spare with the salad, I kept having to ask for a decent portion but they looked dumb at me, he put one extra spinach leaf on then said I should have asked for a salad if I wanted more!

How long does it take to make a sandwich?

Ridiculous, pathetic, depressing, worst and whatever words are available for bad, all of them combine… order around 2050hrs and arrive @2240hrs… worst app, worst franchise in Cardiff and most of all THE APP #JUSTEAT.

Order received as requested and very happy staff due to the swift service, thanks.

Food was disgusting! The cookies were stale! Ordered the subs toasted but were stone cold and a mushy mess!!!

Really tasty cheese bread a steak sandwich! Nice coffee too and no wait!!

all very lovely however tuna/cheese roll very small

Food was freezing cold and falling apart I asked for it toasted and it wasn’t

I asked for both subs to have cheese and be toasted and neither of them were there was no sauce in the BMT also

Sandwich was cold, no quality seal. As well as asked for max and cherry max

delivery driver was horrible!! attitude stunk. but food was on time and lovely.

Friendly staff, clean, safety screens in place. Sat inside, before seeing a show in WMC.

Didn’t even have our food no phone call nothing!! Just ran away with our food

Where is my drink!! And my food is frozen

Nice girls serving especially the blonde girl at till very polite very helpful nice thumbs up what a difference than MC Donald's cloun place...

The food arrived stone cold disgusting also missing drinks and extra drinks ordered absolutely disgusting had to throw it in the bin , had a similar experience a few mnths back and haven’t ordered since but thought I’d try again big mistake do not order from this branch of subway

Wrong order delivered. Specially when a vegetarian ordered it and received salami, pepperoni and ham with a side of nuggets smh Appalling

Nice clean store good selection

I'm a salad man, the biz V price, great.

Not great service, most of the fillings/breads were unavailable although no mention of it. Took very long also to prepare it, some franchise staff arent helpful at all, treat customers as liability 😭

Food order was wrong, parts missing and in the roll it was all salad, hardly any of the filling orders. Very poor quality.

I not arrive my order 391463397

Nice little restaurant all fillings available really enjoyed. Also has disabled toilet

The meat in my salad wasn't cut at all, they didn't provide cutlery and my tomatoes were completely missing. 7 leaves of spinach also isn't a decent portion in my eyes, sorry lads.

Great nice food helpful staff has disabled amenities

Had a craving for a mega melt so went up at 11:15 as google said opening was 11am. Store actually opened and 10am and breakfast finished at 11am. The nice women serving still made me breakfast. Thank you

Would have given them 5 stars if they had communicated that they had run out of a certain item.

Cycled down to the bay and needed lunch. Went to subway but as there is nowhere outside to secure my bike I took it into the shop with me to be told I cannot bring it into the shop and it will be busy soon. I was the only one in there and there was no queue outside. I left the shop and the manager came outside to say I could not take the bike into the shop and would need to leave it outside. They did not even offer to take my order and bring it out to me. Staff were very rude. I don't know if the owner has changed as I have taken the bike in before with no complaints. Will never go there again.

Food was early and great quality! Thanks

i recieved wrong order there was bacon in a sub and im a muslim its completly not my order delivery driver said its not his fault and couldnt help even though he obviously gave me the wrong order this isnt fair at all ive payed for something and its not here as i said their was bacon and im muslim im going to go further about this

Helpful staff and quick tasty meal 👍

Disgusting.... Food was over an hour late, I ordered food for my staff as a thank you for their hard work. when I called subway they said they hadn't even seen our ticket order. Wrap was half the size it usually is and was not toasted. I am very disappointed and and will not be using Just Eat again which is a shame as i have always done so before. I would appreciate a full refund as the order was SO late. I look forward to hearing back from you.

The subs were fantastic as usual thank you ☺️

A promptly made sub by a very friendly member of staff on the end of her shift. She was very polite and catered to our every need. The shop was clean and disinfected every evening before lock up. This subway was in a convenient location by the docks and we came here after an evening booze cruise.

Friendly staff, quick service and well you cant mess up a subway sandwich as it all tastes the same!! Good option for a quick lunch Takeaway. There are tables to sit and eat at but with COVID prefer to sit outdoors and eat!

Food was freezing cold not Evan slightly warm delivery driver was arrogant and rude

Subway? More like subwait!! Absolutely astounded at the attitude of the sloth subway 'artist' working here. I felt very uncomfortable when he started caressing the vegetables while maintaining full eye contact. He seemed to enjoy the experience more than me. 2 stars is generous.

The Filling was not to the usual standard.

Missing the chicken teriyaki that was meant to be with my salad, so just had a basic salad very disappointed because I needed it for work and didn’t have time to sort out anything else.

Usually this is a good place to order from but today is not good. I ordered 2 tuna melt toasted bites and only received one and it was not even toasted! Hash browns were cold, the food was awful and had to chuck it away. Very disappointed with whoever was on shift today. Shocking

Bread wasn't very fresh and not a lot of filling or relish, had to ask for more just like Oliver Twist!!!

Some of the rudest customer service I've come across. I went in a few weeks ago and another customer had left the door open and I was ordered to go over and close the door before I ordered! Went in again recently with a fold up bike. After being told I couldn't bring it inside I offered to fold it up and carry it despite being the only person in the shop I was still told I had to leave it outside so I just left.

Staff can be very slow. If you're coming here at peak times like for lunch you'll be queuing for a while. Some staff can be quite rude, wouldn’t allow me to carry my fold-up bike while I ordered and another time was told to go over and close the door while I was ordering!

My order has just been delivered elsewhere. To 18 High Street and the lady has just dropped my food to me

One of the ladies was very rude and racist

Went here with a lady who is confined to wheelchair and exempt from wearing a mask, because she can't read the menu I usually order for her, after realising I forgot my mask I used my jumper to use as a face covering,(seen many people wearing snoods or scarfs as face coverings) the shop was empty and we were stood by the door looking at the menu, Simon and awa then proceeded to tell us to get out the shop because we had nothing to say she were exempt( the obvious was staring at her in the face) and because having a jumper over my nose and mouth didnt suffice we were told to get out the shop! We then left after a heated discussion with my client being upset and the feeling of discrimation in the air. I went back to the shop with my mask to tell Awa and simon how i wanted the complaint procedure, on returning I then find her serving a lady who wasn't wearing a mask !!!! How is this acceptable, why was this lady with no mask so different to us? Pure attitude and discrimination against a lady who is in a wheelchair and local to the area! and never will I return to this branch of subway with any of my clients!!!

Such a long time since the last Subway meal. It was lovely

Good value meals, friendly staff. It's a small Subways and can get very busy at times. Convenient if you want to get food to take on a Bay Walk.

Beautiful food, clean and good service!

This particular subway has the worst costumer service ever.. It looks like they hate working there and it shows ! They were so rude, we are definitely not coming back there, my youngest ended up in tears!!! What is wrong with being nice, specially at the moment when we are all struggling.

Food arrived quickly and was very good

Queue outside due to it being lunchtime and only 2 people entering at once, fair enough. Once we got in, served by a lovely guy who was very friendly. All menu items looked available. Standard subway ordering, pick the bread, meat, salad etc. All done in line with covid friendly precautions. Hand sanitiser available at the door if wanted.

Mighty meaty wasn't meaty. I eat these a few times a month and my son works for the company . There was 3 meatballs and a slice of thin meat . Wont use this branch again

Food took ages to arrive when it came food was squashed with items missing

friendly staff lovely clean premises and yummy food

Late, driver lost followed him on tracker he was all over the place, even going back to passed the takeaway I had to ring him to tell him he was at wrong address, driver sat in his car and I had to wait for him to get out, I moved back to allow him to put on doorstep instead he pushed the food at me - no mask. Food was cold and one item wrong not what ordered and was so poor i binned- not a great delivery.

Food didn’t arrive at all, driver rang to say he was outside but was nowhere to be seen.

Not complaining about delivery as they kept me informed re driver availability. What is disappointing is that we have only ordered this week as a new customer on Monday and today however both orders on one of the subs had fillings that were not ordered and spoilt the food. Shame but won’t be ordering again from the takeaway.