The Shy Horse in Kingston upon Thames

We arrived as a party of 10 and were seated very quickly and introduced to our waiter Jake. He quickly took our drinks order. He then took our food order. I really liked the way he checked he had 10 meals on his order and that he double checked he had the correct meals. The meals arrived and unfortunately although the plates were very hot the vegetables on the plates were only Luke warm. Explained to Luke and he quickly took the plates away and brought them back (presume having microwaved them) with a new jug of gravy. Bar for this the Sunday lunches were extremely tasty and good quantities. Well done Jake for coping with a table of 10 that contained kids, elderly and a person with a strawberry allergy. We are not as easy bunch.

Food excellent and great service too

Food was absolutely lovely , like restaurant qaulity , we just went on probably the worst day to go "mothers day " so extremely busy nit a table to spare , so bit of a wait for everything, but considering how busy it was, the food was still excellent ,would recommend.

Food was acceptable, ambiance was good. Light on vegetables. Would like plate to be about half full of vegetables. Service left a lot to be desired, it took 2/12 hours for a family two course lunch.

Had a lovely evening tonight with friends and family. The food was outstanding, and I will definitely return soon.

Excellent meal at the shy horse Jake served us well. Excellent food Excellent service highly recommended 👌

Just home from a wonderful mother's day meal, this was my first time eating here and whilst incredibly busy, the service was fantastic, the atmosphere was relaxed, everyone was super busy but friendly and helpful, even with my 1year old. Each dish came out hot and well presented, the food was delicious. We chose the sticky chicken, creamy mushrooms, roast trio, and chocolate trio! The best roast I've had in a long time! 👌🏻 As said, it was very busy (to be expected), but the team there today made it seem effortless. Thank you all for a wonderful 1st mothers Day meal!

5 out of 5. Second day coming here. Last night with friends. Had the sea bass which was lovely. Then today I had the most amazing 3 course Mother’s Day meal ever. All 3 course were delicious and amazing. Food delicious, staff exceptional. Great time.

4 people, 4 steaks, with chips & sauces, brilliant. Cooked as requested. Service by friendly, efficient staff. Highly recommended Dhillon, Jake, Charlie & others.

Haven't been here in years but had a recommendation from a friend. Was really impressed with the service and quality of food. Had the Sunday roast which was REALLY good

Great service at lunch today from Zoe and colleagues. Considerable improvement since our last visit about a year ago. Well done!

Amazing new menu, the signature burger was one of the nicest burgers I've tasted! Can't wait to try more!

The food was lovely. The staff were very helpful and friendly. There was a good atmosphere.

Lunch with a friend, nice atmosphere, fantastic food & service. Had calamari to start then a lovely lamb shank with creamy mash, seasonal vegetables. This was followed up with a nice coffee and flapjack. Our server Abbie was very polite, caring and friendly would highly recommend visiting for all and it’s dog friendly which is a big bonus.

We’ll definitely be returning! The staff were all lovely and our server Elisha was super friendly. Our food came out quickly and tasted great. Would definitely recommend!!

Had a lovely meal and the Zohha our waitress was very helpful x

Had a wonderful lunch today, lovely food would definitely recommend all served by the lovely Zohha

Food was fantastic, service by Jake was speedy and thorough. Atmosphere very pleasant indeed. Would definitely come back.

Thankyou Jake, service was great!!

Owen brickle had lovely service

Lovely vibes and decent prices shoutout to Owen for being amazing aswell

Attentive service from Jake - generous kids portions and tasty steak

Food was great Charlie was super helpful

Food was perfect and Charlie was very helpful . Great night out

We visited for the first time last weekend the food was great, atmosphere perfect, Chris and Charlie looked after us both, great guys and the bonus only a 15 minute walk from the hotel at Chessington. So good we used it both days of our stay

Decent food though be aware of using the app ordering. We went with friends, ordered the same time. My friends ordered mains only, we ordered bar snacks and mains. First round food came quickly both for us (bar snacks) and our friends (main), when it came, I asked the waiter to bring the main as soon as they are ready, however 30 mins passed by, our friends nearly finished their main, no sign of our main course and kids were screaming for more food. I chased with another waiter and later got told they are starting to cook it now, and will be 10 mins (?!). When the food finally arrived, which was about 45 mins - 1 hour from ordering, the waiter told us they couldn't adjust the time for the main course becuase we ordered the bar snacks which got treated as starter. It sounded rather peculiar, and needlesstosay, it could have been a great experience but ended up with a frustrting one due to the long wait for food. Would recommend anyone eating there not to order starter/bar snack and main and/or desert together on the app unless you dont mind waiting.

We had a large family birthday meet here on a Sunday. The Shy Horse sat us all together, were friendly, served good food which came out all in good time and they had no problem with our balloons or birthday cake. Thankyou it was a good afternoon.

Fantastic place, highly recommend

Great place lovely customer service, very nice food would definitely return

Very good and would highly recommend

We booked the Shy Horse for a Valentines evening, the tables were done lovely and the team that served us were fabulous, knowledgeable, super friendly and helpful. Overall the four of use had a lovely experience, the food was superb and consisted mainly of Garlic King Prawns & Chorizo as a starter followed by 10oz Sirloin, a couple of pints and Pinot blush. A lovely experience and will be back again. Thanks to all that made it a wonderful evening.

It was our first time at The Shy Horse, and it was a great experience. The food was lovely. The staff were very friendly and very accommodating of my family, including my disabled sister. They went above and beyond, especially Caroline, who served us all evening. We had a lot of people in our party with allergies and intolerances, and the chefs did a great job getting everything right for us.

This is so far our favourite place to dine out whenever we come to Chessington park. Tasty spread , great menu and kids friendly. Highly recommended!

Incredible food! Was seated and served very quickly, lovely busy vibe from the pub today. Highly recommend the shy horse

The service was fabulous and the atmosphere was great - loved the books and toys for kids - kept my little one entertained! Will definitely come back.

We had a lovely visit. The food was fabulous and the staff friendly. We had booked with it being valentines day, the booking process was easy to use. We were offered a choice of valentines menu or all day. We chose the valentines menu. The menu choices were varied. I was pleasantly surprised at the portion sizes and the food was delicious. The staff were friendly and polite. We'll definitely be back.

Valentines advert on roadside invited in to book with a deposit per person. Perhaps as we hadn’t read the reviews. Music was house funk boom boom dj. If I hadn’t pointed out the bleedin obvious ref low volume and love songs the boom music from the dj cd set would have make everyone think it was a nightclub and would still be deaf! My partner’s main meal of fish was excellent. However the starter with roasted sour dough bread clear wasn’t the type we have ever had before tasting like normal bread. The hunters chicken was supposed to have triple fried chips - have you ever had triple fried cooked/chips they are crispy not soggy! The Hunters Chicken was awful- waiter said he had never had proper hunters chicken!! The mature cheddar was clearly USA plastic cheese slice and the crispy bacon was barely cooked, road kill would be a better description for the dish. Salad hmm why bother ? But was the best bit of the whole dish! Looking at others peoples plates I’m so glad I didn’t order the chewy steak. Many folk left lots on plates. Doggy bag taken by one - for the dogs perhaps. Overall very strange place (Shy Horse - SH stands for something else). I will Defo go elsewhere next year. Nearly didn’t get the deposit back (bit of Fawtly Towers caper from silly waiter returning it!) and waitress added bill up as per normal prices - not the £30 offer. Oh well Mothering Sunday next - I’ll goto a steakhouse thanks as at least they do know how to sell food! I would suggest doing basic pub food and not try to dress mutton up as lamb! It explains why it wasn’t very busy for one the busiest events for couples of the year! It’s probably not the staff at fault it’s what they are supplied by the chain and told to cook. There are places 100x better than this where I’m from in Kent! We didn’t leave a 10% tip!

The Shy Horse has an interesting menu... orchestrated by someone who clearly cares. Some good old fashioned choices on there too... pie, fish and chips, lasagne, etc. My fellow diner's pie looked brilliant and apparently that's exactly what it was. Another of my esteemed colleagues (he's not esteemed at all) had the paté starter which didn't look great but tasted fine... you know when your paté has been in the fridge for a while or the air gets to it and it turns grey? (SEE PHOTO) They wouldn't serve it at The Ritz... but I guess this isn't The Ritz. I ordered the lamb shank and a whisky because I'm a man and that's a manly order and I have to assert my uber masculine dominance in anyway I can on these business dinners. Anywho... the shank was £24.75 plus a nice whisky = £30 all in which isn't bad for London really. It was cooked beautifully and when it's done right I'll pay whatever. It wasn't the biggest shank I'd ever had but it just about did the job. The whisky came in a brandy glass... not sure why but it was clean, that's the main thing I guess. The staff were quietly efficient and attentive throughout. There is car parking too. I would certainly recommend it to others and if I find myself in the area again, I'll be back.

Jake was helpful ,engaging and happy in his demeanor..would love to come again..thanks

Spent the afternoon here today between appointments locally. Perfect setting for catching up with some paperwork and excellent service from Jake who recommended a nice hoppy beer for me. Thanks.

Had a lovely meal for my mums birthday. Our waiter Jake was very helpful and friendly 😊

12 of us for 3pm lunch. Starters & main courses excellent, staff friendly and professional. Good value for money Highly recommended Will return soon to taste other menu items.

Great staff and service, good selection of food & drinks. Lovely location.

Lovely traditional food and service is great! Thankyou to Jake for being so friendly too

We had a wonderful cozy Friday evening pub meal with AMAZING service by Jake. Excellent food. Thank you 😊

Very nice and cosy pub, and extremely dog friendly too. The food is very nice. What stands out is the pizzas and a non alcoholic drink called Country Garden. There is a large dedicated table for dog treats, water, blankets etc. Definitely a strong candidate to become our local pub

Great cosy atmosphere, warm welcome … great start . Pub is bright and spacious , service is quick and efficient. FOOD. 2 adults and 2 kids . For kids from their menu Beef burger with fries and bake beans (£1 extra for cheese, little bit pricey) : Burger was good, baked beans are baked beans 😊, portion of fries little bit small. 6.5/10 from the young gourmet . Chicken nuggets, fries (good portion 😉, maybe taken from the burger 😅) , veggie stick (what an idea with nuggets) . No much to say and a nice 8.5/10, the nuggets getting the leads!!! For adults : Pie of the day : Very good and tasteful, mash was lukewarm but with gravy on the top, that it, problem done . 8/10 from the grumpy wife ( can you imagine 8 from someone grumpy …) Ribeye: Ask for rare, was medium rare but the meat was juicy and very good . Mentioned it and they apologised and resolved it with a nice gift ☺️. Can happened Not always easy to control the cooking . Triple cooked fries were ok . 6.5/10 (8.5 if cooked rare ) So please do not hesitate with this place great value for money .

Me, my mum and sister stopped off here on the way home from New Wimbledon Theatre. What a great find! The food was absolutely amazing and the staff were very friendly. Would definitely go here again if we're ever back in the area 😊 Highly recommend!

Cosy, friendly staff and very tasty food. Just had to add that 5 years later still great place to go, food was lovely and staff very helpful and friendly as usual.

We visited the Shy Horse in Chessington this afternoon and were not disappointed, we were served by Chris and chef Miguel but can honestly say that all the staff that served us were lovely. We had the lamb shank and it was delicious, will definitely be back ! Thanks again. Ivana

Great place for a meal with a good bar/sitting area near the fire 🔥

We went to the Shy Horse for our pre-Christmas lunch. Lovely atmosphere and friendly staff. The menu is varied, with something for everyone; the food was cooked to perfection and beautifully presented. Absolutely delicious! It was very busy due to the time of year, however our food and drinks were served promptly without any delay. Worth mentioning that I have spinal/mobility problems and the staff really went the extra mile to make sure I had a comfy chair. Makes you feel valued as a customer.

Visited the Shy Horse for our pre-Christmas lunch. Lovely atmosphere and friendly staff. Varied menu with something for everyone; our food was cooked to perfection and beautifully presented. It was very busy due to the time of year, but our meal was served promptly with no delays (and was absolutely delicious). Worth mentioning that I have spinal/mobility issues and the staff 'went the extra mile' to ensure I had a comfy chair. They didn't have to do that, but it makes you feel like a really valued customer. Looking forward to our next visit already!

Have previously visited and it was "okay". Visited again last night and was great! Think there may have been a change of ownership/management since my last visit. Duty/Bar Manager was very friendly. Menu choices were great. Price reasonable. Food was beautifully presented and tasted fantastic. Service speed was perfect. (Admittedly it was a Wednesday eve and it was quiet.) Environment was lovely too with log fire on the go. Will definitely return for either a Sunday roast after a winter walk or summer lunch in their garden. They are dog friendly - but dogs need to be well behaved and on a lead.

The Shy Horse is a very pleasant pub with good food and a good cellar.

Lovely gaff. Everything spot on. Will come again! Recommended for families and groups.

Great selection of beer, amazing food and the service was remarkable. Will defo be back

Popped in for lunch with family. Food was nice and good value. Great atmosphere. Charlie our server was friendly and welcoming.

The best Roasties in the South East.

Great evening with great food, would recommend

Great food great stuff great service will definitely be going back

We all had a great time, very friendly staff and they looked after us very well

Good server that Charlie, was very helpful to my sister and I. Lovely pub

We were visiting the area and decided to try out The Shy Horse for dinner. To begin with, the interior is charming. Everything is clean and warm, with nicely spaced tables and seating to accommodate all sizes of groups. The staff are very friendly and attentive and efficient. The food is fantastic. We ordered the Steak and Venison pies and both the pastry and fillings were absolutely delicious. The chips were done perfectly and the gravy went with everything (I was tempted to drink it). Thanks for a wonderful meal!

I love the shy horse! The service is amazing and so is their food. Their decorations are super cool.

Enjoyed our meal in the week. Always find it tricky finding somewhere good between Xmas and New Year but Shy Horse was amazing. Charlie was excellent taking our order. He was polite, patient and attentive whilst I took forever to make up my mind. Charlie was very helpful recommending what we might like. He was right - the beef was outstanding. Will definitely be back.

Christmas dinner was FANTASTIC !!! really enjoyed the meal! Especially as we found ourselves unexpectedly let down on Christmas morning, luckily managed to get squeezed in here at 4pm. We had been for lunch recently so expected it would be as good! Cosy pub, staff very nice. We will definitely be going again.

James gameshow Hicks made my night wonderful. His service and his welcoming demeanour made me feel uplifted and welcomed. Could not recommend this pub more! Especially at new years. Fab time!

Such a lovely experience, we were well-catered for with friendly staff. Elisha and Chris were great and very attentive. Would definitely recommend!

A beautiful charming country pub! First time we came here and it won't be the last! Everyone was very warm and friendly. We dined in a relaxed atmosphere. We enjoyed great service from Sofia who was personable and attentive. Had the Mac & cheese and crispy buttermilk chicken burger. Everything was delicious! Would thoroughly recommend!!

Came across this lovely place. The atmosphere is welcoming. I was served by the lovely Sofia who was very friendly and helpful. Ordered the Fish and Chips followed by Chocolate Trios which was a real treat. Highly recommend!

We came here for Christmas Day and it was a lovely atmosphere. The staff were so friendly and very accommodating with our table requests. We had a lovely server (I don’t know his name, sorry!) and he was excellent with my daughters. My daughters had a great time too! Thank you so much for a perfect Christmas Day ☺️

What was great was the friendly & accommodating staff, our seating location + arrangement & the excellent food! No-one in our group could think of anything you could have improved on.

The calamari starter was chewy not crunchy and lukewarm. The burger main course was only lukewarm and I suspect had been hanging around a while. We had to ask them where the onions ring were. Needless to say they were only lukewarm. When the waiter asked if we’d finished our starters he said “the main course is waiting for you”. The mini Bakewell sponge and custard was delicious. The accompanying latte was dire. The cup was only three quarters full with a lukewarm liquid and no froth. My two friends had the same starters and main courses but different drinks. One friend had asked for a cappuccino and this also arrived three quarters full and lukewarm. My other friend had a hot chocolate. This arrived as a cup of grey liquid but because it was hot she decided to keep it. The latte and cappuccino were returned as we’d had enough by then. A lady brought over fresh drinks and they were perfect and delicious. She said the one who did our first coffees was training. He needs to have all his drinks supervised until he gets it consistently right. This was our Xmas reunion and the poor standard did partly affect our enjoyment. The burger and chips could have been great if only they had been hot. In hindsight, we should have asked for freshly made calamari and for the burgers to be put in a microwave at the very least but it wasn’t a short walk to the bar. We won’t be going back to the Shy Horse again.

Came in for lunch today and our waitress was very attentive and helpful with our order, checking up on us and advising us with the menu. We had the Hunters chicken which was the best I have ever had. Quick service too. Lovely Christmas lunch out.

Had a lovely time. Served by Safia and she was great.

The food is always good quality, cooked well and beautifully presented. A good and varied menu for both food and drinks. Of course a huge mention to the staff who are always very attentive. There were only two staff today at a very busy time, which we were surprised at; however, the guys managed admirably, no delays or waiting around for food to arrive. Real big shout out to Chris and Dylan.

Went and had a great time!! Served by safia and she was great

Cheap Frozen Food Presented Well - PLUS Owner Lies In His Reply I ordered their £17.95 'signature burger', the patty was a cheap frozen patty that had been defrosted and heavily grilled (the type which is oddly white inside and you would get if you ordered a burger in a soft play centre). Took one bite and sent it back for the fish and chunky chips. The fish was ok, but the chips were obviously frozen and just chucked in the oven. Credit to the waiter who didn't argue with replacing the food, but good customer service doesn't make up for the rubbish food and high prices. UPDATE: Following the owners feedback, the dish was NOT removed from the bill, because they get you to pay upfront. The burger was replaced for a cheaper fish and chip meal with no reimbursement. The owner's response is completely void of any responsibility for the Iceland style burgers and chunky oven chips that was served. The waiter didn't hesitate to replace my food because he knew 100% about the trash he had to serve. Save yourself £££ and pick something fresh up at the M&S petrol station around the corner.

Dropped in after a lengthy dog walk to have a pint and get some work done. The staff are super friendly and helpful and were great with my dog. Had a sandwich which was good, but could have been better. Would definitely visit again for the service alone. Nice and cosy atmosphere.

Great spot for some tasty food. Nice local pub, friendly staff, fresh meals.

Had a lovely experience and the food was great. Was very impressed by the service from Safia-will be coming again!

Came for a delicious lunch today and was served by Safia. She made our experience wonderful so we will definitely be returning!

Came with my family for some lunch after Chessington, lovely atmosphere and service from Safia. Will definitely visit again!

I had a marvellous experience that recently popped back for a xmas Turkey meal . This was out of the world amazing, such flavoursome meats. It's really great to keep coming back 😋

I ordered their £17.95 'signature burger', the patty was a cheap frozen patty that had been defrosted and heavily grilled (the type which is oddly white inside and you would get if you ordered a burger in a soft play centre). Took one bite and sent it back for the fish and chunky chips. The fish was ok, but the chips were obviously frozen and just chucked in the oven. Credit to the waiter who didn't argue with replacing the food, but good customer service doesn't make up for the rubbish food and high prices.

Excellent place stopped off on the way back from Chessington, done no research on the place, lovely atmosphere the staff where excellent and the food really really nice, We were 4 adults and 2 under 5's and everyone finished their food

Booked a table last minute on a Saturday evening. Child and dog friendly. A truly authentic, cosy gem. Food was absolutely delicious, staff really nice and catered for a hyperactive 3 year old after a busy day at Chessington. Thank you guys!

We were very impressed with the Sunday roast. I am usually sceptical of turkey, but it was phenomenal. The service was also quite good

Would score 0 if I could Service was shocking, clearly understaffed. Orders were forgotten about for drinks then the food we ordered we were informed 45 mins later was no longer available with very little empathy! And the pasta that did come out from kids menu was cold in the middle

Food was ok, service was awful. Ordered food and were told 3 times they didn’t have it. Ordered drinks and they forgot to serve them. Clearly run by misfits. Not worth the price at all. Don’t waste your money or time. Half the party got their food 20 mins before everyone else did.

Venison Pie was delicious. Really nice winter food

We had our annual Christmas meal, which we have been having at the Shy Horse for the last few years now. We always love coming back as the team is so great particularly James and Kelly who help to make the lead up and the actual evening so smooth and the food is always lovely

Amazing service and really delicious food definitely would recommend

Really good atmosphere and the food is amazing, team is lovely too and always have a good experience when here, definitely recommend

Mixed experience We visited 10/12 for a late lunch have visited quite a few times and had no problems lovely staff Food this time was good but was spoiled by a male staff member His attitude was a bit arrogant and condescending regarding an mild allergy treated us as we didn’t know what we could eat or order Then whilst we were eating he must had gone outside for a break and had obviously been smoking when he returned he sat down down at an empty table next to us where we treated to the waft of stale cigarette smoke He sat there on his phone having a conversation whilst we where eating I would like to think this was unacceptable behaviour by a member of staff in a restaurant whilst people were eating and will be dealt with Spoilt our lunch and left us a bit dissatisfied

Not bad food, but we won’t be in a hurry to return because it was such slow service. We were there for 4 hours just to get a 2 course meal! And that was at 5pm - we thought going early for dinner would mean we’d get quick, attentive service but they seemed very short-staffed…

Jake was a fantastic host and made us feel very welcome. Food was great and live music on a Monday was a plus too. Highly recommend!

Came in for a quick bite to eat really enjoyed the roast beef thank you for having me even when you were busy I had a great meal thank you Billy

Wonderful pub great staff and atmosphere! I would highly recommend to anyone looking for a great Sunday roast! Best pork belly I have ever had, the ribeye, pies and signature burger are also absolutely perfect! Great beer and attentive wait staff! Chris, Kelly, Jake, Charlie and the whole team took great care of us. I will be coming back again soon! My new favourite pub.