The Ship in Stockton-on-Tees

First time at this restaurant in years and we were bitterly disappointed. Parmos were thin and the béchamel topping was tasteless, chips were dark in colour and tasted like old fat. We had to chase up drinks, were never asked once how the meal was, and waited a good while for any service staff to appear to ask for the bill. Adding insult to injury, you have to pay extra for garlic dip (£1), coleslaw (£2) and even a takeaway box (50p). Plus they add a 10% service charge on. We asked for this to be removed due to the lack of service - all in all an overrated venue, and average food. The place was packed - it obviously attracts many people due to the extensive parmo menu - but they should focus more on service and quality. We won’t be rushing back.

Food was absolutely lovely, service was lacking. Went for dinner for my birthday just the 2 of us, couple other parties for birthdays were there too. Had a table booked for 6:30, only had mains and a drink each, left at 8:15pm after requesting bill otherwise feel we would have been waiting longer. Food not checked on until finished, so no additional drinks offered. It felt like they didn’t have enough staff on or they couldn’t be bothered.

Arrived to celebrate a birthday waited nearly an hour and a half for food it arrived cold and over cooked(dry) The meals are pricey over £20 a meal and drinks are over £6 for a pint Not once were we asked how our meal was,do not visit here it’s of a very poor quality cuisine

We pre ordered our mains as 11 of us and 2 of those were young children. My daughter set our meal for 4:30/5pm because we wanted to include the kids not just adults having fun. We had to pay 10% more because we were a large group!. We were all on time and sat and we waited and waited and even more waited. One family walked out as they had waited so long and we were starting to talk about going to a chippy. The bit that confused me was plenty of staff on and the kitchen was churning out meals which we kept getting excited everytime the kitchen door opened 😁 but alas it was for another lucky patron. Eventually one of the little ones was just starting to bite her fingers off so we asked someone, they never came back to us, this happened 5 times. Then someone approached the table 😱, and asked about more drinks, me being me said could she please go and find out about the food as we had been waiting 1hour 40 mins, and my grandson had to leave by 6:30 as he had something on. She said she would check and came out and said 5 to 7 minutes and it would be here. We we grateful she came back as nobody else made eye contact. Food arrived by about 10 mins so over the 5 to 7 mins, I was picky by now! but youngest grandchild aged 2 was down to I want sweeties now but was so happy when sausage and chips arrived. Eldest Grandson downed his meal like he'd never been fed and he had to leave 😢. We ate our meal, didn't order dessert, so they lost out on about £70/80 as kids needed beds and paid the bill after asking them to take the tip off the bill and the 10% for our massive party of mostly parmos and 2 little kids meals. I don't normally slate on places unless it's really bad but this was terrible but food was great but we weren't sure if we were just hungry and relieved we didn't have to find a chippy.

Overrated!! Wanted to go for a while. However, on arrival, we were met with a smile and led to the table. Ordered a short time later parmos x2. We waited at least one hour. After bringing this to the attention of waiting staff, I was met with a very stern faced person who didn't seem to be bothered. After a little wait, our food arrived, luke warm, due to us being incredibly hungry we ate however, although the table next to us was served within 15 minutes. I requested asking the bill shortly after making my displeasure know to the manager about the wait and the food temperature she didn't seem that bothered at all, but offered 10% of the bill, all of 4 pounds!. Looking around the place wasn't all that busy so there's no excuse. Oh well, lesson learnt!! .Will be reluctant to return...

This is a lovely little pub that serves excellent food each and every time we have been we have never been disappointed. The Parmos are the best but lots of other dishes available that are equally as nice. Never have to wait long even when it’s busy. Staff always lovely and friendly.

Booked a table at the Ship, for lunch. for 2 of us, When we got there we were seated and ordered our drinks, , shortly after this we ordered our meals, we both ordered the scampi,an hour later we were still waiting for our meals to arrive, when they did the scampi was overcooked, they were hard, crisp and greasy, the mushy peas were cold. I had to remove the coating from the langoustine in order to be able to eat it.we like the pub, though will think twice about going there next time. Very disappointing visit.

Just wanted to write this review, as the previous reviews do not give the true picture. First time visiting the ship, we got there as they are starting to put their Christmas decorations up. The pub looked very inviting. We were shown to our table. We're asked what drinking we wanted, and they were delivered. We ordered our food. When the starters came I was amazed how lovely they looked, decent portion too. They tasted amazing. The mains come, again decent portions, and tasted fantastic. From start to finish, the service, quality of food and the price wascamazing. Loved every minute if it. The ship is obviously very popular, as it was full as we was leaving. We have booked to go back over the Christmas holidays. Starters - chicken strips Mains - ye olde parmo Classic parmo Pomi parmo Peppercorn chicken Sides Garlic bread Onion rings

Been twice and both been bad experiences so won’t be returning. Sunday Roast chicken dinner, the amount of chicken was pitiful. Veg cold. Yorkshire pudding uninspiring. Over priced and service not brilliant.

Poor experience based on previous visits. Portions are massive but food was greasy, service slow took 40 mins for 3 mains to come, sat near the door so constant draft and stream of people stood around us. Took plates, waited 15 mins no offer of desserts or drinks. Asked 2 waitresses for the bill as we were completely ignored by the first one, no one told us we needed to pay at the bar so sat for another 10 mins and then realised we paid a service charge we weren’t made aware of after we left. 3x meals and 3 cokes £85 - not good value based on quality and service won’t be going here again

Absolutely shocked at the Sunday roast! Extremely over priced for the small portion that we received, the meat was rock hard and dry, the roasties were terrible and the Yorkshire puddings were dreadful. I tried to complain to multiple members of staff, they weren’t interested. Tried to speak to a supervisor with no offer of anything or even an apology. I have been here many times in the past, the last 3 visits have been awful and I will not be returning, it used to be a really nice place to eat but has really gone down hill.

really shocked by these reviews ! i have been here a few times and the last time we came it was absolutely lovely , food was spot on especially the parmos and the carvery’s , the two women who served us were lovely too very polite and the atmosphere was spot on , a lot of people don’t realise working in hospitality can be hard and at the end of the day we are all human

Visited for lunch on our way home after a lovely weekend away in our campervan with our little dog, ordered food abit pricey tobe honest (we both had a parmo), would have had sunday lunch but thought it was abit much at around £ 20 each, food arrived and we decided to have a glass of wine with it, had only had a bite or two then the wine arrived, the young girl balancing 2 glasses of wine on a tray managed to pour them all over me!! One fell over then the other,all over my meal, the chair ect, broken glass went everywhere 😩 An accident did feel sorry for her, I know, but why she didn't just carry them over I don't know! Everyone looked over too, I felt very uncomfortable!! I stood up dripping wet, while they raced round collecting all the glass, noone seemed bothered that I was soaked!! I asked for a cloth or towel but nothing, luckly we were in the campervan so I left and had to get changed on the carpark, they replaced our meal and we carried on, food was ok, but they'd missed some sides off, and still charged us for them, thought they might have compensated us by knocking abit of bill for the inconvenience as I was soaked,!! Didn't seem to care, now I've just noticed they've added an ex 10% to bill, robbing swines, £69. 36😳 For 2 parmo, 2 glasses of wine, a beer and a ginger beer, Wont be returning any time soon 😲😠

We have visited 3 times now on recommendations from friends. Every time we have had the parmo! The rest of the menu looks really nice but the parmo has been that good every time that we always order it again. For me they are worth the money, as you get what you pay for, I think £20-25 depending on size. We will visit again and continue to recommend to friends.

Have visited The Ship many times but they now seem to pricing themselves out of the market. An average bar meal costs around £20 which is top end price and the food should be pretty good for this but unfortunately this isn't the case. The drinks I have to say are very overpriced at £10 for a small flute of prosecco!! I'm afraid before long people will get wise to this and go elsewhere. Getting too greedy! Shame as it was once a very good pub.

Salt n pepper chicken box, had hardly any chicken, just 80% disgusting potato and ok wedges. Daube of beef - Just fat. Service charge 10% added to the £40 bill, without knowing. I complained about the chicken, so they just added scalding hot additional pieces, not cooked in the salt and peppers. We complained about the fatty beef, this was just ignored. The manager didn't ask if we were happy with the food (knowing what the answer would be), as we walked out she shouted have you paid, which we had, despite the poor value for money. Avoid this expensive pub food at all costs!

Disappointed with the overall experience The Ship used to have a great reputation when it was ‘pub grub’, they are trying to make a village pub into something it’s not. The service was abmissmal, the food not much better! The scampi was terrible, think it had been sat under a heat lamp, as the peas were shrivelled too! Huge chunks of undercooked potatoes can’t really be described as chips …and for £20, it was the dearest scampi I’ve ever had in my life . It didn’t come with tartare, we weren’t asked if we wanted any sauces, we had to chase someone down for them …and a tiny pot of watered down ketchup for 4 people! Admittedly the rest of the party enjoyed their parmos We didn’t get offered the dessert menu, instead we were told we would have to leave our table, as the next party had arrived, we did spend a lot of time talking, but hadn’t been there for 2 hours. Whereas the regulars on the next table, who arrived before us, weren’t asked to move tables ! Then we were asked by 3 or 4 different servers, had we ordered desserts? Managed to sort a dessert menu, and after being told we could now stay put , we all ordered a dessert What’s with the automatic service charge applied ..understand restaurants do this , but surely not a pub?

We arrived at the ship and was shown to our seats,prompt ordering with our drinks then around 5 mins later they came to.take our food order, food took around 20 mins to arrive, ordered 10 ounce gammon stake, chips, salad, the chips were not that good, stodgy, the fried eggs were burned and the gammon had quite a lot of fat on it, also ordered the 5 mini Parmos which were nice, again the chips thst came with them were stogy amd not nice, we were both disappointed with the.overall food we ordered, i have been.before and the.food has always.been good but this time was a let down, safe to say we wont be returning

We asked for a bottle of house wine. When the bill came it was £24.50 and then they add a 10% surcharge on everything! Outrageous

Me and my partner had been looking forward to coming here due to the positive reputation of the food, however the experience was dampened from the start of our food and drinks order. Once seated a young waitress came over and took our order, we both ordered our food and drinks and we were slightly worried from the start as she didn’t write a thing of our order down, the drinks came first of which both were wrong, after these were changed we waited for our food, the wait itself wasn’t too long however when the food came out my meal had been completely missed off, my partner ordered a parmo with extra slaw and a side of garlic dip, i ordered a parmo platter with a side of bbq dip, when the food arrived we were given my partners meal in full but with an extra slaw and garlic dip we did not order (which i told the server when she took the food away for my meal to be made) when my meal finally arrived we were still given the extra slaw and dip regardless that we didn’t touch. the server apologised and said she would put a discount on our bill which we appreciated, however when my partner went to the bar to settle the bill the man on the till showed her the bill which had the extra sides on that i had told the server we hadn’t ordered, when my partner told him it was wrong and we hadn’t ordered them she asked her if they had been eaten which seemed extremely cheeky, because she was a bit shocked and focused on making sure the bill was right she missed off the 10% service charge at the bottom that wasn’t highlighted, something which considering we were to be given a discount off the food for the inconvenience i would have expected to have been taken off. The food was great but the service from start to finish ruined the experience for us.

4 of us attended for my partners birthday meal. The waitress forgot to order 1 of our mains, by the time the missing meal came out the rest of us had finished. 5 mins before it came out they asked if we wanted our food to be put under heaters over half was already gone by this time. The waitress came to our table raised her voice and argued we hadn’t ordered the 4th meal. I asked for a glass of water during the midst of everything which was never brought over. I had put on our online reservation could they bring out a desert to commemorate the birthday we were attending for this never came. A staff member spilt a drink all over a lady on a table opposite us I ran over with napkins, the staff did not offer to replace these. When we went to pay we were told to work out splitting the bill ourselves at the bar. Another member of staff came over a few mins later and said they could work it out on the till, I don’t know why this wasn’t offered in the first place. When we paid our bill was in excess of £110 and they deducted a £3 drink off the bill to “apologise” poorest service I have had in a long time and will not be returning/recommending. I did feedback to them via email and received no acknowledgement or further apology just that they would use what happened as a case study for their staff. This put a dampener on the celebrations we wanted to have.

We ordered 5 meals. 2 Sunday lunches, 1 parmesan and 2 scampi. The parmesan and Sunday lunches were cold. The vegetables to compliment the Sunday lunches arrived 5 minutes after the dinner was put on the table. We asked for tartar sauce, which never arrived. All in all, very disappointing as we had been last year and had a lovely meal.

The setting is lovely and the staff were nice enough in terms of service. We waited for an hour for two Parmesan meals (the menu specialises in these and so this wait felt unacceptable). When they arrived, they were dry and the cheese and béchamel was very sparing and just ‘warm enough’. Overall we were really disappointed, but it was a pleasant enough environment to eat in.

Amazing parmos but the chips let it down. Just a suggestion need to be thinner and crispier. Staff more than helpful and over all great experience

Can t understand all the negative reviews! Flawless Sunday lunch and great service , I ll definitely be going back at some point

Second time I have eaten here , 1st time was for a big family meal , food was lovely but a little cold but there was alot of us and we did all get our food at the same time. 2nd time was for Sunday lunch with my partner food was lovely nice and hot!! Was not to busy as we went early. Very good value for your money nice and clean too! We will be back to eat here again but will make sure it’s not at a busy time!

After reading previous reviews we were worried about our meal - we had booked a table for 5 for my mums 55th birthday meal. But we were all pleasantly surprised! The service was great, our orders were taken quickly and food delivered promptly. Everyone enjoyed their meals! We would definitely come again. Don’t be put off by bad reviews

We booked here for Christmas day lunch and I absolutely cannot stress how bad it was. Firstly I must add that we paid over £100 per person, totaling nearly £600. On entry the staff were warm and welcoming. And that's literally where it ends. Upon being seated at a table that was poorly dressed with nothing more than a napkin and a Christmas cracker, our drinks order was taken and some appertisers were served. Soggy grease laden fried bread with halloumi and pesto. Our drinks arrived, and amongst them was a pink prosecco that was flat so obviously the seal had been broken at some point, however this was rectified. Next came our garlic mushrooms starters which wernt too bad, but were all cold. This was followed by the prawn cocktail which was okay, but not the best. One of us ordered the smoked salmon tart which was dry and resembled something from a supermarket bakery. Next came our main courses. The highlight of any Christmas day,.. the lunch. Well I have never been so dissapointed in my life. Not one of us enjoyed it. It was the saddest Christmas lunch we've ever seen which included watery flavourless gravy and sloppy mashed potatoe. When we'd finished, our plates sat on the table for almost 45 minutes whilst people around us were served other courses, finished and left. We complained 3 times to staff members who by this point just looked bored, and our plates still sat there infront of us. One apologised and said they'd been problems. I must add that at this point it was not busy at all, and all our food was pre-ordered. A manager came to speak to us and we expressed our concerns, only for her to have as much (or as litte) care as the other staff, abruptly said sorry and walked away. Upon paying the bill, my partner was asked if everything was okay. He replied "not really" and was met with no reaction from the barman. What an extremely dissapointing experience all round. And not a cheap one at that.

We were a family of 6 with a table at 8:30pm. The first drinks took about 15 minutes and another 15 minutes before someone came to take orders. We finally received our food at about 10:00pm. We had to keep flagging down members of staff to place further drinks orders and wait 15 mins or more until they arrived. By the time our food arrived it was so late most of it ended up being boxed for take away. We appreciate it was the run up to Christmas and they were busy but why seat people if they can’t serve them. At no time was there any apologies for the delays. While waiting for food we had plenty of time to read other reviews and this is not uncommon. Should have read them before we went. Very disappointed

Myself and my husband visited family local here for the weekend and we booked a table here. This is a mixed review. Arrived, seated, drinks order taken. Took at least 15 minutes for the drinks alone to arrive. I could see the bar as it was close to us, more than 5 people on staff. Drinks arrived. Finally. Orders taken, happy as they were read back to us. Food took a long time to arrive which was OK considering there was 6 of us. And I know the food is actually being cooked rather than microwaved. We ordered a second round of drinks before food with the same issue. At least 10-15 minutes. I could see 3 people regularly around the bar. Bare in mind, we were all empty on drinks, and we had to request more because no onr came to offer. Most the staff were just messing around. I'm all for a good workplace but drinks need to be priority for customers then fun. So I wasn't majorly impressed with the customer service at this point. Food arrives. Perfect! Looks fantastic. Tasted devine. Quality is amazing. Will not nock the food at all. Our friend has dietary requirements, she has to eat gluten free and can't eat onion. So the gluten free menu was requested, and upon ordering, no onion was requested and wrote down by the staff. Her salad had...wait for it...onion. she ate round it, but this isn't the point. When we was given food, we was asked if there was anything else. I said, we ordered sauces with the parmo (this is part of the menu they give for parmo) 3 of us ordered garlic and herb sauces. So I mentioned if this will be coming out also. To which, he replied, of course. Waited...5 minutes passed. 10. You get the point? Basically, they forgot. Or, couldn't be bothered. Considering it was on the order. I don't even know why it wasn't on the plates sent out. No one made effort to ask if food was okay during any point of the meals being served. It was like we were forgot about until payment. Lastly, 3 of us ordered fondue sauce with our parmo. 2 of the cheese sauces were full of cheese. Mine however, half the amount. So consistency proved lacking. Like I said, the food overall was perfect. Quality if very much spot on. Customer service/ customer care needs major improvement. I would normally bring this up at the table to the staff, but I didnt want to make the rest of the table uncomfortable. Please work on your care. Maybe have tablets to send the order directly to the chefs instead of scribbling on a piece of paper on a clipboard. This way, chances are, miss communication/handwriting can be clearer. Just a thought.... This isn't cheap either. The food prices are averaging around £18 each. So you would expect good service for the price.

Worse meal ever, the food was dry and cold and the salad withered. We had to pre-order a couple of days before as was for ten people, and it wouldn't have surprised me if the food had been sitting for a couple of days. We also had no choice leaving a tip because if we'd had the choice we wouldn't have left anything. Wouldn't eat there again even if a free meal was offered. We were celebrating a family birthday and the whole night was ruined.

On my recent visit, I was disappointed with the decline in the quality of their dishes. The food I ordered was a far cry from what was described on the menu. Not only did it lack the promised flavors and presentation, but it also failed to include some of the listed ingredients... Moreover, the prices charged for such subpar and plain dishes were exorbitant. It's disconcerting to see such a significant disparity between the quality of the food and the amount they charge for it. The value for money was incredibly poor, leaving me feeling utterly ripped off. The overall experience was tarnished by the disappointing culinary offerings and the audacity to charge such steep prices for what essentially felt like mediocre, hastily prepared meals. The Ship in Redmarshall used to be a place known for its decent food, but it's evident that they have significantly plummeted in their standards.

Lovely ambience, was happy with the seating process and staff very quick and attentive. Food? Mmm! Not so good but just might have been a bad night?

gammon was dry and awful we had to wait 1 hour and 30 mins for food VERY over priced £18 for small gammon £20 burger and chips

After several reviews about The Ship Redmarshall we decided to go for Sunday Lunch. We were seated quickly & given menus took coats off but put them straight back on as it was freezing after about 20 mins we had to ask to order drinks & they took our orders - didn’t take long for food tbh - 1 roast beef dinner £18 and 1 regular Fungi parmo £17 ( beef portion was small & a bit tough - salad with parmo limp ) other than that was good waited about 20 mins & asked for bill & if we could box remaining parmo 50p for box. Service wasn’t the best & because of lack of heating & cost also had 10% service charge added 6/10

Ive been here so many times the food is always lovely however the service is poor the last 4 times I've been now which is such a shame , are you overbooking or under staffed? We waited over an hour for food which I understand your busy but i do think this is way too long we asked for more drinks which we are still waiting for

BAD SERVICE, HIDDEN SERVICE CHARGE. GIVEN A 2HR SLOT. Staff very slow in attending to tables, had to be asked to clear a starter away then a long wait for main course. Food good, but then waited ages for clearance again, followed by a long wait for dessert menu followed again by a long wait, THEN TO TOP IT OFF RUSHED US FOR THE BILL WHICH THEY ASKED US TO TAKE AS THEY HAD A TABLE WAITING AND HAD THE AUDACITY TO ADD 20% OPT SERVICE CHARGE. If you are going to impose a time slot then train your staff to be more observant about service, and customer needs, not to stand around socialising. If you impose a time limit then attend to it, don't stand around blindly ignoring tables full of empty plates. And finally, IF YOU ARE GOING TO ADD A SERVICE CHARGE THEN TELL THE CUSTOMER!!

We visited for a birthday celebration and came because it's a place known for many different parmos It didn't seem like a busy night at the restaurant but the wait time was bad 1hr and 40 mins after ordering our food There were 6 of us The staff were lovely and polite, but we had booked tickets to the cinema and nearly didn't make it, we made sure we had plenty of time to have a meal then go to the cinema but the long wait wasn't expected, I've never ever had to wait more than 45 mins in a restaurant I would even wait an hour for good food The food was delicious and plenty and dessert was amazing. Afterwards when paying the bill the service charge/tip was added automatically which I didn't realise till I asked afterwards, I would have still tipped as the server was lovely but would have preferred to do it myself not automatically have it added A lovely cosy place but food serving needs to be a bit faster.

Living in Catterick Garrison I have met people from all over the North East. A colleague recommended this place and it did not disappoint. Firstly I think the reviews are unfair and nearly put me off going to this restaurant HOWEVER my wife convinced me and we went for a rare ‘date lunch’ Secondly - The two ladies who served me and my wife were extremely pleasant and the service was very good, albeit this being a Monday lunch time. We had Nanchos, Halloumi Fries and the Deluxe Parmo Sharing Platter. All the food tasted amazing and the parmo’s did not disappoint. The Tikka ‘Silk Road’ Parmo was my favourite and the wife really enjoyed the Brie Parmo. This is a lovely restaurant, which appears to be in a pleasant village. We would absolutely recommend eating here to anyone and will be returning for the North East Parmo delicacy again, hopefully very soon!

Booked a table on Sunday before bank holiday for my Dad'sbirthday. Made the mistake of informing them we had a child. Put on a table near some much younger children who were too noisy (as we the parents) and next to the toilets. They took...

Food was nice but for the price I don't think it's worth it. Had a parmo but had to pay for garlic dip that as standard everywhere else is free. Service was slow, was trying to catch a staff members eye to order drinks as...

The on line booking service is easy to use, and we secured a table for 4 easily. We had a friendly greeting on arrival and were shown to our table quickly. Parking was tight with the small pub car park being full, but there is...

There was an issue with the booking system so my friend rang to book a table for 4. The lady said she would ring back if any issues with the time. We arrived at the time of our booking to be told this wasn’t on...

The food was amazing but it was costly. We accepted this on ordering but what we did not accept was the "optional" tip added to our bill at 10%! I'm sure they would argue you should check your bill before paying but I've never been...

We arrived about 15 minutes before our allotted booking and ended up waiting well over a half hour to get a table, which we only got upon making a complaint. Others arrived after us and seemingly were seated immediately. Drinks order was taken twice as...

Booked a table for 5 o clock, we were seated promptly, ordered our drinks a coke and a martini cocktail, absolutely amazing, polite staff. The food was beautiful, hot shot parmo with salt and pepper chips😋 and an origional parmo for my partner Couldn't fault...

Went for tea time father's day. Chose a Sunday dinner very little food on plate my husband was still hungry when we came home. Not much meat and not much vegetables. Wouldn't get a Sunday lunch there ever again. It was pricy for the amount...

Food was superb, but massively let down by the poor service. No manager oversees the tables. We sat with empty places for sometime before we were asked if we wanted deserts by this time we’d helped ourselves to the menus. They had missed two meals...

Honestly this has been my worst ever dining experience, I had better service at Karen’s diner! Not one member of staff checked on us the food was cold roast potatoes were salty, our plates were cleared, in which there was a lot of food left...

Massive improvement on our last visit but just wanted a light lunch. Had to ask for lunch menu which is quite sparse but we really enjoyed it. Food was very good but expensive for lunch time. Service charge was a shock but will go back...

Came with a meal with friends, pre booked there was 7 of us. Sat down at 19:15 and got our food at 20:30 which is fair it was lovely and there was a few of us and it was busy. What I can’t excuse is...

Average food, but REALLY over priced. Wouldn't go back purely for this reason. £17 for half a bowl of beef (if that). Picture attached. More green dressing than beef. The rest of friends enjoyed their meals but again thought it was expensive for what they...

First time visiting with my family, Food was delicious, we all really enjoyed it. It came out hot and freshly cooked. I thoroughly recommend it. Definitely will be going back.

We popped in late afternoon. We had a warm welcome from a young lady and could choose where we wanted to sit . My daughter has difficulty walking so we chose a table close to the door . The menu made it difficult for us...

Went for tea earlier today. Looked at the online menu before setting off to save time when we got there...ordered a small and medium parmo...£10 & £14 according to the menu.......food fine..service fine...beer fine....bill....not a clue....we were charged £12 &£17.50...plus almost £5 for a tip....‍♂️ I did phone back after I arrived home to ask for clarification, a nice young lady tried to explain about add ons to your parmo...no mention at all on the on line menu...5 minutes after hanging up the gentleman who served me phoned me back and explained the add ons...basically anything on top of the chicken is an add on...and the service charge is just added on..up to customer to say no. My overall bill was over £10 more than I thought it would be. They need to be a lot more transparent. Not good. Pity because the staff tonight were fine but they dont implement the rules for what I think is a con....

Meal was fine. On checking the bill the “optional” 10% service charge had automatically been added. Unacceptable!

My wife's fried fish was so over cooked it was presented as a huge slab of rock hard twisted batter. The guy was so arrogant he insisted it was of a quite acceptable standard to be served. Never again thank you...

Just had a family meal at The Ship, Redmarshall. Very disappointed. Service very slow from drinks order to food order and food arriving. Son had eaten most of his meal when his side order arrived with no apology. We were not asked once if everything was ok. I had beef strogonoff priced st £17 portion was tiny.When paying bill I said tbh I dont think we should pay for the aids order to be just glared at by waitress, I then said you didnt even apologise when brought side order out when meal was almost eaten, again just looked at me.So poor service, poor food and poor customer service . Will not return

Visited quite recently with family. All okay with the service and food. Viewed the menu on the website before we went but the prices on the actual menu at the pub were different, much higher. Then there was a 10% tip added to the bill which we weren't made aware of. So the overall meal cost about £9 more than I expected it to be.

We booked this table for Saturday 4th December for a birthday, we went to Norton at 6pm for drinks beforehand and was picked up in a taxi at 8.10pm to make our booking at 8.30.We went into the pub wearing masks and was given our table, we waited for somebody to come and take our drinks, I witnessed two barmaids whispering and pointing to our table, somebody came over and wrongly informed us that two people at the table were too drunk and would not be served any drinks, this was done in front of a full restaurant, this was incredibly humiliating and a deeply embarrassing experience. The guy who came over was the manager and hadn't even spoken to us and had made his judgement, the minute we walked in we felt targeted.Some of the party were rightly upset, after a few crossed words we informed the Manager would not be staying to eat food if we couldn't drink so we left, in the car park the entire team of staff came out of the back entrance and some of the party felt this was very antagonistic, the incident escalated and the Manager decided to call the police. The Police did arrived on blues and twos (what a waste of a police resource might I add) and they agreed that none of the party were as intoxicated enough to warrant being refused service, some of us even got a lift home as they were going back to the police station And even worse of all you took £50.00 from the bookers card because of lost revenue from the table, you refused us, why after that treatment with the whole pub watching would we want to sit and spend money in your establishment after the judgment made from just entering the establishment ?

Excellent fresh made food , fantastic value for money and great service , well mannered lady’s. Couldn’t of asked for better

Been a few times and each time a few things wrong like wrong starter but not meal spoilers eventually last week though is the final nail in the coffin so to speak. Waited an age for our drinks (the Coke is undrinkable and flat) then had table cleaned as it was filthy then an age later our food arrived and the chips are rotten similar to those slimming world Iceland ones, burger had a tiniest bit of bolognese on like it was an accident and wiped back off and burger so dry couldn’t eat it, parmo very thin just loads of cheese which isn’t the main bit of the meal. Never again

We took our daughter here for a birthday treat because she loves Parmos. The selection of them is massive with some out there combinations along with the usual plain, hot shot, bolognaise etc.Service and food both excellent, we couldn't fault anything. The food took a while to come, but considering there was 8 different parmo dishes (one was a 5 parmo deluxe combo) cooked fresh to order they were all piping hot and well presented.

Lovely food and restaurant with dreadful service. No one had been to take a food or drinks order from us for more than 20 minutes after we arrived. People were leaving as they got sick of waiting. Tables around us waited up to an hour for their main courses. Then they had the nerve to automatically add a 10% service charge to the bill (that came with 3 mints for a table of 4). I always tip 10% for good service. We asked for this to be removed though. The food was lovely, piping hot and clearly fresh. Just a shame that front of house staff are so lacking.

The staff are friendly but clueless, they got everything wrong from start to finish. We arrived a little before our reservation time, and let the staff know that we would have a drink in the garden first. When we went back in they asked us what we wanted and were confused about out table. We ordered two mains for my partner and two starters for our son and asked for it all to be brought together as our son wouldn’t be having a main. The server didn’t seem to understand this so we explained it to her twice. So the starters came which where dry and overcooked. 30 minutes later we were still waiting for our mains. I asked for them and again confusion. My partners arrived and I waited another 10 minutes for mine. I had ordered roast beef Sunday lunch. It had obviously been kept warm, it was so dry and overcooked the peas where stuck to the serving dish the carrots charcoaled and the gravy had so much pepper my eyes watered. The beef was paper thin and charred. The cauliflower cheese had turned to mush. Fed up by now so asked for the bill, which was wrong. Also added 10% for tips. Cheeky.

i wanted to go to the ship for my birthday with my family and partner and i wish i never bothered...the staff were rude & service was horrendous, i can’t fault my own meal as it was lovely but very over priced for what it was, we received our food and asked for some salt&pepper plus some sauces to go with our meal, after waiting 25 minutes (obviously all had finished our food by this point as was getting cold) we also asked three different members of staff where the salt&pepper and sauces were to which they said they would get them, a girl brought them to us with no apology when we were all sat there with empty plates.my father in law also asked for another drink as his meal arrived and still 35 minutes later we did not receive this drink after asking again...we understand that in this job it is sometimes very busy and stressful however we were there very early on and there was only another handful of tables full in there at the time so there was no excuse!!! staff would roll their eyes as though we had done something wrong when we would ask again where these things would be or how much longer would we be waiting... i can’t believe how disappointing the experience was! we were not even offered desserts or a menu in fact, we paid and left and we will not be returning it was ridiculous!

Me and my partner have been meaning to come and try the well known, talked about parmos at the ship in at red marshall. The menu looks amazing due to the vast amounts of veggies parmos and meat parmos available. This evening I ordered the el’ chapo veggie parmo and made this clear when ordering and my partner ordered a platter. When the food arrived, I received a chicken parmo instead of a quorn base. Unfortunately I did eat into the parmo and then realised it wasn’t vegetarian and realised it was chicken, which didn’t set well one my stomach. After waiting another 20 mins for my meal to be replaced with the quorn option, my partner had nearly finished his platter, secondly I had to wait another 5 mins to eat my new meal because my cutlery wasn’t replaced. We were really disheartened by our experience here and we were shocked to not receive 50% off the bill. I don’t think the staff realise the severity of if I had carried on eating the chicken I was given, i would have been very poorly. Blaming the digital menu was a poor excuse. Can I suggest not to offer numerous veggie parmos if they don’t work on your digital service.

The beef was tough and so thick very over cooked could see this God knows why the chef served it ? lumpy mash funny tasting pigs in blankets

Until this evening, we were regular visitors…..We booked a table for 7 using The Ship’s telephone booking service. My wife received a notification which stated they needed more information before they could confirm the booking.We called the pub and spoke to a male member of staff and advised him we would need to know during the call if he could definitely book us in otherwise we would go elsewhere.He confirmed we were all booked in for 7pm.We turned up at the allocated time and were advised they were unaware we had booked. We showed them call logs to the pub but a male member of staff who approached us near the entrance insinuated we were not being truthful about booking. We were turned away. We wasted time, fuel and we had young children with us.Fortunately, Central Park in Middlesbrough were able to squeeze us in for 8pm (their food and staff were amazing by the way).You’ve lost our custom. I’m not quite sure what’s going on at The Ship but the whole thing was a shambles and the attitude of your staff was appalling.

On the menu for Sunday dinner the hav gravy in a joug they don’t not they put on them slfe sad it come like that but it didn’t not happy I won’t go there again for Sunday dinner again

Went for a meal with friends,and have to say I was very disappointed.ordered a parmo the chicken was very chewy, which you normally get with frozen chicken,the chips looked warmed up + scrappy with a poor salad.was expecting a lot better for £15,told the waitress this and she didn't seem to bothered.wont be going back.

Good food and staff i live very local and it’s been my local for 15 years but the automatically added 10% tip on the bill is a bad idea, it is down to the customer to tip if they feel like the want to it should not been the customer who has to ask for the charge to be removed, I won’t eat here with the family again until this ridiculous idea is stopped IT’S JUST WRONG

paid my first visit this weekend with family food ordered took quite a while to arrive but no biggie i ordered a speciality medium joeys meatball parmo the meatball slices were burnt and very hard but my main gripe was it seemed like i had an off cut of someone else's hidden under my cheese as it was totally different piece of chicken and this was the first pieces i cut into and it blew my mouth off i then after recovering my breath took bites from the other side and no wasn't spicy we all ate our meals though my mouth was tender from the spicy bites then we asked for the desert menus and after nearly 25 minutes i managed to catch a waitress to take our orders they came they were very nice then she brought the bill she muttered something about a tip but wasn't really able to catch it we went to pay and realised they had added a whopping tip i declined it as this isn't the Usa its the uk tips are at the customers individual discretion if maybe slightly inebriated or hard of hearing might not realise or if your in a large group might find it embarrassing to decline this left a bad taste to be perfectly honest the bill was high enough as it was and to be honest charging nigh on two pound for a small dollop of kids ice cream seemed high and charging 50p for a very small dollop of mayo seemed high when most places offer for free even in lower priced establishments esp if your paying fifteen pounds a head for a meal!!

Went today both me and my friend got a parmo both were burnt and was more like a breaded chicken slice they were that thin medium £14 each and were not that big £7.50 for 5 Halloumi sticks one young girl was polite the other young girl working was miserable looked like she didn't want to be there.Bill came and we were asked if we would pay a voluntary 10% extra on top of our bill which I think is a cheek to be asked if I wanted to tip them I would they shouldn't be asking for it in too of the bill.Would not recommended highly over priced for poor quaility burnt food I've had nicer from my local takeaway.

Great food, lovely pub! Friendly staff and lovely atmosphere. Only reason why I gave it 4/5 is because of the lack of choice of desserts and it’s not very comfortable eating on a sofa. This isn’t going to stop me coming back though. Highly recommended.

Was brought here on a proper 1st date after the restrictions of lockdown by my lovely man , the place is beautiful ,has a welcoming feel is clean and is just nice to walk into , staff were so nice which is a big thing for me when I've worked in the industry but could not fault them, friendly helpful and very professional , my partner had one of the many parmos and wow it was good portion size he got medium and couldn't finish it ,I tasted a bit and it was delicious he thought so too, I had mushroom stroganoff which was really tasty , we both had brownie for desert omg so nice ! Shame didn't come with the advertised parma violet ice cream but was still divine , our 1st proper date was made special at a nice pub with lovely food and lovely service , we will definatly be back for more dates .

Me and my partner and freinds went for a meal my partner is a vegetarian she got served meal with meat on shocking never again

We had Sunday lunch at the ship today. We were shown to our table, menus given and order taken quite quickly. We didn't have to wait long for the food which was hot and very tasty. Our waitress (?Ellie) was very attentive. Overall a pleasant experience and we will visit again.

Had a family meal there today, three generations from four to seventy-one and all looked after and fed well.As the only vegan in the group I felt the service and informed staff were great. One of the sauces they use had come in as a non vegan version and I was given several options. The food arrived in good time and was enjoyed by all of us. Parmo heaven for those that had them and those that didn't had plenty to choose and enjoy.The waiting staff were attentive without being overbearing and very courteous. A great place to have a meal.

Booked a table for 5 pm, covid details taken on arrival in detail, good start, however pub was quiet and staff decided to sit us next to another occupied table less than 1 foot away, not at all social distanced, we asked to be moved as did not feel comfortable about this at all and there were loads of empty tables, staff were not happy about this and couldn't see a problem, they need to get their tape measures out, covid measures are still in place as far as we are aware and this pub is clearly not sticking to IT.WE were moved to a quieter area thankfully. However the food was superb and service were excellent, its just a shame customer safety and comfort are clearly not a priority over bums on seats and profit, we are all aware its been a tough time for hospitality and everyone, but don't put your customers at risk.

Went for dinner as heard brilliant things about this place, location is lovely and the pub itself is nice and clean and airy. Tables are not social distanced in certain areas with some crammed into a small space. Food was overpriced and disappointing for what you get, service was quick. Manager was rude and you could hear her being rude and abrupt to staff which wasn’t appropriate in front of a bar full of customers.

Went to this restaurant today with my wife as i have been a few times before and its always been good.. which is why we were so disappointed with it! I got a medium Greek parmesan (£14) and the wife got a small pomme parmesan (£10).. My parmesan was a combo which had hardly any topping on one half and was really small in size! My wife's parmo was pretty much the same size.. no value for money whatsoever! I got a upgrade to skin on fries(£2.50) but what i got was fries but certainly no skin on them as they were just frozen fries that you buy from Aldi or something! When i challenged about there not being homemade.. the waitress said she has nothing to do with the price point?? How about mis-selling a product! I also found that both parmesans were not fresh and quite chewy chicken especially my wife's.. they looked like frozen breaded fillets in all honesty.. i had planned for a dessert but not a chance after the mains.. absolute rip off and normally id have complained but i did not want to make a scene in front of other customers.. bill came to nearly £40 and i will not be revisiting.A plus point was the girl who served us was very nice, after all its not her fault.

Booked a table for outside dining due to it being advertised as all fully covered. On arrival the table we were given was 60% soaked with water. When we asked to move to one of the other empty tables we were told we couldn’t as they were booked. The staff blamed the weather and weren’t taking any responsibility for us not being able to eat as we had expected. Basically the covering over the tables isn’t big enough and the edge of the outer tables all get wet from the run off of rain, added to the fact the tables are sited on a slope all the rain water then runs to soak most of the bench seats. I know they can’t help the rain but they shouldn’t advertise that everything is covered when it isn’t. This must happen a lot and they must let of people down.

My partner and I ate here on Friday 30th April. We booked a slot in the garden for food and then a subsequent booking in the drinks area (the barrels). We were seated, ordered drinks and then food and all was well, the food in particular was really good as always here. The huge disappointment for us was that after we finished our meals we didn’t see a server for 30 minutes, at which point I went in to the pub to ask if we could order more drinks and explained how our food slot was almost over and would we have to move the the drinks area (the place was half empty so we wondered if we could stay at our table for one more drink). 5 minutes later someone came to our table to tell us we need to move to the barrels as the table is booked, which is fair enough, but we still weren’t able to order more drinks. We then sat in the barrels for ten minutes and still didn’t have anyone come over (we were the only ones there and felt like we were in the naughty corner) so we booked a taxi to the smiths arms in Carlton and went inside to pay the bill and leave ASAP. The waitress then informed us that they had added a 10% tip to our bill. we asked for this to be removed for obvious reasons but still don’t know what we paid for as we weren’t given an itemised bill? Very disappointing service as it started so well but a lack of common sense and basic restaurant service let the visit down massively. We had been repeat customers but now are unsure whether we will return, it feels like once you are fed you are forgotten about as you’ve spent enough money already.

So I had a table booked for the "Enchanted Garden" for myself, wife and daughter, upon arrival we discovered that it was just the garden, that our table was reserved (no heater or cover as described).Drinks ordered £5 per pint!! Food ordered 2 Sunday roasts and a big fat Greek parmo medium size, all £14 each. We waited 45 minutes for the food, which considering our time slot was 90 min was astounding.. Roast dinner very average but edible, my parmo was 2 breaded chicken steaks ( not chicken breast fillet, 4 for £2 type in tesco) sparsely covered in cheese and zacharof sauce. All edges were black and burnt and unable to be cut with a knife as well as the chips being black and cold. By the time any staff had arrived to take my food back, my wife and daughter had nearly finished theirs. Waitress went to speak to the manager who didn't even have the decency to come to our table BTW to offer me a meal in a box to take home (still had to pay £14 for this). I told the girl that it was unacceptable and just take my food off the bill. She then brought the bill and asked me to pay the bill plus 10% tip which since I was going home to make my own tea now, was very insulting.Avoid poor all round

Lovely food but expensive for what it is. No clear difference between a small and medium parmo but an extra £4 eg Same amount of chips and Parmo looked the same size. Friendly service but they insisted we paid at the bar and therefore didn’t provide us with a receipt. Now I realise after doing the maths they added a surcharge to our bill. Annoying when they have a tips box at the bar and I had tipped them. So now I have tipped them twice !! Really nice beer garden but for this reason I can’t go back. I expect honesty from a restaurant, just like they expect customers not to visit if they have symptoms etc

Now is not the time to be too picky hence the 5 star rating. There are lots of positives as we come back after the very long lockdown. I last ate out on the 29th October- a few days shy of 6 months ago. The hospitality industry have been appallingly badly hit by the pandemic and it is great to be back. Great to have you back came the reply. Lots has been going on here during lockdown. There is an extension that will give another 30 odd covers when we can finally eat inside again. They have been hard at work outside erecting a large ‘tentacle’ with about 15 tables under it as well as service points. All very impressive. Heaters noted as well as blankets (£3 which I presume is a hire charge). Booking easy on line- table reserved for 90 minutes. We were seated 85 minutes from arrival and felt under no pressure to move though this was not the busiest time of day. If you just want a drink there are a number of beer barrel seating areas for a maximum if 6 in accordance with current regulations. As we had not eaten here for many months we had a starter and main. Menu a bit more limited than usual but still lots to choose from. My wife had garlic mushroom then chicken Katsura main with rice and broccoli. I had a prawn cocktail then a burger. All were gratefully enjoyed and we were delighted to be back to good British pub grub. Service was friendly and I had the impression staff were happy to be back at work. What about the ‘buts’. The bill came to almost £53 which is way above what we paid pre COVID. I noted a small Parmo had gone from £8 to £10- a large one from £15 to £18- inflation in thus time has been around 1% - my pay has remained totally flat. It seems price rises are around the 20% mark at a time when VAT has been cut (temporarily) from 20 to 5%! The licenced trade has suffered terribly financially. Staying infection clear has been my main preoccupation in lockdown as a front line Doctor. Nonetheless such major price rises aggravated by a steep fall in tax suggests this place risks not holding business longer term. Additionally they have started the odious practice of adding ‘an optional 10% service charge to the bill’. Just see how trying to remove this nasty extra pans out- social leprosy follows? This practice has rarely shown its face locally and I have automatically deducted 1 point from the few restaurants here who pull this stunt. It is only due to current circumstances that I am not doing this here. Redmarshall is a pleasant but not outstanding village in an area of below average affluence. I am fearful that prices are being pushed over the top- that coming from someone on a senior Doctor’s salary and no mortgage. I recall an unusual episode of Gordon Ramsey’s ‘Hells kitchen’ where the food was fine but prices too high. The bank were telling the owner to put up prices to increase revenue as trade fell off. Punters stayed away even more reducing revenue in practice and a vicious downward spiral followed. I am fearful this is where this pub is heading especially if increases in VAT planned for later this year to 12.5% and next year back to the normal 20% are reflected in even more price hikes. This pub was already on the expensive side pre COVID. The market just will not stand this. This is a pleasant pub serving good quality British pub grub, in particular the Teesside parmo. I am sure there is a strong and very viable business here. There is a lot of goodwill to the pub industry - which I reflect in my grade this time- but I am fearful for this place at this price point for the longer term when the novelty of lockdown has worn off.

1st visit today. Went especially for the £9.95 platter of 5 mini parmos and chips. Amazing choice from over 35 different parmos. A bit of a wait for the food after ordering but totally worth it when it arrived and great value for money.. Would definitely return!I got: Meze, bacon de brie, Cheeseburger Eddie, katsu Curry & mac n cheese parmos

Its was our first time here, a family of 5. Booking is simple, place is nice, staff are well mannered, COVID rules in place, and the food was nice although the chips need work.However, it has to be the most overpriced pub grub in the area, £16 for fish and chips with all other meals not far off that price.Kids meals dont include drinks or a pudding which for me puts them in the overpriced category also.Such a shame, but it means we wont be returning.

My partner and I have really enjoyed our meals here previously. He phoned this evening to ask if they were still doing takeaway, as they were doing in lockdown. He was told yes and to order using the app. He placed our order as soon as he came off the phone, and drove to collect. We live a 22 minute drive away. When he arrived he was told they had put the money back in his account because they weren't taking anymore orders. When he placed the order he gave his mobile number, so they could have called to let us know. So due to poor customer service, he had a 44 minute round trip to be left empty handed at 6.30pm. Appalling.

Staff are second to none as is the food! I was more than happy to pay the optional service charge & will 100% be back

Super,really lovely place,lovely food,been here before and as good as ever,good social distance measures in place,staff polite and friendly,atmosphere is nice,food is of a good standard and prices are reasonable,i would reccomend and will return.

Awful experience from start to finish. I visited with my husband and sons, we arrived for our table at 4pm that I had booked online the previous day. On arrival it took three attempts for them to find our booking they tried name, surname they finally found the booking once I displayed the confirmation email on my phone. We were then seated at our table next to the entrance where visitors are asked to wait to be seated. The space was very limited and definitely not 2 metres, we were moved tables and abruptly told by the manager that you don’t need to be 2 metres apart it’s one metre plus. We then waited 1 hour and 10 minutes for our meals to arrive, as you can imagine we are beginning to feel a little disgruntled, my husband and I discussed again raising our points with the manager but decided we would just leave it and enjoy our food once it arrived. Food arrives and it’s average at best. We then come to paying the bill. it took 35 minutes for us to settle our bill!!! So after 4 attempts trying my husbands card and 1 attempt using mine all saying void due to their machines not working. We were then asked if we would leave go to the shop down the road and come back and pay. As we are unfamiliar with the area we declined this option but said we would be happy to make a bank transfer. After another 10 minutes the manager goes away and comes back with said bank details, after my husband trying from his account then I tried from my account it failed another three or four times again. “I’ll have to go and ring the owner” another ten minutes and the manager comes back apparently the digits were wrong. What a joke. So eventually we make the transaction, £91.95 for this shambolic visit. The manager is an absolute disgrace, no decorum what so ever. Classic case of doesn’t want the job but it was the only one she could get.

We were informed that our order would be 45 to 50 minutes wait, that’s fine, Saturday night and looked busy, no problem! At 40 minutes we were offered 2 steaks (there were 3 of us and we hadn’t ordered steaks!) We ordered more drinks during the wait! At 1 hour 10 minutes we asked when our food would arrive? No apology about wait - but informed that our food was being prepared and plated! 1 hour and 17 minutes our food arrived, still no apology about wait! Food OK - but not worth the wait. A garlic dip had been asked for at the time of ordering - no sign of it! When meal almost finished we were asked if everything was ok - we said apart from wait it was alright ( Parmo cheese was a bit burnt and hard). Asked about garlic dip - oops! - it finally arrived with half a chip left on plate!!!! Still no apology, which is so annoying, we can understand things go wrong and mistakes as made but for no-one to acknowledge this and apologise is awful customer service!! Needless to say, we will not be making a return visit.

We had the Parmo selection for our first ever parmo's and was very impressed. The service atmosphere and surroundings was all very pleasant and the food was delicious.

A late lunch with friends delayed due to lockdown proved well worth the wait.Food was beautiful, well presented and served hot.Service was spot on despite the place being chocker, and I won't be leaving it long to return.Many thanks.Ps I had the de luxe parmo platter..The drunken rasta parmo.. ❤️❤️❤️

First visit had a classic parmo medium size and cheese burger. Food very good service excellent. Would definitely recommend and visit again

Visited for the first time with my partner today, the choice of Parmos was awesome, we went for “Italian stallion” and “ let the meat see the feast” We both thought they were delicious and definitely the best parmos we have had in a long time. Will definitely be returning again soon.

Absolutely gorgeous food parmo was amazing ! Quick service love the pub inside very cosy ! Definitely will be back !

Meal pre booked for 7.30 and food pre ordered in advance. When we arrived nothing was organised and they eventually tried to give us menus. Our starters arrived at 9pm. All this would have been bearable if the quality of the food had been good but it was mediocre at best. We have been going to the Ship for many years for celebrations, anniversaries etc but things have been going down hill for some time and I think we’ll be looking elsewhere in future. What a shame.