Based on 695 opinions finded in 2 websites
Based on 695 opinions finded in 2 websites
Nº 136 in 320 in Eden
Nº 45 of 77 Other cuisines in Eden
Opinions
Unfortunately the whole experience was very underwhelming.. food sub standard for the price.. caught staff talking about us after we had complained about our food.. chose our favourite wine £50 was not even very chilled.. seems the place is run by teenagers dropping and spilling things and not really bothered if we were satisfied or not.. steak no steak knife.. loos 🚻 dirty the list goes on.. good from far but far from good
Emma T . 2024-11-02
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They must be joking the prices for the quality of food , definitely not worth it ,while the setting is nice it stops there , filthy toilets and miserable staff , won’t return as felt unwelcome and a hindrance , sad as it could be great
Jack J . 2024-10-22
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We booked a table for Sunday evening at 6.30 but the restaurant was in darkness when we arrived. Two members of staff were still present and explained that their opening times had changed a few weeks ago and that they are no longer open on a Sunday evening. Our booking was very recently made and currently the website still accepts bookings for days/times when they are closed. The staff were well aware that some customers will book and will turn up to find the place closed! Apparently they are messaging as many customers as possible who make these non existent reservations . We did get a text message re the booking but they failed to mention that the place would be closed! That’s no way to run a business and the owner should be ashamed that he is treating loyal customers like this. This isn’t the first time we have been let down but on an earlier occasion the cancellation was due to an emergency situation which was disappointing but understandable. They need to get the booking system sorted so that customers are not left high and dry. This was always our first choice restaurant when visiting Pooley Bridge but we will think twice about booking in future.
Resplendor . 2024-10-20
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We were in the Lakes for a few days and heard this restaurant was amazing so booked a table for 6pm on a Sunday, the only date we could do due to being in the lakes a short period of time. The restaurant texted me 3 hours before our booking to say they were closing early and we either needed to reschedule or cancel. We were so disappointed that it took them so long to contact us about this. Lack of communication caused unhappy customers, due to this lack of service and first impressions not being the best we will not be making a booking again.
Carly Lock . 2024-10-19
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Was EXTREMELY disappointed with our experience at the secret garden. On 20th September me and my fiancé thought we would come here, not going on dates often we were very excited and this looked like the perfect place! They accept dogs which was perfect for us and the garden was lovely and quiet which is exactly what we was looking for, with a good atmosphere. We arrived at 5 and our table had to be returned at 6.45. The staff was polite and showed us to our seats and we ordered 2 cocktails. After a while we ordered our food. We ordered fish and chips, burger and chips and 2 more cocktails. Whilst waiting we made friends with the couple next to us. Both us, and the other couple waited over an hour for food, with the other couple receiving the update of ‘our ticket machine isn’t working properly but your food will be out shortly’. No one updated me and my partner until we had waited around an hour and 10 minutes for our food. At this point both us and the other couple were getting frustrated as we could see other customers who had arrived after us getting their food. Luckily, the other couple got their food, however the women had to send hers back as it was undercooked. When me and my partner saw this we had given up hope and decided to leave as we still hadn’t got any food after being told it would be 5 minutes and waiting well over an hour it was getting ridiculous knowing we would have to eat fast before we had to give our table up, if we even got the food! We went in to pay the bill and tell them we was leaving, we paid £52 for the cocktails we drunk, and received no apology, discount, offer on next time we come, nothing. Was very disappointing and ended up getting a take away and coming home. Would not recommend.
Unknown . 2024-10-11
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Service was excellent, portions were a good size and you could tell all fresh ingredients were used. There was a great selection of food, we had Camembert and crispy beef to start then gammon and chicken skewer for mains. We will definitely be returning!
Gemma Fallon . 2024-10-05
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Service was excellent, portions were a good size and you could tell all fresh ingredients were used. There was a great selection of food, we had Camembert and crispy beef to start then gammon and chicken skewer for mains. We will definitely be returning!
Gem_Fallon . 2024-10-05
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What a gem this place is on a hot day! We caught the Ullswater Steamer from Glenridding and popped into the Secret Garden for a spot of lunch with friends. The staff were friendly and couldn’t do enough to ensure we had a pleasant experience. Water bowl for our dog and adjusted the huge parasol to provide some much needed shade from the baking sun. Service was swift and the food and drinks were very enjoyable. The fish burger was particularly good. Would definitely like to return…
MrP_and_MrsP . 2024-10-04
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Been here a couple of 3, and it is excellent. Very quirky, you go through what is essentially a corner shop and post office counter to get to it. Beautiful setting overlooking the river next to the bridge. Food is excellent, you can't go wrong. Wraps and loaded fries, fish and chips, all good. Table service and welcoming staff. Highly recommend
Ian Bell . 2024-09-22
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Bought two onions and 2 litres of milk on Saturday. Milk use by 29/9. Opened today (Sunday), off/ lumpy. No receipt. Onions were great.
Mike Moseley . 2024-09-22
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restaurant walkable from ullswater pool bridge pier with beautiful view and Perfect for candle light dinner. Loved breathtaking view next to lake and good food. And loved Lauren who served us. Must visit
Amruta . 2024-09-16
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Lovely place for food, the food was out of this world the staff were really friendly and polite, so good in fact we went back the following day. Really worth a visit and highly recommend. 👌👊👍
Jay Thomas . 2024-09-16
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We called in for coffee,over priced very bad coffee service was not good just the 2 of us in there?
Lee J . 2024-09-06
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The location is brilliant, the staff were nice, and the atmosphere was great. However the service was really slow and the food was really poor. We had bread and oil as a starter and the bread was stale, and we had the steak kebab for main and the naan was soggy and the kind you can get from a packet in a shop. The cocktails were really good though.
Daniel Sharples . 2024-09-02
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Very nice restaurant, with a nice seating outside looking at the bridge. The service was great and fast. I would have taken some of the furniture home if my pockets were big enough. However the food was a let down. Had a sandwich with chips and onion rings. The sandwich was not enjoyable to eat, whilst the onion rings were just disgusting. The chips were great, but whilst opening the Tomato Ketchup it sort of exploded and there was Ketchup all over me, so don't trust the ketchup.
Aneurin Jones . 2024-08-25
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Fantastic food, sadly let down by poor service. Ordered drinks on arrival, waited 15 mins for them to arrive. We weren't ready to order when asked, said can we have 2 more minutes, 10 minutes passed, so had to go and find someone to ask if we could order. Ordered a second round of drinks half way through dinner. Drinks never arrived, and wanted to take order again when we had finished, which we declined. Asked for the bill, waited another 10-15 minutes, that didn't arrive either, so had to pay on the way out. To top it all, a 20% tip was added automatically to the bill, which we asked for it to be removed. Shame really as the food was very good, but we wouldn't go back again.
Glen Pearson . 2024-08-22
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Nice quaint restaurant. Had a lovely family lunchtime meal with kids. The food was amazing and the portion size massive!! Lovely view and outdoor area. Definitely recommend a stop here if you passing through.
The Doc . 2024-08-19
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We had lunch here today 😊 with lovely friendly all happy smiling and polite we both had the chicken kabab which was amazing we will definitely return ...
Terry Knipe . 2024-08-14
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Great food and service, Lauren who served us was really lovely and was very attentive.
Bobby W . 2024-08-12
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Disappointed after a return visit to our favourite place to eat in Pooley Bridge, unfortunately we won’t be returning. Greeting was un-welcoming, slow service (had to ask to be served after 20 mins), portions were smaller than usual and cold. Which isn’t what you expect when paying over the odds. However, one waiter was running around doing his best.
Leah Kalter . 2024-08-04
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Food was nice, although none of the meals were particularly hot. Also disappointed that the chips were frozen and not homemade. Waited quite a long time for food. Staff were very friendly and helpful
Chris Barber . 2024-07-29
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Lovely views.great food.great service.
Matthew Wilkins . 2024-07-24
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Staff were great, and nice range of drinks.
Alec Longhurst . 2024-07-19
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Great place, staff delightful, food disappointing, my burger was cooked well but the fries were overcooked, could not cut or put them on a fork. My wife’s food was better although the fish was a little dry, maybe because it took an hour to arrive. Great location nice staff no finesse, for £70 for 2 expected a little more.
robert warren . 2024-07-18
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Visit area regularly but not eaten or drank in Pooley for a while and heard some horror stories of the price of drinks in the pubs, however this place was awesome. Great food, nice portion sizes, lovely wine, great service, all for a very reasonable price, will be back.
H201234 . 2024-07-18
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A great restaurant- who would expect such good food tucked away behind a Post Office?! Great selection with so many offerings different from the traditional offerings. Would come back in a heartbeat!
BJ . 2024-07-10
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What an absolutely wonderful place to eat Food was amazing Staff very attentive and friendly Outside facing the river was I view from our table Beautiful I have coeliacs and the staff where knowledgeable about my dietary restrictions I felt very comfortable ordering and without any symptoms of cross contamination Well done secret garden Will definitely call in again when in Pooley Bridge Ten out of Ten
Exploration497785 . 2024-07-10
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We went to the lunch time cafe on the corner and their food was crazy amazing so knowing that the secret garden was owned by the same people just a different vibe we thought the food would be as good if not better but they disappointed with the starters and burger. If I pay for a bowl of nachos I expect to get a few pieces of bruschetta, it’s as a finger food and is served in quantity as it’s so cheap to make, I can make a better one at home which is disappointing
Marina Godin . 2024-07-10
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The food was good. My wife had jacket potato with 2 fillings near £13 (very expensive) and I had burger £17. I'm not sure what they are trying to achieve. The food was expensive, the young waitress didn't look like she wanted to work there. Found her very rude. The kitchen was playing drum and bass which was drowning out the soft music in the restaurant.
mother wife . 2024-07-10
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Great location service and food. Good kids menu away from the normal chicken nuggs and fish fingers. It was a shame there was no pasta as that was the reason for the visit. But overall great we even had a table next to the river which was definitely 5 star
Ste Morrison . 2024-07-10
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A really lovely hidden spot with a lovely outside space. The food was amazing and the staff were so friendly. What a great find!
Jessica H . 2024-07-08
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Great food and great service! Constantly checked on for drinks and staff were very friendly! Overall a great experience and definitely recommend! :))
soph . 2024-07-06
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A little pricey but delicious food and good wine. Would recommend.
H2Beau . 2024-07-01
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Fantastic outdoor restaurant on the water. Great menu with very attentive & courteous staff. Les & Elaine. Glasgow
Les D. . 2024-06-24
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Tasty lunch in this lovely riverside restaurant. Great service, food arrived quickly, just a few minutes walk from the steamer jetty. We had the steak baguette and chicken wrap, both very nice. Definitely would come again!
Beth Fraser . 2024-06-19
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Loved the food (veg lasagne) and the area, the servers were very kind. The view was beautiful and everyone enjoyed their meals! Lots of vegetarian options and a great view of the lake next to it
Jasmine B . 2024-06-02
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Waited for over an hour for our starters. Eventually food arrived and it was our mains. They had forgotten our starters! After some discussion we just had the mains. Food was excellent. The waitress was apologetic and took money off the bill. We will try again but not on a bank holiday. They had quite a few large tables to cater for that evening.... Could leave a horrible review but the waiters service made up for the kitchens fault.
Callum Bannister (HimynameisCallum) . 2024-05-28
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We booked an Indoor table however we tried to call to see if there was availability to sit outside as it was nice weather. There was no answer several times of trying. We asked when we arrived The man on reception if there was space outside he said yes but on a two table even though there were 3 of us we were grateful of the move. We ordered 3 drinks and ordered our meal at the same time. We ordered prawns and nachos to start then 2 steak baguettes and lasagne. (Which by the way the menu online is out of date) so as a family with additional needs my son prepared what he was going to eat. After 30 mins we asked how long the starter would be, the waitress left and came back to say the ticket hadn’t gone through. When it arrived the nachos were not cooked properly the cheese was raw and not melted. She asked if everything was ok and I said no the starter wasn’t satisfactory and hopefully the mains will be better. My son and I went to the toilet to see our mains sat on the side. The meal then came out some time after and it was cold. (Baguettes) we asked if these could be re made which is a reasonable request for £17.50 sandwiches. This can probably be seen on camera the length of time they were sat there! They took the 2 meals and returned the man on reception. He was very rude and said he wasn’t going to remake the food because we are rude and the food was fine because they had all tried it and it was good enough for them. I mentioned about the poor starter and how it was unacceptable and he said that was also fine. See picture of nachos. We were in fact not rude but merely asked for them to be remade and explained the prawns were fine and the lasagne but not the other dishes. He said we didn’t have to pay for anything he just wanted us to leave. The man didn’t leave any time to explain or give our opinion on the food or service. My son is autistic and this change has had a detrimental impact on his holiday. The man shouting at me and making a scene infont of the whole restaurant. This was so unprofessional and I asked him not to speak to me like that Infront of my son as this can cause him upset. My husband was at the toilet at this point when the man approached me shouting he wasn’t going to serve us our meals. He overheard the staff around the kitchen area saying “she’s the problem”. This is discusting and unacceptable. We were then left on bank holiday weekend with no where to eat as everywhere is fully booked. The waitress who had previously served us (who the man said she said we were rude) asked if we wanted the said lasagne taking away. I said it’s up to you and she kept pestering I told her we don’t want to be rude and advise she do what she needs to do with the plate. She said we weren’t rude to her?!! But the food was fine? I wouldn’t ask for a refund I only simply require the food to be served to a good standard of food hygiene and safety regulations. The service is terrible young staff not interested in customer service and customers who are paying a lot of money for mediocre food. They really do sell food at cheap standard and catch holiday makers who aren’t returning. There selling point in the location and everything else is compromised. Will not advise anyone to eat here poor service with children with disabilities
Eve Hopkinson . 2024-05-25
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I have only been once. Our seats were outside which was fantastic on a sunny day. I've only tried the burger with fries and it was good. It's a dog friendly establishment (at least outside). Service seemed to be a little confused as to whether we have put a drinks order through already or not and then again, whether we paid or not. While seemed inefficient it didn't lead to an issue.
Sebastian Walak . 2024-05-15
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Lovely place and surrounding area , food was lovely ,staff great and attentive . Service was fast and we were made to feel welcomed , defo return on out next trip
sarahjX8135BF . 2024-05-15
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We visited this place as it had good reviews, only to be very disappointed. The waitress that we had wasn’t very polite. Our food order consisted of two carbonara’s, one steak and one gammon steak. When carbonara’s arrived, one of them was only just warm, the other one had no bacon and the sauce was very watery. The steak was asked to be medium rare, and when it came it was well done, the sauce we had to ask for even though we had ordered it. The gammon steak was very salty and very thick. We complained and was asked what they wanted us to do about it. They took one off the carbonara dishes off. But the overall experience was very poor. And we wouldn’t be recommending this place to people if they was visiting!
Caroline B . 2024-05-08
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Can’t comment on the food as never actually got that far. Arrived early for a drink beforehand and lady working at the front was rude and didn’t want to accommodate (we had a booking). Seated outside and waited 20 mins before someone came to take our order for a drink, which we had to ask for anyway. Drinks took around 10 mins to arrive by which point we were ready to order food. Sat there for another 30 mins making eye contact and a smile to each waitress who didn’t come back over to take the order. Other later tables were served by this point. Poor service, unfriendly staff and not somewhere I’d recommend. Being forgotten about in a restaurant charging £7 for chips, not the best.
Discover34447275197 . 2024-05-07
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Can’t comment on the food as never actually got that far. Arrived early for a drink beforehand and lady working at the front was rude and didn’t want to accommodate (we had a booking). Seated outside and waited 20 mins before someone came to take our order for a drink, which we had to ask for anyway. Drinks took around 10 mins to arrive by which point we were ready to order food. Sat there for another 30 mins making eye contact and a smile to each waitress who didn’t come back over to take the order. Other later tables were served by this point. Poor service, unfriendly staff and not somewhere I’d recommend. Being forgotten about in a restaurant charging £7 for chips, not the best. Went across the road to excellent service.
Joe Flynn . 2024-05-07
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Service not very good and food average. My husband had a burger and the bun was cold.. not vey nice My chicken wrap was good, but on the whole, the meal was was overpriced and a average.
AngelaP110 . 2024-05-06
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On our recent holiday in Pooley Bridge we had lunch and drinks in here on 2 days. Food was very tasty and well presented. The staff were all very friendly and helpful. The Beer garden at the rear facing on to the river is dog friendly. Highly recommended.
theGman971 . 2024-05-04
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This is a really modern feeling restaurant with a lovely view in the garden of river Eamont. There are plenty of staff and service is very quick, pleasant and attentive. The menu has lots of great options. My husband had the soup of the day (spring vegetable) and the special fancy burger. I had the nachos starter and Halloumi kebab. I have to say as someone who really enjoys nachos and orders them a lot, this restaurants nachos are the best I have had. The portion was massive and like a main meal and could easily be shared - not that I did. The cheese was plentiful and there were 3 large servings of sour cream, guacamole and salsa which were obviously homemade and not just from a jar and filled with flavour and herbs. Jalapeños were added and it was heaven. The Halloumi kebab was served on a soft delicious naan and with Roasted vegetables. The chunks were very large and well grilled and the dipping sauce was divine. The chunky chips were superb and moreish. My husbands burger looked amazing and he definitely enjoyed it as he finished it all which is a rarity for him. The soup was also very good and all presentation was beautiful and side salads and garnishings also had lovely attention to detail. There is the option to sit outside but we stayed inside.
catelee2u . 2024-04-30
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Whenever we visit pooley bridge we always go for drinks and nibbles,the service is always perfect and the drinks are reasonable priced,the view and sounds of the river an added bonus The lad that works there is very professional and friendly
Pageyhull . 2024-04-30
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Booked a table for 8 , staff lovely and really efficient , food ordered and was out really quick and it was delicious. There was a DJ on music totally my taste but it was a little bit loud and the seats weren't that comfy . But apart from that was really good and really enjoyed it as it's such a good setting too
bexy123 . 2024-04-22
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My review is a mixed bag, so bear with me, constructive feedback meant and not necesarily a negative or complaint. Initially we stumbled upon The Secret Garden on an afternoon, sunshine and a lovely drink served my a really nice knowledgeable chatty male server. Who knew the products and area well. We returned on friday night for dinner in the resturant. There was a DJ set up outside just outside the door. The concept was brilliant but not thought taken into account for those in the restaurant, with the doors open with the outside guests using the resturant as a walkway for bar/toilets. Open door made resturant cold and some customers wrapped in blankets. Although the food was lovely, staff really nice, I felt we paid a premium (£123) to be treated secondary for those outside. May be worth either an outside bar for the crowd or the DJ at the lower end so doors could be closed, think it's a new concept and little changes could make it really successful. White wine glasses with a bottle of red, had to request this to be opened and the bottle was really cold. Our only real criticism really as food tasty.
LittleMissBounce . 2024-04-21
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This spot deserves 6*, because the setting elevates it beyond one that just offers generous portions of well cooked food served enthusiastically... this family obviously take great pride in running a superb restaurant.
Corlia Peters . 2024-04-16
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Great food 5*, terrible service 2*. We were here on a Thursday evening eating inside the restaurant. The 3 waiting on staff were very young and unsupervised and unfortunately were more interested in hiding away in the bar area talking than waiting on the guests. Its not the cheapest place in town, however the food was excellent. Front of house supervisor needed.
Lee Caraher . 2024-04-05
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Each time we eat here it’s always 5star. Always feel welcome. The food and service are excellent. Never disappointed.
nicola threlfell . 2024-04-05
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Food was really delicious, expect to pay a bit more than average prices. Service was fantastic... overall a great dinner....
Mattshaw198 . 2024-04-02
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Booked for lunch on Easter Sunday. A bit disappointed on arrival they didn’t do Sunday lunch but we shouldn’t have been as the menu was great and the food was SO nice. Will definitely return.
Fearless54789334382 . 2024-04-01
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Love this place , our go to when visiting Pooley Bridge … food outstanding , staff very friendly and welcoming and beautiful outside space x Highly recommend the tomahawk steaks … delicious x
sandh11 . 2024-03-23
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Another gorgeous evening at the secret garden, staff so welcoming and friendly. Tomahawk steak absolutely outstanding. We will most definitely be back, cannot recommend highly enough. Vicky H
Victoria H . 2024-03-23
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We went at lunchtime . Nice setting and lovely service . Although a little expensive it was nice and we really enjoyed it , it was busy and service still attentive . We will definitely go again when in the area
Jenny J . 2024-03-20
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We visited as a group of 6 plus 2 kids early afternoon. Access is through a shop front behind the shop adjacent to the river. The cafe / restaurant is light & airy. The lunchtime menu was somewhat limited but the quality of the food we had was excellent. The chefs are also in view of the diners & can be watched cooking. The young waiters & waitress were very friendly & efficient. This is a dog friendly restaurant which we would recommend.
bob19872018 . 2024-02-29
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Visiting in Winter Time, Very Friendly Staff, Perfect Coffe, Thanks so Much :-)
DJ Photographer UK . 2024-02-22
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We had a lovely meal here whilst on holiday, we all opted for a shared starter of nachos and for the main dish we opted for piri piri chicken kebabs with accompanied fries and salad, the food was excellent and cooked to a very high standard, a special mention to Leo who served us all evening and is a very friendly and pleasant young man and also thank you for the lovely birthday cake dessert which was delicious and greatly appreciated, would definitely dine here again when next on holiday in beautiful Pooley Bridge.
Stephen Wood . 2024-02-16
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Had lunch here today, service was very efficient, food was gorgeous, already booked again
F B . 2024-02-12
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Really poor 2022 shut and gave us less than 24 hours notice at new year. This year over booked us showed our booking info not interested at all. Tried to sit outside on wet tables and seat, did offer us a blanket to be fair 🤣.
Richard Bullough . 2023-12-29
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Excellent wee hidden gem. Beautiful setting, a great place to eat or just sit and relax with a drink & take in the beautiful surroundings. Very friendly & helpful staff
Michael Kelly . 2023-12-03
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Wonderful bar & restaurant tucked behind the local shop. Fantastic riverside location. Best mocha I have ever had..!!! Food is exceptional, and service great.
Amy Piper . 2023-11-16
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Perfect spot over looking the river, delicious food, all 4 of us thoroughly enjoyed! Will recommend and return soon.
Gailop . 2023-11-11
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We’ve had stopped by the restaurant for lunch near pooley bridge. It gives cute and cosy vibes plus food option is great. Ordered Southern fried chicken wrap which is decent & well cooked 😄 View outside is gorgeous 🥰
Yenni Sandhya . 2023-11-11
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This cafe/bistro is in a perfect spot overlooking the river. The staff were fab, all really friendly and polite. The lad taking us to our table could see our son was cold and provided some blankets and turned the heater on for us. I did have to give them a little nudge to take our order but that wasn’t an issue, it was very busy. The coffee and ice cream came and it was really good. A proper Flat White! The only thing that lets this place down is the amount of people in there letting their dogs sit on the chair cushions! It’s hugely inappropriate for a food venue and so unhygienic. We spotted three dogs sitting on the chairs! One was drooling all over the place while its owner was eating a roast dinner. Pretty gross really. I understand the lakes is dog friendly, I’ve got my own dog. But people are just getting ridiculous with them now! Please have a rule where no dogs are allowed on the furniture!
Eatandclimb1 . 2023-11-09
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Friendly staff. Good food. Reasonable prices. Lovely location
Kate Adler . 2023-11-05
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First, don’t be put off by it’s unassuming exterior and the walk through the shop! Second, the Secret Garden has an amazing atmosphere, great music and most importantly fantastic food. We went on a cold, dark night in late October and certainly happy with our choice.
Jon . 2023-10-31
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Fantastic food and service ,cracking place
richard finney . 2023-10-22
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Visited this morning for coffees, lovely atmosphere and good views. We managed to get a table without booking which was good for half term ! Love to see the guys slaving away in the open kitchen, they looked busy and the food looked absolutely wonderful. The menu isn’t huge but it has something for everyone. Would like to return with more of the family
melaniemK9215NT . 2023-10-21
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I had read a good amount of reviews which were on the whole very good. My expectations therefore were high and we were looking forward to a positive experience. However, we left feeling somewhat disappointed. I'd like to think my review is constructive and the points raise are genuine reasons for reducing my rating to 4 stars! Booking through the website you have the option to add some requirements. I asked for a quiet table in the corner if possible. Now I don't expect to be able to always get what you asked for. However, what I do expect is for the staff to say they were not able to accommodate my request. We didn't get a quiet table in the corner, instead we got the busiest table next to the outside door and the kitchen serving point. It is therefore clear that the notes/requests are not always looked at. Its worth noting that there was another table at the back of the restaurant that would have been much better. Onto the food. Going out for even a simple meal these days is an expensive affair. The menu is fairly basic (not a bad thing) but has something that would suit most people. However, when the selection is fairly basic and the prices fairly high, I would expect exceptional quality. As you can see from my images I feel this wasn't delivered. Chicken with Creamy mushrooms didn't have 'creamy' mushrooms, they were just plain. The dish was pretty basic and with a sizeable amount of garden peas, made it feel poor value for money. Gammon steak was a great sized portion. However, the yolk on the egg ( a major part of the gammon & Egg experience) was hard boiled! Again, with basic chips and garden peas, I felt it should have been better. The third dish was the Burger. This was delicious, tasty and no complaints at all. When the outdoor space is out of action due to the weather its a relatively small dining area indoors (not a bad thing) so the number of tables being serviced isn't crazy. The kitchen (which is open) wasn't rushed off their feet so I would have expected the food (especially the egg) to have been cooked better. The serving staff were all very good. Attentive, efficient and friendly. All of the above said, I would return again but probably in summer when the outdoor area was open. I would certainly try other dishes on the menu. At just over £60 for three main meals and one drink each, the dining experience overall needed to be improved. I will post my review of the Summer Visit next year and hopefully i'll be able to find the extra star rating to make it 5 out of 5!
foodnreview . 2023-10-20
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Exceptional! We always visit here when in Pooley Bridge! The menu is extensive and there are daily specials. Wonderful to sit outside on warmer days but also nice to be inside by the log burner. The staff are polite, attentive and go out of their way to make your visit one to remember. We had a recommendation for a Portuguese wine that we tried and it was very nice and we appreciated the guidance! Little things like this and the great food always make us want to return, so much so we chose the secret garden on multiple occasions last week. Thank you and we look forward to see you all soon!
SOPHIEW503 . 2023-10-11
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Excellent service and wonderful food Dog friendly We spent 4 nights in this part of the Lakes & each evening we enjoyed fabulous food here Nice atmosphere & lovely warmth from the stove. The staff were kind, patient & very helpful especially as I’m gluten free!! It was great to be able to eat & enjoy our food in a very dog friendly place The open servery into the kitchen let us see the food being prepared which is very reassuring The wine selection was also great & enjoyed by myself and my daughter Thanks we’ll be back
SheilaStokeontrent . 2023-10-11
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Great food great drinks great service great setting. Shhh I don't want anybody else to know 😊
wrichard11 . 2023-10-08
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A good menu , very nice staff and surroundings . Accommodating as our booking increased from 4 to 5 abs seating us all was no problem. Two vegans in the party were catered for through a variation in the vegetarian menu.
S649ATpauls . 2023-10-04
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Lovely pub style grub! We stopped at The Secret Garden after a 17k walk from Glenridding - safe to say we were in desperate need of some good food. We had the burgers which were delicious, and the desserts (sticky toffee pud and brownies) were absolute HUGE but amazing. The location is great, just on the water. Would recommend!
Jenna B . 2023-10-04
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Our food was really lovey, the staff member who served our table was very professional, however, three dogs in a small eating establishment was rather a lot. I fully understand people love their dogs but not everyone wants to eat in close proximitry to animals. Dog owners need to ensure their animals keep away from other diners as dog slobber on my chair and hands is not what I expect whilst dining out. Maybe separate areas for dogs would be a suggestion. The staff were understanding and apologetic, I also understand it is not their fault, but all diners need to be catered for.
Curious27759938105 . 2023-10-03
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Wonderful find! Lovely location, great staff and service, plus food was fab 😊
Tracey Pilkington . 2023-10-03
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Absolutely brilliant, service, food and views, popped in for lunch where we had the steak baguette and the mint lamb burger, so good we booked again for the following night
W1829CVianr . 2023-09-30
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Didn't eat as just stopped for a drink, though will be going back for a meal.
Apache Rider . 2023-09-23
MORE AT Google
Just popped in for a drink after a walk really friendly and quick service even though they were quite busy previously have eaten here and that was excellent as well
Geoff Turnbull . 2023-09-21
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Nice to sit back and watch the ducks on the river
John Roze . 2023-09-18
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Fantastic lunch menu and great value for money. Especially the kids options. Beautiful views overlooking the river. Staff very friendly and approachable. Would definitely return if visiting the lakes again.
Alana S . 2023-09-15
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We have visited twice this week each time it has been excellent! Warm welcome and great service and the food that comes out of what looks a very small kitchen is great…
JoB414 . 2023-09-13
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This is a return visit to the Secret Garden. We both had burgers and they were fantastic. My husband said it was the best burger he's had. We had both been eyeing the deserts but the food filled us so much that its now 4 hours later and cant contemplate anymore food!
V7676USsarahc . 2023-09-11
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My wife and I went on the 8/9/23 with friends who have been there before and said how good it was ,they were right, we had a really nice meal sat overlooking the river ,what a location ,I had a rib eye steak and ordered a portion of pepper sauce which I thought was a bit expensive until it came ,it was twice the size that I've had else were 😁 , got to say I read the bad review from the lady who didn't like the soup ,take no notice, it's a top place, also thanks to the Portuguese lad who looked after us sorry didn't get your name, thanks to you and all the other staff 👍👍👍👍👍
paullU5232MI . 2023-09-10
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Brilliant place to eat, great atmosphere and supper attentive staff. We have been staying in a guest house on Ullswater and we’re highly recommended by our landlady to try this gem. She was right to do so. Once found, which is the secret, the setting...
Wispa133 . 2023-09-09
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Went on one of the nicest days of the year. Sat outside with a river view. Excellent all round experience.
Paul Bennett . 2023-09-09
MORE AT Google
Great cup of coffee with good views over the river, very friendly staff too
Richard Lewis . 2023-09-09
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We discovered this place last year and didn't hesitate to come back again. Great food, friendly staff and the dogs loved it too!
GillR379 . 2023-09-07
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Fantastic place to visit. Food was first class and an amazing location next to the river.
Stephen Morgan . 2023-09-07
MORE AT Google
First id like to say all the staff were so lovely. We sat looking over the lake we had a drink and a scone the scone was yum and good price. Dogs are welcome and they have water bowls dotted about.
terriepe . 2023-09-06
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Unfriendly staff, broccoli soup was yellow? When asked staff couldn't identify if they had a "cook" or a "chef". No apologies or explanation, refused to pay for my meal. Stear clear!!!!
Trip17321975764 . 2023-09-06
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Lovely and quality food. Service is really good. Overall great experience.
Lorraine Statter . 2023-09-02
MORE AT Google
It’s unusual walking through a shop and finding this lovely restaurant, with a beautiful view over the river. Well worth it though. Lovely staff who found us a table for an hour later when we happened to stumble upon it. Then great menu and food...
LJMaccas . 2023-09-02
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Very disappointing meal at the Secret Garden. We were served stale bread as a starter and the burger bun was also stale. Neither my partner or I could finish our meal which is very unlike us. Lovely setting and views but the food needs improvement.
Amy T . 2023-08-27
MORE AT Google
Exactly as the name says, great setup, accessed through the back of the shop, I did not expect to find this hidden back there
Trevor Jason James . 2023-08-25
MORE AT Google
We had booked a table inside as the weather has been so bad recently. When we arrived and were sat down , there was an awful smell of drains so we asked to be moved. Staff moved us to the outside terrace of the attached...
Isabella H . 2023-08-24
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Stopped for a drink with the family... Nice seated area by the river.. service was slow (table service) so went to the bar to order. staff were not the friendliest , told us to go sit down.. but still did not take our order.. took nearly 15 mins to get a drink... and a pint of Heineken was £5.65! was not impressed
Jonathan Shaw . 2023-08-23
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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