The Secret Garden in Redbridge

I have been a loyal customer of Five Lads Good Mayes for over three years, and while I've enjoyed the quality of their food, my overall experience has been a mix of satisfaction and challenges. The culinary delights crafted by Five Lads are undoubtedly good. Their flavours are rich, and the variety offered caters to diverse palates. However, my recurring concern lies in the delivery service. As an online customer who has never visited the physical branch, my experiences have been marred by instances of incomplete orders. On several occasions, I've received incomplete deliveries, leading to inconvenience and embarrassment, especially when hosting gatherings. Despite prompt apologies and refunds from the branch, the issue persists. The lack of delivery drivers to fulfil the orders raises questions about the overall logistical efficiency and customer satisfaction measures in place. Last year, there were inconsistencies in the spice levels, with the 'hot' category often resembling 'medium,' and 'extra hot' lacking the anticipated intensity. Fortunately, this issue has been addressed, and the spice levels are now aligned with expectations. However, the persistently missing components in orders, such as fries with chicken or rice with chops, raise concerns about the order fulfilment process. It prompts the question of how well the order sections are managed and the attention to detail exercised in the preparation and dispatch of each order. I urge the workers and management of Five Lads Good Mayes to empathize with customers facing these challenges. While the food quality is good, addressing these persistent issues in order completeness and delivery logistics will undoubtedly enhance the overall customer experience. I look forward to continued improvement and a seamless dining experience with Five Lads in the future. Food 4* Service 1* Portion size 3* is not worth the price.

We ordered a hot dog which did not mention spicy, but was in fact mildy spicy and overcooked. We ordered a piri piri chicken wrap which is ok, but piri piri sauce is pretty much water, so it went everywhere and didn't taste of much. The service was slow, and the manager was on the phone to her friends all the time. The strawberry milkshake was ok. Giving feedback at the end was met with stone cold faces and no empathy. In short they don't care. Avoid. Food is 2 out of 5, service 1 out of 5.

highly disappointed with the amount of food we have been given. we had ordered a Pepsi max (part of a zinger meal) and a 7 up (part of a zinger salad box), both of which never arrived along with the rest of our meal..and speaking by experience the salad box is supposed to have a generous amount of chicken in it but this time the salad box contained little to no chicken ..Highly disspointed

The service was very good. Syed our waiter was very attentive and good. The atmosphere was nice

The place serves big portions and for fair prices. very welcoming staff members. Fantastic work.