KFC Chadwell Heath - Grove Farm Retail Pk in Redbridge

the food was stale, and cold and the delivery driver was rude

thank you for the fast delivery

first of all order supposed to come at 5 comes 25 minutes late and also an item is missing from teh order and i have emailed them but noone has said anything back to me absolutely dissapointin

food is cold. got here quick enough for lit not to be cold

Good man…………………………………………..great……………………………………………………………………………………………

There was food missing but delivery was gd

zinger was uncooked thats my second time ordered from grove zinger was uncooked . and hard to bite

The kid’s burgers I ordered for my kids was very hard.

Ordered a boneless banquet which cost about £12 and comes with 5 items. Only received 2 of the items for the entire meal, not including fries, corn and the small popcorn chicken. Just the drink and the main chicken. How can you forget over half the items of a meal? just a joke.

I did not receive my corn on the cob

So I came to this KFC in Chadwell Heath after researching which KFC was open this time it was 11:20 as I was already in the and google showed this was open, came down and it was locked by 11:25, it showed on the door it was closing at 12, there were 3 female staff tried to avoid us at the door, we knocked got ignored then one of the female staff saw us went inside the back room to ask and came back saying they were closed, HOW?? It was 11:25 it should be closed at 12am! clearly they didn’t want the chicken wings !

Everything was cold they forgot 2 items

Muhi gave me very good service and very well spoken

Excellent services and food I always use this kfc for my kids food love it

Hot wings bucket tasted unfresh, possibly refried and cold.Good delivery service but lunch was sadly inedible and caused major disappointment and inconvenience.

Excellent service by Muhi , great guy , very humble thanks

Brilliant service always my go to Muhi was perfect

considering how quick delivery was, food was cold. I ordered ketchup and sweet chilli sauce and mayo delivered. I hate mayo.

Missing food and what did turn up was cold

Food was cold, crushed and soaked in a sauce that had leaked drinks were wrong...very angry and dissapointed

Some of my order was missing which was very disappointing as I ordered a family bucket and was sharing it with family for a birthday treat

Muhi the guy I have ever seen top employee

The customer service is so nice and the food is so delicious

Not great driver couldn’t find address never can when they deliver. Food cold and not good chips soggy cold wont order again.

Muhi excellent customer service

Tasty and delicious food that never disappoints 👍

Driver lied about no door number - even though have ordered from just eat numerous times. Food cold

Muhie very nice and talkative , excellent customer service

Amazing muhi help us all the time thanks to him we come back all the time

muhi gave excellent customer service.

Awesome experience and the food quality was outstanding❤️

Absolutely delicious! Every bite was bursting with flavor, and the quality of food was outstanding. The service was quick and friendly, and the atmosphere was warm and inviting. Highly recommend trying the Mighty Bucket for One, Chicken Lollipops, and Rice Box Zinger – each dish was prepared to perfection and offered a fantastic taste experience. The crispy Chicken Lollipops and the filling Rice Box Zinger were real highlights! A wonderful dining experience that I’ll definitely be back for. Huge thanks to the team for a memorable meal.

food was cold and not what i asked for

The order was completely wrong, I asked the delivery driver for the drink and he lied and said it was in there lol. Nothing on this order was correct not even a drink 🤦‍♀️

I ordered a KFC meal for my family, but the food was really bad. Some of the chicken wings were tiny and overcooked. They looked like the wing tips. I won't order from here again.

portion of rice the tub was half full , thre was about 12 chips in the portion and the zinger burger looked like it was made about a week ago, very poor for the amount of money it cost.

the quality of the food was very poor. kfc needs to up there game. they can't be selling dry over cooked vegan burgers. and to top it off was stone cold. I won't be going there again

My driver held onto my food for 15 minutes longer than he should’ve, kept telling me he was outside when he wasn’t. Kept walking round and following the wrong navigation. My house has a massive number above it to show I live there. It’s not hard to miss. Food was cold and unsatisfactory.

Food was stone cold Missing items

Waiting time at drive it's way too long , was no cars in the queue and been waiting 15 mins, everyone just ignores you

Food was piping hot, for a change. think this was down to the prompt delivery by our courier. thanks

They are useless in there, they always get our order wrong, everytime

Waited quiet a bit for my food as they weren’t busy at all, yet when i got home my fries were missing. Had to go all the way back, and no apology, came back with cold fries and a pepsi so flat I would have been better off with still water. Do not recommend it and will not be returning.

Chicken was burnt black. But Ju Eat refunded. It should never have left kfc like that.

did not give mu chicken popcorn

They provided contact no, but Never pick up the call, poor service,

food arrived stone cold and not at all enjoyable

Cold food, not even fresh i think. They completely forgot to send the fries. Its a shame on KFC for serving cheap chicken shop level food and charging a huge price

I asked burger to be plain and was not and the food was open and all over the place in the bag, terrible just eat service, terrible just eat driver and terrible kfc. Grove Park kfc absolutely abysmal! As expected to be honest

Food was cold and half of it didn't show up..

The order was not correct. only after the driver left when taking it out the bag I found out.

Nice food and delivery was on time

We ordered corn & got coleslaw, we got half bags of chops & there was no lettuce on the burger

The rider had my food under his arm.

Half the order was missing, the rest was cold. Just eat gave a decent refund though to make up for the inconvenience. I would only get KFC in the restaurant only from now on.

Half my meal was missing. My children had no meals and half my bucket was also missing

Serious overcharge re service charge...far to much

I asked for all drumsticks on the message to them & they completely ignored me

food was very cold 🥶 not very happy 😕

If you want to know why KFC is losing sales look no further. This place has terrible staff with the worst attitude known to man. Never again

Went this afternoon to get something from the drive through, a zinger box meal, 6 hot wings meal a kids box meal, medium popcorn chicken and areo Sunday - wasn’t told the price and stupidly I didn’t ask just paid via contactless, just checked my online banking…….HOW THE HELL DID IT COME UP TO £36!!!! Moral of the story make sure you ask for a receipt so you don’t get conned too!

Drive through is terrible. Wouldn't recommend

Great driver, friendly and speedy

didnt get me cookie so they js took my money

Very Cold & tasteless food, not ordering again from this branch

Food was cold and the delivery time kept changing and was late

Cold Everytime I order it’s cold ridiculous

Great place but they forgot the chips on my popcorn chicken meal.

Delivered late and was completely cold. Waste of money. I wont be using again!

Chips were cold and hard chicken was chewy

Delivery driver was great but I received chocolate cookie instead of white chocolate cookie. I have a photo & video if needed for evidence, waiting for a refund for the cookie as i didn’t eat it.

Best Kfc in Romford. Great customer service and Food

Firstly, I was shocked to find the restroom locked upon arrival. I had to wait approximately 9 minutes before someone came to unlock it, which is highly inconvenient. Such delays in basic customer services are unacceptable. Furthermore, when I received my meal, I was disappointed to discover that the drink was flat, and to make matters worse, the Zinger burger was far below the standard I’ve come to expect from KFC. The quality of the food was simply unacceptable, and I find it concerning that this was served to customers. As someone with previous experience as a shift manager at KFC, I understand the standards and expectations required in running an efficient and quality-driven operation. Frankly, I do not know how this location would fare under a ROCC inspection, given the issues I encountered. I hope that this complaint will be taken seriously and addressed promptly. I trust that the appropriate measures will be put in place to ensure that future customers do not have to endure such a subpar experience.

Food was cold and i was missing stuff too. I was told i would be getting a refund in 4 days but i still havent recieved it

Half my order was missing I submitted a claim TWICE and no response! Not happy

Food quality really disappointing

Order still has not arrived and am still waiting on the delivery

The food was cold and gravy was spilled made all my food soggy and chips wasn’t even enough to feed 4 was bag was torn

Almost every time I've ordered from here, something is missing from my order. This time the chips from both kids' meals were missing.

Chicken not fresh just worm up

Chicken wasn't even in the wrap

food is always cold from this place. Just ridiculous.

Food was great but two of the drinks never showed I tried to get a refund but I highly doubt it because everytime I’ve ordered there has always been two or three items missing and I try refund it but I never end up getting it

The store complied with my request. Brilliant!!

drink was not cold and no tissues and ketchup , mayo

no cutlery for rice box, wrap had barely any filling, warm drink with one meal and no drink with other

Gravy came cold, burger also came wasn’t hot

Absolutely abysmal service. They close 40min early and just watch you from outside. They decided to not put any lettuce in my burger or wrap, I think they were out but they could have told me. They’re extremely slow just save your time and go to a different place

Wow when did KFC become so expensive? This used to be the nicer of the KFCs in the Dagenham/Chadwell Heath/Romford area, but boy, today was terrible. Offer you table service when using the kiosk , well they need to turn the option off, cos they don't do it. On the subject of the kiosk ordering, no options for customising so you get ice in your Pespi wether you want it or not. Gave me the food before making the drinks so in the Arctic conditions that is their air conditioning the food goes cold. The customer service was not even an attempt at being polite, don't think thank you is in their vocabulary. Has the secret recipe changed? Too salty and spicier than normal and no we didn't have the zinger. Parking is a bit of a nightmare too when the other shops are open and there were delivery driver vehicles in the disabled bays. So disappointed.

The food was awful, the chips were cold and rubbery, and the chicken was cold and leathery, obviously not cooked fresh. very very disappointed.

Can not believe I was in KFC. Even a local chicken shop could have been much cleaner and tidy and the staff could have been considerable regarding the cleanliness. Definitely will not go there even if they offer free food

Food arrived at 18:08, order was made at 17:14. Food was cold. I should be refunded. Thanks

All the fries where missing very disappointing

Food was decent, feel kfc 🍗 have declined through the years but this place seems to keep there standard high.

Never ever order here have ordered online the burger is cold and it smells burnt oily no lettuce in it and worst fries I ever had .it looks like staff is in hurry .tried to call them up but no answer from them

Terrible, the driver took the food for himself I’m guessing since nothings arrived. Smh was really looking forwards to some kfc

The chicken was burned over cooked, it taste like it’s burned and my kids didnot eat at all

Missing chips, all food was cold apart from chicken wrap, but the chicken wrap was missing chips. Abysmal meal, will have to cook something now to fill everyone up waste of money and time

We asked for extra wings , salad and didn’t get them , though they are clearly on the order. Am fed up the manger of this store needs to check the team&orders this is not the first time this has happened . I have asked for a refund doubt I wil get it

Again, you didn’t get the order right..