KFC Chadwell Heath - Grove Farm Retail Pk in Redbridge

I asked for drumsticks but I received none. The food was bland and of poor quality- certainly not worthy of the +£20 cost KFC demands. Do better

the wings came burned so not eatable had to trow them away

i leave a note to don t add mayo or any souce and i receive with mayo

Ordered zinger stacker with mighty bucket and got a completely different order

i didn't get my order, because i accidentally put the wrong address in but the delivery man said it was delivered but it wasn't. Can i please get my money back?

I didn’t received the Pepsi Bottle

BAD! I WANT MONEY BACK FOOD CAME COLD AND MISSING BURGER

I ordered at 3.30pm for an order to be delivered at 6.25pm, my order arrived at 7.10. I missed opening my fast. I gave a 3 hour advance notice to allow delivery time. This is absolutely unacceptable and it ruined my evening,

DO NOT USE MISSING LOADS OF ITEMS AND CANT GET THROUGH ON CALL TERRIBLE SERVICE

from this outlet the food has arrived warm and in a good state

Food delivered to the wrong address not received

There was no problem with the delivery, but the app didn't notify or update to indicate that the delivery was on the way.

the courier didn't ring the door bell he called to tell us to come and collect the order from outside!! How rude! And I ordered Pepsi but was given tango instead and I don't drink tango . Terrible service and nearly cold food !

Hi i didn’t have my food last night so i tried to call kfc non of them answered i tried to find the driver i didn’t find? Bad bad service and bad service its shame bcs i will not die for 30£ ? But I will never order from kfc shame shame

I didn’t receive my order, it got marked as delivered but was not delivered.

Did not deliver the correct order and didn’t check

Always get the order wrong useless staff

Delivery guy was nice and on time!

Has items missing from order. This is not the first time from this restaurant.

Forgot multiple items off my order, including a bottled drink, additional sides.

waited for over an hour for food. when it finally arrived there was no chips. awful service

Terrible decision to order from kfc grove farm. My order was more than 45 min late, the time kept increasing which is unfair because it stated a 25 min max time slot when I placed the order. When it arrived, 1hr15min after the ordered time, it was cold, discoloured (wings were black) and the rice box was cold, tasteless, they hadn’t put any of the usual ceaser bbq and salsa sauces, it was rock hard, the rice was all clumped together and it tasted horrendous.

The food was all soggy and dry

I ordered 2 pieces with 2 mini fillets and 2 hot wings. I received 5 cold mini fillets and fries. Very dissatisfied and had initially tried to call the store they failed to answer. Had they answered maybe this would not have happened as I was going to make a request regarding the order

The food was stone cold and incredibly oily. The food quality was sub par and shouldn’t have been sent out at this level. The chicken strips were the same size as the chicken wings and I feel cheated out of the price of this food

missing items which ruined the whole meal

Ice cold and stale. Driver was on time so im guessing my food was just sitting out?

ordered 2 x baked beans you sent 1 x baked beans 1 x gravy. so wrong order

Food was stone cold and the fries were reheated the gravy was also lukewarm this is not the first Iv been disappointed!!

my order is missing the drink that I paid for

My order was wrong and my 2 piece chicken was missing from my order

driver stop like 500m before destination , then my order was deliverd ahaahaha 41 pound and driver happy stomach full ....

Very bad service food is totally cold nit worth it… very disappointed

Not first time was disappointed with this restaurant... I pay 33 pounds for deal with drink bottle and not firs time not getting it from this restaurant, chicken looked like it was cooked not one hour ago, all wet and in fat... last order from this restaurant... quality not higher than 1 star!

Missed 2 of our guests meals , had to order from another restaurant

Best delivery I’ve had from this place in ages! Food was hot and tasty and the flaming wrap had a decent amount sauce in it for once.

Delivery was on time but my popcorn chicken was missing

Finger licking good.Tasty zinger

Best Kfc in Romford. Great customer service and Food

Quick service , hot and fresh chicken . Friendlt staff. Druve thur was smooth and efficient. Great kfc in chadwell heath.

fantastic place fantastic staff. great kfc experience.

The customer service is so nice and the food is so delicious

it took almost an hour. The food was very cold. Didn't even provide the requested pieces. Extremely disappointed.

Food was good didn’t have no complaints about it and the toilet was clean

We ordered a meal in the drive through and we missed our chicken popcorn. There were no tissues or sauces as we requested. Service was unhelpful and irritating. Scanning the app did not work. If you ever come to this kfc make sure you double and triple check to see if you have every piece of food in your bag or it will be a waste of money.

Fresh chicken, great flavour! Customer service was very good and fast specially by Fahim. Long seating. Overall a solid KFC experience. Will visit again. 😊

Not all food arrived and all they could do was offer a refund

Service is ❌ terrible. Asian staff there so slow...they don't care...act like you are bothering them from sleeping or watching the clock. Coffee machine broken and there was no apology. Teenagers with knives arrested there...cops always loitering around in the retail park as there's so much crime there. Do not go as it's not safe! You've been warned!

Great experience at kfc. The food was fresh and delicious. Their service was excellent. Fahim was very friendly and professional. He ensured everything was perfect with my order. Highly recommend this location.

one of my items did not arrive

Food was cold I don’t know if it leaves the shop cold had to reheat it in the oven

original delivery time was between 18.05 - 18.30. this kept being moved back and was finally delivered at 18.48. food was cold

This chicken was the worse iv ever had from Kfc the skin was burnt and chicken was dry ended up putting it in the bin

Very bad , spent around £18 for meal , still don’t have mayonise in stock . Toilets always in out of order . From KFC we don’t expect this service very poor . Don’t recommend .

Delivery was brilliant but food item was incorrect

driver was brilliant as had to do contactless delivery.

I never received my food and the restaurant doesn’t answer the phone

Would have been great if all my food actually came. Thanks a bunch I’m not well, can’t stand up to make my family dinner. And now can’t afford to replace what you didn’t bring

order was cold, items missing and food spilt in the bag

Used Just eat delivery from KFC grove farm Chadwell heath. 3 mini fillet burgers costing £3.99 each were not delivered, a total costing £11.97. Just eat just refused to refund us. Will never use them again. this KFC often leaves part of an order out of the delivery bag , it’s just daylight robbery!

We had some chicken takeout for my kid , very disappointed to see that from 4 pieces we only received 3, i have asked for ketchup and said that is some in the bag, later find out that is nothing. Better check your order before you leave the store! Never going back to any of the KFC STORES

I have 2 missing item on the deliveri

This 5 star is for MUHi Stellar customer service, a rare gem. Committed to his job and it shows. Mr branch manager and area manager, I hope you are taking care of this guy, he one of the reasons people visit this branch.

Excellent! Muhi was very friendly and polite!

Muhi excellent work nothing missing welcome back

Forgot the drink pepsi max 1.5l. When asked specifically , i was informed it was all in the bag when it wasn't.

Muhi excellent customer service

Muhi was awesome. Thanks for your excellent service. This is the first time how many visits and we have never been treated so well.

Very good customer service. Resturent was clean and wide. Fahim was very helping guy.

The order has not been relivered

I ordered for takeaway for my 2 children 2 popcorn chicken and 2 snacks box and i got only one popcorn chicken. I really really disappointed children's are fight and crying. 👎👎👎

food was cold, chips were rubbery, chicken was very greasy, no napkins or salt n pepper, no spoon for the rice, very disappointed.

It was late and cold, wast of money.

Fries were cold both portions… I’ve food delivered from much further away (also with fries) that arrive far more edible

One of the worst experience I have experienced. The customer service was awful. I asked for mayonnaise to be removed and replaced with ketchup due to me not being able to have mayonnaise they said they cannot do that as they can’t changed the menu I never had any issues with other KFCs. Then when they gave me the burgers I told them to have my burgers in boxes they again refused as they said their burgers don’t come in boxes. Found this to be rude and bad customer service. The burger was also hard and didn’t seem fresh.

the food came mixed up with drinks and all that.

I had to go to the store to pick up my food, as I was waiting indoors for my delivery which didn’t come. This is the second time this has happened, I’m not impressed

items missing from my order, I made a complaint and no response .the chicken fillets were missing

All foods are good tasty and hot. Delivery’s time is so fast.

Delivery guy was very nice and kind!

they have taken over an hour and it says it has been delivered but we don't have our delivery

I know it’s cold outside, but the food wasn’t even lukewarm warm, it was stone cold. Driver needs better insulation for the box on his bike

THESE PEOPLE NEED TO TAKE READING CLASSES!!! EVERY DAMN TIME, IN EITHER ORDER TAKE AWAY VIA UBER OR IN STORE THEY GET THE ORDER WRONG EVERYTIME!!! EITHER MISSING ITEMS! DIFFERENT FOOD ORDER TO WHAT I HAVE ACTUALLY ORDERED!! THERE IS NO MANAGEMENT HERE WHAT SO EVER, IM COMPLAINING TO AN ALLEGDE MANAGER WHO WALKED AWAY HALF WAY WHEN I WAS TALKING TO HIM! THE YOUNG LADY AT THE FRONT WAS MORE RESPECTFUL!! NEEDS MORE TRAINING!!!

order missing , this is becoming a joke now , if this carrys on people will stop using the app , and wondered why people stop tipping

Excellent customer service. I ordered 10 hot wings meal and it was fresh really going to recommend 10hot wings meal

I used to come this store often. All staffs and service really good

I went with my family for a dinner and had a wonderful customer service and the food was fresh and piping hot.

Half my order was missing do not order from here again !!

Was so disappointed with the food! My zinger burger was literally a bun and a piece of chicken thrown in where was the sauce and salad and I ordered two of those so nor me and my sister were impressed! My side orders were changed and I wasn’t even informed if you don’t have it available at least inform the customers. My box meal wasn’t even come complete the Trilogy box was missing the side and dip and the fillet piece was awful a dry piece of chicken and off colour as it was not even cooked correctly. Awful experience and highly disappointed. Sort it out KFC

Forgot half my order a joke will not order again

The order wasn't delivered and marked as delivered. Disappointing.

Was delivered nice and hot. Have ordered from here before and was a little disappointed. But this time spot on.

Food delivered spilt squashed split boxes open rice box open popcorn chicken box cold food, absolutely disappointed with no flavour

Missing 1 piece chicken and fries. Plus no pineapple stick in the kids meal.

Gave me the completely wrong order with no drink

I ordered a party bucket and mentioned that, in the past, it was always served half full. I asked if they could ensure this time that I would receive full portions. When I got home and opened the food, I noticed that the popcorn chicken was missing, as well as the chicken wings and chips. I then tried calling about nine times, but there was no answer. I drove all the way from near Redbridge to show them what was in the bag. I asked them to prepare the food fresh, but the man at the counter didn’t seem to understand my frustration and refused to serve me fresh food. I explained that it wasn’t my fault that the food was cold, especially since I had specifically reminded them about the popcorn chicken, as my son wouldn’t eat anything else. The man, named Mohammed, told me, "You came from the back side, that’s why I am topping it up, and it’s normal for popcorn to be missing, but nothing else." I was quite shocked by his response. I then said I would file a complaint with the management. Someone needs to hire well-trained staff, or this business will definitely go downhill based on its poor ratings on Google.

The worst food I had ,burgers were cold and no lettuce in it ,cheese isn’t in the burger ,it’s in the box .never ever go here

Uncooked chicken ruined my meal

All the food was amazing and the delivery was very fast.

no Pepsi can wrong chicken item