The Scruffy Duck in Stockton-on-Tees

Went for a lovely lunch with family. Was very easy to maneuver around with a pram and a disabled family member. Very good facilities and staff helped with the doors. Food and drinks were gorgeous. I had the chicken flatbread it was very tasty.

Nice breakfast and vegetarian options too.

Fantastic food and atmosphere, staff were friendly and helpful. We ordered chicken tikka flat bread, onion bhaji and a child’s fish goujons, portion size was fab and foot was tasty, even our fussy little one loved it, so 5 starts from him. Staff were so friendly and helpful would highly recommend eating here.

Went back here following a really nice meal, it was packed but we managed to get a table, you have got to be willing to ignore some of the language from customers nearby. We ordered some finger food which was very nice, drinks were cold, service was ok.

Booked a table for lunch. Food was absolutely lovely! Waiting staff very unobtrusive but very mindful. No long waits between courses. Drinks served promptly. Our server was very good. The only downside is: I lost a very sentimental ring. You cannot speak to the bar though.. as ' Due to current circumstances...' COME ON SD... COVID was 5 years ago. I left a message with the promise of a call back within 24 hours. I HAVE found the ring but no CB. However, my only gripe. ☺️

Lovely place for socialising, lovely food staff great

Good pub with sports, live music and pet friendly. Decent food.

Food was delicious and service was top notch. Buzzing atmosphere. Definitely will come back and recommend to friends.

Food was amazing! Hannah was fantastic she looked after us so well with wine recommendations and service second to none. If you haven’t been yet for food you are missing a trick and the charcuterie board is immensely delicious thank you for a wonderful dinner and also helping us girls to celebrate my friend have a fantastic pre birthday dinner! 10 out of ten we will definitely be back even if it is just for the mince and dumplings thank you team you smashed it 👍😊

Lovely food and lovely atmosphere.

Big portions, good food reasonably priced

Very nice meals with family on a Saturday night, thoroughly recommend

Booked a table 2 weeks ago for valentines night we where very much looking forward to a meal and drinks this was not the case. We where sat in the most cold part of the restaurant and dark and all we could here was the chief shouting I did think at one point it it was Gorden Ramsey. We ordered food our starter came out looked OK till a part of it was contaminated with pure salt it was the most foul taste it took 2 bottles of water to flush the taste away,it was that bad we cancelled our main courses and left . We will never be going back in there ever again

Service was shocking over an hour to get served very busy 2 members of staff serving not happy

Nice place with a good atmosphere just called for a couple of drinks. Did eat this time but worth a visit.

Service was great, food was fantastic. I had the roast beef Sunday roast. Plenty of vegetables, roast vegetables, roast potatoes, cauliflower cheese was beautiful. Also pudding was sticky toffee pudding ( with dates). Just lovely. Not the cheapest place. But there again I’d rather pay a bit more and guarantee a good meal.

Booked the upstairs venue for a 40th birthday and it was class. Jenny and Hayden the coordinators were super helpful so thank you! The room is great with a bar, DJ booth in the rafters and a really good sound system, lights and there’s an outside terrace with heaters and lights. We booked our DJ (Karl) through the scruffy duck as well and he was spot on. Thanks for a good night!

I had a wonderful Sunday lunch at The Scruffy Duck this weekend! The roast pork was incredibly moist and tender, just how I like it. The vegetables were fresh and full of flavour, complementing the dish perfectly. But the highlight was definitely the cheesecake—decadent, creamy, and served in a huge portion. The service was top-notch, with friendly staff who made the experience even more enjoyable. Overall, a delightful meal and a great way to spend a Sunday afternoon! Highly recommend.

Very good decor, nice and different but noisy conservatory due to ? hard flooring. Choices of food and drink good and service good too. Would visit again !

Very good decor, nice and different but noisy conservatory due to ? hard flooring. Choices of food and drink good and service good too. Would visit again !

We came for Sunday Lunch, part size 9. Food was lovely however we were told we couldn’t order extra Yorkshire’s despite being on the menu and the service was very slow. There were plenty of people on shift and the restaurant wasn’t that busy, yet we had to ask to take our drinks order and then also desert order and then had to remind the waiter to bring a drink that had been left behind on the bar. They did not clear out plates after eating for quite a while and they had not cleared any of the empty glasses from sitting down to leaving so the table felt very cluttered. One of the beef sunday dinners was missing carrots and the two chicken were not served with creamed cabbage as per the menu. We only received the tiniest amount of gravy so the dinner was very drive and ended up having to pay for extra. 6 out 9 ordered desert but the waitress also forgot one of the deserts so that arrived late. The staff were not very present overall so it was quite difficult to get their attention. It felt like we were promoting them to do their job.

We came for Sunday Lunch, party size 9. Food was lovely however we were told we couldn’t order extra Yorkshire’s despite being on the menu and the service was very slow. There were plenty of people on shift and the restaurant wasn’t that busy, yet we had to ask to take our drinks order and then also desert order and then had to remind the waiter to bring a drink that had been left behind on the bar. They did not clear out plates after eating for quite a while and they had not cleared any of the empty glasses from sitting down to leaving so the table felt very cluttered. One of the beef sunday dinners was missing carrots and the two chicken were not served with creamed cabbage as per the menu. We only received the tiniest amount of gravy so the dinner was very drive and ended up having to pay for extra. 6 out 9 ordered desert but the waitress also forgot one of the deserts so that arrived late. The staff were not very present overall so it was quite difficult to get their attention. It felt like we were promoting them to do their job.

We went for Sunday lunch as a family. Luckily our family member in a wheelchair didn’t come, because the access was poor and very tight. We had a pram with us and had to move takes and chairs to get in. We then waiting 90 minutes for our food to arrive (not a very big portion). When we mentioned how long we had waited, the customer service was poor. The waitresses just stood around the bar talking.

We have enjoyed a really lovely lunch today with the most amazing waitress Hannah. The food was delicious and the service was outstanding. Hannah couldn’t do enough for us. She is a credit to the restaurant.

Me and my partner went for a meal yesterday. It was so elaxing. No one asking if everything was OK every 2 minutes. And the food was spot on. 10/10. Well done to the chef and lovely staff. We will be returning

Had breakfast this morning, gluten free as well! Absolutely gorgeous! Staff are really lovely, very happy to help. And its dog friendly too, ticks all the boxes! Definitely recommend. x

Fantastic cosy place. Hannah who served us was amazing. Very accommodating with all our needs. Loved it!!!

I booked online at the start of December for 22nd December, knowing waiting to book this close to Christmas would get hard. I had put a note on the booking, requesting a table in the dog friendly area. Then just a few days before the booking, I got a phonecall saying I couldn't actually book the dog friendly area. This isn't stated on the booking page, it took weeks for them to actually tell me, and it was now probably too late to book anywhere else. I am advised to call up before I set off to see if there were any tables free in the dog friendly area. I then get an automated email cancelling my booking! I did not want my booking cancelled. I would have just left the dog at home if there weren't any free tables in the dog friendly area. I then call back, get the answering machine, which is full, so I can't leave a message. I then message on Facebook and there's an automatic reply saying it's not monitored but states an email address. I email and never received a response. Thankfully, I managed to book elsewhere as there had been a last minute cancellation. Absolutely ridiculous.

If you like a pub where vaping is allowed this place is for you,5 people stood at bar talking too staff all vaping place stunk one drink and out for us.

We visited last night as a party of 8 with work colleagues. We had pre booked festive food and it was all fantastic. We were very well looked after by restaurant staff, who couldn’t have done more for us. The food was delicious and everyone had an amazing night. Thank you to the floor staff and kitchen for looking after us so well. The only downside was getting drinks from the bar was painstakingly slow and staff seemed uninterested at times but it didn’t deter from the experience. We would come back!

Visited for lunch had the chicken parmo which was a joke for the price of 16.50 I think it was a bought in escalope it was that thin it was like it had been run over by a steam roller. My friend had the chicken tika wrap which was acceptable but not worth the price of 13.50 for a wrap with a few french fries. I would not return

Last time we came (in January) the menu was better. Today we dined with 2 vegetarians and there was v little they could have. I had a chicken Caesar salad, which in all honestly, I could have done a better job of myself. The poached egg on top was wet, the chicken cold and the iceberg lettuce looked like it had seen better days. There was no fish main on the menu aside from fish and chips. There was only one member of staff serving and despite it being practically empty, it took a while for our first drinks to arrive. Unfortunately we won’t be coming back.

On arriving our online booking hadn't gone through even with our email confirmation but staff sorted us a table next to the bar and the toilet walk through, so it was very busy and loud and lots of people passing by , starters were spot on but the main meal I had , chicken tikka flat bread , the chicken was very tough and most pieces were to tough to eat , I did point this out and was offered to change the meal but refused as was quite full from the starter and the fries , I probably won't return again for food after this experience

The food was awful and I asked to get it changed but non of the staff where ah ing any of it it’s expensive and unreasonable it’s cheap but made to seem expensive

Myself and 3 friends went to the Scruffy Duck recently for a Breakfast and the first thing that I noticed was the hospitable staff and the friendly welcome. Marie and the staff were fantastic, especially with how busy it was at the time. We ordered a variety of different coffees they all arrived and everyone noted how lovely they were. I’m a vegetarian and ordered the veggie breakfast which was very nice, everyone else had a variety of food but again everyone throughly enjoyed what they’d picked! We ordered an extra side of pancakes they were amazing and I’ll be going back for them that’s for sure. We stayed longer than expected and ordered more coffees etc and Marie was more than helpful asking if we needed anything else. Overall a lovely Saturday morning breakfast spot and we’ll be back soon, and for anyone going soon try the blueberry pancakes you won’t be disappointed!

Lovely bar, very clean, friendly staff

How things can change!!! Was so impressed on our first visit, we booked again 2 weeks later with my brother and his wife and I felt so embarrassed!!!! It was awful. My brother had to send his parmo back as I think they forgot to put the cheese on!!! The second one wasn't much better. My wife ordered the Penne Arribiata and the pasta was overcooked and stodgy, the sauce was so bland and the garlic bread was maybe 1/4 cooked!!!! She ended up with a plate of chips. The staff didn't seem to be that bothered!!!! We will definitely NOT be back!!!!

My wife and I visited 2 weeks ago and was wonderful, we enjoyed it so much that we booked a table for ourselves and my brother and his wife, and what a mistake!!! From being seated and told almost half the menu was unavailable to leaving, it was dreadful. When they brought out our meals, which took ages, my brothers parmo didn't look nice at all, and severely lacked cheese and was returned. My wife chose chicken arrabiata, which included over cooked pasta and the blandest sauce she had ever tasted and ended up with a plate of chips. The whole experience was very disappointing and wasn't helped by the fact that the waitress didn't seem to care!!!

Went in for Lunch and had the Roast of the day in a baguette. Absolutely awful, more fat than Pork, microwave chips and pot of gravy for £12. Far better food options in Norton and £10 for a large glass of wine… outrageous.

First time to The Scruffy Duck and must say it was wonderful. Lovely inviting place. The staff were absolutely spot on, and the food was to die for!!! We were that impressed we have booked a table for 2 weeks' time.

Lovely food overall ! asked for salmon without coriander said they couldn’t do this which is fine. Then added the salmon and the chicken to the bill even though we did not have the salmon. Lady that took the order was lovely not offered deserts just handed the bill after main and told it was bar service. Booked table for 7.30 just quite poor service for the price

Visted with friends for a meal. The menus online do not match the menus available. The wine menu is poor. Not much choice. Used to be better. I had the chicken flat bread. It was very small portions and quite bland. My friends ordered the salmon, this was also a small portion. I don't have a big appetite in general, but when we left to continue our evening, we ordered food/snacks in the next pub as we were all still peckish.

First visit but definitely not the last. Friendly, good service and good food.

Disgusting food, old, cold and stale veg, broccoli, peas and sour tasting cauliflower cheese, in a separate cold dish. Brown looking mash with one carrot and parsnip stick underneath the meat. Looked like it was the scrapping off other plates. Cold plates which didnt help all for £17 each. Save your money, go somewhere else, anywhere else but not the scruffy Duck. Waitress staff very apologetic, not their fault.....they didnt cook it, manager needs to oversee what is being cooked and served. Wont go there again.

Went for Sunday dinner, arrived at 14:30 to be told they don't have chicken, which is understandable as it's a Sunday. Decided to have the pork instead, two wafer thin slices of ham would have been thicker and tasted better. Vegetables where stone cold, and made up of a few peas, couple bits of broccoli which tasted like it sat on the kitchen side for a week. Finished my meal, which was the size of a children's starter and went to the nearest Toby carvery. I would not suggest the scruffy duck for Sunday dinner. However the waitresses where helpful, polite and welcoming.

First visit to the Scruffy Duck. Great food, top service. We will be back

Warning PORTION SIZES ARE NOT EQUAL. In the main menu there is a huge difference between dish sizes like almost double. NEVER get king prawn spaghetti as it's a TINY portion that isn't even worth £8 let alone £16 whereas for the same price you can get a parmo that is literally DOUBLE THE SIZE

Have eaten here several times before for main meals and had no issues. We decided to go for breakfast to celebrate a colleagues birthday. From the Breakfast Menu I ordered ‘Smashed Avocado on toast with poached egg’, paying £2.50 extra for ‘crispy streaky bacon’. Very disappointed when it arrived. Plain standard cheap as chips white bread, 2 eggs that were hard boiled and 2 slices of bacon that was neither crispy or streaky.

What's a fantastic place. Very well done inside and out loved spending time there.

Music was quite loud but the food was really nice. The cheesecake was the nicest I have had for a long time. Would definitely recommend, and would go back again xxx

Always had lovely food here...not been for a while...came on Friday.. got the tomatoes and mozzarella salad ...it was a maim cost 12 pound and all it was ....was 5 pieces of mozzarella..4 tomatoes and a bag of pre packed lettuce...my partner got the roast of the day sandwiche..it was a tiny baggette with a piece of thin pork loin..a tiny but of Stuffing with chips n gravy....12 pound aswell! Lovely staff and nice for a drink just a shame the food has gone right diwn

My husband and I went for lunch after reading the great reviews. The service was fine but the food was awful. Everything was over cooked. My cheese soufflé resembled a flip flop sole it was so dr y. The chicken Kiev had no garlic butter in as had been overcooked. The chips had been flashed and were also very dry. We didn’t stay for dessert. Won’t be returning!

Food. Very small portions and forgot to give us crackling. When we did get it after asking there was only enough for one person. Service good even though a new member of staff served me and he was still learning however, manager unprofessional as he slagged a member of staff of to his co worker whilst collecting plates from our table which we heard. Would not like to work for people like that.

Brought family here from outside the area who were eager to try it. Sadly let down by the food. The 4 plates that arrived must have been under the lights too long. Everything was bone dry. As we were in the bar we never got any further service once served. I'm led to believe its better service in the restaurant area. So we ate it as it was getting late and we'd waited a while anyway. Good ingredients, but badly served.

Food was lovely and service friendly and efficient. Need a bit of maintenance in the bathrooms

Just had Sunday lunch here. Staff are so friendly and helpful, food is delicious and lovely atmosphere x highly recommended 🏴󠁧😋

Went for Sunday lunch and the staff are very friendly and really on the ball when they take your order and drinks. The Sunday lunch was ok the vegetables were nice and plenty for two people. The beef unfortunately wasn't nice as it was a bit chewy. The Roly poly pudding with custard was far too sweet and sickly to eat. So I had to leave mine not sure if I would go again. ☹️

Promote Marie! I went here with a group of friends and boyfriend to celebrate his birthday. We were welcomed by Marie who was lovely and swiftly seated us. She firstly apologized that there was certain items unavailable and that the kitchen staff were 2 members down. She took our drinks orders which came quickly The food my goodness was absolutely delicious and the portion size was very generous. Any problems we had wasn’t a problem for Marie She even went out her way and got candles to put on the boyfriend’s dessert which I found so kind of her All in all, it was an amazing meal with lovely people being served by professional staff. Thankyou The Scruffy Duck!

Not as good as last time, and they ended up eating bread as they could not bring out everything as requested. I would have changed food ordered if they had communicated. I'm very disappointed with the meal as a whole.

Lovely food great service and nice cocktails love this place

Had Sunday lunch here on May 9th, absolutely beautiful meal, great portion size and very well cooked, all the staff were friendly and welcoming, its a lovely pub with a very nice atmosphere and very reasonable prices, The Raspberry and white chocolate cheesecake is absolute heaven and a must if youre eating here....Will definitely be back soon

Great pub, great food,great service, and a lovely and relaxing atmosphere. Well recommended.

Went for lunch while visiting a relation in Norton, Stockton on Tees. Really enjoyed our lunch. Had four of the starters between us and all were very tasty. Also had four mains and a few sides and again very tasty, couple of dishes could have done with a little more salt but a little sprinkle and good for my taste. Have to say the waitress that served us was extremely friendly. All in all a great lunch and well worth a visit.

We came for lunch today with two friends we had a warm friendly welcome I believe the young lady who served us was called Hannah she looked after us from start to finish nothing was too much trouble she made our visit today a lovely experience thank you. The food was lovely very enjoyable

Nice friendly staff good coffee and dog 🐶 friendly

Great food great place best lasagne I've ever had

Had a gorgeous meal and drinks 🍸 with friends, staff very friendly, would definitely recommend to go and have a meal

Nice surroundings and decor, good atmosphere with a nice amount of people inside, the trifolding doors were open to the beer garden so people could enjoy the sunshine. We decided on jalapeño poppers to start, the portion size was stated as x6 however, we only received x5 so questioned where the last straggler was but by the time it arrived our plates and dips had already been whipped away and cleared so that was a bit of a hiccup but saying that they were delicious and we could have eaten more of them. My chicken burger was packed with pickles, cheese and relish unfortunately it didn't taste as good as it looked, infact the taste was practically none existent from any of the afore mentioned which was a bit of shame as when it arrived it did look really appetising. Overall a bit of a disappointment because last time I was there I really enjoyed the meal....which incidentally was a burger 🤷🏼‍♀️ hey ho you live and learn - perhaps a different chef.

We visited for Sunday lunch, and were sadly disappointed. We were seated right by the toilets, and consequently experienced a constant flow of people walking to and fro, as well as the very loud hand driers going off all the time. The food was another let down. I’m sure during the week the food’s not half bad, but the chef clearly doesn’t have the heart to cook a decent roast on a Sunday. Every one of us on a table of six had poor quality, dry meat. Every Yorkshire pudding was cremated. And the one bowl of boiled-within-an-inch-of-its-life vegetables felt insultingly stingy. Charging £17 a head just added insult to injury. After all this, our finished plates sat on the table for half an hour while every member of staff did their level best to ignore us. They were still there, attracting flies, as we left. We recently moved to Norton, and all this visit achieved was to find one place to avoid on Sundays.

Office meal after work, after disappointing start to the year for the first quarter, paid our own meal but did get a paid chaser. Food was good as was the location and service.

Saturday night out took us here, nice pub and good atmosphere as well

Everything was top notch and service was impeccable 👌

We liked it, because it has a restaurant separate from the Pub. We ate very well, a little hard on our wallets, but it was worth it for the experience, as we had 2 kids with us.

Ordered the tiger prawns in chilli it arrived in a small dish with 3 very dried up small prawns and lots of oil This was a main dish so did expect more if it was a starter I wouldn't of complained - the crusty bread on top was to hard to chew My first visit for a lunch I will give it another try as the venue was good Parking was an absolute nightmare as loads of roadworks outside

We rang up last minute on mothers day .the staff got us a table for 3 .The service and staff where amazing could not do enough for you .food was delicous excellent place will be returning and would highly recomend

We booked for a group of 20 to eat here yesterday (Saturday afternoon) for my 50th Birthday meal, as always we had a fantastic time!... the staff are always very friendly and efficient, the food was delicious and all served very quickly even though we were such a large group of us spread over a few tables..bar staff and waiting staff are always very attentive. We pre ordered our food and everything was very, very tasty!. Huge menu to pick from, with everything from light, tapas style dishes to steaks, burgers and fish. We were seated in the conservatory area which is always my favourite spot....can't wait to return again soon, thanks again to the Scruffy Duck for looking after us so well!

It's a bit expensive. But still a nice place

What a difference…….We used to go weekly but the service got that bad we just stopped bothering. Last night was completely different. Warm, professional service and good food. In all honestly we have never had an issue with the food but the service the past year has been horrendous. The lady that looked after us was called Marie I believe and you could definitely tell she has a hospitality background. The young lad on the bar was also very hospitable waiting whilst the Newcastle match ran into extra time and penalties. Overall a much better experience.

Really modern, edgy and classy bar with a lot of spirits and good choice of beers. Based on the fridges with dry cured meat in, I imagine the food is well considered. I didn't get any, but was very curious! Really lovely venue that impressed all 4 of us who ended up here.

Excellent food, fairy priced and clean with a good atmosphere

We held our daughter’s 21st celebrations in the upstairs room. The room is a lovely venue, nicely decorated and the staff couldn’t do enough for us, even when we made some last minute changes to the layout on the day. We decided on the BBQ buffet, sausages, chicken & lamb kebabs, burgers, buns and veggie options. The food was plentiful, well cooked and tasty and many at the party commented to this effect. The DJ was great, playing the music my daughter had requested and not interrupting each song with chatter, just what we wanted. We couldn’t have hoped for a better venue, atmosphere and food. Superb from all involved, thank you.

The hot pot lamb was virtually inedible. The cheese cake was also inedible, far too sweet and sickly. Having paid £5 deposit and then £31 in total £36 I and my friends will definitely not be going back

I won't be back. I took my 93 year old aunt out for Sunday lunch because it's accessible for her mobility. She ordered the chicken supreme... which arrived as a roast chicken dinner. Not the kind of dish that a partially sighted elderly lady can eat. I ordered the fish and chips. The fish was cold! When the manager asked I told her. She offed us 1 dessert to share(I declined). The tables and floor were dirty and I had to ask a waitress to wipe out table before she brought the food. The staff were young and inexperienced. Extremely busy. Traveling from Ireland, I would make a different choice next visit. Not the best that Norton has to offer.

Wow, what a change from the last time I was in here!!! Which was a long time ago. Now I am definitely coming back to Norton at the weekend for drinks and food..

Lovely food. Had the Sunday dinner, it came with loads of veg for the table and was delicious. The owner is lovely and service was great. Very welcoming with our two little ones, even cut my little girls dinner up for her and gave us a plate for the baby to share from my plate, which I know other local places can be funny about / charge extra for. Would recommend and will be back 👌🏼 Thank you!

Lovely food nice place staff spot on. A bit on the pricey side but worth it for a treat recommended..

Very bad service and chef must be a 4-year-old. Very basic food.

Didn't have any food but in sure it's lovely. It's a great place for a drink on a night out.

Christmas dinner was an absolute shambles, not organised, not enough staff, food took so long to arrive even after we had all pre ordered our food well in advance. Main meal arrived food was either burnt to a crisp or under cooked, we did not eat the main meal and decided to not wait for the next two courses. Was a complete let down and at £80 per head expected better. Will not be returning for food or drinks again, used to be such a lovely pub to go to.

Absolutley disgusted & appalled at how bad Christmas lunch was! We told the manager at the time of booking (months before) that we would be bringing a 4 week old baby with us & so he would be in a pushchair. She told us we would have a little bit more room at our table for it. When we arrived, we expected to be seated straight away but were ushered into the bar to grab a drink while we waited for our table. It was so busy with everyone waiting & then they told us we were to be seated at a table that was in the bar in the corner of the room next to the Christmas tree. I struggle to get the Pushchair through all the people then other people had to help us move the tables & chairs out the way! The starters didn't arrive until 13:50! Myself & my daughter had the soup which was served with half a slice of normal brown bread. My partner had the Prawn cocktail which was tasty but looked utter rubbish. The main meal then took at further 75 minutes to arrive. We could see other people finish their dinner at the other side of the restaurant 45 minutes before anyone had recieved there's in the bar area. The main was ok. Not impressive. 2 roast potatoes with no stuffing or pigs in blankets for Christmas lunch is just appalling. It then came 3pm, the next sitting were piling in the bar when we were still waiting for our 3rd course. I noticed 1 table opposite us had left before they recieved theirs! The dessert was the worst course of all! 2 of us had the luxury Trifle which was far luxurious being served in a plastic cup we could have bought better from the local supermarket. We didn't even bother eating it. The coffee & mince pies were none existent. £80 per person is disgusting to charge people for the chaos that Scruffy Duck made people endure for Christmas. Get more staff, don't put sittings too close together to make people rush or atleast serve meals on time so they have enough time to eat! We USED to really enjoy this place but after that we won't ever be returning.

Having watched the guy behind the bar( beard, dark hair, well built) on the lunch shift on 14th December eat his burger, open the top of a drinks container( I think mulled wine) at the opposite end of the bar to the coffee machine, stir it with a long spoon, lick the spoon repeatedly, walk around to the non food side of the bar and place it back in the container full of 'clean' utensils, ready to be used again,I was so disgusted and felt physically ill , left our drinks and will never return!

Absolutley disgusted & appalled at how bad Christmas lunch was! We told the manager at the time of booking (months before) that we would be bringing a 4 week old baby with us & so he would be in a pushchair. She told us we would have a little bit more room at our table for it. When we arrived, we expected to be seated straight away but were ushered into the bar to grab a drink while we waited for our table. It was so busy with everyone waiting & then they told us we were to be seated at a table that was in the bar in the corner of the room next to the Christmas tree. I struggled to get the Pushchair through all the people then other people had to help us move the tables & chairs out the way! The sitting for everyone was booked for 12pm, starters didn't arrive until 13:50! Myself & my daughter had the soup which was served with half a slice of normal buttered brown bread. My partner had the Prawn cocktail which was tasty but looked utter rubbish. The main meal then took at further 75 minutes to arrive. We could see other people finish their dinner at the other side of the restaurant 45 minutes before anyone had recieved there's in the bar area. The main was ok. Not impressive. 2 roast potatoes with no stuffing or pigs in blankets for Christmas lunch is just appalling. It then came 3pm, the next sitting were piling in the bar when we were still waiting for our 3rd course. I noticed 1 table opposite us had left before they recieved theirs! The dessert was the worst course of all! 2 of us had the luxury Trifle which was far luxurious being served in a plastic cup we could have bought better from the local supermarket. We didn't even bother eating it. The coffee & mince pies were none existent. £80 per person is disgusting to charge people for the chaos that Scruffy Duck made people endure for Christmas. Get more staff, don't put sittings too close together to make people rush or atleast serve meals on time so they have enough time to eat! We USED to really enjoy this place but after that we won't ever be returning.

Decent place to eat or get a few beers in Norton, chilled vibes inside.

Someone needs to put 50p in the meter in the bar

Total disaster from start to finish No organisation whatsoever Didn’t even stay for Xmas pud etc . I am looking to be reimbursed

Came for 2nd sitting on xmas day as we came last year and it was really nice , I'm sorry to say it was a complete wash out , I'd told our daughter how nice it was but I was embarrassed at how bad it was . 1st sitting still there at 3 , people queuing to go in , staff were run ragged and totally confused , first course came our 2 were wrong husbands good that was at 4-40 . We were about to leave and I looked for waitress to tell and she said dinner was on way which it did but very bog standard ! Dessert which on the menu we were sent was sticky toffee pud but that's not on our menu , eh ! Guy rang us 2 days previous to check our choices and said yes great ? I felt sorry for staff as they were all over the place , very very bad . Should have done 1 sitting , but would have xnas there again sorry and it's not cheap

Total let down. Paid £110 each. Expected Santa and a gift. We had a plastic yo-yo left on the table ? Meals served separately so we didn’t have the main meal together! They forgot our dessert, then what was advertised as luxury was a trifle in a plastic pot. Then no mince pies or coffee mentioned. We left disappointed. Ordered a takeaway on the night after a thousand pound table !

Arrived on time for Christmas lunch with family costing £110 pp , so expected a lovely day … greeted with a smile & a glass of bubbly … But that i’m afraid when it all started going wrong ! Starters : Was served not by table , but by what you ordered , having to hold your hand up telling the sole waitress “I ordered soup” … this meant people had finished on our table while others were still waiting … Unbelievable !!! Mains … Christmas Lunch with all the trimmings consisted of 2 roast potato’s 1 slice of beef , 1 yorkshire pudding & a piece of broccoli & to top this it was cold … effectively was a microwave sunday dinner you buy at any local supermarket. Desert : Pre - bought frozen trifle that HAD NOT been defrosted … Asked to see manager who apologised & blamed issues in other restaurant downstairs’ …. Simply not good enough ! The owner eventually showed up as most of the people were leaving “hungry” I asked for refund & was told that refunds were NOT policy & that I could eat for free at a later date …. Seriously !!!! Why on earth would I ever want to eat at this place again … Finally : We paid £110 & had young children who wanted to see Santa as promised … NO SHOW ….!!! Thanks for spoiling our Christmas

Certainly lives up to its name Scruffy. It’s such a shame as this used to be one of the best bars in the village. Toilets are disgusting. They need a barrel of black mould remover. I was quite shocked at the lack of cleanliness. Bar is been tended by teens with no bar knowledge who really do not care.

Had chicken Kiev and luckily I cut it in half before I ate any , and it was raw, two of our group ordered it and both were raw , got an apology and ordered a different meal but didn’t get any money of our bill , be very careful if you order that meal