Based on 174 opinions finded in 2 websites
Based on 174 opinions finded in 2 websites
Nº 568 in 654 in Perth & Kinross
Nº 166 of 176 British in Perth & Kinross
Opinions
Bar staff friendly but wasn’t in the mood to be listening to chef loud, swearing and acting like the big man while playing pool. Very unprofessional. I’ve worked in hospitality many years and felt so uncomfortable sitting there.
Jenny A . 2023-12-28
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Great family restaurant, food was amazing and Beth was so warm and welcoming! The only thing I would change if they made their cocktails rather than being on tap but otherwise perfect evening.
harriotc2022 . 2023-12-09
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Lovely afternoon/evening with family. 7 of us thoroughly enjoyed and Beth was an amazing hostess. Would definitely recommend.
Dewi H . 2023-12-09
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No pleasure in giving this review as we dine quite often,Father in Laws Birthday 2 New Faces on the Floor, not well trained, didn't know the difference between a Malt and Blended Whisky or what The Roast was,not the Girls fault of course Turns out, No Sunday Roast Steak Pie was limited portions at 2.30pm, an hour after we got there. When The food finally arrived, Steak Pie was served with Salad ??? Due to Veg running out ??? 2.30pm on a Sunday ??? My Wife said Her Steak Pie wasn't as hot as it should have been, didn't bother to mention it due to the time we already waited Not impressed at all The last time we made a complaint was about 3yr ago after lockdown Such a shame this has happened Today.
Dinners999 . 2023-10-01
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Popped in for a bite to eat last year with the mother in law when buying my now fience's ring from Rustic Retro up the road. Took the her, her mum and my dad there today to show them where we went. Food yet again was fantasic, service from Beth and Tilly was first class. I would well recommend popping.
Alan B . 2023-09-16
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My father and I booked for the restaurant. I had the steak pie and he had the sirloin which he found to be below standard given the price. I was happy with my pie. Value for money. Not the best service but acceptable for a pub dinner. The homemade cheesecake is to die for though….
paulinefV4340IE . 2023-09-03
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Very pleasantly surprised by this lovely little hotel , friendly staff , good food and a clean comfortable room
Ronald H . 2023-08-30
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I've had lunch and an evening meal at Scone Arms It's a lovely place the food is very good value for money and the service is excellent The toilets are very clean and modern
BackPacker826719 . 2023-08-06
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Absolute little hidden gem, staff were just lovely, room was great & the breakfast was superb. If your ever in the area this is contender total value for money.
273scottishcolin . 2023-08-02
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Dog friendly in the bar area. Bowls of water provided with out asking. Nice staff. Cheap drinks.we had fajitas, fish, curry and hubters chicken, all were very nice and reasonably priced. Pleasant atmosphere. Outside area if the weather allows. Would return if ever in the area. Try it yourself.
claccer . 2023-08-01
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Excellent food and very friendly attentive staff. Went with family and really enjoyed it. Fantastic atmosphere
Mitchell2606 . 2023-07-23
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We had such a lively meal tonight first timers and would highly recommend the staff are great so helpful from start to finnish .Meal was amazing food best I have had for a long time .Compliments to the chef 👩🍳 😋 👌.
Laura S . 2023-07-22
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Friendly, efficient service with good quality food and good variety of beer. The berry and vanilla cheese cake is a must!
AlexT851 . 2023-07-18
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I have stayed here on a few occasions and always had a good experience. Nice room, nice food lovely staff. However on this occasion my room didn’t look as if it had been serviced from last guest, not sure bedding had been changed, floor definitely was not hoovered . Food swimming in oil. I opted for breakfast at 7.30, this is late for me so I opted for the continental and poached eggs. On arriving at 7.30 the continental breakfast was not set up, so no coffee, bread to toast, pastries, yogurts. I waited until 7.40 and still nothing, no idea how much longer it was going to be before I would be served and I had to leave as I had to get into the office for a meeting otherwise of Perth. Really disappointed on this visit. Cups and spoons on hospitality tray had drips of old tea on them and stains.
G4831QGoose . 2023-07-11
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First visit to arms The restaurant needs a good clean dust on windows sills and on the table even food on floor and we where first in restaurant The waiter did have a clue what to do couldn't even pull a pint The food was very poor quality Steak pie was very poor more fat than meat We won't be back next time we will head to angler's in guildtown
alistairs734 . 2023-07-09
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Brought my daughter out from Perth to go for lunch, waited an hour then asked about where the food was, was told chef was busy with a table of 15 I would of understood this had a waiter came and apologised for the delay but we were completely ignored from the minute we stepped foot in here decided after waiting 1hour 10 mins with my 8 year old that we were leaving no attempt made from the waiter or staff to apologise
Jade H . 2023-07-06
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Called in to this attractive looking pub after a nice walk locally. Was very disappointed to find NO Cask Ales available in the bar despite these being prominently advertised on two notice boards outside. Surly staff very dismissive with one apprently never having heard of hand pumps and the other quite unconcerned about the misleading signs outside. Suggest trading standards might take a look!
davewP4129SK . 2023-06-29
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My father (age 95) moved last year to a care home in Scone. Family and friends have been taking him to the Scone Arms every week since . My father has a very small appetite and has always enjoyed a kids meal. Not anymore!!!! We asked and we're refused. Very sad. Will NOT be returning.
Diane M . 2023-06-19
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I have been going regularly with my 94 year old father, along with family and friends. Although the food was only okay the location is good for my father. The staff were good enough to allow my father a kids meal as he does not...
Brian R . 2023-06-19
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Lovely meal with family. Busy night as there was a function on so slight wait but definitely worth it. Staff friendly and food delicious
lorrainebA5487BK . 2023-06-02
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Good location to have easy access to M90 .Stayed here a few times now and never disappointed. Really nice rooms and quick check in . Staff always friendly and happy to help . Menu in pub ( they have a restaurant but i prefer it...
Woodysvw . 2023-04-12
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I came for a meal on Saturday 1st April with a group of 6 friends to celebrate my 50th. From booking the table and further communications with the scone arms before the date right up until we left, the service was amazing. We had a...
Kellyjohnston0206 . 2023-04-02
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Excellent service throughout from the moment you arrive . Great food in pub / restaurant. Great night's sleep , rooms are very good 👌 Nice walk upto the shops or by the church .
Pete W . 2023-03-26
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Over the last year, the Scone Arms was absolutely magnificent in terms of customer service, cleanliness, food quality and atmosphere. However so far in 2023, it appears to be struggling a bit. Turnover in staff and new faces and a lack of understanding of the...
jackfF6154ER . 2023-02-24
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Recently moved to Scone. I went for a drink after work last night. Can't believe how unwelcoming and basically, rude the woman behind the bar was. Not a word and certainly not a smile. Unless your a local and known it seems. This is not...
U3821EFkennetha . 2023-02-01
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This is a friendly and relaxed establishment, with helpful and enthusiastic staff. The food was GREAT! My son had haddock and chips and I had an extremely tasty baked potato with beans and cheese. The potato was cooked to perfection - real melt in the...
X5548IEwendyp . 2023-01-26
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Visited on Tues 17th, unfortunately didn't catch her name, but a lovely girl with blonde hair and glasses on served me and my boyfriend, absolutely perfect service, amazing food, massive portions, lovely atmosphere and just couldn't fault it at all. Will definitely be back and...
stephaniemac6 . 2023-01-21
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Couldn’t ask for more. Alix and another member of staff (didn’t catch their name) were amazing. The service and the food was with a five star rating. This is definitely somewhere We will visit again.
U3178BXjuliay . 2022-12-21
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Lovely food, nice atmosphere and great service by our waitress Alex, would highly recommend this restaurant/bar.
normao999 . 2022-12-21
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Fantastic pub food this Tuesday when we discovered a special deal - free drink with fish and chips. Fish as fresh as you could imagine and chips, mushy peas and tartare sauce to boot. Highly recommended
Daydream17945195909 . 2022-12-20
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Been down in Scone for work. Been eating and drinking in here very regularly, yet to have a bad meal and the staff are friendly and accommodating. Great pub!!!
Harry F . 2022-12-16
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Today we had our scone thistle football club 2013s presentation and we couldn't be happier with the service from all the staff at Scone Arms in particular Zoe, Alex, Sam and Chelsea. The girls were fantastic and went above and beyond too suit our needs....
Explore569235 . 2022-12-11
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Husband had delicious soup of the day (red pepper & tomato) and a baked potato with chilli & cheese followed by a strawberry & meringue dessert in a tall dish filled to overflowing! I had a lovely big plate of chilli followed by cheesecake of...
StillSylvie . 2022-12-03
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Nice relaxing environment and Alex made us feel very welcome. we had cheese burgers to eat and the food was delicious, will definitely be coming back.
scottlM5489AK . 2022-11-22
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We were pleased at the pub allowed dogs.so me and my wife and dog Bruno enjoyed a lovely brunch there. The staff were Friendly and helpful. The bar area was spotless and we had the choice of where to sit.menu had good choices and easy...
davidsZ9038VV . 2022-11-13
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Me and my son went to the scone arms for a couple of drinks and some food must say it was absolutely brilliant very nice and friendly staff particularly ALEX barmaid food was absolutely delicious and on time would highly recommend
M8330PGdebbieg . 2022-10-23
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Was here about 3 weeks ago and loved it. Food was lovely so was staff. Returned again this weekend but was really disappointed this time. Had the duo combo fajitas and the steak was so overdone I didn't even eat it. Seasoning was so powdery....
Kirstydavis1 . 2022-10-23
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Thank you to all the staff for making my 60th birthday party so special,everyone was so friendly and welcoming,family that stayed in hotel were delighted with the service and the rooms were spotless special mention to Chelsea for making it extra special.x
M3255KNsharonm . 2022-10-15
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Attractive building. Lovely modern interior & very attentive service. However, if you want a glass of wine it’s mini bottles (think I ❤️ Sauvignon Blanc Co-Op special). No selection of ales. Shame, I wanted to support local pubs, but it’s not for me.
16Littleflower . 2022-10-13
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We visited the Scone Arms for a family funeral today, the service was excellent from the manager arranging everything to the bar staff taking care of everyone in a compassionate and caring manner. They provided a lovely tea with fresh sandwiches, sausage rolls and cakes,...
Pamela C . 2022-09-23
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This hotel did not disappoint , just home from a lovely weekend with friends , we were welcomed by the manager who quickly and efficiently booked us in to our beautiful rooms which were decorated to a very high standard and we’re spotlessly clean !...
jackielewis557 . 2022-09-11
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Passing by and had good kerb appeal so thought we would take a chance for dinner. We were not disappointed - what a find. Walked in and was warmly welcomed by a very friendly chap. Husband had steak pie and I opted for hallumi fajitas....
karen f . 2022-09-09
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We were passing by and thought it looked nice from the outside. We had a meal and weren't disappointed. The food and service was excellent even though the second time we went there they were very busy. We look forward to another visit.
E8161SWjoanc . 2022-09-06
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The whole experience was excellent from the friendly staff, the room and the excellent evening meal and the Breakfast.
TimG2362 . 2022-08-26
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A lovely hotel which was friendly, immaculate and great value for money. The hotel was spotless with a lovely bedroom, great big bed and fantastic breakfast. Staff were friendly, very helpful and seemed totally invested in the hotel. Would highly recommend this place and will...
1ross1 . 2022-08-21
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Fabulous stay, we stayed at the hotel for 2 nights and couldn’t of been happier with the experience. The rooms were very comfortable, spotlessly clean and spacious. The staff were very friendly and incredibly helpful, nothing was to much trouble and we ate in the...
Sharon R . 2022-08-15
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Great casual vibe, great food, great service, even when witnessing them handle particular tricky customers. Clean, friendly and good background music. Seems to fit for all demographics but in particular, it’s likely best suited to the ultra cool people like myself. Recommended!
joew894 . 2022-08-10
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Me and my family was visiting Scone as my great great grandfather was the man who played the flower o the forest on his bag pipes at the Great War memorial when it was erected ( William Keir), conveniently over the road was the Scone...
johnoF3556HO . 2022-08-09
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Excellent meal on Saturday evening. Starter of sharing Nachos followed by Chicken Fahitas & Steak Fahitas and finished with Ice Cream. We shouldn’t have had a starter as we could hardly eat our main course!! Excellent service and pleasant and efficient staff. We will be...
Clechan2015 . 2022-08-05
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We stayed for one night as a family, the rooms were clean and comfortable with a good size shower room. The staff were very friendly and accommodating. Good beer, and the pizza was amazing and excellent value for money! Breakfast was excellent, with a good...
tracyoR7828NV . 2022-08-02
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Thoroughly enjoyed our breakfast at the Scone Arms this morning and thought it was excellent value. We had a full Scottish and Eggs Benedict plus croissants, freshly ground coffee and fruit juice. Everything was very fresh and the staff are lovely. We'll definitely be heading...
susie69m . 2022-07-31
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We thought we would stay here. We asked the girl in the bar if they had accommodation ... she said they did. We asked if they had any available for that night. She said she didn't know. We asked if she could ask someone else...
BeepeeFalkirk . 2022-07-29
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Had a lovely meal this afternoon with family, a real personal touch from the staff who were superb, food was absolutely first class, pizza is much improved with the new thicker base. Credit to the chefs for this change.
PerthDavidR1406 . 2022-07-26
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Good service. Not great food. Pizza was greasy, crunchy and tasted a bit stale. Steak Pie was like a stew with a pre-frozen pastry lid stuck on top. Not home made. Fish and chips was good. Friendly and efficient staff.
Scruncher2012 . 2022-07-18
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We had a bad experience here 18 months ago and decided never to come back, but I'm so glad we did, we had a meal here on Sunday 3rd July and could not fault it!!, there is a different vibe with the place and the...
A2624KOalexanders . 2022-07-04
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Just returned from a wonderful weeks stay n couldn’t fault it. The rooms were exceptional, clean, with a great shower. Breakfast was amazing and also highly recommend you eat there at night, good food/ atmosphere. Andy and his team were so friendly and nothing was...
U5474BOsharonb . 2022-06-27
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We stayed overnight here on Saturday last weekend. It’s a beautifully refurbishment hotel, absolutely immaculate with high quality furnishings throughout. The rooms were very comfortable and no details overlooked. The beds were to a very high standard and I had an excellent nights sleep. The...
105maureenp . 2022-06-20
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We stayed for one night in the Scone Arms whilst attending the Perth races. We had a double room and it was great. Great comfortable big beds, lovely brand new bathrooms. The hotel is just recently renovated and has such a lovely fresh feel to...
848missp . 2022-06-19
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Food was excellent. Had the Balmoral chicken which was a very generous portion. Hubby had the mixed grill which was also well presented. The only downside was how quiet the restaurant was and think that is because it's only recently reopened and people don't realise...
ECrozier1 . 2022-06-14
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Went to the Scone Arms for a Birthday lunch, had the Fajitas special, the food was lovely, fresh and homemade. The sauces with the fajitas all seemed homemade and even though it was the daily special deal the portions were great. Had coffees and some...
RachM1903 . 2022-05-28
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Stayed for just one night, the staff were very welcoming even though they were busy as we arrived during dinner service. The room was spotless and very well presented, my partner loved the wine and wine glasses in the room and commented it was a...
alastairAMC . 2022-05-14
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This was our first visit and I have to say it was amazing. If you have never been it’s a must. The food was fantastic and the portion sizes are massive. We had Chelsea serve us and she was great, brilliant customer service. It was...
Y7843LSmelanieo . 2022-05-09
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Fajita night great value and vegan option was really good. Staff, atmosphere and also great French martini, so will definitely be back. Well done on great staff
L577JQjenniferk . 2022-05-06
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We visited with friends Friday 8th April to find out it was the first day they had resumed serving food. All I can say is the food was great the service fabulous. So much so we ended up going back in the evening for drinks....
Davets . 2022-04-15
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A very warm welcome greeted us, even when we arrived 4hrs late due to traffic. We were shown to our room which was much larger than you get in most chain hotels and was well equipped with all we needed. The bed was huge and...
582cerid . 2022-04-09
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Have just had lunch at the Scone Arms and can't recommend highly enough. Plenty parking, pleasant comfortable surroundings and all very clean, even hubby commented on how clean the toilets were! Friendly professional waitress. A great choice on the menu and our food was delicious!...
AnneKinross . 2022-03-08
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Had the vegetable soup it was delicious lovely staff can you please bring back the pizzas I highly recommend the scone Arms
Stacey N . 2022-02-21
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Just back from spending 2 nights. Lovely place and the staff are very welcoming and friendly. Lovely breakfasts and dinner very tasty. Very clean and the rooms spacious. Had a really great time. Thank you Jim and Sheena Quilter.
doric56 . 2022-02-21
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Last minute decision. My daughters 13th birthday and fancied a steak pie. So we took a wee drive out, it’s only 5 mins outside Perth with parking on surrounding streets. Girls ordered scampi & steak pie. Adults ordered macaroni & steak. Even managed a woo...
nkc2017 . 2022-01-31
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Family Christmas catch up at the Scone Arms was just perfect! The set was excellent and the food was amazing, the portions large and the quality of the food was impressive. Vegetable fajitas very tasty, salmon cooked to perfection and the haddock fresh and delicious....
Pamela C . 2021-12-18
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I remember this place from when I was a teenager living in Scone, its totally changed for the better, the staff are excellent and can't do enough for you, the quality of the refurb is top class, well done to the new owners for the...
Q6789DXpetero . 2021-10-18
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My brother and sister recently stayed at the Scone Arms and had a great stay. Room immaculately clean, staff very friendly and helpful. Breakfast excellent and plentiful. Would highly recommend as a place to stay.
SoniaR3249 . 2021-10-08
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Eight of us called in here for lunch after a local walk to the Macduff monument. We spotted the outside seated area but didn't fancy sitting facing the traffic. However, it turned out they had an excellent, covered area in the rear garden, complete with...
walkmanFife . 2021-09-23
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Excellent fresh cooked food. Good choice on menu. Friendly staff who kept checking everything was to our satisfaction which it was. Highly recommend steak pie, it was amazing.
Elmoboy2008 . 2021-09-03
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Large pub with an equally large covered beer garden. Staff were very friendly and welcoming. A nice place for a drink on a hot summers day.
Alanthebairn . 2021-08-03
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A really nice local place to go. Great drinks, excellent staff and brilliant breakfast served by Dawn.
mandygZ1411VA . 2021-07-07
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We visted The Scone Arms on Saturday evening and had table booked for 5.30pm. Our food took over 50 minutes to arrive and that was after I chased our order. When food arrived it was tasty but I think our order had been forgotten about....
annehU2230HG . 2021-06-21
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In these trying times we enjoyed a really nice bar lunch. Staff were excellent and attentive and all social restrictions in place and adhered to. Food was what was advertised. Good honest pub grub.
Pat C . 2020-10-04
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Lovely pub in the village of Scone just outside Perth. It has a great bar, beer garden, restaurant and accommodation for visitors too. Great decor which is fresh and modern due to the building being totally renovated a few years ago. A good ambience, staff are always helpful and friendly, good facilities for those with mobility needs. Good array of drinks, variety of dishes on the menu to suit all tastes and dietary requirements. I would recommend a visit ♀️
Ennie123 . 2020-08-25
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On a stopover in Scone, we found the Scone Arms and were well impressed. Unbeatable post COVID safety features in place made us feel both very welcome and very safe. Download the app and everything is ordered and paid for on it, no cash or cards needed. Great staff and service, lots of outdoor seating as well. 10/10 for attention to detail.
RobS275 . 2020-08-09
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Myself and my Mrs popped in for a couple beers and food. Great beer garden, food was superb and staff were friendly. I will definitely be recommending to friends and family to visit.
Y5919NJchrisdi . 2020-08-02
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We visited The Scone Arms last night - we are staying locally for a few days . Myself , my husband and 20 year old daughter were so impressed with the Covid set up - so much effort has gone into making this place Covid secure whilst maintaining a lovely pub feel. The food was fantastic and it was great to see allStaff sticking to the safety guidelines . We have eaten out a few times since restrictions were lifted in England - only two establishments made us feel safe . This was one . I hope your business booms and recovers from lockdown !
loub30794 . 2020-07-21
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Popped out to the Scone Arms on Friday night for my friends birthday, great set up, well organised and all the staff were great. Excellent atmosphere in the newly set up beer garden. Great work from Kayleigh and the team. Thanks 😀
Markstuart74 . 2020-07-14
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Nice rooms, delicious breakfast and friendly helpful staff with an enjoyable band on in the evening in the bar. Thoroughly enjoyed my stay!
Tiffstead1999 . 2020-03-08
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Lovely and friendly service excellent food good bar staff friendly making sure every thing was okay.not to attentive just perfect
jackie333rd . 2020-03-05
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Had fantastic burgers here and they were well worth the price, the young staff were very welcoming especially Ruth, she’s always got a cheery smile on her face😊
markscone . 2020-02-20
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Looks like the place has been refurbished since our last visit and the locals seem to warm to the place. Delivered lunch options in a timely and tasty manner. Pretty happy with our choice to visit for a Saturday lunchtime family gathering.
Brooska . 2020-01-19
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Birthday meal for my 26 year old son.This place was ideal.Good familiar food selection,lasagna,steak,fish n chips,haggis pakoras were lovely.Sauce for steak was a bit delayed,but we’ll excuse them.Service was excellent and friendly.Very tidy place with very clean toilets.Good for all round value and age groups.
F10na001 . 2019-12-28
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Visited Scone Arms on Sunday 15th December with friends. Had a superb meal, really good home made food. Good menu choices. Really lovely surroundings and atmosphere very cosy and relaxed. A great team of staff on that evening, very pleasant and helpful. Excellent service. Good, clean toilets. Highly recommended, well done all!!
Pitheavlis4 . 2019-12-19
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was on our way to a chippy in Scone when we seen this Pub/Hotel and decided to try the Food, Best Decision we made. We Had Fish and Chips it was lovely and service was really good staff very friendly so the next day Our Wedding Anniversary we decided to go back and have Steak .On arrival the Waitress wished us happy anniversary no idea how she remembered.Steak was Amazing and we got a Surprise for Dessert photo attached.Would recommend for food and friendly service to anyone .Its is bright Warm in Winter it was bitterly cold outside lovely inside.
deviantwar . 2019-12-10
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Absolutely fantastic stay from start to finish. Food in the restaurant was delicious. A great bar with a really good atmosphere. We stayed in room 102 which was just beautiful. The mini bar along with the robes and slippers was a great touch and an added little luxury! Bed was super comfy and room was cosy and warm. The staff are an absolute credit to this hotel, so friendly and couldn’t do enough to make your stay perfect! We will definitely be back for another stay. See you soon Scone Arms! :-)
Wendy_McQuillan . 2019-12-01
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Small very friendly hotel. Comfortable room, everything you need great service, brilliant breakfast. Only thing would say are bath towels are too small and thin, room was great but towels just made me think ...budget....
Russell c . 2019-12-01
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Really nice hotel for a night away! It has a lovely bar with a good atmosphere and the food in the restaurant was delicious. The bed was huge and super comfy!
KatyH863 . 2019-12-01
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Great place for a catch up and watching the footy. Very comfortable and welcoming. Staff always efficient and friendly. Beers good too.
Gaz S . 2019-11-06
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We were going for a family meal and both my son and I thought of The Scone Arms. He had been before but I hadn’t. We were all really impressed with the refurbishment which looks like no expense has been spared. The menu was just right for our party of 5 adults and 3 children which includes a vegan, 2 vegetarians and a meat eater. The food was great with really good portion sizes. My daughter had to take some of her risotto home there was so much. The staff were all lovely and we will definitely be back. This local business really deserves to do well
ammackin . 2019-10-20
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Visited the Scone Arms for 3rd time on 10th October and the service and meal was just awful. To be honest the last two times we have visited the service was pretty poor and food not great, but we wanted to support a local business, but not again.
fiona e . 2019-10-11
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After a recommendation we phoned and book a table for sat night staff were lovely food was good the restaurant was lovely spotless very busy but you still had your space will difinely be back.happy 1st birthday
carolgogsD . 2019-09-30
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We didn’t have a booking for here but we were welcomed with open arms. The receptionist Kayleigh was so accommodating - even rang around laundromats after we enquired. All staff were friendly and efficient, we couldn’t fault them. Great room and we definitely recommend you stay. Thanks to all for a great stay.
Frosties2133 . 2019-09-25
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The steak was rubbery and not edible, had to get wife to cut up for me. Asked to be cooked further but unfortunately was worst - £21 for this, unacceptable!!!!!!
george s . 2019-09-16
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ReCommandé par notre hôtesse pour notre premier restaurant, déco typique, personnel sympathique aussi. Nos avons decouvert les tourttes écossaises, très bonnes. Une bonne adresse sur Perth.
Jessie74000 . 2019-09-04
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2899 Opinions
Was charged 3times on my card for our meal after returning back to my table and asked to re present my card 5 times as transaction had not gone through! We were a table of 4 and when our food arrived I had ordered a PLAIN half roast chicken with chips and found that the chicken was infused with lemon and herbs and was curtly told that all the their chicken dishes were lemon infused. I am allergic and therefore couldn't eat it and was then told by the shift leader that I "couldn't read a menu properly" after more ranting from her I was eventually offered fish & chips which I accepted. Another at our table ordered a mixed grill which arrived with unidentifiable items on the plate. These items were so burnt and on complaining it was taken back to the kitchen and returned with 3 complimentary sausages on top and offer of a free cookie which was declined. On moving the sausages out of the way it was found that the rest of "the grill" had been even more incinerated and was now just carbon. We then asked a refund and did without this meal! The shift leader at this time was extremely rude and very condescending to me especially and I had to get up again to get the refund on to my card. By this time I had been up from our table 6 times and used 5 different card machines. In the past I have dined and had drinks there and had no problems and this review is highly edited but this visit was a nightmare!!!! I would tell everyone to run in opposite direction. The empty tables around us were by this time not bring cleared after 1hour and 30 mins. Disgraceful!!
230 Opinions
Last time I was here the fish and chips was really good. Afraid to say this time my wife had the fish and chips and it was cafe standard at best. I had the mac and cheese and I have to say this was the worst mac and cheese I have ever had in my life. Microwaved with what little sauce there was at the bottom of the bowl. The parmesan was probably fresh about a week ago and been sitting out since then. We won’t be bac. Pity as we are local. Staff (waiter, bar staff and receptionist) were pleasant enough though and can’t fault them at all.
1307 Opinions
Quality has really dropped here. We used to love the place and it was a real destination. However went today and coffee, from an automatic machine, was terrible, cakes didn't taste fresh. Staff were really disinterested, unhelpful and rude at times. Mid service, two staff stopped serving us, started talking about their weekend plans and then after a few minutes returned to serve us. They served us dairy milk when we asked for non dairy milk. The actual shop had no music or atmosphere. It feels that since 2023 the company has really went downhill. No dogs allowed, but food left on the tables which attracts wild animals in the cafe.
32 Opinions
I would give two stars for the food and one star for table etiquette. We were unimpressed when we sat down to a table setting of basic low-quality, stamped-out flatware with sharp edges. Three of us ordered meat (duck, pork and beef), the other fish. No alternative, appropriate knives were brought to suit the food, nor was the cutlery replaced after the starter. There were splotches of dried food debris on the underside of all the placemats, which apparently never gets wiped off when they are stacked. The food itself was okay, but portions were on the small side and overpriced for what it was, e.g. two slices of duck breast, 1" slice of sea bass, very little vegetable to accompany. The chicken liver parfait starter was good but came with only three small slices of toasted baguette and bread was £6 extra. There was an abundance of wait staff operating on high-speed settings. We had trouble understanding what kept so many staff on the run (literally) given the restaurant was not full and could have been disruptive were it a romantic dinner for two. We just watched the show. Overall, a four-star restaurant should pay more attention to detail, quality and cleanliness, if it wants to have a four-star reputation.
173 Opinions
We enjoyed two excellent dinners at the Terrace Restaurant. A special mention for our young server Harry who provided excellent and friendly service he was open he was a recent start but his desire to be the best he could be shone through and he had a very positive personality which made the whole experience very enjoyable. Management take note he is a keeper!