The Rustic Bean Chipping Norton in West Oxfordshire

Today I had a terrible experience. The coconut latte wasn’t as usual. The staff responded that the latte is always without foam. The woman at the next table said the same thing, that something was wrong with the coffee, and then she got up and left. I want to point out that you often have great coffee, but there’s always something happening with this particular shift. Last time, I waited for my order for half an hour, and the staff just forgot about it. Then they brought me the coffee but forgot to bring the dessert. I didn’t want to leave a bad review, but this is happening too often.

Nice coffee and pastrami sandwich. Friendly staff, clean and lovely coffee. Would go again !

Coming from Australia, we’re pretty picky on our coffee. Visited The Rustic Bean on the first day of a European holiday and it was the best coffee we had throughout Europe, cakes and breakfast were delicious too. Highly recommend.

Very good place for a coffe . Staff polite and helpful. Definitely reccomend

lovely little place. Had the bacon sandwich, which was excellent.

Good food but terrible customer service and rude staff members.

Delicious breakfast Owners away the morning we went , staff seemed a little flustered but the food was still great, they had nothing to worry about .

Lovely coffee and relaxing atmosphere

We called yesterday for a bit if breakfast was lovely the wife was saying how nice her sandwich 🥪 was all day.

I visited The Rustic Bean for the first time this morning and was impressed by how spacious and cosy the inside is - you can’t really tell from outside how welcoming the interior of the cafe is. It’s definitely somewhere you’d want to sit and relax with a book. My cappuccino was perfectly made. Highly recommend a visit.

We had drinks but the service was a bit slow.

Absolutely delicious pastrami toastie and coffee. Great service, lovely chilled atmosphere.

Great coffee and cakes. Grubby tables with old food in cracks. One toilet.

Lovely atmosphere great service and equally great food keep up the good work guys was also impressed with the latte art

Amazing service, couldn't be more helpful with plug, water, everything. Great coffee also

The service was absolutely terrible today. I understand they were busy today, but I had to wait around 20 minutes for my for my coffee and cake. What made this even worse was the poor attitude of the young male team member. After waiting around 20 minutes, I overheard someone on the table behind, who had come in quite a while after me, say "this is not my order" and the man replied "I will make another one for you." I got his attention and told him I'd been waiting a long time for my coffee and cake. He asked what coffee I ordered and then grabbed the coffee from the table behind me after I told him a flat white. He then brought over my cake and didn't say anything. However, he returned to the table behind and apologised to that table for keeping them waiting. I'd been waiting much longer and didn't receive any kind of apology or acknowledgement. I was left to wonder why I was treated differently and with such indifference as a paying customer. This has to be the worst experience I've had at a cafe in the UK so far.

Delicious homemade toasties, great coffee and friendly staff. Loads of space inside, dog friendly, we sat outside.

Great coffee and breakfast, quality food 😋

The best coffee (long black) and banana bread I have ever had! Friendly and quick service even when it’s busy.

Perfect place for breakfast or lunch, very pretty, the food is super good, and the same for the drinks

Great food and fantastic service. Can’t wait to head back.

The best coffee in Chipping Norton and great cakes and pastries, too.

We went here for brunch and were initially disappointed that no brunch was being served. However, we ordered bacon sandwiches and they were delicious!

What a nice coffee shop run by a great team. Great for coffee and cake or a nice breakfast or lunch

Lovely local coffee shop. Atmosphere was warm and inviting.

Excellent coffee, exactly as requested. Lovely fresh pastries. Cosy but not cramped, friendly staff.

Great cup of coffee and the cake was delicious

Such a lovely spot! Service was great and the food was delicious. Best and fudgiest chocolate cake in town!

Lovely place to spend an hour getting refreshed. Food, coffee and service all excellent.

Delicious food and a lovely atmosphere. We had a triple cheese toastie and a salmon bagel, which I can’t fault. Although disappointed that cash payment wasn’t an option. So will most likely stick to the Old Mill Cafe, round the corner

Painfully average. Breakfast was limited to toasties and eggs benedict with a 30min+ wait…….was not worth the wait.

Great little coffee shop. We had a great time here, the coffee was excellent and so were the home made cakes.

Nice atmosphere, great coffee, good selection of food.

Excellent for Brunch The best in Chipping Norton Independent Coffee Shop deserves to do well Lots of choice from a really good menu freshly cooked Plenty of comfortable seating Friendly staff. Good atmosphere Highly recommend Dr Philip Wander and family

Nice food, great cup of tea, a lovely cafe. A real shame they're another business that's stopped taking cash 💸 though.

So enjoyable afternoon, tea, cakes are delicious

Absolute gorgeous food! I had eggs Benedict, on sourdough toast. Definitely well worth a visit.

Came for breakfast on a Sunday morning as we were staying just around the corner. We both had smashed avocado with egg and it was amazing. Bread was delicious and the sun dried tomatoes on the avocado worked really well. Coffee was also fab made by the young chap. Would definitely recommend for a good brekkie if you’re in the area. There was also a high chair for the little one which was handy

Good ambience and friendly service, welcoming to our dogs but we each had a Mocha extortionately priced at £4 a piece both of which were luke warm. The food, also expensive, was fair but not brilliant. I had eggs benediction, eggs were overdone and claggy. My partner had streaky bacon on sourdough which he called adequate but would not have again. No salt and pepper provided. Cafe was well patronised and everyone seemed happy so maybe we were just unlucky.

Only had a coffee. Have been in before. Really cosy place. Best in Chippy !

I had a latte with a 3 cheese sourdough toastie, both excellent

Always slow here. Nice atmosphere, nice people. Ok food.

A bit disappointed with my experience this morning, been a couple times before and love to support independents. There is a great selection of cakes and coffee and a nice rustic environment but we were not greeted with any smiles, a hello or friendliness. Coffee was good but it would’ve been great to have some interaction from staff. It was also odd that a couple staff members working at the counter weren’t really doing anything, and going on their phone while working.

Great little cafe, although as is the case with most places in Cotswolds, staff could be a bit friendlier and act like you hadn’t stolen their toys. Chairs very comfortable, thick leather. Coffee tastes good and food was nice. Overall very decent if can get past service.

Overpriced and a rude member of staff (long dark hair female) needs to learn how to smile and be customer facing. Whatever you do, don’t leave anything behind, because their policy is to bin it! Whoever owns this business, ‘you need to look after your locals!’ Never going back.

Nice cup of coffee friendly staff

Great place for a timeout. Cool decor, cosy and comfortable seating plus friendly staff and an extensive selection of coffee/teas and snacks.

Great cafe with parking nearby. Perfect for lunch, brunch or a treat. They're serving Square Mile beans, and have normal and vegan cake options.

A lovely cafe, brilliant food, just what we needed for a cold wet morning. Toasties were amazing and the coffee was the real deal.

Thoroughly enjoyed our breakfast with excellent coffee and friendly service. We sat next to the owner who made us feel right at home 😀

A fantastic independent business! The owners are lovely people that really care for their coffee shop. They and their lovely staff are doing a fantastic job operating a worthy business on the High St of Chipping Norton. A massive thank you from Topside Pharmacy for all the times you have woken me and my staff up with caffeine. When we are busy they bring the drinks to the shop and I wholeheartedly salute you for doing your bit for our high street! Excellent drinks and food... passionate about their business. AMAZING! 😇💫

A very pleasant and useful place to drop in for a coffee and cake. Vertical atmospheric.

Great little cafe, lovely staff, nothing to much trouble, great coffee, and as a baker of sourdough, great sourdough toast/bread to underpin much of the menu.. Back in Sept 23 fantastic!

Excellent food, fairly priced with good service

Great coffee establishment with some home made cakes on offer.

We’ve needed a place like this in town and it’s finally here. I’m not a regular but do enjoy getting a coffee here. Have also had breakfast there once after swimming and it was really good. Staff sometimes seems stressed but I think this is down to understaffing and new people needing training. But really can’t fault their attitude, everyone is friendly. I also saw that they took a coffee out to the topside pharmacy as the guy from there couldn’t stay to wait for his takeaway coffee and that just speaks volumes about good customer service! I hope they’re in Chippy for the long run.

Delightful coffee shop with quality cakes and a welcoming smile on entry. We were well looked after.

Most excellent coffee, very friendly and brekkie was great too

We were in chipping norton today and went to Rustic Bean , not knowing they done food except for pastries etc. We chose scrambled egg on toast and eggs benedict. First class from start to finish. Definitely recommend a visit to anyone wanting decent food and delicious coffee.

I never normally write reviews but ive never been so shocked by service/waiting time of food, we ordered a sandwich which took 40 minutes in which we had to leave as we ran out of time, the waiter was useless and didn’t not offer compensation. I’ve been in twice and both times have been below average and disappointing, I don’t know why the other reviews are decent ….

Checked out another coffee establishment, was overall pleased with what I experienced

Cafe rico, pero la atención deja bastante que desear, los demás días optamos por otras opciones , si no les agrada trabajar, no deberían de esta ahí

1st time here and definitely coming back. I had the eggs benedict, eggs perfect, bacon soo crispy.. definitely in my top 3. Coffee is good, whole place has a relaxed, friendly vibe and is dog friendly with some scaffolding based table's out back if you like to lash your dog to something sturdy! Overall impressed.

Very good coffee and an excellent Bakewell slice, but unfortunately the service let the place down somewhat. Training is the key!

Sadly had to wait 40 mins for coffee’s which came out separately, then sandwich’s the same. Had to send mine back as the order was incorrect. Sarcastically it was right to wait for the oap’s who came in after us, had similar service, but ate before us. Watched a couple come in while we were waiting, but got up and left before being served.

I really wanted to like this place and all of the fundamentals are there, just need a few tweaks! Pain au raisin was one of the best I've ever had. A great selection of coffees and food too, really lovely menu. The decor was beautiful and really fitting with the theme. The mugs and even the light switches all match - bravo! The atmosphere was a little bit on edge due to delays with coffee. I honestly didn't think the delay was too bad, the only thing I would say is that our drinks were brought out separately. I think a bit more ticket management is needed as it seemed a bit chaotic and stressful for the staff. Coffee wasn't the best honestly, I feel like it was the chocolate powder as I had a mocha and my husbands hot choc tasted the same. But thats probably just us again. Generally a really lovely place and I would definitely return if I was the area, maybe try some of the food this time!

We visited for brunch today. The coffee shop is dog friendly which is great, but unfortunately the customer service is poor. It took a long time for our coffees to arrive and over an hour for our food - this is too long for Eggs Benedict! When the food finally arrived, the bacon was overcooked. We ordered a second coffee whilst waiting for the food and this arrived too late for us to finish. We weren’t the only customers waiting a long time. You pay for your food and a service charge before eating which is frustrating when the service is so slow!

Nice coffee, good food Service slightly lacking but they were busy

Went in today for my birthday lunch, service is awful - young members of staff are rude and incompetent. Ordered two toasted sandwiches (which are not made on-site, pre-made and heated up on premise). 20 mins before I had to go and ask where my order was, young man was rude to me and didn’t bother going to check (we were one of about 4 tables so it wasn’t because they were busy). Asked again 5 mins later to just tell the kitchen to make them to go as I ran out of time for lunch. Again rude, and it took ages to get the toasties, I assume because they had forgotten my order and only started making it when I told him to change the order to a takeaway. Food was overly greasy when we finally got it anyway and not worth the wait or the £20 I paid for it - very overpriced. I won’t be going here again and I won’t be recommending to anyone else in chippy. Such a shame, mash pantry was so much better.

Some of the worst service I have ever had, woke our babies up by dragging chairs across the floor loudly and knocking pram, made us wait 30 min for a pre-made mediocre sandwich (cafe was empty so should have been quick) then got annoyed by us asking to take away. All I can say is you can take the bean out of Banbury but you can’t take Banbury out of the bean! I hope you get good trade from tourists this summer because if this is the way you treat locals you’ll go the same way as the last coffee shop that was there. *Funny you should mention seasoning, perhaps you should consider a pinch of salt!

I'm really sad to write this, but I've recently learnt that my favourite cafe is no longer safe for me. I'm a coeliac, so cannot have gluten, this includes trace amounts. I've been getting sick for over a month and I'm very strict about food/drink intake as cross contamination poses a real risk for me. I spoke to one of the lovely servers the other day when they noticed I didn't order my usual and explained why and they said it was probably the jugs that were making me sick due to cross contamination (I come to the cafe as a group and one of us has oat milk which would make me very sick). I said that would absolutely be doing it. I'm also a parent to a child with severe nut anaphylaxis and it occurred to me that if someone with a nut allergy was served after someone who had almond milk, the results would be for more immediate and fatal that what I'm dealing with. There isn't a website or email address I can raise this concern with, but I need to state it here in full to keep people like myself and those with other top 14 allergies safe! They make a great effort serving gluten free cakes and brunch options, but often the GF cakes aren't under a dome, again leading to cross contamination and negating the point in having them. Given how ill I am, I am now curious if the kitchen practice is also safe. I would love to speak to the owner, the servers I spoke to were very understanding, but didn't seem to be aware of the risk till I mentioned it, which seemed a very big red flag for myself and people who have fatal reactions to cross contamination!

Strong coffee. Nice food. Lovely interior. Rustic. Lovely to see young boys waiting on inside pulling their weight. We'll done.

The Rustic Bean is located in the city centre of Chipping Norton. It is very popular. It offers quality food and drinks. Has friendly staff and it has an overall nice atmosphere. A lot of thought has been put in the design of the place. The food is another level. The chef knows what he/she is doing!

Nicht schlecht, stellten sich etwas an, als ich draußen auf der Terrasse essen wollte. Nur Takeways usw... An sich aber sonst ok.

Delicious eggs royale in pleasant cafe.

The BEST coffee and cake, in a really nice shop! Well done!

Coffee and Food excellent. However let down by the lack of service. Table service would have been nice. You have to go to the counter and order, collect your own cutlery, napkins and pay in advance even though there was 4 members of staff behind the counter. We would have had more coffee and cake if asked. Staff didn't ask if everything was okay with our food or say goodbye when we left.

Had a fantastic morning cortado, the Rustic Bean serves real good coffee! Lovely welcoming service and a chill atmosphere. The bacon sandwich was a triumph. Dog friendly also!

Very nice little coffee shop. Nice food, good coffee. Staff very helpful. Worth a visit.

Very nice coffee shop, lots of places to sit and nooks to tuck away in for a chat or read. Coffee was excellent and reasonably priced. Decor is rustic / modern. Everything done to a high standard. The toilets out back aren't great, feels a bit like a fancy portaloo :(

We decided to drive home across country from Portishead Bristol and stopped in Chipping Norton for lunch. Wow so pleased we found The Rustic Bean. Extremley friendly and welcoming staff. We ordered bacon, brie & chilli jam pannini's and 2 coffees. The panninis were filled with a generous helping of crispy bacon, brie and chilli jam. They are the best we've had. We then treated ourselves to an almond slice and millionaires chocolate caramel slice both were so tasty. Excellent coffee too. We enjoyed it so much we are driving back that way next Friday so are going to call in for brunch/lunch to sample more of the menu. We highly recommend a visit.

Coffee and cake, very busy, family orinitated.

Excellent! Best bacon and cheese panini I've had. Nice cup of tea as well with great friendly service from staff.

Firstly, I’d like to say that some of the negative reviews on here are totally unjustified…if I have a problem when visiting an eatery I will always speak to the manager/owner, I would never slag the business off unless they were discourteous or offensive in any way! Still as the saying goes ‘You can’t please all of the people all of the time’ I had to wait a while for my breakfast this morning but was made aware of this before hand. The queue was back to the door which in my mind is a good thing, goes to show how popular the Rustic Bean is! I have no complaints re the coffee and food, it’s always delicious and is highly recommended! Keep up the good work guys 👍😊

We had coffee and cake, cake was ok but the coffee was awful - supposedly a cortado but the two coffees arrived five minutes apart, weren't cortados (more like very strong macchiatos), were two different sizes and made with horrid fruity coffee which was undrinkable rather than a nice smooth roast. Shame really.

Can’t speak to the food but the coffee and peppermint tea were delicious and reasonably priced. It has a really nice cosy atmosphere. Staff were lovely and attentive. It’s a good stop on your walks and is so central to the town centre. Outdoor space is limited but indoor space is quite vast. Would recommend.

As always great coffee … even better a new addition to the food menu… Meatball Hero!Just the right amount of heat to a very tasty ciabatta.

Great brekky place, highly recommend

Great place to relax with a coffee and cake

Always a pleasure visiting the Rustic Bean

Ignore previous two-star poster. This place is just what the town needed. Much nicer than Nero’s (and I like Nero’s). Great ginger cake the day I went, a few weeks after it opened

Lovely cosy place. Great coffee and ambience. Tasty food

Keep up the good work. I really find it extremely distasteful when people leave such detailed negative reviews without approaching business owners before hand. These are honest families trying to make a living for their kids in the worst economic climate for over 40 years. Give people a break, a second chance and stop the hate games!

Fantastic find! On a small drive in the Cotswolds from a few days stay in Stratford-upon-Avon we stopped at Chipping Norton for lunch. The Clarkson - recommended coffee shop was full so we wondered around and found The Rustic Bean. We loved the decor - rustic as stated but comfy and the ambiance was relaxed - gentle background music. Nothing contrived or of the standard commercial ilk. The tea, coffee and hot chocolates we had were excellent - my barista son was impressed, and my tea was distinct from the standard tea at home but nothing 'out there' or so distinct that it departed from a decent cuppa. We had various toasted sandwiches and paninis which were decent sized portions and made up fresh to order. There was a good range of cakes on show of decent portion size. It was a lovely, relaxing lunch in a spacious and comfortable area. Staff were friendly and patient with our holiday-paced ordering. Judging by their ages and the fact it was school holidays, the front-of-house staff were MAYBE college or uni students but not the 'only there for some extra pocket money' type you sometimes get in the chain coffee shops. They knew their role and served us well with the owners nearby scuttling between the kitchen and the tables. Vegetarian and vegan items available. We were very grateful to have found this place and only sad that we don't live nearby to enjoy it regularly. Thank you for a lovely lunch!

Incredibly slow (even when not busy), have the audacity to charge a service charge when you have to queue up to place your order and pay (I know they say on other reviews reply’s that you don’t have to pay the service charge but how awkward is that when you’re stood right in front of them 😂) and unfortunately they’re not very friendly. Such a shame as had such high hopes for another good cafe in Chippy.

Still waiting for my coffee! We had a poor experience at rustic bean, they were happy taking orders and money but took no care in getting people their drinks in a reasonable time. After 15 minutes wait for a takeaway coffee we left. The service charge is the best thing about this place, you have to queue and pay at the till so not sure why I’d need to pay service in a cafe! I must also mention that I saw the owners write a very horrible message about the people who visited their old rustic bean branch in Banbury on Facebook! Absolutely classless and wont return ever again! Mor bakery round the corner is great and there are a few new cafes opening in chippy 😁 Edit for the reply: it’s not slandering your business I have genuine points and you only think that good reviews are worthy you’re delusional grow up ! Nasty people and poor service

Great Eggs Royale...will visit again

Best espresso coffee around for sure! And I guess the only place around to buy some proper coffee beans. The staff are lovely!

Absolutely best Eggs Benedict i have ever had. Well done will definitely be back. Fab coffee too!

I don't go again, because I had to pay when ordered the food and service charge included. They charge that in advance before knowing the service. It's not the right way if you want to be long in a business. Although I enjoyed my eggs and coffee.