The Russell Court Hotel in Bournemouth

this was a very not conventional hotel. they charged me for things no person working at a hotel or similar facility would ever consider charging a guest for like basic internet connection to the guest network which came at a daily rate of £5 and could only be used on one device and a £50 private landlord style "deposit" (lol) that they charged me for basically nothing that I'm not even sure I will ever get back. In hindsight, a hotel charging its guests a "deposit" like they were a letting agency or a private landlord renting out a studio room or a shared accommodation may not even be legal. Room was nice though other than a curtain covered in heavy mould and the fact that the room was outside of range of the wifi signals of the guest network which due to the £5 daily access fee I didn't use anyway.

Rude reception from start off, spoiled entire experience. Shame because it was a lot better in years hone by.

It was okay, I booked it just for the location!

They demand £50 deposit when you check in which is not advertised by 3rd party sites and do not return deposit for absolutely no reason. Linen clean but room and hotel minging !!

The Russell Court Hotel, Well where do I start. It all started when myself and two colleagues were traveling along the South Coast to enjoy the delicacies it had to offer. I made a reservation costing £70 for the night which I was content with, but shortly after rang a rude employee who I assume is the overall manager of the hotel (shelter at best) who we referred to as Mr Chargable, which will come apparent as to why shortly. The shelter had sufficient parking for a Boeing 747 which was a great start but because of the gradient of the car park, the following advisories must be adhered to... Hill walking boots, above average fitness with no niggles and a recent MOT - ensuring your handbrake is fully functional. For that pleasure (as a paying customer off the hotel) the car park will cost you an additional £18 to stay in. On stumbling through the doors full of cramp and dehydrated from the hike up the car park, the scene before me was like stepping into the rocky horror picture show film set. There sat Mr Chargable, ready to pounce on my every question, first one being is the room empty and ready to occupy? His reply was yes. My next question was, I know we we are an hour early, but can we please move our bags in now? He said yes but that will be a £20 charge! So we kindly declined and came back 50 mins later and he allowed us the keys 5 minutes early (generous). After remind us that smoking or or vaping in the room was a £100 chargeable fee (not that I'd do this anyway), I left Mr chargable for the room. The route to the room was either via stairs and corridors that made you feel like you had your drinks spiked or an elevator that could feature in the new SAW film. After arriving at the door to my assigned room, I swiftly opened it only to be met with a smell that can only be described as one similar to the inside of an ashtray. I could have smoked 20 cigarettes, burnt my old receipts and letters, and Mr chargeable still wouldn't have known past its original stench! I walked throught the musky air towards the window at the far end of the room to open it but to my surprise it was open! The letter box size air vent was my only supply of clean oxygen. The WC facilities were terrible, the shower had more sea life then the footings of bournmouth pier, additionally my towl wasn't large enough to dry a barbie! That was it ! I had to leave, running towards the door fearing I'd shortly run out of oxygen, I tripped on what I could only describe as a Guinness World Record entry of a toenail! I left the hotel never to return, only to talk about the expirence as if it was a story like the grate escape and I had survived the tragic experience of the Russell Court Hotel! I could go on but I think I have built the picture for you and I only have the option of characters 54 left. So please deter yourselves from staying here you may not be as lucky as me.

The worst hotel I ever stayed. Dirty carpet, windows, moulded and never cleaned bathroom, no lights, broken toilet and furniture. Noisy almost all the night. Avoid this terrible and disgusting place. And at final of my Bournemouth’s adventure, It was shame on me, but the owner scammed me with £50 tv deposit after which he told that it was pre-authorisation however I was paid everything in advance.

Went when there was a private party in the restaurant so other guests were asked to use the bar area. Went in looking forward to a nice meal - sat there for 10 mins at 6:30pm waiting for somebody to come to the bar or to ask us what we wanted. Nobody came so we left - receptionist questioned why we were leaving but did nothing to convince us to stay. Go elsewhere folks……….

Very Delicious food , staff members were very happy and welcoming, we ate there for 2 days and liked the proper Indian food.

My wife ordered the food but only if I had read the reviews first I would have easily spent more going to a place with better quality food and more caring customer service. One of the items had gone off. Phoned the restaurant and was told we need to go to the delivery app (uber eats). If my wife had eaten it she would have got sick. The rest of the food was not worth the money.

This place should shut down, food is disgusting. Unhygienic and staff thinks they are paying for our food and we're their servants. One old man over there thinks he owns Bournemouth.

This was the most disgusting Indian I have ever tasted. The chef should really be sacked as this is not authentic & I have had a better curry at wetherspoons & far cheaper. We were served by a young lad who looked 14 but told us he was 20 & his father was the chef. It took ages to get served & the poppadoms where the weirdest I have ever seen with a very green dip & 2 others. The mains arrived & were very bland with no spice even though we had told him how we liked it. We asked for pashwari naan & they obviously forgot to add the fillings so we sent them back & were brought back the same naan & tried to convince us it was the right one. I went off to find the manager who dismissed any idea that I should be unsatisfied with the food so we refused to pay the whole of the nearly £100 bill. We did offer to pay £60 for the 4 of us as we thought that was fair but the manager only wanted to knock 15% off & said he would call the police so we waited for the police to come & then was told he would except the £60. This place should really be shut down.

Waiting:If you had to wait for over 45 mins to get food and that does not include the wait time to get the order taken. I know its Covid time but with only two customers in the restaurant including us and we were there first as the existing customer had finished eating, really terrible service. Time wasting: You have to pay car parking and the dinner could have been easily served and eaten within an hour but they want to drag the time there so we clock up the car parking charge. Food: Absolutely terrible small dishes with no flavors. Really small Nans at £2.99 and chapatis are so thin like crisps for £2.49. we even got charged for asking for chilly and lemon. how terrible. one star for this. If you value your health avoid at all costs. Dot waste your time or money. Better go and eat at Baboo Ji or Dosa World.

Used this restaurant for a meal for a coachful of elderly people from London on a day trip to Bournemouth. Food was freshly cooked and served to our passengers.

Walking past through it and thought of going in on a Saturday even though I vaguely remembered not so great reviews online. It was surprisingly empty on a Saturday night. Ordered some of our favourite stuff. It was no way near to the authentic version I had. The taste was not great and the smallest size of naan as no tandoori roti have seen ever. Not going again. There are hundreds of other options around.

Amazing food and the service was bang on. Thank you so much for such a wonderful exoerice. We loved the fish fry that was the star of the show. Everything else was just fabulous. Can't wait to come again.

We bought a voucher from groupon before we read the reviews and so were a little dubious on ordering and collecting. We had bought a meal for four and were looking forward to treating our son and his wife! There were no problems ordering which we did on line. Collecting the food from the Russell court hotel, which very sadly has seen better days was straight forward, and the staff there were very polite. It was 10 minutes late which was not a problem as they were freshly cooking it and it came out piping hot! The food was delicious and plentiful, my starter of chicken tikka was almost too much. Two of us had lamb as a main course (there is a small surcharge for this) but they really enjoyed it and my chicken Kakai had lots of vegetables and was quite spicy, just as I like it! We will be doing again!

Worst food Ever. I cannot give negative otherwise I should have negative star. This is not Indian food. Someone trying to sell Indian food. I complained and they said my chef is Indian though. It does not mean they can cook Indian food. The staff is extremely rude. No sense of talking and customer service. Beware ordering from this.

Hungover and still can't eat this. Naans burnt to a crisp. No flavour in the curry. It was just disrespectful. This place needs help, call Ramsey.

Spot the difference,I know it's tricky... my wife and I were the only ones in the place.they get one star for quick service,not hard to imagine why,but in all honesty if I could give minus points then I would.i felt awful as I had told my wife we were going out for dinner,and instead of exhibit A they served up exhibit B.when I said how bad the plastic frozen burger was,they took a picture of the Groupon deal and were laughing about it...as bad as it gets and a great advert for Groupon too,who do not care too much either to be fair...go there at your peril,sadly...

We really wanted to have some home Indian food whilst being away from home on holiday. Sadly the tandoori roti was expensive considering how very small it was. The food was overall just not very good quality.

Food is really not good even the food test is also horrible moreover few items I didn’t receive in my order so I never ever recommended this food site to another one

Visité este lugar durante el fin de semana de agosto de festivos, la comida fue la peor que he tenido en un restaurante indio, el personal es realmente grosero, inútil y mío, y los teléfonos de mis socios tenían problemas con la recepción, así que al salir de este lugar, Poilty preguntó si podía hacer una llamada telefónica de 2 minutos en la línea fija que, como cliente que pagaba, pensé que no sería un problema, pero el personal y el propietario se negaron abiertamente. ! ! ! ! !

Este restaurante se encuentra dentro del Russell Court Hotel y significa "comida india en la calle". Lamentablemente, no cumple con el estándar de comida callejera india que hemos comido en todo el mundo. Evidentemente, está clasificado como una de las gemas ocultas de Bournemouth. Desafortunadamente, ¡tuvimos la mala suerte de encontrarlo! Tuvimos que empujar a través de una multitud de personas afuera del restaurante solo para cruzar la puerta, ¡solo para descubrir que éramos los únicos "clientes" en el restaurante! Tomamos un trago, el otro mientras esperaba que llegara la comida, lo cual, para ser justos, estaba bien pero era bastante insípido. Pero por el hecho de que se hacía tarde en la noche, nos habríamos ido a otro lado. No volveremos

Awful. Chicken Tikka was bland and the Chicken Korma did not taste or look like a Korma. Worst £15 I’ve even spent honestly.

Paid in advance via Groupon. Read with dread some of the reviews after purchase bought thought still give itv a try.. As we walked in a filthy looking guy was picking his nose in the doorway.. That was it . Enough said.

I ate here in November 2018 via Table pounced takeaway. The food was delicious. The receptionist who took my order was very helpful. I had a lamb dish, I can’t remember what, my friend had a chicken dish & both were really tasty. I’ve just read some of this years reviews and am so surprised. Perhaps takeaway is the better option as it was the tastiest Indian curry I have had for a long time.

It's an over pricy restaurant. They change you 9 to 10 pound for dish and will give you kids dish size. I ordered chilli paneer and I got 4 pieces of paneer, prawn biryani was half a box and just ok in taste. Wasted my money.

Buena comida. Restaurante aburrido, un poco como una idea de último momento y sólo una parte del hotel. Pregunté por la sal y me dieron un recipiente de plástico de la tienda! ! Servicio lo suficientemente agradable. Éramos los únicos en otro que otro tipo que comía solo (posiblemente el personal del hotel). Comida bastante agradable y no tan mala como habíamos pensado mirando todas las otras reseñas. Tenía un cupón de Groupon, de lo contrario no habría ido.

Basically bought a Groupon voucher for a meal I had a chicken dish my Mrs had a vegetarian option which she enjoyed but I thought mine was utter garbage with inedible cheap chicken cuts, my advice avoid and go to a real Indian restaurant.

Éramos los únicos clientes en este establecimiento. Había cajas de cartón en el área de comedor para que todos lo vean.Mi primer plato fue cebolla barjee. Estos eran pequeños con muy poca o ninguna cebolla con ellos, mi plato principal era un curry de verduras mixtas. No hay nada que destacar acerca de la tarifa promedio de comida. Otras personas en la fiesta se quejaron de la experiencia de comida que tuvieron y han pedido un reembolso por el dinero pagado. Su comida no era comestible y cuando curry? fue producido parece ser de un paquete congelado en un líquido acuoso.

El juez de salida era más norteafricano que indio. El biryani de pollo que ambos pedimos era totalmente extraño. Arroz seco y sin salsa En un indio esperamos un personal de espera de Bangladesh o de India. Nuestro muchacho era brasileño. Su comprensión del inglés era limitada a menos que hablamos sobre fútbol. Mi marido y yo hemos comido en restaurantes indios en toda Gran Bretaña de baratos a caros. Esta es la primera vez que hemos tenido un curry que se parecía a un risotto seco. Evite este lugar a toda costa.

Llegué a este restaurante con mi familia los domingos, solo había dos miembros del personal que parecían tener el bar, la recepción y el restaurante. El servicio fue lento, aunque no había nadie más y, literalmente, tuvimos que pedir todo, incluso servilletas y cubiertos. La comida era demasiado picante y simplemente no sabía a una buena comida india. No regresaremos

Me alojé en Bournemouth para trabajar. Utilicé Deliveroo y aunque tenía un 67% de media, pensé que le daría una oportunidad. Mala decisión.

El servicio era bastante pobre. El camarero incluso confirmaron su propio teléfono móvil mientras disfruta de nuestra orden. No la mitad del restaurante era incluso establecer así el lugar parecía que estaba cerrando. La comida era sosa. Uno de los platos que pedí fue un ajo, chile, pollo, que ni sabía de ajos, chili o pollo. Para ser honesto, una comida de microondas supermercado sin sabor. No pude encontrar a nadie a pagar al final, así que esperamos en la recepción hasta que alguien había registrado en el hotel y pagar allí. Simplemente no te molestes en ir. Hay muchos otros lugares en Bournemouth para pasar la misma cantidad de dinero en algo mucho mejor.

Went to Desi Dhabaa this evening as was given a gift voucher from family. The service was excellent and very friendly. The starters and mains that we both had were lovely and a could not fault it, would highly recommend it.

En primer lugar, no es tratado como un huésped del hotel, así que tiene que pagar para estacionar a pesar de comer en el restaurante del hotel.

We had read good reviews and decided to try the restaurant. We booked a table for 7.00pm and were surprised to find only two other people in what is the coldest and most character less room I have ever been in. There were tables and chairs stacked everywhere. We never did get to taste the food as well left without even sitting down. If you want to just eat and aren't bothered about ambience or character than you might find this ok.

We do like a good Indian meal..so we were very disappointed when we ate here.. waiter did not even understand us.. I had to point to the menu.. I asked for 3 popadoms.. we ended up with 6 really spicy folded really baked things...2 small dips which I had to ask for...we ate 1 between us as it was not nice..cost £6.. we had a different curry each.. both were very bland... plenty of meat but no taste... would never eat there again

Decided to eat here after seeing a voucher on high life deals , called before hand to check If I could have chicken tikka ( yes I’m fussy don’t like sauce ) very helpful member of staff said no problem of course you can , so booked a table ... arrived and member of staff took drinks order very friendly and nothing to much trouble ... then member of staff came to take food orders explained I had called beforehand but he told me I could only have my main as a starter he was rude and off handed wasn’t interested I’d called beforehand ... doesn’t mater how good the food ( and wasn’t good ) if the service is bad ...glad I didn’t pay full price !

Visitamos para comer comida Desi Dhaba hindú punjabi esperaba. El restaurante estaba vacío y un amable recepcionista abrió la puerta. Pedimos chuletas de cordero y pollo como chili entrantes. Las chuletas de cordero sabía bien pero tenía coloración roja comida. Piezas de pollo pollo Chili Peppers tenía con un tazón de flotando en salsa de soja. Era muy sosa y no sabores o las especias. Pollo jalfrezi tuvimos que de nuevo era aburrido y sin sabores. Langostino fue el único plato Balti promedio probado. Tandoor roti parecía chappati recubiertos con mantequilla y definitivamente no sale de un tandoor. .

Fuimos para una cena con mi esposa después de un largo recorrido de Bournemouth. Estaba tan cansado y hambriento. Vi desi dhaba en el camino decidimos cenar allí. Comida a las 8:29 pidió seguía esperando que a las 21:18. Cuando sólo había tres mesas en el restaurante. . .

Tomó mis amigos para cenar después encontramos un descuento de mesa pouncer. Solo estábamos 8 personas allí cuando fuimos, que no era una buena señal para un restaurante. La mente era los martes por la noche. Todo el mundo tenía 3 platos, entrantes, platos principales y postres y bebidas. La comida era deliciosa, auténtica y abundante. El servicio podría ser un poco más rápido para una noche lenta pero, sin embargo, sin duda volveremos.

Tuvimos una fantástica comida india aquí y los propietarios son apasionados de la comida que sirven el pollo ala entrantes estaban muy sabrosos y auténticos y los platos principales eran una delicia los propietarios son muy amables y serviciales que son locales, y una vez...

Vinimos aquí en una mesa de oferta cameraman sobrepasaba. Nunca oído hablar de antes, pero pensamos que sería probar como oferta tan buena. Muy buena comida, chuletas de cordero tandoori para morirse. El personal era muy servicial con variedad de alimentos. Volveremos sin duda.

Vinimos aquí improvisada que quiera una cena india y me sorprendió gratamente. El ambiente de un restaurante agradable y la comida era deliciosa, no nos decepcionó con cualquier plato y pedimos un montón! Nuestro camarero era muy agradable y nos recomendó algunos platos. Sin duda regresaré! PS, el menú no hace justicia a la comida. Venga y descubra por usted mismo!

You get what you pay for, it was a room with some beds in. Not the cleanest place and a lot of stuff was broken or not working but the staff were friendly and always happy to help.

Hotel very clean staff polite and helpful only 1 problem it was up on a hill so difficult if you are not great on your legs

Used this hotel for the last night on our holiday, was lovely clean room with amazing sea view which the receptionist upgraded for free ! Nice friendly staff all helpful, only slight downfall why I can't give it 5 stars is the double beds seemed abit small and there is a £50 deposit when you book any room which I was unaware about and takes 4-5 days too return in the bank. Other that that this is a lovely cheap hotel too book :)

I'm a firm believer of you get what you pay for. Stayed here 1st October for 1 night @ £36.99 for a double room. BUT....That price for location is amazing. Room basic but clean. As was the bathroom (only issue was shower pressure being poor and ages to get decent temperature. It was either to hot or to cold) HIDDEN CHARGES On arrival at the hotel (1500hrs) I was told that check in isn't until 1530hrs and the parking would be £10 instead of £8. Despite their Web page saying £5. BE AWARE.. £50 DEPOSIT REQUIREDCommunication /cultural barrier possible issue for previous bad reviews. Came across as rude but honestly don't think it was meant like that. Have to leave key everytime you leave the hotel (which personally I don't like) Some residents of the "hotel" appear to be Dss as spoke with woman having a cigarette outside.No food or drink allowed unless bought on property. So had to sneak my kebab back in early hours

I was told it will take 2-3 working days the money will be available in your bank but now it's taking 8 working days And plus the service was awful and customer service what horrible and they were rude and grumpy I would never go there again and would not recommend anyone to go there too

we stayed at the hotel last weekend (June 2016) and ate at the restaurant on the Friday night as they offered us three courses with a beer for £14. And as a curry house we thought it was ideal for our group of 8 lads on a stag do. Really wished we hadn't. The menu was extremely limited with not even the most basic of Indian Dishes (such as Balti or Madras) and when the food came out it was basically microwaved ready meals. Not one person enjoyed the meal and within two hours the whole stag party had unsettled stomachs with multiple toilet trips required.Eat here at your peril

Well this is the second time me and my lovely wife have stayed here at this hotel and the reason being is because it's fantastic please do not be put off by the reviews we stayed here for the second time as we had such a great stay here before the owner is very polite and a pleasure to talk too.On arrival receptionist was helpful as well as the waiter.Every time we come to Bournemouth now this is the hotel we WILL be staying in.The food here is excellent as well as excellent value for money and the bar is very relaxing. We stayed in room 105 and what a great room this is it has all you need to make your stay relaxing and pleasant,and what a great night sleep too bed was very comfy.The rates on the room was and is fantastic thank you for a wonderful stay and we look forward to returning in the very near future.

Customer service was awful, reception smelt of body odour, staff were rude. Three twin rooms were requested and on arrival only one twin was available. So the hotel allocated 2 doubles to go along with the twin.Manager refused to rectify situation or refund booking. Manager also refused to provide hotel owners details stating they are not willing to talk to customers.Hidden charges with car parking being £5 per day. Would never use again and strongly recommend no one booking this hotel.

Ottima posizione... Camere pulite ma non molto spaziose...perfetto per passarci qualche notte senza spendere molto....

Used a groupon voucher 2 course meal for 2, food was not spectacular but was more than acceptable, large restuarant seats about 100 and there was only us and another 2 Men came in to eat. Lady that served us was very nice. I think if more people had been in it would have been nicer as it lacked any atmosphere. Don't think I would use again for that reason

This Hotel was great,near to everything you want,3 mins from beach shops restaurants and pubs,Staff very friendly and helpful, Rooms clean, Lift to upper floors and has a bar to relax in after a walk around the pier shops and pubs , This is the hotel for me from now on when i go back to Bournemonth, Thanks again to...

The staff were highly professional but also very caring every single one, they really made our holiday wonderful! Special Thanks to Florin & Chef of Desi Dhabba, Excellent quality of food! Highly recommend! Only negative is guest should have option to choose type of room(Sea View, With Bath, With Shower) when booking in advance.

This is the hotel to come to,Its 3 mins away from the pier,shops pubs. the hotel itself is friendly helpful clean rooms and near to everything you want,Has a lift to the upper floors and a bar to relax in,Yes i will be going back to this hotel,I would like to say big thankyou to the staff and kamal for your friendly service thanks again Keith Marden

I booked Russell Court Hotel for a few days 26/10 I went to check in and said my booking had been cancelled but I could still book a room for 2 night but would be more than £70 that I paid on lastmin.com, both the people behind reception couldnt talk very good English, at the time I was there someone was complaining. The hotel looks dirty and very dated he carpark is a nightmare all on a very steep hill.£5 for a car per day£7 for a Hatchback car per day£10 for a van per day Such a rip off where the hatchback car is concerned.When he offered me a room for extra I refused, a blessing in my eyes that we never stayed there. We checked into marshall Court Hotel, they were charging less than the Russell Court Hotel, I also found out that someone checked out after 2 hrs as they were being bitten by BED BUGS. Do not stay at this hotel just from what I could see from the outside and what I herd about was bad enough. Glad I never had to experience staying in there awful rooms.

Went to the indian restaurant in the Russel court hotel last night with a groupon voucher for 2 course meal for twothe restaurant seats about 100 and we were the only 2 people there, had , no staff around the hotel receptionist came to take our orders and informed us we had to pay extra for rice, still no staff around, then a young boy came with our meal and then disappeared, it was by far the worst meal we have ever had, every thing must have come out of a packet probably cooked the the boy who served us, Trouble is when you buy a groupon voucher you pay in advance so cant refuse to pay, anyway there was no one to complain to. keep well away plenty of good Indians in Bournemouth. this is the first time I have ever written a complaint

Staff were Very welcoming. Brilliant service very friendly. Food was really delicious was full of authentic flavour .Decor of the restaurant was very relaxing.

Yesterday I came to Bournemouth for the first time with friends from London. We had not book anywhere to stay in advance hence relying on luck to find somewhere that was decent and we wouldn't need a bank loan giving the time of year and location. Well lady luck surely smiled on us, not only did we happen to stumble across this fine hotel. The staff namely RUSHAB (waiter), BHAVIN (Duty Manager) and KAMAL were most accommodating and helpful, nothing was too much trouble for them. The rooms were brilliant too, and the bunk beds in my friends room looked so inviting that I wished I was a child again!!! Today it is raining cats and dogs and whilst my friends have taken the plunge to still venture out into the town centre. I have chosen to stay and enjoy the beatiful ambience of the ballroom from where this review is being written. I have also engaged in 'Looking Through The Keyhole' with my accomplice RUSHAB at some of the other rooms so that I can put my reservation in for next year if not sooner. So once again a very big thank you to the staff at The Russell Court for a very enjoyable stay, apologies to the chef if I ate him out of house and home, I'm not big mama for nothing!

-On arrival very rude man a the reception he lacked basic people and communication skill. When we raised our concerns man very rude and ignorant towards us. -You have to pay to leave your belongs at the hotel if you are there too early to check in. ( All other hotel beside it is for free).-Hotel very old fashioned and outdated for such a tourist area.-Hand towel in public bathroom as an alternative to disposable paper hand. ( Concerning regarding infection control purposes). - In general very disappointing in every way, far better hotels . just down the road from it

All the good reviews is written here is lies, I tried it my self as I ignored the bad reviews before I booked in.When you complain about anything you will be told that you should read about about in the Website before you book in.The Indian man in the reception I believe his the owner, he will leave no other choice, otherwise you will be over charged or loose your money.I have been charged 2 times for keeping my laggage in the reception when I came earlier and leaving.The bed was uncomfortable, was chewing gum in the blanket on top of the matress.Room 218 was boiling hot, the heater was on all the time in the bathroom in the middle of July.The Air conditioning is old and too noisy you have to switch off while you sleeping, the windows are sealed and you cannot open them.

We found this hotel at a walking distance from the Bournemouth pier so thought that we can give it a try as we were in a hurry. This turned out to be a worst decision of our entire trip. The staff was very unprofessional and even after multiple reminders we were not given a table even though multiple tables were empty. After waiting for 15 minutes, we finally got a table. The food prices were quite high but we went ahead and ordered the Indian dishes. The food was completely devoid of any taste. The breads were either prepared from frozen or were cooked hours earlier as they looked completely stale. The portions were very small and none of left the restaurant happy.Overall a very bad experience.

I must honestly say that I used to stay at the RCH years ago, and really enjoyed it.This week I had to travel to Poole and Bournemouth for a few days, and just thought I would give them a call. To my amazement the owner answered the phone who I haven't seen for years so I booked.The staff are great and very helpful, the room I was offered was also brill, and the food was excellent.I would give the Russell Court Hotel 5 Star rating.

Bhavan the bar\kitchen staff was rude slow and slightly .. Actually completly disgraceful!Worst service ever! Reception staff are the same! Do not Do not waste your time at this place 55minutes to make boiled rice and as Bhavan the boy with no sense says, its a justified amount of time. I laughed at his face and walked off.... Obviously payment was not made for the joke of a meal! Hotel owned by Kenyan not nice at all Stay at the premier inn or royal bath or queens instead.

A friend and I went to Bournemouth for the weekend and were absolutely disgusted with the terrible service and attitude we received from the staff on arrival. You are required to pay per item if you arrive any time prior to check in and wish to store your bags. We were also told we needed to pay this charge again the following day. The 'luggage storage room' was just seats in the hotel restaurant so what we were paying for I am still unsure. When we asked why we were being charged this we were told no one had ever questioned this before and that we should have called in advance to check. As a regular traveller, this would have been the last question I would have asked. We also asked if we could place a bottle of wine in the fridge for our return which was rudely refused until we expressed how appalling we thought the service was and eventually they changed their minds. We did not end up cooling the wine - we made the decision to limit the required interaction with the staff.When we returned from the day out and expressed how awful the service had been the manager was not sincere with his apology and really did nothing to attempt to alter our views of the hotel. Overall, coming from a customer service back ground, this hotel really demonstrates how NOT to treat customers.

My daughter stayed at this hotel last weekend, she had gone out on the Saturday and bought herself some expensive perfume to wear in the evening, unfortunately she left it in the room when she checked out. We immediately called the hotel and was advised to call back when housekeeping get in, well I have finally spoken to them and apparently nothing was left in the room!! I am furious. How can they get away with such blatant theft! My daughter also said they were rude and suggestive.. so this is not a hotel for young adult girls... find somewhere else!

I booked this hotel for my dad and my stepmum. So after my family traveling 7 hours I took the to the hotel we walked in the first the reception said is do u have a car its £5 to park. What sort of welcome was that they gave us the key and then told I couldn't go upstairs I had to wait outside wen my family came downs stair looking rather disappointed they said the room was really dirty the carpet was stained the walls were covered in black marks then in the morning they were told it was £12.50 each for breakfast so they went out instead I was very disappoint that I canceled nite 2 and booked a different hotel and il never use them again id rather sleep in the car for £5

We staed in this Hotel for 7 nights for Christmas.All members of staff were friendly and helpful.The food at the hotel is good.Must be recommended.Francesca

Food at the hotel is good and has cuisine options for both veg and non-vegetarians. They serve English, continental and Indian cuisines.

came here on a Saturday night and it was empty only 2 other diners! service was really great but the food was very poor, greasy and not Indian food for example the naan bread was fried pita bread and the Bombay potatoes were just fried potatoes not to mention my mum who had the tandoori chicken was up being sick for hours after this visit! would never advice a visit or go back!

Stayed here when on business recently, all the rooms were clean and comfortable. All members of staff were helpful and happy. Big thanks to Arun, Camil and the team. Will stay again soon

From start to finish the service was dismal and the room was worse, nothing like those shown on their website. The room was filthy and the rest of the hotel was in need of updating

I organised a group of 93 to stay here and we have just experienced a great weekend. The manager and all the staff were very polite and helpful, the hotel has just been completely refurbished and was in excellent condition. Surprised to find everything including Sky TV, phone, hair dryer and tea making facilities in a two star hotel. Plenty of wardrobe and cupboard space for clothes and good lighting for mirrors in the bathroom and bedroom. Well cooked tasty food for meals and good entertainment in the evenings, and all at a very competitive price. Must be recommended.

booked on line, for a one night stay, got there £5 for parking overnight, shown the room, it was on the top floor, 1980's throw back discussing, bed with what looked like horse hair blankets, tea stains down the walls crappy old units, nice black bath mat, with and inch of dirty dust along the top of the bathroom tiles, shower attachment to taps!! cob webs in the corners , wasn't even fit for staff quarters .... we left half an hour later booked into hotel celebrity ...was lush

This hotel is fine to stay in if you do not want anything special. Me and a friend stayed there as we were passing through Bournemouth and it is just a standard room including a Television. Theres a policy which means you have to leave your keys at reception every time you leave the hotel which was a bit annoying. Over all not ideal for a romantic get away or family holiday but its fine for a basic stay.

The manager was arrogant, greedy, very rude, had no idea about customer service.His employers were terrified of him. He treats them like it's the era of slavery. Hello! It's England 2013!It's the worst hotel ever, dirty stained beds, stinky carpets, cracked floor, very noisy water pipes, paper thin walls, wires sticking out of sockets, broken lights. Shall I continue?This hotel should be closed down for safety reasons. For £10 extra you can have 4* hotel just across the road.

I have worked in the hospitality industry for about 5 years. this was the worst hotel i he ever experienced!!We went earlier this month and had requested a double room, and they put us in a twin room, but got moved to a double, also found long blonde hairs in the shower (not mine as mine is red) and short black hairs on the pillows and under the duvet! The staff are not helpful and didnt ask us anything about whether we enjoyed out stay or anything at breakfast, had to wait 10 mins to get a cup of tea!! Crap service and crap hotel!!!!! Would not recommend this place to anyone!! Do not book this hotel. There is a lovely looking premier inn down the hill, with balconies for about 10 more per night!!!

liked beach -land train -weather bitter cold and hills too steep for small mobility scooter so was entrance to hotel. But apart from small en suite -food was great -staff were excellent and caring - and entertainment was good -dance floor large so good placde to stay if your fit and healthy as near to the beach. som rooms had sea view

Great Hotel in good location. Friendly staff who are always welcoming. Our group have used this Hotel for several years now and we are always happy with the service, food and accommodation. The only downside is that if you have any mobility problems the hotel is on a steep incline.

Location and service was too good but lift need to be a bit spacious. The entire staff is very helpful and polite

We got our room for really good price. The staff were friendly, Our room was small but comfortable. Nothing fancy, there were a couple of things that could be updated or improved but for the price I paid I am really happy with what we got.. We had a nice stay.. Location is good too.. a very short walk to the shops and beach. The hotel is on a bit of a hill so be prepared for a short uphill walk on your way back from the beach.There was a bar and restaurant but we didnt go in either so can't comment on them other than they looked nice..My only real complaint/suggestion would be... When we arrived there was a group of people stood right outside the entrance smoking, which made the entrance lobby smell of smoke. This didn't make for a good first impression so I would suggest a designated smoking area outside away from the entrance..

Close to the beach and town, staff made hotel a let down.

The food is well cooked and basic. Breakfast is probably the best meal, everything is cooked freshly. Lunch and dinner when we stayed had 3 courses, the starters were always soup or fruit juice. The main courses and desserts were adequate, well cooked but obviously from catering packs. The service was very good

Staff could not do enough for us - a very pleasant stay

Good service and freshly cooked food. The set dinner has three choices for each course, and is excellent value. Well presented, and decent size portions.

Excelent value for money. Staff very friendly and helpful.Good food. Rooms very clean with good facilities.

sack the house keeping as shes not doing her job or get more lunch was nice tho and well priced

We booked a Sunday Lunch for 20 pax at the Russell Court Hotel priced only at £11.95 per person for a three course lunch plus coffee. Just could not fault it .Best Value for a long Time have rebooked for the office party for Christmas to avoid not getting in. 5 Stars to Kamal and his Team Work.