The Royal Oak in Wiltshire - Phone Number, Reservations, Reviews

We were visiting Marlborough on our way home from a short stay over Bristol/Bath way. It was getting close to lunchtime and as we hadn’t eaten breakfast before setting off we decided to have something to eat. Having seen the Royal Oak in the high Street and its beautiful flower display outside we decided to pop in for drink and food. My husband ordered a pie and I opted for a chicken and bacon sandwich. My husband asked for the bacon in my sandwich to be crispy as thats my preference. The bar person said no problem as they can ask for it to be cooked crispy. We waited for our meals and when they arrived my bacon was all limp and fatty. I mentioned my preference again and the lady took it back. When it was returned (after my husband had nearly finished his meal) the bacon was well cooked. However, the chicken was in big chunks and the sandwich contents very dry plus the bread was soggy underneath from sitting in the salad on the plate (pickled red onion and lettuce). I’m not in the habit of complaining but it was not at all nice. I mentioned this to the bar staff and received no apology. Very disappointing as it wasn’t a cheap meal, no apology and I’m sad to say I won’t be returning.

Disappointed with the food quality, the steak sandwich very fatty and greasy. Friendly staff.

The service is really good Alex the bartender, super friendly and helpful

Must visit for Marlborough! Best beer garden in town

Stumbled across the Royal Oak whilst visiting Marlborough today. Nothing but positive comments for this pub! Staff were so friendly along with great quality food! Lily and Alex was so helpful and really made me feel welcome. Will absolutely be visiting again!

Back garden is disgusting with dog poo everywhere on the lawned area, covered sitting areas litter with glasses and ash trays full

A fantastic pub with warm, professional service and delicious food and drinks. Thank you so much!

Beautiful lunch! I opted for the chicken Kiev and it was delicious! Laced in garlic butter with house seasoned fries. It was the perfect spot for a sunny late lunch. The pub is gorgeous with all of the beautiful flowers too!

THE REVIEW I DIDN'T WANT TO GIVE!! we moved to the area a couple of years ago and have been using this place fairly often. I like to treat my wife and 4 kids to a meal once a month. Usually costing around £150. Never a complaint a beautiful pub with friendly staff. UNFORTUNATELY I popped in last week for a quick pint before jumping on a bus home when I arrived at the bus stop I realised my bank card had vanished. As I was walking back to the royal oak my phone started getting notifications that my card was being used online. I was shocked and slightly frantic. On speaking to staff I was out right ignored growing more frustrated I asked to speak to the manager who shrugged his shoulders as I tried to make them understand that fraud was being committed at the royal oak and I feared I had my pockets picked by a gang of youths hanging around the beer garden. Subsequently I left after being made to feel like I was causing trouble. A week later I'm still very troubled by this. I have attempted to make contact to try and find my card only to be completely ignored. Such an awful experience. This pub isn't safe, shame on you green king!!

Great spot to visit in Marlborough - Best Beer Garden in town! Food is good and a great selection of seasonal Beers and Cask Ales

Called in for lunch on a saturday afternoon . New landlord and Landlady . Really good friendly atmosphere . Great service and fantastic food . Will definitely visit again when in Malborough .

The new management are really turning the place around. Staff are all so friendly and & the nachos are delicious. Bar staff are all so kind, but Ceira, Lily and Ella in particular were so helpful & gave great insight into the history of Marlborough.

Great pub. Food was fantastic and staff friendly. Good selection of beers!

Decent burger in here, plenty of room out the back

New management have turned this pub around. Had great food and service was excellent!

new owners are great. deffo come check it out

Great pub, nice atmosphere would recommend for a few drinks on a hot summers day!

Great pub with fantastic staff who made our visit very enjoyable

Fantastic new management food first class made welcome

Probably the most beautiful pub on the Marlborough high street! The flowers are stunning and something you’d expect to see at Chelsea flower show! The team inside are just as impressive! 110% experience. Service and food quality was amazing throughout. If you’re in Marlborough this pub is certainly worth a visit!

Disappointing experience. When we visited on a Saturday at lunchtime there was a "relaxing" reggae set, which was unfortunately often too loud to hold a conversation. The volume reduced following requests, but did gradually increase over time. It became not very relaxing. Ordering was easy using the app and the food took about 35 minutes to arrived. Our party ordered fish and chips (good), steak sandwich (good), chicken and bacon chiabata (not great, chicken obviously straight from a packet and cold, as opposed to the warm as described on the menu, chiabata not toasted, seemed like an odd way to serve it, but perhaps a matter of taste) and a child's pasta and tomato sauce (not great). Serving staff were apologetic but offered no solutions. We're not local so it was unlikely we'd come again anyway, but we wouldn't come again if given the option. On the other hand, if you order the right things the food was good, so you may well have a great time. Although check in advance if you're looking for loud reggae as that might have been a one off...

Was away for a girly weekend ordered are meal at the bar , sat outside , when we got in the garden there was only another couple there , half an hour went by more people arrived then we noticed people where having food , ours was no where to be seen , we asked what was the problem , three times we asked . After about 10 minutes another girl came out and said they had forgotten us , but we would have to go to the back of the que if we wanted to order, never will we go back no apologies.😡

Impeccable service, team member Ben Newman is a prodigy and a real asset to the establishment. Never have I recommended a pub more. The only pub worth your time in my opinion

I've got to admit! I've never been in Marlborough before and I walked into the Royal Oak, and I was met by Charlotte! She had the biggest smile and most green eyes as if if I was in the emerald isle of my home country Ireland! The food was fantastic and the pints of Guinness was even better! She really made me feel like I was at home! I couldn't recommend Charlotte any more as her service was fantastic!

Ok pub Food was fine Nothing special Just ok

A beautiful old English pub a couple of miles from Avebury. The food was well cooked but lacked any seasoning so a little bland but a generous roast. The staff were polite and helpful but just seemed to lack a little bit of warmth.

Visited as served food all day as visiting family. The girl who served us was lovely great customer service and very pleasant and very helpful . Meal was really nice well worth 5 stars the only MAJOR thing that ruined it was the strong smell of people smoking weed in the garden that strong i could of got high just sitting that end of the bar . How management let it carry on and not investigate as was stronger the second time I went up that end to use the toilets. For that reason I will not return which is a shame as the food and service was great.

Not very accessible for disabled people, but it is an old building. The food was ok but not great. The staff are very friendly and helpful

I ordered a meal that had a dressing I was allergic to but completely forgot to ask for it to come without. When it came I realised my mistake and even though it was my own fault it was sorted quickly and without a fuss, super grateful!

An excellent pub. Wonderful interior and great history. Food was delicious and the customer service was excellent..

Came in with family and must say after the confusion you went out your way to open the kitchen the staff were amazing and manager was so lovely food was so amazing I'd recommend it to anyone and for the steak and ale pie its worth it

Terrible experience here on 25th May, cup final day. OK so the TV was showing the football but the staff didn't take any notice of anyone else who wanted food it would seem. We queued up, asked what the 'specials' were and were told to find a table first, which we did - but when we got back to the bar, were completely ignored! There were 4 women serving behind the bar and only one of them appeared to be working, whilst the other 3 just stood around chatting at the other till, serving just one person, while we waited at the bar, being totally overlooked. It was a humiliating experience and all they seemed to be interested in was keeping the beer flowing for the football fans. We would have spent over £50.00 on a meal today, but had to walk away because we just couldn't get served. And not because it was busy but because primarily the staff had no interest in anyone who wasn't obvious a beer swiller! We've been here many times in the past and it was good but it would appear to have gone completely downhill, so we won't bother again but will take our custom elsewhere and will recommend our family and friends do the same.

Prompt service at ths bar. Great background music.

what a great evening we had last night, loved the atmosphere. thank you

The pub itself is decent but we showed up at 20:40 on a Friday night to be told the kitchen had closed at 19:30? Got chatting to people who were in our situation. Other people had plates in front of them.

Mid afternoon meal on return journey home.

I've had 3 burgers here in the last month and every time I have a bad stomach in the morning and feel as if I've just eaten bad meat.

Avoid this place. For a green king pub this place is overpriced & tatty. The beer was flat & tasteless. The young lady behind the bar said this is a green king up market establishment. I know it’s Marlborough, but you can’t put a place that resembles Wetherspoons in Marlborough & charge prices for inferior ales. Choose somewhere else, it maybe the same price. But you’ll get a better beer.

Just returned home after having Sunday dinner at The Royal Oak. Unfortunately, it was absolutely awful. The carrots had the strangest texture ever, like sponge, I could have actually plaited them together! The Yorkshire pudding was dry and flat, the roast potatoes were so hard that I could have knocked a nail in with them. Add to that, a couple of floppy lukewarm cauliflower florets and chicken that was tough and bone dry, and that was my lunch! The waitress offered to change the vegetables then came back from the kitchen saying they didn't have any more. I was offered a refund, which I accepted, and came home hungry. Husband's chicken Kiev was OK. Very disappointing experience sadly.

Lovely high street pub this. Great service, great food & a great choice of drinks

Everytime we come across this way we head here - love it! Came with our friends this time who’d never been before & they were a bit reluctant due to some of the reviews. Thankfully we weren’t let down. Place was busy, clean, staff attentive, good food (very filling) lots of drink choices. The only let down was the Gent’s toilets - but the lady in charge(?), who has always been helpful when we’ve visited, told us they have ongoing problems & are waiting for them to be fixed. I don’t always write reviews but after my friend was concerned due to them I thought I’d comment as I feel they don’t reflect what we’ve always witnessed. We don’t come here every week, at least once a month at various times of the day, breakfast, brunch, lunch, dinner & have never been disappointed & always received good friendly service. If I lived closer (Didcot) I think I would like it as my ‘local’. The other half loves it not just because of the food but the choice of sport broadcast on multiple screens.

Very busy pub with lots of televisions dotted around. Good food but we waited quite a while for the food and it came at different times

Thought this would be a solid choice based on some of the reviews below. I was wrong. It stinks (actually, not figuratively) and the service was perfunctory at best. We didn't eat, mostly because I generally prefer venues that don't bring public toilet vibes. Decent enough drink selection from the looks of it, if you've brought a nose peg and don't mind feeling like an unwelcome inconvenience. Pretty steep prices though. I can only assume the positive reviews are mostly from people who work for the pub or Greene King.

Lovely pub friendly staff cannot wait to come again

Not a great variety of food to choose from, big step up to the bar, so not great if you have mobility issues. Although the service was fab, helpful, kind staff.

Food was nice, but the portions were minuscule! We both had burgers and had about 10 chips each - not an adult portion. Drinks were expensive. The worst part of our visit was the awful smell coming into the bar from the men’s toilets. They had clearly not been cleaned for a long time, as they smelled awful. All in all, we won’t be returning.

Great food. staff are very helpfull and friendly. its good to reserve a table if you're looking to eat

We had a lunch with 10 friends to celebrate my husband’s 70th birthday The food was excellent as was the service, this is my husband’s place to have lunch

Brilliant pub, amazing staff! Great atmosphere

Love coming here with my friends and family great staff and great atmosphere

Amazing service and the food was lovely

I used to leave nothing but good reviews for this place but it’s truly gone down hill, I was served an entire block of vegan cheese “melted” instead of a Camembert 💀 complained and was basically told to stick it, I’m also still waiting for a £75 refund to come through and I’ve had no assistance when calling to enquire about it, shoddy chef and rude staff now, place has massively lost its passion and good staff, don’t waste your time or money xx

Visited 10/3 for mothering sunday, a very busy afternoon but the staff were able to fit us in without a booking which was very kind. The service was very friendly and prompt and the roast dinners were absolutely huge! really good value for money, I highly reccomend the sunday roasts. I imagine we will be back soon to try the midweek menu!

Keep your wits about you ! We visited on the Saturday evening of the 24th of February this is our usual place to catch up for a pint and sit down as we are 5 middle aged gents (all over 50) we Probably stood out as we weren’t there to watch the football, we stayed even though it was loud and ordered our 3 non alcoholic drinks and 2 pints, all was well With our evening until we left the premises and said good by to each other standing on the pavement outside we were followed by someone who came from the pub ie barman / local we are unsure and accused of damaging a car which belonged to a waitress in the pub, but how we are all still tying to work out, we were stood on the path! we weren’t parked near the the said car! we’re hardly drunken louts falling about ! the language and attitude used towards us and not wanting to listen to reason it obviously tainted our evening. My advice is to check cctv before accusing and threatening behaviour is used THEN we will see the truth And I hope your apologies are more welcoming than the accusations... so If you’d like a peaceful night in Marlborough be aware if your middle aged and sober best look elsewhere to catch up I don’t think we’ll be back in a hurry if this is the attitude to loyal customers. I’m not out to ruin anyone’s reputation far from it but I’m also not out to get accused or threatened for others entertainment

Staff were lovely. I should have sent the food back though. Dry ciabatta, dry tiny pieces of chicken and bacon. Had to add sauce to make it palatable. Leaking issue meant parts of the pub didn't smell great.

Not great,bread for sandwich was terribly dry as was filling, soup was shocking, small portion, unseasoned and tasteless, and not sure what the point of the useless garnish of a big clump of pea shoots was for! Handful of chips in a bowl, terrible Mac and cheese. Will not return and before the usual " why did you not mention it on the day" because what's the point? Won't stop the awful food! And in answer to the automated generic response that will undoubtedly appear it will deter us from returning.

Great pub - fabulous fish and chips, lovely selection of drinks and friendly staff

Amazing service 👏 food was very good! All in all, 10 out of 10 will definitely retuning

Popped in for Saturday lunch, I ordered the chicken and bacon sandwich/ciabatta. I went for the Ciabatta option, when it came it, the filling was cold and I'm not even convinced the Ciabatta was toasted because it was soft and cold as well. The only thing that was ok was the chips. My daughter had the beyond meat burger and hers was fine, she enjoyed it. Unfortunately something quite basic like a sandwich/Ciabatta was awful. There was not many sandwich options Unfortunately for lunch as well. I don't think we ever go back

Pleasant atmosphere staff wonderful. Clean and tidy. Food amazing

Large pub, unfortunately welcomed with an unpleasant smell like drains. Drinks ok, nothing special. Had one drink then left.

Lovely pub food. Priced just about right. Quick service and all staff were polite. Perfect pub for a bit of lunch

It's like a posh wetherspoons with better chairs and nicer staff ;)

Had booked Sunday lunch as a treat for my friends 40th birthday but was very disappointed. I ordered the roast beef dinner which allegedly came with cauliflower cheese but what arrived was two very small florets with no sign of a cheese sauce. The roast potatoes were over cooked so much so that I struggled to cut through them. The carrots were fine, although there were only a few of them. The only veg we seemed to both have an abundance of was the cabbage but it didn’t make up for it. No-one came to check if our meals were ok. We had intended to have coffee & dessert after but decided not to risk it & chose to go to a coffee shop for coffee & cake instead. It was a real shame that we had such a disappointing experience particularly when it was for a special occasion too.

Friendly staff, decent mix of people. Maybe Could do with a bit of a deep clean here and there but good for a quick pint

Really nice meal, the steak and ale pie was amazing, really nice chicken Kyiv and nice drinks.

Edit: after the pub's response I understand this was a medical emergency and have revised my rating. Just surprised they didn't tell us at the time there was an issue or we could have understood immediately! Came in here 4.30 on Sunday. We did ask if they were serving food. They said no issue. At 4.40 we go to order and they tell me kitchen is now shut until 5.30. I can see the chef or kitchen staff sitting near the bar saying that he doesn't know or care who's in the kitchen but it's not his issue. Manager has also now suddenly disappeared. Complete waste of time.

Busy yet welcoming, great atmosphere and a good venue for a catch up with friends and a bite to eat.

Party of 9, just for drinks, arrived about 6pm all large tables were reserved. Lady behind the bar said the people who had booked them were turning up same time as us. We felt we were not wanted and went elsewhere. Walking back past 2 hours later, the pub still was half empty!

When you have that ‘ I thought you got a turkey” moment – they absolutely step up! We came in to a full pub and despite the fact there was no need to help us … they went the extra mile! Turkey was found and provided at no charge … we made a heavy donation - bit hope you will, as we will, fig there in 2024!!

Just a quick pint. Absolutely great atmosphere.

Love this pub. I had lunch there with my Mom a few weeks ago and I've been back twice since then. Lovely atmosphere, friendly staff and good food. Yesterday's chicken kiev was delicious but slightly on the oily side. We love the food though and recommend the Royal Oak to anyone. My new favourite place to meet friends for coffee or lunch in Marlborough.

Booked online earlier in the day for dinner at 8:30. Got there only to be told kitchen closed early, no food available. But we have a reservation, I said…sorry, there’s nothing we can do about that, was the reply. That’s obviously not true, as they had my reservation for hours, and could’ve sent a message telling me the kitchen close early, and to make alternate meal arrangements! Disappointing. 2 stars for the excellent friendly and helpful staff, despite pointless visit…

Great pub, quick friendly service and lovely food

Absolutely delicious Sunday lunch & very nice drinks too. The chefs in the kitchen, Ashley & Casey, are brilliant!! Staff were friendly, helpful & knowledgeable. Lovely warm & friendly atmosphere. If you haven’t been here you need too! Thank you for a wonderful afternoon

Fabulous Sunday lunch and chicken & bacon sandwich. The chefs in the kitchen, Ashley and Casey, are fantastic!! Food was delivered quickly, hot and delicious. Staff on the bar were friendly, welcoming and happy to help. Thank you Aurora, Lily and Roxanne. Was an absolute pleasure to have lunch here. Great atmosphere, lovely warm and friendly pub. Highly recommend a visit here!!

Absolutely lovely pub, food was lovely and staff were so helpful, will definitely be back!

Popped in here whilst walking the dog. Pretty cold outside and both of us very much feeling it! Certainly a warm welcome! The bar staff were nothing but very friendly and helpful. My furry companion was given treats and hugs which he thoroughly enjoyed and the hot drink I had (too early for anything else, even for me!) was reviving. A charming and cozy Inn, the staff a credit to it. Well worth a visit amongst the several other public houses in the the town.

Me and my partner Dined here, Fantastic place to eat, service was Great, Polite and friendly Staff, Had Lovely Roast Dinner cooked by Chef Ashley. I would definitely eat here again. Great Atmosphere

Brilliant staff especially lily who helps out straight away , Brilliant food , service and quality, fast response to orders , will help with any questions needed , such an awesome atmosphere , friendly staff , best service in malborough , jolly bunch who respect customer's and make sure your meal is tip top , couldn't asked for a better pub #WellDoneRoyalOak

Used to think this place was pretty fair Now it is excellent for the price. Large meal, Nice atmosphere. Lovel staff. Lots of room but might be a good idea to book as it gets very busy. not packed but popular with the "Lets eat out", group. Lots of space at the bar and in the garden but tables full very quickly. So Book :)

My original review when the kitchen closed early & the Ale was warm was probably way to harsh & appreciate the owners honest response, I realise the trade is really struggling & we should be supporting not knocking these venues, I’ve been back several times & it’s always a great atmosphere & good music & last night they put the football on! Great outside area with the heaters & great selection of Ales. No hard feelings & hope myself & wife are able to enjoy this great high St venue going forward!

Went in on Saturday teatime. I was not expecting much as it was quite noisy! Really good food and excellent service, would highly recommend.

As far as Greene king pubs go this is definitely the best I’ve been to. The Korean Chicken Burger was delicious and nice to see a more diverse menu offering both food wise as well as soft drinks . Staff were considerate and friendly and general ambiance of the place was relaxing and welcoming. Garden area is well thought out and though quiet due to the weather the covered and heated outdoor TV area is a great idea. Highly recommend

Let’s be honest, most restaurants these days are pretty amazing. Unique and interesting food and great atmosphere. This place was bang on average with nothing interesting to say. Must save a fortune on power by having the lights so low.

Food and service was absolutely amazing.definetly a hidden gem .will be coming back very very soon

Great food, lovely people and Roxanne was a legend. Loved the venue too. It was warm, welcoming and spacious. We had a great time.

We had pies. Steak and Ale, chicken and mushrooms and cottage pie. Excellent taste and good portions. Highly recommended.

I was in Marlborough for the Mop, today. I just wanted a sandwich. I chose a Chicken and Bacon Ciabatta. The ciabatta was so thick and dry, I couldn’t really taste the contents. Chips were also door stops. I left half of both. Be nicer if refined a little.

Nice fish and chips and a pint , also very friendly and helpful staff 👍 thanks

Amazing customer service, friendly and helpful staff, when we asked if it was possible to put a spot on the tv, they managed to split the TV’s to keep everyone happy. Food was delicious and a good selection of beers. A place with a family and fun atmosphere.

A lovely place in the centre of the high street. A good choiceof food on the menu and at the bar for drinks from real ales to cider. Friendly staff, quick service.

I go to this pub regularly and it is my favourite one by far. The staff are so friendly and helpful, and their customer service is amazing. I love the chicken sharer, especially the nachos that come with it! Delicious!! 10/10 would recommend.

I have visited this place many times but today I was badly let down not by the sevice I had, but by the kitchen. Today I brought my two sisters and husband for dinner at 5 pm, at two meals for £17:99. I aways have the cod, at a supplement cost, and pushed this towards my sisters explaining the size and quality of this fish and the batter is amazing. But NOT this time. On ordering we were informed they only had one tikka, one mixed grill and so on, which caused a rethink as two persons were going for the tika, so one of my sisters decided on the chicken pasta only to be told 5 minutes later they had no pasta either, so she decided on the cod. When our meals arrived the fish was half the size that I have been used to over the past two years. In fact it looked as if they had only one fish left and had cut it into two much smaller portions, ie a fish bite size. After eating my dinner I had to mention how disappointed I was, after seeing the usual size fish I was accustomed to going to another table. We were both offered another fish which was declined. This shouldn't have happened as I didn't complain to get a reduction in my bill or a Freeby, but just to let them know it wasn't acceptable to vary the size of fish from one table to the next. * Discover Search Saved

The royal oak is brilliant, you always get a smile from the bar staff and it has such a nice garden. Great spot to watch sport, catch up with friends, or to enjoy the garden

The royal oak is brilliant, you always get a smile from the bar staff and it has such a nice garden. Great spot to watch sport, catch up with friends, or to enjoy the garden.

Had a lovely lunch here, price reasonable and service good.

My partner and I enjoyed a relaxing lunch in the garden at The Royal Oak. The service was excellent and the garden looked beautiful with lots of spectacular well cared for flowers in bloom. The food was typical pub grub, and I enjoyed the pulled...

Been before but better than I can remember. Obviously had a makeover . Lovely garden and even the staff have been given a makeover - very pleasant and welcoming, not what you expect from a chain. Will be back.

I love the menu here. The food is really good, and the staff are so helpful. I think it's great that they have alcohol free lager on tap, rather than bottled. If I was being hyper critical, I think the toilets could do with updating...