The Royal Hotel Quarterdeck Restaurant in Dover

We chose this hotel for its stunning location and chose one of the balcony rooms (Nelson) which are just gorgeous. A beautiful room with a large balcony and a fabulous view right onto the sea. We've marked it down because for £320 a night in late September, we find it badly needed an update. The carpet is very worn and stained, there was mould in the shower, some chipped paint and the one armchair quite worn and saggy. Comfortable bed though. We don't expect luxury in a three star hotel, but we do expect clean and fresh. It's still a nice experience but represents poor value at the price. Friendly and helpful staff and a very good breakfast. Owners - please give this lovely hotel some TLC!

Stopped on bike ride for coffee & cake. Very slow to serve. Barista man also grumpy. Then aggressive and abrupt lady gave us our choices. 'Who order this cake? ' generally unwelcome vibe. Nice toilets, though.

Beautiful location the beach is right outside the hotel and views from the rooms are amazing historic hotel Winston Churchill stayed here amoung other influential people.

Did not stay here but ate in the restaurant a couple of times. Food and cocktails are great and well priced. Friendly and efficient staff. Beautiful place to sit outside. One of the only locations you’ll find to eat lunch at 2.30/3pm in the afternoon even during peak season.

Very disappointed, we had the fisherman's board. Cold gritty prawns for £24 - you would expect some decent selection and variety but sadly was just awful. Plain salad and sauces from a bottle. Only saving grace was kids enjoyed their meal which was just standard sausage and mash. Missed opportunity as it's located in a nice spot in Deal.

For a long time we'd been looking forward to spending a few days at the Royal Hotel In Deal. And, at last, we have just done that. I'm sorry to say that our treatmentt was not regal. We had a £300 a night "premium" room with a balcony overlooking the beach, sea and pier. It looked ideal. But, it wasn't. In the hot weather we had to keep cool by keeping the balcony doors open day and night. (There was no air-conditioning, no fan). But from morning til night there was plenty of noise. Most from the hotel's terrace and bar which was beneath our balcony where drinkers and diners ate and drank until late Our bathroom was tiny. So small, that the bath was installed in our bedroom's fireplace! The bed was not comfortable - no feather pillows or spring mattress like we have at home. The most frustrating problem was the erratic internet signal. Some times it flickered into life but most of the time it failed us. As a stockmarket investor I need to spend several hours a day monitoring my share portfolio. The solution? Trekking down to the Costa Coffee in the High Street with my computer, paper, etc. A manager repeatedly told me there would be compensation from the hotel and their internet provider. But when I checked out after our three night stay not a penny nor an apology was offered. In fact, they'd taken the full cost of £783 when we'd checked in. We won't stay in a Shepherd-Neame hotel again. Our favourite Kent stop-over is The Lodge in the grounds of Canterbury Cathedral - welcoming, professional and 4 stars but much cheaper than the three star Royal, It's heavenly!

Me and my family visited this hotel for the first time. We shared a family room and it was very comfortable. The room was called clarence.I would say though it could be cleaned a bit better. The ceiling needed hoovering to take the dust away that was dangling from the ceiling. And the bed needed moving to clean under neath it properly. The bathroom was clean but the shower didn't have much pressure so showering wasn't enjoyable. The best thing about the room was the view which was beautiful and the coffee machine. We enjoyed a very scrumptious breakfast which could not be faulted at all! The vegan breakfast was absolutely delicious! The fruit that was offered was lovely and fresh and the pastries were lovely too. I ordered a Latte and that was so tasty had to have another one! Apart from the small things mentioned above I very much enjoyed my stay hence why I have rated my experience a 5 star!

Ordered a pot of tea for one and breakfast bap. Asked for crispy bacon. Can’t go wrong with tea but the bap was disgusting. The ‘ crispy bacon’ was precooked and then deep fried! It was solid and the fat was full of hard grease , unable to bite into it. I removed it to find the sausage was really cheap and mushy inside ( didn’t seem as if there was any meat in it) . I gave that to my dog but I wouldn’t even feed the bacon to a seagull. There were only 6 people in the restaurant, it was 9.25 am so as a non resident it would have been nice to have a freshly cooked bap ! The only part fresh was the fried egg. Never again .

Only popped in for lunch but we loved it

Het moet ooit een schitterend hotel-restaurant geweest zijn. Omdat op een aantal etablissementen geen plaats meer was komen wij aan bij The Royal Hotel. Allereerst is het niet mijn bedoeling om iemand persoonlijk te beoordelen. Het doel is om het management van TRH kennis te geven van onze ervaring. In de hoop dat zij hiermee hun voordeel kunnen doen. Op het eerste blik een sfeervol restaurant. Als we eenmaal aan tafel zitten blijkt de tafel in zijn geheel te plakken, een niet zo’n hygiënisch gevoel. Als we onze keuze hebben gemaakt komt een licht panikerende medewerkster ons vertellen dat er van andere, veel kleinere, kaart gekozen kon worden. Deze werd haar op het laatste moment in handen gegeven. Omdat we niet verder willen zoeken naar een geschikt restaurant maken wij onze nieuwe keuze. De bestelling wordt op een even onhygiënisch en plakkende tablet ingetypt. De deur naar de keuken ziet eruit of deze is overgenomen van een slachthuis. Het vuil en de beschadiging van een lange periode, en dat op enkele stappen van mij vandaan.Niet te geloven dat niemand van het personeel er opkomt om deze eens schoon te maken. Als het eten wordt geserveerd blijkt ons gevoel juist te zijn. Echt beneden de maat, elk gevoel voor liefde voor het vak van kok is lang geleden verdampt. Een schande om zo met het gevoel voor de gast om te gaan. Ook het overige personeel, met uitzondering van de bediende dame, spreekt boekdelen. Alles is uitsluitend en alleen de management aan te rekenen. Jammer, op zo’n locatie waar op enkele kilometers verderop duizenden toeristen worden binnengebracht. Het bewijs is er dat het wel kan, een paar honderd meter verderop was het de volgende dag goed toeven. Aan het personeel, als je enig gevoel hebt voor eigenwaarde, zoek een andere baan. Voor het management en directie kijk in de spiegel en vraag jezelf wat je verder met je leven wilt doen! Succes!

Nice room, old beautiful building. Great bed. Beautiful location

Absolutely horrific avoid at all costs, Service, something to be desired. Before seated got asked for drinks, only just walked in the building. Waited 20 minutes, got fed up and went and got my own menu. Waited another 10 minutes before a server came over (I counted 5 in the restaurant, must have been a super busy Wednesday) when there was 3 tables seated. Food was ok, requested a caesar salad as alternatives to chips with the steak. Once food was placed, again the servers must have been run off their feet as next interaction was 20 minutes later, after food was finished. The food was wrong but at this point could have eaten a scabby horse, to be told by the server I was wrong about a brown lettuce caesar salad, and that it had been eaten anyway. Food ok, service absolutely horrific, disappointing.

Really lovely and helpful people

Excellent food and service. Would go there again.

Good pub in a great location. Only alight oddity is that it's not normal bar service. There is almost like a maitre d here where you order at the kiosk and not quite at the bar. Otherwise it's a great pub.

I visited for a meal with friends. Very memorable mainly due to the amazing Halibut with lobster sauce main course, amazing dish. Beer was excellent as was a lovely Australian red. A great meal.

Brunch food was nice and staff attentive. Ok, I went for dinner with my mother, who is 91, I had the crab and sourdough, which was acceptable. However, mother had the pork escalope, and to put it mildly it was revolting! Dry and tough, possibly a lunch leftover!!! We told the waitress, and she apologised but still charged us full amount even though she had left 2 thirds of it on the plate!!! The venue is in a brilliant position, but the food has gone downhill. We won't be in a hurry to go again!!!

We had a meal on Saturday evening and it was lovely, good food and good service. I would recommend it to friends.

Recently had a business event here. The staff took such good care of us! They were super helpful and didn't have to be chased for anything. Everything was available exactly when we had asked for it to be. The food was lovely. Such a fab location too! Thank you so much!

Once again excellent service. This time our waiter was Charlie. Food was great and arrived promptly. The wines were equally good.

One day please add an elevator to the second and third floor suites.

Food was lovely the kids menu portion sizes were a bit small the pasta and burger were too small yet the pizza was massive! Great selection of vegan options on the menu Shame the service was a bit slow we had to ask for our table to be cleared out even though the plates sat piled up and they took our dessert order and brought it out and we had to ask again as there was no room for the dessert plates to be put down!

I went to the royal for coffee and catch up with friends. I waited at the bar area to order some drinks. As there was no bar staff anywhere to be seen I asked the waitress if anyone was serving, her reply was “it doesn’t look like it”. So I asked her how do we order drinks to which she replied “you don’t”. If the restaurant/bar area is table service only maybe put some signs up to inform customers of this or even train you smart mouth staff better customer service. Needless to say I took my custom elsewhere to a much more friendly establishment.

New menu and the food was fabulous as ever. Calamari to start followed by pork escalope and haddock stew all freshly cooked and very tasty. The wines by the glass were excellent too.

I cannot praise this hotel too highly lovely comfortable room excellent service and staff do helpful. Edits on reception was superb. Really like the fresh milk in a flask given without asking. The normal long life sachets taste awful. I am coeliac and staff went out of their way to cater for my gluten free diet. Only criticism are the small business cards difficult to read and I couldn’t get the bar code? To work to leave my review.

Had a very tasty meal here at lunchtime today - very nicely presented and served by very helpful and friendly staff. My friend and I are Shepherd Neame Birthday Club members so had only to pay for one meal which was an added bonus!!! Very recommendable and will certainly be back.

Lovely location. Staff seemed nice enough but if you approach the bar, it seemed almost a surprise. Food, particular kids food, was poor. 3 slices of small pizza for £7 was terrible value. Would I go in for a pint, yes. Would I recommend dining, no.

Sunday Lunch. The front of house staff member was super friendly and helpful. The food as a roast was delicious,Excellent apart from items missing or overlooked. The lounge for us today was a loud noisy place, which was annoying but staff understood the comment. Helpful. We will return again.

We were celebrating a family birthday with 8 persons, the service and food was excellent. Nothing was too much trouble.

Have eaten here before and again good quality food. The calamari and whitebait were good. They didn't have breaad and butter pudding this time not a criticism would be nice to see it again!

Lots of things were wern’t on the menu, even the soup. It seemed the only things they had in was frozen. Very disappointing to see at least 5/6 dishes not on the menu, no wonder the resturant was empty. Starters were fine, me and my partner both had mussels and they completely lacked any taste. There was no garlic or any seasoning and the leeks in the sauce had gone off and black. £18.50 for mussels with no chips one slice of bread is a rip off in my opinion Service was non existent tbh, waitresses need to have lessons on how to smile. They also don’t seem to have any dress code, all wearing whatever they wish, half of them looked like they worked at JD sports rather than a restaurant. Can’t find any reason to recommend this place.

I really have thought long and hard about how to write this review. Firstly, the place is clean and very dog friendly and in the summer, it's location right on the beach makes this a must visit. The staff are friendly enough, although one does talk to you through grated teeth but they are constantly having loud, almost shouty conversations with each other, even when the bar eating area is very quiet and it kinda spoils the meal. This can be avoided by going in the restaurant area (also dog friendly) The chef may indeed be very talented but he cannot seem to cook anything without garlic in, leaving very little choice for anyone who doesn't like the aptly named stinking herb or indeed me (allergic) It is in literally everything so I was left with fish and chips. The pea puree that came with this was gorgeous, making me suspect that this chef knows what he is doing. I could possibly have had the burger but as he also adds garlic to all sauces and mayos on the menu, I was a little concerned. It should be noted however that presentation is great. I know lots if people love garlic but I've never had such a limited choice, even in Italians. I did ask if they would cook a sauce without garlic and he wouldn't or couldn't. As it is such an overpowering taste, maybe the chef needs to stop hiding behind it. He is obviously better than this!

Lovely meals at the Royal Hotel restaurant yesterday. It was our plan B and I'm sure it was an improvement on Plan A! Beautiful food and great service.

We had a very nice meal here. Rhe prices were about average for the area. The views from this restaurant are one of the best. Our waitress was Amy and she made us feel welcome and had a good knowledge of the menue

I had lunch with a friend here today. We both had a burger which was good. Nice chips! Service was very friendly and a good location overlooking the beach

Made to feel welcome the moment we entered , service very good and quick. I wanted a non alcohol beer and was offered a bottle of ‘N0.50ty Bear, Boy was that good, a real ale where you could smell and taste the hops. Food was delicious but one point - I had the jolly hog sausage sandwich whole meal bread, which although really tasty, fell apart before it got to my mouth ! Suggestion: would be better if served in either a roll or 1/2 baguette. Also, my wife, who is disabled would like to have the mirror in the disabled toilet lowered about 1ft as she found it difficult to see more than the top of her head.. Other than those two points — EXCELLENT.

Lovely vegan options - had the fresh mushroom risotto - delicious, best risotto I’ve had! Excellent cheeseboard Great sandwiches

Went with hubby, table booked for 8pm. Had our mains, everything fine. Came and cleared the plates, then we waited, restaurant wasn’t busy I might add and there were sufficient staffing numbers. After about 15 minutes we politely asked for the dessert menu. After about another 10 minutes someone came to take our order. By this time there’s only us and one other couple and it’s about 9:15 pm. Another 15 minutes go by, no sign of our dessert so we called the waitress over and she said she’d go check. She came back very apologetically and told us the kitchen was closed!, what?… by now it’s just us, all the other customers have gone. Seeing our displeasure the manager came racing over and said can I offer you an ice cream or a coffee on the house? We declined and asked for the bill. How an earth did no one know the kitchen was closed, and letting us sit their like lemons. If the place had been heaving, staff run off their feet then yes I could have probably said ok well never mind, but it wasn’t, there is no excuse. Royal Hotel you’ve let me down so I shan’t be coming back.

I ordered the pulled pork. It had a lot of crackling but didn't seem to be a lot of meat. Also just 4 carrots and not much potato. It was disappointing and a burger or similar would have been better. I will know this for future reference. I did have the baileys bread pudding with caramelised Bananas. I think that was potentially the best part. They do have outside seating in two places, one overlooking the sea (not very clear due to the barriers on the wall. In part this I believe for storm protection and another small seating area. Access ramp and easy access from the right hand side. The other way is a couple of stairs over the concrete wall. I do think it could have been better with the first but the desert I think was potentially the best.

Really good breakfast spot, with beautiful views. Would recommend for breakfast! Well priced and great selection of menu items. Thank you!

Amazing food loved the scallops and skate wing. Excellent service from the manager will be back! Would recommend bringing the family kids menu excellent

We have just had a delicious lunch at the Royal Hotel. It is a lovely setting and parking next to hotel is easy. The reception staff were welcoming and our waiter Sue Ward was efficient, observant and kind. Thank you Sue! We didn't wait long for our meal to be served and enjoyed the freshly cooked fish and noted the fresh green vegetables! In all, it was an enjoyable meal and we certainly hope to return soon. Thank you!

Attended for my husbands birthday. Food was good, few items missing that we expected on our meals. Fish and Chips looked excellent and had great compliments from the family! Unfortunately this restaurant is always let down by service l. It’s extremely frustrating when waiting for...

Following a nice lunch in April we went back for dinner and were not disappointed. The calamari was first class as were the risotto and beef pie. Bread and butter pudding was delightful.

Great place to visit on a hot and sunny day for an Al fresco lunch. We “bagged” a table outside on the terrace and were more than ably served by Sue W who was very friendly and efficient. Our lunch choices were all avail able...

I chose a Toasted Club Sandwich When it arrived I noticed there was mould on the crust, it was taken back to the kitchen, when it came back l turned the bread over to see the toast was burnt black I took a couple of...

Such a lovely welcome here staff are top notch and food is really tasty. It has such a gorgeous location and service is always friendly and helpful.

We arrived in deal ,on a day trip me and my partner, we decided to come and eat in the royal hotel restaurant, I will definitely be going back again the services was fantastic, the food quality was outstanding and the quantity of the food...

Dropped in for lunch and the restaurant was very busy so expected a long wait. The waitress took our order and we were served an finished after a half hour. The sandwiches we ordered were delicious but my partners smoked salmon sandwich was a bit...

Stayed in the hotel for special occasion had seafront view suite, staff very polite and friendly, food was lovely had a lovely time would recommend

2 out of 3 of us, both of whom had the seafood linguini both ended up with chronic food poisoning and spent the past two days on the toilet. Not impressed as when i mentioned it it was brushed off, and will not ever go...

We drove 1hr 30mins to get to the Royal Hotel was so pleased to get a table. We arrived 15 mins early and were prepared to wait a little while although very hungry. Had table booked for 3pm but we had to wait so long...

Was visiting family on my birthday and decided to try The Royal Hotel as they are dog friendly. We ate at 3.30pm in the upper bar. We had the hummus & scallops for starts which was very tasty. My husband then had the sea bass...

I’ve been here twice now with friends. Food is typical pub grub and not that bad. Place is clean and staff are lovely. Will happily come back again.

We stayed at The Royal Hotel on a Winter Stay offer with Shepherd Neame which offered dinner, bed and breakfast. It was a fantastic room with a huge bed. We decided not to eat in the lower bar area because of the annoying music that...

It’s in a prime location overlooking the sea and the staff are delightful. However the food was pretty poor. We both had fish and chips and it didn’t look or taste fresh. I’ve come to expect poor food in pubs these days and after this...

I am a regular customer of the Royal hotel, mainly lunch hours or coffee. I attended the ABBA tribute evening last night. To say it was cold is an understatement , guest who smoked regular left via the door nearest the sea creating cold draughty...

Visited today and only stayed as we thought wed give it the benefit if the doubt. Seated ourselves which was fine my friend went to look at what was on offer at the bar told curtly to go back to our seat the sraff member...

Beachside casual dining in the Boathouse Bar. They made me a custom lemon mayo to go with the freshest Calamari I've ever had in the UK as I have a garlic allergy and it came with garlic mayo. Sadly the second time we dined, despite...

Absolutely disgusted with the customer service at this establishment! Super rude waitresses when I asked for the gluten free menu which they did not have, felt like they couldn’t be bothered with catering for my needs. They made me pay £20 for a 50p loaf...

We arrived in Deal on Sunday lunch time and it’s busy and we were getting anxious that hungry children will become little monsters! Our friends dined at Royal a few days ago so we went in and tried. We got seated quickly outside, service was...

we visited this place quite a few times over last 2 weeks and found staff helpful and food good Too many dogs i thought i was in a kennel and would recommend a dog free outside area to b e available also short of chefs...

Having lived in Deal for 23 years and eaten out everywhere here, this gives me no joy. We arrived Monday evening 7.30pm We just wanted to eat a quick good meal. I ordered beef and onion pie, husband prawn nasi gorang. My pie was a...

The Beef & Ale pie arrived first but no cutlery!! 2 mins later the other meals arrived followed by the cutlery surely the cutlery should come before the meals?? The Chicken Schnitzel meals were absolutely lovely but the pie had hardly any meat in it...

Good beers and a great view. Food was ok but nothing special - perhaps a bit expensive for what it was. Bar staff and waitress were really friendly and helpful.

Its ok. Staff were nice. Chicken burger was saturated with dressing, like a sponge. Rest of the food was ok. Seats are an issue here, some tables simply too low to eat off. Other tables really high with towering stools. Problem is that as a...

We met up with friends with a view to having tea and cakes. Being a hotel we were expecting they may have a small selection of cakes to choose from. We were told they hadn’t any so we just had our drinks. The dining room/bar...

I so wanted to love this old, characterful pub, with rooms. it’s located on the seafront in the pretty little village of Deal. Right next to the public care park-useful, as it offers no parking. We stayed there on a deal rate which included dinner....

My boyfriend and I visited for breakfast. Generous portions and lots of toast! Fast service and never any complaints :)

The Royal is great! We loved our sea view balcony room with a bath in it. Everything was spotless and the huge bed was very comfortable. Check in staff are really friendly and there was a lovely atmosphere in the pub area. Looking forward to...

We took advantage of the Shepherd Neame Winter Break offer and upgraded to a deluxe room. The Bronte room was spacious, the bed was comfortable and there were ' his and hers' sinks. Views to the side of the pier and along the beach were...

Our waitress was lovely and we received our food and drinks very quickly , even when the restaurant was full. We were lucky to get a table as we hadn’t booked. Staff was attentive and our food was flavoursome and well priced.

We so looked forward to our visit to The Royal but sadly were very disappointed by the intrusive service we experienced. We hardly had time to sit down and were asked several times in quick succession what we would like to drink, we wanted to look at the menu first to see what would compliment our meal choices but this didn’t seem to fit with the person who was waiting table.We were served our food fairly quickly, no complaints there but again we were interrupted several times asking if we would like more drinks when it was obvious we weren’t anywhere near finished what we had in front of us. This continued throughout the meal to the point we felt we were outstaying our time and the table was needed though there were other tables free.The food was a little disappointing. The sausage and mash lacked taste, particularly the sausages and the mash which was a shame as the sausages sounded so appetising on the menu. The chicken schnitzel was quite tough which is surprising for a dish which should be pounded before cooking.The Royal just did not live up to expectations sadly.

Lovely food and very pleasant staff at the table. Overall very good value. The food was made at the hotel not brought in from Brake Brothers like most places.

We had an excellent dinner at The Royal. All dishes were made from quality ingredients, freshly cooked. When away for more than a day or two it’s hard to find proper vegetables in restaurants but The Royal offered a great selection including cabbage greens and fresh carrots. Good wholesome food was much enjoyed. The staff could not have been more helpful and efficient.

Breakfast was adequate with the usual fare available. Coffee not good but tea was fine. We booked for dinner one night but found the food average (greasy, bit like canteen food really). Shame as the location was nice.

Since our previous visit a month ago things have improved. They now have a reasonable desert menu. Still room for improvement, No summer seasonal desert but at least they had something fruity and it was very good, if a bit wintery. We enjoyed or latest visit as did the friends we were with.

We called in person on the morning that we wanted to book an evening meal. Having booked for a 7.30 slot we arrived at the Boathouse bar to be told " theres a table at the top over there or you can use the restaurant". The Boathouse bar is family friendly but as a small group of 3 friends who were having a catch up we did not want children running around shouting and squealing as they were doing so opted for the restaurant. Whilst being shown to the restaurant a staff member said that it was full and that we could eat in the function room. We were the only people in the room so, although at least we could hear each other, the room lacked any atmosphere.I ordered the crab pate which was bland and tasteless. The accompanying sour dough bread tasted burnt but was soggy as if it had been dampened down. My companions ordered the squid which was at least passable. I chose to eat my starter without complaint as l thought it was perhaps my fault for choosing badly. However when the main course arrived l realised the only bad choice l had made was booking The Royal Hotel to eat!I had ordered the duck breast. The vegetables were absolutely cold and the last time l had a rubber duck was when l was in the bath! I tried to cut the meat but did not even manage to make a dent in it.The other meals again were passable. Both of my companions said that they were not impressed but it was edible. The lovely young lady that served our table was apologetic and asked if l would like a different meal. I chose the belly pork which obviously arrived as my friends finished their meal leaving me rushing my food in order to catch up. It was ok but not particularly good. We did look at the dessert menu ( about 3 choices) but decided we would not risk it.The service from the waiting staff was fine and we did leave a tip as none of the disappointment was due to them but l would not bother again to eat at The Royal.

DisappointingWe go here a lot but was disappointed today . Items missing off what we ordered & the steak was not up to standard , it was very grissely.Even though I told the waitress nothing much was done about it & no apology .

Chips and onions rings were good. However, the sandwich was a poor attempt - slices of cheap supermarket bread with very average filling - all a bit limp. The pasta was soggy and totally over cooked, bland and water downed sauce. Definitely not worth the c. £14. Also came out within 2 mins so probably microwaved some leftovers... It's how it tasted.Good location and friendly service were the only redeeming features however, don't settle for this place. You have so many options in Deal right in the same postcode. Give this a definite miss.

Staff friendly and welcoming.Clean and comfortable looking room but on closer inspection it could do with some maintenance (bathroom ceiling, skirting and taps in particular). Mattresses need replacing - they are cheap and not normal hotel standard. Agree point about Wifi that you should not need to open an account.I would stay again but would want to see hotel acting on feedback about addressing the cracked ceiling in bathroom as it really is about basic standards. Great location. Quiet.

Wow ! What has happened at The Royal Hotel in Deal ? We have been regular visitors there for years and have often commented on the highly variable levels of service. Very slow service on some days suggested that management was weak at times and I have noted this previously on Trip Advisor. Today was quite a shock - an immediate welcome, instant table service and rapid arrival of our order at our table. Payment on completion was equally slick. Special thanks to Sue who was particularly attentive.

We were visiting Deal for a weekend break and booked a table through the hotel website for two people at the later slot available at 9pm. After a two hour journey we were hungry and looking forward to enjoying a meal out on the first evening of our weekend away. Arrived at the Royal Hotel restaurant to be told dismissively by the manager that last food orders were at 8.45pm and it became apparent that he wanted to dismiss us as quickly as possible. When we explained that we had made a table booking online for the 9 pm slot and asked why the restaurant website offered this time as an option for dinner when they actually didn’t serve food at this time, we were told the restaurant couldn’t be responsible for what the website said. We were offered no apology whatsoever and made to feel extremely unwelcome and uncomfortable. A very disappointing experience and appalling customer service.

My wife and I booked for lunch after a suggestion of somewhere to eat from a friend. We felt like long lost friends of all the staff on arrival. The food was absolutely fabulous and, together with ice cold beer from their own brewery, it was one of the most enjoyable days out we have had in a long time.

We booked in advance for a party of six , early evening for dinner. Unfortunately not great. We have been here many times before just for the view and a few drinks.I don't think we will be returning.Very very poor service, staff members just didn't seem interested.Food tastless and some undercooked.Would not recommend.

The food was not great. My son had tummy ache and I felt sick for the rest of the day. Potato mash was tasteless and looked like someone’s vomit.Oven roast chicken schnitzel was dry, hard and didn’t taste very good. Cheddar cheese and bacon burger was so so, fries were ok. No salad on a side just few pieces of pickles. British crab and crayfish linguine- felt like something is missing and there was only one piece of crab in a whole plate.Overall it seems like the person who was making the food, does’t like his/her job and is not using any spices or salt.The staff were nice and helpful though.I would not come back and would not recommend this place for anyone.

We've had meals here before and have always enjoyed the food however the Sunday Roast was very disappointing, the veg was cold, the roast potatoes were barely cooked & the gravy was like dish water, the only nice thing was the meat. We should of sent it back I know but we were all so hungry we did eat it. Won't go there again for a Roast Dinner

We were greeted on arrival very well We asked at the desk during the afternoon if we can book a table for drinks for 8pm The young man said he would reserve us one On arriving back to the hotel after enjoying a meal we asked to be taken to the table for drinks before the 9pm curfew Sadly when we asked a member of staff re said table they looked at us blankly !!NO table was booked We were ushered to an empty room were eventually are drinks were served Moving on to Sunday morning breakfast !!We were greeted by a lady who I think was the manager not sure ??We had booked the 9am slot for 4 in the restaurant We were asked to wait in the area by the door very cold I informed the lady that I did not want my Breakfast there Two other members of our party joined us The lady returned and asked if we wanted tea/coffee abd what breakfast we wanted I again said I did NOT wanted my breakfast in the cold room by the side door She didn’t listen coming across quite smarmyEventually we were ushered again in the room were we had been the previous night Basically none of us never got to the restaurant or bar only an empty room Just to finish up We had to wait nearly 30mins for drinks !!My breakfast came eggs were snotty Not the best I wouldn’t return to this hotel again We had previously stayed at the Bell hotel In Sandwich which was absolutely fabulous staff friendly and helpful 5 ***** for the Bell hotel Nothing for the royal hotel

I have stayed here three times during the summer and every time the staff and facilities have been excellent. Even during COVID they are so organised and Alex and the team are brilliant. This hotel has such a perfect setting right on the sea front and the rooms have character which we love; individually decorated and with a lot of character. The food is good and breakfast excellent with lots of choices. We will definitely be back- a little gem right in the heart of Deal and on the sea front.

Looks like this Bar also gets reviewed under The Royal Hotel.Had been for a long walk along the seafront on a lovely hot sunny day and decided to treat ourselves to lunch.Plenty of outside tables which were obviously all full, but inside table was just as good. Details taken for track and trace, cutlery and condiments delivered to the table. All food and drink delivered on trays from which we took our own items.Staff were friendly, service was good and quick.Food was good. Fish finger sandwich was served in lovely fresh bread, though I'm not sure about the addition of a slice of tomato.Menu stated it was reduced but looked pretty good to us.Will return one day for dinner.

Over the years we have been to eat here many a time. Always a good or excellent experience. Latest visit not as good as usual. Too many doors open to let the wind through supposedly to keep the air healthy and fresh, hum,. Others in the group chose conventional British fare which was very good. I chose something called a Poke Pot. A curious mix of cooked and un cooked hot and cold vegetables and salad. A bit like one might make mid week from random things left in the fridge. However overall a good experience again good value and very helpful pleasant staff. Pudding menu was very limited this time. Not sure why, but what they did have was good.

Our waitress and other staff were very friendly and helpful and the surroundings were fine. My poached haddock was ok - average - but my husband's cod was very disappointing. The overall size was, to our minds, a bit mean and then he found it was "all batter" - there was very little fish inside. I have to applaud whoever it is who can cut a piece of fish that thinly, or maybe it is done by machine? Anyway, it was cheap enough, but would rather have paid more and had more! The skin-on fries were tasty, but not hot enough. I saw other food coming up which looked better, so perhaps we were just unlucky on the day.

Went to the Royal today for a light lunch with my two older daughters . Set out very well and cleanliness 100% . Ordered several small dishes which arrived promptly considering how busy they were. Loaded chips were good as well as the peppered squid . Two portions of chips were good , onion rings fair ,but really disappointed in the crab pate for the price. Totally tasteless, one very small slice of toasted sourdough bread and no butter. When asked for butter I was brought one tiny wrapped portion . Not good for £7.95. The service was good though and waitresses/ waiter very attentive . I’m sure they have raised their prices .

I felt very safe - regulations are being followed accordingly. Food was average. I ordered a fish finger sandwich and it was served in classic white bread that you can buy in the supermarket. It would have been nicer with doorstep bread. I couldn’t taste the tartar sauce and the chips came without any sauces (we weren’t asked either). Overall, it’s okay.

The breakfast menu looks good but tastes terrible. Poached eggs with salmon or spinach on a toasted bagel (only the bagels are cinnamon and sultana) ! The food quality is very poor indeed. The full English was just about edible. Horrible sausages and cheap fatty bacon. Our evening meal the previous night was just as bad. I would strongly recommend avoiding this restaurant. It's probably the worst food I've ever been served.

I had calamari starter and whole lobster with chips and salad. All cooked perfectly well washed down with Añuela sauvingon blanc which was perfectly chilled. The service was excellent and the price was good. Overall a fantastic lunch in a lovely location.

Recently been here for both coffee and food. Felt very safe with all the COVID measures in place. Booked to go back next week

Kids loved their food, macaroni cheese and fish fingers and chips were great. My son tucked in to my salt and pepper squid wich he said was great (and it was). My fish was lovely and my wife had a very good chicken supreme. Service was good adn staff were attentive. Wine was good and reasonable priced so a good experience.

My wife, Grandaughter and I visited the Royal Hotel at the beginning of February and had a very good time. The food was freshly prepared and the service was excellent. The atmosphere at the Royal was friendly and warm. We will revisit soon

Had a great stay Would like to say a big thank you to Claire, for making us feel very welcome. She served us breakfast with a big smile. Nothing was too much for her. Thank you so much to everyone for a wonderful stay, and thank you again Claire, will definitely be back,