The Rickshaw in Gravesham

Disgraceful. Will not be using them again. If I could give this outfit zero I would. My daughter placed an order on their website at 5.20pm. They emailed an order number and a delivery time of 6.15pm. By 7.10pm the order had not arrived so she telephoned. Bearing in mind this order was over £82. for her dad's birthday (plus with two young children needing to eat before 7pm). They came up with some excuse when phoning them that it was a big order and took time to get ready.!! Ugh they had had it an hour already at this point. (or so we thought). She gave them another 20 minutes for delivery. Another half an hour passes and nothing! She phones again. Oh I do not think we received your order ! But hey she says you have taken the money from my credit card for the order and you still have not delivered. Please in that case refund. Oh we can't do that as it is via a third party!! What!! so no food, no birthday, no kids fed and no refund and told to reclaim the cost via the credit card company. BEWARE do not order anything by their website. To say she was upset as it was also a birthday gift is an understatement. AND then to say we cannot refund you just about took the biscuit. Yet half an hour before when she phoned they were saying oh its a large order to put together and takes time, then they say they have not received it although confirmation was received by email. What a shambles no apology, no refund, nothing. Please everyone learn from this.

Twice now have ordered from here and it has arrived incomplete. They do not listen to you, they talk over you when you are trying to explain the problem. When we requested a refund for goods not received but paid for, they offered discount on future orders 🤷🏻‍♀️ No thanks, I won’t be coming back. Customer service appalling & the food isn’t really all that to be honest. Shapla by far outweighs this mediocre restaurant!

Pleasantly surprised by this little gem of a restaurant! Great service and food was superb! Bring your own booze makes for a really cheap bill. Recommend to all - will come back again soon

Food very tasty, delivery well within the time given. Can’t give 5 as I think it’s a little on the expensive side compared to some other Indian takeaways. They also forgot the chapati for the lamb dupiaza!

Always order my take away from here as its always hot, always on time and it alwys taste the same every time we order

tried to order on line rickshaw bill £25 plus £2 delivery ordered over phone £24 and £0 delivery you need to sort this tried to talk to someone over phone and the said they didn't understand not good considering I am a regular customer

Not going to lie was very excited for the food but then it took over and hour after contacting deliveroo twice to find out that it wasn’t even in the kitchen yet. Called again 20 mins later to find out it had only left. Food is good but do not get it delivered

Used to be a lovey takeaway but now poor quality and how about this 5 prawns in a prawn curry that’s nearly £2 a prawn mushroom rice had traces of mushroom overall low standard of what used to be top draw food

Ordered through uber eats, big mistake. Took my order and my cash through the website, Got a text meagre 45 mins to say my order had been cancelled my order, phoned them and was told i only ordered chicken, chicken and lamb, you have to order the meat with a curry, if i wanted just chicken i would have gone to KFC. They said they tried to phone me but couldn't get through, how did i get a text then? was then told that i wouldn't get a refund, as they'd started to prepare, prepare what if you didn't know what i was having. Shame, we really did enjoy the food from there and wouldn't order indian takeaway from anywhere else. would take a lot to get me to come back to you. took my money and no food.....

We ordered some food from here I think 5 different curries, rice and some naan. It took over 1hr and 45 mins for it to arrive. When we rang them they said 45-60 minutes. We called them after 1hour and they said it will be 15 mins but that wasn’t true. And when the food did come one curry was spilling out of the container all in the bag. Also the food wasn’t that tasty at all. So don’t bother to order from here.

No bad, sometimes really really good other times just ok. Not as good as it was about 3 years ago...

The food was amazing as well as the service my food was delivered in 35 minutes and it was still hot overall great Indian Takeaway and I would definitely order again.

Quality,, Return after long while had delivery from rickshaw. The food was amazing .delivery on time

The Rickshaw has reopened and has improved. The food is delicious 😋 and I can’t wait to order more take away. The delivery was quick and the food was warm.

Amazing food .open kitchen very clean . I Recommend To every one . Really tasty chicken Tikka jalfrizie

When I was passing by I saw the risckshaw sign and I went in a got a menu to order home and the food was on time and nice and hot.👍🏻 I recommend it to everyone.

Third time ordered this week, every time I tried a different dish, every one hot and delicious. They forgot my free bottle of coke for my order last time, so I got 2 bottles this time. Delivery driver friendly. Only place I will be ordering curry from. Thanks :)

1st time of using them.From ordering food arrived in 15minutes and we must live 10 minutes from takeaway. Food was bland and tasteless. Will not order again. I reamend Meopham station Indian as the best

2nd time now - delivery over an hour and a half and when you call they say it’s on the way. They have lost my custom.

The staff are rude when you ring up, talking to other people in the background and shouting. On the odd ocassion when they actually get your order right the food is cold and messy. The last time I ordered they said that my payment didn't go through so it was cancelled, they still proceeded to take the money and refuse to refund this. DO NOT ORDER FROM HERE!!!

have been using this place for years but now time to look around for another indian takeaway. food took over an hour to arrive and when it did it was lukewarm and part of the order missing.ordered a vindaloo might just as well have ordered a korma, no heat no spice. 30 quid thrown down the drain

Good food dalivery on time . We using for long time never disapointed. Food always standered. Highly recommend .

Arrived before delivery time food was piping hot good quantity very nice!

Arrived before delivery time food was piping hot good quantity very nice!

Madras hot but lacking flavour. Onion bhajis chewy. Disappointing. Quick delivery though.

Madras hot but lacking flavour. Onion bhajis chewy. Disappointing. Quick delivery though.

Excellent food. Will definitely order from the Rickshaw again.

Excellent food. Will definitely order from the Rickshaw again.

The food was great and was delivered way before it said was going to be Yes I would recommend

The food was great and was delivered way before it said was going to be Yes I would recommend

Would definitely order from again.

Would definitely order from again.

Food was so nice. However delivery was a bit too long

Food was so nice. However delivery was a bit too long

Didn't get my order as was shut but said open online it's rubbish

Food was great, but arrived an hour earlier than we ordered it for. Luckily we were home in time!

Ordered my food said it was going to be delivered at 6pm then they added 10 mins so should of be 6.10pm not a problem I thought when it got to 6.40 still no food so I ring them up only to be told they wasn't delivering my order as there had been a accident ok fair enough then I was told to go get it or get it delivered later I said I didn't want it later as I have a hungry 2 year old now. The man on the phone then told me to cook my son beans on toast then. Bad customer service won't be using them again !!

Very poor. I only received some of my starter and main. When I phoned it went straight onto vm and they haven't bothered to call back. Will not use them again.

Bad customer service food was meant to be delivered at 6.10pm didn't turn up so phoned them at 6.40 only to be told there had been a accident and they wasn't delivering my order but I could go collect. Or they would deliver later I then told them I didn't want it later as my 2 year old is hungry now. His reply was cook him beans on toast then. I won't be using them again !!!

Ordered an indian takeaway with a veg balti for me. Selected medium and asked for medium strength in additional notes. Curry arrived an hour later and the balti was so hot I couldnt eat it. Asked for a replacement but 45 mins later it hadnt turned up. Staff were rude and said I hadnt told them which curry I wanted replaced. 2 hours after original order a chicken mossallam turned up. I am vegetarian. Staff were rude and unapologetic and didnt listen. Asked for food to be collected and for a full refund.

The meal arrived close to scheduled time. Had not gone cold in delivery to us Food was nice to eat, not over spiced & pleasant to the pallet.

Not the best of currys and the nan bread was cold I will be sticking to my local curry house !

Was dubious about ordering as last time we did it was not at the usual standards. We however thought we'd give them another go, I'm glad we did,it was fantastic food

The food was not tasty like it has been before. Almost as if it was rushed. We waited almost 2 hours aswell! Not happy

Lovely food however on the last 2 occasions they have missed out one item

Excellent fast service. Many thanks.

Once again perfect that madras was perfection Cheers guys

Not the best curry we've had from there. Not the usual favoursome food we normally receive

Fantastic as usual got to be the best in gravesend. Lovely on the taste buds thanks guys

A good quality curry "jalfrezi" and rice and even though I waited nearly an hour it was hot too and good value will use again for a late night take away I'm sure

The madras tasted like washing up liquid

As usual lovely and tasty thanks

First time of ordering from this restaurant. Not disappointed. Arrived quickly - still hot, with friendly delivery. Not amazzzing (have definitely had slightly tastier curries) BUT still very very good, am in fact ordering again now!

Order placed at 6:45 had food here by 7. Everything hot and very tasty, definitely new favourite Indian Takeaway

Another lovely meal thank you guys

Great first time experience using online payment,would use again

Took over an hour to deliver and forgot half our order. That took another 20-30 minutes to arrive. Food quality wasn't the best either

Hemos utilizado El rickshaw durante años cuando nos visita familiar en Gravesend y siempre ha sido excelente. Sin embargo, las dos últimas ocasiones las dos han sido decepcionante. En ambas ocasiones, nos dieron los platos están equivocadas y no supe hasta que llegamos a la casa. Además, aunque algunos de los platos eran al alto estándar, otros estaban bien debajo de lo que nos hemos acostumbrado a esperar. Tengo la impresión de que la persona se las órdenes está en una prisa que entran los platos están equivocadas. Probablemente nuevo pero estoy un poco reacio y pruebe en otro lugar primero.

been using this place for years and it never dissappoints good size portions always hot on delivery and not too expensive

For the second time dishes missed from delivery

Food was cold, asked for it Madras hot and it wasnt so mild the cat ate it. Again chapatti not sent. While tomatos added when I asked for them not to be added. Never again always used to be so good.

All excellent except they forgot my chapatti but ither than that very good

this takeaway refused to delivery to my home apslutyl no good

Me pusieron un examen de éste llevar hace 18 meses (2014 Marzo) cuando se lo comenté a la variabilidad de la comida. Desde entonces he utilizado periódicamente y la comida ha sido en general buena. Sin embargo, me he dado cuenta de que se ha deteriorado recientemente, pero lo intenté hace un par de semanas. Fue horrible. Los Primero todos los platos eran muy aceitosa que tuve que pour en una capa de aceite de cada contenedor antes de que pudiera forma cóncava; en segundo lugar el sabor de cada una de ellas era diferenciar de otros con lo poco tenía especias había carecía de cualquier resplandor o frescura del gusto; en tercer lugar el vegetal mixto fue como un mushing con tapaderas suave, y por último cada plato (excepto el arroz) tenía esa oleosidad desagradable. Añadir gota que colmó fue casi media hora más tarde que la hora por teléfono para la entrega. Fue una noche de sábado, y sé por experiencia que las veces que te dan en el teléfono los sábados son optimistas para decir lo menos, pero esto era inaceptable en todos los aspectos. Tanto así que no es algo que raramente hacemos - me tiró después de un par de bocados como completamente incomible.

Great food but two items were missed off of our order and we had to wait 15 minutes for them to arrive.

Quick delivery, great food!! Thank you!!

We didn't get what we ordered and they refused us to get refund last night! The man on the phone was rude and not helpful at all even if he admitted they made a mistake.

Order never turned up yet says delivered. Phoned and received absolutely awful service. RUDE and UNHELPFUL!! Told us

Food was nice. Rice was a little cold but the rest was hot and tastey.

Delicious food, and delivery perfect.

Probably spent a small fortune here from 94 to 2 years a go when we gave them the benefit of the doubt on a very poor curry but recently tried again and was very disappointed even the unusual pink mint sauce they were famous for s no longer a speciality all others have moved on I do hope they catch up soon

He usado el rickshaw para llevar alguna vez desde su traslado a Gravesend hace 29 años - no tienen comida para llevar demasiado ahora pero al último algunos han sido en tiempos de entrega. Esta noche les dio otra oportunidad - después de preguntar cuántos menta salsa nos dan con orden me dijeron que dos - pedimos una extra y sí has adivinado que acabo de una entrega. conductor frío también pan Naan pan frío - llamó para quejarme y me dijeron que había dejado de empezar hace 15 minutos - de ninguna manera que han sentado en su coche para las edades! Bhajees de cebolla frío son horribles, grasa de la bolsa. Su respuesta a mi queja era "lo siento Madam hemos estado muy ocupados!' - entonces no me hagáis caso una vez y llega 35 minutos tarde con comida fría! NUNCA más, tienen demasiado satisfecha y demasiado caro tener frío, comida desabrida!

Delivery was extremely fast. Food was hot and very tasty. Not greasy at all! Highly recommended, will definitely be buying from here again

Food came after an hour and a half and came cold. Rang them after an hour and was told they had left but took a further half hour to come. No apologies. When it finally arrived they had given me the wrong curry dish. Wouldn't go back.

Well recommended. Probably one of the best Curry Take Aways in Gravesend

Rickshaw...amazing food, fast response on orders best prices

Made us both ill within minutes of eating it, rang up to ask of it was fresh & if they could do anything & nothing they refuse to resolve the issue.

Lovely meal. A bit slow on delivery time but otherwise I enjoyed the food

ive used richshaw for years lovely food quick delivery

Food was delivered quickly, the madras was good and spicy with lots of chicken that was cooked just right, not dry or chewy. Free couple of poppadoms. Reasonably priced. Would order from here again.

Very prompt delivery and the food was delicious, highly recommended

After ordering from the rickshaw I was fuming after the hour and 10 minutes I'd already waited I called them to ask where the order was they said it should be with me in a few minutes then another half hour later I call again to get the same response another 10 minutes after that I finally get a call to tell me his outside but doesn't know where the door number is after explaining multiple times if he drives forward one more house he'll be outside the house and he'll see me however I still ended up having to go outside to the car in shorts barefooted during the film we were watching to collect it from the car where I also noticed it wasn't kept in a keep warm bag just a carrier bag on the front seat... After finally opening the food it was nearly stone cold much to my anger however I didn't want to call up because I didn't want to be rude and aggressive over the phone... The food was full of water which made the food taste plain.. overall I was pretty disgusted with this service... that was the 3rd time I've ordered from them the first 2 times was fine but after this I can honestly say I will not be ordering from them again

If there one thing to stay about the Rickshaw its consistency! It's food is always spot, in taste, quality, quantity, and delivered on time avery time.

Excellent food very tasty delivered fast would highly recommend

Food was OK. They forgot half our order and I had to call up and get it re-delivered. Also woke up this morning with a very upset stomach. Not sure I would order from here again.

Always order from The Rickshaw, food is always top quality, very fresh and delicious :) thanks Rickshaw!

Meal was very very nice. Best Indian takeaway I have had in a long time. Will not order from anywhere else.

Always stunning and tasty. Have been using the rickshaw for many years and it never fails to impress.

Este es un restaurante de comida para llevar, y he clasificado como tal. A pesar del nombre que hace sonar como chino llevar, tiene un menú obtenidas de la India todos los platos típicos y está dirigido por las mismas personas como el restaurante cercano Shapla.

Delivery was slow. Was told 50min but was over 70min. Not a good service.

Arrived late, missing items and not for the first time. Food oily. Much better places to use than here.

chicken chat starters were nice and so were the sides but the vindaloo was horrid, no flavour just heat. also the chicken tikka massalla tasted like vinegar and coconut. both inedible. the delivery driver did not have change of £20. hope he wasn't after a £15 tip!!! will not be eating from here again.

Onion bhagie could have been better

The Rickshaw's Mr Cobra Naga is awesome

Waited an hour and a half and was told someone pushed the wrong button and gave unrealistic delivery time! No apology! Food was cold

Was a little slow on delivery the night I ordered but the food is so good, they are forgiven!

Very tasty, full of flavour and wasn't cold on arrival. What more could you want? Onion Bhajis were a little undercooked (last time they were burnt to a crisp!) so more care needed on these I think. Other than that, just perfect.

worse £27 ever spent, chips were hard food was cold rice keema rice had no taste korma was full of salt think best part was the free poppadum will not be ordering from here again and will not recommend either

Have to give The Rickshaw all stars this time. The food arrived in 15 minutes and the driver was very friendly. Food was piping hot and tasted great! Excellent quality as usual and will not go anywhere else. Top quality takeaway!

Wouldn't order from here again, had better locally.