The Restaurant at the Jorvik in York

Alice’s customer service was perfect, we order our food and Alice came over with our food 15mins later and the food was really nice. Half way through she came to check if we needed anything and then gave us ample time to sit and chat before politely asking if we wanted our plates taking away. Really nice, polite, professional and on the ball. So thank you Alice!

Having rebranded the hotel recently and therefore this restaurant the new place was thoroughly disappointing. We went here as part of York Restaurant week. Part of the voucher was to get 2 courses each. The main dishes were bland to the point I didn’t finish mine. The dessert was stale. I’m not one to leave desert uneaten but this one I had to. After telling the waiter this, all he said was he would pass it on to the chef. It’s not somewhere I would return which is a shame given the beautiful premises.

We had to wait 40 minutes in an empty restaurant for tiny, mediocre food. We had to shout for someone to pay as there were 0 front of house staff the entire time. Will not recommend as the passion for the place is clearly gone. Go elsewhere

Probably the best Turkish food I have ever had in York. Highly recommended.

Service was quick and staff pleasant. They did not come to ask if we were OK and did not offer any grated cheese for the very dry cannelloni.