The Restaurant at Macdonald Old England Hotel & Spa in Copeland

This was the biggest disappointment we have ever had eating out and we've being eating out for lots of years. Afternoon tea was £30 pp but I am afraid the view was all that we could recommend We were seated at a table less than 30cm from the joining table that was also laid for afternoon tea. When the food arrived we were allocated three small finger sandwiches each...one grated cheese one cream cheese and one with a minute amount of processed ham....the slimey kind. No crisps, no garnish... The middle layer on offer was four scones between two of us.....I am not sure who eats two scones in one sitting but good on you if you can. The top tier was several very small pieces of what I would call tray bakes...easy to prepare and even easier to serve with little or no skill. The final big let down was when we were joined in the lounge by an couple wearing very short dressing gowns and apparently not much else. I am surprised they chose to enter a formal lounge in such attire and even more surprised they were encouraged to We did speak to the young man serving us at the time but I am afraid he was not able to offer any resolution. I have subsequently emailed the hotel and not received a response

We took our friend here today to celebrate her 40th birthday and we couldn’t have asked for more! One of our party was unfortunately unwell so I phoned up first thing in the morning and amended the booking- the lady on the phone was extremely kind and we weren’t charged for cancelling one person’s afternoon tea. We then had car trouble, followed by an absolute nightmare trying to park, so ended up arriving almost an hour late and making two further phone calls explaining and apologising- each time the staff were so understanding and kind. When we eventually arrived the lady showed us to a table with the most beautiful view of Lake Windermere and told us we could relax now, which was such a lovely thing to say, as she knew we’d had a stressful morning getting there. The afternoon tea was DELICIOUS- we were all so impressed and it knocked spots off any I’ve had before. I’m gluten free and vegetarian so I find it’s near enough impossible to get my money’s worth and actually have tasty food, but it was all just perfect. Excellent value for money- we all had plenty to eat and enjoyed sitting in the beautiful surroundings for a couple of hours. Thank you so much- we will definitely be back!

Food nice but menu has not changed for a long time. Staff were nice but we got forgotten about for the second time(different stay ) and had to ask where our meal was just ment we had to drink more wine

just spent 2 nights at this lovely hotel with friends very good breakfast ,We had 1 evening meal which was very good the hotel staff very friendly ,would certainly recommend this hotel.

I had the most amazing time at the restaurant at The Old England. The food was divine, We all had different steaks and they were all juicy and perfectly cooked. Amazing chunky chips that stayed hot throughout and the crispiest onion rings. Exquisite. I have to give a special mention to our host Emily who couldn't do enough for us to make us feel welcomed and comfortable and also to the barman, Tommy, who had to keep up with our drinks orders and was very attentive. Our compliments certainly go out to the chefs. And the fact it is only £30 for 3 courses or you get the choice of going a la carte is just good value.

We each had a lovely meal, pasta, grilled chicken and harissa lamb. Presentation was wonderful, great flavour and really really nice chips

We had spent our honeymoon at the Old England and then returned for a celebration meal on our silver wedding anniversary. This year we are celebrating our golden wedding anniversary and were on holiday in Bowness; so we decided to go for an evening meal last week. The meal, at best, was very disappointing. The starters we had were minuscule and lacked flavour. The meat and fish we had for our main courses were ok, but the accompaniments were poor. We decided to skip desserts as we did not want further disappointments at an extra cost of £10 each. On discussing our experience with the waitress when we paid the bill, she offered to remove the service charge (not a great outcome!!). After paying she did arrange for us to have complimentary coffees and the shortbread that came with it was the best bit of our meal!! As we were just about to leave she came and offered us glasses of Prosecco, which we declined. Too little, too late. Including a drink each before and a glass of wine each with the meal the bill was £100 for two courses. This was probably the most disappointing meal we have had in this country.

Walked out. Last minute birthday lunch. Staff unwelcoming. I selected a lake view table, to be told I couldn’t sit there as the table was reserved. There was no sign (some of the other tables had ‘Reserved’ on them). We felt unwelcome and uncomfortable so we left. We will not be dining there for the rest of our holiday, or staying there on our frequent Lakes holidays.

Dropped into Macdonalds in Widnes the other night, after a Christmas present run. Food as expected, staff were very friendly, and restaurant was spotless. I live in Chester and the Macdonalds there could take a leaf out of there book.

Good central location to walks boats and restaurants. Room size big but hygiene not to standard, stains on sheets. Staff great help but the downside is that you have to pay £20 per day to park your car in the private carpark ontop of the price of the rooms Breakfast was average. Nothing special.

Stopped over on way to Liverpool. Stunning views, best located hotel in Windermere. Had some car trouble (flat battery) and Keelan the concierge got us going again. Can’t thank them enough. What a team. No hesitation in recommending this hotel. 5 star hospitality!

We stayed at the hotel for my daughters 21st. We had a family meal in the Lakeside restaurant on the Saturday evening and then breakfast the following morning. The food was really good, the staff were amazing! Special thank you to Hazel who looked after us on both occasions. The view from the restaurant over lake Windermere is to die for! Everything was perfect from start to finish.

Lovely spot to visit the area. Beautiful views over the lake. Great staff overall apart from the manager . Avoid the restaurant in the evenings,food ok bit very expensive. Asked for a bottle of house red wine and was giver a screw top bottle. That’s ok but to then charge £38 for a wine available on supermarkets for £7.50 seems a bit excessive. When questioned I was told the manager said it’s called mark up ! Parking is £20 a night extra although there is no where else to park so maybe about right .

This hotel and restaurant, was well worth the money. All the staff were incredibly accomadating, friendly and helpful. We had booked here, for a relaxing night stay after walking the Dalesway, and we weren't disappointed. The views overlooking the lake from the restaurant were fabulous, and the food was amazing. I would definitely book here again. Thankyou Emma.

But please add more VEGAN options to the menu! Forced to consume vegetarian fare, but this may not be acceptable to all. Also, most establishments in England offer oat milk, and only soy was available. Please know that some people cannot consume soy for medical reasons. Thanks!

Stunning hotel with amazing staff, nothing is to much trouble, hazel our waitress was personal and bubbly just the right combination x food was outstanding the chief clearly very skilled, location and views are right on the lake which is stunning to site and eat your amazing freshly cooked breakfast x enjoy

Beautiful location and view for afternoon tea which was poor, sandwiches made from bread which was dry and next to no filling, clotted cream hard and selection of cakes, had better from Iceland party food. Disappointing and not worth 25.00 pound. Not an experience I would recommend or do again sadly. I've stayed at this hotel previously and given rave reviews but on this occassion it was let down with other customers also commenting on their disappointment of the tea.

We had a great stay here. The staff were perfect from our arrival and throughout. Hazel Alan and Agatta in particular were very helpful,friendly and genuine in their manner. We had some treatments in the spa and spent time in the pool which was all of a very high standard. Stephanie in the spa did my treatment and she was so lovely. I’d recommend to request her. I had a very relaxing treatment. The restaurant was fantastic with a great view onto the lake and I had the best scallops I’ve tasted in a long time. The room itself had a lovely view and the bar also was a very pleasant place to sit as the hotel has a great location. I have stayed in many nice hotels at the lakes but the old England excelled in every way above all others. We are already planning our next visit. Very impressed!

Stayed mid week at Mcdonald Hotel Bowness, had a picture postcard view of Windermere from our window. Hotel was very clean with a warm welcome from the staff, shops restaurants all very local but dined out in hotels restaurant. Food was lovely and very prompt...

extremely rude colleagues, No greeting or courteousness at all I would never recommend, if you are staying at this location DO NOT USE THE RESTAURANT

breakfast lovely and hot food is great and so were the staff you can also help yourself to the continental breakfast if you also wish too

Delicious food, presented beautifully and fantastic waiting team. Highly recommend the Ham Hock or Cheese Tart to start The Beef Brisket was to die for and just fell apart. Having a Sweet Tooth The Sticky Toffee Pudding hit the spot for me!

The location of the hotel is ideal. Our room was amazing with a view over the lake, clean and spacious. We had breakfast which was lovely and tables also gave a lovely view of the lake. We used the spa which was free for guests....

Took our dinner here during our stay. Friendly and approachable staff, fantastic location and superb menu, service and meals. Highly recommend.

the hotel was chocka with guests but the dining staff were kind enough to let us enjoy coffee and prosecco in a lovely lounge - first class service - much appreciated

I was a bit dubious eating here after reading previous reviews but was very pleasantly surprised. Parts of the hotel were a bit tired but the restaurant was nice with lovely views of the lake. The staff were friendly, attentive, welcoming and professional. I expected...

£400 per night 3 night stay we feel robbed. Absolutely filthy. Breakfast was very poor and limited even the fruit was frozen. A cappuccino or hot chocolate was an addition £5 each! I would not recommend even at half the price. Completely overpriced menus. Stayed...

We ate here last night on our last night of our break. We wanted somewhere nice and although the food was okay we felt it was very over priced. It is a typical hotel restaurant with not a lot of ambience. When we paid our...

This was one of the only places we could get a reservation for on our stay in bowness, and now I know why. £29 for two courses and £39 for 3. How ever the choice of the set menu is at best crap. We paid...

We were on a half board basis but when we got the menu you had to pay for some of the grills - including an extra £10 for salmon! Not what I would call a high cost item! Menu was limited and the same both...

We called in for lunch yesterday. Shocking due to over priced, cold, stale and poor quality food. Staff, other than one young waiter, really not interested when we raised our concernsband when plates went back to the kitchen little change other than chips heated up....

We stayed at the hotel and pre-booked for breakfast each morning. Waited almost an hour for cold undercooked slop to be served swimming in oil and grease!

We had a three course evening meal here as part of a secret escapes deal. Really good selection on all three courses and each course was top class. Very friendly and knowledgeable staff. Delighted with the service as well. Thank you

No estoy seguro de por qué todas las críticas negativas, después de haber comido aquí anteriormente, volvimos a cenar.Souffl de parmesano deliciosamente ligero y sabroso. Vieiras y morcilla. Ambos entrantes compartidos e igualmente buenos.El besugo para mí estaba perfectamente cocinado en una cama de papa triturada. Suprema de pollo para la buena dama. Ambos deliciosos.Bonita botella de Sancerre (el Pinot Gris no estaba disponible) rematada en el jardín.¡Una gran velada!

Pasamos 2 noches la semana pasada en el hotel y tuvimos 1 cena y 2 desayunos. La cena fue muy decepcionante que había solicitado y me dijeron que podíamos tener una mesa junto a la ventana para la cena, pero cuando llegamos a la hora previamente reservada y acordada, nos dijeron que no había ninguna disponible y nos pusieron en la parte trasera del restaurante, que está muy oscuro y lúgubre. La comida cuando llegó era completamente insípida. Había estofado ternera que había sido demasiado cocida y estaba dura y masticable y la dejé. Mi esposa tenía besugo que también era insípido y en una salsa aceitosa desagradable que cubría toda la comida. El desayuno era aceptable. Nos preocupaba que no hubiera coherencia en la limpieza de la mesa entre cubiertas. Algunos miembros del personal realizaron una limpieza a fondo entre los comensales, incluida la desinfección de la mesa, las alfombrillas y las sillas. Algunos simplemente limpiaron la mesa y la comida y usaron el mismo paño en diferentes mesas. Muy inseguro. No podemos recomendar este hotel y no volveremos.

Reservamos 2 noches be & be y nos sorprendió que nos dieran la cena la primera noche y un té con crema (¿parte de la oferta?)Me imagino que en una noche más clara el restaurante sería hermoso debido a la vista sobre el lago, pero en una noche oscura le falta ambiente. La comida era buena y el servicio, mis 4 estrellas realmente debería ser un 3. 5 *

Teníamos un cupón como regalo de Navidad para el té de la tarde. Tenía que usarse antes de finales de febrero, lo cual era inusual para empezar. Otros que hemos tenido dan más tiempo. El personal era muy agradable, la comida era muy básica, nunca había visto pasteles tan pequeños. Entramos y salimos en cuarenta minutos. Nos sentamos en el bar junto a personas con túnicas que obviamente habían estado en el combate. No es un snob pero he estado en lugares mucho mejores para el té de la tarde.

Servicio absolutamente brillante del personal en turno el lunes 10 de febrero. Storm Ciara detuvo a nuestro terapeuta para que hiciera nuestros tratamientos, ¡pero hicieron todo lo posible para compensarlo y más! ¡Actualizado a un delicioso té de la tarde y luego tratado con otro día de spa y té de crema con tratamientos el miércoles!Andrew se aseguró de que tuviéramos el mejor asiento de la casa y que fuera cálido y amable, ¡lo que hizo que el día fuera totalmente! Throuougly lo recomienda para una escapada femenina o un retiro romántico

We went here for lunch with friends. They don't have a seperate GF menub ut I was told that the chef could adapt most items for me. I ordered the burger as they stated it would come on a GF bun. We waited about 40 minutes for our food but it looked good when it came. Having cut my burger in half i was just about to take a bite when the waiter rushed up and removed the plate, apologising that the chef had got confused and the bun was not gluten free. I then had to wait another 20 minutes for my meal whilst the others had almost finished theirs by then. My replaced meal had a burger between 2 slices of very dry bread which just fell apart when i tried to cut it. The burger itself was not cooked properly in the middle and the chips were lukewarm. When the waiter asked if I had enjoyed the meal I was honest about it but stated i was so hungry I had eaten most of it, except the uncooked part, the inedible bread and some of the chips. Not wanting to upset my friends who had booked it, i didnt take it any further but I would have asked for the manager if I had been on my own. No adjustments were made on the bill and no one made any comment about the GF mix-up. Although my husband's fish and chips and the two salads looked very tasty I will not be eating here in the future as I would be worried about becoming ill.

Positioned perfectly in Bowness, with a fantastic view of the lake (right on it) a little pricey like a few of the bars in Windermere and Bowness, didn’t spoil the day though, will visit again 😊

Awful choice and service reminded me of attitude 30 years ago would not reccomend. The chef has no understanding of dietary requirements in 2019

Llevé a uno de mis nietos al lago Windermere y me alojé en el Old England Hotel por una noche.La ubicación es inmejorable, en realidad con vistas al lago. Me dijeron que nos quedaríamos en el ala nueva, si esa era la NUEVA ala, entonces no me gustaría quedarme en la ANTIGUA ala. La habitación estaba en mal estado con cortinas que parecían no haber sido limpiadas desde que se construyó el hotel y, por alguna razón, las ventanas solo se abrían por alrededor de 3 pulgadas.Desayunamos en el comedor que da al lago, la comida era excelente y la vista preciosa. Vamos, McDonald gasta algo de dinero en el hotel.

Elegimos el restaurante por la terraza del comedor con vistas al lago.A pesar de que había varios camareros, el servicio de las camareras estaba desorganizado.El menú del almuerzo estaba bien escrito, pero la comida fue decepcionante: por ejemplo, eton mess con fresas locales contenía quizás dos fresas. Mi compañero pidió el filete de minutos, le dijeron que no estaba disponible y le ofreció un filete alternativo que aceptó. Desafortunadamente, olvidó preguntar el precio que se cobró a 26 por un pedazo de carne mediocre. Ginebra y tónica con una muy pequeña medida de ginebra cargada a más de 10. Sin duda lo evitaría en el futuro.

Hay pocos restaurantes en mi vida donde realmente me he sentido insultado después de comer allí. Sin embargo, esto fue sin duda una excepción.El servicio fue pésimo. El camarero no tenía ni idea de lo que estaba haciendo, ya que tenía que desaparecer varias veces para verificar varias informaciones con la barra. Olvidó cosas simples como las cucharillas, y tardó demasiado tiempo en traer artículos como crema extra para los bollos.El valor de la comida era francamente ofensivo. Para lo que se suponía que era para 22 por persona y ordenado para dos personas, vino una parte bastante escasa, que, a pesar de la hermosa vista de los lagos, y considerando el tiempo y el precio de preparación bastante largos, era una cantidad inaceptable a pagar.Sin embargo, el mayor error que tuve con el restaurante fue su incapacidad para comunicarse claramente con sus clientes con respecto a los precios. En el menú indicaba '2 tés de la tarde para 32. 'Esto hubiera hecho que cada individuo fuera 16, en lugar de 22. Sin embargo, cuando se pagó la factura, se reveló como el precio completo, lo que hace que los dos tés sean un total de 44. Se supo que la oferta no estaba disponible los domingos, que fue el día que visité. En el momento de realizar el pedido, no había información obvia en el menú, y mi encantador camarero me dio una apresurada y confusa explicación, lo que me llevó a creer que el trato seguía vigente, después de que pregunté por un posible pedido de tres tés. Después de quejarse con el camarero, no se ofreció más que una disculpa a medias. ¡ROBO A LA LUZ DEL DÍA!En general, el servicio fue horrible, con poca o ninguna comunicación por parte de los camareros con respecto a cosas tan básicas, y el fiasco sobre los precios nos dejó con una factura aún mayor que ya era el doble de lo que se merecía el restaurante.Para evitar una experiencia irritante y estresante, ¡no comas aquí!

The people working at this hotel and spa make it so special. We could not fault them in any way. So pleased to help, very responsive to out queries and polite too. Thank you so much. The beds are super comfy and the garden rooms have a fabulous view over Lake Windermere.

Having just eaten here as part of a Valentines Spa Package I feel genuine pity for anyone parting with their cash for food here.

Hotel restaurant overlooking the stunning views of Lake Windermere. 5 star service. Excellent breakfasts. locally sourced fresh food also catering for gluten and dairy free options. Wonderful dinning experience at dinner. Superbly presented food straight out of Master chef kitchen.

We ate at the Old England as we did 45 years ago on our honeymoon. A bit disappointed, there was no one on the hotel reception desk but we found our way to the restaurant. The staff were great apart from when we ordered two glasses of bubbly to toast our day and later we ordered two glasses of white wine. There was a delay in the bubbles so we ended up having all 4 glasses at the same time, perhaps inexperience.

A large hotel by Lake District standards. Stayed for a few days in a room overlooking the lake. Food was excellant

Stayed 2 nights and dined each night, catered well for children, and portions were very generous, great value for money! Desserts were incredible!

Después de un ajetreado día seguido de un viaje de tres horas, llegamos después de las 730 pm, nuestro tiempo reservado para la cena, pero se nos dio cortésmente tiempo para refrescarnos y volver a reservar un poco más tarde. El restaurante es grande, con grandes ventanales que dan al lago, lamentablemente no es visible debido a la hora, sin embargo, nuestra mesa era muy aceptable. El menú ofrece dos cursos o tres cursos con una selección de 5 platos en cada sección. Ambos elegimos el Souffl de queso dos veces horneado con un cohete y una ensalada de nueces tostadas. El souffl estaba perfectamente preparado y muy delicioso. Luego nos fuimos "fuera de pista" y elegimos filetes simplemente porque eso es lo que sentimos y ciertamente ninguna crítica de la opción del menú. Los filetes, un solomillo y un chuletón, nuevamente estaban perfectamente cocinados y muy tiernos con un sabor sublime. Para el postre mi marido elige chocolate fondant todo pegajoso y delicioso. Tuve pannacotta que era ligero y refrescante. Nunca nos apuraron en nuestra comida y el personal era muy servicial y atento. Nuestra cena fue muy agradable y justo lo que necesitábamos para comenzar nuestro breve descanso en este hermoso hotel con un entorno icónico de Windermere.

Location best point. On Windermere lakeside in the middle of Bowness. Pricey but above average standard. This hotel has been a well known quality hotel for decades.

Tenía un viaje de dos días en una oferta DBB. La habitación se actualizó a una habitación con cama King, encantadora vista del lago Windermere. La cena en el restaurante era encantadora, aunque le faltaba un poco de ambiente. Lista de vinos era wayyyyyy fuera de nuestro rango de precios. . El más barato es 22 para una botella de rojo. Pero con nuestro bono de 10 créditos para reservar en línea, lo hice asequible. Lugar encantador, personal amable y servicial. Las zonas comunes podrían hacer con un polvo.

Our evening meal was delicious, the breakfast however was average; the staff were attentive and friendly.

after our dinner we asked for decaf and they said they didnt have it, later we went to bar and they had a machine with decaf, of course for 6 lbs apiece

All food taken at the restaurant was lovely with excellent waiter/waitress service the exception being the evening dinner which was excellent fine dinning. Again the staff service was exceptional brilliant.

Went today to try a cream tea, should be nice at 10£ per person. Waited a few minutes for a waiter to take the order, as nobody would come, I went in to order at the bar... to be told that they stop serving food at 18. It was 18.05.

If you like cordon bleu cooking then you will love it. Nicely presented but not much on your plate. If you have paid for evening meal and want steak you will have to pay an additional £8 surcharge

A lovely and nice restaurant, awsome food and restaurant was beautiful and all the staffs was helpful.

We had breakfast, lunch and dinner at the hotel's restaurant whilst staying there. The menu is expensive and I don't feel the food reflects that. We decided to go elsewhere for lunch and dinner for the rest of our stay. The staff serving breakfast could really try to be friendly even though it is early in the morning.

We stayed here for a couple of nights & also booked a spa day with afternoon tea . I am afraid it was dreadful from start to finish! We were put in a room which was not of the category that was booked, bags were put in the wrong room - which we had to chase , room was cold , no working safe, light bulbs missing & no bath robes . The worst experience was in the restaurant- breakfast was cold & wrong breakfast brought! At first the front of house were not very helpful, I asked to speak to the manager but told that they were busy !! On returning to the hotel the front desk manager tried to make things better- offered afternoon tea/ dinner in the restaurant but we had made booking for dinner & I had previously booked afternoon tea. Breakfast the next day was much better & we enjoyed our spa experience however afternoon tea was just dreadful- despite letting them know I had a dairy allergy in the morning nothing was prepared- waited for over 30 mins to be given dried sandwiches & nasty fruit scewers- just oranges with pips & melon with a couple of grapes. It wasn’t even on a tiered stand & tried to look pretty!!

I have been on gym, pool and sauna. I go to gym every day in this hotel. Staff at the spa reception is very friendly and nice, they help a lot. Everything is perfect, nice and clean. Thank you to whole team and thank you for housekeeping team for keeping this area clean and tidy.

We dined here two nights and two breakfasts. Good service by the mainly Eastern European staff, who were very friendly and attentive. The breakfast choices were great and were well cooked. Nice view of the lake too, even if you're not right at the window. Dinner menu was a bit limited, with supplements for some items, but what we had was very nice and plentiful on both nights. The wine was a bit pricey for what it was and they seemed to be out of the lower-priced bottles. Still, I'd go back there again.

A very average meal from a limited menu. The head waitress was excellent, gave very personal service and ensured our allergy needs were accommodated.

Nice staff, nice hotel but I would not eat dinner in the restaurant. Terrible food, very disappointing. Sorbet tasted like hand cream, rice balls were like glue and the fish tasted like it had just been defrosted. The menu was not great either.

Lovely hotel was last minute stay as my daughters boyfriend had to work. So mum got to go. Lovely bedroom overlooking the lake. Really clean.hairdryer in room. Little soap and shampoo in bathroom also use of towels and bath robe. Staff very polite and helpful. Sauna and swimming pool were great Breakfast was lovely various choices of cold things and then they come round and ask you what you want from hot menu. Food excellent.

I liked the way the breakfast was cooked to order but the portions were very small. One rasher of bacon, one sausage, half a tomato, the beans were in what looked a tiny dish you would fill with tomato sauce etc. The hash brown was about the size of a 2p piece and very dry. Poached eggs were good and you got two. The toast was tiny and more like crisp bread. On the plus side the coffee was good and there was a good range of pastries, cereals, fresh fruit and juices. View amazing which took your mind off the substandard cooked breakfast.

Food wasamazing, cooked to perfection, great use of flavours and inventive dishes, fresh , modern and worth every penny.

Had a lovely meal here with friendly staff and great location . Amuse bouche and sorbet were nice extras.. the style is nearly nouveau cuisine so portions are not over facing which I like. The lamb and cous cous was lovely although it was a shame the chef forgot the ewes cheese, as did I till it was too late! The custard tart was the only disappointing thing on the menu-clearly not homemade-but overall a lovely dining experience.

Dined last Saturday ( 05/08 ) celebrating a special Wedding anniversary .We were seated by the widow overlooking the Lake ,absolutely beautiful setting.The service was prompt and attentive and could not be faulted.

While holidaying in Windermere I decided to book a spa day so we could give our legs a rest and if I’m honest this is what I was looking forward to all week! We arrived at the hotel and were told where the spa area was and it was all very nice, we were given our towels and robes and then were shown to the relaxing room before our treatments everything was just as I imagined I had a full body massage and it was amazing I was so relaxed I ended up falling asleep, I went back into the relaxing room for a while after and then went to the pool area to wait for Justin to come back from his treatment.When I arrived at the pool there was an aerobics class in the pool this isn’t a big deal but I wish it had been mentioned to us on arrival, I took advantage of the Ice room, sauna and steam room… the steam room was out of order and smelt entirely of old feet and it made me feel rather sick I then went looking for a drink and was told to get a drink you would have to go to the bar… to go to the bar you have to change back into your clothes drink and then comeback, the only place where you can get any water is back in the changing rooms and there is a small fountain… that needs a good clean! While still waiting for Justin to come back from his treatment I decided to read my book, I am a smoker so I chose a quiet spot on the balcony and lit up… to be told that its also no smoking and if I wanted to smoke I had to go to the front of the hotel…. Again you have to change into your clothes before you can leave the spa, there were no signs to tell you there was no smoking. Once Justin came back we had a dip in the pool and as you have to get dressed in order to do anything we decided to leave the spa area and go to the bar to have our afternoon tea. On the day we arrived their systems were down so there was confusion as to what was included in the package I bought I had booked for afternoon tea… but was given cream tea instead I at this point complained and was told that we could not have the afternoon tea as they had only booked us for cream tea but our drink would be free of charge we then left. The staff are very polite and helpful but the spa was a complete let down and I feel it is because I have been spoilt with my regular spa at Clarice House in Bury St Edmunds. In regards to the spa treatments then these are amazing and as I said the staff were very friendly and attentive which is why I’m giving them 3 stars.I personally wouldn’t recommend the spa but rather just go for a beauty treatment.

We booked dinner to celebrate our 10th wedding anniversary and as this was a well known hotel, we expected a good experience but was left feeling disappointed. Our online booking was missed and the request for a window table went unheard. Was informed that they don't reserve tables which seemed strange.Every course had an error, from no crayfish in the prawn and crayfish cocktail to a steak cooked different ways depending on which end you ate from. Even dessert arrived different from the menu.

Stopped for tea and sandwiches. Beautiful view of Lake Windermere. Sandwiches very generous with crisps and salad. However only vegetarian offer was cheese. The waiter told me the special type offered on the menu wasn't available and that I would get cheddar. When the sandwich arrived it was Gouda cheese!To be honest sometimes you just get fed up trying to get decent food when you're vegetarian. Anyway, the view was good.

I stayed at the old england hotel and had dinner in the restaurant. I have coeliac disease and they went out of their way to cater for me and my diet.nothing was too much trouble for them and my meal was varied and delicious.The staff are friendly without being intrusive and nothing was too much trouble for them.I would highly recommend this restaurant for a lovely meal.

We had a three course evening meal which was lovely. The meal was very tasty and filling. The service was excellent and we were not rushed to finish our meal which is something we appreciate.

Starter of blackpudding, poached egg and hollandaise.Dirty cutlery, ice cold packet hollandaise with a raw poached egg, luke warm black pudding on a bed of fridge cold potato salad.( starter was pre plated and left in the fridge imo)Says it all really, big lack of effort from the kitchen team. Bought in hollandaise is totally unacceptable at a 4 star hotel. Main and sweet were slightly better but didnt make up for the shocking starter.

老舗ホテルのメインダイニングです。ホテルの壁には、その昔宿泊された大正天皇の写真が掲示されていて、それなりの格式あるホテルだと思うのですが、時の流れの間に、それら格式はどこかに忘れ去られたようです。メインダイニングのお料理は、これもどこか時代遅れを感じさせる料理で、悪く言えば、本来のイギリスのお料理なのかと。頂戴したホタテ貝とサーモンのポアレは、しっかりと火が入っていて、日ごろ頂戴するホタテ貝やサーモンとはほど遠い状態でした。ちょうど朝食で戴く、カリカリのベーコンを彷彿させてくれ、事前にもう少し調べておけばと後悔してしまいました。

We had dinner in this restaurant as part of a weekend stay.We had been to a local high rated and raved about restaurant the night before, and although happy with our food the night before, this restaurant topped it by miles.The food was hot and tasty and of a high standard. It was well presented and all staff in the restaurant that evening were friendly, professional and couldn't do enough for us. Even when my 10 year old daughter approached a member of staff for a tea cup to share my tea, they treated her with courtesy and respect.To be fair, I could say the mashed potato was the best I'd ever tasted and complimented the meal perfectly. I was able to order mash instead of the advertised accompaniment, as I preferred mash.Although there isn't much choice on the menu, we all managed to choose meals we enjoyed, less choice makes it easier for the restaurant to provide higher quality food.We left so full, both adults felt rather uncomfortable for the rest of the evening... I would eat here again in the future.

Basic though overpriced, trying to achieve fine dining and doing so via the staff, the surroundings and lake view but sadly let down on the food quality. the best I can say is it was well presented.

This is the second time I have been for afternoon tea as the first time was poor but I wanted to give it a second chance because of the stunning views and venue. Yet again, service was terrible. Waited for over 30 minutes for a server. When our afternoon tea arrived they didn't bring tea. I went to th bar and asked for the tea an again it wasn't brought. The third time I asked after we had eaten the cakes and sandwiches which to be fair were lovely, the tea finally arrived! Yet typically with no strainer so got a cup full of tea leaves. Gave up and asked them to take it away. With a simple sorry they still charged me full price!!!

Food was brilliant, cooked to perfection.The service was very good,friendly but efficient.Although it was a bit pricey it was well worth it.cant wait to see it in summer with the great views.

We had b&b and I'm sorry to say it was pretty awful, i left my whole full breakfast and just ate fresh fruit and fresh pastry which was rather delicious, the next day for breakfast my partner ordered the same i just had soldiers and eggs to be safe! His breakfast definitely looked better than the previous day and he said that it did taste better too. Dinner was mediocre nothing special. One night we wanted to crack open our champagne, we went down to the bar and waited, a man looked up at us he looks a bit like Lee Evans and said something along the lines of go to the table to be served, he was very flustered so actually couldnt even make out what he was saying, so we waited and he stopped what he was doing, put his arms out either side of him and said, "GO and take a seat and you will be served" i said we just want a bucket with ice and he got it for us, he was so rude and flustered and really unprofessional.

Fantastic day starting with breakfast and then Wedding reception, everyone on our table had different for breakfast and it all arrived together, the food at the reception was out of this world

Was expecting something very nice in this premium hotel restaurant but was disappointed. Food was okay but not up to what was expected, service was good, pricing was overpriced for what was received.

Arrived Bowness on SWAN, a beautiful teak 1938 lake cruiser, from Ambleside. 86yr young Auntie fancied a coffee. So a short stroll up from the pier to this hotel for a latte. Lovely staff. Great outlook. I would describe this hotel, here in the lounge that is, as being faded elegance. Many of the armchairs, whilst comfortable, had seen better days. Stuffing showing at arm rests. Did not detract from enjoyment. Thank you.

The restaurant offers both a gracious continental breakfast and menu options, including Eggs Benedict and Full English. For evening dining, the options are somewhat limited, but the food is excellent. They do well with groups. Good service.

Very fast efficient service and a really good range of food on the buffet. I tried both the full English and the salmon in hollondaise during my stay and both were excellent.

Expected a little better from this hotel.The staff are brilliant but the food is mediocre . Even though other people have commented about the quality it has not improved.

If you are accompanying a Beatrice Potter fan you are destined to stop in Windermere. Tucked off the crowded shopping streets is this hotel. Our visit there was limited to high tea in the lounge. Our table overlooked the bay crowded with boats and other tourists all left behind for a moment of Earl Grey and a cucumber sandwich. Even if you are not interested in tea tradition this place is worth it for the respite and view it offers. The tea and service were excellent

We came here for a friends special birthday and had afternoon tea. The food was delicious and we got so much we couldn't finish it all! Would definitely return

We took 2 dinners and 2 breakfasts here. Lovely food and excellent service from an international staff. Lovely views across the lake.

Needed to get away from the crowds thronging about in Bowness. Lovely, quiet oasis in which to relax and eat and drink. Service excellent. Traditional surroundings require some upgrading.

We decided to lunch by the lake and approached the hotel with high expectations. We asked at the bar where we could dine on the terrace and was directed to the outside terrace. We waited patiently to be served observing the waiter approach a couple of other tables. We final had to call him over to ask for the menus. After waiting a short while he passed the table and literally dropped them on the far side of the table and walked off directly to serve another table. After discussing with my wife how rude and disrespectful that was we simply got up and left. Not acceptable and just amazed at the rudeness.

Had dinner on my last night at hotel and it was really good - staff were friendly and helpful and the food was delicious and perfectly cooked. Lots of it too. Highly recommended.

アフタヌーンティーしました。結論から申しますと、高い割りに普通です。確かに湖の真ん前で眺めは良いですが、肝心の三段皿の料理はけっこう雑で日本で食べたほうが美味しかった。アフタヌーンティー目当てで行くのならば他の所を探すことをおすすめします。あと、テラス席の一番前の席は日差しが半端ないのでやめておいた方がいいです。

Went in here looking for something light to eat.Chose Tuna sandwich and wife had cheese and pickle.Came with crusts cut off and cut into fingers with a small (large ash tray size) bowl of green salad each which had been out that long it was going brown on the edges.Also a small bowl (ashtray size) portion of crisps each which seamed to have been out for sometime and not fresh.I had tea and wife had latte.Total cost £25.00 not impressed especially when there is a good english opub next door serving quality food at reasonable prices.I have stayed in five star establishments before but have never felt as let down as i did in here.check my reviews.

This was so nearly ok. The service was cheerful but terribly slow, probably because there were about half as many staff as required, all working really hard. There was clearly a problem in the kitchen with ridiculous waits between ordering and getting fed. Lovely menu, albeit small portions, but such a long time to wait we nearly left. No bread while we waited. Cod with clam chowder had 2 clams! Scallop starter was £12 and had one scallop, sliced in three. Breakfast eggs benedict had cold ham and barely toasted muffin, yuk, but lovely banana and cinnamon smoothie. We were residents so assumed next night would be better but no. Tables badly set, all missing at least something, whether glasses, side plate, salt and pepper. Lovely views but what a missed opportunity. The prices lead you to expect a much better standard than this. We won't be back.

They offer excellent fine dining. We have stayed in the hotel and have enjoyed a fabulously luxurious break with wonderful views of the lakes. Their breakfast has so much to offer. The service is excellent. Very reliable.

I had afternoon tea at the restaurant while I was staying at the hotel. Very nice, sandwiches and scone with jam and cream, and a beautiful view overlooking the lake while I ate. I take a point off because I think the staff forgot I was there and I had trouble finding someone when I needed more hot water and a serviette.

Very nice room and friendly staff but in all a disappointment. We only stayed one night on our way to a friends cabin in the woods so did not use the spa etc. As soon as we arrived our bag was whisked in and to our room, check in was easy, There is room for 2 cars only in front and to make life easy we used the valet overnight parking (£10 extra). We ate out at a small local Indian Restaurant which is very good (Mela). Checking out was also easy and it only took a few minutes from me ringing the car return number before it arrived at the door. After dinner we went to the bar for a nightcap and a look at the lake, the first negative. A reasonable brandy was £11+ and a good malt very close, I ordered doubles before looking at the prices hence we had a bar bill of around £50, 30% of the whole bill.The second negative was the signature breakfast, very good but very small one rasher, one thin sausage, one egg plus black pudding and a small pancake although the cereal and pastries on the buffet were in good supply.In total we have had much better, mush cheaper and at a lower star rating so it's up to you, the room with a view has it's drawbacks.