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3.8

Based on 6.443 opinions finded in 2 websites

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Nº 513 in 703 in Cambridge

Nº 53 of 78 British in Cambridge

CUSTOMERS TALK ABOUT DISHES WITH..meatonionchickencurrypizzasteaksirloincoffeeladyfishcookedbaconoldpayroastsalad

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The food was quick but a total let down!!!

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L Scott . 2025-02-09

MORE AT Google

Had the small breakfast and coffee. Very reasonable price in a genuinely British setting. But why are these people drinking beer from the morning? It's very tempting.

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J U . 2025-02-08

MORE AT Google

I love the way Wetherspoons situated their pubs in old buildings and preserve them.

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Allan George Jones . 2025-02-06

MORE AT Google

Can't beat a weatherspoons for value. Had cooked breakfast very busy around 11am on a Saturday nice venue one of the better spoons

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Bonita Miller . 2025-02-05

MORE AT Google

Absolutely love the food everybody was very friendly just an overall good time

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Marjley Lemonade . 2025-02-04

MORE AT Google

I was at the bar waiting to get served when I got told by the manager I would not be getting served any more because I was too drunk when I had only had one drink. When they realised it was not me that was too drunk he and another member of staff did apologise but then I was ignored at the bar for about 15 minutes. When I politely asked a member of staff if I would get served where I was standing she rudely and aggressively said “I’ve got tickets in my had you can clearly see what I am doing”

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Tom flynn . 2025-02-03

MORE AT Google

It's a wetherspoons. It's exactly as you'd expect, and perfectly good if that's what you are expecting.

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Jonathan Mason . 2025-02-03

MORE AT Google

Budget Pub Big menu. The prices are amazing, only £26 and we got 2 meals! I know the food is not the best. But thinking of the prices, you will take everything easy. I thought the portions would be very small because of the prices, but it's not. The portions were enough for everyone. Everything tasted alright. Except the sirloin was a bit chewy. The steak sauce was cold. The service was efficient. It was busy but the food delivered quickly. No service charges as you need to order at the bar. While other luxury restaurants, cafes and bakeries. They charged so much that your expectations are going to be much higher. Much harder to get the best ratings. The pub was much bigger than I expected. But the tables and seats were clean. There are plenty of toilets and each unit is big. Not everyone can afford eating in luxury restaurants/cafe, at least the majority can afford to eat in the Regal. As it's almost 2 times cheaper than other restaurants.

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pui ting Leung . 2025-02-02

MORE AT Google

Well...this is an okay spoons. The layout is nice. Very good open space Not enough fruit machines for my liking, I have to say I could have done with a few more. The design of the building within is regal as the name suggests and overall I'd say that the service was very quick for how Extremely busy it was, this was on a Friday night Mind - so as to be expected. The drinks were good. The food was just mediocre as it always tends to be in the spoons. Nothing outstanding but nothing poor. Especially for the price is pretty good value and the drinks are as well. The toilets were all right just with the locks on the cubicles worked properly. But a little warning. I'm certainly someone who likes to preserve my health if you're in here when it's busy often, expect your hearing to be severely damaged in the near future. I was in here for about 5 hours till closing at 2:00 AM and by the time I had left I couldn't hear properly until the next day and I had constant ringing in my ears. This is no nightclub for sure, but it definitely damages your hearing in the same way it can truly get chaotic, but of course this is a city Cambridge The population is surplus so I can forgive it as I expect this level of noise for city pub, especially one that's a spoons. Not very happy with the security though, There's no need to ID if I look old enough. It's just a waste of time and some of the security they're employing here looks like they couldn't even deal With a mild threat and they look more interested in eyeing up the Beers themselves. It seems like a mostly student hangout on nights Which frustrates me because drunk teenagers are probably the worst type of drunk. I'm not a massive drinker and the atmosphere was just so unbearable But for what it offers it's just fine. Overall, It's ok With what it had to offer just not with the hearing loss.

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Eric Borg . 2025-02-02

MORE AT Google

A former cinema. Only Wetherspoon in Cambridge and surrounding areas. But there are definitely alternatives in Cambridge. However, Wetherspoon is cheaper.

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Mo . 2025-01-30

MORE AT Google

Don't eat meat bro, it came raw but potatoes are very good

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sefa Aki . 2025-01-28

MORE AT Google

A bustling pub with fairly average food.

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Negar Delbari . 2025-01-26

MORE AT Google

the food is sometimes good and sometimes it’s not i usually get the gourmet sirloin steak and it’s quite disappointing recently because i always get well done but it was literally medium rare last time i got it the chips are amazing though absolutely love them plus it’s very very loud and quite crowded any day of the week in the evenings. the staff at the bar is very very friendly and nice but most of the staff serving food isn’t. Also it’s impossible to find staff when you already got your food it’s so hard to find staff

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Helga . 2025-01-19

MORE AT Google

Unbelievably cheap full vegetarian breakfast with unlimited drink refills, less than £8. For that reason only four stars from me.

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Mike Difranco . 2025-01-15

MORE AT Google

Great time Unlike other Weatherspoons the toilets are on the ground floor no stairs to climb. Great friendly staff lovely food excellent beer selection, not overly expensive.

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High Heels . 2025-01-12

MORE AT Google

Nice old building on two levels

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will elky . 2025-01-06

MORE AT Google

The food is often luke warm or certain items are cold while other items are hot on the same plate ! As a regular customer I've noticed this has happened too often. Wakey, wakey, the chef. Avoid the potato curry and other curries Utterly tasteless, where is the curry or spice ? Although, the Bar service is good and prices are a bargain.

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Vincent Walsh . 2025-01-05

MORE AT Google

I’ve been waiting for my bud lights, I’m shaking

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Ben Saich . 2024-12-31

MORE AT Google

Great space, loved the vibe. You pay for what you get food wise. Have to mention though the girl behind the bar was rude!!

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Kiara Bellinger . 2024-12-29

MORE AT Google

Always great that's why we love wetherspoons and 🤗

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lynn exley . 2024-12-29

MORE AT Google

I love this pub, spacious, good food, lovely. Thank you.

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Orange . 2024-12-27

MORE AT Google

Top service! It's actually worth it.

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Alireza Rajabi . 2024-12-24

MORE AT Google

A Spoons as a Spoons should be, large selection of drinks beer, cider, gin, whiskey and vodka... on several floors and several bars... The tables are regularly cleared and cleaned, which unfortunately you don't find at every Spoons, But everything in The Regal is clean and tidy. The service is friendly and courteous and the security ensures peace and quiet. We would love to come here again.

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Thomas Faxe . 2024-12-22

MORE AT Google

Regal is a great place to eat traditional English Breakfast at a reasonable price. My sister and I had a lovely breakfast and only paid £15 for the both including hot drinks. The staff were very nice and attentive, checking on us a few times to see if we needed anything. Thank you very much for a lovely morning and nice atmosphere.

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Alexandra Gomes Mendes . 2024-12-17

MORE AT Google

Typical Wetherspoons pub,nice and clean and very big, 2 floors

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Tony Godden . 2024-12-16

MORE AT Google

Lovely Christmas dinner today nice and warm only thing forgot cranberry sauce payed but got refund great value told work friends value was great cheers

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Charles Roberts . 2024-12-14

MORE AT Google

I came here during my daughter's graduation, This was a chilled out and the staff were very helpful

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trevor manning . 2024-12-13

MORE AT Google

Good cheap food and drink. Great that you can change the menu and substitute the ham for an extra egg

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Lucy Clayson . 2024-12-11

MORE AT Google

My friend licked my hand, and made it a very uncomfortable experience

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StarGhosts . 2024-12-03

MORE AT Google

A large and well run pub that was fairly busy when we visited during the day yesterday (28.11.24). Ordering from the app with direct service to your table is a brilliant initiative from Wetherspoons. I know some Folks don't like it but it simply works allowing the staff to be far more productive resulting in happier and better spending punters. The food is good, honest "Pub Grub" stuff; It's not going to win any Michelin Stars but it doesn't pretend to be so. Value for money is also very good...Four Drinks, Two Mains & Two Sides came to a shade over £30. But the real star of The Regal are the Staff. They were constantly turning tables, helping Folks, delivering food & drinks and any number of other tasks that we do not see. All with a friendly and helpful air...Honestly, these Guys earn their money and then some. Wetherspoons; You should be very proud of the Team at The Regal. I would like to give a shout out to the Lady who looked after us the most whilst in there; Rachel. Honestly, what a STAR that Lady was.

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Marcus Hender (LittleBearBBQFoodOriginal) . 2024-11-29

MORE AT Google

Food was nice and suitable for westherspoons ,staff and rushed off there feet possible more staff under circumstances

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David Douglas . 2024-11-27

MORE AT Google

I only go for a full English breakfast but it's hearty with all the trimmings and bottomless gourmet coffee from machine.... Interior is well presented with lots of local history on the walls It was once a cinema as a kid the chap usher wore a terrible wig brown over grey!

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Mike Cordner . 2024-11-26

MORE AT Google

A better Spoons, despite its huge size. Food and service better than others in this chain

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Jp Russek . 2024-11-24

MORE AT Google

Typical Wetherspoons. You know what you will get.

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Ray Brunton . 2024-11-24

MORE AT Google

Very nice there. Clean, loads of staff cleaning tables. Food looked good.

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Brian in Brisbane . 2024-11-23

MORE AT Google

A massive weatherspoons and really liked it.

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Daniel walker . 2024-11-19

MORE AT Google

As a dyslexic I have trouble reading the menu, being helped by a really nice young lady serving, then was rudely interrupted by a customer, so her colleague took over in very abrupt manner, totally got my order wrong. I ate politely and greatful for the loaded chips, was asked everything was ok buy a young lady in charge, I explained... Anyway the regal is what it is a spoons at the end of the day.

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malcolm Cincius . 2024-11-15

MORE AT Google

There was 3 of us in are party, 2 of the meals were great but 1 was so small you'd think it was a kid's meal except the kids meals came with more sides and cost less

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Liz Stamp . 2024-11-13

MORE AT Google

When on a Saturday night, felt like I walk into the local youth club. That's just an observation, I still enjoyed a creamy pint and moved on to somewhere more chilled.

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des Connor . 2024-11-13

MORE AT Google

The quintessentially British experience. Cheap beer and food, loud atmosphere and ugly carpet.

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Joana Villar . 2024-11-10

MORE AT Google

Timer on app states 3 mins drink. It took 7 minutes.

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Robert Blake . 2024-11-02

MORE AT Google

Super rude bouncer. I was inside with my friends, I had to go out to get something and when I came back he started shouting that I would have to wait 30 mins to get in again so I left because my friends would not be there by then. Terrible employee who should not be doing this job if he cannot work under pressure.

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Martinos Sofos . 2024-10-31

MORE AT Google

The food is good, a lot of atmosphere, a lot of people, they have a lot of affordable gastronomic offerings and appreciation. Service is not its strong point, but it is something that is already known, a student place, good food at an acceptable price. They also have a wide variety of cocktails and drinks.

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Monik Amoedo . 2024-10-27

MORE AT Google

Tasty, cheap and good! Atmosphere is great. I'd love to go there!!

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Jens S. . 2024-10-27

MORE AT Google

Used to be better. Waitress basically threw the serving on the table. Surely she can't be as busy as that.

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Andrew Low . 2024-10-23

MORE AT Google

Very busy place and popular Enjoyed food & staff were lovely.

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Carol Faver . 2024-10-23

MORE AT Google

We visited 22/10/24 for a meal before attending a gig at the corn exchange drinks arrived promptly,food 5 minutes later on first taste it was cold so l took it straight back returned to me still cold , staff were not bothered an unacomading nice old building but would avoid for food

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Sid Hills . 2024-10-22

MORE AT Google

Nice open spoons with a very large seating area everything on tap as standard busy place Can't rate the food as I would rather buy a hotdog from a side street vendor than buy anything off a spoons menu. Undercooked or microwave steak, always get a good drink 🍸

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BR . 2024-10-20

MORE AT Google

Great value, great range of beers. Can be a victim of its own success as service slows when it gets very busy.

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Mark Nolan . 2024-10-20

MORE AT Google

Typical British pub/bar, very energetic and lively, drinks flowing consistently, staff seemed nice enough, though they were obviously rushed off of their feet, service seemed alright for the time we went in, and we didn't have to wait forever for our food, however, I did order a medium-well steak and it showed up mooing🐄, not something that's hard to correct though, which they did .

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Bloodclart Black bwoi . 2024-10-19

MORE AT Google

Sorry to say but my experience today was very bad with the food at weatherspoons today. My friend and I went in for a late afternoon snack and ordered a few things. I only had a portion of chips and onion rings and for the past few hours I have been in extreme stomach pain. When I asked my friend she said that she felt very sick as well and she had gotten the fish and chips. I have never had this happen from the food at spoons. I am so sorry to have to give this place a bad review but something needs to seriously be done about the food standards

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Shingini Mukhopadhyay . 2024-10-19

MORE AT Google

Usual Wetherspoon menu but well served and efficient staff made for a pleasant experience. The building was the old cinema and has been tastefully converted to a 2 storey pub restaurant. Great value compared to other local restaurants, especially for the drinks.

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John Odell . 2024-10-10

MORE AT Google

Had breakfast with 3 friends. Lovely building. Food was hot and tasty. Free refill coffees winner.

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ADAM ALDERS . 2024-10-05

MORE AT Google

Food isn't great but it's pub food so expected. It's cheap though! But there's lots of old people here

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Andy Deane . 2024-10-01

MORE AT Google

A good wetherspoon under good management. The service was very good and very helpfully. We enjoyed our stay in Cambridge.

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Barbara Nocken . 2024-10-01

MORE AT Google

It’s a Wetherspoons. A large mixed grill and a pint for about £13. At that price you can’t complain, it’s good

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Danny Britton . 2024-09-29

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Food was tasty, cheap, filling and fast. The rowdy students made me decide to switch tables but that's a Wetherspoons in a university city late at night I guess

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Cheezay P . 2024-09-25

MORE AT Google

A nice experience. Staff were friendly and service was fast. Food and drink perfect for a budget city visit.

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John Clarke . 2024-09-25

MORE AT Google

Busy place with a fantastic atmosphere 😁

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matthew pearson . 2024-09-25

MORE AT Google

Old cinema in Cambridge beautifully restored and created into a pub restaurant on two floors. Good food at excellent prices and wide variety of drinks, full of students and you can see why. We go regularly. Still just as good on 24th June 2024. So much better value than the other pub restaurants in the area.

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John O'Dell . 2024-09-24

MORE AT Google

Love this place, good atmosphere friendly staff. Food always good and I love an aperol spritz here too 😋

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Melissa Wainwright . 2024-09-19

MORE AT Google

Got told the only option for the steak on the mixed grill was well done. Found that very bizarre. Staff were mostly lovely but the waitress downstairs said they don't serve food outside whilst the upstairs staff had no problem with us sitting outside. Very very strange place.

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sam n . 2024-09-11

MORE AT Google

Love it. Wetherspoons are the best and this one is no exception!

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Tim Cook . 2024-09-09

MORE AT Google

Nice venue - slow service even for drinks waited about 25 mins b4 drinks were brought to our table but was in good company so wasn't too bad. Fish n chips I've had many times b4 in a spoons but this was awful - I would say more a fish finger. Food took about 40 mins to arrive.

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tina D . 2024-09-07

MORE AT Google

Can't really go wrong with Spoons. Drinks here are certainly not a cheap as other witherspoons I've been to around the country. But still a lot cheaper than a pub I reviewed earlier in Cambridge. Staff are pleasant, What I don't understand is you order a pitcher of cocktail, But you have to ask for a glass to drink it , do they think you will drink it straight from the jug 🤔. This has happened in other spoons we have been to. If we are in a town or city we always head for a spoons if its walking distance from were we are.

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Paul . 2024-09-05

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Este es un por debajo de la media Cucharas, solo vinimos a tomar una bebida (Vodka y Cocas) , el personal era absolutamente bien, pero la batidora era de mala calidad, muy débil y sin efervescencia. No comí aquí, así que no puedo comentar sobre la comida. El problema más grande era el lugar apestaba a humo, así que dondequiera que esté el área para fumar es necesario moverla o al menos asegurarse de que las puertas estén cerradas. Sigue prohibiendo fumar en los jardines de los pubs.

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Humphman . 2024-09-02

MORE AT TripAdvisor

The food was cold when it was served and tasted like cardboard the pizza was really fin also, the man was picking his nose behind the counter and wasn’t washing his hands for example it wasn’t that busy and the service should be better and more efficient

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Callum Vincent . 2024-09-01

MORE AT Google

Good service and food at a great price

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adam fox . 2024-08-31

MORE AT Google

It's a spoons, what more can be said. Run of the mill food.

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Darren Smith . 2024-08-31

MORE AT Google

More of what you expect out of a wetherspoons did not try food but expect it ill be served good as staff were pleasant and attentative

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Derek Croasdale . 2024-08-31

MORE AT Google

Excellent meal for my family. Thank you!

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Alex Marklew . 2024-08-27

MORE AT Google

Lovely pub with reasonably priced food and good atmosphere. What's not to like?

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Victoria Haswell . 2024-08-25

MORE AT Google

Just had one beer w currant juice

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Justin Wilkerson . 2024-08-25

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Whenever I ran out of ideas or do not know the area I always look out for a Weatherspoon branch. The American burgers should be called British burgers. We were expecting American portion. Instead they were very small for American style burgers.

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Ronna Fu . 2024-08-24

MORE AT Google

Cheap food good beer easily accessible in Cambridge Town centre highly recommended

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Malcolm Rayment . 2024-08-23

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Pleasant, vast pub by weather spoons in an old cinema. Busy, hectic with variety of customers. Wasn't disappointed but have had better meals, staff appeared overstretched but were polite.

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Kim Westley . 2024-08-21

MORE AT Google

It's a spoons but it was a very nice one

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Martin Whiter . 2024-08-20

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Considering how busy they are every evening, especially on weekends, the interior + facilities are surprisingly clean. Quick service from friendly bar staff, and good value food. The only let down is I was accidentally served alcoholic beverages twice, after ordering on the app. I noticed, and returned them to the bar, however could potentially be dangerous for those with allergies/drivers.

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Olly C . 2024-08-19

MORE AT Google

Spent £60 on food and drink burger burnt, ice cream small and crappy. Loads of agro from the waitress when a beef rather than chicken burger turned up. Go somewhere else.

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Dr Smith . 2024-08-17

MORE AT Google

Nice family pub, great service and nice food.

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D Dia . 2024-08-17

MORE AT Google

The biggest and maybe the best pub in Cambridge!

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Stan . 2024-08-14

MORE AT Google

Food is ok, the atmosphere dull and disappointing

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Anton Husakou . 2024-08-13

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Spoons, it is what it is! It's not bad but it gets very busy. The drinks are the cheapest you will find in a Cambridge pub.

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Samuel Oldham . 2024-08-12

MORE AT Google

Cosy place to sit . Air Conditioner is working really good :)

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Cemil Karakus . 2024-08-11

MORE AT Google

The food was ok and the beer to

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elisa aurora . 2024-08-11

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The breakfasts costs more than at other spoons, had to ask for the mushroom, food was cold, bacon not cooked.

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edwin farrow . 2024-08-10

MORE AT Google

Old cinema that’s been converted to a Spoons. Nice old building. Good service from the staff. Highlight has to be the toilets being easy to get to. You don’t have to walk for miles to get there 😄

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Brian Dwyer . 2024-08-10

MORE AT Google

Food quality went down and portion sizes smaller. Used to be much better couple years ago. The beer is still cheap. Order via the app quick and convenient

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Sebastiano T. . 2024-08-10

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Vast restored picture house with ample seating inside and out. Usual range of cheap beer and food and friendly efficient staff.

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Norm Johnson . 2024-08-09

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Ordered 2 very well done gourmet sirloin steaks over the lunch time on 7th August, unfortunately when they turned up they were nicely cooked on the outside but bleeding inside, not only that but both steaks were as tough as old boots. Service was excellent as was the included beers. Not cheap at £16 each and expected better. This is the second steak we have tried at a Wetherspoon and it will be the last time.

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steve shepherdson . 2024-08-07

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Very impressive,well done wetherspoons. Good all round fully recomend.

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andrew hopwood . 2024-08-06

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Back again. This time, we tried the pizzas on recommendation. Very nice.

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Linda Evans . 2024-08-05

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Battle site, cheap food but nothing else. It's full of noisy teenagers. If you are looking for "Gandia Shore" type people, this is your place.

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Roberto Martín Guerra . 2024-08-01

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buttermilk fried chicken burnt and hard :( ruined my whole day

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raminta nainyte . 2024-08-01

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Not too busy, two floors and in the City Centre. Good food and staff. Meal and Drink for £12.

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Elliott Hardy . 2024-07-30

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Good value for money, would say it needs up dating decorative and may less tables just not a pleasurable sit to have a proper conversation as too many people of which is a good thing too.

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Theresa Shanks . 2024-07-29

MORE AT Google

Service is prompt, but serving cold food as a standard is disgusting. I understand you go to wetherspoons for a cheap meal but you at least expect it to be warmer than the Arctic. Wouldn't recommend unless you're desperate.

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James Huggins . 2024-07-29

MORE AT Google

Visiting a mate at the Cambridge Uni, never been to Cambridge before but there's ALWAYS a 'Spoons. Proceeded to use the app to order my usual (pint and a burger meal deal) I placed the order but needed to use the loo, I informed one of the servers behind the bar that I'd placed an order for my table and if the pint and or food arrived and I wasn't there, I was in the loo. (At this time it wasn't busy and it never got any more busier than when I first entered.) Got back from the loo and the table had been filled (4 top), went to the bar to let them know someone had sat on my table and if I could change my table and have my food sent there from the kitchen. The barman that served me (who also happened to be the same one I informed I'd placed an order but was about to use the loo) was quite churlish and moody, he seemed to be OK serving guests he served before and after me, though. He had to be reminded that he needed to pour me a pint to go with my meal, almost gave me a pint that had been started and sat by the taps for a good 5 minutes and then the pint he DID bring had been sat on the bar since I'd placed the order, (10+ minutes?) surely it should have been a fresh pint? He was also quite indignant in asking to see a receipt for the order placed though I think this was more from a personal than professional place. I placed my order via the app at 13:24 and I'd waited almost an hour for my meal and no sign of it. I'm from Leeds, originally and I've been frequenting Wetherspoon pubs almost as long as I've been a chef, just about 30 years. This is without a doubt the WORST service I've ever had in a Wetherspoon's pub. And so to compound and finish off the UKs best review of a Spoons I went to the bar to request a refund for the burger I didn't receive after waiting for an hour to be told (by someone that was obviously a supervisor and not management), that I couldn't/wouldn't receive a refund because the burger had been sent out and returned while I was waiting in a queue to tell the server behind that bar that I was no longer at my table. He begrudgingly agreed to send out a fresh burger, rather than my receiving the burger originally ordered over an hour ago, and then to add insult to injury the burger STILL went to the wrong table when it eventually came out. If I'd been a mystery/secret shopper, this would have been low marks across the board, and that's before we even get into the state of some of the cubicles in the toilets so early in the day on a Sunday. I should make it VERY clear, I have no qualms about 'Spoons or the food, it is what it is, 2 stars is a standard. But it truly is some of the worst service I've ever received in a pub and I've spent a good 12 of my 30 years as a chef working in Gastropubs in London.

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Logan Jacobs . 2024-07-28

MORE AT Google

Pretty bad service. The staff are outright rude. I had gone up to the counter to collect a doggy bag for my leftover food, they kept ignoring me and this went on until 5 minutes later when someone said okay and that they'll get me one. I went back to my table to find that the food and drink had been taken away and the table cleared, despite my handbah, phone and glasses being there on the table. I mentioned this to the staff who rudely said they can't do anything about it. Really bad service, not worth going.

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Nada Biju . 2024-07-28

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Visiting a mate at the Cambridge Uni, never been to Cambridge before but there's ALWAYS a 'Spoons. Proceeded to use the app to order my usual (pint and a burger meal deal) I placed the order but needed to use the loo, I informed one of the servers behind the bar that I'd placed an order for my table and if the pint and or food arrived and I wasn't there, I was in the loo. (At this time it wasn't busy and it never got any more busier than when I first entered.) Got back from the loo and the table had been filled (4 top), went to the bar to let them know someone had sat on my table and if I could change my table and have my food sent there from the kitchen. The barman that served me (who also happened to be the same one I informed I'd placed an order but was about to use the loo) was quite churlish and moody, he seemed to be OK serving guests he served before and after me, though. He had to be reminded that he needed to pour me a pint to go with my meal, almost gave me a pint that had been started and sat by the taps for a good 5 minutes and then the pint he DID bring had been sat on the bar since I'd placed the order, (10+ minutes?) surely it should have been a fresh pint? He was also quite indignant in asking to see a receipt for the order placed though I think this more from a personal than professional place. I placed my order via the app at 13:24 as of writing this review I'd waited almost an hour for my meal and no sign of it. I'm from Leeds, originally and I've been frequenting Wetherspoon pubs almost as long as I've been a chef, just about 30 years. This is without a doubt the WORST service I've ever had in a Wetherspoon's pub. And so to compound and finish off the UKs best review of a Spoons Iwent to the bar to request a refund for the burger I didn't receive after waiting for an hour to be told (by someone that's was obviously a supervisor and not management), that I couldn't/wouldn't receive a refund because the burger had been sent out and returned while I was waiting in a queue to tell the server behind that bar that I was no longer at my table. He begrudgingly agreed to send out a fresh burger, rather than my receiving the burger originally ordered over an hour ago, and then to add insult to injury the burger STILL went to the wrong table when it eventually came out. If I'd been a mystery/secret shopper, this would have been low marks across the board, and that's before we even get into the state of some of the cubicles in the toilets so early on the day on a Sunday. I should make it VERY clear, I have no qualms about 'Spoons or the food, it is what it is, 2 stars is a standard. But it truly is some of the worst service I've ever received in a pub and I've spent a good 12 of my 30 years as a chef working in Gastropubs in London.

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Hellblazer1974 . 2024-07-28

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