The Refinery Faversham in Swale

Poor selection of white wine. No suggestions on what to have. Staff unfriendly not really interested in serving us. Too busy chatting. Slow service.Not as if they were busy. Won’t be returning.

Yet again made to feel unwelcome. This time turned away as three tables was a ‘rush’. Food and coffee is good quality otherwise.

Found this spot on a Sunday morning in Faversham, what a fab little place! Went downstairs, comfy sofa and tables downstairs. great tasting coffee, can’t wait to visit again!

Friendly staff serve excellent coffee with wonderful flavour and body, way above what you find in chain cafes. Cakes tasty too - we had a chocolate and biscoff flapjack, and an almond/raspberry slice.

This a pretty, clean although rather small little independent cafe is a pleasure to visit. The coffee is exceptionally high quality and smooth, while the cakes are delicious. The seating area outside is pleasant and the staff work hard for their customers. However, it’s expensive; £13.70 for two coffees and two cakes. No optional chocolate sprinkles or sugar offered for the coffee and no prices displayed for the cakes that I could see. Expect your coffee to be small too- the ‘large’ is just a standard size cup.

We stopped off here for a coffee . Food consists of cheese straws and crisps. The coffee was tasteless and cold . We sat inside and watched the outside seating area . Where a waitress that had served us our coffee preceded to serve someone she knew coffee and then feed the dog they had with them a large cheese straw the dog was licking her hands and face . Then she continued inside where she continued serving people there drinks and food. The manager knew she was with the dog and at no time did she wash or sterilise her hands !!!! I was absolutely disgusted ! Avoid this place if you want clean waitress es

Really nice coffee, very pleasant service. Love the ‘continental’ feel of the pavement tables and hope this continues year-round.

My god amazing a real diamond the location is amazing the coffee is the best but the best was the onion and sausage roll wow the best ever the staff are so good its clean very old style excellent price

We found ourselves in Faversham for an optician's appointment, and on a whim decided to grab a coffee and some food from the Refinery before having a wander round the local shops. The coffee was delicious. We paired it with a deservedly described "massive" sausage roll - in fact a slice of an even more enormous sausage roll - which consisted of a very generous amount of delicious sausage meat combined with crumbly pastry and caramelised onion. This was filling enough to serve as a brunch by itself. The staff were friendly and the atmosphere was great. Highly recommended

Lovely food and drinks at a reasonable price. We can recommend the cakes! And the curious brewery ciders are also excellent.

I have become a regular at this family run cafe and bar since they opened. They serve extremely good quality coffee and a small menu of well chosen snacks. We love the cheese straws and the delicious sausage rolls! The owners have created a fantastic space to meet and relax. It's one of the few places in town that allow dogs inside which is always a bonus in cold weather! It's obvious that the drinks menu has been put together with a great deal of thought - from different types of tonic water to different garnishes in the gins. In fact the care and attention to detail shows in every aspect of The Refinery. They support local suppliers wherever they can and it seems they actually care about providing a service to the local community. The staff are always friendly and welcoming and are obviously trying really hard in the current difficult conditions (COVID!) to give every customer the best service they can. It's not always easy wearing a mask! There are plenty of options for coffee in Faversham and enough choice to suit all tastes, but if you really value the quality of your coffee and a friendly welcome, I would say The Refinery is the best choice.

Visited this absolute gem of a bar the other day. I was taken back by how good their coffee actually is! Plain and simple, one of the best coffees I've had in a long time. They serve these fantastic drinks i correctly size portions and this show they know what they are doing. Having seen previous reviews regarding lack of syrups; I must disagree, syrup would only take away and ruin the quality of this fantastic coffee. We were a little cautious about going out to a coffee shop due to current Covid-19 situation. However, the guys at the Refinery have really put a lot of work into making distancing easy and safe. If you are into strong, well blended, correctly sized coffee... this is a must visit! Will definitely be back!

Visited here last Saturday what a lovely place, wonderful food, fabulous coffee with very friendly staff. A definite must visit. Ten stars!

We went to this coffee shop for the first time today. The prices are extortionate. Menus have no prices so you then get stuck paying their high prices. They have no coffee syrups and we were not offered any sugar. The pastry goods cannot be warmed up as they have no microwave. Good Covid-19 restrictions in place -however it makes the service very in-personal. Place was clean. Customer service not very friendly. Won’t be going back.

Hmm I really want to love this place. It looks great and is in such a good spot. The drinks are nice and brownies excellent (I think they are supplied by the same person that does the ones for Macknade). It looked so promising when it opened and I always root for a new independent business opening and try and support it. The owner though is unfriendly to the point of rudeness and I’ve been spoken to pretty sharply by another member of staff too. Everyone is allowed an off day and I appreciate small businesses are under a lot of pressure after lockdown and with the new “Covid safe” measures, but this has happened on so many occasions now. If I’m treating myself to a coffee and a brownie the feeling of being told off really doesn’t add to the experience. I really hope they can improve this attitude as this place has the potential to be great.

Long wait for the smallest cup of coffee and also very expensive. Not worth coming here when there is much better Coffee shop options just a few seconds walk away and for the same price you can get a whole standard size coffee!! The Coffee...

Coffee shops are ten a penny these days. You can’t move for them. The Refinery is a true gem. The coffee menu is traditional and authentic, no unnecessary twists or tweaks just to appear different. The coffee itself is smooth as silk with enough punch...

Took our sweet but unruly grandchildren here and we had the pleasant basement area all to ourselves. A relief for the other customers upstairs ! Great coffees and green teas etc.

Been here a few times since it opened. Has all the ingredients of a good place but really doesn’t pull it together. Last visit was on a Saturday morning .The coffee I had (Americano) had scum floating on it and was so bitter and really...

Excellent coffee, recommend sausage roll with apple filling - get disappointed if they have run out. When busy at weekends inside is a squeeze but has advantage of row of outdoor seating (with blankets) - perfect for that quick stop & some passerby watching. Plenty...

This is a new coffee shop in Faversham which is already well served. However, the coffee here is in a different league - try it! Pleasant atmosphere. Advertises itself as ‘dog friendly to friendly dogs’.