Based on 258 opinions finded in 2 websites
Opinions
This place is so great!! We just went for a drink in the afternoon and the food looked great so decided to stay!! There is a great patio outdoors right in the sun! The food was great, the drinks were cold, but most of all the staff were awesome! So super friendly!! Definitely coming again!!!
Sam R . 2024-09-03
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We came as a bank holiday treat for 92 year old mum Very welcoming with disabled parking and assistance Lovely meal and drinks Dessert was a big winner biscoff Sunday! Staff really friendly and helpful Will come again Thanks to the manager and great team
Kate W . 2024-08-25
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Had a great night at the Railway last night. The place was buzzing as it was quiz night. Guy was standing in for Sonia as quizmaster and did a great job. Very good service from George. Always worth a visit.
Phil G . 2024-08-21
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A lovely pub with a great atmosphere and very friendly staff Luke who works behind the bar is very friendly and chatty Whenever we visit we always have a great time. The food looks delicious I will definitely give it a try on my next visit
D N . 2024-08-19
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Fantastic food, great vibes, and outstanding service! Luke made our experience exceptional with his friendly and attentive care. Highly recommend—this pub is a must-visit!!
Tithi J . 2024-08-17
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I won’t ever return, I typed my number plate in the machine inside the bar ,only to get a fine of £60.00 I appealed but was a complete waste of time ,they say my reg was not listed so tough luck pay up. This has caused a lot of hardship for my finances, my friends and I will not return. Beware don’t be caught out.
sam c . 2024-07-03
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Went with family on Friday night for a meal and drinks. Food was delicious and arrived promptly. All of the staff were very friendly and attentive.
Exploration518337 . 2024-06-05
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What a lovely pub , such a great atmosphere, food was on point , especially the veggie options Lovely outside areas as well And really lovely staff nothing was too much for them Great value for money
Lisa J . 2024-06-02
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Me and my work colleagues came to the Railway as I have always raved about the pub, it did not disappoint. We had a great time our meals were lovely and considering there were so many of us we were impressed with the speed of service, Jess and the staff are exceptional. Thanks again,
Nicky . 2024-04-29
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Lovely atmosphere and good food. Staff were polite and friendly, and really accommodating to dietary requirements. I’ll be coming back for sure!
Faith S . 2024-03-13
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Such a good atmosphere; good food; good drink; good service.In particular, Carly was excellent in the way that she looked after us.The only reason that I did not give five stars is that the sound system used for the Quiz still leaves a lot to be desired -- very loud buzz.The Railway is certainly recommended though.
W9219ESmartins . 2021-05-19
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Lovely pub, great food and even better staff! Always a great visit, Jess and the team are fantastic.
sian_aherne . 2021-05-03
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Met friends for Friday night drinks and food. Great selection of craft gins. Enjoyed sunshine on table at front of pub with delicious burgers and cheerful service from Jess and her team. Appreciated first trip to the pub since last autumn. Thanks guys.
Review_Kent . 2021-04-18
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A brilliant post lockdown effort - good beer wine and food. Jess was an outstanding host. Well worth a visit and very COVID sage.
MarkHancox . 2021-04-16
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We waited about 50 minutes for out food which on arrival was awful our food was lukewarm don't waste you money no excuse there could have been no more than 10 people in the pub staff sat a table chatting not a good impression
51sunny . 2020-12-07
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Took my son for a meal and cannot recommend this place enough! Very thorough on COVID regulations and ensured that all rules were followed. The team was very family-orientated and ensured that myself and my sons needs were met to a high standard.The young gentleman (Sam?) and his team were very polite and the food was delicious. Couldn't recommend more!
kellyhD2498HG . 2020-10-29
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After a couple of disappointing visits to another local Ember Inn (The Crown) recently decided to visit The Railway insteadWhat a difference !Virtually a full choice from the menu and very apologetic when they discovered that they didn’t have enough pulled pork to top the Nachos starterStarters and mains were both fantastic and staff so friendly and engaging (as they are at The Crown). I had the mixed grill and struggled to finish it!!Will definitely be back
paulwK1164LC . 2020-10-22
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Met a friend for a quick drink at the railway tonight. Terse "welcome" at the door from a young-ish female staff member who reluctantly offered me a table by the front door on the basis I hadn't booked,despite the fact that there were a bunch of empty tables and it was 8.45, so unlikely there was going to be a rush of people when the pub was only open till 10! Same staff member came to our table at 9.40 and told us we had to leave as the pub was closing. When we said it was only 9.40, her response was "I know what time it is". With that rather unpleasant exchange under our belt, we decided we had better make tracks, just in case it took us 20 mins to walk from our table to the exit 50 metres away...I will be avoiding the railway from now on. It lacked atmosphere at the best of times before, but at least the atmosphere wasn't unpleasant as it was tonight. Surprising really, given that I would have expected any hospitality venue facing the challenges they are currently facing with covid to be trying its utmost to treat customers well (or at least respectfully!), so as not to put them off ever returning!
jenniferwY3179BF . 2020-09-24
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This is a great pub with fabulous staff and great food. The manager 'jess', has succeeded in making it a lovely pub to visit and also provide great food. There is a strict but necessary protocol in place to ensure we are safe regarding covid 19. We will come back time and time again. It's a great place to go to relax and have lovely food. Love it.
214ashe . 2020-09-14
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Amazing Service, especially from Shan who made us baby Guinness’s despite them not being on the menu! Thank you very much!
Livdu . 2020-09-11
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2nd time here as 1st visit was not pleasant however jess the manager turned that around with a warm welcome and an excellent knowledge of the food and drink. My set menu was delicious and plentiful...certainly would encourage a return...i stayed for 6 hours so that says it all..thanks for your kind hospitality
gplaw . 2020-08-25
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The team are really professional and we are really glad to see the place back up and running, and happy that we have this clean and pleasant local pub on our door step. With a Bonnie leadership team and calm staff the service is curteous and helpful, they do a great job and the place is often very busy, the staff do all the can to accommodate.
adeleo229 . 2020-08-19
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Railway West Wickham. Had a good variety of food and beers. I particularly enjoyed my pint of 'Tea!! Lovely staff and social distancing being observed. Well done Ember Inns.
TomTomMallett . 2020-08-19
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My favourite pub in the area. Beer is good and staff are super friendly. Some good food options also. Handling post covid very well as lots of space. Keep up the good work Jess and team.
Sunnybudd . 2020-08-19
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went out to the pub first time in a while with some trepidation (Railway Hotel in West Wickham). I was really impressed in the covid19 preparations which made me feel safe. Pub still managed to feel welcoming with a great atmosphere. Fantastic evening well done to all the cheerful staff. Keep it up we will be back soon.
Rotarystu . 2020-08-18
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Popped out for a mid week beer with friends. A little worried on social distancing but when we arrived this was well under control. This aspect was very well managed and I was able to relax with a pint and had an enjoyable night. The order from table worked well. Well done to all the management and staff involved.
Phil G . 2020-08-18
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Food was ok, but unless you're 16 years old, or really like to shout at each other all evening, then don't bother
73lindaw . 2020-08-18
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Thought we would take advantage of the Government's Eat Out to Help Out scheme and what a nightmare! The pub was not busy at our time of eating, maybe 3-4 tables, so the kitchen will not have been over run with orders. We ordered a round of starters to which the Karaage Chicken felt like it was fossilised during an ice age, cut from the ice and slapped onto a plate. It was sent back to the kitchen and returned so over cooked and dry it felt like we was chewing a mouthful of rust. The mains... I was looking to fix my steak cravings as I haven't had one since before lockdown, I ordered the ribeye, as it was the last steak they had. I asked for medium rare, seems the chef was checking his instagram while my steak was cooking as it came out far too well done for me and tasted like I was munching on a flip flop, I think a mouthful of sand would have been more pleasureable. I asked for some sauce (it doesn't come as standard with sauce), having paid an extra £1.49 for a peppercorn sauce after my food came, as this wasn't mentioned to us at the time of ordering, this came in a cute gravy boat, but could tell it was made by putting cardboard in a blender. Really bland and tasteless. The peas tasted as if they had been sat under a hot lamp all afternoon and the mushroom was like eating the fin off a peice of cod. We decided not to hang around for dessert as we didn't want any more unexpected experiences. Would not recommend this for food.
luket402 . 2020-08-11
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I visited the Railway last week for lunch, I had the Hunters chicken and my partner had the lasagna - both pub classics. The food was lovely and came out pretty quick. The pub seems to have had a freshen up during lock down as the decor is more fresh and modern. During the visit I noticed there were countless hand sanitising stations and a queue system in place at the bar along with the ember app (which we used) to order our food to avoid any unnecessary contact with anyone and to remain socially distanced throughout our visit. Would 100% recommend!
682siana . 2020-07-26
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We visited recently for a pub lunch and had to order from the Ember Inns app direct to our table. We wanted a light lunch so ordered a sandwich each which was brought to the table quickly by a helpful, friendly member of staff. However the sandwich was disappointing to say the least having dry, bordering on stale, bread with no butter and filling only on the middle of the bread and not all the way to the edge of the sandwich. A feature of the sandwich was the pale ale chutney but there was barely any of that either and at £7 a sandwich it was not value for money. I would not recommend anyone to have lunch at the Railway which is a shame as it is our local.
Jilly_B62 . 2020-07-22
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Our first visit to a pub since lockdown in March , service great , staff friendly, but please could you wash your glasses .see photo.
lisa_rick2 . 2020-07-13
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Very happy with the service and the quiz is definitely a big part of why i continue to come to the railway.The new manager does seem to be going to great lengths to bring the railway back to its former glory and for that i provide a big hand
FJPtotheMAX . 2020-03-18
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Had a lovely time with my friend for lunch!! Also met my sister for some drinks afterwards and had a lovely time. The staff are lovely
amberwilson11 . 2020-03-10
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This pub is amazing as soon as you walk through the door the atmosphere is amazing and once in u don't want to leave, great choice of beers and well all staff are so friendly nothing is too much trouble team railway definitely have it right I would recommend this pub to anyone and anyone not been u r missing out I love it here and shall be returning on a regular basis ⭐⭐⭐⭐⭐ 5 stars from me well done all
Lisa B . 2020-03-06
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15 of us came in last Sunday for a family 3 course meal (we booked ahead!) staff were so accommodating, and ran about after us even though we had a couple of fussy eaters and a pregnant member - so demands were high! Food was timely, delicious and nice and hot. They even added a special touch for my uncle and wrote a happy birthday sign and sang happy birthday with us, it was lovely. Excellent value for money and we will be coming again for sure! 5 of us actually come every Tuesday and we have a lovely evening and the staff always so friendly... highly rate the railway
charlottecavs89 . 2020-02-25
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It is a long time since I last stepped into The Railway based on previous experiences but some friends suggested we popped in for a drink on our way home from London. We were limited on the beers on offer and in particular London Pride. "Pipe cleaning maintenance in progress - Back Soon". It never came on during our time there and why were they cleaning pipes in the evening? Totally useless Management and once again I am unlikely to return for quite some considerable time.
Mr_Meldrew . 2020-02-21
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Thanks to the team at the Railway for a hosting a fantastic family party for our daughters 18th. Buffet was great. One of my local pubs and on the up and up now under new management. Look out for some great live music events
Sunnybudd . 2020-02-04
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Visited the venue to have a meal out with my fiance and meet a few friends. Food was lovely, quick service and a nice friendly atmosphere. We will definetly be returning 😊
Ellie_C18 . 2020-02-02
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Dreadful pub. Used to be a fairly nice local but it’s like the walking dead in there now. It’s literally next door to the family home but none of us use it any more. Stopped by last night for one and there was actually a pile of sick by the bar just left there. Gross. Avoid like the plague.
E12SWalans . 2020-02-02
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Me and my partner came here the other day for lunch and were really pleased. We were instantly greeted by a lovely lady behind the bar good hot food nice selection of drinks would highly recommend 😁
Voyage629108 . 2020-02-02
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I've been coming to the pub on and off for the last 2 years and this is the best it's been. we had dinner here the other night and it was totally 5 star especially for the price!! fish and chips was hot served with nice mushy peas you cant go wrong. the service is also extremely friendly! good local :)
F964TJsaml . 2020-01-27
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Great beer. Always a good selection. Cheap on a Monday and Thursday. Great team nice place to enjoy and pint after work (don’t tell the Mrs) ;)
MrAleDrinker . 2020-01-27
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Came here with family as I saw they had vegan options. I wish I had done some more research beforehand though...
Davestevey . 2020-01-26
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Me and some friends met for dinner here last week and I have to say it was a really delighful evening. The service was friendly, we were made to feel as though nothing was too much trouble, one of our group has restrictions on what she can eat and the lady working was very accomodating. The food was nice and hot and for the price it was very good value. Will be visiting again soon!
heathersW4768UB . 2020-01-16
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The Railway is a lovely pub! Very well managed with great staff! Food and drink are good you can tell this is a good pub as suddenly it’s got busy and seems to have a great buzz about the place!
682siana . 2020-01-09
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I visited the pub on Sunday 5th to meet with a few friends I had not seen for a while for a few drinks which were very reasonably priced.
26rhys93 . 2020-01-09
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Extremely disappointing. Food cold, poorly presented , NO TABLE CLOTHS (linen or paper) or table christmas decorations if there hadn't been a Christmas cracker it would have seemed like any other dinner - except for the price we paid Food especially brussels and baked potatoes overcooked and my christmas pudding and custard was COLD. Drinks dripped on to one of our group (waitress carried three pints in her hands) We were the first to be seated but the last served. All food was pre booked and paid for so they knew what to plan for. This was our first Christmas dinning out experience and for us a very special Christmas with our greatgrandson and without my mother. So disappointed . As residents and a great supporter of our local shops and pubs we all expected a more festive experience and hot good food!! Never again - you have been warned!!!!
ellen1918 . 2020-01-08
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Party of ten for Christmas dinner organised and paid for in advance. A big disappointment,food varying in temperature from cold to warm,either over cooked or under cooked. Would not recommend for Christmas dinner.
lisa_rick2 . 2020-01-05
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Every year I go over to the railway for drinks and nibbles, lack of staff behind the bar, but no too concerned, I did find it a bit unprofessional one of the staff members having a drink behind the bar, glass of wine,, but not too concerned, but after a hour and half waiting for just bar snacks very concerned, as all the tables have numbers on them, so when our food went to another table I asked how could the staff mix up the tables, as there are clear numbers on them,the same person who I saw drinking behind the bar, and she was a bit tipsy said “ do you know what day it is” i mean what has that got to do with anything? I found her very passive and aggressive. What she should’ve said is I’m very sorry I’ll find out what’s going on.
CarolineSteward . 2019-12-27
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Great night at the Railway. Met up with friends for a Christmas reunion. Ordered the Festive Buffet. Great food and loads of it. It was quiz night and it seemed like the whole pub took part. Very friendly atmosphere with log fires blazing. Very Christmasy. Will be visiting again.
Phil G . 2019-12-11
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We were welcomed straight away, team were extremely friendly. We sat by an open fire which was so festive, and my friend even had mulled cider. The food was really fresh and came quickly, and was pretty cheap so all in all you can’t complain. After hearing previous negative comments we were expecting the worst but we were in fact blown away. From what we hear it’s been under new management since the summer so maybe that’s the change that was needed! We will be coming again :)
N7364ISlucyb . 2019-12-03
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Absolutely shocking! Bar was dirty with crisps discarded all over the bar. Bar staff had empty bottles and glasses all around their feet behind the bar. Bar staff enjoyed throwing bottles length of bar and smashing them in a bin, startling customers. Toilets are absolutely deplorable, doors hanging off cubicles and overflowing with faeces. Never would I go here again. It used to be such a lovely pub it is now a health hazard.
SarahL442 . 2019-12-02
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We came to the Railway after not using it for a year. Wow what a change, great friendly service good food and good drinks. Jess and the team have turned this pub around and we are so pleased. Highly recommend.
Mrcarl24 . 2019-11-23
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I can honestly say I won’t be coming back to this place and I won’t recommend it to any one Very slow at bringing out food not enough turkey they ran out ,not enough gravy had to ask for more
Nannyandcat . 2019-11-11
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Went to the Railway after avoiding for a few months having heard that the previous ‘manager’ had been moved on at last.
shrimpfan2019 . 2019-09-25
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Love the quiz captain Sonia! She makes us smile every Tuesday. The new management seems to be effective and when we order food, it generally comes in a timely manner and is hot enough. The staff are friendly and do their best to get everyone served quickly.
612gabbier . 2019-09-03
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I can honestly say I will never be going back to this place. We ordered our meals at 7:30 and the food took over an hour to arrive, and the place was empty. The food was edible but over cooked my fish was as dry as the Sahara dessert . The place seems like there’s a lack of staff as people were waiting for ages for a drink. Empty glasses and empty plates . The toilets are disgusting and the place is just dirty. Needs closing and refurbishment. The place obviously has a drug problem as there are security on the door. It just seemed like no one gives a toss in there.
A3959AHalanw . 2019-08-27
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The large African bouncer was Extremely rude and
Tracey O . 2019-08-09
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Ordered a wholefood freekeh salad and received a plate of leaves swimming in olive oil..... approximately three grains of freekeh and none of the mango and cherry tomatoes listed on the menu.
figaro123456789 . 2019-07-13
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Went into the Railway after hearing good things about the new manageress!
682siana . 2019-07-13
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Have been coming here for a number of years because it’s my local. I have noticed the decline in what was once a very nice, clean and well run establishment. The food when available is pretty poor as per the reviews listed. I eat beforehand. The staff are unhelpful and obviously don’t want to be there. This extends from the bar staff to the doormen - whom are rude and hassle you at the end of the evening as they don’t want to be there either - nobody wants to be there including the most resilient and easy going customer.
PaulFitzsimon . 2019-07-06
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My Friend took me to this pub for a birthday lunch.I waited over over 30 minutes for fish and chips in an almost empty pub and had to ask the barmaid if it was ready as I was left with 20 minutes to eat and get back to work. When it arrived the batter was soggy and the fish was rubbery as if it had been reheated. I ate my chips as I wasnt going to return to work starving and the barman said if I had told him at the time i.e ten minutes ago he would have cooked me another one I said I didnt have time so he said he could have given me a refund but only if I brought it back ten minutes ago. A goodwill gesture would have gone down much better. I wont be going back!
slatterys123 . 2019-07-01
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First thing to see as you walk through the door is “Kitchen shut at 8.00pm”
Theresa B . 2019-05-29
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Button mushrooms starter were hard to eat Soggy roast potatoes - disappointing Brittle & tiny stuffing ball - yuk Coconut ice cream delicious but better if not melted on a dessert that we expected to be cold but was served warm
wendysG4549WY . 2019-04-21
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Went for a Sunday roast and to be trufull, I wish we had not bothered. The 3 roast turkey meals were awful cremated parsnip the stuffing ball the size or a garden pea, and the roast potatoes looked like they were several days old and were consistently reheated the same applied to the roast pork meal. My daughter had the gammon which was hiding under the two fried eggs, hardly any chips and the gammon was under cooked. The five meals were tepid. It was disappointing as my son was moving and it was a early Mother's Day meal. Was a terrible let down and as we was leaving we notice several plates that other people had left large quantitys of food also..the only plus side the drinks were ok.
tug_7 . 2019-03-25
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Have been coming here for a few years usually for Sunday lunch. Have noticed that the meals have got quite considerably smaller over time but assumed this was to keep prices down. However the food itself has always been very good until today!!! The meal we were served up with today was truly abysmal!! One incinerated parsnip, one incinerated carrot bit of limp mixed veg, few raw green beans three tiny roast potatoes that looked like they were left over from last week! God knows what that stuffing ball was made of absolutely revolting, what looked like half a sparrow!! Absolutely disgusted won’t be using the place again!
JillL441 . 2019-03-24
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I've been going for year and we love the pub quiz.
AkinAli88 . 2019-03-23
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very disappointed as went to pub at 6pm on a Saturday evening to have drinks before a meal in the restaurant opposite only to find it was closed due to staff shortages .
CJL57 . 2019-03-19
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Food was average at best. We both had upset stomachs later that evening. Never been here before and certainly won't be coming back.
MickPJack . 2019-03-14
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Four of us came along for Sunday lunch today, arrived around 12 o'clock. We ordered 3 beefs and the nut roast option, took our seats with our drinks, only to be told a few minutes later that the beef was already gone (at 12??). So we reordered 2 porks and the chicken... When it came out it was all COLD! All of it! The meat, the veg, the yorkshires, the lot... god knows how long it had been sitting out on the side. The waitress apologised and took the plates away - Where we were sitting, we could see the waitress reheating it in the microwave - the 2 pork plates then came back out (a bit warmer, but still not piping) but then we had to wait several minutes for the other 2 plates to come back out, by which time ours were getting cold again. Due to the reheating, the pork had really dried out, and the yorkshire puds and spuds had gone pretty soggy.
JackieHagan . 2019-03-10
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Went here today with friends, bar staff were very un friendly and on the point of bring rude. Food was ok just edible. Will not be visiting anytime soon
tracycropp . 2019-02-15
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Sadly this pub has declined over recent years in terms of quality of food, service and ambience. On last visit a very loud group of young adults in the pub drinking and drinking and louder and louder. Just being served more and more alcohol. Had been used to coming here quit regularly but we will go elsewhere. By thelack of other folk in the pub it seems that others are doing the same.
Sally M . 2019-02-08
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I visited the Railway Hotel with my wife for a spot of lunch and a couple of drinks and was pleasantly surprised, although it was understaffed we were very well looked after. Kasia,the barmaid worked her socks off, never once complained and was very attentive, not just to us but to everyone one in general. We had a very enjoyable afternoon and will definitely be returning.
. 2019-01-18
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We come here very often, always with our children who are made to feel very welcome by all the staff. Espaicially kasia and debbie who are very very nice and friendly and can’t enough for you. Yummy food. Especially the chocolate brownie!
. 2019-01-18
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Appalling from start to finish... slow and staff confused to what they were doing.
. 2019-01-17
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Came here for a Sunday lunch with my girlfriend, when food was served 8 hour cooked beef rib!!!!! Really, this food is clearly reheated outside was tepid the inside was fridge cold, spoke to a member of staff and a lady came over to see what the problem was..... after sticking her finger on my food to check the temperature she said I will only get a refund if I don’t eat anything else on the plate and took the plate away, gave me a refund no apology nothing!!!! When questioned regarding her attitude the response was..... I’m tired I’m working 2 shifts today, if your company cannot employ enough staff 1) who know how to cook ( reading other reviews clearly not), shame I didn’t read the reviews before our visit.
. 2019-01-13
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We used the Railway as a venue for a large group of us to meet before heading out for dinner. It's a nice, friendly bar where you can hear yourself above the music. Bar staff are friendly, and drinks are good.
. 2019-01-01
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This two star only for food, cooking style is so unskilled, chefs definitely need proper training. This lovely local place to go, thired time I tried their food but no changes, but still prefer for drinks
. 2018-12-14
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Quiet for a Saturday night so perfect for a nice pub grub dinner. Steak pie was fairly expensive but certainly worth the wonga. Friends got the set menu - £9.95 for two courses. Pukka. Nacho’s said to be “quite basic” but looked tasty albeit... pulled pork was “dank” but the chips were quote on quote greasy. Would recommend.
. 2018-11-10
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Just returned back from Sunday lunch at the Railway - at 1330 there were no prawn cocktails starters and no cauliflower cheese so not the best start. The food was mainly undercooked, cold and then surprisingly burnt in part. It was akin to the worst type of microwaveable meal - not the treat my partner and I hoped it would be for the children. Very disappointing, especially since this is our local. A total waste of £60+.
. 2018-09-09
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the young boy that works behind the bar asked me for ID and refused to serve me a lemonade and packet of crisps for not showing him ID even though I am 18.. for a fizzy drink and crisps. I was then told I could not be on the premises without ID - I was not drinking any alcohol. This is despicable and I have never heard of such a thing - can’t be allowed on the premises on a Monday night for a lemonade and packet of crisps without showing ID, fair enough if I was drinking alcohol but I was not.
. 2018-07-16
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Lovely place sat out doors very popular. Order at the bar to me a bit expensive . Had a vegan burger nothing special. Bar foods. Anyone can go their.
. 2018-06-19
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Ate here a couple of years ago and it was OK. Went there a couple of nights ago and it was dreadful. Food was bland, undercooked and cold in places. The same grilled chicken breast (reheated in the microwave) is used in burgers, Hunters Chicken, Chilli Chicken Noodles, etc. Dry and tough.
. 2018-06-03
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We have been going here for a while and to be fair the food on some dishes are only just passable.
. 2018-05-19
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Ok as a pub, but forget the food.
. 2018-05-17
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Eight of us booked an evening meal for an 85th Birthday . We had eaten here before and knew the service was slow. This time we were told in advance there would be about a 30 min wait , which was fine. The bar staff were lovely and the table was perfect The food started arriving but one of us was left waiting 15 mins for their starter. The waitress informed us she had sent it back as it didnt look right. It arrived much later, when all the mains arrived ! We complained and it was taken off the bill
. 2018-05-17
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Have been visiting this pub for Sunday roast for a few years and Generally have been very happy but yesterday was a whole new experience!!. We were told on arrival just after 4pm that there was no pork left which wasn’t a problem for us however when I returned to the bar 20 mins later to order our food the so called manager Wojciech very abruptly called out to the girl serving me that the kitchen was CLOSED!!!!. No explanation and no apology !!. We have never experienced such bad service anywhere & somebody needs a lesson in customer service for sure. I advised the young lady who was trying to serve me that they need to put a sign up indicating no food was being served however on leaving the pub 10 mins later after having finished our drinks this still had not been done & in fact a table of 3 elderly people had just sat down near us and were looking at the menu to make their Sunday roast choices !!. What a waste of time this pub has become.
. 2018-04-16
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Had lunch at the Railway nice pub just opened as we arrived clean and lots of tables to choose from food was nice and service was good ...pay and display car park get your money back when you order drinks/food ...
. 2018-04-10
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The Railway had been highly recommended by a fussy friend; we were less certain. On arrival at 6pm on a Saturday there was a bouncer on the door which seemed odd for a family oriented establishment. There was also a sign on the door saying that the kitchen was only open for booked tables - ours was the only visible table with a reserved sign that we could see.
. 2018-04-07
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On purchasing 3rd round of drinks- without requesting receipt of card pyt.The barman followed me back to my seat and said my payment hadn't gone through I informed him that it said transaction approved @£10.40 he said it hadn't.I went back to the Bar with him. He said the pyt was for £12.40.His colleague said there was no pyt slip for £12.40. I said because it was £10.40 that I was charged. I paid again as I didn't want to cause an argument. As suspected when I arrived home I checked my online a/c and the pyt @10.40 left my a/c @19:36 that they said i had not paid for, followed by another pyt @ 12.54 @19:36 that they insisted I pay for. I tried phoning the railway all day Sunday but gave up and sent an email with full details. I did receive a voice mail today to say the pyt would be refunded to my account and sorry for the inconvenience but no actual apology. There would be no point trying to call back as the line,like on Sunday would just constantly ring out.I felt embarassed being escorted back to the Bar through no fault of my own and only for I'm a calm person the situation could have escalated. Perhaps your Staff need to be trained better not only on checking transcations but on getting the totals charged correctly.I am very dissapointed in my treatment in the Railway and will advise others to be very careful to ensure they request a receipt for every purchase they make in this pub.
. 2018-04-02
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Came with a party of ten, including extended family for a get together. Was booked in a week in advance. Upon arrival, staff seemed short; one bartender and one waitress. They were both brilliant despite the pressure they were under. Red flags should of been picked up on as soon as we arrived and put a tab behind the bar, customers were overheard complaining about food taking over an hour to be delivered to tables. Our party ended up waiting over two hours for food; some in which had to be sent back due to over-cooking of steaks etc. Half of the party had to leave due to prior commitments, which resulted in us having to cancel part of the order. We demanded to see the manager, whom was clearly reluctant to come down. after us being told he would. Half an hour later he showed up, said very little in relation to our terrible experience, no explanation as to why the food was taking so long and the lack of management. We were also told this manager would not come down because he was watching the Saturday football. It cost £105 (for partial food and drinks), when Ember Inns could of had £300+. We tipped the brilliant staff each when leaving as they were fantastic. The Railway used to be a brilliant pub, but is 100% in need of new and much better management.
. 2018-03-12
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I have driven past this pub several times as thought it looked like a decent pub from the outside. So I decided to visit on a Sunday for a roast dinner. I arrived around 4pm and expected it to be busy but it was very quiet. I went to order the roast beef roast dinner but was told they had run out. They also said they had no veg from the menu only green beans and peas.
. 2018-02-20
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Can I just say I have never known a chain pub make up it's own opening hours like the Railway seems to these days. As I only live around the corner I thought as I had friends visiting we'd pop to the pub Boxing Day evening... to find it closed!!! The we tried again New Years Even around 10.30pm to again find it closed!!! Surely these are 2 of the busiest days over the Christmas period, so how on earth can Ember Inns afford to close the doors???? I have been told this afternoon they apparantely made so much money in the day Boxing Day they decided not to bother opening Boxing Day yet both days we visited they has advertised that they would be open, NYE until 1am, what a joke that was!!!! Ember Inns head office to get staff in that actually want to work normal pub hours.
. 2018-01-01
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Its not a real pub . Part of a chain of cheap eats.
. 2017-12-30
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Good was cold when brought out and tasted like microwave food from a superstore. And they brought out the wrong meals on top of that. Won't be returning again. Other than that, spacious and cosy. Good for a drink but stay away from the menu..
. 2017-12-03
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Always pleasant place to get a decent pint and a bite At lunch or from the station when your train is late
. 2017-11-26
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Nice pub with nice selection off beers, food is ok and priced great. They have a Sunday quiz night. Can get very busy Fridays and Saturday night. Would recommend lunch time for food. They have put side sitting area when the sun is out.
. 2017-11-14
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Was in West Wickham on business when herself suggested lunch........we were nearby this ember inn and decided to try it.
. 2017-10-26
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The Scottish quizmaster was absolutely fandabidosey. What a great night. Fantastic atmosphere and good banter will definitely make this a regular Tuesday night quiz night!
. 2017-10-24
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Had a great night. Bar staff really friendly, good food, great atmosphere. Scottish chap doing the quiz was a hoot.
. 2017-10-24
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55 Opinions
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648 Opinions
Absolutely appalling service, ordered via Uber Eats waited 2 hours and then Toby Carvery cancelled the order. Up to the point of cancellation it kept saying order being prepared.
431 Opinions
Stayed at the hotel attached to the Toby pub. Lovely room with all facilities once we were able to get our key to the room, we had emailed and called requesting a early check in with no reply till the day after we stopped which was no use to us. The lady in reception was rude and unhelpful. We asked for our key at 2-40 and was told no early check in we have to wait till 3 pm. However when she left reception another lady came and gave us our key straight away!!!!! Very strange ! Other staff very welcoming.
1443 Opinions
Was simple but effective food ...good price bar the desserts ..waiting staff seemed a little off but we all have bad days