The Queen Charlotte in Test Valley

Great place top landlord and staff

Went in for a starting place for a hen party. Overwhelming stench of bleach No customer skills from who I presume was bar manager. He just stared at us as we walked in like we had the plague not dressed up for hen doo !! We all only had 1, drink because 1 we felt unwelcome 2, would need a 2nd mortgage soooo expensive And 3,the way manager looked at scantily dressed barstaff made us all feel very uncomfortable!!!!

First visit to our nearest pub, and pleasantly surprised. Will definitely be going back, and look forward to when the new landlord starts serving food.

Childhood memories, the bloke that served me was very polite, friendly and gave fantastic service.

We just started in the Charlotte for 1st drink before hitting town for hen celebrations No one in the bar overwhelmingly strong smell of bleach Very worried looking bar person who was more concerned with his phone call Taking in to consideration that we were all henned up in our pink bridal party finarys No comments made or welcoming us And we only had 1 deink each mine and my partners drink cost £12.20 1 pint and 1 500ml bottle of cider As you can imagine we didn't stay long especially as someone's child spilt water and the bleach was used again Making 3 of us cough not good when 2 of us have asthma I can honestly say even though we live very close it will probably be the last time we go in the Charlotte

Excellent to say the newer. Arrived with a very warm reception from the landlord Garth , a good selection of beers and plenty of room to sit , will return !

Long serving Andover pub popular with the locals. Under new management and hopefully going to get better with time and when they start serving food

Did not go there for food great locals excellent night also excellent service and staff 10/10

It's a Spoons...same as the rest with some awarding winning bogs apparently. Might have something to do with the fact they're in the loft somewhere and the disabled is always unlocked...

It's very expensive and does not serve food I was told they don't have a cook at the moment. The food used to be really nice 10 years ago but the manager from that time left and it has never got back to that standard . I don't visit this place often due to the cost

Nice place had a quick drink sat in beer garden nice family pub

This is our local, love going here for a drink or for food! Great garden, locals are all friendly, staff are lovely and you can even play a game of pool! Dogs are welcome and there is a playing area for kids seperate to the beer garden

Great pub with excellent staff, attended a bottomless brunch and the service was brilliant. Great pub well worth a visit

Clean and well run pub, pool tables, darts and a restraunt

The Queen Charlotte is a popular pub in Andover, Hampshire. It is a large, family-friendly pub with a large beer garden and children's play area. The pub also has a sports bar with two pool tables, darts board and wide screen TV's showing live Sky & BT Sports. The pub serves a variety of food, including pub classics, burgers, pizzas and salads. The food is generally good quality and reasonably priced. The service is friendly and efficient. The pub is a popular spot for both locals and tourists. It is a great place to watch live sport, enjoy a meal or simply relax with a drink. Overall, the Queen Charlotte is a decent pub with a lot to offer. It is a great place to go for a drink, a meal or to watch live sport. However, it is important to be aware that it can be very busy and noisy during key fixtures and less family friendly.

Shocking shocking pub.. manager is very rude.. he has no idea what a customer actually wants in a pub… masters golf on.. 30+ people asking for golf… but he has the women’s football on… 2 people in the pub wants the football so the football is on… also horrific pint.. DO NOT GO

I recently held an event here. The staff go above and beyond to meet all my needs. Facilities are great even pleased to find smellies in the ladies.

I can't express how happy I am that we chose this place for my mother in law's birthday! Jenna the party host was absolutely amazing! She was such a big help, and very accommodating - the staff were also very attentive. I'd definitely recommend this place to anyone!!! And my whole family loved it so much they booked again for next year. Definitely will be checking it out more often.Thank you so much for a great, non stressful experience!!!! Jenna you're a super star 🌟

Lovely roast dinner, catered for gluten allergy and a fussy 12yr old. 😀

Amazing Sunday lunch and great staff would highly recommend

Pub is under new management and we were the 1st to have the roast dinner, it was beautifully presented, plentiful and the best roast iv had in a long time, definitely be going there again!

Wanted to play pool but there was kids playing with their families

Friendly atmosphere lovely dogs

Everything wrong about a pub this has…. Managers do not have a clue how to work the TVs or the sound…. Watching sport in the “sports bar” with music playing over the commentary.. the 2 pool tables they have are absolutely abysmal.. I was served a warm strongbow and a half filled Guinness.. they had one good manager called Chris and they got rid.. biggest mistake ever.. hope the pub shuts down.

Went here for a few beers with the lads from work. They have a couple of pool tables and a dart board in the back sports bar. Friendly staff and good service. Thanks for a good evening.

lovely service made to feel welcome on my daughters birthday. Run out of vanilla ice cream and given chocolate cake instead, happy days!! All food arrived hot which is task with 11 of us 🤩 will definitely come back again.

Nice pub, friendly people and relatively quiet.

Very welcoming and helpful Staff and customers

Had heard so many good things about the new management and the food very upset for how my visit went and how I'd been treated... by management of all people. Don't blame your poor service and lack of competence on your customers. Not only in hospitality is it that the customer is always right but Especially when it Actually is the server completely in the wrong. Blaming customers for your wrong doing and then giving the customer attitude and threatening to throw them out because they're stood up or themselves. Having waited ages for lunch, which was bought to them wrong three times and still not having their food when their friend had already finished their dinner and you being pissed off because I wanted a refund! First time going in this pub since new management, won't be coming again!! On my own account, not because you threatened to make me to leave. A real shame, especially as its all by your attitude and actions. Even other customers were shocked at your actions today. if you can't apologise for your mistakes and keep customers happy maybe your in the wrong business. Absolutely rude and absolutely was no need!!

Friendly staff. Needs better disability access from car park side and front.

Not been for a while. But it was a lovely atmosphere and great value for money. Great ouside space for kids with gate that shuts with a seperate area for adults if you wish. Also does food all day with lots of early bird offers and happy hours. Will definitely be returning

After deciding to take a road trip, we stopped off at this pub for a quick bite to eat. I ordered the 5 bean chilli which was jam packed full of flavour, accompanied by two decent sides. The portion size was generous, and was the perfect level of heat for the cooler weather. The pub itself was very traditional and clean with a very spacious car park. Our server Harry was very attentive and was very helpful when suggesting dishes to order. Overall, the experience has made the hour journey well worth another visit.

Very good family pub excellent food and friendly staff

Beautiful pub with great food, amazing service and a brilliant atmosphere. Will definitely be returning! A hidden gem!

What a load of rubbish, all I can say is I won’t be recommending this place to anyone, avoid at all costs

Great food and drink, cant go wrong here.

Used to use this pub all the time play pool hang out have a drink. Met up with a friend ive not seen for 20 yrs it was private enough friendly and we even had a game of pool like old times.

Friendly staff, lovely decor, bit of free cake haha, seen there was a couple of tidy looking pool tables, nice pub

Lovely roast, big porition nice veggies and Cauliflower cheese, recommend the beef. Huge cheesecake freshly made which was delicious and great value. Very friendly staff and there were kids activities in the holidays :-)

This has been our local for many years but we did not visit very often. However after it has been taken over and refurbished we would not hesitate to pop in for a drink especially after walking the dog or even grabbing a bite to eat. Five of us went on Sunday and loved the fact that we could still get a roast dinner at 6pm. Hubby started of with the scotch egg which was very tasty and served with salad and chutney. The food was excellent, great portions with fabulous roasties and gravy (we asked for more gravy and it came out very quickly). All the plates were cleared and we were too full to have dessert. Definitely value for money. The staff are extremely friendly and nothing was to much hassle. This pub has a country pub feel and is within easy bus access from town. It has a great outside covered area and encourages families on a Sunday with a bouncy castle for the kids. Would definitely recommend a visit

Wow, that was the best Sunday roast I have had out for a very long time. Pork Belly with beautifully roasted veg, properly cooked leeks & if you opt for the cauliflower cheese as a side (a £1!) you won’t be disappointed. It’s a good job I don’t live locally as I might never cook a roast dinner again after eating there. One of our party had a steak and it was beautifully cooked as well. Since being refurbished to what feels like a modern country pub in a residential area, it has ample parking, great outside space & a really lovely feel. Knocks spots off many a Dorset pub I eat at. You go to the pub for the drink & good food and the service and chef certainly both delivered.

My family and I booked into the Queen Charlotte for a meal on Sunday. Everything from the service we received from the very attentive staff to the actual meal was first class. We opted for the homemade scotch egg for starters which was delicious and came with a lovely runny yolk which is not easy to achieve, the sausage meat was tasty and it was all wrapped up in crispy breadcrumbs served with a delicious chutney/jam and salad. We all chose the belly pork roast dinner which was also amazing as the pork was succulent and tender with crispy crackling topping it and all the trimmings....the gravy was to die for so we asked for an extra jug which was brought out forthwith. The 2 for 1 on puddings was a nice surprise and the men in the family plumped for a strawberry sundae and lemon meringue pie which by all accounts very both delicious. All together it was a delicious dinner which was very reasonably priced. We shall definitely be holding family get togethers at this gem of a pub and the fact we can bring our little French bulldog too is the cherry on top of an already magnificent cake

Have been here a few times now and can’t fault it . Great service , all the staff are really friendly . If there is an issue i believe it’s how it’s dealt with . I had an issue with cold food ( I have eaten here several times before and food has been perfect ) and the waiter and manageress dealt with it incredibly . As said previously , having been here several times I’ve never encountered any problems and I was made aware the chef was in training so mistakes are bound to happen . We will definitely be back and thank you for the great customer service we received .

Amazing pub, really lovely atmosphere, pool tables, live entertainment regular, and really good food, great value, drinks are cold, and service is quick, the staff were all friendly, especially Shelby who went the extra mile to make sure we had all we needed. My daughter is a musician, so we attended to do a live set, and it was the best experience I’ve had at a venue yet, highly recommend this pub 😊

Friendly and quick service Food was good and the drinks are cold All in all a great environment for whatever you fancy

We went here on spec as we used it last a few years ago and hadn't been over impressed. This time the service was quick and attentive, drinks arrived quickly as did the food we ordered, which was a good size portion & hot and...

Very friendly staff. Great with dogs too. Update April 22: Under new management and only a bit of the pub I usable. Staff nice, but it just isn't ready to be open yet! July 22 Excellent onion rings and slaw. Adequate fish and chips. Sausage and smash was disappointing. Powdered and reconstituted mash potato, cheap, miserable sausages. It's OK, just have lower expectations.

I haven’t been to the Queen Charlotte in a long time, a friend suggested it today, so glad we went, it has a great atmosphere, nice decor and clean, there are lots of different areas to sit, both inside and out, family orientated too, few...

Great atmosphere. Staff were really friendly. Food all day with great prices. Massive space outside with seperate area for kids if you wish. Will definitely be returning

It's really picked up. Clean, nice staff, dog friendly, plenty of parking, the beer is kept well. There is a dog walk called, ladies walk. The food looks good but as yet I've not tried any

Excellent bar with discount for MOD and NHS

I previously give this place a 2 star as last time I visited it was dark and dingy, food wernt great and dirty in the dining area and untidy and messy outside. I can honestly say I visited today and was not disappointed to say the least, the place has undergone a great change its very clean and tidy inside and out and looks inviting from outside for first time in a long time. The staff are great and very friendly, great atmosphere and with a new menu the food was great. £12 for lovely tasty lamb roast dinner, £13 in total as I had extra veg but thoroughly enjoyed it. Looks like this place has finally got its spark back, great job guys.

Welcoming atmosphere, had some drinks at the bar before sitting down for dinner. Got the chicken wings and onion rings as a starter. Then all of us had steaks as the main, perfectly cooked! The price is reasonable for the food and drinks. Overall very...

Always come here great little pub always polite and friendly. Shelby is especially helpful! Well priced also.

My brother and I came for a quick Sunday meal with my 9 month old. Staff were super friendly and welcoming, made us feel at home. Has recently had a refurb and change of management - so nice and clean and well kept, but still...

My brother and I came for a quick Sunday meal with my 9 month old. Staff were super friendly and welcoming, made us feel at home. Has recently had a refurb and change of management - so nice and clean and well kept, but still had a slightly shabby chic vibe and a nice atmosphere. Cricket was on in the background with a bit of low music - which was nice. They had a couple of decent high chairs (the basic IKEA ones - we have these as home, they're great). Ordered a couple of burgers and beers, both were really good and came reasonably quickly - not too quickly, so had time for a chat which was nice. Staff were happy to give me a jug of warm water to warm baby food up with and took time to wave and smile with the baby, which was very cute. Only one small point - would be great to have some baby changing facilities in the men's toilets / disabled. But they did offer to block off the ladies for me to change my child, but there were quite a few families in, so didn't seem fair. They were fine with me changing a nappy on the floor and understood the need. Not a massive issue, but perhaps a thought for us Dads. Overall though - really nice family pub with great staff and tasty food. Perfect for a casual meal out. Would highly recommend.

Fantastic food service was amazing will most definitely be telling friends and family and will be back again

Went for team lunch today, 8 of us good food friendly service, value for money. Would definitely recommend.

Fantastic food, generous portions and great value for money! My children thoroughly enjoyed the secure garden area and the bouncy castle was a big favourite for the pair of them. Will be returning!

Had a great meal tonight the food was good size portions fresh food and friendly service definitely worth going and will be going bk

Very good food had scampi. And hunters chicken was good. Would recommend

Lovely staff and food thank you

Come in for a roast dinner today, they have a bouncy castle for my little boy to play on. Food was lovely and staff are friendly

Myself and a group of friends visited for a Sunday roast and cannot complain at all. Friendly service, delicious food and an amazing price. Everything was cooked well and came to the table at the same time. Will definitely visit again!

Came in a few days ago and had drinks in the sun along with a random lunch that I enjoyed so much I came back with friends for a birthday roast and it was genuinely the freshest and tastiest roast dinner I've had in Andover....

Food was absolutely amazing. Lovely clean little place with a nice atmosphere. Menus were exactly what you would want. The beef roast and cookie dough sunday was fab. Lovely sports bar area and very clean too! Staff was friendly, polite and inviting.

Myself and my family visited here for some food on a Sunday afternoon. Our waitress was fab however, the same can't be said about the food. Not only did some of us have to wait 10/15 mins after everyone else on our tablet had the...

Having always thought this lovely old pub had great potential, we've always been a bit disappointed in the past.....but not any more. Having been taken over recently and with lots of decorative improvement taking place, they have now started serving food again and I can...

Fret atmosphere, friendly clientele and great hosts. Cool clean glasses, use of pool tables, gaming machines, dart board. Separate restaurant. Great selection of food and drinks!

Nice decor, large beer garden, decent food and lovely welcoming land lady. We had veggie burgers and chips, simple but well made. The chips were particularly crisp and delicious. If I lived locally I would be in every week.

Great pub, staff are very friendly and lots of room to sit.

Very freindly pub enjoyed our time there

Great spit n sawdust pub. Staff are nice and friendly and not overly expensive

A missed opportunity to make some money after Lockdown!!! 6 of us booked a garden table looking forward to a meal and several pints! The weather was dry and sunny, every table full, over 150, maybe 200 people. The pub looked prepared, Track & Trace QR Code Checkpoints etc. A new decked area, a tented covered area and large grassed area. Drinks were ordered, all started well... WE then tried to order food as did may others. The pub was woefully under staffed, empty glasses started to 'pile up' on many tables. It then became difficult to reorder and get more drinks, waiting times very long!! We got feedback that 'the kitchen' was 'having a melt down', "we can't cope with the pressure! We didn't expect so many people!" We heard that burgers were getting burnt and couldn't be served! We only saw one person get a burger, they had waited ONE HOUR!! Eventually news, "Sorry we can't offer food any more."!!! After three hours we had leave HUNGRY!! We would have had far more Pints and spent loads of CASH on food etc. as would many others! With better management and more staff, this pub would have made a small fortune!!! Many other pubs would have done so, given the opportunity and all that outdoor space!!

Nice couple of beers in the sun.. great organisation of tables and fab attentive staff...

Fantastic pub! Great beer and excellent food!

Nice cozy local pub. Well.worth a visit.

Excellent pub with really friendly helpful staff, will be visiting again, highly recommended 👍 👌

It was excellent. I only went to the f...ing bottle bank in their car park

Great local. Fab landlady. Support your local pubs for their food and drink.

Social distancing rules still being followed. Nice pint. Good company. What more can I say?

Good food and good service and very friendly

Lovely afternoon spent here today with some friends and their children. Vicki was fab and put on an afternoon tea for us all and even a dairy free for one of the friends. Looking forward to returning again soon. Highly recommended

Me and my friend tried the curry last night. It was so delicious. The food is amazing, and it was followed by the quiz and karaoke. Highly recommend for a good night out.

Pitched up looking for a tasty supper and they aren’t serving food - shame. Possibly restarting in the New Year.

We hired half the pub for a Christening party. The buffet was great and the staff couldn't be more helpful and friendly.

Good food good beer and good service large carpark and biker friendly

We had a 30th Birthday party for my daughter Jax, it was really good, food was excellent and we could not of asked for a better venue.

A lovely friendly place.. great food and a fantastic atmosphere.....

We weren't visiting for any form of in house refreshments however, I give a five star rating because it was raining very hard and we were waiting for the bus,so the pubs front of house veranda was a real blessing particularly as we had our three year old grandson with us.

Great food, good service, friendly.

So, I wanted to take my dad and family to this pub as we enjoyed the food before, there was 8 of us and I knew that it being father's day I had to book in advance. I rang so many times as line was...

Friendly, good rock music playing and pool tables

Cheap ale, warm welcome, good seating in and out, dog friendly. Love it! Just had a lovely Sunday roast there.

When busy, needs more bar staff.

Lovely place ! Staff are friendly too !

Only went to drop something off, but the pork scratchings, location, look and hospitality were amazing!

nice place, has quiet area and loud music area

The food was cold the roast potato's were rock hard with no flavour, the gravey was really watery, the meat was not only chewey but also cold, whilst sitting having our lunch there were people all around us all complaining about the food being cold...

Nice pub, food needs work, believe they struggle with small kitchen