The Punch Tavern in Canterbury

Chloe-Marie was very professional and helpful. 5 stars to Chloe!

Great roast as always.All good. Only thing to make sure staff keep an eye on the gravy bowls. Nice hot dinner then waiting for gravy to come out.

Excellent service by friendly staff. Carvery was excellent and possibly best we ever had. Special thanks to chef Caitlin and server Emily.

Great food either breakfast or main meal and being buffet you won't leave hungry,ha ha. I've been back again today and also last week so worth a visit for sure.

Table booked 6pm, table of 9. Starters took a while to be served but were nice. Mains a different matter. We thought they would never come. At 7:40, We saw plates of food (ours) being set up under the heat lamps on the counter. Only one of the lamps was on! They sat for 15 minutes getting cold. When asked what was going on, we were told they were waiting for chips. When finally delivered to our table, all the meals were stone cold, even the chips that they were waiting for were not fresh. The duty supervisor apologised and refuned the cost of these meals and said replacements would be coked for us. We were told that the pizzas would only take 10 minutes, the burgers slightly longer. We asked them to serve each plate as soon as they were ready rather than wait for all 9 to be ready. The last meal took 40 minutes! We left shortly after 9 pm with 2 very tired children. We did not have a good experience with you this evening, which is putting it mildly.

Thank you Carlin for nicely packed take away order and providing source separately.

A great meal, with lovely friendly staff that were very accommodating and helpful . Thank you to Gary and Abbie for your service - we really appreciated it. A lovely meal had by 1- of us.

Manager was very helpful the beef was very tough gammon dried out and hard turkey was very nice yet the week before everything was absolutely perfect no comparison

We had our son coming back to surprise the rest of the family from Australia, and we wanted 11 people all together and somewhere where they could all interact together. My son wanted a carvery and we come here regularly. Abi and Graham were especially accommodating and made it a lovely meal. Thanks to you both, it was appreciated. Kevin & Kellie.

Staring this by saying the food is great no problems what soever with that my issue is the poor communication. I contacted them various times over the last few weeks to book a click and collect on Christmas day this started in October to which I was told they won't know anything until the end of October to be eventually told a few days ago that they only could do it at 11.30am which isn't at all a time to have dinner but anyway I then spoke to them about my family of 6 dinning in on Christmas day to be told that they are fully booked but they have had a recent cancellation they will call me that day in a few hours confirm 2 days later no contact at all. Since then I know a family that I know has booked a table for Christmas day after I called. It's a shame really because we usually go once a month 9 of us and have a meal at the punch and when it's good weather we even bring the dog and eat outside and get him a cavary as well we won't be doing that anymore and have since found somewhere else to have Christmas dinner poor service and best of all the person I spoke to on the phone the last time was actually the manager so clearly leading by example.

Jimmy made some awesome pizzas. Recommend the hot honey porker.

Beautifuk food, friendly staff & good service!

Amazing place to eat and value for the money

Vicky, who looked after our table, was great. The food tasted great, portion size was good. For those of you who are super hungry, there were plenty of options to super size your meal. Also, there are plenty of options available on the menu.

Very disappointed with the carvery, it looked old and was luke warm

Arrived at breakfast close to end of session - Abi the chef ensured we still had the food we wanted and Jamie was courtesy and ensured we were 💯 happy. Fantastic service, will definitely return and recommend. Thank you.

Clean and tidy giid foid at affordable prices

Great food ie breakfast Not far from home 10mins First time of trying Thank you

The food was inedible for all four of us. The meat was all gristle and was all left. All of the vegetables were completely dried out and even with large amounts of gravy was difficult to eat and in the end left. The staff were friendly but that was not enough for us to ever come back it really was that poor.

The dinner was lovely, as usual. Staff very accommodating.

Abi's service was amazing, taking great care go make sure the food was all in line with my vegan diet. My family all had a good time and she looked after us very well. The food was good and excellent value for money.

Abi and Graham made the breakfast experience extremely pleasant and welcoming.

I went for sunday breakfast and had the breakfast buffet. Nice food, fair selection, great value for money at £6.99 for alm you can eat plus 49p extra for mushrooms. I was served by Abi and Graham who were fantastic.

Food ok for a carvery. Was absolutely packed so staff rushed off feet and service not good. Temperature inside was unbearably hot

Great place to eat, food is lovely, very friendly and helpful staff, great for wheelchair users, staff member vicki was very helpful and made our lunch out even better, we had a very nice afternoon

Very helpful member of staff who answered all our queries in a lovely way and helped us work out our order so that we felt really comfortable. We were celebrating a 71st birthday and it was made extra special because of her. Her name was Amy

Good food and friendly staff. Erin was very attentive and not overbearing

I had attended for breakfast with my family and friends for my birthday. I have had Gastric surgery and can't eat a full breakfast. my partner went to order me a kids breakfast, he was refused and charged for a full adults meal. I took it upon myself to enquire about the possibility of having a kids meal due to my surgery. instantly the gentleman behind the bar became very defensive. I asked what the policy was and was told that they do not have a policy for people who have had surgery. I then told him that there used to be one. He then said that its no longer the policy as I can eat as much as my stomach can handle, with this I ask why would I want to pay a full adults meal for a sausage and a piece of bacon. don't get me wrong , I'm happy to pay for a meal but would rather pay for the kids one. I was told that I can't because I'm over the age of 12. With this I accepted what he had told me and headed back to my table, on the way I said to my daughter , that I'm won't be coming back here again. Once I reach my table ( just about to sit down) when the waitress had approached me with the gentleman from the bar. the waitress ask me if I would like a full refund. ( I was shocked 😲) I looked at the table and saw that some of my family and friends were eating their food. I had decided that I was just going to sit down and just have an expensive breakfast 🙃. the waitress was rude and not understanding that I just wanted to sit and have breakfast with everyone, instead she kept saying that if your not coming back here again, why are you staying to eat? I explained that , I wouldn't be Return but will be enjoying the company with my friends and family as this is my birthday. The waitress then said that I was making a scene. I asked how I was making a scene when she approached me and loudly asked if I wanted a full refund with her arm raised pointing to the bar! The waitress just kept repeating herself and I then said to her that she is the one making a scene as all I did was ask the questions at the bar and then went back to the table. Apparently talking to my 12 year old, is me being offensive. So we all agreed to get a refund and leave! With this I did say to the waitress that if she wanted to chat with me because me talking to my daughter about not returning had offended her , I would have been happy to have a private conversation. This would have reduced the atmosphere. Needless to say that we all won't be returning there! We are now in weatherspoons in Herne bay and it's lovely 😍

My partner and I went out for my birthday meal and received the worst service imaginable , an old entitled woman decided to make comments about my partners assistance dog , she was saying that it’s wrong to have a dog in a restaurant and kept staring at my partner making her uncomfortable, she told the lady that our dog has a right to be there as much as she does. The lady kept whispering to her husband and making comments about Toby (dog) I asked an employee to get the manager to ask them to stop and the manager only came over to them and asked them “ is everything alright” and the couple said yes everything is fine , the lady carried on with her dagger staring and hateful comments , I once again asked the manager to talk to them but she only said she “ doesn’t want to cause a scene or upset them “ which was exactly what the old bat was doing to my partner making her cry and not eat her dinner , in the end I spoke to the manager one last time and she said she could move us when we were seated there first and didn’t see why we had to move when they were the problem at last they left but the manager did absolutely nothing to resolve the situation and only made my partner have a moderate panic attack and ruined my birthday .

AVOID. Wow, what a painful experience this was. I never ate so fast in my life! The carvery was so so so bland and tasteless. Gravy was like dishwater, potatoes were muck and the chef was walking around like he was lost. Got more fat and bone than meat. Queued for like 3 hours, more flies then staff and I couldn’t breath in there it was that hot. But the wasn’t the worse part. We booked for 4 and they said we booked for 2, so then us FOUR adults got put in the family section, surrounded by crying babies, chairs flown about and loudest atmosphere I’ve ever experienced! Honestly would not go no where near here, downed my drink and literally ran out!!!

Had a lovely belated carvey meal with my partner yesterday food was lovely presented hot and plenty to chose from well done to everyone at punch tavern

We love an all you can eat breakfast at the punch tavern 😁

Thor's had been here since I was a kid, I'm 48 now. It's a great place to take the kids And not to dear 🥰

Stop here for a lunch with some kids on a wet Saturday. Staff were friendly and the food was extremely good value. Carvery for £8.95 is a bargain.

as always the staff were helpful and friendly and the food served up was hot and tasty, we have no complaints . we keep coming back as its one of our favourites places to visit

Great pub good selection of food nice Gardens good selection of desserts including unlimited ice cream

Generally a pleasant experience. Price/value was good. The burger I had wasn't quite to my liking. Drink quality was good as was the service.

Roast dinner everyday and best quality for money by far , loved it 😁. However, during the kids holiday it is absolutely packed , struggled to have a conversation with my friends 😂

The punch tavern arranged a wake and certainly looked after us very well. The food was hot and very tasty and we did not need to wait at all, I highly commend Abigail who nothing was too trouble and made it a highly pleasurable experience. I would recommend greatly

Amazing Food, give it a go 10/10 Can't improve on perfection.

Excellent service always pleasant idea place to eat and drink.

Good value for money. Food was cooked well. Staff friendly and helpful. Abi ensured that we had everything we needed. Thank you.

Lovely food a good atmosphere and okay service would definitely come back again

Amazing service as always. Served by Rob and Paul.

Paul was our waiter. He was very good and made sure we had everything we needed. He was polite and friendly. We will definitely return. Paul is an asset to the restaurant.

Quick and pleasant place to grab a Sunday lunch. Nothing outstanding just good honest food from the carvery.

Good service, we had a waiter called Paul, he was attentive and friendly and helpful . The food was tasty.

Big place. Lots of parking. Cheap breakfast. Good quality food (not sure about breakfast pizza but I guess some like it ) But (like other examples of the chain) somewhat “hostile”. Pre payment (ok) before they issue you with a cup, 49p extra for mushrooms (against an all you can eat breakfast!) and just air of “we are checking you aren’t trying to get something for nothing”. It’s not the people it’s the way the business operates. Just feels unfriendly to me. I thought the first one of these I visited was a one off. Now I have been to a different one seems they are all the same. Wont rush to try another.

Nathan our server was absolutely fantastic and made sure that we were looked after. We had to move tables and Nathan ensured that we moved to a cooler space and changed our table number for us in the kitchen. Thanks Nathan!

Abi and Graham were very accommodating .. food good..

Always great food! Paul especially is always great with my children.

Thank you Paul. Top notch service!

Lovely carvery and Paul was lovely. He went above and beyond to make sure we had a lovely experience.

All round service was good, lots of staff, quick easy service in all areas Food hot and plentiful highly recommend

Rob and Paul was great! Made our visit very enjoyable! The food was amazing too! Love u both thanks so much ur so kind x

Attention to detail for allergies

Very courteous and efficient staff.

The food is lovely. Always best to get to the carvery early so you get the freshest food.

Lovely place to eat. Great for a carvery and not too pricey.

The staff were not attentive or helpful. The food was dry , not fresh and Definatly not worth the money . The free drink offered on app is a flavored soda water , not even allowed a Coke or lemonade . All in all really disappointed yet again .

Carvery on a Monday , Paul served us and was attentive and Friendly. Food great for the price.

Paul was very polite and courteous. Food was good, atmosphere was nice and quiet which is what we were looking for on a Monday evening

Visited here with my husband, I ordered some small plates and my husband ordered a burger (on Mondays they do half price burgers) food was amazing!! I don't say this very often but credit where credit is due, the manager on shift was very attentive and we had a lovely little chat, sadly it didn't seem like they was as busy as they deserved to be, maybe it's not known well enough but I would fully reccomend anyone to try their burgers or the small plates (we didn't try the carvery or anything else)

My children state it's the best meal they have had even better than mums cooking. Pizza, roast and brownies eaten. The children want to come next week. Staff were very welcoming, friendly and down to earth, involving the children in the discission making.

Great customer service and delicious food

Love the carvey and friendly staff

This is the second time there. The first time was good. We ended having to cancel the food as after 30 minutes the starters of 2 soups had not arrive. When I went to cancel they were fine over this and helpful. One of the staff went to find how long the soup would take and said it would be another 10 minutes. We could not wait as had something else to go to in about 10 minutes time. Others were complaining and being told there starters would be about 30 minutes

Abi and Graham was extremely helpful and made the whole experience 10/10 all round I would highly recommend coming down for a yummy breakfast and dinner 💚💚💚 Well done guys smashed it again like always

Had the small plate roast, just as good as usual. What do you want for £4.49? £6.49 for normal plate, go big for extra £1.79. 30/6/22. New booking system!!! Doubtful progress!! I think it will cause confusion. But hey ho who am I to know, I'm only the customer. 23/9/22. Booking system seems to have been abandoned, along with being met at the door and taken to a table. Mush simpler to find your own table. We had Fish & Chips today. Very nice, and good value at 2.4. £12. 12/12/22 All you can eat breakfast. We'll worth it, as long as you're not expecting posh nosh. Traditional English fried breakfast. Very nice. 18/6/23 All you can eat breakfast. 11/7/24 Small roast, not bad considering it was very a quiet, so no quick turnover of food........ Why oh why do waiting staff cal mixed couples "GUYS"? I am not a guy, never have been, never will be. I have the wrong accoutrements to be a GUY. Please use an alternative, folks, people, Sir or Madam would be even better. There are plenty of alternatives. Not just the Punch do this, it's a common thing, amongst waiting staff, and it is really annoying, if you're a female, and proud to be so. That's it rant over. The staff are all lovely.

Went to carvery for my birthday and had such a lovely time, I fluffed our order when I ordered but our server Tay went above and beyond to help us and was just so friendly. We had such a lovely meal, the food was amazing as usual and just wanted to say how much Tay did to make our evening so enjoyable.

We had a lovely carvery, always get here nice and early so it’s fresh! Val was lovely, super friendly and really helpful - and loved a chat! Thank you again :)

Visited with family. Food was great. Carvery staff fab. Bar staff not so good. Attitudes were a bit bad, ordered on their app. App is buggy as despite selecting meals on app, some went through wrong. Drinks came wrong. Kids meal missed off the desert despite it saying included on menu and was told to buy the kids pudding. Bar staff Attitudes made ir feel like it was our fault.

Nice chilled atmosphere. Food juicy, good temperature and tasty. Friendly staff

Beautiful carvery . Find is amazing . Staff are friendly. Great service . Definitely recommend 👌

Absolute disgusted about my visit here today. It was father's day a time to celebrate. Was not greeted hurried in, no hospitality or customer service whatsoever. Food was horrible. Did not cater to my diatery requirements. Overpriced garbage. We're not going back again.

Paul made us feel welcome from the start. Ultra helpful , polite, attentive and very personable. A great asset to the pub chain

Really lovely restaurant. Staff are kind and lovely ♡

Friendly and quick service. Good food 👍

A Very Comfortable/cosy place, friendly staff and great food

We just popped in as we were driving past one day. We hadn’t been in for about 10 years. We found the roast was brilliant. Everything was perfect. The staff were more than helpful. A very nice experience and we are planning on going back next month.

every time i go there its like heaven the food is amazingly fantastic and the service is always soo nice and its just a great place

Food pretty poor. All meats were overcooked. Beef was more fat than meat. Needed knife and fork to eat the gravy. Soon got cold. Did mention about beef to waitress. Just said she will pass it on.

Dave and Erin were great, very friendly, super service.

Always friendly atmosphere. Served by Mr Paul Horsfall. Very polite young man .

Lovely meal,Erin was so polite and attentive. She's an asset to Stonehouse,thankyou for looking after us so well.

Chef rude lady bar staff rude apart from thus food very good welcome good table service good

Disabled partner had trouble with her drink due to the pub not doing drinking straws

The food was amazing and so was the customer service we came in 20 mins early from our booking time and were still seated instantly. As well our server Paul was a great help checked on us multiple times and make sure our visit was a great as it could be couldn’t thank the staff enough.

Lovely dinner with our two children. The baby bowl is such a good idea for babies needing a tiny portion. Staff very friendly and welcoming! Particularly Paul who was very attentive. Lovely way to spend time together on Father’s Day!

Perfect father’s day. Staff very accommodating and lovely to be around. Spending their days away from their fathers to help celebrate ours. We are very grateful. Food was delicious. Thank you so much.

The food and the service was extremely good the food was nice and fresh thank you will come again.

100% recommend. Really good food. A good choice of vegetables. 4 different meats. Definitely be going soon.

Just been for breakfast at StoneHouse lovely food Everyone is great and attentive and jolly wonderful service Rob is just wonderful chatty and very professional

Good food and friendly service at a great price. Been coming 20 odd years now. Cheers

Very quiet place to eat food was standard

Lovely place, friendly and accommodating staff, very tasty food and great atmosphere! Love coming here 😊

Absolutely terrible customer service. Don't think they've ever spoken to or tried to help people before. We walked out and didn't get the chance to eat or drink.

First time going to meet a friend for lunch. We opted for the cavery, which was good value for £8.99. Staff are really fridnly and service was really good.

Not allowed a carvery because a party of 11 was due to come in, also were not allowed to sit on a unbooked table incase the party of 11 had to sit on it. There are multiple tables that would be suitable for our party but in the end all 10 of us were split and sat at 4 different tables. Not sure why it's called Stonehouse pizza and carvery when we were told nobody could have a carvery! Eventually told a table that originally wasn't available was then available but a squeeze. Had to wait ages, Half of the table had eaten and finished before the order food arrived. Salt and pepper empty and not enough cutlery on table. Ran out of j20s They had to turn the toy machines off while we were playing and give us money back as they broke...

Lovely meal and great value for money, generous with the portions too, brilliant Carvery with plenty of other options. Friendly staff with a great sense of humor and quick service even at peak times. Will definitely be back.