The Pump Room Restaurant in Bath and North East Somerset - Phone Number, Reservations, Reviews

Absolutely wonderful experience, highly recommended. A very nice environment full of history, live piano music, nice food and you also get to drink the famous Bath thermal water. It's also located next to the Cathedral and the Roman Baths. A must if you're visiting the city.

Lima and Joe both offered excellent service. Great atmosphere, I highly recommend!

We stopped by for afternoon tea and it did not disappoint. The food and drinks were delicious and the service was friendly and helpful. Would absolutely recommend.

Special place and reasonably priced for it's history and reputation. Great service and food.

We got the full afternoon tea with the package for the museum after. The tower of snacks and sandwhichs with unlimited tea were great! My favorites were the truffle egg salad sandwhich and the pistachio tart they gave us in the desserts. The scone was good but a bit dry. Tea and cappucino were delicious. The hot spring water tasted dirty and weird but was fun to try lol

Great afternoon tea. Very good food, service and atmosphere. Well worth the price

It was my first visit at the pump room - the service was impeccable and the afternoon tea set was perfect. Would definitely return ❤️

Classy, one of the kind experience, a bit pricey, but unmissable part of the Bath experience.

On our last full day in Bath, we decided to book our brunch here, partly so we could also get a glimpse of the Roman Baths. We booked the brunch a couple of days before and paid online. We all had the poached eggs with hollandaise sauce. As we had not had this sauce before, we asked for it to be put in a pot so we could add it as we wanted it. It was delicious. My mum, who loves poached eggs, couldn't get over how light they felt. We enjoyed listening to the pianist who played a variety of tunes including Your Song. We sat back and enjoyed listening to him. We had a walk over to the fountain to try some of the water and then peered through the window to see the Roman Baths. The service here was brilliant. We would definitely recommend you coming here if you ever visit Bath.

Lovely staff, lovely ambience, live music 🎶, stunning food, can't fault. Will come again 💕 thank you so much for making me feel special on my birthday 🎂

Lovely atmosphere for an afternoon tea. Sipping wine while listening to live music in a room filled with chandeliers and paintings of old rich men truly is an experience. And the tea was great. That being said, I put that I'm a vegetarian on my reservation and mentioned it to my waiter twice. And they still brought out a sandwich with ham and a lobster roll, albeit on a different plate (note that I was alone). The waiter likely just forgot to mention it to the kitchen, but for the price, I feel like those are details you expect to be accounted for. I've had $15 tea in the US where they not only avoided bringing out meat, but also brought out extra vegetarian snacks to replace the meat ones. Note that I still rated this place highly, though. It was all-in-all a great experience with just that one hiccup.

Amazing place for special occasions.

Would you expect anything other than 5 star.....,.....

Superb experience! What a treat - I had the vegan brunch. Very fancy and delicate flavours, love the presentation of it. Live music, the pianist played perfectly. Incredibly atmospheric and so much to look at, it was wonderful. I also appreciate the fact that there were very exciting and delicious vegan options available. Great to be kind to animals, the planet and your own body AND have a luxurious experience, without compromising on flavours or presentation. I was told the chocolate cake is vegan too, also very tasty. I could not sing the praises of this place enough. Next time I will remember to bring a bathing suit for the Roman baths, AND I will come looking more smart. Sitting in such a beautiful and grand room is not a place for wearing flip-flops or hiking boots. 🤭

An elegant morning eating experience! The bath buns were delicious accompanied by cinnamon butter. The pianist plays a mix of jazz and classical music creating a welcoming atmosphere. You should book in advance as this is a bath favourite and can get busy.

For a Great start to a trip to Bath Spa.. enjoy a Georgian morning coffee and Bath Bum. You may be lucky to have live music to find with...

Service: Lack of Sensitivity to the Situation. Not sure whether it was because we were seated near the Cashier’s desk or whether there was a directive from the top to clear plates ASAP, but I just had a disappointing experience at The Pump Room. I was excited to have Afternoon Tea there on our very last day in the UK however in a 50-minute seating we were interrupted at least 6 times. First the Cashier insisted on giving us clean plates, when there was no need. Then the waitress attempted to remove one of my plates. Then the Cashier returned and cleared more plates (this was while we were eating) then she returned and removed the tiered tray that the afternoon tea items were sitting on, placing the plate that had been on the top tier onto the table. Then the waitress returned to ask if she could clear our cups away at the same time asking if we would like more tea. Then another waitress brought the tea. Then the cashier returned yet again at around the 45-minute mark and produced an invoice for the ‘discretionary service charge’ of 12% . Of course I was happy to have more tea when offered and then brought to the table however all the other visits were totally unnecessary. The invoice for the mandatory discretionary charge could have been produced as we were leaving. It wasn’t like the restaurant was busy. My companion and I had travelled half way across the world and our conversation was disrupted every 8 minutes on average. The waitress has a job to do. I’m not sure why the Cashier kept intervening. The food was fine but we weren't allowed to enjoy the atmosphere or the moment.

the food was yummy. waiters were kinda impatient. tea was nice. live music !!!

I recently organised a work dinner at the Pump Rooms and would like to publicly thank the staff of the Pump Rooms for helping to pull it off. The venue catered for circa 165 guests with an initial drinks reception in the Roman Baths before we moved to the Pump Room for the dinner, speeches, and after drinks. Coordinated with the Visit Bath and Searcys teams, the evening went extremely well with numerous guests complimenting the atmosphere, venue, and food. I would like to thank all those involved especially Kizzie and Beth, Rich, and Felix. I would highly recommend the venue for any sort of evening or weekend event with seated meal and drinks reception!

Excellent experience for our first afternoon tea. Food was good, tra was excellent. The piano player was lovely and so skilled. Building itself is gorgeous and the atmosphere is lovely. Only slight downside was our server said we could have all the tea we wanted but disappeared after we got our food and never came back and it would have been nice to have more tea.

Had the afternoon tea it was delicious and cost £42 per person. The service was great and staff were friendly and welcoming. Ambience was great and there was a live pianist.

Oke let’s be honest, you pay for the whole experience and not for the food. the experience was worth all the money, because there is a lot of history going on and the service and ambiance is just amazing. The food was “Mwa”, you get a lobster roll and other food stuff that’s you will not eat every day. But it is not a culinaire journey. So don’t do it for the food, you can find better places in bath for you afternoon tea. You also ask a “doggy bag” This was a gift from my boyfriend and it was a amazing gift. Because the whole experience is mine blowing and we had classical music that I adore. They give you a time slot, but are not strict and a little advice, dress a bit fancy so you don’t feel underdressed and if you don’t care about that? Then you will find plenty of tourist in their day clothes. Oh and if you are a loud girly like me, this is not the place to be with all your loud girlfriends to gossip and laugh your aases off. But a romantic moment with your partner or intimate date with one of your friends it is.

Forget any experience you've ever had with afternoon tea in UK, and come with your family and experience the best afternoon tea of ​​all time.

Pathetic Stale Food. We had booked for Breakfast for the price of 11 GBP and Its the worst food I have ever eaten in Bath. The Bun was stale, rough and tasted like weeks or months old. The Filter Coffee was just tasteless. Scones were not fresh, Chocolate Cake had a bad texture (either it was frozen or produced with cheap products). Please don't waste your money! Team, You really need to work on the Quality of the food you are delivering it to the customers.

"Beautiful place the staff were friendly, they made the experience memorable and suprised my sister with a birthday cake while the pianist played happy birthday."

We thought we'd have some tea and cake at the Pump Room Restaurant, AKA, Searcy's. Located in the historic Georgian edifice that make up the Baths, it has been host to historic figures such as Jane Austen and Charles Dickens, I managed to control my urge to swing from the chandelier, but instead, sat quietly and listened to the pianist as I tucked into the sadly, average chocolate cake. The teapot afforded Mummy and I just over two cups. Almost empty late morning, it was quiet but lacked atmosphere once the pianist took a break. Staff is friendly and welcomed a talking teddy bear. One can get a nice view of an outdoor bath by taking the hallway opposite the cake cutting tables.

Pretentious B-S. Stay away! We called ahead and they said 2pm looks full, come by at 4 - looks like we should have tables available. So we show up at 3:55, a slightly rude guy directs us to wait outside if we don’t have a reservation and that we’d get a table at 4:20 if tables available. We wait outside coz it looks fairly empty and not much people waiting with reservations. At 4:10 a security shows outside and LOCKS THE DOOR. We ask what’s going on, restaurant looks empty and your staff asked us to wait outside. He says “I don’t know. Manager asked me to lock the door.” So yea, atrocious, 2-3 tables have people, rest of tables empty.

Avoid if you are a tourist. We were really excited to go here and called checked for a reservation with them for a large group of 8 with 4 children. We were asked to walk-in but when we reached we were rudely told off by the staff who initially asked us to come 20 mins later and then when I went there, they were closing up. Saddened by the experience as we were celebrating a special 40th birthday with kids. I would not recommend based on this experience. If rather go to the small and cozy mad hatters.

When I had tea at the Pump Room in October 2017, it was a fabulous experience. The room itself is gorgeous, the service was flawless and the food was delicious. I was going to go back in May 2024, but the price had gone up by 60% in 7 years, while inflation should have only increased it by 30%. So, though I'd have probably given it a shot at £34, I decided to give it a miss at £42.50 because I was afraid it might not live up to my previous visit. However, that's not to say I won't change my mind about that when I go back this autumn. Because it really was one of my favorite dining experiences ever, and I'd love to repeat it. The actual menu photo is from 2017, while the menu sign photo is from May 2024.

This place is worthy of the 5 stars in all category .. it is a real lovely charming of a place .. transports you back in time immediately .. the live chamber music was a nice added touch .. service is not slow .. food tasted delicious .. everything worked on time .. do not hesitate to go here ... reservations only accepted

Emily was a lovely server, overall it was a delightful experience!

Great option for a high tea if you want a very special day.

Greeted by a unpleasant security guard. He explained we need to reserve a timeslot. Thought that was interesting.You don't experience at your leisure but must fill a timeslot. Definitely not my pervious experience there. Choose not to bother.The Mussolin Black Shirt put me off. Who's running this place anyway??? I only wanted a bite to eat, didn't want to be treated unkindly.

Lovely room lovely food surprisingly filling lovely staff lovely music

Fantastic location, but in my opinion totally lacks atmosphere. I feel it is missing a opportunity to make it a more memorable experience. Service was average as was the food. It is as if the restaurant thinks the location and history of the building is enough. The attached Roman baths were fantastic, but the Pump Room needs inflated.

Great place to have breakfast or brunch before or after vising the baths

A real experience having afternoon tea in Bathh Pump Rooms. So elegant and atmospheric. Lovely food and all members of staff so helpful and polite. Thankyou.

Went to the Pump Room because I teach the Regency period, but was a bit worried it would be a tourist trap—it is NOT! Had the champagne brunch, and I cannot recommend it enough. It was beautifully prepared, really high quality food. The service was so kind and attentive (the name on our bill was Matt, but I’m not sure if that’s who it was—he had a small ponytail and a beard, and made this experience really magical). If you’re hesitant, to go, don’t be: it’s so worth it!

Good food and drink. Impressive building and friendly service. Lose a star (or 2) because we prepaid for the full package yet were given an invoice for the service at the end. Of course it’s optional but we all know you’re emotionally manipulated into paying it. Just add it to the cost at the start and be honest. It was already quite expensive so surely the service should be included?!?! This isn’t America!

Excellent light afternoon tea. The ambience is elegance and formality. Silver service all the way.

Beautiful place, with piano music that it creates an amazing atmosphere 😍

Beautiful place, delicious tea and chocolate cake

I went as a walk-in on a weekday morning without a reservation. Actually, the taste of the tea and scones is just mediocre (relative to the price), so I think it's better to go just to experience the space. lol

A tranquil corner in the bustle of Bath, tasty food, attentive service.... we'll be back!

An enjoyable brunch in a relaxed environment

I would definitely like to visit this place ..we enjoyed it a lot .

This is the worst afternoon tea I have ever been to! A waste of my 42£. I've been to tea at the Ritz, Aldwych and Café Royal in London; the Balmoral and the Signet Library in Edinburgh; Gleneagle's in Scotland; even at some small cafes in Glasgow. However, none have been this bad. I was expecting something amazing because of the other reviews, but clearly these other reviewers have no decent comparison points. Probably mostly American tourists (I am also American) visiting England for the first time. Let's start with atmosphere...such a plain and boring room! And the "musician" made me feel more like I was at a funeral than a high tea. Then, the service. The waitress did not seem to understand much of what I said. She asked me if I wanted a tea refill when I was totally done eating and ready to go...I had already been out of tea for a while. Then, I found a HAIR in my clotted cream! When I told her, she just brought me another one. Usually this sort of thing warrants a visit from the manager or something to fix the situation. And now for the food...I've never been to an afternoon tea where the scones were served cold and everything is already plated up and just simply brought over to the table. If you specialize in afternoon tea, I expect my scones to be warm and fresh. Most places even have fresh jam or lemon curd, not a store-bought jar of jam. Then the rest of the food was just subpar. I enjoyed the food I got in several cafes around Bath far more than anything served in this overpriced tea. I sent more than half of the food back to the kitchen and left hungry. Such a disappointment! If you've ever been to a proper afternoon tea, avoid this one because it does not compare at all. I wish I had requested a refund, but I was in a hurry.

Nice place to have a brunch and enjoy a good moment with a live musician playing piano

Music concert - I attended a concert this evening. The setting is beautiful. Reem Kelani has an amazing voice and her pianist was also fantastic. Reem sang songs from the Arabian Peninsula and Palestinian folk songs. It was great to have such talented musicians play in Bath. I hope Reem will be invited back to Bath in the future. A truly wonderful evening.

The best fancy tea in all of Great Britain.

The pianist's face dropped when I approached the stage. He must have thought I was going to request "living on a prayer" or something similar, but I explained that I liked a certain "tune". We chatted for a while and when I returned to my seat he played the "tune" without any prior practice. The experience will stay with me for a lifetime. He was superb, so much so that my partner was astounded to see tears were rolling down my face. He played brilliantly and with so much tenderness. Thank you that man!!! The "tune" by the way, was was written specifically for Glynis Johns by Stephen Sondheim. Glynis was not a natural singer so Sondheim built the song around her limited register. Less was definitely more, and the pianist captured even more.

A birthday treat for two vegeterians. The selection of food and atmosphere was good. Would recommend, although if you are vegetarian ask for a description of the sandwiches - two fish sandwiches included on our plate but they were quickly replaced.

I have fond memories of this restaurant ten years ago. But this time it was not good… The doorman made an arrogant gesture of educating the visitors, half the tables in the restaurant are empty, but you are not allowed to enter for more information. As if there were some big law to obey. Bad experience👎

Absolutely beautiful venue and afternoon tea, would highly recommend

A very nice looking place with great scones and nice staff.

£90 for one stand of food! I AM SHOCKED! I hate leaving negative reviews, but I have to say I am so disappointed by this experience. First of all, we paid over £85 for an afternoon tea, and for what we got, 4 basic pea-sized vegetarian sandwiches. The ratatouille mini canapé was so awful, we spat it out. Then at the end, we were told to pay an additional £12 for service charge, bringing the total to nearly £90. I could barely hear the music. I'm really sorry to say, please don’t come here. Go to the tea rooms opposite, and for half the price, you’d get much bigger options and portions. This was honestly a mess.

After having visited the Roman Baths we visited Scearcys located in the Pump Room which is located adjacent to the Roman Baths. Friendly and helpful staff greeted us upon arrival and ushered us to one of the unreserved tables. We ordered the Bath Bun Pack and Tea/Coffee, which served with traditional crockery. We enjoyed the bun and cinnemon butter accompanied by tea/coffee. Before leaving the Pump Room we tried the thermal water, which had an unusual taste. The Pump Room is a must do when in Bath!

An amazing experience! Exceptional service, ambiance, and food! A must due experience in Bath.

Very positive experience in a place from times gone by. Cleanliness, excellent food and competent staff. Highly recommended

We visited as a group of three friends and had a lovely lunch. Avoiding the pricier 'full afternoon tea' options, we shared in a savoury tea and a sweet tea, and a salmon tart. The food was very tasty and beautifully presented, very dainty. Not large portions, so be warned if you visit with a raging hunger! The service was impeccable, each waiter was friendly and chatty and had time to engage with us. Very pleasant and charming all round as an experience.

Excellent food. Best afternoon tea I’ve had. Service was exceptional. The Manager was so professional, friendly and made our visit really enjoyable… thank you.

The service was excellent. Table layout-perfect. Loved the live music in the background. Expected a little more elegance in the decor of the room for the way it's advertised. But definitely not a deal breaker.

I don't 5 star easily but this place is worthy of them. I was thinking the price for afternoon tea was a little bit high , but the quality, taste and service made the cost worth it. Had a great time in a first class historic room with a trio of musicians playing in the background. Being it my partner's birthday they even played Happy birthday as the waiter brought a little personal birthday cake over at the end for everyone that were celebrating their birthday. Wonderful experience.

Beautiful afternoon tea location. My Mother in law treated us, and it did not disappoint. Lovely grand Hall, ambient music playing, attentive, friendly staff. Lovely experience. I had the vegan afternoon tea and it was tasty, and nicely presented. My mother In Law has an egg intolerance and so also opted for Vegan, however on discussing with the waiter he accommodated the 'no egg' request best he could and brought over some nice clotted cream for her instead of the supplied coconut butter. My husband enjoyed his vegetarian option too.

I loved LOVED the experience. Initially I was a little worried that it would just be expensive without much substance, just a tourist experience, but it was a lovely way to spend the morning. I did a light breakfast with tea and a slice of chocolate cake, which was delicious- it came with a thick chocolate sauce as well. Perhaps the best part of the tea was the live piano. At first, I saw the piano and thought, how nice would that be. The music they were playing was great, but how nice would live music be! And then a woman showed up and started playing- AMAZING!

Service, food, setting, atmosphere - superb

Fantastic afternoon tea, friendly and attentive service. Very accommodating to gluten free requirements - actual GF scones rather than just taking items off the menu.

This was honestly the highlight of my trip to Bath. The afternoon tea was so lovely, elegant, tasteful (and tasty!) and the atmosphere was fabulous. I was actually quite surprised at how affordable this was considering the quality of the food and service, as well as the historic surroundings and the live music. I highly recommend doing afternoon tea here — you will not regret it!

High class service and food. Very good atmosphere.

Good food, fantastic service. Highly recommended

They easily accommodated gluten free needs, and at no additional charge. The atmosphere was perfect, and the staff was warm and welcoming. Highly recommend.

Rather disappointed in the taste of most things

Lovely room and very good music. The service was slow and the food was average for the price. We would have expected more sandwiches and tea options.

Always a treat to visit .Breakfast is my favourite .Bath Buns 😁.You feel you are in a Jane A film .Relax while they play music .A must when in Bath .

Amazing afternoon tea with attentive service in a beauty of iconic room. We had a great time here I sought recommend visiting here for the experience and the cakes. The balance of taste and flavour was excellent.

The atmosphere was a bit intimidating but that was quickly recovered from by the talented pianist playing musical theatre instrumental and the attentive waitstaff. They served me what was the best hollandaise sauce I've ever had!

Great afternoon tea, food was lovely. Service was perfect, very attentive and happy staff.

Prepayment warning: If you prepay for a meal, and change your order on the day, they will generally not refund you the difference if you underspend. So if you are prepaying, I recommend ordering the minimum food you expect to have, and certainly don't order the drinks, as they will likely be available on the day. Review: We had a lovely meal. The food was excellent, my English sparkling wine superb, and the ambiance was refined, with a pianist playing classical background music. Service was great. Due to a miscommunication at the start of the meal, there was a bit of an argument at the end about whether we could get a refund on prepaid food and drink that we hadn't had. This was sorted out in the end.

The booking process is awful - you have to pay in full up front, no one answers the booking line so you have to leave a message and wait for a reply (which in my case never came), or fill in a form online.Very convenient for Searcys, very inconvenient for customers. However, the experience at the Pump Rooms is lovely

We had a brilliant service regardless of us being a bit late. We were taken care of by Esme who gave great service and attention to detail. As someone who works in a restaurant myself, she did an excellent job. The atmosphere with the live music, tea and food is excellent 9.5/10!

We booked the brunch and Roman baths combo which seemed like a good deal, especially as I hadn't realised it included a glass of Buck's Fizz or a cocktail. Staff were very charming and extremely efficient but didn't hurry us (and we sat there for quite a while). The brunch menu is short (eggs Benedict/Royale/florentine) with tea/coffee), but they do it extremely well with perfectly poached eggs. Cakes and buns were also available. We thoroughly enjoyed our meal and the aforementioned unexpected drinks in this beautiful room.

Nice brunch. Make a reservation as the place is quite wanted. Its like you're back in the days... A bit Downtown Abbey feeling. The pianist in the rear is making the setting complete.A nice starter with a peach bellini to set off with your brunch. Friendly staff and all kinds of people who are coming just to experience this out of curiosity.

My wife and I planned a tea time here as part of our trip to the UK and it was well worth it! She has gluten, fish, and shellfish allergies and they were able to accommodate this to make the tea time a wonderful experience for us both. they had a delicious gluten free selection and we both got the allergen safe options to keep things simple. We had Champagne, Starter, and Tea. It was really neat. They also had live music while we were there so sitting in this historic building right next to the Roman baths and having tea time was a great UK experience. It was fun to dress up and relax with some great food and talk about our trip. I highly recommend!

There is a lot to recommend this historic tea room - the ambience and location are fabulous, being right next door to the Roman Baths. The dining room is beautiful and it's a great treat to have an English afternoon tea listening to classical music being expertly played by three musicians (piano, cello, violin). Everything was delicious and looked amazing. Our only complaint is that we felt rather hurried - plates were whisked away rather rapidly and the bill arrived very promptly (we had paid when we booked but the service charge was additional). Other than that it was a very good experience.

The room was stunning, service was top class. The food was amazing. Fabulous brunch to start our day. Would highly recommend.

On our 2nd day in Bath, after a tour of the Roman Baths we decided to have high tea in the pump room as a treat. What should have been a wonderful experience was actually an average one. The room ..a beautiful period space is light and high ceilings is bland, lacking colour and decorations. Flowers would make a huge difference...a display in each window. The few anaemic looking "ferns" looked like b&q cast offs! The carpet does nothing for the space...a dreadful bland 1980s corporate pattern, what a shame. No ambience...even the trio that eventually played struggled to lift the atmosphere of people trying to swallow pastries quietly. The tea itself....overall it was nice and value for money. The addition of a layer of savouries added to the cake stand was a lovely touch. Scones still warm, good selection of teas. Disappointing on the alcohol front, the bloody Mary was bland and lacking flavour...this should be easy to make, and pack a punch with pepper and worcestershire sauce (which was lacking) a shot of vodka with tomato juice is not a bloody mary. More thought is needed here, the table quickly becomes cluttered. Overall, if you are here and would like a treat, do come, but also lower your expectations. This place serves good food, but lacks fun and vivacity.

On our 2nd day in Bath, after a tour of the Roman Baths we decided to have high tea in the pump room as a treat. What should have been a wonderful experience was actually an average one. The room ..a beautiful period space is light and high ceilings is bland, lacking colour and decorations. Flowers would make a huge difference...a display in each window. The few anaemic looking "ferns" looked like b&q cast offs! The carpet does nothing for the space...a dreadful bland 1980s corporate pattern, what a shame. No ambience...even the trio that eventually played struggled to lift the atmosphere of people trying to swallow pastries quietly. The tea itself....overall it was nice and value for money. The addition of a layer of savouries added to the cake stand was a lovely touch. Scones still warm, good selection of teas. Disappointing on the alcohol front, the bloody Mary was bland and lacking flavour...this should be easy to make, and pack a punch with pepper and worcestershire sauce (which was lacking) a shot of vodka with tomato juice is not a bloody mary. More thought is needed here, the table quickly becomes cluttered. Overall, if you are here and would like a treat, do come, but also lower your expectations. This place serves good food, but lacks fun and vivacity.

We had a truly wonderful experience! We had pre booked for a family get together. It was my first time enjoying an authentic afternoon tea and it was truly lovely. The service team was polite and attentive. All the plates were delicious too!

Excellent afternoon tea. Great gluten free version, compared very well with the gluten version. Friendly and efficient service. Loved the musical accompaniment by the trio, made the experience even more special

My brother in law and his American fiancée came to visit. My husband booked this as a traditional English thing to do. The food was absolutely amazing. The lady that served us had dirty marks all over her shirt arms and her tie looked like she had eaten her dinner off it. I waited for half hour for a fresh cup for my tea it never came. As mentioned food out of this world but sadly I was put off it by her appearance being dirty.

Brilliant mothers day afternoon tea spent there staff were absolutely lovely food was yummy and atmosphere was very refined and relaxed

It was a great experience for a family of 4 adults and 2, 18-year-olds. We made reservations and were quickly seated. The food was great, the tea, coffee, and hot chocolates were delicious. It was a unique experience for everyone and then we had a great tour through the Roman Baths.

Exquisite afternoon tea with champagne at the Pump Rooms, our waiter (Tom) and the manager were so attentive, personable and polite. A trio played whilst we ate, which was a lovely surprise too!

We popped in today only intending to having cake and coffee but, it was afternoon tea time and it would have been rude not too treat ourselves. My husband is vegetarian so he got his own selection of savoury and sweet treats. The selection was superb for both of us. We were looked after so well by the young staff, always clearing plates away and enquiring as to whether we wanted our teapots topped up. To add to the special treat there was an excellent pianist playing so relaxing. We finished our excellent visit with two lovely gins and tonic. Definitely worth the cost.

We had the pleasure of visiting the pump room just to view the surroundings and taste the water . It is worth a look if possible even if like us you were not dining . You get to feel the surroundings view the kind bath and taste the water for free . To enable you to do this visit the Heritage centre just around the corner and they will tell you where to enter free of charge

Beautiful poached eggs with smoked salmon and hollandaise sauce. Service friendly and efficient . A Beautiful sunny morning in a lovely environment.

Table of six celebrating birthdays today; very excited to visit. Not disappointed! Beautifully presented food, lovely atmosphere with pianist and we were treated like very special guests. Special mention to James and Luke who made our visit so enjoyable. A very memorable experience and would highly recommend.

Just incredible ❤️ Had our wedding reception in the Pump Rooms following opera with champagne and canapés around Roman Baths. Food was wonderful, our guests are used to high level of catering and they unanimously sang praises to food, staff and above all Felix. Huge thank you to you all and especially Felix, you have truly anticipated every step and I as a bride was looked after on with the highest standard.

This was a magical experience. The beautiful decor surrounding the room, the large windows, the accompanying music while you dine, all of it. The high tea service was the best we've ever had. Each item was well thought out and perfectly executed. Even their clotted cream was just better. To be having tea where Queen Anne (1688) to Queen Elizabeth have dined and partaken in the special water, was a special feature. It's worth getting a reservation and being part of such a historical site.

I’d taken my Mum to Bath for a girlie weekend. We’d been to The Punp Room some years before and had at that time just walked in and been able to choose from a menu on the day itself. So as not to miss out in case it was busy, I booked online the night before. I was somewhat taken aback to arrive promptly at 10am and to find the place still closed. There were several other people waiting outside in the rain like we were. Also I’d been disappointed to find there were only two options for the 10am sitting, which were scones and cake (why?) or a ‘brunch’ consisting of poached eggs with a choice of topping. I chose spinach and mushrooms and Mum had ham. What was also a shame was that although we’d booked for the earlier sitting, that the pianist didn’t start playing until closer to 10.30. The poached eggs, whilst OK, were almost cold when they arrived and were cooked very soft and runny, which disappointed my Mum and we hadn’t been asked for our preferences either. At best, this was a very mediocre experience and one we shall not be repeating anytime soon. The lack of punctuality, the rigidity of the menu and the lack of ambience was such a shame. Our previous experience had been wonderful with a simple plate of pastries and piping hot coffee, so why the menu has been put together as it is now is bewildering. I hope the welcome and elegance of the catering is soon restored to its former glory.