The Pump Room Restaurant in Bath and North East Somerset

Our family of four arrived in Bath without a reservation to The Pump Room, but thought we might give it a try after a morning of sightseeing. I waited in line to ask if there might be any openings, and sweet James informed me that there just might be for the next seating. I offered to wait, if he didn't mind me hanging around the lobby, and he said that would be a great idea. First dibs! Just about 15 minutes later, James told me our family's table was ready. I couldn't believe it! The sun was shining, there was magic in the air and a quartet was just preparing to play beautiful music. Believe me, I was not at all dressed for the gorgeous atmosphere, but James assured me I'd fit right in and called me "lovely." Emily, our server, was attentive to the needs of my mother-in-law's allergies and my young son's tastes. In short, this sweet occasion marked one of the highlights of our trip — and our lives. The food was tasty, the tea delicious and, most of all, we felt so special. Thanks to James and Emily! :)

We booked afternoon tea for my Mum's 70th birthday and what a treat! Wonderful service, gorgeous surroundings and live music played so beautifully. They even wished my Mum happy birthday, played Happy Birthday for her and brought her a cake. A really nice touch. This felt like such a special treat and was well worth the money.

Such a good experience, go here for the superb high tea, the tea of course is great with a selection of endless refills. The food is really good too. You get to listen to a piano.

This spot was the best tea I had in England! It was darling with fantastic service! I never ran out of tea or water! Delightful waitstaff & great food! The ambience was peaceful with the live music.

Great way to celebrate traditional High Tea, wonderful environment in the centre of Bath immersed in history. Outstanding service. Completely unexpected surprise: A group if three played fantastic classical music. It was an amazing experience⭐️⭐️⭐️⭐️⭐️ NB: The atmosphere is quite more exquisite when all the tables are booked.

A very elegant experience, having afternoon tea here. Live music, great food and coffee/tea. Very attentive staff And a chance to drink some of the ( filtered) water from the spring far below. A classy way to experience Bath.

Staff were awsome, the pianist was good when he played but looked like he wanted to be anywhere but there. The food was OK to be honest I have had high teas much cheaper and better quality. Would I dine there again most probably not.

Stopped here after and had a choice from the bakery menu, tea was Felicia’s served in a lovely teapot, I had a traditional bath bun and my husband had cheese scone. Both choices were very nice and loved the cinnamon butter served also. We had a very pleasant hour here and thorough enjoyed our experience, staff were very pleasant and smartly presented. The tea room itself is just beautiful to sit and soak up the history.

This was my first experience with English afternoon tea, and my expectations were far exceeded. The food was magnificent, the atmosphere was incredible, and the staff were friendly and accommodating.

We pre booked our morning Brunch at the Pump room and so glad we did. The beautiful room and atmosphere is just wonderful and really feels like a special occasion. The staff were all wonderful and were so attentive. We had the brunch with scones and cake which was very nice but seeing the lovely brunch meals come out of the kitchen also made me think I should have ordered that. Yummo.Very rainy day in Bath so we stayed a bit longer than needed to stay dry. Highly recommend booking this if you are visiting Bath.

It was a restaurant that I had been interested in for a while but hadn't been able to go to, so I decided to make a reservation and go there on this trip. We were late due to traffic, but by calling in advance we were able to have afternoon tea safely. Since it was a weekday, it was empty, so I was able to have lunch and a break for over 2 hours. I was tired from the trip, but the experience here made me feel much better. For us tourists, all of the food was delicious, but the clotted cream scones in particular were so delicious that we cried. The chocolate mousse cake was also good. We had a wonderful time listening to live music in a calm atmosphere. thank you very much.

The piano player was phenomenal and he made our afternoon tea experience absolutely top notch.

A restaurant more than two centuries old that is worth visiting. You can go for breakfast, lunch, tea time... it's like entering another era. The chocolate cake was spectacular. Very fast and friendly service

Went for brunch at 10am. Charming and efficient staff. Excellent poached egg and small led salmon. Plenty of coffee. Delicious Bath Bun.

I have thought long and hard about how I would rate myself and a friend having tea at The Pump Room. It was my friend's birthday so I thought I would treat her. Simply put I know the place is historical but the dining area looks very dull. The service throughout was nothing special they were not rude but they were neither attentive it was just average. The sandwiches were not very nice and most of them were waisted as they simply were nothing special the cakes were lovely and so was the tea. But the one smallest Bellini that I have ever seen in my life was lovely but I wish there were more of them. There was a Quartet playing but they lasted about 2.5 songs then left as they looked bedraggled and tired to be honest. In short it was a waste of money nothing about it was special and I hated how they came after wanting their 12% service and yes we paid although we didn't have to. This brought it up to £95. I can't really say what I was paying it was average at best. I don't recommend the service, food, decor and atmosphere needs updating.

We went there at 4pm and got seats immediately. The afternoon teaset was so good and the overall service as well. Highly recommend!

This was one of the best meals on my honeymoon. The afternoon tea was safe for me despite my nut allergy. It was very luxurious inside and was extremely delicious.

Oh My. Lots of folks dressed up for Jane Austen day. Everything was so nice. We missed our reservation time due to flight delay however they took care of us just before closing. Above & Beyond

Fabulous location, fabulous staff, super friendly and very attentive, I can recommend the afternoon tea, the package we had included unlimited drinks refills and they were very good at refilling my latte. Food was excellent and I enjoyed everything. We have some super photos thanks to the lady who served us.

An amazing experience. We enjoyed everything. Our server (from Latvia) was perfect. She took the time to explain everything to us. The piano music added to the ambience. The sandwiches and cakes were delicious. We had so much that we took some of the cakes with us. Definitely worth it.

Very luxurious restaurant next to the Roman Bath. It was our first tea time and yes the prices are steep. But you can also share the whole thing. The service was very good. Everyone very friendly. We didn't have a reservation and they still found a nice spot for us. There was live music. If you're willing to dig a little deeper into your wallet, it's a nice experience.

Went there for afternoon tea as a treat. Thank you to the lovely front of house team for making it such a beautiful occasion. Bonus points for the excellent work done in the kitchen. The blueberry and pistachio tartlet is the best.

Absolutely wonderful experience, highly recommended. A very nice environment full of history, live piano music, nice food and you also get to drink the famous Bath thermal water. It's also located next to the Cathedral and the Roman Baths. A must if you're visiting the city.

Lima and Joe both offered excellent service. Great atmosphere, I highly recommend!

We stopped by for afternoon tea and it did not disappoint. The food and drinks were delicious and the service was friendly and helpful. Would absolutely recommend.

Special place and reasonably priced for it's history and reputation. Great service and food.

We got the full afternoon tea with the package for the museum after. The tower of snacks and sandwhichs with unlimited tea were great! My favorites were the truffle egg salad sandwhich and the pistachio tart they gave us in the desserts. The scone was good but a bit dry. Tea and cappucino were delicious. The hot spring water tasted dirty and weird but was fun to try lol

Great afternoon tea. Very good food, service and atmosphere. Well worth the price

It was my first visit at the pump room - the service was impeccable and the afternoon tea set was perfect. Would definitely return ❤️

On our last full day in Bath, we decided to book our brunch here, partly so we could also get a glimpse of the Roman Baths. We booked the brunch a couple of days before and paid online. We all had the poached eggs with hollandaise sauce. As we had not had this sauce before, we asked for it to be put in a pot so we could add it as we wanted it. It was delicious. My mum, who loves poached eggs, couldn't get over how light they felt. We enjoyed listening to the pianist who played a variety of tunes including Your Song. We sat back and enjoyed listening to him. We had a walk over to the fountain to try some of the water and then peered through the window to see the Roman Baths. The service here was brilliant. We would definitely recommend you coming here if you ever visit Bath.

Classy, one of the kind experience, a bit pricey, but unmissable part of the Bath experience.

Lovely staff, lovely ambience, live music 🎶, stunning food, can't fault. Will come again 💕 thank you so much for making me feel special on my birthday 🎂

Lovely atmosphere for an afternoon tea. Sipping wine while listening to live music in a room filled with chandeliers and paintings of old rich men truly is an experience. And the tea was great. That being said, I put that I'm a vegetarian on my reservation and mentioned it to my waiter twice. And they still brought out a sandwich with ham and a lobster roll, albeit on a different plate (note that I was alone). The waiter likely just forgot to mention it to the kitchen, but for the price, I feel like those are details you expect to be accounted for. I've had $15 tea in the US where they not only avoided bringing out meat, but also brought out extra vegetarian snacks to replace the meat ones. Note that I still rated this place highly, though. It was all-in-all a great experience with just that one hiccup.

Amazing place for special occasions.

Would you expect anything other than 5 star.....,.....

Superb experience! What a treat - I had the vegan brunch. Very fancy and delicate flavours, love the presentation of it. Live music, the pianist played perfectly. Incredibly atmospheric and so much to look at, it was wonderful. I also appreciate the fact that there were very exciting and delicious vegan options available. Great to be kind to animals, the planet and your own body AND have a luxurious experience, without compromising on flavours or presentation. I was told the chocolate cake is vegan too, also very tasty. I could not sing the praises of this place enough. Next time I will remember to bring a bathing suit for the Roman baths, AND I will come looking more smart. Sitting in such a beautiful and grand room is not a place for wearing flip-flops or hiking boots. 🤭

An elegant morning eating experience! The bath buns were delicious accompanied by cinnamon butter. The pianist plays a mix of jazz and classical music creating a welcoming atmosphere. You should book in advance as this is a bath favourite and can get busy.

For a Great start to a trip to Bath Spa.. enjoy a Georgian morning coffee and Bath Bum. You may be lucky to have live music to find with...

Service: Lack of Sensitivity to the Situation. Not sure whether it was because we were seated near the Cashier’s desk or whether there was a directive from the top to clear plates ASAP, but I just had a disappointing experience at The Pump Room. I was excited to have Afternoon Tea there on our very last day in the UK however in a 50-minute seating we were interrupted at least 6 times. First the Cashier insisted on giving us clean plates, when there was no need. Then the waitress attempted to remove one of my plates. Then the Cashier returned and cleared more plates (this was while we were eating) then she returned and removed the tiered tray that the afternoon tea items were sitting on, placing the plate that had been on the top tier onto the table. Then the waitress returned to ask if she could clear our cups away at the same time asking if we would like more tea. Then another waitress brought the tea. Then the cashier returned yet again at around the 45-minute mark and produced an invoice for the ‘discretionary service charge’ of 12% . Of course I was happy to have more tea when offered and then brought to the table however all the other visits were totally unnecessary. The invoice for the mandatory discretionary charge could have been produced as we were leaving. It wasn’t like the restaurant was busy. My companion and I had travelled half way across the world and our conversation was disrupted every 8 minutes on average. The waitress has a job to do. I’m not sure why the Cashier kept intervening. The food was fine but we weren't allowed to enjoy the atmosphere or the moment.

I recently organised a work dinner at the Pump Rooms and would like to publicly thank the staff of the Pump Rooms for helping to pull it off. The venue catered for circa 165 guests with an initial drinks reception in the Roman Baths before we moved to the Pump Room for the dinner, speeches, and after drinks. Coordinated with the Visit Bath and Searcys teams, the evening went extremely well with numerous guests complimenting the atmosphere, venue, and food. I would like to thank all those involved especially Kizzie and Beth, Rich, and Felix. I would highly recommend the venue for any sort of evening or weekend event with seated meal and drinks reception!

the food was yummy. waiters were kinda impatient. tea was nice. live music !!!

Excellent experience for our first afternoon tea. Food was good, tra was excellent. The piano player was lovely and so skilled. Building itself is gorgeous and the atmosphere is lovely. Only slight downside was our server said we could have all the tea we wanted but disappeared after we got our food and never came back and it would have been nice to have more tea.

Had the afternoon tea it was delicious and cost £42 per person. The service was great and staff were friendly and welcoming. Ambience was great and there was a live pianist.

Oke let’s be honest, you pay for the whole experience and not for the food. the experience was worth all the money, because there is a lot of history going on and the service and ambiance is just amazing. The food was “Mwa”, you get a lobster roll and other food stuff that’s you will not eat every day. But it is not a culinaire journey. So don’t do it for the food, you can find better places in bath for you afternoon tea. You also ask a “doggy bag” This was a gift from my boyfriend and it was a amazing gift. Because the whole experience is mine blowing and we had classical music that I adore. They give you a time slot, but are not strict and a little advice, dress a bit fancy so you don’t feel underdressed and if you don’t care about that? Then you will find plenty of tourist in their day clothes. Oh and if you are a loud girly like me, this is not the place to be with all your loud girlfriends to gossip and laugh your aases off. But a romantic moment with your partner or intimate date with one of your friends it is.

Pathetic Stale Food. We had booked for Breakfast for the price of 11 GBP and Its the worst food I have ever eaten in Bath. The Bun was stale, rough and tasted like weeks or months old. The Filter Coffee was just tasteless. Scones were not fresh, Chocolate Cake had a bad texture (either it was frozen or produced with cheap products). Please don't waste your money! Team, You really need to work on the Quality of the food you are delivering it to the customers.

Forget any experience you've ever had with afternoon tea in UK, and come with your family and experience the best afternoon tea of ​​all time.

"Beautiful place the staff were friendly, they made the experience memorable and suprised my sister with a birthday cake while the pianist played happy birthday."

We thought we'd have some tea and cake at the Pump Room Restaurant, AKA, Searcy's. Located in the historic Georgian edifice that make up the Baths, it has been host to historic figures such as Jane Austen and Charles Dickens, I managed to control my urge to swing from the chandelier, but instead, sat quietly and listened to the pianist as I tucked into the sadly, average chocolate cake. The teapot afforded Mummy and I just over two cups. Almost empty late morning, it was quiet but lacked atmosphere once the pianist took a break. Staff is friendly and welcomed a talking teddy bear. One can get a nice view of an outdoor bath by taking the hallway opposite the cake cutting tables.

Pretentious B-S. Stay away! We called ahead and they said 2pm looks full, come by at 4 - looks like we should have tables available. So we show up at 3:55, a slightly rude guy directs us to wait outside if we don’t have a reservation and that we’d get a table at 4:20 if tables available. We wait outside coz it looks fairly empty and not much people waiting with reservations. At 4:10 a security shows outside and LOCKS THE DOOR. We ask what’s going on, restaurant looks empty and your staff asked us to wait outside. He says “I don’t know. Manager asked me to lock the door.” So yea, atrocious, 2-3 tables have people, rest of tables empty.

Avoid if you are a tourist. We were really excited to go here and called checked for a reservation with them for a large group of 8 with 4 children. We were asked to walk-in but when we reached we were rudely told off by the staff who initially asked us to come 20 mins later and then when I went there, they were closing up. Saddened by the experience as we were celebrating a special 40th birthday with kids. I would not recommend based on this experience. If rather go to the small and cozy mad hatters.

This place is worthy of the 5 stars in all category .. it is a real lovely charming of a place .. transports you back in time immediately .. the live chamber music was a nice added touch .. service is not slow .. food tasted delicious .. everything worked on time .. do not hesitate to go here ... reservations only accepted

When I had tea at the Pump Room in October 2017, it was a fabulous experience. The room itself is gorgeous, the service was flawless and the food was delicious. I was going to go back in May 2024, but the price had gone up by 60% in 7 years, while inflation should have only increased it by 30%. So, though I'd have probably given it a shot at £34, I decided to give it a miss at £42.50 because I was afraid it might not live up to my previous visit. However, that's not to say I won't change my mind about that when I go back this autumn. Because it really was one of my favorite dining experiences ever, and I'd love to repeat it. The actual menu photo is from 2017, while the menu sign photo is from May 2024.

Emily was a lovely server, overall it was a delightful experience!

Great option for a high tea if you want a very special day.

Greeted by a unpleasant security guard. He explained we need to reserve a timeslot. Thought that was interesting.You don't experience at your leisure but must fill a timeslot. Definitely not my pervious experience there. Choose not to bother.The Mussolin Black Shirt put me off. Who's running this place anyway??? I only wanted a bite to eat, didn't want to be treated unkindly.

Lovely room lovely food surprisingly filling lovely staff lovely music

Fantastic location, but in my opinion totally lacks atmosphere. I feel it is missing a opportunity to make it a more memorable experience. Service was average as was the food. It is as if the restaurant thinks the location and history of the building is enough. The attached Roman baths were fantastic, but the Pump Room needs inflated.

Great place to have breakfast or brunch before or after vising the baths

A real experience having afternoon tea in Bathh Pump Rooms. So elegant and atmospheric. Lovely food and all members of staff so helpful and polite. Thankyou.

Went to the Pump Room because I teach the Regency period, but was a bit worried it would be a tourist trap—it is NOT! Had the champagne brunch, and I cannot recommend it enough. It was beautifully prepared, really high quality food. The service was so kind and attentive (the name on our bill was Matt, but I’m not sure if that’s who it was—he had a small ponytail and a beard, and made this experience really magical). If you’re hesitant, to go, don’t be: it’s so worth it!

Good food and drink. Impressive building and friendly service. Lose a star (or 2) because we prepaid for the full package yet were given an invoice for the service at the end. Of course it’s optional but we all know you’re emotionally manipulated into paying it. Just add it to the cost at the start and be honest. It was already quite expensive so surely the service should be included?!?! This isn’t America!

Excellent light afternoon tea. The ambience is elegance and formality. Silver service all the way.

Beautiful place, with piano music that it creates an amazing atmosphere 😍

Beautiful place, delicious tea and chocolate cake

I went as a walk-in on a weekday morning without a reservation. Actually, the taste of the tea and scones is just mediocre (relative to the price), so I think it's better to go just to experience the space. lol

A tranquil corner in the bustle of Bath, tasty food, attentive service.... we'll be back!

I would definitely like to visit this place ..we enjoyed it a lot .

An enjoyable brunch in a relaxed environment

This is the worst afternoon tea I have ever been to! A waste of my 42£. I've been to tea at the Ritz, Aldwych and Café Royal in London; the Balmoral and the Signet Library in Edinburgh; Gleneagle's in Scotland; even at some small cafes in Glasgow. However, none have been this bad. I was expecting something amazing because of the other reviews, but clearly these other reviewers have no decent comparison points. Probably mostly American tourists (I am also American) visiting England for the first time. Let's start with atmosphere...such a plain and boring room! And the "musician" made me feel more like I was at a funeral than a high tea. Then, the service. The waitress did not seem to understand much of what I said. She asked me if I wanted a tea refill when I was totally done eating and ready to go...I had already been out of tea for a while. Then, I found a HAIR in my clotted cream! When I told her, she just brought me another one. Usually this sort of thing warrants a visit from the manager or something to fix the situation. And now for the food...I've never been to an afternoon tea where the scones were served cold and everything is already plated up and just simply brought over to the table. If you specialize in afternoon tea, I expect my scones to be warm and fresh. Most places even have fresh jam or lemon curd, not a store-bought jar of jam. Then the rest of the food was just subpar. I enjoyed the food I got in several cafes around Bath far more than anything served in this overpriced tea. I sent more than half of the food back to the kitchen and left hungry. Such a disappointment! If you've ever been to a proper afternoon tea, avoid this one because it does not compare at all. I wish I had requested a refund, but I was in a hurry.

Nice place to have a brunch and enjoy a good moment with a live musician playing piano

Music concert - I attended a concert this evening. The setting is beautiful. Reem Kelani has an amazing voice and her pianist was also fantastic. Reem sang songs from the Arabian Peninsula and Palestinian folk songs. It was great to have such talented musicians play in Bath. I hope Reem will be invited back to Bath in the future. A truly wonderful evening.

The best fancy tea in all of Great Britain.

The pianist's face dropped when I approached the stage. He must have thought I was going to request "living on a prayer" or something similar, but I explained that I liked a certain "tune". We chatted for a while and when I returned to my seat he played the "tune" without any prior practice. The experience will stay with me for a lifetime. He was superb, so much so that my partner was astounded to see tears were rolling down my face. He played brilliantly and with so much tenderness. Thank you that man!!! The "tune" by the way, was was written specifically for Glynis Johns by Stephen Sondheim. Glynis was not a natural singer so Sondheim built the song around her limited register. Less was definitely more, and the pianist captured even more.

A birthday treat for two vegeterians. The selection of food and atmosphere was good. Would recommend, although if you are vegetarian ask for a description of the sandwiches - two fish sandwiches included on our plate but they were quickly replaced.

I have fond memories of this restaurant ten years ago. But this time it was not good… The doorman made an arrogant gesture of educating the visitors, half the tables in the restaurant are empty, but you are not allowed to enter for more information. As if there were some big law to obey. Bad experience👎

Absolutely beautiful venue and afternoon tea, would highly recommend

A very nice looking place with great scones and nice staff.

£90 for one stand of food! I AM SHOCKED! I hate leaving negative reviews, but I have to say I am so disappointed by this experience. First of all, we paid over £85 for an afternoon tea, and for what we got, 4 basic pea-sized vegetarian sandwiches. The ratatouille mini canapé was so awful, we spat it out. Then at the end, we were told to pay an additional £12 for service charge, bringing the total to nearly £90. I could barely hear the music. I'm really sorry to say, please don’t come here. Go to the tea rooms opposite, and for half the price, you’d get much bigger options and portions. This was honestly a mess.

After having visited the Roman Baths we visited Scearcys located in the Pump Room which is located adjacent to the Roman Baths. Friendly and helpful staff greeted us upon arrival and ushered us to one of the unreserved tables. We ordered the Bath Bun Pack and Tea/Coffee, which served with traditional crockery. We enjoyed the bun and cinnemon butter accompanied by tea/coffee. Before leaving the Pump Room we tried the thermal water, which had an unusual taste. The Pump Room is a must do when in Bath!

An amazing experience! Exceptional service, ambiance, and food! A must due experience in Bath.

Very positive experience in a place from times gone by. Cleanliness, excellent food and competent staff. Highly recommended

We visited as a group of three friends and had a lovely lunch. Avoiding the pricier 'full afternoon tea' options, we shared in a savoury tea and a sweet tea, and a salmon tart. The food was very tasty and beautifully presented, very dainty. Not large portions, so be warned if you visit with a raging hunger! The service was impeccable, each waiter was friendly and chatty and had time to engage with us. Very pleasant and charming all round as an experience.

Excellent food. Best afternoon tea I’ve had. Service was exceptional. The Manager was so professional, friendly and made our visit really enjoyable… thank you.

The service was excellent. Table layout-perfect. Loved the live music in the background. Expected a little more elegance in the decor of the room for the way it's advertised. But definitely not a deal breaker.

I don't 5 star easily but this place is worthy of them. I was thinking the price for afternoon tea was a little bit high , but the quality, taste and service made the cost worth it. Had a great time in a first class historic room with a trio of musicians playing in the background. Being it my partner's birthday they even played Happy birthday as the waiter brought a little personal birthday cake over at the end for everyone that were celebrating their birthday. Wonderful experience.

Beautiful afternoon tea location. My Mother in law treated us, and it did not disappoint. Lovely grand Hall, ambient music playing, attentive, friendly staff. Lovely experience. I had the vegan afternoon tea and it was tasty, and nicely presented. My mother In Law has an egg intolerance and so also opted for Vegan, however on discussing with the waiter he accommodated the 'no egg' request best he could and brought over some nice clotted cream for her instead of the supplied coconut butter. My husband enjoyed his vegetarian option too.

I loved LOVED the experience. Initially I was a little worried that it would just be expensive without much substance, just a tourist experience, but it was a lovely way to spend the morning. I did a light breakfast with tea and a slice of chocolate cake, which was delicious- it came with a thick chocolate sauce as well. Perhaps the best part of the tea was the live piano. At first, I saw the piano and thought, how nice would that be. The music they were playing was great, but how nice would live music be! And then a woman showed up and started playing- AMAZING!

Service, food, setting, atmosphere - superb

Fantastic afternoon tea, friendly and attentive service. Very accommodating to gluten free requirements - actual GF scones rather than just taking items off the menu.

Good food, fantastic service. Highly recommended

This was honestly the highlight of my trip to Bath. The afternoon tea was so lovely, elegant, tasteful (and tasty!) and the atmosphere was fabulous. I was actually quite surprised at how affordable this was considering the quality of the food and service, as well as the historic surroundings and the live music. I highly recommend doing afternoon tea here — you will not regret it!

High class service and food. Very good atmosphere.

They easily accommodated gluten free needs, and at no additional charge. The atmosphere was perfect, and the staff was warm and welcoming. Highly recommend.

Rather disappointed in the taste of most things

Always a treat to visit .Breakfast is my favourite .Bath Buns 😁.You feel you are in a Jane A film .Relax while they play music .A must when in Bath .

Lovely room and very good music. The service was slow and the food was average for the price. We would have expected more sandwiches and tea options.

Amazing afternoon tea with attentive service in a beauty of iconic room. We had a great time here I sought recommend visiting here for the experience and the cakes. The balance of taste and flavour was excellent.

Great afternoon tea, food was lovely. Service was perfect, very attentive and happy staff.

The atmosphere was a bit intimidating but that was quickly recovered from by the talented pianist playing musical theatre instrumental and the attentive waitstaff. They served me what was the best hollandaise sauce I've ever had!

The booking process is awful - you have to pay in full up front, no one answers the booking line so you have to leave a message and wait for a reply (which in my case never came), or fill in a form online.Very convenient for Searcys, very inconvenient for customers. However, the experience at the Pump Rooms is lovely